HP Scanjet Enterprise 7500 User Guide
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Table of contents 1 Scanner overview ........................................................................................................................................... 1 Scanner components ........................................................................................................................... 2 Scanner front panel ............................................................................................................. 2 USB and power connections .............................
Care and maintenance .................................................................................................................................. 20 HP Scanner Tools Utility Maintenance tab ......................................................................................... 21 Order maintenance and scanning supplies ........................................................................................
The scanned images have streaks or scratches ............................................................... 50 An item loaded in the scanner jams repeatedly ................................................................. 50 Clear jams from the scanner paper path ........................................................................... 51 6 Product accessibility and support .............................................................................................................. 52 LCD Reader ......
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1 Scanner overview This User Guide covers what you need to know about using your scanner.
Scanner components 1 Power button 2 Front panel 3 Automatic document feeder (ADF) 4 ADF output tray 5 ADF input tray 6 Document load/detect LED 7 Paper guides 8 Paper stops Scanner front panel Use the buttons on the scanner front panel to start a scan and to configure some scanner settings.
Icon Button name Description 1 Tools Opens the HP Scanner Tools Utility where you can perform the following tasks: ● Configure the list of profiles on the scanner front panel ● Create scan profiles that use third-party scanning software ● Change the scanner power management settings ● View information about scanner settings, status, and maintenance 2 Cancel Cancels a scan in progress. 3 LCD Displays available scan profiles and status and error messages.
CAUTION: Use care when tilting the unit and do not allow the automatic document feeder (ADF) cover to open accidentally. Scanner software The scanner comes with an assortment of scanning and document-management programs, including: ● HP Smart Document Scan Software ● HP Scanner Tools Utility HP Smart Document Scan Software HP Smart Document Scan Software guides you through the scanning process. To open the software, double-click the HP Smart Document Scan Software icon on the desktop.
HP Scanner Tools Utility Use the HP Scanner Tools Utility to configure the list of scan profiles on the scanner front panel, to create scan profiles that use third-party scanning software, to change the scanner's power management settings, and to find information about scanner settings, status, and maintenance. To open the utility, do one of the following: ● Double-click the HP Scanner Tools Utility icon on the desktop.
2 Use the scanner The following topics describe the HP Scanjet 7500 scanner as well as how to scan originals.
Load originals You can load originals into your scanner using one of the following methods: ● Use the automatic document feeder (ADF) ● Use the scanner glass Use the automatic document feeder (ADF) For helpful information on loading your documents properly, refer to the following topics. ● Document loading tips ● How to load documents Document loading tips ● The maximum capacity of the document feeder and output tray varies by paper size and weight.
Photos Overhead transparencies Papers that are stuck together Paper with wet substances such as glue or correction fluid ● Smooth out any folds or curls in your documents before placing them into the feeder. If the leading edge of a document is curled or folded, it may cause a paper jam. ● When loading paper that is smaller than 148 mm (5.8 in) in width, place the long edge of the page parallel to the paper guides.
2. Fan the stack of document pages to ensure that the pages do not stick together. Fan the edge that will be pointing into the feeder in one direction, and then fan that same edge in the opposite direction. 3. Align the edges of the documents by tapping the bottom of the stack against the table top. Rotate the stack 90 degrees and repeat. 4. Gently set the stack in the document feeder. Load the pages face up with the top of the pages pointing into the feeder.
NOTE: Not all the length of the scanner glass is in the active imaging area, so make sure to position your originals as indicated by the reference mark on the edge of the scanner glass. Place the original face down on the scanner glass, as indicated by the reference mark. For landscape pages, place the page face down with the top of the page pointing toward the back of the scanner.
Scan documents The following topics describe how to scan originals using the scanner and the scanner software. ● Tips on scanning ● Scan from the scanner buttons ● Scan from HP Smart Document Scan Software ● Scan from ISIS- or TWAIN-compliant scanning software Tips on scanning ● If the scanner LCD does not display any scan profiles, open the HP Scanner Tools Utility to load the profiles onto the scanner.
Scan from HP Smart Document Scan Software You can start a scan from the HP Smart Document Scan Software. 1. 2. Do one of the following: ● Double-click the HP Smart Document Scan Software icon on the computer desktop. ● Click Start, point to Programs or All Programs, point to HP, and then click HP Smart Document Scan Software. Select a profile, and then click Scan. TIP: A description of the selected profile is displayed below the list. 3.
3 Useful scanner features Experienced document management professionals might be interested in the following scan features. These features are available from any document TWAIN or ISIS application that allows you to modify the scan settings in its user interface.
Work with scan profiles Scan profiles provide a fast, efficient way to select the settings for frequently-performed scanning tasks. ● You can use the HP Smart Document Scan Software to set up and modify profiles. These profiles will populate the scanner LCD profile list. ● You can use the HP Scanner Tools Utility to create profiles associated with ISIS- or TWAINcompliant third-party applications. These profiles will populate the scanner LCD profile list.
Create scan profiles that use third-party scanning software If you have scanning software that you want to use with your scanner, you can create profiles that use your software. To create a third-party scan profile, follow these steps: 1. Turn on the scanner and start the HP Scanner Tools Utility. 2. Click the Profiles tab. 3. In the Other application profiles area, click Create. 4. Complete the fields in the Create/Edit Other Application dialog box.
Scan extra long documents By default, the HP Smart Document Scan Software accepts a stack of originals up to 216 mm x 356 mm (8.5 in x 14 in). You can choose to scan single pages up to 216 mm x 864 mm (8.5 in x 34 in). NOTE: If the scanner is set to scan long pages and a page jams, up to 864 mm (34 in) of document pages can be wrinkled as a result of the jam. Therefore, select scan profiles that specify long pages only when you are scanning pages longer than 356 mm (14 in).
Reduce file size with hardware compression The scanner supports multiple levels of JPEG compression to increase the rate of data transfer from the scanner to the scanning software on the computer. The scanner compresses the data during the scanning process. The scanning software can uncompress the data in order to create scanned images. JPEG compression works on grayscale and color scans. To enable JPEG compression in an HP Smart Document Scan Software profile, follow these steps: 1.
Filter out color from a document (color dropout) You can filter out a color channel (red, green, or blue) or up to three individual colors. For specific colors, the sensitivity setting controls how closely a scanned color must approximate the specified color. Removing colors from the scan might reduce the scan file size and improve optical character recognition (OCR) results. To select colors to eliminate from a scan in an HP Smart Document Scan Software profile, follow these steps: 1.
Automatically detect color You can use this feature to reduce the size of the scanned file by only saving pages that contain color as color scans, and saving all other pages as black and white. To automatically detect color in a scanned image, follow these steps: 1. Open the HP Smart Document Scan Software. 2. Select a scan profile, and then click Edit profile. 3. On the Scan tab of the Profile Settings dialog box, click Image Options, and then select Auto color detect from the Mode drop-down list.
4 Care and maintenance This section presents information about how to care for and maintain the scanner. For the latest maintenance information, see www.hp.com/support.
HP Scanner Tools Utility Maintenance tab The Maintenance tab of the HP Scanner Tools Utility displays the scanner usage, maintenance history, and settings. You can record scanner maintenance and change the setting for maintenance alerts. For detailed information, see the HP Scanner Tools Utility Help. To open the Help, press the Tools ( ) button on the scanner front panel, and then click Help in the dialog box. Order maintenance and scanning supplies You can purchase maintenance parts for your scanner. 1.
Clean the scanner glass, scanning strip, and automatic document feeder (ADF) duplex background The scanner glass, scanning strip, and ADF duplex background should be cleaned periodically or any time a scanned image has streaks. To clean these components, follow these steps: 1. Press the Power ( ) button to turn off the scanner, and then disconnect the USB cable and power supply from the scanner. 2. Open the scanner lid. 3.
5. Close the scanner lid, and then raise the scanner input tray until it is perpendicular to the scanner. 6. Press in on the ADF duplex background tabs to release the ADF duplex background, and then pull forward to remove the ADF duplex background from its housing. 7. Wipe the ADF duplex background with a soft, lint-free cloth that has been moistened with warm water. 8.
Clean the rollers Clean the rollers under the following conditions: ● The HP Scanner Tools Utility indicates that cleaning is needed. ● You experience repeated document jams. ● The scanner does not pull pages into the paper path. ● The scanned images are elongated.
4. Close the ADF hatch, and then reconnect the USB cable and power supply to the scanner. 5. Press the Power ( ) button to turn on the scanner, and then update the scanner maintenance history: a. Press the Tools ( ) button on the scanner front panel to open on the HP Scanner Tools Utility. b. In the Record Cleaning section of the Maintenance tab, click Record Cleaning. For more information, see the HP Scanner Tools Utility Help.
Replace the rollers Replace the rollers under the following conditions: ● When the Maintenance Recommended dialog box indicates they are due for maintenance. ● If you experience repeated document jams and cleaning the rollers did not help. TIP: The scanner software CD which came with your product includes an animation which guides you through removing and replacing the rollers. This animation is also available at www.hp.com/ support. The roller replacement kit includes a replacement separation pad.
3. Slide your fingertip behind the tab on the roller assembly door, and then pull gently forward and down to open the door. TIP: Lift the ADF input tray slightly to make it easier to reach the tab.
4. Holding the roller assembly door down and out of the way, grasp the roller assembly and slide it to the left to release it from the enclosure. CAUTION: Do not touch the rollers with bare fingers, as oils from your fingers could impact performance. NOTE: You might feel a slight resistance when sliding the roller assembly. CAUTION: Take care not to press down on the alignment tabs or against the tab to the right of the roller assembly. 5. 28 Lift the roller assembly out and set it aside.
6. Holding the roller assembly door down and out of the way, insert the new roller assembly into the enclosure and slide it to the right until it is seated firmly. 7. Close the roller assembly door, ensuring that the latch seats firmly. 8. Close the ADF hatch, reconnect the USB cable and power supply to the scanner, and then turn on the scanner. 9. Update the scanner maintenance history: a. Press the Tools ( ) button on the scanner front panel to open the HP Scanner Tools Utility. b.
Replace the separation pad The roller replacement kit includes a replacement separation pad. Always replace the separation pad when you replace the rollers. To order the roller replacement kit, see www.hp.com/buy/parts. TIP: The scanner software CD which came with your product includes an animation which guides you through removing and replacing the separation pad. This animation is also available at www.hp.com/support. To replace the separation pad, follow these steps: 1.
4. Lift up on the separation pad component, release it from its housing, and set it aside. CAUTION: Do not touch the pad itself with bare fingers, as oils from your fingers could impact performance. 5. Slide the rear edge of the new separation pad component into its housing, ensuring that the spring below the pad is not bent down.
6. Press down on the front portion of the separation pad component until you hear an audible click, indicating that the pad is seated firmly. TIP: Taking care not to touch the pad with bare fingers, press down on the pad and then release, ensuring that the pad springs back up. This indicates that the spring below the pad is positioned correctly. 7. 32 Close the ADF hatch, reconnect the USB cable and power supply to the scanner, and then turn on the scanner.
Replace the front panel TIP: The scanner software CD which came with your product includes an animation which guides you through removing and replacing the front panel. This animation is also available at www.hp.com/ support. To replace the front panel, follow these steps: 1. Press the Power ( ) button to turn off the scanner, and then disconnect the USB cable and power supply from the scanner. 2. Raise the scanner lid. 3. Loosen the front panel cover. 4. a.
34 5. Invert the front panel, hold it firmly with one hand, disconnect the 6–pin connector, and set the front panel aside. 6. Connect the new front panel, taking care to align the notches on the 6–pin connector with the 6– pin receptacle on the front panel. 7. Invert the front panel so that it is LCD side up, and position the front panel horizontally to the front panel bezel so the four tabs on the front panel align with the tab slots on the scanner.
8. Gently push the front panel against the bezel (ensuring that the entire front panel is aligned properly), rotate down, and then press down on the front panel to seat it in place. 9. Close the scanner lid, reconnect the USB and power cable, and then turn on the scanner.
5 Troubleshooting This section contains solutions for common problems with the scanner. ● Scanner errors ● Basic troubleshooting tips ● Scanner installation troubleshooting ● Scanner initialization or hardware problems ● Scanner operation problems ● Scanner buttons are not working correctly ● Scanner paper path problems For additional troubleshooting, see the Help for the HP scanning program that you are using.
Scanner errors For help responding to an error, see the appropriate topics below. Error Description USB Error 1. Check the USB connection between the scanner and the computer. 2. Use the Windows Device Manager tool to verify that the computer recognizes the scanner. ◦ Windows XP/XP, 64 bit: The Windows Device Manager tool is available on the Hardware tab of the Systems tool in the Control Panel.
Basic troubleshooting tips Simple issues such as smudges on the scanner glass or loose cables can cause your scanner to produce fuzzy scans, operate in an unexpected manner, or fail to operate. Always check the following items when you encounter scanning problems. ● If scans are fuzzy, check to see if the scanning strip to the left of the scanner glass is dirty or smudged. If so, clean the scanning strip.
Scanner installation troubleshooting ● Check the cables ● Uninstall and then reinstall the HP Scanjet utilities Check the cables Cable type Action Power cable The power cable is connected between the scanner and a power outlet. USB cable ● Ensure that the power cable is securely connected between the scanner and a live electrical outlet or surge protector. ● If the power cable is connected to a surge protector, ensure that the surge protector is plugged into an outlet and turned on.
40 4. Use the HP Scanning Software CD that came with the scanner to reinstall the HP Scanjet Drivers and Tools. 5. Reconnect the USB cable and power cable to the scanner, and then press the Power ( ) button to turn on the scanner.
Scanner initialization or hardware problems ● Check the USB connection ● Check that the scanner has power ● Reset the scanner ● The scanner has stopped working correctly Check the USB connection Check the physical connection to the scanner. ● Use the cable that was included with the scanner. Another USB cable might not be compatible with the scanner. ● Ensure that the USB cable is securely connected between the scanner and the computer.
Check that the scanner has power The power cable is connected between the scanner and a power outlet. ● Ensure that the power cable is securely connected between the scanner and a live electrical outlet. ● If the power cable is connected to a surge protector, ensure that the surge protector is plugged into an outlet and turned on. ● Ensure that the scanner is receiving power. ◦ Check that the green LED on the power supply case is on.
The scanner has stopped working correctly If the scanner stops scanning, follow these steps. After each step, start a scan to see if the scanner is working. If the problem persists, proceed with the next step. 1. A cable might be loose. Ensure that both the USB cable and power supply are properly connected. Use the cable that was included with the scanner. Another USB cable might not be compatible with the scanner. 2. Ensure that the scanner is receiving power. a.
Scanner operation problems ● Scanner will not turn on ● Scanner keeps turning off ● The LCD is having display issues or scanner buttons are not working as expected ● Scanner does not scan right away ● Scanner scans only one side of a two-sided page ● Scanned pages are missing at the scan destination ● Scanned image is fuzzy ● Scanned pages are out of order at the scan destination ● Optimize scanning and task speeds ● The scan is completely black or completely white ● Scanned images are
To change the defaults, complete these steps: 1. Press the Tools ( ) button to start the HP Scanner Tools Utility. 2. Click the Settings tab, and then select the appropriate Sleep Mode and Auto-Off settings. ● To specify the period of inactivity after which the scanner goes into Sleep Mode, select 15 minutes or Never from the Sleep: Put the scanner to sleep after: drop-down list.
Use the Kofax Virtual ReScan Software which shipped with your scanner to process the scanned data. Such software cleans up the image and compresses the data. Check for any obstructions in the scanner paper path and make sure the paper width guides are positioned appropriately. Try another scan. Clean the scanning strip to the left of the scanner glass. Check the JPEG compression setting. If scanner compression is high, scanned data might be lost by the compression.
Scanned images are not straight Verify that the document feeder guides are centered on the scanner and set to an appropriate width for the original being scanned. Make sure the paper guides touch the edges of the original. Vertical white stripes appear on the printed page The destination printer might be out of toner or ink. Scan a different original to the same printer to see if the issue lies with the printer. If the second scan has the same problem, try scanning to a different printer.
Scanner buttons are not working correctly After each step, press a button to see if it is working correctly. If the problem persists, proceed with the next step. 1. A cable might be loose. Ensure that the USB cable and the power supply are securely connected. 2. The HP Scanner Tools Utility might have been used to disable the buttons. If so, use the HP Scanner Tools Utility to re-enable the buttons. 3. Turn off the scanner, wait 30 seconds, and then turn the scanner back on. 4. Restart your computer.
Scanner paper path problems ● Paper jamming, skewing, misfeeds, or multiple-page feeds ● Scanning fragile originals ● Paper does not feed from the scanner ● Originals are curling up in the scanner output tray.
3. Disconnect the power supply from the scanner and turn off the computer. After 30 seconds, reconnect the power supply to the scanner and then turn on the computer, in that order. 4. Try to rescan. Originals are curling up in the scanner output tray. Under dry conditions, lightweight originals such as those printed on carbonless copy paper may curl in the output tray. To minimize curl, flatten curled edges on the originals before placing them in the document feeder.
Clear jams from the scanner paper path To clear a paper jam: 1. Open the automatic document feeder (ADF) hatch. 2. Remove the originals or any obstructions from the paper path. TIP: Use the green thumb wheel on the left side of the open hatch to manually advance originals through the paper path. 3. Remove the ADF duplex background, remove any debris, and then slide the component back into its housing until it clicks into place. 4. Close the ADF hatch until it snaps into place. 5.
6 Product accessibility and support Accessibility options on this scanner include an LCD Reader and the ability to enable and disable scanner buttons. ● LCD Reader ● Control of the scanner buttons LCD Reader The LCD Reader is software that outputs the status of the LCD on the scanner front panel to the computer monitor as the LCD changes. The LCD Reader enables accessibility software tools to express what is being shown on the scanner front panel. To use the LCD Reader, follow these steps: 1.
7 Specifications and warranty This section contains regulatory information and product specifications for your scanner.
Scanner specifications Name Description Scanner type Flatbed with automatic document feeder (ADF) Size Width: 570 mm (20.35 in), Depth: 434.6 mm (17.1 in), Height: 206.6 mm ( 8.14 in) Weight 10.6 kg (23.37 lbs) Scanning element Charge-coupled device (CCD) Interface USB 2.0 high speed (compatible with USB 1.
Environmental specifications Name Description Temperature Operating the scanner: 10° to 35° C (50° to 95° F) Storage: -40° to 65° C (-40° to 149° F) Relative humidity Operating the scanner: 10% to 80% noncondensing 10° to 35° C (50° to 95° F) Storage: up to 90% at 0° to 65° C (32° to 149° F) NOTE: In the presence of high electromagnetic fields, it is possible the output from the HP scanner may be slightly distorted.
Disposal of Waste Equipment by Users in Private Households in the European Union This symbol on the product or on its packaging indicates that this product must not be disposed of with your other household waste. Instead, it is your responsibility to dispose of your waste equipment by handing it over to a designated collection point for the recycling of waste electrical and electronic equipment.
Hewlett-Packard limited warranty statement HP Scanjet Enterprise 7500 scanner Model Asia/Pacific Americas Europe/Middle East/Africa 7500 1 year 1 year 1 year 1. HP warrants to you, the end-user customer, that HP hardware, accessories, and supplies will be free from defects in materials and workmanship after the date of purchase, for the period specified above.
TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU.
Index A accessibility 52 ADF clean duplex background 22 load paper 7 applications scan from 12 Auto color detect 19 automatically crop scanned image 18 B Back button 3 black scans troubleshoot 46 blurry images 45 buttons power 2 scanner front panel 2 C cables troubleshoot 39 Cancel button 3 clean ADF 22 rollers 24 scanner glass 22 scanning strip 22 Color dropout 18 colored stripes troubleshoot 47 crooked images 47 crop scanned image 18 cut-off images troubleshoot 50 D disable scanner buttons 52 display p
order roller replacement kit supplies 21 26 P pages missing, troubleshoot 45 pages out of order 46 paper jams 50 misfeeds 49 not feeding 49 troubleshoot 49 paper-path feeding problems 49 parts order 26 power management 5, 44 power supply troubleshoot cable 39 problems with LCD 45 product support 52 profiles import and export 15 programs scan from 12 R reduce file size 17 replace front panel 33 rollers 26 separation pad 30 reset scanner 42 rollers clean 24 replace 26 S scan feeding problems 49 files too la
