HP Scanjet Enterprise 8500 fn1 - User Guide

Replace the keyboard .......................................................................................................................................... 91
Replace the hard drive ......................................................................................................................................... 93
Install a Jetdirect card ......................................................................................................................................... 96
Install an accessory into the hardware integration pocket ................................................................................ 98
9 Troubleshooting ........................................................................................................................................ 101
Scan errors ......................................................................................................................................................... 101
Basic troubleshooting tips ................................................................................................................................ 103
Installation problems ........................................................................................................................................ 104
Initialization or hardware problems ................................................................................................................. 104
Check the Ethernet connection ....................................................................................................... 104
Check that the product has power .................................................................................................. 105
Reset the product ............................................................................................................................ 105
The product has paused or shut down .............................................................................................................. 106
The product is displaying a “pause” message on the touch screen .............................................. 106
I received an e-mail indicating that the product has shut down ................................................... 106
Paper feeding problems .................................................................................................................................... 107
Paper jamming, skewing, misfeeds, or multiple-page feeds ........................................................ 107
Scanning fragile originals ............................................................................................................... 107
Paper does not feed from the product ........................................................................................... 107
Originals are curling up in the document output tray .................................................................... 108
The bottom of the scanned image is cut off .................................................................................. 108
The scanned images have streaks or scratches ............................................................................. 108
An item loaded in the document input tray jams repeatedly ........................................................ 108
Clear jams from the paper path ...................................................................................................... 108
The product has stopped working correctly ..................................................................................................... 110
Solve e-mail problems ...................................................................................................................................... 111
Validate the SMTP gateway address .............................................................................................. 111
Validate the LDAP gateway address ............................................................................................... 111
Solve network problems ................................................................................................................................... 112
Restore factory settings .................................................................................................................................... 113
Contact HP Support ........................................................................................................................................... 113
10 Specifications and warranty ..................................................................................................................... 115
Product specifications ....................................................................................................................................... 116
Document feeder specifications ....................................................................................................................... 116
Environmental specifications ............................................................................................................................ 116
Certificate of Volatility ...................................................................................................................................... 117
Volatile memory .............................................................................................................................. 117
Non-volatile memory ...................................................................................................................... 117
Hard disk drive memory .................................................................................................................. 117
vi ENWW