HP Compaq 2510p Notebook PC -Getting Started - Enhanced for Accessibility Windows Vista

443562-001.book Page 4 Thursday, March 15, 2007 8:47 PM

Troubleshooting

Software is functioning abnormally

Follow these suggestions if the software becomes

unresponsive or responds abnormally:

■ Restart the computer by clicking Start, clicking the arrow

next to the Lock button, and then clicking Restart.

If you cannot restart the computer using this procedure,

refer to the next section, “The computer is turned on but

not responding.”

Run a virus scan. For information about using the antivirus

resources on the computer, refer to “Protecting the

computer from viruses” in Chapter 3, “Next steps.”

■ The computer is turned on but not responding

If the computer is turned on, but not responding to software

or keyboard commands, turn off the computer by using the

standard shutdown procedure:

1. Save your work and close all open applications.

2. Shut down the computer through the operating system by

clicking Start, clicking the arrow next to the Lock button,

and then clicking Shut Down.

If you are unable to shut down the computer with this

procedure, try the following emergency shutdown procedures

in the sequence provided:

CAUTION: Using one of the following emergency shutdown procedures will

result in the loss of unsaved information.

■ Press ctrl+alt+delete. Then, in the lower-right corner of the

screen, click the Power button.

■ Press and hold the power button for at least 5 seconds.

■ Disconnect the computer from external power and remove

the battery.

4–4 Getting Started