Troubleshooting Guide

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1 Značajke dijagnostike računala
HP Insight Diagnostics ......................................................................................................................... 1
Pristup programu HP Insight Diagnostics ............................................................................ 1
Kartica Survey (Pregled) ...................................................................................................... 2
Kartica Test (Provjera) ......................................................................................................... 3
Kartica Status (Stanje) ......................................................................................................... 3
Kartica Log (Zapisnik) .......................................................................................................... 4
Kartica Help (Pomoć) ........................................................................................................... 4
Spremanje i ispis informacija u programu HP Insight Diagnostics ...................................... 5
Preuzimanje najnovije inačice programa HP Insight Diagnostics ........................................ 5
Zaštita softvera ..................................................................................................................................... 5
HP Backup and Recovery Manager (HP-ov upravitelj za izradu sigurnosnih kopija i oporavak) ......... 5
2 Rješavanje problema bez dijagnostike
Sigurnost i udobnost ............................................................................................................................. 7
Prije poziva tehničke podrške ............................................................................................................... 7
Korisni savjeti ....................................................................................................................................... 8
Rješavanje općih problema ................................................................................................................ 10
Otklanjanje poteškoća s napajanjem .................................................................................................. 14
Rješavanje problema s disketama ..................................................................................................... 16
Rješavanje problema s tvrdim diskom ................................................................................................ 19
Rješavanje problema s čitačem medijskih kartica .............................................................................. 22
Rješavanje problema sa zaslonom .................................................................................................... 24
Rješavanje problema sa zvukom ....................................................................................................... 28
Rješavanje problema s pisačem ........................................................................................................ 30
Rješavanje problema s tipkovnicom i mišem ..................................................................................... 31
Rješavanje problema s instalacijom hardvera .................................................................................... 33
Rješavanje problema s mrežom ......................................................................................................... 35
Rješavanje problema s memorijom .................................................................................................... 38
Rješavanje problema s procesorom ................................................................................................... 40
Rješavanje problema s CD-ROM-om i DVD-om ................................................................................ 41
Rješavanje problema s Drive Key-om ................................................................................................ 43
Rješavanje problema s dijelovima na prednjoj strani računala .......................................................... 44
Rješavanje problema s pristupom Internetu ....................................................................................... 45
Rješavanje problema sa softverom .................................................................................................... 47
Služba za pomoć korisnicima ............................................................................................................. 48
Dodatak A POST poruke o grešci
POST brojčani kodovi i tekstualne poruke ......................................................................................... 50
Tumačenje POST dijagnostičkih žaruljica prednje ploče i zvučnih kodova ........................................ 57
Dodatak B Password Security and Resetting CMOS (Sigurnosna lozinka i podešavanje CMOS-a)
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