Manual
Table Of Contents
- Product overview
- Use the scanner
- Load originals
- Start a scan from the hardware
- Use the scanning software (Windows)
- Work with scan shortcuts
- Scan by using the HP Scan software (Windows)
- Scan to a picture (Windows)
- Scan to a PDF (Windows)
- Scan text for editing (OCR) (Windows)
- Scan to Email (Windows)
- Send to cloud (Windows)
- Scan long or extra-long documents (Windows)
- Detect multi-feeds
- Everyday Scan
- Automatically detect page size (Windows)
- Automatically detect color (Windows)
- Scan using text-enhanced black and white mode (Windows)
- Automatically straighten scanned images (Windows)
- Use the scanning software (OS X)
- Scanning tips
- Care and maintenance
- Solve problems
- Basic troubleshooting tips
- Test the scanner
- Reset the scanner
- Scanner installation troubleshooting
- Power issues
- Paper jams
- Paper feed issues
- Image quality problems
- Scanner operation problems
- Additional troubleshooting
- Index
Scanner installation troubleshooting
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Check the cables
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Uninstall and then reinstall the HP ScanJet drivers and tools (Windows)
Check the cables
Cable type Action
Power cable The power cable is connected between the scanner and a power outlet.
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Ensure that the power cable is securely connected between the scanner and a live electrical
outlet or surge protector.
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If the power cable is connected to a surge protector, ensure that the surge protector is plugged
into an outlet and turned on.
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Press the Power button to turn o the scanner, and then turn o the computer. After 30
seconds, turn on the scanner and then turn on the computer, in that order.
USB cable The USB cable is connected between the scanner and the computer.
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Use the cable that was included with the scanner. Another USB cable might not be compatible
with the scanner.
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Ensure that the USB cable is securely connected between the scanner and the computer.
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If the USB cable is connected to a USB port on the front of the computer, move it to a USB port
on the back of the computer.
For additional USB troubleshooting information, see www.hp.com/support, select your country/
region, and then use the search tool to nd USB troubleshooting topics.
Uninstall and then reinstall the HP ScanJet drivers and tools (Windows)
If checking the scanner cable connections did not solve the problem, the problem might have occurred
because of an incomplete installation. Try uninstalling and then reinstalling the HP ScanJet drivers and tools.
1. Press the Power button to turn o the scanner, and then disconnect the USB cable and power cable from
the scanner.
2. On the computer, open Control Panel and use the Add/Remove tool (in Windows 7, Windows 8, Windows
8.1, and Windows 10 use the Programs and Features tool) to uninstall the following applications:
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HP ScanJet Pro 3500 f1 atbed scanner
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HP Scan
3. Restart the computer.
4. Reinstall the HP ScanJet Drivers and Tools.
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Turn o the scanner, wait 30 seconds, and then turn on the scanner. The required software and
drivers should install automatically.
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If the drivers and tools do not install automatically, install them from the HP scanning software CD.
5. Reconnect the USB cable and power cable to the scanner, and then press the Power button to turn on
the scanner.
ENWW Scanner installation troubleshooting 39