HP EliteBook Revolve 810 G3 Maintenance and Service Guide
© Copyright 2015 HP Development Company, L.P. Product notice Bluetooth is a trademark owned by its proprietor and used by HP Inc. under license. DTS, the Symbol, & DTS and the Symbol together are registered trademarks, and DTS Sound is a trademark of DTS, Inc. © DTS, Inc. All Rights Reserved. Intel and Core are U.S. registered trademarks of Intel Corporation. Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation. SD Logo is a trademark of its proprietor.
Important Notice about Customer Self-Repair Parts CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for Authorized Service Provider only parts," can damage the computer or void your warranty.
iv Important Notice about Customer Self-Repair Parts
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation.
vi Safety warning notice
Table of contents 1 Product description ....................................................................................................................................... 1 2 External component identification ................................................................................................................. 6 Display ................................................................................................................................................................... 8 Keys ...
Memory module ................................................................................................................................ 38 6 Removal and replacement procedures for Authorized Service Provider parts ................................................... 39 Component replacement procedures .................................................................................................................
About the boot device order ............................................................................................................. 68 Choosing MultiBoot preferences ...................................................................................................... 68 Setting a new boot order in Computer Setup ................................................................. 68 Dynamically choosing a boot device using the f9 prompt .............................................
Changing the computer boot order ................................................................................ 85 Removing the HP Recovery partition (select products only) ......................................... 85 13 Backup and recovery – Windows 8 ............................................................................................................... 86 Backing up your information ..................................................................................................................
1 Product description Category Description Product Name HP EliteBook Revolve 810 G3 Processors ● Intel® Core® i7-5600U 2.60-GHz (SC turbo up to 3.20-GHz) processor (4.0-MB L3 cache, dual core, 15-W) ● Intel Core i7-5500U 2.40-GHz (SC turbo up to 3.00-GHz) processor (4.0-MB L3 cache, dual core, 15-W) ● Intel Core i5-5300U 2.30-GHz (SC turbo up to 2.90-GHz) processor (3.0-MB L3 cache, dual core, 15-W) ● Intel Core i5-5200U 2.20-GHz (SC turbo up to 2.70-GHz) processor (3.
Category Description Audio and video (continued) Integrated dual-array microphones Stereo speakers (2) 720p webcam Ethernet Integrated Intel WGI218LM 10/100/1000 network interface card (NIC) S3 – Energy Start Wake-on-LAN (WOL) S4 – Microsoft WOL S5 – Customerss WOL Wireless Integrated wireless personal area network (WPAN) option supported through Bluetooth 4.
Category Description Sensors (continued) ● NFC with Secure Element ● Proximity (SAR) Docking Quest 1.0 and Quest 2.
Category Description Operating system (continued) ● Windows 8.1 Chinese Market 64-bit (only available with People’s Republic of China Country Loc) ● Windows 8.1 Emerging Markets 64-bit (not available on computer models equipped with an Intel i7 processor and more than 4.0-GB of system memory) ● Windows 8.1 Emerging Markets High End 64-bit (only available on computer models equipped with an Intel i7 processor and more than 4.0-GB of system memory) ● Windows 8.
Category Description Operating system (continued) ● Windows 8 Emerging Markets 64-bit ● Windows 8 Multilanguage 64-bit ● Windows 8 Professional 64-bit ● Windows 7 Enterprise 64-bit ● Windows 7 Enterprise 32-bit ● Windows 7 Professional 32-bit Serviceability End user replaceable part: ● AC adapter ● Battery ● Docking station ● Solid-state drive ● System memory ● WLAN module ● WWAN module 5
2 External component identification CAUTION: To prevent damage to the display hinges, when in notebook configuration, do not rotate the display counterclockwise, and do not force the rotating action.
1. Rotate the display clockwise 180 degrees until the display faces backwards. 2. Lower the display over the keyboard. To change the tablet back into a notebook, reverse these steps.
Display Item Component Description (1) WWAN antennas (2)* Send and receive wireless signals to communicate with WWANs. (2) Ambient light sensor Brightens or dims the display in response to ambient light. (3) WLAN antennas (2)* Send and receive wireless signals to communicate with WLANs. (4) Internal microphones (2) Record sound. (5) Webcam light On: The webcam is in use. (6) Webcam Records video and captures photographs.
Item Component Description For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: Windows 10: Select the Start button, select All apps, select HP Help and Support, and then select HP Documentation. Windows 8 or Windows 7: ▲ Select the HP Support Assistant app on the Start screen, select My computer, and then select User guides.
Keys NOTE: Your computer may look slightly different from the illustration in this section. Item Component Description (1) esc key Displays system information when pressed in combination with the fn key. (2) fn key Executes frequently used system functions when pressed in combination with a function key, the num lk key, the esc key, or the b key. (3) Windows button Displays the Windows Start menu.
Lights NOTE: Your computer may look slightly different from the illustration in this section. Item Component Description (1) Caps lock light On: Caps lock is on, which switches the keys to all capital letters. (2) Mute light ● Amber: Computer sound is off. ● Off: Computer sound is on. ● Amber: microphone sound is off. ● Off: Microphone is on. ● On: An integrated wireless device, such as a WLAN device and/or a Bluetooth device, is on.
TouchPad NOTE: Your computer may look slightly different from the illustration in this section. Item Component Description (1) TouchPad on/off button Turns the TouchPad on or off. (2) TouchPad zone Moves the pointer and selects or activates items on the screen. (3) Left TouchPad button Functions like the left button on an external mouse. (4) Right TouchPad button Functions like the right button on an external mouse.
Right side Item Component Description (1) Power button Turns power on and off. To learn more about your power settings: Windows 10: Type power in the taskbar search box, and then select Power and sleep settings. – or – Right-click the Start button, and then select Power Options. Windows 8: See your power options. From the Start screen, type power, select Settings, and then select Power Options. Windows 7: See your power options. Select Start > Control Panel > System and Settings > Power Options.
Item Component Description NOTE: Be sure that the device cable has a 4-conductor connector that supports both audio-out (headphone) and audio-in (microphone). WARNING! To reduce the risk of personal injury, adjust the volume before putting on headphones, earbuds, or a headset. For additional safety information, see the Regulatory, Safety, and Environmental Notices. To access this guide: Windows 10: Select the Start button, select All apps, select HP Help and Support, and then select HP Documentation.
Rear NOTE: Your computer may look slightly different from the illustration in this section. Item Component Description (1) RJ-45 (network) jack Connects a network cable. ● Green (left): The network is connected. ● Amber (right): Activity is occurring on the network. (2) USB 3.0 port Connects an optional USB device, such as a keyboard, mouse, external drive, printer, scanner or USB hub.Connects an optional USB device, such as a keyboard, mouse, external drive, printer, scanner or USB hub.
Bottom NOTE: Your computer may look slightly different from the illustration in this section. Item Component Description (1) Service cover Gives access to the hard drive, the wireless LAN module slot, the WWAN module slot (select models only), and the memory module slots. CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region.
3 Illustrated parts catalog Service tag When ordering parts or requesting information, provide the computer serial number and model number provided on the service tag. It is necessary to remove the battery to obtain these numbers. See Bottom on page 16 for battery removal instructions. Item Description Function (1) Product name This is the product name affixed to the front of the computer. (2) Serial number (s/n) This is an alphanumeric identifier that is unique to each product.
Computer major components 18 Chapter 3 Illustrated parts catalog
Item Component Spare part number (1) Display assembly, 11.
Item 20 Component Spare part number For use in Turkey 716747-141 For use in the United Kingdom and Singapore 716747-031 For use in the United States 716747-001 (4) Top cover (includes NFC antenna) 804355-001 (5) System board (includes processor and replacement thermal material): Equipped with an Intel Core i7-5600U 2.60-GHz (SC turbo up to 3.20-GHz) processor (4.
Item Component Spare part number Equipped with an Intel Core i5-5200U 2.20-GHz (SC turbo up to 2.70-GHz) processor (3.0MB L3 cache, dual core, 15-W) and the Windows 10 or Windows 8 Professional operating system 801794-001 Equipped with an Intel Core i5-5200U 2.20-GHz (SC turbo up to 2.70-GHz) processor (3.0MB L3 cache, dual core, 15-W) and the Windows 10 or Windows 8 Standard operating system 801794-501 Equipped with an Intel Core i5-5200U 2.20-GHz (SC turbo up to 2.70-GHz) processor (3.
Item Component (15) WLAN module: (16) (17) Spare part number Intel 7265.NGWGQ.I 2 ac 2×2 + Bluetooth 4.0 LE PCIe+USB NGFF 2230 INDO 756749-001 Intel 7265.NGWGQ.I 2 ac 2×2 + Bluetooth 4.0 LE PCIe+USB NGFF 2230 INDO 783721-001 Intel Dual Band Wireless-N 7265AN 802.11 a/b/g/n 2×2 WiFi + BT 4.
Component Spare part number For use in the United Kingdom and Singapore 490371-031 Power cord (3-pin, black, 1.
4 Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screwdriver ● Magnetic screwdriver ● Phillips P0 and P1 screwdrivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.
Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid bending, twisting, or tearing cables.
Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions. A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry.
Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations. ● Place items on a grounded surface before removing items from their containers.
Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips to connect a wrist strap.
5 Removal and replacement procedures for Customer Self-Repair parts NOTE: The Customer Self-Repair program is not available in all locations. Installing a part not supported by the Customer Self-Repair program may void your warranty. Check your warranty to determine if Customer Self-Repair is supported in your location. Component replacement procedures NOTE: Please read and follow the procedures described here to access and replace Customer Self-Repair parts successfully.
3. Pivot the battery up and back and then remove the battery (2). Reverse this procedure to install the battery. Service cover NOTE: The service cover spare part kit includes 6 captive retention screws and 2 rubber feet. Description Spare part number With icons 753713-001 Without icons 799568-001 Before removing the service cover, follow these steps: 1. Turn off the computer.
4. Remove the two Phillips PM2.0×8.5 screws (4) that secure the service cover to the computer. 5. Loosen the four captive Phillips screws (1) on the front edge of the service cover. 6. Loosen the two captive Phillips screws (2) on the rear edge of the service cover. 7. Lift the front edge of the service cover (3) until the cover detaches from the computer, and then remove the service cover (4) from the computer. Reverse this procedure to install the service cover.
WWAN module Description Spare part number HP lt4211 LTE/EV-DO/HSPA+ 4G Module 793116-001 HP lt4112 LTE/HSPA+ 4G Module 790198-001 HP hs3110 HSPA+ Mobile Broadband Module 822828-001 HP hs3110 HSPA+ Mobile Broadband Module 793516-001 CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region.
3. Remove the WWAN module (3) by pulling the module away from the slot at an angle. NOTE: If the WWAN antenna cables are not connected to the WWAN module terminal, the protective sleeves should be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to install the WWAN module.
WLAN module Description Spare part number Intel 7265.NGWGQ.I 2 ac 2×2 + Bluetooth 4.0 LE PCIe+USB NGFF 2230 INDO 756749-001 Intel 7265.NGWGQ.I 2 ac 2×2 + Bluetooth 4.0 LE PCIe+USB NGFF 2230 INDO 783721-001 Intel Dual Band Wireless-N 7265AN 802.11 a/b/g/n 2×2 WiFi + BT 4.
4. Remove the WLAN module (3) by pulling the module away from the connection at an angle. NOTE: If the WLAN antennas are not connected to the WLAN module, the protective sleeve should be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to install the WLAN module.
Solid-state drive Description Spare part number 512-MB, M2, SATA-3 796427-001 256-MB, M2, SATA-3 804358-001 256-MB, M2, SATA-3, SED, Opal 2 785503-001 256-MB, M2, SATA-3, SED, Opal 2, Locked 834420-001 256-MB, M2, SATA-3, TLC 804361-001 180-MB, M2, SATA-3 753730-001 180-MB, M2, SATA-3, SED, Opal 2 804357-001 128-MB, M2, SATA-3 804356-001 128-MB, M2, SATA-3, TLC 804360-001 Before removing the solid-state drive, follow these steps: 1. Turn off the computer.
2. Remove the solid-state drive (2) by pulling the drive away from the slot at an angle. Reverse this procedure to install the solid-state drive.
Memory module Description Spare part number 8 GB memory module (PC3, 12800, 1600) 693374-001 4 GB memory module PC3L 12800 1600) 691740-001 Before removing a memory module, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer.
6 Removal and replacement procedures for Authorized Service Provider parts CAUTION: Components described in this chapter should only be accessed by an authorized service provider. Accessing these parts can damage the computer or void the warranty. Component replacement procedures NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer. See Bottom on page 16 for details.
3. Clear the Allow Activation check box. 4. Select Save changes and exit. NFC board Description Spare part number NFC board (includes NFC board cable) 801800-001 Before removing the NFC board, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3.
Reverse this procedure to install the NFC board and cable. Keyboard NOTE: The keyboard spare part kit includes a backlight cable and keyboard cable.
42 2. Partially open the computer. 3. Rest and secure the computer on its left side. 4. Insert a keyboard release tool or similar thin, plastic tool into the keyboard release hole near the fan, and then press on the back of the keyboard until the keyboard disengages from the computer. 5. Turn the computer right-side up with the front toward you.
6. Lift the rear edge of the keyboard, and then swing the keyboard up and forward until it rests upside down on the palm rest. 7. Release the ZIF connector (1) to which the backlight cable is attached, and then disconnect the backlight cable (2) from the system board. 8. Release the ZIF connector (3) to which the keyboard cable is attached, and then disconnect the keyboard cable (4) from the system board. 9. Remove the keyboard (5).
Reverse this procedure to install the keyboard. Bottom cover Description Spare part number Bottom cover (includes battery release latch) 753715-001 Before removing the bottom cover, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3.
4. Release the tape (1), (2), and (3) that secures the wireless antenna cables. 5. Remove the following screws that secure the bottom cover to the computer: (1) Six Torx T8M2.0×5.6 screws (2) One Torx T8M2.0×3.2 screw (3) One Phillips PM2.0×2.
6. Remove the bottom cover. Reverse this procedure to install the bottom cover.
Speakers Description Spare part number Speaker Kit (includes left and right speakers and cables) 753719-001 Before removing the speakers, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4.
Power button board Description Spare part number Power button board (includes cable) 753718-001 Before removing the power button board, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4.
7. Remove the two Phillips PM2.0×2.9 screws (1) that secure the power button board to the bottom cover. 8. Remove the power button board (2). Reverse this procedure to install the power button board. RTC battery Description Spare part number RTC battery (includes cable and double-sided adhesive) 716742-001 Before removing the RTC battery, follow these steps: 1. Turn off the computer.
2. Detach the RTC battery (2) from the bottom cover. (The RTC battery is attached to the system board with double-sided tape.) 3. Remove the RTC battery. Reverse this procedure to install the RTC battery. System board 50 Description Spare part number Equipped with an Intel Core i7-5600U 2.60-GHz (SC turbo up to 3.20-GHz) processor (4.0-MB L3 cache, dual core, 15-W), a G3 BIOS socket, and the Windows 10 or Windows 8 Professional operating system 828879-601 Equipped with an Intel Core i7-5600U 2.
Description Spare part number Equipped with an Intel Core i5-5300U 2.30-GHz (SC turbo up to 2.90-GHz) processor (3.0-MB L3 cache, dual core, 15-W) and the Windows 10 or Windows 8 Professional operating system 801795-601 Equipped with an Intel Core i5-5300U 2.30-GHz (SC turbo up to 2.90-GHz) processor (3.0-MB L3 cache, dual core, 15-W) and the Windows 10 or Windows 8 Standard operating system 801795-501 Equipped with an Intel Core i5-5300U 2.30-GHz (SC turbo up to 2.90-GHz) processor (3.
● RTC battery (see RTC battery on page 49) ● Fan/heat sink assembly (see Fan/heat sink assembly on page 53) Remove the system board: 52 1. Turn the computer right side up, with the front toward you. 2. Open the computer. 3. Release the ZIF connector (1) to which the TouchPad cable is attached, and then disconnect the TouchPad cable (2) from the system board. 4. Detach the TouchPad cable (3) from the bottom cover. (The TouchPad cable is attached to the bottom cover with double-sided tape.) 5.
9. Remove the system board (4). Reverse this procedure to install the system board. Fan/heat sink assembly Description Spare part number Fan/heat sink assembly (includes replacement thermal material) 801798-001 Before removing the fan/heat sink assembly, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.
3. Remove the fan/heat sink assembly (3). NOTE: Due to the adhesive quality of the thermal material located between the fan/heat sink assembly and the system board components, it may be necessary to move the fan/heat sink assembly from side to side to detach it. NOTE: The thermal material must be thoroughly cleaned from the surfaces of the fan/heat sink assembly and the system board each time the fan/heat sink assembly is removed.
Hinge cover Description Spare part number Hinge cover (includes hinge cap, WWAN antenna cables and transceivers, and WWAN antenna shield) 753714-001 Before removing the hinge cover, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3.
6. Detach the left (2) and right edges of the hinge cover from the computer. 7. Remove the hinge cover (3) by sliding it away from the computer. 8. Remove the hinge cap (4). Reverse this procedure to install the hinge cover and hinge cap. Display assembly Description Spare part number Display assembly, 11.6-in, HD, (1366×768), LED, LVDS, UWVA , ultraslim display (includes display hinge, microphone, webcam, and Windows button) 801799-001 Before removing the display assembly, follow these steps: 1.
1. Close the computer. 2. Turn the computer right side up with the rear toward you. 3. Remove the two Phillips PPM2.0×4.4 screws (1) that secure the display assembly to the bottom cover. 4. Slide the bottom cover (2) away from the display assembly. Reverse this procedure to install the display assembly.
7 Computer Setup (BIOS), TPM, and HP Sure Start – Windows 10 Using Computer Setup Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory. NOTE: Use extreme care when making changes in Computer Setup.
Navigating and selecting in Computer Setup ● To select a menu or a menu item, use the tab key and the keyboard arrow keys and then press enter, or use a pointing device to select the item. NOTE: On tablets without keyboards, you can use your finger to make selections. ● To scroll up and down, select the up arrow or the down arrow in the upper-right corner of the screen, or use the up arrow key or the down arrow key on the keyboard.
Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file. Determining the BIOS To decide whether you need to update Computer Setup (BIOS), first determine the BIOS version on your computer.
NOTE: If you connect your computer to a network, consult the network administrator before installing any software updates, especially system BIOS updates. BIOS installation procedures vary. Follow any instructions that are revealed on the screen after the download is complete. If no instructions are revealed, follow these steps: 1. Type file in the taskbar search box, and then select File Explorer. 2. Select your hard drive designation. The hard drive designation is typically Local Disk (C:). 3.
TPM BIOS settings (select products only) IMPORTANT: Before enabling Trusted Platform Module (TPM) functionality on this system, you must ensure that your intended use of TPM complies with relevant local laws, regulations and policies, and approvals or licenses must be obtained if applicable. For any compliance issues arising from your operation/ usage of TPM which violates the above mentioned requirement, you shall bear all the liabilities wholly and solely.
8 HP PC Hardware Diagnostics (UEFI) – Windows 10 HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device There are two options to download HP PC Hardware Diagnostics to a USB device: Download the latest UEFI version: 1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed. 2. In the HP PC Hardware Diagnostics section, click the Download link, and then select Run. Download any version of UEFI for a specific product: 1. Go to http://www.hp.com/support, and then select your country.
9 Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) – Windows 8 Using Computer Setup Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory.
– or – Use the arrow keys to select Main > Ignore Changes and Exit, and then press enter. ● To save your changes and exit Computer Setup menus: Click the Save icon in the lower-right corner of the screen, and then follow the on-screen instructions. – or – Use the arrow keys to select Main > Save Changes and Exit, and then press enter. Your changes go into effect when the computer restarts. Restoring factory settings in Computer Setup NOTE: Restoring defaults will not change the hard drive mode.
Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.
BIOS installation procedures vary. Follow any instructions that are revealed on the screen after the download is complete. If no instructions are revealed, follow these steps: 1. From the Start screen, type file, and then select File Explorer. 2. Click your hard drive designation. The hard drive designation is typically Local Disk (C:). 3. Using the hard drive path you recorded earlier, open the folder on your hard drive that contains the update. 4. Double-click the file that has an .
1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen. 2. Press f10 to enter Computer Setup. 3. Use a pointing device or the arrow keys to select one of the following options: ● Advanced > Boot Options > UEFI Boot Order > UEFI Hybrid ● Advanced > Boot Options > UEFI Boot Order > UEFI Native Boot mode ● Advanced > Boot Options > Legacy Boot Order > Legacy Boot Mode Press enter. 4.
Your changes go into effect when the computer restarts. Entering MultiBoot Express preferences When the Express Boot menu is displayed during startup, you have the following choices: ● To specify a boot device from the Express Boot menu, select your preference within the allotted time, and then press enter. ● To prevent the computer from defaulting to the current MultiBoot setting, press any key before the allotted time expires. The computer will not start until you select a boot device and press enter.
3. In the text box, enter the product name, and then click Go. – or – Click Find Now to let HP automatically detect your product. 4. Select your computer model, and then select your operating system. 5. In the Diagnostic section, click HP UEFI Support Environment. – or – Click Download, and then select Run. Using HP Sure Start (select models only) Select computer models are configured with HP Sure Start, a technology that continuously monitors the computer's BIOS for attacks or corruption.
10 Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) – Windows 7 Using Computer Setup Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory.
– or – Use the arrow keys to select Main > Ignore Changes and Exit, and then press enter. ● To save your changes and exit Computer Setup menus: Click the Save icon in the lower-right corner of the screen, and then follow the on-screen instructions. – or – Use the arrow keys to select Main > Save Changes and Exit, and then press enter. Your changes go into effect when the computer restarts. Restoring factory settings in Computer Setup NOTE: Restoring defaults will not change the hard drive mode.
Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.
1. Select Start > Computer. 2. Click your hard drive designation. The hard drive designation is typically Local Disk (C:). 3. Using the hard drive path you recorded earlier, open the folder on your hard drive that contains the update. 4. Double-click the file that has an .exe extension (for example, filename.exe). The BIOS installation begins. 5. Complete the installation by following the on-screen instructions.
4. To move the device up in the boot order, use a pointing device to click the up arrow, or press the + key. – or – To move the device down in the boot order, use a pointing device to click the down arrow, or press the key. 5. To save your changes and exit Computer Setup, click the Save icon in the lower-left corner of the screen, and then follow the on-screen instructions. – or – Use the arrow keys to select Main > Save Changes and Exit, and then press enter.
● To specify a boot device from the Express Boot menu, select your preference within the allotted time, and then press enter. ● To prevent the computer from defaulting to the current MultiBoot setting, press any key before the allotted time expires. The computer will not start until you select a boot device and press enter. ● To allow the computer to start according to the current MultiBoot settings, wait for the allotted time to expire.
4. Select your computer model, and then select your operating system. 5. In the Diagnostic section, click HP UEFI Support Environment. – or – Click Download, and then select Run.
11 Specifications Computer specifications Metric U.S. Width 28.5 cm 11.22 in Depth 21.2 cm 8.35 in Height 2.22 cm 0.87 in Weight (equipped with 4-GB memory module, solid-state drive, 6-cell battery, and WLAN module) 1.40 kg 3.09 lbs Dimensions Input power Operating voltage and current 19.5 V dc @ 3.33 A – 65 W 19.5 V dc @ 2.
12 Backup and recovery – Windows 10 This chapter provides information about the following processes. The information in the chapter is standard procedure for most products. ● Creating recovery media and backups ● Restoring and recovering your system For additional information, refer to the HP support assistant app. ▲ Type support in the taskbar search box, and then select the HP Support Assistant app. ‒ or – Click the question mark icon in the taskbar.
Creating HP Recovery media (select products only) If possible, check for the presence of the Recovery partition and the Windows partition. From the Start menu, select File Explorer, and then select This PC. ● If your computer does not list the Windows partition and the Recovery partition, you can obtain recovery media for your system from support. See the Worldwide Telephone Numbers booklet included with the computer. You can also find contact information on the HP website. Go to http://www.hp.
Using Windows Tools You can create recovery media, system restore points, and backups of personal information using Windows tools. NOTE: If storage is 32 GB or less, Microsoft System Restore is disabled by default. For more information and steps, see the Get started app. ▲ Select the Start button, and then select the Get started app. Restore and recovery There are several options for recovering your system.
Recovering using HP Recovery Manager HP Recovery Manager software allows you to recover the computer to its original factory state by using the HP Recovery media that you either created or that you obtained from HP, or by using the HP Recovery partition (select products only). If you have not already created recovery media, see Creating HP Recovery media (select products only) on page 81.
Using the HP Recovery partition (select products only) The HP Recovery partition allows you to perform a system recovery without the need for recovery discs or a recovery USB flash drive. This type of recovery can be used only if the hard drive is still working. To start HP Recovery Manager from the HP Recovery partition: IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before beginning these steps (select products only). 1.
Changing the computer boot order If your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is the order of devices listed in BIOS where the computer looks for startup information. You can change the selection to an optical drive or a USB flash drive. To change the boot order: IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before beginning these steps. 1. Insert the HP Recovery media. 2.
13 Backup and recovery – Windows 8 To protect your information, use Windows backup and restore utilities to back up individual files and folders, back up your entire hard drive, create system repair media (select models only) by using the installed optical drive (select models only) or an optional external optical drive, or create system restore points. In case of system failure, you can use the backup files to restore the contents of your computer.
Using the Windows recovery tools To recover information you previously backed up, see Windows Help and Support for steps on restoring files and folders. To recover your information using Automatic Repair, follow these steps: CAUTION: Some Startup Repair options will completely erase and reformat the hard drive. All files you have created and any software installed on the computer are permanently removed.
4. Press f11 while the “Press for recovery” message is displayed on the screen. 5. Follow the on-screen instructions. Using Windows operating system media (purchased separately) To order a Windows operating system DVD, contact support. See the Worldwide Telephone Numbers booklet included with the computer. You can also find contact information from the HP website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions.
Using Windows Refresh or Windows Reset When your computer is not working properly and you need to regain system stability, the Windows Refresh option allows you to start fresh and keep what is important to you. The Windows Reset option allows you to perform detailed reformatting of your computer, or remove personal information before you give away or recycle your computer. For more information on these features, see Windows Help and Support.
14 Backup and recovery – Windows 7 Your computer includes HP and Windows tools to help you safeguard your information and retrieve it if you ever need to. These tools will help you return your computer to a proper working state, all with simple steps. This section provides information about the following processes: ● Creating recovery media and backups ● Restoring and recovering your system Creating recovery media and backups Recovery after a system failure is only as good as your most recent backup. 1.
applications if the hard drive becomes corrupted. HP Recovery Disc Creator can create two kinds of recovery DVDs: ● Windows 7 operating system DVD—Installs the operating system without additional drivers or applications. ● Driver Recovery DVD—Installs specific drivers and applications only, in the same way that the HP Software Setup utility installs drivers and applications. Creating recovery media NOTE: The Windows 7 operating system DVD can be created only once.
To create a backup using Windows Backup and Restore: NOTE: The backup process may take over an hour, depending on file size and the speed of the computer. 1. Select Start > All Programs > Maintenance > Backup and Restore. 2. Follow the on-screen instructions to set up your backup, create a system image (select models only), or create system repair media (select models only).
1. If possible, back up all personal files. 2. If possible, check for the presence of the Windows partition. To check for the Windows partition, select Start > Computer. NOTE: If the Windows partition is not listed, you must recover your operating system and programs using the Windows 7 operating system DVD and the Driver Recovery media. For additional information, see Using Windows 7 operating system media on page 93. 3.
To initiate recovery using a Windows 7 operating system DVD: NOTE: This process takes several minutes. 1. If possible, back up all personal files. 2. Restart the computer, and then insert the Windows 7 operating system DVD into the optical drive before the Windows operating system loads. 3. When prompted, press any keyboard key. 4. Follow the on-screen instructions. 5. Click Next. 6. Select Repair your computer. 7. Follow the on-screen instructions. After the repair is completed: 94 1.
15 Statement of Volatility The purpose of this document is to provide general information regarding non-volatile memory in industrystandards based HP Business Notebook PC systems and provide general instructions for restoring nonvolatile memory that can contain personal data after the system has been powered off and the hard drive has been removed. HP Business Notebook PC products that use Intel-based or AMD®-based system boards contain volatile DDR memory.
Configuration, then AMT Options. Then select Un-configure AMT on next boot. Select Save, then Yes. Select the File menu, and then select Save Changes and Exit. Reboot the system and confirm that you want to un-configure AMT. 2. j. If the optional Intel Anti-Theft Technology (AT) was activated, contact the provider to deactivate it. k. If the optional Absolute® Software Computrace® management and tracking service was activated on the notebook PC, contact the provider to deactivate it. l.
Non-volatile memory usage Non Volatile Memory Type Amount (Size) Does this memory store customer data? Does this memory retain data when power is removed? What is the purpose of this memory? How is data input into this memory? How is this memory write protected? Real Time Clock (RTC) battery backed-up CMOS configuration memory (CMOS) 256 Bytes No Yes Stores system date and time and limited keyboard controller data. Using the F10 Setup utility or changing the Microsoft Windows date and time.
Non Volatile Memory Type 98 Amount (Size) Does this memory store customer data? Does this memory retain data when power is removed? What is the purpose of this memory? How is data input into this memory? How is this memory write protected? input using the F10 setup utility or a custom utility. render the PC nonfunctional. Intel Management Engine Firmware (present only in models ending in a ‘p’ or ‘w’ or with Intel Centrino Pro technology) 1.
Non Volatile Memory Type Amount (Size) Does this memory store customer data? Does this memory retain data when power is removed? What is the purpose of this memory? How is data input into this memory? How is this memory write protected? Webcamera 64 KBits No Yes Store webcamera configuration and firmware. Using a utility from the device manufacturer that can be run from Windows.
5. What is meant by “Restore the nonvolatile memory found in Intel-based system boards?” This relates to clearing the Real Time Clock (RTC) CMOS memory that contains PC configuration data. 6. Does resetting the CMOS configuration memory return the PC back to factory defaults? The process of resetting the CMOS will return certain system settings to factory default but will not reset many of the system data and configuration defaults to their default settings.
16 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased. Power cord sets for use in other countries and regions must meet the requirements of the country or region where the computer is used.
Country/region Accredited agency Applicable note number Sweden SEMKO 1 Switzerland SEV 1 Taiwan BSMI 4 The United Kingdom BSI 1 The United States UL 2 1. The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used. 2. The flexible cord must be Type SPT-3 or equivalent, No. 18 AWG, 3-conductor.
17 Recycling When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/ recycle.
Index A AC adapter light 15 AC adapter, spare part numbers 22 ambient light sensor 8 antenna, location 8 audio, product description 1, 2 audio-in jack 13 audio-out jack 13 B Backup and Restore 92 backup tools 90 backups creating 91 recovering 92 battery removal 29 spare part number 22, 29 battery bay 16 battery bay cover release latch 16 BIOS determining version 67, 74 downloading an update 67, 74 updating 67, 74 bottom components 16 bottom cover removal 44 spare part number 21, 44 buttons power 13 rotation
M memory card bezel, removal 30 Memory Card Reader, location 13 memory module product description 1 removal 38 spare part numbers 21, 38 microphone location 8 product description 1, 2 microphone jack 13 microphone mute light 11 miscellaneous part 22 model name 1 mute light 11 N network jack 15 NFC antenna 16 NFC board removal 40 spare part number num lock light 11 numeric keypad 10 21, 40 O operating system, product description 3, 4, 5 P Plastics/Rubber Kit, spare part number 22 pointing device, product d
Windows Refresh 89 Reset 89 Windows 7 operating system DVD creating 90 using for restore 93 Windows 7 operating system media creating 90 using for restore 93 Windows application key 10 Windows button 10 Windows Home button 8 Windows operating system DVD 88 Windows Startup Repair, using 92 wireless antenna, location 8 wireless light 11 wireless, product description 2 WLAN module removal 34 spare part numbers 22, 34 WWAN module removal 32 spare part numbers 21, 32 106 Index
