HP ScanJet Pro 3500 f1 Flatbed Scanner User Guide www.hp.
HP ScanJet Pro 3500 f1 Flatbed Scanner User Guide
Copyright and license Trademark credits © 2015 Copyright HP Development Company, L.P. ENERGY STAR® and the ENERGY STAR® mark are registered U.S. marks. Reproduction, adaptation or translation without prior written permission is prohibited, except as allowed under the copyright laws. Microsoft®, Windows®, Windows® XP, and Windows Vista® are U.S. registered trademarks of Microsoft Corporation. The information contained herein is subject to change without notice.
Table of contents 1 Product overview .......................................................................................................................................... 1 Product views ......................................................................................................................................................... 2 Front view ............................................................................................................................................
Load same-sized documents .......................................................................................... 15 Load documents on the scanner glass ............................................................................................. 17 Start a scan from the hardware ........................................................................................................................... 18 Scan from the front panel buttons ...................................................................
Replace parts ....................................................................................................................................................... 31 Replace the separation rollers and cover ......................................................................................... 31 Replace the pick up roller module ..................................................................................................... 33 Order maintenance and scanning supplies ..............................
Additional troubleshooting ................................................................................................................................. 49 Index .............................................................................................................................................................
1 Product overview This User Guide covers important information about the HP ScanJet Pro 3500 f1 flatbed scanner. ● Product views ● Product specifications ● Product hardware setup and software installation ● Product features ● Scanner software (Windows) ● Scanner software (OS X) ● Sleep Mode and auto-off settings For more information, go to www.hp.com/support/. Click Troubleshooting. Enter the scanner name (HP ScanJet Pro 3500 f1 flatbed scanner), and then click Search.
Product views This section describes the physical components of the HP ScanJet Pro 3500. Front view 1 2 3 5 4 1. Paper guides 2. Document input tray 3: Output stopper 4. Document output tray 5. Control panel Back view 1 2 1. USB port 2 Chapter 1 Product overview 2.
Serial and product numbers The serial and product numbers are located on the bottom of the scanner.
Control panel Use the buttons on the control panel to start or cancel a scan, and to power the unit on and off.
Product specifications Technical specifications Automatic document feeder specifications: Name Description Input tray capacity 50 sheets of 75g/m2 (20 lb) Minimum paper size 148 x 51 mm (5.8 x 2 in) Maximum paper size 3100 x 216 mm (122 x 8.5 in) Minimum paper weight 45 g/m2 (12 lb) Maximum paper weight 120 g/m2 (32 lb) Minimum paper guiding space 51 mm (2 in) Supported operating systems Supported operating systems Windows 7 Windows 8 Windows 8.1 Windows 10 OS X El Capitan 10.
Power Sleep mode Off AC110V 1.28 W 0.055 W AC230V 1.29 W 0.073 W Operating environment range This product is intended to be supplied by a Listed Power Unit, marked with LPS or Limited Power Source. The power supply is rated 100–240V~, and has a DC output of 32 Vdc, 1.56 A, 50 W.
Product hardware setup and software installation Hardware setup For basic setup instructions, see the Installation Guide that came with the scanner. For additional instructions, go to HP support on the Web. Go to www.hp.com/support for HP's all-inclusive help for the scanner.
Product features Product Features Resolution 1200 pixels per inch (ppi) for Flatbed scanning ● 600 pixels per inch (ppi) for Automatic Document Feeder scanning Memory 512 MB Environmental features ● By default, device enters Sleep Mode after 15 minutes of inactivity ● High content of recyclable components and materials ● ENERGY STAR® qualified ● Document feeder: Holds up to 50 sheets of 75 g/m2 (20 lb) paper ● Two-sided scanning: Two-sided documents scan in a single pass ● HP EveryPage Ult
Scanner software (Windows) The HP ScanJet Pro 3500 comes with a variety of Windows scanning software and drivers, including HP Scan, ReadIris, CardIris, and PaperPort. HP Scan software Create, manage, edit, and use scan shortcuts by using HP Scan software. HP Scanner Tools Utility Use the HP Scanner Tools Utility to change the scanner's power management settings, and to find information about scanner settings, status, and maintenance.
Scanner software (OS X) This scanner is compliant with Apple AirPrint-Scan functionality. Without installing any additional software, you can scan using Apple's Image Capture scanning application. To take advantage of all features of your scanner, HP recommends installing the HP Easy Scan solution. HP Easy Scan includes the following: ● HP Easy Scan–scan documents and photos, and manage scan shortcuts. ● HP Utility–manage scanner settings.
2 Use the scanner The following topics describe how to load and scan originals. Load originals The following topics describe how to load originals into the document feeder and on the scanner glass. Document loading tips ● The maximum capacity of the document feeder is 50 sheets of 75 g/m2 (20 lb) paper. When using heavier paper, the maximum capacity is decreased. TIP: Use the lines on the input tray paper guides to help avoid exceeding the document feeder capacity.
12 Photos Overhead transparencies Papers that are stuck together Paper where the toner has not fully dried, or with wet substances such as glue or correction fluid ● Smooth out any folds or curls in the documents before placing them into the feeder. If the leading edge of a document is curled or folded, it may cause a paper jam. ● To scan fragile documents (such as photos or documents on wrinkled or very lightweight paper), place the document on the flatbed scanner glass.
Supported paper types Supported paper sizes for the automatic document feeder: Name Description Minimum paper size 148 x 51 mm (5.8 x 2 in) Maximum paper size 3100 x 216 mm (122 x 8.5 in) Supported paper sizes for the flatbed scanner: Name Description Maximum paper size 297 x 215.9 mm (11.7 x 8.5 in) Size and dimensions Flatbed scanner Automatic document feeder U.S.-Letter: 215.9 mm x 279.4 mm (8.5 inches x 11 inches) U.S.-Legal: 215.9 mm x 355.6 mm (8.5 inches x 14 inches) U.S.-Executive: 184.
Load paper in the Automatic Document Feeder (ADF) input tray ● Introduction ● Required guidelines before loading documents ● Method to load documents ● Load same-sized documents Introduction This document provides instructions on how to load same-sized and mixed-sized documents into the Automatic Document Feeder (ADF) input tray of an HP Scanjet flatbed scanner. ● Documents with the same paper size and width are same-sized documents.
● Slide the paper guides to fit the width of the document. If there is any gap between the paper guides and the edges of the documents, the scanned image might be skewed. NOTE: When loading small documents like checks, place the longest edge parallel to the paper width guides.
2. Load the pages with the face up and the top edge of the pages into the ADF input tray. NOTE: Do not tap the edge of the document stack or drop the paper stack into the ADF input tray. Figure 2-3 Load same-sized pages in the ADF input tray 3. Adjust the paper guides to the width of the document. NOTE: Make sure not to push the paper guides so tightly as they bend the documents. The documents are now ready to be scanned.
Load documents on the scanner glass ENWW 1. Open scanner lid. 2. Load the document on the scanner glass face down according to the indicators on the product. 3. Close the scanner lid. The document is now ready to scan.
Start a scan from the hardware Scan from the front panel buttons To scan using the front panel buttons, follow these steps: 1. Load the originals. 2. Use 3. Press either the Scan Simplex ( ) button for one-sided scans or the Scan Duplex ( ) button for twosided scans. and to select the scan shortcut you want. NOTE: If there is paper loaded in one source but not the other, the scanner will only scan from that source.
View scan shortcuts To view existing scan shortcuts, open HP Scan. Existing scan shortcuts will display in a list to the left. Create scan shortcuts To create a scan shortcut, follow these steps: 1. Open the HP Scan Software. 2. Click Create New Scan Shortcut. 3. Enter a name for the new shortcut. 4. Choose to create the new shortcut from current settings, or a pre-existing shortcut. 5. Click Create. 6. Modify the settings for the new scan shortcut. Click More for more settings. 7.
Scan to a PDF (Windows) 1. Load the document into the document feeder or place on flatbed scanner glass. 2. Open HP Scan Software. 3. Select Save as PDF or Email as PDF, and then click Scan. -orChoose any other scan shortcut and select PDF from the File Type drop down list, and then click Scan. Scan text for editing (OCR) (Windows) The scanner uses optical character recognition (OCR) to convert text on a page to text that can be edited on a computer. The OCR software comes with the scanner.
Scan long or extra-long documents (Windows) By default, the scanner automatically detects page size using the Auto Detect Size selection in the page size drop-down list. For long or extra-long documents, select Long (8.5 x 34 inches) or Extra Long (8.5 x 122 inches) from the page size drop-down list in the scan shortcut settings. NOTE: Only one page at a time can be scanned when using a long or extra-long page setting.
To automatically detect color in a scanned image, follow these steps: 1. Open the HP Scan Software. 2. Select a scan shortcut. 3. Click on the Color Mode drop down box, and then select Auto Detect Color. 4. To adjust the Auto Detect Color sensitivity and output mode settings, click More, select Image, and then click the Auto Detect Color drop down box. NOTE: For information about the automatic color detection settings, see the online help for the scanning software that you are using.
Use the scanning software (OS X) The following topics describe how to scan using the Apple Image Capture application. You may also use HP Easy Scan to accomplish these tasks. Scan documents (OS X) 1. Place the document on the scanner glass or in the document feeder. 2. In the Applications folder, double-click the HP Easy Scan icon. 3. Confirm that this Scanjet XXX is the selected scanner. 4. Select a scan shortcut that reflects what you want to scan. 5. Click the Scan button. 6.
Scanning tips Optimize scanning and task speeds Several settings influence the total time for a scanning job. To optimize scanning performance, consider the following information. ● To optimize performance, make sure the computer meets the recommended system requirements. To view minimum and recommended system requirements, see www.hp.com, and then search for the scanner model plus the word specifications.
3 Care and maintenance This section presents information about how to care for and maintain the scanner. For the latest maintenance information, see www.hp.com/support.
HP Scanner Tools Utility Maintenance tab (Windows) The Maintenance tab of the HP Scanner Tools Utility displays the scanner usage, maintenance history, and settings. The HP Scanner Tools Utility provides the ability to record scanner maintenance and change the setting for maintenance alerts. For detailed information, see the HP Scanner Tools Utility Help. HP Utility (OS X) The Maintenance tab in HP Utility displays the scanner usage, maintenance history, and notifies the user when maintenance is due.
Clean the product Occasional cleaning of the scanner helps ensure high-quality scans. The amount of care necessary depends on several factors, including the amount of use and the environment. Perform routine cleaning as necessary. Clean the scanner glass ● Introduction ● Required items for cleaning ● Clean the scanner glass Introduction Clean the scanner glass periodically, including any time dust or debris is present.
2. Use a clean, lint-free cloth moistened with water or spray the glass cleaner on a clean, lint-free cloth, and then thoroughly clean the flatbed scanner glass. CAUTION: damage. 3. Do not spray the glass cleaner directly on the scanner glass as this might cause permanent Dry the scanner glass with a dry, soft, lint-free cloth. NOTE: Make sure to dry the scanner glass completely. 4. Turn on the scanner. The scanner is now ready to use.
3. Clean the scanning strips with a soft, lint-free cloth that has been sprayed with a mild glass cleaner. CAUTION: Use only glass cleaner to clean the scanning strips. Avoid cleaners that contain abrasives, acetone, benzene, and carbon tetrachloride, all of which can damage the scanning strips. Avoid isopropyl alcohol because it can leave streaks on the scanning strips. Do not spray the glass cleaner directly on the scanning strips. 4. Dry the scanning strips with a dry, soft, lint-free cloth.
3. Place the unfolded cloth into the document input tray. 4. Open the HP Scanner Tools Utility, and then click the Maintenance tab. 5. Under Clean Paper Path, click Clean to feed the cloth through the scanner. CAUTION: 30 Wait at least two minutes for the components to dry before proceeding to the next step. 6. Place up to five pages of printed paper in the scanner. Scan and view the results. 7.
Replace parts Replacing parts when necessary helps ensure high-quality scans. Parts may need to be replaced when indicated by the Scanner Tools Utility, or if the scanner is not working correctly. The HP ScanJet Pro 3500 f1 ADF Roller Replacement Kit includes the following replacement parts: ● Roller cover ● Separation rollers ● Pickup roller module The replacement kit also includes detailed instructions for replacing each of these parts.
32 2. Open the document feeder hatch. 3. Squeeze the tabs on the sides of the roller cover, and then lift it up the roller cover to remove.
4. Remove and replace the rollers as described in the instructions included with the replacement kit. 5. Replace the roller cover, and then continue with replacing the pick up roller module. Replace the pick up roller module 1. ENWW Squeeze the tabs on the sides of the roller cover, and then lower roller cover.
2. Remove the roller shaft from the holder, and then remove the roller module. 3. Replace the pickup roller module as described in the instructions included with the replacement kit. 4. Close document feeder hatch. Reconnect the USB cable and power supply to the scanner. 5. Press the Power button to turn on the scanner. 6. Windows: Update the scanner maintenance history. ● Open the HP Scanner Tool Utility.
4 Solve problems This section contains solutions for common problems with the scanner. For additional troubleshooting, see the Help for the HP scanning program being used.
Basic troubleshooting tips Simple issues such as smudges on the scanning strips or loose cables can cause the scanner to produce fuzzy scans, operate in an unexpected manner, or fail to operate. Always check the following items when encountering scanning problems. ● If scanning a document that will be analyzed using Optical Character Recognition (OCR), make sure that the original document is clear enough to be analyzed.
Test the scanner Follow this procedure to test the scanner: ENWW 1. Ensure that the power supply is securely connected between the scanner and a live electrical outlet or surge protector. Check that the green LED on the power supply case is on to verify that the power supply is functional. 2. If the power supply is connected to a surge protector, ensure that the surge protector is plugged into an outlet and turned on. 3.
Reset the scanner The scanner may need to be reset under the following conditions: ● If an error message similar to Scanner initialization failed displays when trying to use the scanner. ● If a Scanner not found error message displays when trying to use the scanner and turning the power off for 30 seconds, and then back on, did not resolve the error. To reset the scanner, follow these steps: 38 1. Close the HP Scan Software and HP Scanner Tools Utility, if they are open. 2.
Scanner installation troubleshooting ● Check the cables ● Uninstall and then reinstall the HP ScanJet drivers and tools (Windows) Check the cables Cable type Action Power cable The power cable is connected between the scanner and a power outlet. USB cable ● Ensure that the power cable is securely connected between the scanner and a live electrical outlet or surge protector.
Power issues Check that the scanner has power The power cable is connected between the scanner and a power outlet. ● Ensure that the power cable is securely connected between the scanner and a live electrical outlet. ● If the power cable is connected to a surge protector, ensure that the surge protector is plugged into an outlet and turned on. ● Ensure that the scanner is receiving power. ◦ Check that the green LED on the power supply case is on.
● To specify the period of inactivity after which the scanner goes into Sleep Mode, select 15 minutes or 59 minutes from the Sleep: Put the scanner to sleep after: drop-down list. ● To specify the period of inactivity after which the scanner automatically turns off, select the appropriate value (1 hour, 2 hours, 4 hours, or Never) from the Auto-Off: Turn off the scanner after: drop-down list. OS X: Use HP Utility to change these defaults.
Paper jams ● Clear jams from the scanner paper path ● An item loaded in the scanner jams repeatedly Clear jams from the scanner paper path To clear a paper jam, complete these steps: 42 1. Remove any pages from the document feeder. 2. Pull up the document feeder hatch to open. 3. Remove the originals or any obstructions from the paper path. 4. Remove any visible debris (for example, paper, staples, or clips) from the paper path. 5.
7. Close the document feeder hatch. 8. Reload all originals in the document feeder and scan again. An item loaded in the scanner jams repeatedly ENWW ● The item might not meet the guidelines for acceptable originals. ● The item might have something on it, such as staples or self-adhesive notes on the original that must be removed. ● Make sure the paper guides touch the edges of the original.
Paper feed issues Paper jamming, skewing, misfeeds, or multiple-page feeds ● Scanning damp or wet pages can cause paper jams. Make sure that the pages being fed are completely dry (toner is dry, there are no wet substances such as glue or correction fluid). ● Check that all rollers are in place and that the roller door and document feeder hatch are closed.
Image quality problems Scanned images are not straight ● Verify that the document feeder guides are centered on the scanner and set to an appropriate width for the original being scanned. Make sure the paper guides touch the edges of the original. ● Windows: Use the Auto-Straighten feature to straighten content that is skewed relative to the page dimensions in the source document. Use the Auto Detect Size feature to deskew page images that might have become skewed during the scanning process.
Scanner operation problems ● Connection issues ● Buttons are not working properly ● The LCD is having display issues or scanner buttons are not working as expected ● Scanning performance issues Connection issues Check the USB connection Check the physical connection to the scanner. ● Use the cable that was included with the scanner. Another USB cable might not be compatible with the scanner. ● Ensure that the USB cable is securely connected between the scanner and the computer.
1. A cable might be loose. Ensure that the USB cable and the power supply are securely connected. 2. Turn off the scanner, wait 30 seconds, and then turn the scanner back on. 3. Restart the computer. 4. If the problem still persists, there may be a problem with the control panel. Contact HP Support at www.hp.com/support. The LCD is having display issues or scanner buttons are not working as expected The following symptoms indicate a problem with the scanner front panel.
◦ 200 dpi is sufficient for storing documents as images. ◦ For most fonts, 300 dpi is sufficient for using optical character recognition (OCR) to create editable text. ◦ For Asian fonts and small fonts, 400 dpi is the recommended resolution. Scanning at a higher resolution than necessary creates a larger file with no additional benefit. 48 ● Color scans create larger files than do black and white scans.
Additional troubleshooting Get telephone support for your country/region Have the product name, serial number, date of purchase, and problem description ready. ENWW Country/region phone numbers are on the flyer that was in the box with your product or at www.hp.com/support/ Get 24-hour Internet support, and download software utilities, drivers, and electronic information www.hp.com/support/ Order additional HP service or maintenance agreements www.hp.
50 Chapter 4 Solve problems ENWW
Index A Auto color detect 21 automatically detect page size 21 B black scans troubleshoot 45 blurry images 45 buttons scanner control panel 4 C cables troubleshoot 39 capacity, document feeder clean paper path 29 cleaning cloth 29 cloud, scan to 20 control panel locating 2 crooked images 45 customer support online 49 cut-off images troubleshoot 45 D detect multi-feeds 21 detect page size 21 display problems 47 document feeder capacity 8 load documents 17 tips on loading 11 drivers paper types 13 ENWW 8
paper guides, locating 2 paper path clean 29 feeding problems 42 parts order 31, 33 power button, locating 2 power management 40 power supply troubleshoot cable 39 problems with LCD 47 product auto-off 10 Sleep Mode 10 product info 1 R replace roller 31 replace roller and separation pad 33 reset scanner 38 roller replace 31, 33 S scan feeding problems 42 files too large 47 fragile items 24 from HP Scan Extended 19 originals 17 scan shortcuts 18 scan to cloud 20 scanner control panel 4 reset 38 scanner softw
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