HP ScanJet Enterprise 8500 fn1 User Guide
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Table of contents 1 Product basics ............................................................................................................................................... 1 Product features .................................................................................................................................................... 2 Front view .......................................................................................................................................................
Disable network protocols (optional) ............................................................................................... 30 Link speed and duplex settings ........................................................................................................ 31 Basic configuration using the Embedded Web Server ........................................................................................ 32 View or change network settings ...............................................................
Load originals ............................................................................................................................................. 51 Use the automatic document feeder (ADF) ......................................................................................................... 52 Document loading tips ...................................................................................................................... 52 Document loading tips for mixed-size documents ..........
Replace the keyboard .......................................................................................................................................... 91 Replace the hard drive ......................................................................................................................................... 93 Install a Jetdirect card .........................................................................................................................................
Regulatory model number ................................................................................................................................ 118 Environmental product stewardship program ................................................................................................. 119 Protecting the environment ........................................................................................................... 119 Ozone production .......................................................
Romania .......................................................................................................................................... 132 Belgium and the Netherlands ......................................................................................................... 132 Finland ............................................................................................................................................. 132 Slovenia ............................................................
1 Product basics This User Guide covers what you need to know about using your product.
Product features Table 1-1 Features Resolution 600 pixels per inch (ppi) Memory ● User interface Paper-handling Connectivity 1792 MB of random-access memory (RAM). ◦ 512 MB on formatter ◦ 1024 MB on scanner ◦ 256 on Jetdirect Inside (JDI) networking ● Memory Enhancement technology (MEt) automatically compresses data to use RAM more efficiently.
Table 1-1 Features (continued) ● Scanning and sending ENWW ◦ User access code authentication ◦ Windows (Kerberos and NTLM) ◦ LDAP Jetdirect Inside (JDI) ◦ IPsec ◦ Password protection ◦ SSL ◦ TLS ◦ SNMPv3 ◦ 802.
Front view CAUTION: If you need to move the product, always lift the product from the base. Do not lift using the keyboard.
ENWW 3 EIO card slot 4 Formatter status LEDs (both are green; under normal conditions, the left LED is on steady and the right LED blinks) 5 Ethernet port 6 USB host port (under user-removable label) 7 Slot for a cable-type security lock Back view 5
Sleep Mode The scanner will enter Sleep Mode after 15 minutes of inactivity.
Auto-shutdown feature This product is equipped with a safety feature that protects from overheating due to a blocked fan vent or a fan failure. ENWW ● Under some conditions, the touch screen will display a “pause” message for 12 minutes before initiating shutdown. ● If the product detects that the fan has failed (causing the drive to overheat), the product will shut itself down.
8 Chapter 1 Product basics ENWW
2 ENWW Control panel ● Control-panel layout ● Interpret control panel status lights ● Control panel messages ● Home screen ● Buttons on the touch screen ● Control-panel help system 9
Control-panel layout The control panel includes a touch screen graphical display, job-control buttons, a keyboard, and three lightemitting diode (LED) status lights. 10 1 Touch screen Use the touch screen to access product functions. 2 Touch screen brightnessadjustment control Use this control to increase or decrease the brightness of the touch screen display. 3 Reset button Resets the job settings to factory or user-defined default values.
Interpret control panel status lights The product has six LEDs on the control panel that indicate product status. The table below explains how to interpret these LEDs. LED behavior Description All LEDs are off. The product is turned off. Sleep LED is on. The scanner is in sleep (power conservation) mode. Sleep LED is flashing. The scanner is entering or exiting sleep mode. Sleep LED is off. The scanner is not in sleep mode, nor is it transitioning sleep status (on or off). Power LED is on.
Control panel messages The product provides robust control panel messaging. When a message appears on the control panel, follow the on-screen instructions to resolve the issue. If the product displays an “Error” or “Attention” message, and no steps are shown to resolve the issue, turn the product off then on. Contact HP support if you continue to experience issues with the product. To get additional information for warnings that appear in the status line, touch the Warning button.
Home screen The Home screen provides access to the product features, and it indicates the current status of the product. 1 ENWW Features Depending on how the product is configured, the features that appear in this area can include any of the following items: ● Fax ● E-mail ● Job Status ● Save to Network Folder ● Save to USB ● Quick Sets ● Workflow ● Administration ● Service 2 Product status line The status line provides information about the overall product status.
Buttons on the touch screen The touch screen provides information about the product status. Various buttons can appear in this area. Home button. Touch this button to go to the Home screen from any other screen. Start button. Touch this button to begin the action for the feature that you are using. NOTE: The name of this button changes for each feature. For example, in the digital fax feature, the button is named Send Fax. Error button.
Control-panel help system The product has a built-in Help system that explains how to use each screen. To open the Help system, touch the Help button in the upper-right corner of the screen. For some screens, the Help opens to a global menu where you can search for specific topics. You can browse through the menu structure by touching the buttons in the menu. For screens that contain settings for individual jobs, the Help opens to a topic that explains the options for that screen.
16 Chapter 2 Control panel ENWW
3 Administration - Configure the product A network administrator will need to configure the product for use on the network, so you can scan to e-mail and other destinations. The configuration settings are accessible from the Embedded Web Server, HP Web Jetadmin software, or the control panel.
Supported utilities for Windows ● HP Web Jetadmin ● Embedded Web Server ● HP Digital Sending Software (HP DSS) HP Web Jetadmin HP Web Jetadmin is a simple print and imaging peripheral management software tool that helps optimize product use, control color costs, secure products, and streamline supplies management by enabling remote configuration, proactive monitoring, security troubleshooting, and reporting of printing and imaging products.
Supported network protocols The product supports the TCP/IP network protocol, the most widely used and accepted networking protocol. Many networking services utilize this protocol. The following tables list the supported networking services and protocols. Table 3-1 Network device discovery Service name Description SLP (Service Location Protocol) Device-discovery protocol, used to help find and configure network devices. Used primarily by Microsoft-based programs.
Table 3-4 Security features 20 Service name Description IPsec/Firewall Provides network-layer security on IPv4 and IPv6 networks. A firewall provides simple control of IP traffic. IPsec provides additional protection through authentication and encryption protocols. SNMP v3 Employs a user-based security model for SNMP v3, which provides user authentication and data privacy through encryption.
Supported e-mail protocols The product supports Simple Mail Transfer Protocol (SMTP) and Lightweight Directory Access Protocol (LDAP). SMTP ● SMTP is a set of rules that define the interaction between programs that send and receive e-mail. In order for the product to send documents to e-mail, it must be connected to a LAN that has access to an e-mail server that supports SMTP. The SMTP server must also have Internet access.
Basic configuration using the Administration menu You can use the Initial Setup application to complete this subset of configuration tasks if you have not disabled Initial Setup on the Home screen: set language settings, configure date and time format, set date and time, and access the E-mail Setup Wizard.
Table 3-5 Administration menus (continued) Menu item Description Network Settings Use this menu to set up I/O timeout options and to access the Jetdirect menu. Troubleshooting Use this menu to help resolve problems. Available options include access to event logs and diagnostic tests, ability to retrieve diagnostic data, and ability to generate debugging data.
Table 3-6 Jetdirect menus (continued) Menu item Sub-menu item Sub-menu item Values and Description DHCP Release This menu appears if the Config Method item was set to the DHCP value and a DHCP lease for the Jetdirect server exists. Yes: The current DHCP lease and the leased IP address are released. No (default): The current DHCP lease is saved. DHCP Renew This menu appears if the Config Method item was set to the DHCP value and a DHCP lease for the Jetdirect server exists.
Table 3-6 Jetdirect menus (continued) Menu item Sub-menu item Sub-menu item Values and Description DHCPV6 Policy Router Specified: The stateful auto-configuration method to be used by the Jetdirect server is determined by a router. The router specifies whether the Jetdirect server obtains its address, its configuration information, or both from a DHCPv6 server.
Table 3-6 Jetdirect menus (continued) Menu item Sub-menu item Sub-menu item Values and Description 802.1X Reset 802.1X settings to factory defaults. Reset: Reset 802.1X settings to factory defaults. Keep (default): Retain current 802.1X settings. Announcement Agent Set announcement agent preferences. Enable(default): Enable the announcement agent. Disable: Disable the announcement agent.
Table 3-6 Jetdirect menus (continued) Menu item Sub-menu item Sub-menu item Values and Description Count Set the count value for this test. Valid values are 0 –100, default is 4. Print Results Yes: Print test results. No (default): Do not print test results. Execute Yes: Execute the selected tests.. No (default): Do not execute the selected tests. Ping Results Packets Sent Number of packets sent. Valid values are 0–65535. Packets Received Number of packets received. Valid values are 0–65535.
Configure language settings To configure language settings, follow these steps: 1. At the product control panel, touch the Administration button, touch the Display Settings menu, and then touch the Language Settings option. 2. Under Language, touch the language for the control panel display. 3. Under Keyboard Layout, touch the keyboard layout for the touch screen keyboard, and then touch Save. NOTE: The language you select can impact the organization of the keys on the touch screen keyboard.
To use DHCP and assign the IP address automatically, follow these steps: 1. At the product control panel, touch the Administration button, touch the Network Settings option, touch the Embedded Jetdirect Menu option, touch the TCP/IP option, touch the IPV4 Settings option, and then touch the Config Method option. 2. Touch DHCP. 3. Touch Save. To manually assign an IP address: 1.
1. At the product control panel, touch the Administration button, touch the Network Settings menu, touch the Embedded Jetdirect Menu option, touch the TCP/IP option, touch the IPV4 Settings option, and then touch the Config Method option. 2. Touch Manual, and then touch Save. 3. Touch the Back button 4. On the IPv4 Settings screen, touch Manual Settings, and then touch the option you wish to manually set and follow the onscreen instructions to change the option setting. 5. Touch the Back button 6.
Link speed and duplex settings The link speed and communication mode of the product must match the network. For most situations, leave the product in automatic mode. Incorrect changes to the link speed and duplex settings might prevent the product from communicating with other network devices. If you need to make changes, use the product control panel. NOTE: Making changes to these settings causes the product to turn off and then on. Make changes only when the product is idle. ENWW 1.
Basic configuration using the Embedded Web Server When the product is connected to the network, the Embedded Web Server (EWS) is automatically available. To start the EWS, open a web browser on a computer and type the IP address of the product. To find the IP address or host name, touch the Network Address button on the Home screen on the product control panel.
3. In the left navigation pane, click the E-mail Setup entry. 4. Select Enable Send to E-mail and click Add, follow the SMTP wizard to complete the required fields and any additional fields you want, and then click the Apply button. TIP: You must specify an outgoing SMTP server and complete the From: field. See the Embedded Web Server Help for more information. 5. To add addresses to the Address book, click the Address Book entry in the left navigation pane and then follow the onscreen instructions.
5. On the first screen of the quick set wizard, supply a title and description for the scan-to-SharePoint quick set, select the button location for the quick set and options for user interaction at the control panel, and then click Next. 6. On the SharePoint Destination Settings dialog, click Add to create a scan-to-SharePoint destination, and then follow the instructions at the top of the SharePoint Destination Settings dialog. a.
Configure general security settings 1. Open the Embedded Web Server. 2. Click the Security tab, and then click General Security. 3. Type a new password and then type the password again to verify. 4. Select Enable Host USB plug and play if you wish to enable the covered USB port on the front of the product. 5. Click Apply. Configure access control security settings Completing each step may take you to multiple screens. ENWW 1. Open the Embedded Web Server. 2.
Additional configuration using the Embedded Web Server The following table identifies configuration options available from the Embedded Web Server (EWS). For information about specific options, see the EWS Help.
4 Administration - Manage the product This section presents information about how to care for and maintain the product. ● Use information pages ● Use the Embedded Web Server ● Use HP Web Jetadmin software ● Controlling digital-sending security ● Security features ● Energy settings ● Upgrade the firmware ● Backup product data ● Restore product data Occasional cleaning of the product helps ensure high-quality scans.
Use information pages 1. From the Home screen, touch the Administration button and then touch the Reports option to view pages that give details about the device and its current configuration and status. 2. Touch the information page option you want to see, and then touch View.
Use the Embedded Web Server When the HP Scanjet Enterprise 8500 fn1 is connected to a network, you can use the Embedded Web Server to view status information, change settings, and manage the product from your computer. To use the Embedded Web Server, you must have Microsoft Internet Explorer 5.01 or later or Netscape 6.2 or later for Windows, Mac OS, and Linux (Netscape only). Netscape Navigator 4.7 is required for HP-UX 10 and HPUX 11.
Tab Options Scan/Digital Send The Scan/Digital Send tab allows you to set up and configure e-mail, save-to-USB, save-tonetwork-folder, and digital-sending-software options, populate an address book, and connect to workflow services. NOTE: If the product is configured to use the optional HP Digital Sending Software, the options on these tabs are not available. Instead, all digital-sending configuration is performed by using the HP Digital Sending Software.
Use HP Web Jetadmin software HP Web Jetadmin is a Web-based software solution for remotely installing, monitoring, and troubleshooting network-connected peripherals. Management is proactive, allowing network administrators the ability to resolve issues before users are affected. Download this free, enhanced-management software at www.hp.com/ go/webjetadmin. Plug-ins can be installed into HP Web Jetadmin to provide support for specific product features.
Controlling digital-sending security The product has been designed with security in mind. It includes a variety of features that work to protect the security of the digital-sending process. Network authentication The product's most basic security feature is its ability to require a network login before a user can use the digitalsending functions. This prevents unauthorized users from walking up to the product and sending documents.
Security features The following security features are available on this product. ● Secure the Embedded Web Server ● Manage temporary job files ● Secure Storage Erase ● Secure File Erase ● Secure Disk Erase ● HP High-Performance Secure Hard Disks ● Manage certificates ● Authentication and authorization Secure the Embedded Web Server Assign a password for access to the Embedded Web Server so that unauthorized users cannot change the product settings. 1. Open the Embedded Web Server. 2.
Secure Storage Erase Use the Secure Storage Erase option in the Embedded Web Server to protect deleted data from unauthorized access on the product hard drive. The Secure Storage Erase option provides two secure erase types, both of which meet the U.S. NIST Special Publication 800–88 guidelines for media sanitization. 1. In the Embedded Web Server, click the Security tab, click the Protect Stored Data option, and then click the Erase Options button. 2. Select a storage erase option. 3.
Manage certificates The product has a built-in self-signed certificate, which allows for encryption and a reasonable level of trust for network communications with entities such as the LDAP server (communication that can include user names and passwords). However, some networks require trusted certificates. In these cases, you might be required to install a certificate from the network certificate authority. The certificate manager also allows you to load certificate revocation lists (CRL).
46 ● Relationships Between Network Users or Groups and Device Permissions. This section allows the administrator to select the default permission set for Windows and LDAP sign-in methods. ● Device User Accounts. This section allows the administrator to establish user access codes.
Energy settings To manage the product's energy settings using the Embedded Web Server, follow these steps: 1. Start the Embedded Web Server. 2. Click the General tab, and then select Energy Settings. 3. Under Sleep Schedule, click Add to open the Sleep Schedule window. 4. a. Follow the onscreen instructions to define a weekly or holiday sleep schedule event. b. Click Apply to save the sleep schedule event.
Upgrade the firmware NOTE: You must have access to the product's local administrator password to complete this task. 1. From the Home screen, touch the Administration button, touch the Reports button, and then touch the Configuration/Status Pages button. NOTE: Check the Configuration Page option; the report lists the current firmware revision number. 2. See www.hp.com/support, search for your product, and then look for a link to downloads to see if there is a newer version of firmware available. 3.
Backup product data HP recommends doing routine, scheduled backups as a best practice. To backup data stored on the product, follow these steps: 1. Start the Embedded Web Server (EWS). 2. Click the General tab, and then select Backup and Restore. 3. Under Backup/Restore, select Backup, and then supply the UNC folder path to which the backup file will be stored. NOTE: If the backup folder is encrypted, you must enter the encryption key in the Encryption Key field under Authentication Settings. 4.
Restore product data To restore backed-up product data, follow these steps: 1. Start the Embedded Web Server (EWS). 2. Click the General tab, and then select Backup and Restore. 3. Under Backup/Restore, select Restore, and then supply the full pathname to the file which you wish to restore. NOTE: If the backup folder is encrypted, you must enter the encryption key in the Encryption Key field under Authentication Settings. 4.
5 ENWW Load originals ● Use the automatic document feeder (ADF) ● Use the scanning glass 51
Use the automatic document feeder (ADF) For helpful information on loading your documents properly, refer to the following topics. ● Document loading tips ● Document loading tips for mixed-size documents ● How to load documents Document loading tips ● The maximum capacity of the document feeder and output tray varies by paper size and weight. For 75g/ m2 (20 lb) paper (the standard weight for most printer and photocopier paper), the maximum capacity is 100 sheets.
● Make sure that the hatch on the document feeder is securely latched. To properly close the hatch, press until you hear a click. ● Adjust the paper guides to the width of the documents. Make sure that the paper guides touch the edges of the original. If there is any clearance between the paper guides and the edges of the documents, the scanned image might be skewed. ● When placing a stack of documents into the feeder, gently set the stack in the document feeder. Do not drop the stack into the feeder.
2. Fan the stack of document pages to ensure that the pages do not stick together. Fan the edge that will be pointing into the feeder in one direction, and then fan that same edge in the opposite direction. 3. Align the edges of the documents by tapping the bottom of the stack against the table top. Rotate the stack 90 degrees and repeat. 4. Gently set the stack in the document feeder. Load the pages face up with the top of the pages pointing into the feeder.
Use the scanning glass Place items that do not meet the specifications for the automatic document feeder (ADF) directly onto the scanning glass. Minimum size: No minimum size Maximum size: 216 x 356 mm (8.5 x 14 in) NOTE: Not all the length of the scanning glass is in the active imaging area, so make sure to position your originals as indicated by the reference mark on the edge of the scanning glass. Place the original face down on the scanning glass, as indicated by the reference mark.
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6 Scan and send documents ● Sign in ● New scanner features ● Preview a scan ● Send a scanned document to one or more e-mails ● Fax a scanned document ● Save to a network folder or USB storage device ● Save to a SharePoint site ● Send or save a document using Quick Sets ● Scan to a workflow destination Sign in Depending on how your administrator has configured access privileges, you might need to sign in before using the product as well as when you access product features.
New scanner features 58 ● Automatically Straighten (auto-deskew): Use this feature to automatically straighten the scanned image when pages are skewed during scanning. ● Automatic Tone ● Cropping Options: Use this feature to specify a method to automatically crop the scan for digital sending. ◦ Do not crop does not crop the scan. ◦ Crop to paper crops the scan to the edge of the document being scanned through the automatic document feeder, based on the specified original document size.
Preview a scan Use the touch screen to navigate through the options on the Image Preview screen. 1 Home button Touch this button to open the Home screen. 2 Start button Touch this button to scan the document and send it to the specified destination. 3 Help button Touch this button for control-panel help. 4 Cancel Job button Touch this button to cancel your changes and return to previous screen. 5 Page control field Type a number to view a page.
3. To see a multi-page view of the scanned document and move, append, delete, or rotate pages, touch the View button. 4. When you are done making changes, touch the Start button to save your changes and send the scan or the Cancel Job button to cancel your changes and return to the previous screen. Append pages 1. From the Image Preview screen, touch the View button. 2. Touch the Append Pages button. 3. In the Append New Pages dialog box, touch the Scan button.
Send a scanned document to one or more e-mails The e-mail feature offers the following benefits: ● Sends documents to multiple e-mail addresses, saving time and delivery costs. ● Delivers files in black-and-white or in color. Files can be sent in different file formats that the recipient can manipulate. In order to use the e-mail feature, the product needs to be connected to a valid SMTP local area network that includes Internet access.
Delete entries from the Personal Contacts address book You can delete entries that you no longer use. NOTE: To change an entry, highlight the text you want to change, and then type the new text. 1. Touch the entry that you want to delete from the Personal Contacts address book. 2. Touch the Remove button 3. In the confirmation dialog box that appears, touch the Delete button to delete the entry or touch the Cancel button to return to the Address Book screen. in the lower right corner.
12 To: field Touch this field and then type the e-mail addresses of those primary individuals whom you want to receive the scanned document. 13 From: field Touch this field and then type your e-mail address. If the system administrator has configured the product to do so, this field might automatically insert a default address. Send documents The product scans both black-and-white and color originals. You can use default settings or change the scanning preferences and file formats.
Fax a scanned document Use the Send Fax screen Use the touch screen to navigate through the options on the Send Fax screen. 64 1 Home button Touch this button to open the Home screen. 2 Send Fax button Touch this button to scan the document and send a fax to the provided fax numbers. 3 Error/warning button This button appears only when there is an error or warning in the status line area. Touch it to open a pop-up screen that will help you resolve the error or warning.
Send a fax ENWW 1. Place the document face up in the document feeder. 2. From the Home screen, touch the Fax button. 3. If prompted, type your user name and password. 4. Specify the fax numbers by using one or both of these methods: Use the Fax Number: field Type the fax number. Use a speed dial From the Send Fax screen, touch the code in the One Touch Speed Dials list. (Optional) Type additional fax numbers separated by semi-colons. 5.
Save to a network folder or USB storage device If the system administrator has made the feature available, the product can scan a file and save it to either a USB storage device or a network folder. Supported operating systems for folder destinations include Windows 2000, Windows XP, Windows Server 2003, and Windows Server 2008. 1. Place the document face up in the document feeder. 2. If you are saving to a USB storage device, insert it into the USB connector next to the control panel. 3.
Save to a SharePoint site If the system administrator has made the feature available, the product can scan a document and save the file to a SharePoint site. 1. Place the document face up in the document feeder. 2. On the Home screen, touch the Save to SharePoint button. 3. Select an existing SharePoint quick set. TIP: A SharePoint quick set is either accessible directly from the Home screen, or from the Quick Sets button on the Home screen, depending on how the save-to-SharePoint option was defined.
Send or save a document using Quick Sets If the system administrator has made the feature available, the product can scan a file using preset settings for fax numbers, e-mail recipients, network folders, or USB storage devices. Depending on how your administrator has configured Quick Sets, you can also touch the Quick Sets button on the Home screen to display a list of available Quick Sets. 68 1. Place the document face up in the document feeder. 2. From the Home screen, touch a Quick Sets button.
Scan to a workflow destination NOTE: This product feature is provided by the optional Digital Sending Software. If the system administrator has enabled the workflow functionality, you can scan a document and send it to a custom workflow destination. A workflow destination gives you the ability to send additional information, along with the scanned document, to a specified network or file transfer protocol (FTP) location. Prompts for specific information appear on the control‑panel display.
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7 Maintain the product This section presents information about how to maintain the product.
Order maintenance and scanning supplies You can purchase maintenance parts for your product. 1. See the HP product parts Web site at www.hp.com/buy/parts. 2. Select your language, and then click the arrow. Clean the touch screen Clean the touch screen whenever it is necessary to remove fingerprints or dust. Wipe the touch screen gently with a clean, water-dampened, lint-free cloth. CAUTION: Use water only. Solvents or cleaners can damage the touch screen.
3. Clean the scanning glass and scanning strip with a soft, lint-free cloth that has been sprayed with a mild glass cleaner. CAUTION: Use only glass cleaner to clean the scanning glass and scanning strip. Avoid cleaners that contain abrasives, acetone, benzene, and carbon tetrachloride, all of which can damage the scanning glass. Avoid isopropyl alcohol because it can leave streaks on the glass. Do not spray the glass cleaner directly on the scanning glass or scanning strip.
74 5. Close the scanning lid, and then raise the scan input tray until it is perpendicular to the product. 6. Press in on the ADF duplex background tabs to release the ADF duplex background (1), and then pull forward to remove the ADF duplex background from its housing (2).
7. Wipe the two scanning strips (one black, one white) on the ADF duplex background (1) and the strip inside the ADF duplex background enclosure (2) with a soft, lint-free cloth that has been moistened with warm water. 8. Dry the scanning strips with a dry, soft, lint-free cloth, and then slide the component into its housing until both tabs click into place. 9. Lower the scan input tray into place, and then reconnect the power supply to the product. 10. Press the Power button to turn on the product.
Clean the rollers Clean the rollers under the following conditions: ● You experience repeated document jams. ● The product does not pull pages into the paper path. ● The scanned images are elongated. ● You frequently scan any of the following types of documents: coated paper, chemically treated documents such as carbonless paper, documents with a large amount of calcium carbonate, documents written with pencils, documents on which the toner has not fused.
ENWW a. On the Home screen, touch the Device Maintenance button. b. Touch the Clean Rollers button. c. Scroll down through the online maintenance procedure and touch the Complete Maintenance Procedure button. d. Touch OK to record the maintenance activity and reset the counters to zero.
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8 Replace and install components This section presents information about how to replace and install product components. ● Replace the rollers ● Replace the separation pad ● Replace the front panel ● Replace the keyboard ● Replace the hard drive ● Install a Jetdirect card ● Install an accessory into the hardware integration pocket Animations which guide you through several maintenance tasks are available on the web. For the latest parts information and animations, see www.hp.
Replace the rollers Replace the rollers under the following conditions: ● When the message Document Feeder Kit Low displays in the status line on the Home screen (a warning button displays to the right of the status line). ● If you experience repeated document jams and cleaning the rollers did not help. TIP: An animation which guides you through removing and replacing the rollers is available on the web (see www.hp.com/support, and search on your product).
3. ENWW Slide your fingertip behind the tab on the roller assembly door, and then pull gently forward and down to open the door.
4. Holding the roller assembly door down and out of the way, grasp the roller assembly and slide it to the left to release it from the enclosure. CAUTION: NOTE: Do not touch the rollers with bare fingers, as oils from your fingers could impact performance. You might feel a slight resistance when sliding the roller assembly. CAUTION: Take care not to press down on the alignment tabs (1) or against the tab to the right of the roller assembly (2). 5. 82 Lift the roller assembly out and set it aside.
6. Holding the roller assembly door down and out of the way, insert the new roller assembly into the enclosure and slide it to the right until it is seated firmly. 7. Close the roller assembly door, pressing firmly against the door until you hear a click (the click indicates that the latch is seated correctly). NOTE: HP recommends that you replace the rollers and separation pad every 100,000 scans. Once the rollers are replaced, replace the separation pad and then log the maintenance activity.
Replace the separation pad The roller replacement kit includes a replacement separation pad. Always replace the separation pad when you replace the rollers. To order the roller replacement kit, see www.hp.com/buy/parts. TIP: An animation which guides you through removing and replacing the separation pad is available on the web (see www.hp.com/support, and search on your product). To replace the separation pad, follow these steps: 84 1.
4. Lift up on the separation pad component, release it from its housing, and set it aside. TIP: This is easier to do if you lower the input tray. CAUTION: Do not touch the pad itself with bare fingers, as oils from your fingers could impact performance. 5. ENWW Slide the rear edge of the new separation pad component into its housing, ensuring that the spring below the pad is not bent down.
6. Press down on the front portion of the separation pad component until you hear an audible click, indicating that the pad is seated firmly. TIP: Taking care not to touch the pad with bare fingers, press down on the pad and then release, ensuring that the pad springs back up. This indicates that the spring below the pad is positioned correctly. 86 7. Close the ADF hatch, reconnect the power supply to the product, and then turn on the product. 8. Update the product maintenance history. a.
c. Scroll down through the online maintenance procedure and touch the Complete Maintenance Procedure button. d. Touch OK to record the maintenance activity and reset the counters to zero. NOTE: HP recommends that you replace the rollers and separation pad every 100,000 scans.
Replace the front panel TIP: An animation which guides you through removing and replacing the front panel is available on the web (see www.hp.com/support, and search on your product). To replace the front panel, follow these steps: 88 1. Press the Power button to turn off the product, and then disconnect the power cable. 2. Raise the scan lid. 3. Locate the indents on the underside of the front panel, press in at the location shown, and then lift the front panel gently as it releases. 4.
ENWW 5. While still holding the front panel in an inverted position, disconnect the front panel cable and set the front panel aside. 6. Connect the new front panel to the front panel cable. 7. Gently feed the ribbon cable through the cable restraint (1) and connect the ribbon cable (2).
90 8. Invert the front panel so that it is touch screen side up, position the front panel to align with the bezel (1), and then press down on the front panel to seat it in place (2). 9. Close the scan lid, reconnect the power cable, and then turn on the product.
Replace the keyboard You can order keyboards in several languages as accessories. To replace the keyboard, follow these steps: 1. Press the Power button to turn off the product, and then disconnect the power cable. 2. Remove the keyboard. 3. a. Slide the four sliding tabs toward the front of the product to release the keyboard (1), and then gently lift the keyboard up and away from the keyboard frame (2). b.
b. 4. 92 Position the new keyboard over the keyboard frame so the fixed tabs on the keyboard align with the tab slots on the frame (1), gently push the keyboard against the keyboard frame (2), and then push the four sliding tabs in to secure the keyboard (3). Reconnect the power supply to the product, and then press the Power button to turn on the product.
Replace the hard drive HP recommends doing routine, scheduled backups as a best practice. Doing routine backups will minimize data loss in the event of a hard drive failure. To replace the hard drive, follow these steps. 1. Press the Power button to turn off the product (1), disconnect power from the product (2), and then disconnect the Ethernet cable (3). If used, remove the cable-style lock (sometimes called a “Kensington lock”). 2.
94 3. Gently lift the drive rail lever on the left leading edge of the hard drive (1), slide the drive forward (2), and then disconnect the cable from the hard drive. 4. Lift the hard drive out of the drawer assembly and set the hard drive aside. 5. Remove the black plastic rails from the drive you just removed, and then attach them to the new drive.
6. Slide the hard drive into the drive housing until it snaps into place (ensure that the pegs on the side of the drive rails fit into the slot on the drive housing), and then connect the drive cable to the drive. NOTE: Make sure to tuck the drive cable under the cable restraint. ENWW 7. Slide the rear panel drawer assembly into place (taking care that no cables are pinched), ensure that the drawer assembly is seated firmly against the chassis, and then tighten the thumbscrews. 8.
Install a Jetdirect card To install a Jetdirect card, follow these steps. 96 1. Press the Power button to turn off the product (1), disconnect power from the product (2), and then disconnect the Ethernet cable (3). 2. Loosen the two screws which secure the Jetdirect card cover plate to the back of the product (1), and then remove the cover plate (2) and set it aside. 3. Remove the replacement Jetdirect card from its packaging and insert the card into the card slot ledgeside up, as shown. a.
4. ENWW Connect the Ethernet cable to the formatter (1), reconnect power (2), and then press the Power button to turn on the product (3).
Install an accessory into the hardware integration pocket You can install a separately-purchaseable HP accessory (for example, a proximity reader, fingerprint reader, or magnetic-swipe reader) into the integrated hardware integration pocket (HIP). NOTE: This procedure describes installing a proximity card reader. Steps identified as if applicable might not apply to other HIP accessories. Always refer to the installation instructions that came with your accessory.
b. Connect the USB cable to the cable connector on the accessory (1), and then connect the grounding connector to the grounding strip on the accessory, if applicable (2). NOTE: The connectors shown are for a proximity card reader. The cable connector for your accessory might be slightly different, and might not include a ground connector.
c. 4. Align the pegs on the underside of the accessory with the connectors in the HIP, insert the accessory into the HIP, and then press down gently to snap the accessory into place. Connect the power cable, and then press the Power button to turn on the product.
9 Troubleshooting This section contains solutions for common problems with the product.
Error Description Multi-pick The product has detected a multiple-page feed error. Multi-pick sensor failed The product's multi-pick paper sensor has failed. Paper jam The product has detected a document feeder paper jam.
Basic troubleshooting tips Simple issues such as smudges on the scanning glass or loose cables can cause your product to produce fuzzy scans, operate in an unexpected manner, or fail to operate. Always check the following items when you encounter scanning problems. ● If scans are fuzzy, check to see if the scanning strip to the left of the scanning glass is dirty or smudged. If so, clean the scanning strip.
Installation problems Cable type Action Power supply cable The power supply is connected between the product and a power outlet. Ethernet cable ● Ensure that the power supply is securely connected to the product. ● Ensure that the power cable is securely connected between the power supply and a live electrical outlet or surge protector. ● If the power cable is connected to a surge protector, ensure that the surge protector is plugged into an outlet and turned on.
Check that the product has power The power cable is connected between the product and a power outlet. ● Ensure that the power cable is securely connected between the product and a live electrical outlet. ● If the power cable is connected to a surge protector, ensure that the surge protector is plugged into an outlet and turned on. ● Ensure that the product is receiving power. ◦ Check that the green LED on the power supply case is on.
The product has paused or shut down ● The product is displaying a “pause” message on the touch screen ● I received an e-mail indicating that the product has shut down The product is displaying a “pause” message on the touch screen The product has detected that the hard drive is overheating, and will shut itself down after displaying the “pause” message for 12 minutes.
Paper feeding problems ● Paper jamming, skewing, misfeeds, or multiple-page feeds ● Scanning fragile originals ● Paper does not feed from the product ● Originals are curling up in the document output tray ● The bottom of the scanned image is cut off ● The scanned images have streaks or scratches ● An item loaded in the document input tray jams repeatedly ● Clear jams from the paper path Paper jamming, skewing, misfeeds, or multiple-page feeds ● Check that all rollers are in place and that t
1. Ensure that the power supply is securely connected between the product and a live electrical outlet or surge protector. Check that the green LED on the power supply case is on to verify that the power supply is functional. 2. If the power supply is connected to a surge protector, ensure that the surge protector is plugged into an outlet and turned on. 3. Press the Power button to turn off the product, and then disconnect the power cable. 4. Wait 30 seconds. 5.
2. Remove the originals or any obstructions from the paper path. TIP: Use the green thumb wheel on the left side of the open hatch to manually advance originals through the paper path. 3. Remove the ADF duplex background, remove any debris, and then slide the component back into its housing until it clicks into place. 4. Close the ADF hatch until it snaps into place. 5. Reload the unscanned originals in the document feeder. 6. Resume scanning.
The product has stopped working correctly If the product stops scanning, follow these steps. After each step, start a scan to see if the product is working. If the problem persists, proceed with the next step. 1. A cable might be loose. Ensure that the Ethernet, power supply, and power cables are properly connected. 2. Ensure that the product is receiving power. 3. a. Check that the green LED on the power supply case is on. b.
Solve e-mail problems If you are unable to send e-mails by using the digital-send feature, you might need to reconfigure the SMTP gateway address or the LDAP gateway address. View a configuration page to find the current SMTP and LDAP gateway addresses. Use the following procedures to check if the SMTP and LDAP gateway addresses are valid. Validate the SMTP gateway address NOTE: This procedure is for Windows operating systems. 1. Open an MS-DOS command prompt: click Start, click Run, and then type cmd.
Solve network problems Check the following items to verify that the product is communicating with the network. Before beginning, view the information pages. If you still cannot connect to the network after checking these items, see www.hp.com/support. 1. Are your power and power supply cables connected properly, and is the product turned on? 2. Are your network cables connected properly? Make sure that the product is attached to the network using the appropriate port and cable.
Restore factory settings To restore factory settings, follow these steps:. 1. Touch the Administration button, touch the General Settings button, and then touch the Restore Factory Settings button. 2. Touch the buttons associated with the subsystems you wish to reset to factory defaults, and then touch the Reset button. Contact HP Support For support contact information, see www.hp.com/support.
114 Chapter 9 Troubleshooting ENWW
10 Specifications and warranty This section contains regulatory information and product specifications for your product.
Product specifications Name Description Scanner type Flatbed with automatic document feeder (ADF) Size Width: 570 mm (20.35 in), Depth: 434.6 mm (17.1 in), Height: 206.6 mm ( 8.14 in) Weight 19.1 kg (42.
NOTE: HP is committed to providing our customers with information about the chemical substances in our products as needed to comply with legal requirements such as REACH (Regulation EC No 1907/2006 of the European Parliament and the Council). A chemical information report for this product can be found at www.hp.com/go/reach. Certificate of Volatility This statement explains the volatility of customer data stored in memory and outlines how to erase secure data from the device.
Regulatory model number For regulatory identification purposes your product has been assigned a Regulatory Model Number. The Regulatory Model Number for your product is FCLSD-0901. This regulatory model number should not be confused with the marketing name (HP Scanjet Enterprise 8500 fn1) or product number (L2717A). Additional regulatory information about your product can be found on the regulatory_supplement.pdf file in the product documentation.
Environmental product stewardship program ● Protecting the environment ● Ozone production ● Power consumption ● Toner consumption ● Paper use ● Plastics ● HP LaserJet print supplies ● Paper ● Material restrictions ● Disposal of waste equipment by users (EU and India) ● Electronic hardware recycling ● Brazil hardware recycling information ● Chemical substances ● Product Power Data per European Union Commission Regulation 1275/2008 ● SEPA Ecolabel User Information (China) ● The
* Test method for the determination of emissions from hardcopy devices with respect to awarding the environmental label for office devices with printing function; RAL-UZ 171 – BAM July, 2012 ** Based on ozone concentration when printing 2 hours per day in a 32 cubic meter room with a ventilation rate of 0.
Paper This product is capable of using recycled paper and lightweight paper (EcoFFICIENT™) when the paper meets the guidelines outlined in the HP LaserJet Printer Family Print Media Guide. This product is suitable for the use of recycled paper and lightweight paper (EcoFFICIENT™) according to EN12281:2002. Material restrictions This HP product does not contain added mercury. If this HP product contains a battery, it may require special handling at end-of-life.
Brazil hardware recycling information Este produto eletrônico e seus componentes não devem ser descartados no lixo comum, pois embora estejam em conformidade com padrões mundiais de restrição a substâncias nocivas, podem conter, ainda que em quantidades mínimas, substâncias impactantes ao meio ambiente. Ao final da vida útil deste produto, o usuário deverá entregá-lo à HP. A não observância dessa orientação sujeitará o infrator às sanções previstas em lei.
● 典 型 能 耗 典 型 能 耗 是 正 常 运 行GB21521 测 试 方 法 中 指 定 的 时 间 后 的 耗 电 量 。此 数 据 表 示 为 每 周 千 瓦 时(kWh)。 标 签 上 所 示 的 能 耗 数 字 按 涵 盖 根 据CEL-37 选 择 的 登 记 装 置 中 所 有 配 置 的 代 表 性 配 置 测 定 而 得 。因 此 ，本 特 定 产 品 型 号 的 实 际 能 耗 可 能 与 标 签 上 所 示 的 数 据 不 同 。 有 关 规 格 的 详 细 信 息 ，请 参 阅GB21521 标 准 的 当 前 版 本 。 Restriction on Hazardous Substances statement (India) This product complies with the "India E-waste Rule 2011" and prohibits use of lead, mercury, hexavalent chromium, polybrominated biphenyls or polybrominated diphenyl ethers in
Material Safety Data Sheet (MSDS) Material Safety Data Sheets (MSDS) for supplies containing chemical substances (for example, toner) can be obtained by accessing the HP Web site at www.hp.com/go/msds. EPEAT Many HP products are designed to meet EPEAT. EPEAT is a comprehensive environmental rating that helps identify greener electronics equipment. For more information on EPEAT go to www.epeat.net. For information on HP's EPEAT registered products go to www.hp.
HP limited warranty statement HP PRODUCT DURATION OF LIMITED WARRANTY HP ScanJet Enterprise 8500 fn1 One-year limited warranty HP warrants to you, the end-user customer, that HP hardware and accessories will be free from defects in materials and workmanship after the date of purchase, for the period specified above. If HP receives notice of such defects during the warranty period, HP will, at its option, either repair or replace products which prove to be defective.
UK, Ireland, and Malta The HP Limited Warranty is a commercial guarantee voluntarily provided by HP. The name and address of the HP entity responsible for the performance of the HP Limited Warranty in your country/region is as follows: UK: HP Inc UK Limited, Cain Road, Amen Corner, Bracknell, Berkshire, RG12 1HN Ireland: Hewlett-Packard Ireland Limited, Liffey Park Technology Campus, Barnhall Road, Leixlip, Co.Kildare Malta: Hewlett-Packard Europe B.V.
judicial_redress/ecc-net/index_en.htm) besuchen. Verbraucher haben das Recht zu wählen, ob sie eine Leistung von HP gemäß der beschränkten HP Herstellergarantie in Anspruch nehmen oder ob sie sich gemäß der gesetzlichen zweijährigen Haftung für Sachmängel (Gewährleistung) sich an den jeweiligen Verkäufer wenden. Belgium, France, and Luxemburg La garantie limitée HP est une garantie commerciale fournie volontairement par HP.
Article 1641 du Code Civil : « Le vendeur est tenu de la garantie à raison des défauts cachés de la chose vendue qui la rendent impropre à l'usage auquel on la destine, ou qui diminuent tellement cet usage que l'acheteur ne l'aurait pas acquise, ou n'en aurait donné qu'un moindre prix, s'il les avait connus. » Article 1648 alinéa 1 du Code Civil: « L'action résultant des vices rédhibitoires doit être intentée par l'acquéreur dans un délai de deux ans à compter de la découverte du vice. » G.D.
Denmark Den begrænsede HP-garanti er en garanti, der ydes frivilligt af HP. Navn og adresse på det HP-selskab, der er ansvarligt for HP's begrænsede garanti i dit land, er som følger: Danmark: HP Inc Danmark ApS, Engholm Parkvej 8, 3450, Allerød Den begrænsede HP-garanti gælder i tillæg til eventuelle juridiske rettigheder, for en toårig garanti fra sælgeren af varer, der ikke er i overensstemmelse med salgsaftalen, men forskellige faktorer kan dog påvirke din ret til at opnå disse rettigheder.
As vantagens da Garantia Limitada HP aplicam-se cumulativamente com quaisquer direitos decorrentes da legislação aplicável à garantia de dois anos do vendedor, relativa a defeitos do produto e constante do contrato de venda. Existem, contudo, vários fatores que poderão afetar a sua elegibilidade para beneficiar de tais direitos. Os direitos legalmente atribuídos aos consumidores não são limitados ou afetados de forma alguma pela Garantia Limitada HP.
Výhody, poskytované omezenou zárukou HP, se uplatňuji jako doplňek k jakýmkoli právním nárokům na dvouletou záruku poskytnutou prodejcem v případě nesouladu zboží s kupní smlouvou. Váš nárok na uznání těchto práv však může záviset na mnohých faktorech. Omezená záruka HP žádným způsobem neomezuje ani neovlivňuje zákonná práva zákazníka. Další informace získáte kliknutím na následující odkaz: Zákonná záruka spotřebitele (www.hp.
Предимствата на Ограничената гаранция на HP се прилагат в допълнение към всички законови права за двугодишна гаранция от продавача при несъответствие на стоката с договора за продажба. Въпреки това, различни фактори могат да окажат влияние върху условията за получаване на тези права. Законовите права на потребителите не са ограничени или засегнати по никакъв начин от Ограничената гаранция на HP. За допълнителна информация, моля вижте Правната гаранция на потребителя (www.hp.
HP:n takuun edut ovat voimassa mahdollisten kuluttajansuojalakiin perustuvien oikeuksien lisäksi sen varalta, että tuote ei vastaa myyntisopimusta. Saat lisätietoja seuraavasta linkistä: Kuluttajansuoja (www.hp.com/go/ eu-legal) tai voit käydä Euroopan kuluttajakeskuksen sivustolla (http://ec.europa.eu/consumers/ solving_consumer_disputes/non-judicial_redress/ecc-net/index_en.htm). Kuluttajilla on oikeus vaatia virheen korjausta HP:n takuun ja kuluttajansuojan perusteella HP:lta tai myyjältä.
Lithuania HP ribotoji garantija yra HP savanoriškai teikiama komercinė garantija.
Index A address books, e‑mail adding addresses 61 auto-complete function 63 importing 40 LDAP support 21 recipient lists 61 recipient lists, creating 61 ADF capacity 2 clean duplex background 72 load paper 52 Administration menu, control panel 22 administrator password 32 Attention light locating 10 authentication and authorization 45 auto-shutdown 7 B batteries included 121 bins locating 4 blank page suppression 2 browser requirements Embedded Web Server 39 buttons, control panel locating 10 touch screen
Networking tab 40 options 39 Scan/Digital Send tab 40 Security tab 40 end-of-life disposal 121 environmental features 2 environmental specifications 116 environmental stewardship program 119 Error button, control panel touch screen 14 error messages control panel 12 Ethernet cards 2 EWS features 39 General tab 39 Information tab 39 Networking tab 40 options 39 Scan/Digital Send tab 40 Security tab 40 Explorer, versions supported Embedded Web Server 39 e‑mail about 61 address books 61 auto-complete function
not feeding 107 troubleshoot 107 memory 2 memory, hard drive 117 Menu button 10 menus, control panel Administration 22 mercury-free product 121 misfeeds troubleshoot 107 multiple-page feeds 107 N Netscape Navigator, versions supported Embedded Web Server 39 network settings, changing 32 settings, viewing 32 network folders configure 33 scan to 66 Networking tab, Embedded Web Server 40 networks configuring 17 connectivity features 2 default gateway 29 device discovery 19 disabling protocols 30 HP Web Jetadmi
sending documents 63 SMTP support 21 validating addresses 111 scanning to folder 66 scanning to workflow 69 Secure Disk Erase 44 Secure Storage Erase 44 security 42, 43 authentication and authorization 45 certificates 45 Embedded Web Server settings 40 encrypted hard disk 44 EWS 43 load certificate revocation list 45 load certificates 45 manage certificates 45 manage temporary job files 43 Secure Disk Erase 44 Secure Storage Erase 44 software access 42 security features 2 Security tab, Embedded Web Server 4
