HP Scanjet Enterprise 8500 fn1 - User Guide

Installation problems
Cable type Action
Power supply cable The power supply is connected between the product and a power outlet.
●
Ensure that the power supply is securely connected to the product.
●
Ensure that the power cable is securely connected between the power supply and a live electrical
outlet or surge protector.
● If the power cable is connected to a surge protector, ensure that the surge protector is plugged
into an outlet and turned on.
● Press the Power button to turn off the product, wait 30 seconds, and then press the Power button
again to turn on the product.
Ethernet cable Ensure that the Ethernet cable is securely connected between the product and a network router,
Ethernet jack, or Ethernet switch.
For additional Ethernet troubleshooting information, see
www.hp.com/support, select your country/
region, and then use the search tool to find Ethernet or network troubleshooting topics.
Initialization or hardware problems
●
Check the Ethernet connection
●
Check that the product has power
●
Reset the product
Check the Ethernet connection
1. Ensure that the Ethernet cable is firmly connected between the product and a router, Ethernet jack, or
Ethernet switch.
2. If the Ethernet cable is connected to a network router or Ethernet switch, try connecting it to a different
port on the router or switch.
3. Press the Power button to turn off the product, wait 30 seconds, and then press the Power button again
to turn on the product.
104 Chapter 9 Troubleshooting ENWW