Troubleshooting Guide

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1 Fitur-fitur Diagnostik Komputer
HP Insight Diagnostics ......................................................................................................................... 1
Mengakses HP Insight Diagnostics ..................................................................................... 1
Tab Survey .......................................................................................................................... 2
Tab Test ............................................................................................................................... 3
Tab Status ........................................................................................................................... 3
Tab Log ................................................................................................................................ 4
Tombol Help ........................................................................................................................ 4
Menyimpan dan Mencetak Informasi dalam HP Insight Diagnostics ................................... 4
Men-download Versi Terbaru HP Insight Diagnostics ......................................................... 5
Melindungi Perangkat Lunak ................................................................................................................ 5
HP Backup and Recovery Manager ..................................................................................................... 5
2 Mengatasi Masalah Tanpa Diagnostik
Keselamatan dan Kenyamanan ........................................................................................................... 7
Sebelum Menghubungi Dukungan Teknis ........................................................................................... 7
Saran Praktis ........................................................................................................................................ 8
Mengatasi Masalah Umum ................................................................................................................. 10
Mengatasi Masalah Daya ................................................................................................................... 14
Mengatasi Masalah Disket ................................................................................................................. 16
Mengatasi Masalah Hard Drive .......................................................................................................... 19
Mengatasi Masalah Pembaca Kartu Media ........................................................................................ 22
Mengatasi Masalah Tampilan ............................................................................................................ 24
Mengatasi Masalah Audio .................................................................................................................. 28
Mengatasi Masalah Printer ................................................................................................................. 30
Mengatasi Masalah Keyboard dan Mouse ......................................................................................... 31
Mengatasi Masalah Pemasangan Perangkat Keras .......................................................................... 33
Mengatasi Masalah Jaringan ............................................................................................................. 35
Mengatasi Masalah Memori ............................................................................................................... 38
Mengatasi Masalah Prosesor ............................................................................................................. 40
Mengatasi Masalah CD-ROM dan DVD ............................................................................................. 41
Mengatasi Masalah Drive Key ............................................................................................................ 44
Mengatasi Masalah Komponen Panel Depan .................................................................................... 45
Mengatasi Masalah Akses Internet .................................................................................................... 46
Mengatasi Masalah Perangkat Lunak ................................................................................................ 48
Menghubungi Dukungan Pelanggan .................................................................................................. 49
Apendiks A Pesan Kesalahan POST
Kode Numerik dan Pesan Teks POST ............................................................................................... 51
Menafsirkan Kode-kode Lampu LED Panel Depan dan Suara Diagnostik POST ............................. 58
Apendiks B Keamanan Sandi dan Menyetel Ulang CMOS
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