Manual
Table Of Contents
- Product overview
- Use the scanner
- Load originals
- Start a scan from the hardware
- Use the scanning software (Windows)
- Work with scan shortcuts
- Scan by using the HP Scan software (Windows)
- Scan to a picture (Windows)
- Scan to a PDF (Windows)
- Scan text for editing (OCR) (Windows)
- Scan to Email (Windows)
- Send to cloud (Windows)
- Scan long or extra-long documents (Windows)
- Detect multi-feeds
- Everyday Scan
- Automatically detect page size (Windows)
- Automatically detect color (Windows)
- Scan using text-enhanced black and white mode (Windows)
- Automatically straighten scanned images (Windows)
- Use the scanning software (OS X)
- Scanning tips
- Care and maintenance
- Solve problems
- Basic troubleshooting tips
- Test the scanner
- Reset the scanner
- Scanner installation troubleshooting
- Power issues
- Paper jams
- Paper feed issues
- Image quality problems
- Scanner operation problems
- Additional troubleshooting
- Index
1. A cable might be loose. Ensure that the USB cable and the power supply are securely connected.
2. Turn o the scanner, wait 30 seconds, and then turn the scanner back on.
3. Restart the computer.
4. If the problem still persists, there may be a problem with the control panel. Contact HP Support at
www.hp.com/support.
The LCD is having display issues or scanner buttons are not working as expected
The following symptoms indicate a problem with the scanner front panel.
●
LCD issues: The display is blank, or part of the display content is missing.
●
Button issues: Buttons are unresponsive, or the wrong action occurs when you press a button (for
example, you get a single-sided scan when you press the Scan Duplex ( ) button.
●
LED issues: LEDs are not working, or are staying in the wrong state.
If the scanner exhibits any of these problems, contact HP support at www.hp.com/support.
Scanning performance issues
Scanner does not scan right away
Make sure the document feeder hatch is closed, and that the scanner is turned on.
Scanner scans only one side of a two-sided page
Verify that the selected scan shortcut species two-sided scanning.
Scanned pages are missing at the scan destination
When scanning, pages that stick together are scanned as one item. Check to conrm that scanned pages are
not stuck together.
Scanned pages are out of order at the scan destination
●
Verify that the page order of the original document is correct before placing the document face up into
the document feeder.
●
Make sure that there are no staples, paper clips, or any other attached material (such as adhesive notes)
that may cause the pages to feed incorrectly.
●
Verify that pages are not stuck together.
Scan les are too large
●
Most scanning software allows a smaller le size to be selected when selecting the output le type. For
more information, see the Help for the scanning software being used.
●
Verify the scan resolution setting (for more information, see the Help for the scanning software being
using):
ENWW Scanner operation problems 47