HP OMEN Pro 15 Notebook Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only.
© Copyright 2015 Hewlett-Packard Development Company, L.P. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. NVIDIA is a trademark of NVIDIA Corporation in the U.S. and other countries. SD Logo is a trademark of its proprietor. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services.
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation.
iv Safety warning notice
Table of contents 1 Product description ....................................................................................................................................... 1 2 Getting to know your computer ...................................................................................................................... 3 Finding your hardware and software information ................................................................................................ 3 Display ...........................
Specifications ............................................................................................................................................. 39 Computer specifications ...................................................................................................................................... 39 Solid-state drive specifications ........................................................................................................................... 40 15.
1 Product description Category Description Product Name HP OMEN Pro 15 Notebook Processor 4th generation Intel® Core™ i7 processors Intel Core i7-4870HQ (2.5 GHz, turbo up to 3.6 GHz) 1600 MHz/6 MB Cache, 47W Intel Core i7-4720HQ (2.6 GHz, turbo up to 3.
Category Description Push-Push Insertion/Removal. Supports SD, SDHC, SDXC. Internal cards One NGFF Slot (2230) for WLAN One NGFF Slot (2260/2280) for SSD Ports HDMI v1.4b supporting up to 2560×1600 @ 60Hz / 4096×2304 @ 24Hz One mini Display Port v1.2 supporting Max. 3840×2160 @ 60 Hz resolution Headphone/microphone combo jack (stereo) USB 3.0 ports (4) Support HP USB Boost (Sleep and Charge) on all four USB 3.
2 Getting to know your computer Finding your hardware and software information ▲ Select Start > Computer. – or – ▲ Select Start > All Programs > HP > HP Performance Advisor > Your Computer > Device Information. A list displays all the devices installed in your computer, including optical drives, solid-state drives (SSD), or a secondary hard drive. To find out what software is included on your computer, select Start > All Programs.
Display Component Description (1) WLAN antennas* Send and receive wireless signals to communicate with wireless local area networks (WLANs). (2) Internal microphones (2) Record sound. (3) Webcam light On: The webcam is in use. (4) Webcam Records video and captures photographs. Some models allow you to video conference and chat online using streaming video. To use the webcam, select Start > All Programs > Communication and Chat > HP WebCam.
Right side Component (1) Description Memory card reader Reads optional memory cards that store, manage, share, or access information. To insert a card: Hold the card label-side up, with connectors facing the slot, insert the card into the slot, and then press in on the card until it is firmly seated. To remove a card: Press in on the card it until it pops out.
Rear Component (1) Description Vents (2) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. (2) AC adapter light ● On: The AC adapter is connected and the battery is charged. ● Off: The computer is using battery power. (3) Power connector Connects an AC adapter. (4) USB 3.
Top Touchpad Component (1) Description Touchpad zone Reads your finger gestures to move the pointer or activate items on the screen. TIP: You can disable the touchpad or change the touchpad sensitivity and click speed. (2) Left touchpad button Functions like the left button on an external mouse. (3) Right touchpad button Functions like the right button on an external mouse.
Lights TIP: You can customize the keyboard lighting. See Lighting zones on page 11. Component (1) Power light ● On: The computer is on. ● Blinking: The computer is in the Sleep state, a powersaving state. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in Hibernation. Hibernation is a power-saving state that uses the least amount of power. (2) Caps lock light On: Caps lock is on, which switches the keys to all capital letters.
Buttons and speakers Component (1) Description Power button ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep. ● When the computer is in Hibernation, press the button briefly to exit Hibernation. CAUTION: Pressing and holding down the power button will result in the loss of unsaved information.
Keys TIP: You can customize many of these keys in HP Keyboard Control. Component Description (1) Programmable keys Allow you to create up to 30 different customized key combinations when used alone or with the fn, ctrl, alt, or shift keys. (2) esc key Displays system information when pressed in combination with the fn key. (3) fn key Executes frequently used system functions when pressed in combination with one of the action keys or the esc key. (4) Windows key Displays the Windows Start menu.
Lighting zones The keyboard includes programmable lighted keyboard zones that ensure that you hit the right key every time, even when working in low-light conditions. With HP Keyboard Control you can customize the colors of each zone for each user profile. NOTE: When you first set up your computer, all of the lighting zones are red.
3. On the keyboard image, click the lighting zone you want to customize. –or– In the drop-down box, select the lighting zone that you want to customize. 4. Select the color you want to change, and then assign it to a user profile. NOTE: Repeat steps 2 through 4 for each lighting zone you want to change for each user profile. TIP: You can select one color and apply it to all the lighting zones at once.
3 Illustrated parts catalog NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions.
14 Item Component Spare part number (1) Display assembly (full hinge-up) 811398-001 (2) Keyboard/top cover (includes top cover, keyboard, keyboard support bracket, and screws): For use in Canada 808331-DB1 For use in Denmark, Finland, and Norway 808331-DH1 For use in Germany 808331-041 For use in Japan 808331-291 For use in the Netherlands 808331-B31 For use in the United Kingdom and Sinapore 808331-031 For use in the United States 808331-001 (3) TouchPad (includes cable) 788607-001
Miscellaneous parts Component Spare part number 120-W HP Smart AC adapter (PFC, 4.5-mm) 710415-001 HP HDMI-to-VGA adapter 701943-001 Screw Kit 788609-001 Mouse HP USB laser mouse 674318-001 HP wireless mouse 691922-001 Power cord (3-pin, black, 1.
4 Removal and replacement preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screw driver ● Magnetic screw driver ● Phillips P0 screw driver Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.
An electronic device exposed to ESD may not be affected at all and can work perfectly throughout a normal cycle. Or the device may function normally for a while, then degrade in the internal layers, reducing its life expectancy. CAUTION: To prevent damage to the computer when you are removing or installing internal components, observe these precautions: Keep components in their electrostatic-safe containers until you are ready to install them.
Workstation guidelines Follow these grounding workstation guidelines: ● Cover the workstation with approved static-shielding material. ● Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment. ● Use conductive field service tools, such as cutters, screw drivers, and vacuums. ● When fixtures must directly contact dissipative surfaces, use fixtures made only of staticsafe materials.
The following table lists the shielding protection provided by antistatic bags and floor mats.
5 Removal and replacement procedures for Authorized Service Provider parts Computer replacement procedures This chapter provides removal and replacement procedures for Authorized Service Provider only parts. CAUTION: This computer does not have user-replaceable parts. Only HP authorized service providers should perform the removal and replacement procedures described here. Accessing the internal part could damage the computer or void the warranty.
2. Pry up to remove the rubber strips from the bottom of the computer. NOTE: You cannot replace the removed rubber strips. You must use new rubber strips when reassembling the computer. All spare part kits that require removal of the bottom cover include replacement rubber strips. 3. Remove the 11 Phillips PM2.0×5.0 screws that secure the bottom cover to the computer. 4. Lift the bottom cover off the computer.
Disconnecting the battery IMPORTANT: Be sure to disconnect or remove the battery before removing any components from the computer. Before disconnecting the battery, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4.
WLAN module Component Spare part number Intel Dual Band Wireless-AC 7260(non v-Pro) 802.11 AC 2x2 WiFi + BT 4.0 Combo Adapter 784645-006 Before replacing the WLAN module, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4.
Reverse this procedure to install the WLAN module.
Solid-state drive (M.2) Description Spare part number 256 GB solid-state drive, MLC, M.2.2280, PCIe 808334-001 512 GB solid-state drive, MLC, M.2.2260, PCIe 808335-001 Before removing the solid-state drive, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3.
Heat sink and fans NOTE: The heat sink and fans are spared together. Component Spare part number Heat sink and fans (includes replacement thermal material) 811397-001 Before replacing the heat sink and fans, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3.
5. Use the following image to determine where thermal material must be installed on the heat sink and system board. (1)-(6) show locations on the system board that require thermal material. (7)-(12) show locations on the heat sink that require thermal material. Reverse this procedure to install the heat sink and fans.
Battery IMPORTANT: Be sure to disconnect or remove the battery before removing any components from the computer. Component Spare part number Battery, 4-cell, 58-Wh, 3.82-Ah, Li-ion 778978-006 Before replacing the battery, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3.
3. Lift the battery (3) from the computer. Reverse this procedure to install the battery.
TouchPad Component Spare part number TouchPad (includes cable) 788607-001 Before replacing the TouchPad, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the bottom cover (see Bottom cover on page 20). 5.
System board Component Spare part number System board equipped with an Intel Core i7-4720HQ processor and 2 GB of discrete graphics memory (includes thermal grease and thermal pads) Includes 16 GB of system memory 812014-001 Includes 8 GB of system memory 812013-001 System board equipped with an Intel Core i7-4870HQ processor and 2 GB of discrete graphics memory (includes thermal grease and thermal pads) Includes 16 GB of system memory 812012-001 Includes 8 GB of system memory 808333-001 Before re
2. Remove the three Phillips PM2.0×3.0 screws (1) that secure the system board to the computer. 3. Remove the bolthead screw (2) that secures the system board to the computer. 4. Lift the system board (3) out of the computer. Reverse this procedure to install the system board.
Power button board Component Spare part number Power button board (includes cable) 788605-001 Before replacing the power button board, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4.
Power connector cable Component Spare part number Power connector cable (includes cable, bracket, and screws) 788599-001 Before replacing the power connector cable, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4.
Speakers Component Spare part number Speaker Kit (includes left and right speakers) 788610-001 Before replacing the speakers, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4.
Light modules Component Spare part number Light modules (includes left, right, and rear modules and cables) 788604-001 Light modules are located under each speaker and at left and right near the rear of the computer. The two modules at the rear are wired together and secured with screws. The left and right modules under the speakers are secured with adhesive. Before replacing the light modules, follow these steps: 1. Turn off the computer.
Reverse this procedure to install the light modules. Display assembly Component Spare part number Display assembly (full hinge-up) 811398-001 The display assembly is spared only as a full hinge-up. The display is not spared at the subassembly level. Before replacing the display assembly, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.
3. Separate the display assembly from the computer (2). Reverse this procedure to install the display assembly.
6 Specifications Computer specifications Dimensions Metric U.S. Width 382.9 mm 15.08 in Depth 247.5 mm 9.74 in Height - front 15.5 mm 0.61 in Height - rear 19.9 mm 0.78 in Weight 2.27 kg 5.
Solid-state drive specifications Dimensions 256 GB* 512 GB* Length 80 mm 80 mm Width 22 mm 22 mm Interface type PCIe PCIe Form factor M.2 2260 M.2 2280 Sequential Read up to 750 MB/s up to 1170 MB/s Random Read up to 100K IOPS up to 122K IOPS Sequential Write up to 600 MB/s up to 970 MB/s Random Write up to 60K IOPS up to 72K IOPS Data transfer rate (4k sector random / 128k sequential) Operating temperature *Size refers to hard drive storage capacity.
7 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS) includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory.
1. Select Start > Help and Support > Maintain. 2. Follow the on-screen instructions to identify your computer and access the BIOS update you want to download. 3. At the download area, follow these steps: a. Identify the BIOS update that is later than the BIOS version currently installed on your computer. Make a note of the date, name, or other identifier. You may need this information to locate the update later, after it has been downloaded to your hard drive. b.
NOTE: If you need to stop a diagnostic test, press esc. Downloading HP PC Hardware Diagnostics (UEFI) to a USB device NOTE: Instructions for downloading HP PC Hardware Diagnostics (UEFI) are provided in English only. There are two options to download HP PC Hardware Diagnostics to a USB device: Option 1: HP PC Diagnostics homepage— Provides access to the latest UEFI version 1. Go to http://hp.com/go/techcenter/pcdiags. 2. Click the UEFI Download link, and then select Run.
8 Backing up, restoring, and recovering Your computer includes tools provided by the operating system and HP to help you safeguard your information and retrieve it if ever needed. Creating backups 1. Use HP Recovery Manager to create recovery media immediately after you set up the working computer. 2. As you add hardware and software programs, create system restore points. 3. As you add photos, video, music, and other personal files, create a backup of your system and personal information.
Creating system restore points A system restore point is a snapshot of certain hard drive contents saved by Windows System Restore at a specific time. A restore point contains information such as registry settings that Windows uses. Restoring to a previous restore point allows you to reverse changes that have been made to the system since the restore point was created.
To create a screen shot: 1. Display the screen you want to save. 2. Copy the screen image: To copy only the active window, press alt+prt sc. To copy the entire screen, press prt sc. 3. Open a word-processing document or graphics editing program, and then select Edit > Paste. The screen image is added to the document. 4. Save and print the document. What you need to know ● You can back up your information to an optional external hard drive, a flash drive, a network drive, or discs.
Restore and recovery Restoring to a previous system restore point Sometimes installing a software program causes your computer or Windows to behave unpredictably. Usually uninstalling the software fixes the problems. If uninstalling does not fix the problems, you can restore the computer to a previous system restore point (created at an earlier date and time). To restore to a previous system restore point, when the computer was running correctly: 1.
Recovering using HP Recovery partition (select models only) The HP Recovery partition (select models only), allows you to restore your system without the need for recovery discs or a recovery flash drive. This type of recovery can only be used if the hard drive is still working. To check for the presence of a recovery partition, select Start, right-click Computer then select Manage > Disk Management. If the recovery partition is present, a Recovery drive is listed in the window. 1.
9 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased. Power cord sets for use in other countries and regions must meet the requirements of the country or region where the computer is used.
50 Country/region Accredited agency Applicable note number South Korea EK 4 Sweden CEMKO 1 Switzerland SEV 1 Taiwan BSMI 4 The United Kingdom BSI 1 The United States UL 2 1. The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used. 2.
10 Statement of memory volatility The purpose of this chapter is to provide general information regarding nonvolatile memory in HP Business PCs. This chapter also provides general instructions for restoring nonvolatile memory that can contain personal data after the system has been powered off and the hard drive has been removed. HP Business PC products that use Intel®-based or AMD®-based system boards contain volatile DDR memory.
2. i. Reboot the system. If the system has a Trusted Platform Module (TPM) and/or fingerprint reader, one or two prompts will appear—one to clear the TPM and the other to Reset Fingerprint Sensor; press or tap F1 to accept or F2 to reject. j. Remove all power and system batteries for at least 24 hours. Complete one of the following: ● Remove and retain the storage drive. – or – ● Clear the drive contents by using a third party utility designed to erase data from an SSD.
Nonvolatile memory usage Nonvolatile Memory Type Amount (Size) Does this memory store customer data? Does this memory retain data when power is removed? What is the purpose of this memory? How is data input into this memory? How is this memory write-protected? HP Sure Start flash (select models only) 2 MBytes No Yes Provides protected backup of critical System BIOS code, EC firmware, and critical PC configuration data for select platforms that support HP Sure Start.
Nonvolatile Memory Type Amount (Size) Does this memory store customer data? Does this memory retain data when power is removed? What is the purpose of this memory? How is data input into this memory? How is this memory write-protected? Downloads, and then follow the on-screen instructions. 54 Intel Management 1.5 MBytes or 5 MBytes Engine Firmware (present in only specific ZBook and EliteBook models. For more information, go to http://www.hp.com/ support, and select your country.
Questions and answers 1. How can the BIOS settings be restored (returned to factory settings)? IMPORTANT: Restore defaults does not securely erase any data on your hard drive. See question and answer 6 for steps to securely erase data. Restore defaults does not reset the Custom Secure Boot keys. See question and answer 7 for information about resetting the keys. 2. a.
IMPORTANT: Resetting will result in the loss of information. These steps will not reset Custom Secure Boot Keys. See question and answer 7 for information about resetting the keys. 7. a. Turn on or restart the computer, and then press esc while the "Press the ESC key for Startup Menu" message is displayed at the bottom of the screen. b. Select Main, and then select Reset BIOS Security to Factory Default. c. Follow the on-screen instructions. d.
11 Recycling When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/ recycle.
Index A AC adapter 6 AC adapter, spare part number 15 action keys identifying 10 audio, product description 1 audio-out (headphone)/audio-in (microphone) jack 6 B backups 44 battery disconnecting 22 removal 28 spare part number 14, 28 BIOS determining version 41 downloading an update 41 updating 41 Bluetooth label 12 boot order changing 48 bottom 12 bottom cover removal 20 spare part number 20 buttons left touchpad 7 power 9 right touchpad 7 C caps lock light, identifying 8 chipset, product description 1 co
model name 1 mute light, identifying 8 N nonvolatile memory 51 O operating system, product description 2 original system recovery 47 P ports HDMI 6 Mini DisplayPort 6 USB 3.
