HP ProBook 450 G2 Notebook PC HP ProBook 455 G2 Notebook PC Maintenance and Service Guide
© Copyright 2014 Hewlett-Packard Development Company, L.P. Intel and Pentium are trademarks of Intel Corporation in the U.S. and other countries. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Microsoft, Windows, WIndows 7, and Windows 8 are U.S. registered trademarks of the Microsoft group of companies. SD Logo is a trademark of its proprietor. The information contained herein is subject to change without notice.
Important Notice about Customer Self-Repair Parts CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for Authorized Service Provider only parts," can damage the computer or void your warranty.
iv Important Notice about Customer Self-Repair Parts
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
vi Safety warning notice
Table of contents 1 Product description ....................................................................................................................................... 1 2 External component identification ................................................................................................................. 8 Display ................................................................................................................................................................... 8 Top ....
5 Removal and replacement procedures for Customer Self-Repair parts ............................................................. 42 Component replacement procedures ................................................................................................................. 42 Battery ............................................................................................................................................... 43 Service door .............................................................
Using MultiBoot ................................................................................................................................................. 106 About the boot device order ........................................................................................................... 106 Choosing MultiBoot preferences .................................................................................................... 106 Setting a new boot order in Computer Setup ...........................
Backup and recovery in Windows 8.1 ......................................................................................................... 119 Backing up your information ............................................................................................................................. 119 Performing a system recovery .......................................................................................................................... 119 Using the Windows recovery tools .................
15 Power cord set requirements .................................................................................................................... 143 Requirements for all countries and regions ..................................................................................................... 143 Requirements for specific countries and regions ............................................................................................. 143 16 Recycling ....................................................
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1 Product description Category Description Product Name HP ProBook 450 G2 Notebook PC HP 450 UMA HP 450 discrete HP 455 UMA HP 455 discrete √ √ √ √ AMD FX-7500,Quad Cores, 3.3 GHz/2.1 GHz, 2 MB L2 cache/Radeon™ R7 graphics √ √ AMD A10-7300, Quad Cores, 3.2 GHz/1.9 GHz 2 MB L2 cache/Radeon R7 graphics √ √ AMD A8-7100, Quad Cores, 3.0 GHz/1.8 GHz 2 MB L2 cache/Radeon R6 graphics √ √ AMD A6 Pro-7050B, Dual Cores, 3.0 GHz/2.
Category Description HP 450 UMA HP 450 discrete HP 455 UMA Switchable discrete (AMD processors): HP 455 discrete √ FX series APU - Graphic Branding AMD Radeon R7 M265DX with 2 GB of dedicated video memory A10 series APU - Graphic Branding AMD Radeon R7 M260DX with 2 GB of dedicated video memory A8 series APU - Graphic Branding AMD Radeon R6 M255DX with 2 GB of dedicated video memory A6 series APU - Graphic Branding AMD Radeon R5 M255 with 2 GB of dedicated video memory Supports HD decode, DX11, HDMI
Category Primary storage Description HP 450 UMA HP 450 discrete HP 455 UMA HP 455 discrete Supports 7-mm/9.5-mm, 2.5-in SATA hard drives with HP 3D DriveGuard √ √ √ √ Customer-accessible √ √ √ √ Supports the following drives: √ √ √ √ √ √ ● 8192 MB (4096 × 2; dual channel) ● 6144 MB (4096 + 2048; dual channel) ● 4096 MB (4096 × 1) ● 2048 MB (2048 × 1) ● 1.
Category Ethernet Wireless Description HP 450 UMA HP 450 discrete HP 455 UMA HP 455 discrete Integrated dual-array microphone (webcam models only) √ √ √ √ Integrated mono microphone (non-webcam models only) √ Headphone/microphone combo jack √ √ √ √ Realtek ALC3227-CG √ √ √ √ Skype-ready √ √ √ √ HD audio with DTS Sound+ √ √ √ √ Supports “no camera” option √ √ √ Realtek RTL8161GSH-CG 10/100/1000 √ √ √ √ S3/S4/S5 wake on LAN (AC mode and battery mode) √ √ √ √ NI
Category Description HP 450 UMA HP 450 discrete HP 455 UMA HP 455 discrete √ √ √ √ Headphone/Microphone Combo Jack √ √ √ √ RJ-45 (Ethernet, includes link and activity lights) √ √ √ √ USB 3.0 (2) √ √ √ √ USB 2.
Category Description HP 450 UMA HP 450 discrete HP 455 UMA HP 455 discrete Windows 7 Home Premium 64 √ √ √ √ Windows 7 Home Basic 64 √ √ √ √ Windows 8.1 Professional 64-bit Digital Product Key (DPK) with Windows 7 Professional 64 √ √ √ √ Windows 8.1 Professional 64-bit Digital Product Key (DPK) with Windows 7 Professional 64 – MSNA √ √ √ √ Windows 8.1 China (CH) 64-bit √ √ √ √ Windows 8.1 Emerging Markets (EM) 64-bit √ √ √ √ Windows 8.
Category Description HP 450 UMA HP 450 discrete HP 455 UMA HP 455 discrete AC adapter √ √ √ √ Battery (system) √ √ √ √ Hard drive √ √ √ √ Memory module √ √ √ √ Optical drive √ √ √ √ WLAN module √ √ √ √ WWAN module √ Keyboard √ √ √ √ 7
2 External component identification Display Component Description (1) WLAN antennas (2)* (select models only) Send and receive wireless signals to communicate with wireless local area networks (WLAN). (2) WWAN antennas (2)* (select models only) Send and receive wireless signals to communicate with wireless wide area networks (WWAN). (3) Internal microphones (2) (select models only) Record sound. (4) Webcam light (select models only) On: The webcam is in use.
Component Description that applies to your country or region. To access this guide in Windows 8.1 , from the Start screen, type support, and then select the HP Support Assistant app. To access the user guides in Windows 7, select Start > Help and Support > User Guides. Top TouchPad Component Description (1) TouchPad on/off button Turns the TouchPad on and off. (2) TouchPad zone Moves the pointer and selects or activates items on the screen. NOTE: The TouchPad also supports edge-swipe gestures.
Lights Component (1) Description Power light ● On: The computer is on. ● Blinking: The computer is in the Sleep state, a powersaving state. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in Hibernation. Hibernation is a power-saving state that uses the least amount of power. (2) Caps lock light On: Caps lock is on, which switches the keys to all capital letters. (3) Microphone mute light ● Amber: microphone sound is off.
Buttons, speakers, and fingerprint reader (select models only) NOTE: Refer to the illustration that most closely matches your computer. Component (1) Description Power button ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep. ● When the computer is in Hibernation, press the button briefly to exit Hibernation.
Component Description (3) Wireless button Turns the wireless feature on or off but does not establish a wireless connection. (4) Speaker mute button Mutes and restores speaker sound. (5) Fingerprint reader (select models only) Allows a fingerprint logon to Windows, instead of a password logon. Keys Component Description (1) esc key Displays system information when pressed in combination with the fn key.
Bottom NOTE: Refer to the illustration that most closely matches your computer. Component (1) Description Vents (2) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. (2) Service door Provides access to the hard drive bay and the memory module slots. (3) Battery release latch Releases the battery.
Component Description CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region. If you replace the module and then receive a warning message, remove the module to restore computer functionality, and then contact support through HP Support Assistant. To access HP Support Assistant in Windows 8.
Left Component Description (1) Power connector Connects an AC adapter. (2) AC adapter/Battery light ● White: The computer is connected to external power and the battery is charged from 90 to 99 percent. ● Amber: The computer is connected to external power and the battery is charged from 0 to 89 percent. ● Off: The battery is fully charged. (3) Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating.
Right Component (1) Description Audio-out (headphone)/Audio-in (microphone) jack Connects optional powered stereo speakers, headphones, earbuds, or a headset. Also connects an optional headset microphone. This jack does not support optional microphoneonly devices. WARNING! To reduce the risk of personal injury, adjust the volume before putting on headphones, earbuds, or a headset. For additional safety information, see the Regulatory, Safety, and Environmental Notices. To access this guide in Windows 8.
Service tag and PCID label Service tag When ordering parts or requesting information, provide the computer serial number and model description provided on the service tag. ● Product name (1). This is the product name affixed to the front of the computer. ● Serial number (s/n) (2). This is an alphanumeric identifier that is unique to each product. ● Part number/Product number (p/n) (3). This number provides specific information about the product's hardware components.
PCID label The PCID label provides the information required to properly reset the notebook firmware (BIOS) back to factory shipped specifications when replacing the system board. The label may have a different number of characters depending on the operating system on the computer. NOTE: Computer details may vary from images. Windows 8.1 models Non-Windows 8.
3 Illustrated parts catalog Computer major components NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer. See Service tag and PCID label on page 17 for details.
Item Description Spare part number (1) Display panel, 39.6-cm (15.6-inch), HD, anti-glare, touch screen not spared Includes one WLAN antenna 782121-001 Includes two WLAN antennas 782122-001 (2) Keyboard (includes cable) NOTE: For a detailed list of available keyboards, see Sequential part number listing on page 29.
Item Description Spare part number Backlit 768130-xxx No backlight 768787-xx1 (3) Top cover (includes touchpad assembly) 768139-001 (4) Touchpad button board 768140-001 (5) Power button board assembly 767442-001 (6) Card reader board For use in HP 450 models 768133-001 For use in HP 455 models 780894-001 (7) Function board 768131-001 (8) Fingerprint reader assembly (includes cable, bracket, and bezel) 768128-001 (9) System board (includes replacement thermal material) Intel i7-45
Item Description Spare part number ● 784652-601 Windows 8.1 Standard Intel i3-4030U processor; 2-GB discrete graphics memory ● Without Windows 8.1 782950-001 ● Windows 8.1 Professional 782950-501 ● Windows 8.1 Standard 782950-601 Intel i3-4030U processor; UMA graphics memory ● Without Windows 8.1 782952-001 ● Windows 8.1 Professional 782952-501 ● Windows 8.1 Standard 782952-601 Intel i3-4005U processor; UMA graphics memory ● Without Windows 8.1 782951-001 ● Windows 8.
Item Description Spare part number ● Without Windows 8.1 773077-001 ● Windows 8.1 Professional 773077-501 ● Windows 8.1 Standard 773077-601 AMD A10-7300 processor; UMA graphics memory ● Without Windows 8.1 773075-001 ● Windows 8.1 Professional 773075-501 ● Windows 8.1 Standard 773075-601 AMD A8-7100 processor; UMA graphics memory ● Without Windows 8.1 773074-001 ● Windows 8.1 Professional 773074-501 ● Windows 8.
Item Description Spare part number (16) For use in HP 450 (Intel) models with discrete graphics and all processors except for the Intel i7-4558U 768050-001 For use in HP 450 (Intel) models with discrete graphics and an Intel i7-4558U processor 768049-001 For use in HP 450 (Intel) models with UMA graphics 768048-001 For use in HP 455 models (AMD) with UMA graphics 767435-001 For use in HP 455 models (AMD) with discrete graphics 767434-001 (18) Power connector and cable 767432-001 (19) Fan
Item Description Spare part number ● DVD±RW SuperMulti DL Drive 773071-001 ● DVD-ROM drive 773070-001 Display components Item Description (1) Display bezel (2) Spare part number For use in models with a webcam 768125-001 For use in models without a webcam 768126-001 Webcam module 767457-001 Display components 25
Item (3) (4) Description Spare part number Microphone module 773563-001 Display panel (raw) Flat, HD, for use in HP 450 models 768135-001 Slim, FHD, for use in HP 450 models 768468-001 Flat, HD, for use in HP 455 models 773072-001 WLAN antennas not spared separately Included in Display Rear Cover kit, 768123-001 (5) WWAN antennas not spared separately Included in Display Rear Cover kit, 768123-001 (6) Display Hinge Kit (includes left and right hinges) 768129-001 (7) Display/webcam cabl
Mass storage devices Description Spare part number Hard drives 1.5-TB, 5400-rpm, 9.5 mm 747375-001 1-TB, 5400-rpm 676521-001 750-GB, 7200-rpm (HP 450 model only) 778190-001 750-GB, 5400-rpm 778191-001 500-GB, 7200-rpm 778189-001 500-GB, 5400-rpm 683802-001 500-GB, 5400-rpm, 7 mm, hybrid (8-GB SSD) 732000-001 320-GB, 5400-rpm 645088-001 128-GB Solid-state drive for use in HP 450 models 778175-001 128-GB Solid-state drive for use in HP 455 models 773069-001 120-GB Solid-state drive, M.
Description Spare part number For use in Denmark 490371-081 For use in Europe, the Middle East, and Africa 490371-021 For use in India 490371-D61 For use in Israel 490371-BB1 For use in Italy 490371-061 For use in Japan 490371-291 For use in the People’s Republic of China 490371-AA1 For use in South Africa 490371-AR1 For use in Switzerland 490371-111 For use in Taiwan 490371-AB1 For use in Thailand 490371-201 For use in the United Kingdom 490371-031 For use in the United States 49
Description Spare part number USB, laser 674318-001 USB, optical, travel 434594-001 Case Top load 679921-001 Messenger 679922-001 Backpack 679923-001 Expansion base, USB 3.
Spare part number 30 CSR flag Description 490371-291 A Power cord (1.83 m, 3-pin) for use in Japan 645088-001 A 320-GB, 5400-rpm hard drive 674318-001 A Mouse, USB, laser 675794-001 A Atheros AR9485 802.11b/g/n 1x1 WiFi Adapter 676521-001 A 1-TB, 5400-rpm hard drive 679921-001 A Case, top load 679922-001 A Case, messenger 679923-001 A Case, backpack 683802-001 A 500-GB, 5400-rpm hard drive 690650-001 A Expansion base, USB 3.
Spare part number CSR flag Description 755530-111 A Power cord (1.0 m, 3-pin) for use in Switzerland 755530-201 A Power cord (1.0 m, 3-pin) for use in Thailand 755530-AA1 A Power cord (1.0 m, 3-pin) for use in the People’s Republic of China 755530-AB1 A Power cord (1.0 m, 3-pin) for use in Taiwan 755530-AR1 A Power cord (1.0 m, 3-pin) for use in South Africa 755530-BB1 A Power cord (1.0 m, 3-pin) for use in Israel 755530-D01 A Power cord (1.
Spare part number 32 CSR flag Description 768130-031 A Keyboard, backlit, for use in the United Kingdom 768130-041 A Keyboard, backlit, for use in Germany 768130-051 A Keyboard, backlit, for use in France 768130-061 A Keyboard, backlit, for use in Italy 768130-071 A Keyboard, backlit, for use in Spain 768130-081 A Keyboard, backlit, for use in Denmark 768130-091 A Keyboard, backlit, for use in Norway 768130-131 A Keyboard, backlit, for use in Portugal 768130-141 A Keyboard, bac
Spare part number CSR flag Description 768133-001 C Card reader board for use in HP 450 models 768134-001 A Service doors (includes large and small service door) 768135-001 C Display panel (raw), flat, HD, for use in HP 450 models 768136-001 A Rubber Kit (includes rubber base enclosure screw covers and mylar display bezel screw covers) 768137-001 N Screw Kit 768138-001 B Speaker assembly 768139-001 B Top cover (includes touchpad) 768140-001 C Touchpad button board 768142-001 N S
Spare part number 34 CSR flag Description 768471-001 A DVD±RW SuperMulti DL Drive for use in HP 450 models (includes bezel, bracket, and screws) 768472-001 A Blu-ray ROM DVD±RW SuperMulti DL Drive for use in HP 450 models (includes bezel, bracket, and screws) 768787-001 A Keyboard, no backlight, for use only in HP 450 models in the United States 768787-031 A Keyboard, no backlight, for use only in HP 450 models in the United Kingdom 768787-041 A Keyboard, no backlight, for use only in HP 4
Spare part number CSR flag Description 768787-FL1 A Keyboard, no backlight, for use only in HP 450 models in the Czech Republic and Slovakia 768787-FP1 A Keyboard, no backlight, for use only in HP 450 models in northern Africa 773069-001 A 128-GB Solid-state drive for use in HP 455 models 773070-001 A DVD-ROM drive for use in HP 455 models (includes bezel, bracket, and screws) 773071-001 A DVD±RW SuperMulti DL Drive for use in HP 455 models (includes bezel, bracket, and screws) 773072-001
Spare part number 36 CSR flag Description 773079-601 N System board with an AMD A10-7300 processor and 2 GB of discrete graphics memory for use in models with Windows 8.1 Professional 773080-001 N System board with an AMD FX-7500 processor and 2 GB of discrete graphics memory for use in models Without Windows 8.1 773080-501 N System board with an AMD FX-7500 processor and 2 GB of discrete graphics memory for use in models with Windows 8.
4 Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screwdriver ● Phillips P0 and P1 screwdrivers ● Torx T8 screwdriver Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.
Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid bending, twisting, or tearing cables.
Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions. A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry.
Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations. ● Place items on a grounded surface before removing items from their containers.
Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips to connect a wrist strap.
5 Removal and replacement procedures for Customer Self-Repair parts CAUTION: The Customer Self-Repair program is not available in all locations. Installing a part not supported by the Customer Self-Repair program may void your warranty. Check your warranty to determine if Customer Self-Repair is supported in your location. NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.
Battery Description Spare part number 4-cell, 44 WHr, 3.0 Ah Li-ion battery 756744-001 4-cell, 40 WHr, 3.0 Ah Li-ion battery 756746-001 Before removing the battery, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
Service door Description Spare part number Service doors (includes large and small service door) 768134-001 Before removing the service door, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
3. Slide the smaller service door away from the battery bay (3) to release it, and then lift the service door (4) to remove it. NOTE: The smaller service door provides access to the wireless modules, optical drive security screw, and keyboard screws. You must remove the large service door to remove the small service door.
Hard drive Description Spare part number 1.5-TB, 5400-rpm, 9.5 mm 747375-001 1-TB, 5400-rpm 676521-001 750-GB, 7200-rpm (HP 450 model only) 778191-001 750-GB, 5400-rpm 778190-001 500-GB, 7200-rpm 778189-001 500-GB, 5400-rpm 683802-001 500-GB, 5400-rpm, 7 mm, hybrid (8-GB SSD) 732000-001 320-GB, 5400-rpm 645088-001 128-GB Solid-state drive for use in HP 450 models 778175-001 128-GB Solid-state drive for use in HP 455 models 773069-001 120-GB Solid-state drive, M.
3. Pull the plastic tab (3) to remove the hard drive from the bay. 4. To remove the hard drive cover and bracket from the hard drive, lift the Mylar cover up off the drive (1), remove the 4 Phillips PM3.0×3.0 screws (2) that secure the bracket to the drive, and then lift the bracket up and off the hard drive (3). Reverse this procedure to install a hard drive.
Memory modules NOTE: Primary and expansion memory is installed in a stacked configuration in the bottom of the computer. If only one memory module is installed, it must be installed in the bottom socket. Description Spare part number 2-GB (PC3L-12800, 1600-MHz, DDR3L) 691739-001 4-GB (PC3L-12800, 1600-MHz, DDR3L) 691740-001 8-GB (PC3L-12800, 1600-MHz, DDR3L) 693374-001 Update BIOS before adding memory modules Before adding new memory, make sure you update the computer to the latest BIOS.
2. Remove the memory module (2) by pulling the module away from the slot at an angle. NOTE: Memory modules are designed with a notch to prevent incorrect insertion into the memory module slot. NOTE: The computer uses two memory sockets. The top socket houses the expansion memory module and the bottom socket houses the primary memory module. The removal procedure is the same for both memory sockets. Reverse this procedure to install a memory module.
Optical drive NOTE: All optical drive spare part kits include an optical drive bezel, bracket, and screws. Description Spare part number For use in HP 450 models: DVD-ROM drive 768470-001 Blu-ray ROM DVD±RW SuperMulti DL Drive 768472-001 DVD±RW SuperMulti DL Drive 768471-001 For use in HP 455 models: DVD-ROM drive 773070-001 DVD±RW SuperMulti DL Drive 773071-001 Before removing the optical drive, follow these steps: 1. Shut down the computer.
3. Remove the optical drive (3) from the computer. 4. To remove the bracket from the optical drive, remove the Phillips PM2.0×3.0 screw (1) that secures the bracket to the drive, and then remove the bracket from the drive (2). Reverse this procedure to install an optical drive.
WLAN/Bluetooth combo card The computer uses a card that provides both WLAN and Bluetooth functionality. The WLAN module and WWAN module are not interchangeable. Description Spare part number Atheros AR9485 802.11b/g/n 1x1 WiFi Adapter 675794-001 Realtek RTL8188EE 802.11bgn Wi-Fi Adapter 709848-001 Intel Dual Band Wireless-AC 3160 802.11 ac 1x1 WiFi + BT 4.0 combo adapter 710662-001 Broadcom BCM943228HMB 802.11abgn 2x2 Wi-Fi Adapter + Broadcom Bluetooth 4.0 Adapter 730668-001 Broadcom BCM43142 802.
3. Remove the WLAN module (3) by pulling the module away from the slot at an angle. NOTE: WLAN modules are designed with a notch to prevent incorrect insertion. NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to install the WLAN module.
WWAN module The WLAN module and WWAN module are not interchangeable. The WWAN module is available on select models only. Description Spare part number HP lt4112 LTE/HSPA+ Gobi 4G Module 740011-001 HP hs3110 HSPA+ Mobile Broadband Module 748599-001 Before removing the WWAN module, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.
4. Remove the WWAN module (3) by pulling the module away from the slot at an angle. NOTE: WWAN modules are designed with a notch to prevent incorrect insertion. NOTE: If the WWAN antennas are not connected to the terminals on the WWAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to install the WWAN module.
Keyboard NOTE: For a detailed list of available keyboards, see Sequential part number listing on page 29. Description Spare part number Keyboard, backlit 768130-xxx Keyboard, no backlight 768787-xx1 Before removing the keyboard, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
4. Slide the keyboard slightly downward toward the palm rest to disengage the top of the keyboard from the top cover. 5. Rotate the top of the keyboard upward (1), and then lift the keyboard up at an angle (2) to disengage the tabs at the bottom of the keyboard. NOTE: A cable connects the bottom of the keyboard to the system board. Make sure not to prematurely pull the keyboard cable out of the system board connector. 6. Rotate the keyboard until it rests on the palm rest (1).
7. Disconnect the keyboard cable by lifting the keyboard connector latch (2), and then disconnect the keyboard cable from the system board (3). 8. Remove the keyboard. Reverse this procedure to install the keyboard.
6 Removal and replacement procedures for Authorized Service Provider parts CAUTION: Components described in this chapter should only be accessed by an authorized service provider. Accessing these parts can damage the computer or void the warranty. NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions.
Display subcomponents (bezel, webcam, panel) This section describes removing display subcomponents that do not require that you remove the entire display assembly from the computer. You can remove the display bezel, webcam/microphone module, and display panel while the display assembly is still attached to the computer. To remove the remaining display subcomponents, you must remove the entire display assembly from the computer.
6. Remove the display bezel (6). The display bezel is available using spare part number 768125-001 for models with a webcam and 768126-001 for models without a webcam. Display bezel mylar screw covers are available in the Rubber Kit, spare part number 768136-001. 7. If it is necessary to replace the webcam or microphone module, gently pull the module away from the double-sided tape on the display enclosure (1), and then disconnect the cable from the module (2).
8. If it is necessary to remove the display panel from the enclosure, remove the 4 Phillips PM2.0×3.0 screws (1) that secure the panel to the display enclosure, and then lift the top of the panel upward (2).
9. Rotate the display panel onto the keyboard (1), disconnect the display cable from the rear of the panel (2), and then remove the display panel (3) from the enclosure. 10. If it is necessary to replace the display hinges, remove the 6 Phillips PM2.0×3.0 screws (1) that secure the display hinges to the display enclosure. 11. Lift the bottom of the hinges upward (2), pull the top of the hinges out from under the tabs (3), and then remove the display hinges from the display enclosure (4).
Reverse this procedure to reassemble and install the display bezel, webcam/microphone module, and display panel. Top cover NOTE: Top cover spare part kits include the touchpad assembly. Description Spare part number Top cover (includes touchpad) 768139-001 Before removing the top cover, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.
3. Remove the 11 Torx T8M2.5×3.0 screws that secure the top cover to the computer. 4. Position the computer upright and open it as far as possible. 5. Disconnect the following cables from the system board: ● (1): Card reader board cable ● (2): Power button board cable ● (3): Function board cable ● (4): Speaker cable ● (5): USB board cable 6. Remove the 4 Torx T8M2.5×6.0 screws (6) from the top of the computer. 7. Pry the top cover off the computer to disengage it.
8. Lift the top of the top cover (1), and the lift the top cover up and remove it from the computer (2). Reverse this procedure to install the top cover.
RTC battery, HP 455 models Description Spare part number RTC battery 738824-001 Before removing the RTC battery, follow these steps: On HP 455 models, you access the RTC battery without removing the system board. 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
Speaker assembly Description Spare part number Speaker assembly 768138-001 NOTE: You must remove the left speaker to remove to function board cable. Before removing the speaker assembly, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
4. Remove the speakers from the top cover (3). Reverse this procedure to install the speaker assembly.
Fingerprint reader assembly Description Spare part number Fingerprint reader assembly (includes cable, bracket, and bezel) 768128-001 Before removing the fingerprint reader assembly, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
3. Remove the fingerprint reader board and cable assembly from the top cover (3). Reverse this procedure to install the fingerprint reader assembly. Power button board Description Spare part number Power button board assembly 767442-001 Before removing the power button board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.
d. Optical drive (Optical drive on page 50) e. Top cover (see Top cover on page 64) Remove the power button board: 1. Position the top cover upside-down. 2. Remove the Phillips PM2.0×3.0 screw (1) that secures the power button board to the top cover. 3. Slide the board upward to disengage it from the tabs (2). 4. Lift the board up to remove it from the top cover (3), while guiding the cable through the hole in the top cover (4). Reverse this procedure to install the power button board.
Function board Description Spare part number Function board 768131-001 Before removing the function board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
4. On the front of the top cover, pull the cable to disengage it from the adhesive that secures it, and then pull the cable through the hole in the top cover (4). 5. Remove the function board from the top cover. Reverse this procedure to install the function board.
Card reader board Description Spare part number Card reader board for use in HP 450 models 768133-001 Card reader board for use in HP 455 models 780894-001 Before removing the card reader board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
4. Remove the card reader board from the top cover (3). Reverse this procedure to install the card reader board.
USB/audio board Description Spare part number USB/audio board 768132-001 Before removing the USB/audio board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
4. Lift the board off the top cover (3). Reverse this procedure to install the USB/audio board.
Touchpad button board Description Spare part number Touchpad button board 768140-001 Before removing the touchpad button board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
6. Lift the touchpad button board off the top cover (5). Reverse this procedure to install the touchpad button board.
Fan Description Spare part number Fan 767433-001 NOTE: To properly ventilate the computer, allow at least 7.6 cm (3.0 in) of clearance on the left side of the computer. The computer uses an electric fan for ventilation. The fan is controlled by a temperature sensor and is designed to turn on automatically when high temperature conditions exist.
2. Lift the fan from the computer (2). Reverse this procedure to install the fan.
Battery connector cable The battery connector cable is included in the Cable Kit, spare part number 768127-001. Before removing the battery connector cable, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
System board NOTE: All system board spare part kits include replacement thermal material. Description Spare part number Intel i7-4510U processor; 2-GB discrete graphics memory: Without Windows 8.1 768145-001 Windows 8.1 Professional 768145-501 Windows 8.1 Standard 768145-601 Intel i3-4030U processor; 2-GB discrete graphics memory Without Windows 8.1 782950-001 Windows 8.1 Professional 782950-501 Windows 8.
Description Spare part number Windows 8.1 Standard 784652-601 Intel i3-4030U processor; UMA graphics memory Without Windows 8.1 782952-001 Windows 8.1 Professional 782952-501 Windows 8.1 Standard 782952-601 Windows 8.1 Standard 768148-601 Intel i3-4005U processor; UMA graphics memory Without Windows 8.1 782951-001 Windows 8.1 Professional 782951-501 Windows 8.1 Standard 782951-601 Intel Pentium 3558U processor; UMA graphics memory Without Windows 8.1 768150-001 Windows 8.
Description Spare part number AMD A8-7100 processor; UMA graphics memory ● Without Windows 8.1 773074-001 ● Windows 8.1 Professional 773074-501 ● Windows 8.1 Standard 773074-601 AMD A6-7050B processor; UMA graphics memory ● Without Windows 8.1 773073-001 ● Windows 8.1 Professional 773073-501 ● Windows 8.1 Standard 773073-601 Before removing the system board, follow these steps: 1. Shut down the computer.
2. Disconnect the following cables from the system board: (1) Power connector cable (2) Display cable (3) Battery connector cable 3. Remove the 3 Phillips PM2.5×4.0 screws (1) that secure the system board and the broadhead Phillips PM2.0×3.0 screw (2) that secures the optical drive extension board to the computer. 4. Lift the right side of the system board up at an angle (3).
5. Pull the system board up and toward the right to remove it from the computer (4). Reverse this procedure to install the system board.
Optical drive extension board You must remove the system board to remove the optical drive extension board. Before removing the optical drive extension board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
RTC battery, HP 450 models Description Spare part number RTC battery 738824-001 On HP 450 models, you must remove the system board to access the RTC battery. Before removing the RTC battery, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
3. Remove the battery from the socket (2). Reverse this procedure to install the RTC battery.
Heat sink assembly All heat sink assembly spare part kits include replacement thermal material.
b. Lift the heat sink from the system board (2). NOTE: For discrete models, thoroughly clean thermal material from the surfaces of the system board components (1)(3) and the heat sink (2)(4) each time you remove the heat sink. All heat sink and processor spare part kits include thermal material. UMA models: a. To remove the UMA heat sink assembly, in the order indicated on the heat sink, loosen the 4 captive Phillips screws (1) that secure the heat sink to the system board.
b. Lift the heat sink from the system board (2). NOTE: For UMA models, thoroughly clean thermal material from the surfaces of the system board component (1) and the heat sink (2) each time you remove the heat sink. All heat sink and processor spare part kits include thermal material. Reverse this procedure to install the heat sink assembly.
Display assembly Description Spare part number Display panel, 39.6-cm (15.6-inch), HD, anti-glare, touch screen, one antenna 782121-001 Display panel, 39.6-cm (15.6-inch), HD, anti-glare, touch screen, two antennas 782122-001 This section describes removing the display assembly in its entirety and disassembling all the display subcomponents. The entire display hinge-up is not spared.
96 2. Pull the antenna cables through from the bottom of the computer. Position the computer upside down, and then remove the cables from the clips near the wireless modules (1), pulling the cables (2) through the holes (3) in the computer. 3. Position the computer upright and open. 4. Disconnect the display cable from the system board (1). 5. Remove the WLAN antennas and WWAN antennas (if equipped) from the routing path along the base of the computer (2). 6.
7. Remove the 5 Phillips PM2.5×4.0 screws (1) from the display hinges. 8. Lift the display assembly straight up and remove it (2). CAUTION: When installing the display assembly, be sure that the wireless antenna cables are routed and arranged properly. Failure to properly route the antennas can result in degradation of the computer's wireless performance. 9. If you need to remove the display bezel, remove the 2 mylar screw covers (1) and the 2 Phillips PM2.0×3.
11. Remove the display bezel (6). The display bezel is available using spare part number 768125-001 for models with a webcam and 768126-001 for models without a webcam. Display bezel mylar screw covers are available in the Rubber Kit, spare part number 768136-001. 12. If it is necessary to replace the webcam or microphone module, gently pull the module away from the double-sided tape on the display enclosure (1), and then disconnect the cable from the module (2).
13. If it is necessary to remove the display panel from the enclosure, remove the 4 Phillips PM2.0×3.0 screws (1) that secure the panel to the display enclosure, and then lift the top of the panel upward (2).
14. Rotate the display panel all the way over (1), disconnect the display cable from the rear of the panel (2), and then remove the display panel (3) from the enclosure. 15. If it is necessary to replace the display hinges, remove the 6 Phillips PM2.5×3.0 screws (1) that secure the display hinges to the display enclosure. 16. Lift the bottom of the hinges upward (2), pull the top of the hinges out from under the tabs (3), and then remove the display hinges from the display enclosure (4).
17. If it is necessary to replace the display/webcam cable, lift the display/webcam cable assembly straight up and off the display panel. The display cable is available in the Cable Kit using spare part number 768127-001. Reverse this procedure to reassemble and install the display assembly.
Power connector and cable Description Spare part number Power connector and cable 767432-001 Before removing the power cable, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
7 Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) in Windows 8.1 Using Computer Setup Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory.
– or – Use the arrow keys to select Main > Ignore Changes and Exit, and then press enter. ● To save your changes and exit Computer Setup menus: Click the Save icon in the lower-right corner of the screen, and then follow the on-screen instructions. – or – Use the arrow keys to select Main > Save Changes and Exit, and then press enter. Your changes go into effect when the computer restarts. Restoring factory settings in Computer Setup NOTE: Restoring defaults will not change the hard drive mode.
1. Start Computer Setup. 2. Use a pointing device or the arrow keys to select Main > System Information. 3. To exit Computer Setup without saving your changes, click the Exit icon in the lower-right corner of the screen, and then follow the on-screen instructions. – or – Use the arrow keys to select Main > Ignore Changes and Exit, and then press enter.
Using MultiBoot About the boot device order As the computer starts, the system attempts to boot from enabled devices. The MultiBoot utility, which is enabled at the factory, controls the order in which the system selects a boot device. Boot devices can include optical drives, diskette drives, a network interface card (NIC), hard drives, and USB devices. Boot devices contain bootable media or files that the computer needs to start and operate properly.
To move the device down in the boot order, use a pointing device to click the down arrow, or press the key. 5. To save your changes and exit Computer Setup, click the Save icon in the lower-left corner of the screen, and then follow the on-screen instructions. – or – Use the arrow keys to select Main > Save Changes and Exit, and then press enter. Dynamically choosing a boot device using the f9 prompt To dynamically choose a boot device for the current startup sequence, follow these steps: 1.
Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components. To start HP PC Hardware Diagnostics UEFI: 1. Turn on or restart the computer, quickly press esc, and then press f2.
8 Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) in Windows 7 Using Computer Setup Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory.
– or – Use the arrow keys to select Main > Ignore Changes and Exit, and then press enter. ● To save your changes and exit Computer Setup menus: Click the Save icon in the lower-right corner of the screen, and then follow the on-screen instructions. – or – Use the arrow keys to select Main > Save Changes and Exit, and then press enter. Your changes go into effect when the computer restarts. Restoring factory settings in Computer Setup NOTE: Restoring defaults will not change the hard drive mode.
1. Start Computer Setup. 2. Use a pointing device or the arrow keys to select Main > System Information. 3. To exit Computer Setup without saving your changes, click the Exit icon in the lower-right corner of the screen, and then follow the on-screen instructions. – or – Use the arrow keys to select Main > Ignore Changes and Exit, and then press enter.
Using MultiBoot About the boot device order As the computer starts, the system attempts to boot from enabled devices. The MultiBoot utility, which is enabled at the factory, controls the order in which the system selects a boot device. Boot devices can include optical drives, diskette drives, a network interface card (NIC), hard drives, and USB devices. Boot devices contain bootable media or files that the computer needs to start and operate properly.
Dynamically choosing a boot device using the f9 prompt To dynamically choose a boot device for the current startup sequence, follow these steps: 1. Open the Select Boot Device menu by turning on or restarting the computer, and then pressing esc while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen. 2. Press f9. 3. Use a pointing device or the arrow keys to select a boot device, then press enter.
To start HP PC Hardware Diagnostics UEFI: 1. Turn on or restart the computer, quickly press esc, and then press f2. After pressing f2, the BIOS searches three places for the HP PC Hardware Diagnostics (UEFI) tools in the following order: a. Connected USB drive NOTE: To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see Downloading HP PC Hardware Diagnostics (UEFI) to a USB device on page 114. 2. b. Hard drive c.
9 Computer Setup (BIOS) and HP PC Hardware Diagnostics (UEFI) in Ubuntu Linux Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes settings for the types of peripherals installed, the startup sequence of the computer, and the amount of system and extended memory. NOTE: Use extreme care when making changes in Computer Setup.
Use the arrow keys to select Main > Ignore Changes and Exit, and then press enter. – or – ● To save your changes and exit Computer Setup menus, click the Save icon in the lower-left corner of the screen, and then follow the on-screen instructions. – or – Use the arrow keys to select Main > Save Changes and Exit, and then press enter. Your changes go into effect when the computer restarts. Restoring factory settings in Computer Setup NOTE: Restoring defaults will not change the hard drive mode.
Use the arrow keys to select Main > Ignore Changes and Exit, and then press enter. NOTE: You can also determine the BIOS version by turning on or restarting the computer, pressing the esc key while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen, and then pressing the f1 key. Follow the on-screen instructions to exit this screen.
NOTE: To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see Downloading HP PC Hardware Diagnostics (UEFI) to a USB device on page 118. b. 2. BIOS When the diagnostic tool opens, use the keyboard arrow keys to select the type of diagnostic test you want to run, and then follow the on-screen instructions. NOTE: If you need to stop a diagnostic test, press esc.
10 Backup and recovery in Windows 8.1 To protect your information, use Windows backup and restore utilities to back up individual files and folders, back up your entire hard drive, create system repair media (select models only) by using the installed optical drive (select models only) or an optional external optical drive, or create system restore points. In case of system failure, you can use the backup files to restore the contents of your computer.
CAUTION: Some Startup Repair options will completely erase and reformat the hard drive. All files you have created and any software installed on the computer are permanently removed. When reformatting is complete, the recovery process restores the operating system, as well as the drivers, software, and utilities from the backup used for recovery. 1. If possible, back up all personal files. 2. If possible, check for the presence of the Recovery Image partition and the Windows partition.
Using Windows operating system media (purchased separately) To order a Windows operating system DVD, contact support. See the Worldwide Telephone Numbers booklet included with the computer. You can also find contact information from the HP website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. CAUTION: Using a Windows operating system media completely erases hard drive contents and reformats the hard drive.
11 Backup and recovery in Windows 7 Your computer includes HP and Windows tools to help you safeguard your information and retrieve it if you ever need to. These tools will help you return your computer to a proper working state, all with simple steps. This section provides information about the following processes: ● Creating recovery media and backups ● Restoring and recovering your system Creating recovery media and backups Recovery after a system failure is only as good as your most recent backup.
applications if the hard drive becomes corrupted. HP Recovery Disc Creator can create two kinds of recovery DVDs: ● Windows 7 operating system DVD—Installs the operating system without additional drivers or applications. ● Driver Recovery DVD—Installs specific drivers and applications only, in the same way that the HP Software Setup utility installs drivers and applications. Creating recovery media NOTE: The Windows 7 operating system DVD can be created only once.
To create a backup using Windows Backup and Restore: NOTE: The backup process may take over an hour, depending on file size and the speed of the computer. 1. Select Start > All Programs > Maintenance > Backup and Restore. 2. Follow the on-screen instructions to set up your backup, create a system image (select models only), or create system repair media (select models only).
1. If possible, back up all personal files. 2. If possible, check for the presence of the Windows partition. To check for the Windows partition, select Start > Computer. NOTE: If the Windows partition is not listed, you must recover your operating system and programs using the Windows 7 operating system DVD and the Driver Recovery media. For additional information, see Using Windows 7 operating system media on page 125. 3.
To initiate recovery using a Windows 7 operating system DVD: NOTE: This process takes several minutes. 1. If possible, back up all personal files. 2. Restart the computer, and then insert the Windows 7 operating system DVD into the optical drive before the Windows operating system loads. 3. When prompted, press any keyboard key. 4. Follow the on-screen instructions. 5. Click Next. 6. Select Repair your computer. 7. Follow the on-screen instructions. After the repair is completed: 1.
12 Backup and Recovery in Ubuntu Linux Recovery after a system failure is as good as your most recent backup. As you add new software and data files, you should continue to back up your system on a regular basis to maintain a reasonably current backup. Your computer includes tools provided by HP to help you safeguard your information and retrieve it if ever needed. Creating backups 1. Create restore media immediately after you set up the computer.
5. Under Restore Point, click the time and date of the backup. NOTE: If multiple backups have been performed, click Use the latest version to restore the latest version. 6. Click Restore to start restoring the files, or click Cancel to cancel the operation. Performing a system recovery Recovery allows you to repair or restore the computer to its original factory state. You can create an HP Factory Image, using an installed or an external DVD±RW optical drive.
NOTE: HP recommends that you create the USB Recovery Disk in the event of a system failure. The Disk On Key used for this process should be 4 GB or larger. Creating a USB Recovery Disk On Key 1. Connect the USB Disk On Key to a USB port on the computer. 2. Select Computer > More applications > Tools > Create Recovery USB. 3. Enter the root password when prompted. 4. Select USB Disk On Key from the list. 5. Click OK. 6.
You can initiate this option by using the f11 key. To use the f11 key: Press f11 while the computer boots. – or – Press and hold f11 as you press the power button. The following options are available: ● Cancel/Reboot—Reboots the system. No recovery or restore activity is performed. ● Recover/Repair System—This option repairs a system that is not working properly and preserves user data. ● Restore Factory System—This option restores the system back to the original factory state.
13 Specifications Computer specifications Metric U.S. Non-touch 262.8 mm 10.35 in Touch 263.2 mm 10.36 in Width 375 mm 14.76 in Non-touch 23.4 to 25.5 mm 0.92 to 1.00 in Touch 25.0 to 27.1 mm 0.98 to 1.07 in Non-touchscreen (equipped with 1 DIMM, M.2 SSD, WLAN module, webcam, 4 cell battery, optical drive) 2.22 kg 4.9 lbs Non-touchscreen (equipped with 1 DIMM, M.2 SSD, WLAN module, webcam, 4 cell battery, no optical drive) 2.11 kg 4.
Metric U.S. Operating (14.7 to 10.1 psia) -15 m to 3,048 m 50 ft to 10,000 ft Nonoperating (14.7 to 4.4 psia) -15 m to 12,192 m -50 ft to 40,000 ft Shock Operating 125 g, 2 ms, half-sine Nonoperating 200 g, 2 ms, half-sine Random vibration Operating 0.75 g zero-to-peak, 10 Hz to 500 Hz, 0.25 oct/min sweep rate Nonoperating 1.50 g zero-to-peak, 10 Hz to 500 Hz, 0.5 oct/min sweep rate NOTE: Applicable product safety standards specify thermal limits for plastic surfaces.
Hard drive specifications 1.5-TB* 1-TB* 750-GB* 500-GB* 500-GB* hybrid 320-GB* Height 9.5 mm 9.5 mm 9.5 mm 9.5 mm or 7.0 mm 7.0 mm 7.
Solid-state drive specifications 120-GB* 128-GB* Height 1.35 mm 7.0 mm Weight < 10 g < 50 g Form factor M.2 2242-D2-B-M 2.5-inch Transfer rate up to 540 MB/sec up to 515 MB/sec Interface type SATA-3 SATA-3 Ready time, maximum (to not busy) 1.0 ms < 1.0 ms Access times, logical 0.1 ms 0.1 ms Total logical sectors 234,441,648 250,069,680 Operating temperature 0°C to 70°C (32°F to 158°F) *1 GB = 1 billion bytes when referring to hard drive storage capacity.
DVD±RW SuperMulti DL Drive specifications Applicable disc Center hole diameter Read: Write: CD-DA, CD+(E)G, CD-MIDI, CD-TEXT, CD-ROM, CDROM XA, MIXED MODE CD, CD-I, CD-I Bridge (PhotoCD, Video CD), Multisession CD (Photo-CD, CDEXTRA, Portfolio, CD-R, CD-RW), CD-R, CD-RW, DVD-ROM (DVD-5, DVD-9, DVD-10, DVD-18), DVDR, DVD-RW, DVD+R, DVD+RW, DVD-RAM CD-R and CD-RW DVD+R, DVD+RW, DVD-R, DVD-RW, DVD-RAM 1.5 cm (0.59 in) Disc diameter Standard disc 12 cm (4.72 in) Mini disc 8 cm (3.
Blu-ray ROM DVD±RW SuperMulti DL Drive Applicable disc Read: Write: CD-DA, CD+(E)G, CD-MIDI, CDTEXT, CDROM, CD-ROM XA, MIXED MODE CD, CD-I, CD-I Bridge (Photo-CD, Video CD), Multisession CD (Photo-CD, CD-EXTRA, Portfolio, CD-R, CD-RW), CD-R, CD-RW, DVDROM (DVD-5, DVD-9, DVD-10, DVD-18), DVD-R, DVD-RW, DVD+R, DVD +RW, DVD-RAM, HD-ROM (Single Layer), HD-ROM (Dual Layer), HD DVD-R, HD DVDR for Dual Layer, HD DVD-RW CD-R and CD-RW DVD+R, DVD+R(9), DVD +RW, DVD-R, DVD-R(9),DVD-RW, DVD-RAM Access time CD D
Disc thickness 1.2 mm (0.047 in) Track pitch 0.74 μm Access time CD DVD Random < 100 ms < 125 ms Full Stroke < 175 ms < 225 ms Audio output level Line-out, 0.7 Vrms Cache buffer 512 KB Data transfer rate CD-R (24X) 3600 KB/s (150 KB/s at 1X CD rate) CD-RW (10X) 1500 KB/s (150 KB/s at 1X CD rate) CD-ROM (24X) 3,600 KB/sec DVD (8X) 3600 KB/s (150 KB/s at 1X CD rate) Multiword DMA mode 2 16.
14 Statement of Volatility The purpose of this document is to provide general information regarding non-volatile memory in industrystandards based HP Business Notebook PC systems and provide general instructions for restoring nonvolatile memory that can contain personal data after the system has been powered off and the hard drive has been removed. HP Business Notebook PC products that use Intel®-based or AMD®-based system boards contain volatile DDR memory.
Configuration, then AMT Options. Then select Unconfigure AMT on next boot. Select Save then Yes. Select the File menu, and then select Save Changes and Exit. Reboot the system and confirm that you want to unconfigure AMT. 2. j. If the optional Intel® Anti-Theft Technology (AT) was activated, contact the provider to deactivate it. k. If the optional Absolute® Software Computrace® management and tracking service was activated on the notebook PC, contact the provider to deactivate it. l.
Non-volatile memory usage Non Volatile Memory Type Amount (Size) Does this memory store customer data? Does this memory retain data when power is removed? What is the purpose of this memory? How is data input into this memory? How is this memory write protected? Real Time Clock (RTC) battery backed-up CMOS configuration memory (CMOS) 256 Bytes No Yes Stores system date and time and limited keyboard controller data. Using the F10 Setup utility or changing the Microsoft® Windows® date & time.
third party data store contents can populated by a remote management console or local applications registered by an administrator to have access to the space. Intel can be applied using this utility. Bluetooth flash 2Mbit No Yes Stores Bluetooth configuration and firmware. Programmed at the factory. Tools for writing data to this memory are not publicly available but can be obtained from the silicon vendor.
Questions and answers 1. 2. How can the BIOS settings be restored (returned to factory settings)? a. Turn on or restart the computer and press F10 when prompted near the bottom of the display. b. Select File, then select Restore defaults. c. Follow the on-screen instructions. d. Select File, save changes and exit, then press Enter.
15 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts ac, or from 220 to 240 volts ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased. Power cord sets for use in other countries and regions must meet the requirements of the country or region where the computer is used.
Country/region Accredited agency Applicable note number Japan JIS 3 The Netherlands KEMA 1 New Zealand SANZ 1 Norway NEMKO 1 The People's Republic of China CCC 4 Saudi Arabia SASO 7 Singapore PSB 1 South Africa SABS 1 South Korea KTL 5 Sweden SEMKO 1 Switzerland SEV 1 Taiwan BSMI 6 Thailand TISI 1 The United Kingdom ASTA 1 The United States UL 2 1. The flexible cord must be Type HO5VV-F, 3-conductor, 0.75mm2 conductor size.
16 Recycling Battery When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/ recycle. Display WARNING! The backlight contains mercury.
2. Lift up and out on the left and right inside edges (1) and the top and bottom inside edges (2) of the display bezel until the bezel disengages from the display assembly. 3. Remove the display bezel (3). 4. Disconnect all display panel cables (1) from the display inverter and remove the inverter (2). 5. Remove all screws (1) that secure the display panel assembly to the display enclosure.
6. Remove the display panel assembly (2) from the display enclosure. 7. Position the display panel assembly upside-down. 8. Remove all screws that secure the display panel frame to the display panel. 9. Use a sharp-edged tool to cut the tape (1) that secures the sides of the display panel to the display panel frame. 10. Remove the display panel frame (2) from the display panel. 11. Remove the screws (1) that secure the backlight cover to the display panel.
12. Lift the top edge of the backlight cover (2) and swing it outward. 13. Remove the backlight cover. 14. Position the display panel right-side up. 15. Remove the backlight cables (1) from the clip (2) in the display panel. 16. Position the display panel upside-down. WARNING! The backlight contains mercury. Exercise caution when removing and handling the backlight to avoid damaging this component and causing exposure to the mercury.
17. Remove the backlight frame from the display panel. 18. Remove the backlight from the backlight frame. 19. Disconnect the display panel cable (1) from the LCD panel. 20. Remove the screws (2) that secure the LCD panel to the display rear panel. 21. Release the LCD panel (3) from the display rear panel. 22. Release the tape (4) that secures the LCD panel to the display rear panel.
23. Remove the LCD panel. 24. Recycle the LCD panel and backlight.
Index A AC adapter, spare part numbers 27 AC adapter/battery light 15 antennas disconnecting 52, 54 audio board spare part number 32 audio, product description 3 audio-in (microphone) jack, identifying 16 audio-out (headphone) jack, identifying 16 B backup 127 Backup and Restore 124 backup tools 122 backups creating 123 recovering 124 base enclosure, spare part number 24 battery spare part number 24, 31, 43 battery bay, identifying 14 battery connector cable removal 83 spare part number 83 battery connector
F f11 recovery 120, 125 fan removing 81 spare part number 24, 31 fingerprint reader identifying 12 fingerprint reader assembly removal 70 spare part number 21, 31, 70 fn key, identifying 12 function board removal 73 spare part number 21, 32, 73 function keys, identifying 12 G graphics, product description 1 grounding equipment and methods 41 H hard drive precautions 38 product description 3 removing 46 spare part numbers 24, 27, 30, 36, 46 specifications 133 Hard Drive Hardware Kit, spare part number 27, 31
power button identifying 11 power button board assembly removal 71 spare part number 21, 31, 71 power cable removal 102 spare part number 24, 31, 102 power connector, identifying 15 power cord set requirements 143 spare part numbers 27, 28, 29, 30 power lights 10 power requirements, product description 5 processor product description 1 product description audio 3 chipset 1 display panel 2 Ethernet 4 external media cards 5 graphics 1 hard drives 3 keyboard 5 memory module 2 microphone 3 operating system 5 op
product description 3 spare part number 31 webcam light, identifying 8 webcam module removal 61, 98 spare part number 25 Windows Refresh 121 Reset 121 Windows 7 operating system DVD creating 122 using for restore 125 Windows 7 operating system media creating 122 using for restore 125 Windows key, identifying 12 Windows operating system DVD 121 Windows Startup Repair, using 124 wireless antennas disconnecting 52, 54 wireless antennas, identifying 8 wireless light 10 wireless, product description 4 WLAN anten
