HP Scanjet 8300 series User Guide
Copyright and license © 2005 Copyright Hewlett-Packard Development Company, L.P. Reproduction, adaptation or translation without prior written permission is prohibited, except as allowed under the copyright laws. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.
Contents 1 HP Scanjet 8300 series User Guide.....................................................................3 Scanner hardware ..................................................................................................3 Scanning software ..................................................................................................4 Where to get additional information ........................................................................7 Accessibility .....................................
A 2 Contact HP Support ..............................................................................................61 Scanner error messages....................................................................................62 Error 01 .................................................................................................................62 Error 02 .................................................................................................................62 Error 03 ......................
1 HP Scanjet 8300 series User Guide This user guide covers what you need to know about using the HP Scanjet 8300 series scanner. Scanner hardware ● ● ● ● Automatic document feeder (ADF) Transparent materials adapter (TMA) Scanner front panel buttons Customizable button labels Automatic document feeder (ADF) The automatic document feeder (ADF) is included with the HP Scanjet 8350 Flatbed Document Scanner and the HP Scanjet 8390 Flatbed Document Scanner.
Chapter 1 Note In order to use the TMA, you must install HP Photosmart Software or HP Solution Center on the computer. For more information, see the printed Setup and Support Guide that came with the scanner. Scanner front panel buttons Use the buttons on the scanner front panel to start a scan, select a destination for a scan, and configure some scanner settings.
There might be several non-HP software programs included with the scanner. These software programs are not offered as substitutes for the HP scanning software. For help with a non-HP software program, see the documentation for that program. Available scanning software For help installing the scanning software, see the printed Setup and Support Guide that came with the scanner. Windows Program Purpose Supported OS HP Smart Document Scan Software This is the optimal document scanning solution.
Chapter 1 (continued) Program Purpose Supported OS includes photo sharing, projects, and backup features. Kofax Virtual Rescan Software Use Kofax Virtual Rescan Software to Windows 2000 and XP create clearer and more readable scans from colored or damaged documents. ScanSoft PaperPort Use ScanSoft PaperPort to organize, Windows 98SE, Me, find, and share paper and PDF 2000, and XP documents. This program is not available in Asian languages for Windows 98SE and Me.
Windows Software How to see if the software is installed HP Smart Document Scan Do one of the following: Software ● Look for the HP Smart Document Scan Software icon on the computer desktop. ● HP Photosmart Software Click Start, point to Programs or All Programs, point to HP, point to Scanjet, point to 8350, 8390, and then look for HP Smart Document Scan Software. Do one of the following: Look for the HP Photosmart Software icon on the computer desktop.
Chapter 1 Windows users Depending on the scanning software installed on the computer, Windows users have the following sources of additional information: HP Photosmart Software help If HP Photosmart Software is installed on the computer, double-click the HP Solution Center icon on the computer desktop, click Onscreen Guide, and then select the HP Photosmart Software help.
HP Scan Pro help Open the Applications folder on the computer, open the Hewlett-Packard folder, and then double-click the HP Scan Pro icon. After HP Scan Pro opens, click Help in the menubar, and then click HP Scan Pro Help. Other programs For help with another scanning program, open the program and then click Help in the menubar. Accessibility For more information on accessibility options, see the readme.txt file on the software CD.
2 How to use the scanner buttons Use the buttons on the scanner front panel to start a scan, select a destination for a scan, and configure some scanner settings. This chapter contains information about the following topics: ● ● ● ● ● ● Customizable buttons Copy buttons Scan Document To buttons Cancel button Button Settings button Power Save button Customizable buttons Use the customizable buttons to start your most frequent scanning tasks.
Macintosh Macintosh users can configure the customizable buttons on the HP Scanjet Scanner pane within System Preferences. With the exception of Make Copies, the customizable buttons operate with HP Scan Pro.
Chapter 2 Customizable button 1 Windows Program controlling button Function HP Smart Press customizable button 1 to use an HP Smart Document Scan Document Scan Software profile to scan a document. Software ● ● HP Press customizable button 1 to scan pictures, including Photosmart photographs, graphics, film, and objects, and to scan documents as Software images. HP Solution Center Macintosh Press customizable button 1 to perform a Scan Picture function.
Customizable button 2 Windows Program controlling button Function HP Smart Document Scan Software Press customizable button 2 to use an HP Smart Document Scan Software profile to scan a document. ● Press customizable button 2 to scan a document. The resulting scan contains editable text. ● HP Photosmart Software HP Solution Center Macintosh Press customizable button 2 to scan a document for editable text. The default destination for the scan is TextEdit.
Chapter 2 Customizable button 3 Windows Program controlling button Function HP Smart Document Scan Software Press customizable button 3 to use an HP Smart Document Scan Software profile to scan a document. ● Press customizable button 3 button to save scanned documents to a disk, such as a hard drive, or a recordable CD. In some cases the documents are saved to a folder from which they can be written to a CD.
Customizable button 4 Windows Program controlling button Function HP Smart Document Scan Software Press customizable button 4 to use an HP Smart Document Scan Software profile to scan a document. ● Press customizable button 4 to scan documents or pictures and insert them in an e-mail message as an attachment. You must have a supported e-mail software program. ● HP Photosmart Software HP Solution Center Macintosh Press customizable button 4 to send a scan to an e-mail program.
Chapter 2 Copy buttons Use the Copy button ( computer. ) to scan an original and send it to the default printer of the Use the Number of Copies button ( ) to specify the number of copies that you want. The number of copies will appear on the LCD panel. Use the Color button ( ) or Black-and-White button ( ) to specify whether you want color copies or black-and-white copies. For more information, see Make copies.
Scan Document To buttons Windows HP software installed on the computer HP Smart Document Scan Software only HP Photosmart Software (including HP Solution Center) only Function Use the Scan Document To ( ) button to open the HP Smart Document Scan Software so that you can choose a scan profile and start the scan. Use the Scan Document To ( ) button to scan an original document to the selected destination (an application, such as a word processor) that is displayed on the LCD panel.
Chapter 2 Cancel button Press the Cancel button to cancel a scan in progress, or to cancel a series of scans when you are scanning from the ADF. Button Settings button Windows HP software installed on the computer Function HP Smart Document Scan Software only Use the Button Settings button to open the Button Settings Utility. For more information, see Configure the scanner customizable buttons.
(continued) Note There is a power switch on the back of the scanner. Use the power switch if you need to turn the scanner completely off. During normal scanner use, leave the power switch in the On position and use the Power Save button to put the scanner into power-save mode.
3 How to start a scan Start a scan in one of the following ways: ● ● ● Scan from the scanner front panel buttons Scan from the HP scanning software (Windows) Scan from the HP scanning software (Macintosh) Scan from the scanner front panel buttons Use the front panel buttons on the scanner for basic scanning functions, such as scanning pictures and documents. Depending on what HP scanning software is installed on the computer, the buttons can be configured for certain behaviors.
– 2. 3. On the taskbar, click Start, point to Programs or All Programs, point to HP, and then click HP Solution Center. If you have installed more than one HP device, click the tab for the scanner. Click Scan Picture, Scan Document, Scan Film or Make Copies, and then follow the onscreen instructions to complete the scan. Scan from the HP Photosmart Software 1. 2. 3. Do one of the following: – On the computer desktop, double-click the HP Photosmart Essential or HP Photosmart Premier icon.
Chapter 3 Scan from HP Photosmart Studio 1. 2. 3. Click the HP Photosmart Studio icon in the Dock. Browse to the folder where you want the scan to be sent. In the toolbar, click the Scan button. Scan from other software programs You can scan an image or document directly into a software program if the program is TWAIN compliant and the TWAIN drivers are installed on the computer. Generally, the program is compliant if it has a menu option such as Acquire, Scan, Import New Object, or Insert.
4 How to scan documents The options available for scanning documents vary according to the software installed on the computer and the computer operating system. ● ● ● ● Scan with the automatic document feeder (ADF) Scan a document for editable text Scan a document as an image Scan a document to a PDF Scan with the automatic document feeder (ADF) This section explains how to use the automatic document feeder (ADF) for the HP Scanjet 8300 series scanner.
Chapter 4 2. Adjust the paper guides to center the stack. Pull out the input tray extension for longer paper sizes. Scan one-sided documents from the ADF 1. 2. Load the originals. For more information, see Load originals in the ADF. Do one of the following: Windows Program Procedure HP Smart Document Scan Software See the HP Smart Document Scan Software help. HP Photosmart Software Do one of the following: – – From HP Solution Center, click Scan Document. Press customizable button 2.
Program Procedure Note Customizable button 2 must be set up to scan two-sided documents. See Configure the scanner customizable buttons. Macintosh Do one of the following: – – From the HP Device Manager, click Scan Document. The scan will contain editable text. Press customizable button 2. The scan will contain editable text. Note If the scanner does not perform a duplex scan, see Scanner does not perform a two-sided scan (Macintosh). 3. Follow the onscreen instructions to complete the scan.
Chapter 4 Program Procedure HP Smart Document Scan Software See the HP Smart Document Scan Software help. HP Photosmart Software Do one of the following: You can create a profile to enable a button to automatically save to a PDF file. See Configure the scanner customizable buttons. – – From HP Solution Center, click Scan Document. In the HP Scanning dialog box, select a wordprocessing program from the Scan to drop-down list. Press customizable button 2. The scan will contain editable text.
2. 3. Do one of the following tasks: Windows Program Procedure HP Smart Document Scan Software See the HP Smart Document Scan Software help. HP Photosmart Software From HP Solution Center, click Scan Document. From the HP Scanning dialog box, select an image file type from the Scan to drop-down list. Look for the Document scan as Image (no OCR) message on the dialog box. Macintosh From the HP Device Manager, click Scan Document. From the Destination menu, select an image file type.
Chapter 4 2. Do one of the following tasks: Windows Program Procedure HP Smart Document Scan Software See the HP Smart Document Scan Software help. HP Photosmart Software From HP Solution Center, click Scan Document. From the HP Scanning dialog box, select Save as File in the Scan to drop-down list, and then select PDF (searchable) (*.pdf) or PDF (.pdf) from the File Type drop-down list. Macintosh Do one of the following: – – 28 From the HP Device Manager, click Scan Document.
5 How to scan pictures and film The section explains how scan pictures and film. ● ● Scan pictures Scan film Scan pictures HP recommends that Windows users use HP Photosmart Software to scan pictures. HP Photosmart Software provides higher scan resolution and better color management for pictures than HP Smart Document Scan Software. ● ● Scan a picture Scan multiple pictures with one scan For help scanning slides or negatives, see Scan film. Scan a picture 1.
Chapter 5 Arrange the pictures that you want to scan on the HP scanning device glass. For the best results, leave at least 6 mm (0.25 inches) of space between the edges of the pictures. Then follow the steps for scanning a picture. For more information, see Scan a picture. For more information about scanning multiple pictures with one scan, see the Macintosh HP Photosmart help or HP Scan Pro help.
User Guide 3. Remove the TMA cover by gripping one of the tabs on the cover and then pulling the cover toward you. 4. Place positives in the appropriate template, using the icons on the template to guide your film placement. – Place slides in the slide template. Start at the top and fill in rows as you go. – Place medium-format or large-format film strips in the large-format template. 5. 6. Snap shut any open doors on the template.
Chapter 5 7. 8. Close the scanner lid. Do one of the following: Windows Do one of the following: – From HP Solution Center, click Scan Film. – Press customizable button 1. Macintosh From the HP Device Manager, click Scan Film. 9. Follow the onscreen instructions to complete the scan. 10. When finished, remove the template from the scanner glass. Remove the film from the template. 11. Replace the TMA cover by pressing the tob top tab of the TMA cover into place and then pressing the bottom tab into place.
2. Remove the film templates from the scanner storage slot. Select the negative scanning template. 3. Remove the TMA cover by gripping one of the tabs on the cover and then pulling the cover toward you. 4. Place the negatives into the appropriate template using the icons on the template to guide your film placement. Note Negatives are easily damaged. Touch them only on their edges. – – User Guide Place 35 mm negative frames in the negatives template.
Chapter 5 Note Use the negative light shield to cover the remaining area in the negative holder if you are scanning fewer than the maximum number of negative frames with the TMA. This ensures that no extra light leaks into the scan. 5. 6. Snap shut any open doors on the template. Place the template on the scanner glass and close the scanner lid. Align the arrow on the template with the corner reference mark on the scanner bed. 7.
11. Place the film templates in the scanner storage slot. Note The templates can be placed in the storage in any order. The HP icon on each template should face up.
6 Other scanning functions You can use the scanner to do the following tasks: ● ● ● ● Make copies Scan to a destination Save a document or image to a drive or CD Send a scan to an e-mail program Make copies Use the Copy button ( ) to scan an original and send it to a printer. The front panel Copy button is optimized to scan and print a duplicate of what is on the scanner glass. 1. Do one of the following: – Place the original face down on the scanner glass, as indicated by the reference mark.
2. Select the copy options: – Select the number of copies by pressing the Number of Copies button ( ). The number of copies is displayed on the scanner LCD panel. – Select how the original is scanned by pressing the Color button ( ) or Black & 3. Press the Copy button ( White button ( ). User Guide ). Copies are printed on the default printer.
Chapter 6 Scan to a destination 1. Do one of the following: – Place the original face down on the scanner glass, as indicated by the reference mark. – 2. Load the originals in the automatic document feeder (ADF). For more information, see Load originals in the ADF. Do one of the following tasks: Windows HP software installed on the computer Procedure – See the HP Smart Document Scan Software help.
Press the Select Destination button until the destination you want is displayed on the scanner LCD panel, and then press the Scan Document To button. Save a document or image to a drive or CD 1. Do one of the following: – Place the original face down on the scanner glass, as indicated by the reference mark. – 2. 3. Load the originals in the automatic document feeder (ADF). For more information, see Load originals in the ADF.
Chapter 6 – 2. Load the originals in the automatic document feeder (ADF). For more information, see Load originals in the ADF. Do one of the following: Windows Program Procedure HP Smart Document Scan Software See the HP Smart Document Scan Software help. HP Photosmart Software Press customizable button 4. Macintosh Do one of the following: – 3. 40 From the HP Device Manager, click the scan task that you want. In the Destination menu, select the e-mail program. – Press customizable button 4.
7 Change scan settings You can change many scan settings from the HP scanning software, including: ● ● ● ● Scan resolution Color management Scan source Output type Windows Program Procedure HP Smart Document Scan Software From the HP Smart Document Software, click the scan profile that you want to change, and then click the Edit button. HP Photosmart Software From HP Solution Center, click Settings, point to Scan Settings and Preferences, and then click Button Settings.
8 Configure the scanner customizable buttons The information in this chapter pertains to Windows users only. Note Macintosh users can change the scan settings, such as scan resolution and color management, for these buttons. For more information, see Change scan settings. The customizable buttons provide a fast, efficient way to scan that you can configure for specific scanning jobs that you perform often.
HP Smart Document Scan Software scan profiles An HP Smart Document Scan Software scan profile contains settings for scanning, processing, and saving or sending scanned documents. For example, if you plan to frequently scan documents from the automatic document feeder (ADF) and send the scans to a certain folder, you can create a scan profile with the necessary setting to accomplish this task.
Chapter 8 instant-on feature of the scanner lamp. For an explanation of the General Info tab, see the Button Settings utility help.
9 Care and maintenance This section presents information about how to care for and maintain the scanner. ● ● ● ● Order maintenance and scanning supplies Clean the scanner glass Clean the transparent materials adapter (TMA) Clean and maintain the automatic document feeder (ADF) Occasional cleaning of the scanner helps ensure high-quality scans. The amount of care necessary depends upon several factors, including the amount of use and the environment. You should perform routine cleaning as necessary.
Chapter 9 Clean the transparent materials adapter (TMA) Clean the TMA with a dry, soft cloth. If necessary, lightly spray the cloth with a mild glass cleaner and wipe the TMA. Clean and maintain the automatic document feeder (ADF) The ADF requires periodic cleaning depending on the amount of use and the type of paper that is fed through it.
2. 3. Locate the ADF access door on the underside of the ADF. Press the tabs on the door, and then pull the door toward you until it detaches from the ADF. 4. Locate the clear scan window inside the ADF and clean it with the ADF cleaning cloth. Locate the white strip on the inside of the access door and clean it. Replace the ADF access door: a. Position the door over the ADF opening. b. Press the door into place until it both sides click shut. Clean the clear scanning strip on the scanner bed.
Chapter 9 8. 9. Close the scanner lid. Use the ADF to scan up to five documents. View the results. If streaks still exist on the scanned images, call HP Customer Support. Clean the feed-roller assembly manually 1. Open the ADF lid. 2. Lift the green lever to raise the feed-roller assembly to the vertical position. 3. Use an HP ADF cleaning cloth to clean each of the feed rollers and the small rubber pad that is located below the rollers.
4. 5. Wipe the area around the small rubber pad to remove any paper dust. Lower the green tab and feed-roller assembly. 6. Close the ADF top lid. Maintain the ADF If misfeeds occur frequently, clean the feed-roller assembly manually. For more information, see Clean and maintain the automatic document feeder (ADF). HP recommends that you replace the feed-roller assembly every 100,000 scans. Use the HP Button Settings Utility to keep track of the ADF scan count. For more information, see General info tab.
10 Troubleshooting This section contains solutions for common problems with the scanner, transparent materials adapter (TMA), and automatic document feeder (ADF). ● ● ● ● ● ● Scanner initialization or hardware problems Scanner operation problems Scanner buttons are not working correctly Slides, negatives, and TMA issues Automatic document feeder (ADF) problems Contact HP Support For additional troubleshooting, see the help for the HP scanning program that you are using.
Reinstall using the HP software CD that came with your scanner. When you insert the CD, an installation dialog box launches automatically. Check the cables Cable type Action Power cable The power cable is connected between the scanner and a power outlet. ● ● ● USB cable Ensure that the power cable is securely connected between the scanner and a live electrical outlet or surge protector.
Chapter 10 Scanner will not turn on If the scanner will not turn on when you press the front panel scanner buttons, verify the following: ● ● ● The scanner power switch might be turned off. Be sure the power switch located on the back of the scanner is turned ON. The scanner may have been unplugged. Check to see that the power cable has not become disconnected from the scanner or unplugged from the power source. Check to see that the TMA cable has not become disconnected from the scanner.
The image is completely black or completely white The item might not be placed correctly on the scanner glass. Make sure that the item you are trying to scan is placed face down on the glass and the lid is closed. If scanning from the ADF, check the paper orientation. Scanned images are not straight The item might have shifted when you closed the lid. Straighten the original on the scanner glass, and then scan again.
Chapter 10 Buttons do not work After each step, start a scan to see if the buttons are working. If the problem continues, proceed with the next step. ● ● ● ● A cable might be loose. Ensure that the USB cable, the accessory cable, and the power cable are securely connected. Turn off the scanner, wait 30 seconds, and then turn the scanner back on. Restart your computer. The buttons might be disabled.
3. 4. 5. 6. 7. 8. Click the icon for the HP Scanjet 8300 series scanner. On the menu bar, click File, and then click Properties. The scanner properties dialog box is displayed. Click the Events tab. From the Select an event drop-down list, click the button you want to configure. For example, click Copy button. In the Actions area of the dialog box, select Start this program, and then select HP scanning software from the drop-down list. Click OK.
Chapter 10 Incorrect colors print, or the image is too light or dark ● ● The software might be setting the exposure for the entire area instead of for one slide or negative. Select and drag the handles around the selection area until you see the image area you want to scan. If a light shield is provided, use the negative light shield to cover the remaining area in the negative holder if you are scanning fewer than the maximum number of negative frames with the TMA.
● ● ● An item loaded in the ADF jams repeatedly Clear jams from the ADF Replace the feed-roller assembly Paper jamming, skewing, misfeeds, or multiple-page feeds ● ● ● ● ● ● If the pages look skewed as they feed into the automatic document feeder, check the resulting scanned images in the software to ensure that they are not skewed. The pages might not be placed correctly. Straighten the pages and adjust the paper guides to center the stack.
Chapter 10 4. 5. Clean the feed-roller assembly manually. For more information, see Clean the feedroller assembly manually. Clean the ADF window. For more information, see Clean the ADF window. An item loaded in the ADF jams repeatedly ● ● The item does not meet the guidelines for the ADF. For more information, see Scan with the automatic document feeder (ADF). The item might have something on it, such as staples or self-adhesive notes on the original that must be removed.
5. Put the input tray on the ADF. Reload the unscanned pages in the ADF input tray. 6. Resume scanning. Clear a jam at the end of the paper path 1. Remove any loose pages from the ADF input tray. 2. Gently pull the jammed page out of the ADF in the opposite direction from which the page fed into the ADF. User Guide 3.
Chapter 10 6. Resume scanning. Remove a paper jam within the ADF 1. Remove any loose pages from the ADF input tray. 2. Open the scanner lid. 3. 4. Locate the ADF access door on the underside of the ADF. Press the tabs on the door, and then pull the door toward you until it detaches from the ADF. 5. 6. Remove any paper inside the ADF. Replace the ADF access door by positioning the door over the ADF opening and pressing the door into place until both sides click. Close the scanner lid.
Replace the feed-roller assembly You can find the feed-roller assembly under the ADF lid. HP recommends that you replace the feed-roller assembly every 100,000 scans. Use the HP Button Settings Utility to keep track of the ADF scan count. For more information, see General info tab. If the ADF frequently jams or misfeeds paper, then replace the feed-roller assembly. To obtain an ADF Roller Replacement kit, visit www.hp.com.
A Scanner error messages The scanner LCD panel displays error messages under certain error conditions. For help responding to an error message, see the appropriate topic: ● ● ● ● ● ● ● ● ● ● ● ● ● Error 01 Error 02 Error 03 Error 04 Error 05 Error 06 Error 07 Error 08 Error 09 Error 10 Error 16 Error 17 Error 19 Error 01 Press the Power Save button to turn the scanner off, and then turn the scanner on again by pressing one of the front panel buttons. If the message is still displayed, contact HP Support.
Error 06 Check to see that the scanner lamp is turned on. If the lamp is not turned on, contact HP Support. For more information, see Contact HP Support. Error 07 Press the Power Save button to turn the scanner off, and then turn the scanner on again by pressing one of the front panel buttons. If the message is still displayed, contact HP Support. For more information, see Contact HP Support. Error 08 Follow these steps to resolve the error: 1. 2. 3. Clear any paper jammed in the ADF.
