hp fax 1020 Error Answering Machine (TAM) 6 1 2 7 3 8 4 9 5 10 Scan & Fax Resolution Contrast Answer Mode TAM/ FAX/ FAX TEL DEF 1 2 3 GHI JKL Start/Copy 4 5 6 TUV WXYZ 7 8 9 * Erase Skip Replay Cancel Messages Play Menu Enter MNO PQRS Symbols Stop Record TEL ABC Options/Volume Flash Speed Dial Caller ID List Space 0 # Mute Speaker Phone Redial/Pause MIC FAX/COPY hp fax 1020 series ENU PHONE/M User Guide
Copyright © 2001–2002 Hewlett-Packard Company Safety Information All rights are reserved. No part of the document may be photocopied, reproduced, or translated to another language without the prior written consent of HewlettPackard Company. WARNING To prevent fire or shock hazard, do not expose this product to any type of moisture. Publication number: C8580-90106 (Rev.
Quick Start Follow these instructions to quickly use your HP Fax 1020 Series. Later chapters include more detailed instructions. • • • • • • • • /RDGLQJ SDSHU . . . . . . . . . . . . . 6HWWLQJ WKH SDSHU VL]H . . . . . . . 6HQGLQJ D ID[ . . . . . . . . . . . . . 5HFHLYLQJ D ID[ . . . . . . . . . . . . 0DNLQJ D FRS\ . . . . . . . . . . . . 0DNLQJ WHOHSKRQH FDOOV . . . . . . 5HFHLYLQJ WHOHSKRQH FDOOV . . . . 8VLQJ WKH DQVZHULQJ PDFKLQH . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
hp fax 1020 series Loading paper To load paper follow these instructions. 1 Pull the paper tray cover forward. 2 Fan, neatly stack, then insert up to 100 sheets of paper. media guides If necessary, VTXHH]H and move the media guides until they touch the paper. 3 Q-2 a Squeeze and move the right media guide until it is set to the correct paper size: LTR/LGL or A4. b Squeeze and move the left media guide until it is touching the edge of the paper. Push the paper tray cover back into place.
Quick Start Setting the paper size The fax machine can print on three paper sizes: Letter, A4, and Legal. Letter or A4 will be the default paper size, depending on the country setting. Tip! If your faxes are being clipped in width or length, verify that the correct country is selected under the Country and Language menu option. See “Changing the Country and Language” on page 55. To change to a different paper size: Menu Cancel Enter Options/Volume 1 Press Menu. 1:Fax Functions will display.
hp fax 1020 series Loading documents to fax or copy You can load up to 20 pages in the document feeder. Load the documents face down (printed side toward the machine). Adjust guides to document width. Sending a fax You can send a fax in one of two ways: • The standard method scans and sends each page. • The Scan & Fax button scans all of the pages before starting to send. This is very useful for multiple page faxes so that you can ensure all the pages are scanned properly before dialing.
Quick Start Scan & Fax 1 Place the document to be sent face down in the document tray. 2 Press Scan & Fax. 3 Dial the number by using one of these methods: • • • Entering the number and pressing Start/Copy. Pressing a One Touch button. Pressing the Speed Dial button, entering a speed dial code and pressing Start/Copy. See “Using Speed Dialing and Broadcasting” on page 17. Note: One touch buttons and speed dial codes must have been previously programmed.
hp fax 1020 series Making a copy To make a copy, follow these instructions: 1 Place the document to be copied face down in the document tray. 2 Press Start/Copy. 3 If you want more than one copy, use the number pad to enter the number of copies. 4 Press Start/Copy. Tip! For fewer than 10 copies, you must enter the leading 0; for example, for 3 copies, enter 03. Making telephone calls 1 Pick up the handset or press Speaker Phone.
Quick Start Receiving telephone calls When the telephone rings, pick up the handset or press the Speaker Phone button. hp fax 1020 Answering Machine (TAM) Record Erase Skip Replay Cancel Messages Play Menu Enter Options/Volume Speed Dial Speaker Phone Mute Speaker Phone Redial/Pause Mute Redial/Pause MIC NU PHONE/ME Tip! To hang up the speaker phone, simply press the Speaker Phone button again.
hp fax 1020 series Using the answering machine Answering Machine (TAM) hp fax 1020 Answering Machine (TAM) Record Erase Skip Replay Cancel Record Erase Skip Replay Messages Messages Play Menu Play Enter Options/Volume Speed Dial Mute Speaker Phone Redial/Pause MIC NU PHONE/ME 1 Press the Record button twice. Tip! In Canada, Latin America, and the U.S. only: for the best sound quality, use the handset to record your OGM instead of the speakerphone.
Table of Contents 7KH )URQW 3DQHO DQG 0HQXV The Front Panel . . . . . . . . . . . . . . . . . . . . . . . . . . The Menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Navigating the menus . . . . . . . . . . . . . . . . . . . Entering dates, times, text, and telephone numbers .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .1 .3 .4 .
hp fax 1020 series Printing the speed dial list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 Printing the broadcast list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 $QVZHULQJ 0DFKLQH Recording Outgoing Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 To record the outgoing message . . . . . . . . . . . . . . . . . . . . . . . . . . 26 To play the outgoing message . . . . . . . . . . . . . .
Setting Auto Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52 Turning Beep Sounds On and Off . . . . . . . . . . . . . . . . . . . . . . . . . . . .53 Setting ECM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54 Changing the Country and Language . . . . . . . . . . . . . . . . . . . . . . . . .55 Resetting the Defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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1 The Front Panel and Menus The Front Panel hp fax 1020 Error Answering Machine (TAM) 1 6 2 7 3 8 4 9 Answer Mode 10 5 Scan & Fax Resolution Contrast TAM/ FAX FAX Stop ABC DEF 2 3 GHI JKL Replay Messages Cancel Play Menu Enter MNO 4 5 6 PQRS TUV WXYZ 7 8 * Erase Skip TEL 1 Symbols Start/Copy Record Options/Volume 9 Flash Speed Dial Caller ID List Space 0 # Mute MIC FAX/COPY Speaker Phone Redial/Pause ENU PHONE/M Erro One-touch buttons.
hp fax 1020 series Light blinks when the unit requires attention. Display shows menu items and messages from the unit. Error 6 Answer TAM/ Mode FAX FAX TEL 7 Sets how the unit answers the telephone. ABC 8 9 0 DEF 1 2 GHI JKL 3 4 5 6 PQRS TUV WXYZ 7 8 MNO 9 Symbols * Telephone pad is used to dial telephone and fax numbers and to enter letters and symbols into header information. Space 0 # These buttons operate the telephone answering machine.
4:Resolution 4:Print List 4:Broadcast List 5:Menu Settings 4:Poll Receive *Caller ID is for U.S. and Canada only **Flash Duration or Recall Duration is for Europe 9:Caller ID List* - Letter or A4 or Legal 7:Paper Size - Off (Default) 6:Copy Collation 8:Usage Report 5:Copy Reduction - Fine (Default) - 100% (Default) 3:Delete Entry 7:Reprint Faxes 6:Self Test 3:Auto Reports - Speed Dial Entry / Broadcast Dial Entry 3:Speed Dials >Your Name >Your Fax No.
hp fax 1020 series Navigating the menus Use the Menu buttons to navigate the menu items. hp fax 1020 Answering Machine (TAM) Record Erase Skip Replay Cancel Messages Play Menu Menu Cancel Enter Enter Options/Volume Options/Volume Speed Dial Mute Speaker Phone Redial/Pause MIC NU PHONE/ME • Press the Menu button to access the menu system. • If you know the menu item number, press that number.
The Front Panel and Menus 5 Press Enter. Fine * will display. Tip! The * means that Fine is the current setting. 6 Press the right arrow button ( ) until Standard displays (2 times). 7 Press Enter. 8 Press the Cancel button repeatedly to exit the menu. Entering dates, times, text, and telephone numbers Some menu items ask you to enter dates, times or text. Here is the information to do that. 'DWHV The unit will ask you for a 4-digit year, 2-digit month, and a 2-digit day.
hp fax 1020 series 7HOHSKRQH QXPEHUV To enter a telephone number, including in your header or when programming your speed dial codes, press the telephone keypad numbers. To put a pause or a dash (-) into a telephone number, use the Redial/Pause button. When you put a dash between numbers, a pause is entered. 7H[W DQG 1XPEHU /HQJWKV Each entry where you enter text or numbers has a maximum number of characters.
2 Setting Up to Receive Faxes Follow these instructions to finish setting up your HP Fax 1020 Series to receive faxes. How the product receives faxes depends on the answer mode you chose when you set up the product. +RZ DUH \RX JRLQJ WR XVH \RXU +3 )D[" 3URFHHG WR Fax machine with few or no voice calls. See “FAX” on page 8. Telephone and fax machine using the internal answering machine. See “TAM/FAX” on page 8. Using Distinctive Ring service to set up a separate telephone number for your fax.
hp fax 1020 series Setting the Answer Mode You can send faxes in any answer mode. The answer mode setting determines how the product answers the incoming call. Press the Answer Mode button until the light shows under the desired option. TAM/ FAX Select this setting to use the integrated telephone answering machine. TAM/FAX allows you to receive both voice and fax calls with voice calls going to the answering machine if you are unable to take the call.
Setting Up to Receive Faxes Cancel Menu Enter Options/Volume 1 Press Menu. 1:Fax Functions will display. 2 Press 5. 5:Rings & Volume will display. 3 Press Enter. 1:TAM/FAX Ring will display. 4 Press Enter. Toll Saver 5 * will display. Use the arrow buttons ( ) to choose the number of rings to occur before the answering machine answers and press Enter. The options are 1 through 6 and Toll Saver. Toll Saver is the default. 7ROO 6DYHU Toll Saver allows you to save on telephone charges.
hp fax 1020 series Setting the FAX Ring If you have set the Answer Mode to FAX (“Setting the Answer Mode” on page 8), the product will answer the incoming call as a fax machine. Important: You can answer this line as a telephone only if you answer before the HP fax. Use this function to choose: • whether the fax should ring audibly when a call is received • the number of rings before the fax machine answers Menu Cancel Enter Options/Volume 1 Press Menu. 1:Fax Functions will display. 2 Press 5.
Setting Up to Receive Faxes 8 Press Enter. Fax Ring Count will display. 2 9 * will display. Use the arrow buttons ( fax machine answers. ) to choose the number of rings before the 1 through 9 are the options. 2 is the default. 10 Press Enter. 11 Press Cancel repeatedly to exit the menu.
hp fax 1020 series Using Answer Pattern (Distinctive Ring Pattern) Distinctive Ring is a service you subscribe to through your local telephone company (not all telephone companies provide this service). The telephone company will assign more than one telephone number to a single telephone line. Each telephone number is assigned a specific ring pattern. Ring patterns that are recognized by your HP Fax are single, double, triple, and double and triple.
Setting Up to Receive Faxes • When the fax detects a Double Ring pattern, it immediately answers and attempts to receive a fax. • When the fax detects a Single Ring pattern, the TAM Ring Count will be used before the HP Fax answers the call. Voice calls will be recorded on the answering machine. Setting the answer pattern Menu Cancel Enter Options/Volume 1 Press Menu. 1:Fax Functions will display. 2 Press 5. 5:Rings & Volume will display. 3 Press Enter. 1:TAM/FAX Ring will display.
hp fax 1020 series Silent Detect Silent Detect refers to receiving faxes from older machines that do not send fax tones. This setting causes the HP Fax to wait and attempt to receive a fax if it does not hear a voice. $QVZHU 0RGH 6LOHQW 'HWHFW FAX Silent faxes will be automatically received. This setting is unneeded. TAM/FAX Set Silent Detect on only if you are expecting faxes from a silent machine. If you use Silent Detect the recommended setting is 7 seconds. 1 Press the Menu button.
Setting Up to Receive Faxes Using an External Answering Machine To use an external answering machine with your HP Fax follow these steps. 1 Set the Answer Mode to FAX. See “Setting the Answer Mode” on page 8. 2 Set the Fax Ring Count to be higher than the external answering machine’s ring count. See “Setting the FAX Ring” on page 10. For example, set the external answering machine to answer in 4 rings and set the Fax Ring Count to be 6 rings.
hp fax 1020 series 4 Press 8. 8:Caller ID will display. 5 Press Enter. 6 Press the right arrow button ( ) to scroll to On and press Enter. 7 Press Cancel repeatedly to exit the menu. Printing a list of calls There are two methods of printing a list of calls by Caller ID. )URQW SDQHO Press the Caller ID List button on the front panel to print a list of the last 10 calls. 3ULQW 5HSRUW PHQX You can also print the Caller ID List from the Print Report menu. See “Printing Reports” on page 43.
3 Using Speed Dialing and Broadcasting Follow these instructions to set up Speed Dials and One-Touch buttons and to use the Broadcast List. Speed Dials and One-Touch buttons allow you to program frequently called numbers (both telephone and fax) into your unit so you do not have to dial them each time. The Broadcasting function allows you to send a fax to a distribution list of up to 30 people. Setting up Speed Dials and One Touch Buttons. You can program frequently called numbers into your fax machine.
hp fax 1020 series Programming speed dials Cancel Menu Enter Options/Volume 1 Press Menu. 1:Fax Functions will display. 2 Press 3. 3:Set Speed Dial will display. 3 Press Enter. 1:Speed Dial will display. 4 Press Enter. 01:Unassigned will display. The first unassigned speed dial number is shown. You can use the arrow buttons ( ) to scroll through the list. 5 Press Enter. 6 Enter the name of the person (up to 20 characters) and press Enter.
Using Speed Dialing and Broadcasting (GLWLQJ H[LVWLQJ VSHHG GLDO HQWULHV To edit existing entries follow these steps. 1 Follow Steps 1–4 in Setting Up Speed Dials. 2 Use the arrow buttons ( 3 Press Enter. 4 Enter the new information and press Enter after each step. 5 Press Cancel repeatedly to exit the menus. ) to scroll to the entry you want to change.
hp fax 1020 series Dialing with One-Touch buttons The first 10 speed dial codes are assigned to the One-Touch buttons and are dialed by pressing the corresponding button. Peel off the protective film before trying to write next to the OneTouch buttons. Dialing with Speed Dial codes 1 Press the Speed Dial button. 2 Enter the speed dial code. 3 Press Start/Copy or Enter. Sending a Fax to Several People You can use the Broadcast List to send a fax to a distribution list of up to 30 locations.
Using Speed Dialing and Broadcasting 3 Press Enter. 1:Speed Dial will display. 4 Press 2. 2:Broadcast List will display. 5 Press Enter. Entry(01-30):01 will display. 6 Enter the number you want to assign to this person (01-30) and press Enter. Tip! Enter the leading zero. For number 3, enter 03. 7 Enter the fax number and press Enter. 8 Repeat Steps 2–7 for each person on the list. 9 Press Cancel repeatedly to exit the menus.
hp fax 1020 series Sending a broadcast fax You must have the Broadcast List already created before you can send a broadcast fax. See “Creating the broadcast list” on page 20. Cancel Menu Enter Options/Volume 1 Place the document face down into the fax. The document must be in the machine before you select Broadcasting. 2 Press Menu. 1:Fax Functions will display. 3 Press Enter. 1:Send Fax Later will display. 4 Press 2. 2:Broadcasting will display. 5 Press Enter. Cancel 6 * will display.
Using Speed Dialing and Broadcasting Deleting an Entry Use this feature to delete either a speed dial entry or a broadcast list entry. 1 Press Menu. 1:Fax Functions will display. 2 Press 3. 3:Set Speed Dial will display. 3 Press Enter. 1:Speed Dial will display. 4 Press 3. 3:Delete Entry will display. 5 Press Enter. Speed Dial will display. 6 Use the arrow buttons ( Broadcast. ) to choose between Speed Dial and 7 Press Enter. 8 Entry:01 will display.
hp fax 1020 series Printing the Speed Dial or Broadcast List You can print lists of your speed dial and broadcast entries. This is especially useful when you need to edit your lists. Printing the speed dial list 1 Press Menu. 1:Fax Functions will display. 2 Press 3. 3:Set Speed Dial will display. 3 Press Enter. 1:Speed Dial will display. 4 Press 4. 4:Print List will display. 5 Press Enter. Printing the broadcast list 1 Press Menu. 1:Fax Functions will display. 2 Press 2.
4 Answering Machine Important! To use the answering machine, the Answer Mode must be set to TAM/FAX. See “Setting the Answer Mode” on page 8. Your fax machine includes an integrated telephone answering machine (TAM). The answering machine is digital. You do not need tapes or batteries. It will retain your messages in case of power failure. Follow these instructions to use the answering machine.
hp fax 1020 series Recording Outgoing Messages Before using the answering machine, you must record a greeting or outgoing message (OGM). The outgoing message must be between 2 and 40 seconds long. Keep your message as short as possible to ensure that all faxes are received. Answering Machine (TAM) Record Erase Skip Replay Messages Cancel Play Menu Enter Options/Volume To record the outgoing message Sample message: You have reached _______________, to send a fax press Start now.
Answering Machine Listening to Messages Answering Machine (TAM) Record Erase Skip Replay Menu Cancel Enter Messages Play Options/Volume When messages have been received, the Messages light will blink. Use the buttons for the following tasks: • Play — Plays all messages starting with the new ones. Pressing Play in the middle of a message will pause it; press Play again to restart. Tip! The date and time of the message will display while the message is playing.
hp fax 1020 series Screening Calls You can set the answering machine so that you can hear messages as they are being recorded. You can then choose to pick up the telephone. The default setting for Call Screening is On. Menu Cancel Enter Options/Volume 1 Press Menu. 1:Fax Functions will display. 2 Press 6. 6:TAM Setup will display. 3 Press Enter. 1:Message Length will display. 4 Press 2. 2:Call Screening will display. 5 Press Enter. On * will display. 6 Use the arrow buttons ( press Enter.
Answering Machine Changing the Length of Messages You can change the time available for incoming messages from the default of 60 seconds to 30, 90, or 120 seconds. The message length will be automatically adjusted for shorter messages. Messages longer than the setting will be cut off. Cancel Menu Enter Options/Volume 1 Press Menu. 1:Fax Functions will display. 2 Press 6. 6:TAM Setup will display. 3 Press Enter. 1:Message Length will display. 4 Press Enter. 60 sec will display.
hp fax 1020 series Listening to Messages Remotely You can pick up your messages from any touch tone telephone using your PIN (personal identification number) Code. Select a 3-digit number that you will remember. Important! If you want to access your TAM remotely, you must change the PIN Code from the default *000. Establishing your PIN code Cancel Menu Enter Options/Volume 1 Press Menu. 1:Fax Functions will display. 2 Press 6. 6:TAM Setup will display. 3 Press Enter.
Answering Machine Retrieving messages 1 Dial your fax machine from any touch tone telephone. 2 While the outgoing message is playing, enter an asterisk (*) plus the PIN Code you selected. For example, if your PIN Code is 123, you would enter *123. Important: You must have changed the PIN Code from the default *000 for remote access to work. 3 Once the confirmation tone has played, you can control the answering machine using these codes. Hang up when you are done.
hp fax 1020 series ([DPSOH RI UHPRWH DQVZHULQJ PDFKLQH XVH Assume you are travelling away from home and want to check your answering machine and change your PIN code. Your PIN code is 123. You want to change the PIN code to 456. 1 Dial the fax machine. 2 While your outgoing greeting is playing, press *123. 3 To listen to messages, press 1. Message 1 begins to play. 4 To skip Message 1, press 2. Message 2 begins to play. 5 To skip message 2, press 2.
5 Fax Functions This chapter will introduce you to the various faxing features of the product. Receiving Faxes How you receive faxes depends on how Answer Mode is set. Be sure you have set the answer mode to best meet your needs. See “Setting the Answer Mode” on page 8. Fax polling Fax polling allows you to set your unit to call another fax machine and check for a waiting fax and then receive it. The waiting fax must be set up to be polled. 1 Press the Menu button. 1:Fax Functions will display.
hp fax 1020 series Sending a Fax You can send a fax using several methods. • Standard method—scans and sends each page • Scan and fax—scans all of the pages before starting to send. This is very useful for multiple page faxes so that you can determine that all pages are scanned properly before sending starts. • Send later—sends a fax at a later time; for example, when rates are lower.
Fax Functions Scan & Fax Scan & Fax can be used for an individual fax document or set as a default for all faxes. When you use Scan & Fax, all pages of the fax document are scanned before the number is dialed. This feature allows you to make sure that all pages are scanned properly before walking away from the machine. If Memory Full displays, clear the pages from the fax and resend the document without using Scan & Fax. ,QGLYLGXDO To scan and fax this document: 1 Insert the document in the tray.
hp fax 1020 series 6HW DV 'HIDXOW To set Scan & Fax as the default for all faxes, follow these steps. Menu Cancel Enter Options/Volume 1 Press the Menu button. 1:Fax Functions will display. 2 Press 7. 7:Advanced Setup will display. 3 Press Enter. 1:Scan & Fax will display. 4 Press Enter. Off 36 * will display. ) to scroll to On and press Enter. 5 Use the arrow buttons ( 6 Press the Cancel button repeatedly to exit the menu.
Fax Functions Sending a fax to multiple numbers To send a fax to a distribution list (also called a broadcast list), you must first have created that distribution list. See “Creating the broadcast list” on page 20. Cancel Menu Enter Options/Volume 1 Place the document into the fax. 2 Press Menu. 1:Fax Functions will display. 3 Press Enter. 1:Send Fax Later will display. 4 Press 2. 2:Broadcasting will display. 5 Press Enter. Cancel 6 * will display.
hp fax 1020 series Sending your fax at a later time To scan your fax to be sent at a later time (up to 23 hours and 59 minutes later), follow these steps. Cancel Menu Enter Options/Volume 1 Insert the document in the document tray. 2 Press the Menu button. 1:Fax Functions will display. 3 Press Enter. 1:Send Fax Later will display. 4 Press Enter. Cancel 5 * will display. Use the arrow buttons ( ) to scroll to Set Up and press Enter. Time [xx:xx] will display.
Fax Functions Fax Settings Several settings are available to change the appearance of your sent faxes. These settings do not affect incoming faxes. Contrast The contrast button on the front panel allows you to lighten or darken the image for the next fax you send or copy you make. Contrast reverts to the middle setting after each use. Erro 6 1 2 7 3 8 4 9 5 10 Scan & Fax Resolution Stop Contrast Contrast Cancel Enter Options/Volume FAX/COPY 1 Insert the document.
hp fax 1020 series Resolution Resolution sets the quality of faxes you send and copies you make. You can adjust resolution for an individual fax or copy or for all faxes and copies. ,QGLYLGXDO To set Resolution for an individual fax or copy, use the Resolution button on the front panel. Erro 6 1 2 7 3 8 4 9 5 10 Scan & Fax Resolution Contrast Resolution Stop Cancel Menu Enter Start/Copy FAX/COPY 1 Insert the document. 2 Press the Resolution button. Options/Volume Fine will display.
Fax Functions 6HW DV 'HIDXOW To set a default resolution for all faxes and copies, follow these steps. 1 Press the Menu button. 1:Fax Functions will display. 2 Press 4. 4:Basic Setup will display. 3 Press Enter. 1:Date & Time will display. 4 Press 4. 4:Resolution will display. 5 Press Enter. Fine * will display. 6 Use the arrow buttons ( ) to scroll to the setting you want (Standard, Fine, or Photo) and press Enter. 7 Press the Cancel button repeatedly to exit the menus.
hp fax 1020 series Fax reduction You can set a percentage for received faxes to be reduced. Follow these steps. 1 Press the Menu button. 1:Fax Functions will display. 2 Press 7. 7:Advanced Setup will display. 3 Press Enter. 1:Scan & Fax will display. 4 Press 2. 2:Fax Reduction will display. 5 Press Enter. 92% 6 * will display. Use the arrow buttons ( Enter.
Fax Functions Printing Reports Your HP Fax contains a number of reports that you can print. To print each report, follow these steps. Cancel Menu Enter Options/Volume 1 Press the Menu button. 1:Fax Functions will display. 2 Press 2. 2:Print Reports will display. 3 Press Enter. 1:Last Transact will display. 4 Use the arrow buttons ( ) to scroll to the report you want to print and press Enter. (You can also press the number of the report.
hp fax 1020 series 44 8VDJH 5HSRUW This report may be requested or used during product servicing. &DOOHU ,' /LVW If you live in the U.S. or Canada AND you subscribe to Caller ID, this reports prints the last 10 calls and who they were from. This report can also be printed by a front panel button.
Fax Functions Fax Forwarding Fax forwarding allows you to forward incoming faxes to another fax machine. To use fax forwarding follow these steps. Cancel Menu Enter Options/Volume 1 Press the Menu button. 1:Fax Functions will display. 2 Press Enter. 1:Send Fax Later will display. 3 Press 3. 3:Fax Forwarding will display. 4 Press Enter. Cancel 5 * will display. Press the right arrow button ( ) to scroll to Set Up and press Enter. Enter Fax Number will display.
hp fax 1020 series 46
6 Copy Functions Your HP Fax also functions as a convenience copy machine. Making Copies To make copies follow these steps. 1 Insert the document. 2 Change any desired settings; such as, contrast, resolution, reduction and collation. 3 Press the Start/Copy button. 4 If you want more than one copy, use the number pad to enter the number of copies you want. 5 Press the Start/Copy button. Changing Copy Contrast and Resolution See “Contrast” on page 39. See “Resolution” on page 40.
hp fax 1020 series Reducing Copies Cancel Menu Enter Options/Volume To reduce the size of your copies follow these steps. 1 Press the Menu button. 1:Fax Functions will display. 2 Press 4. 4:Basic Setup will display. 3 Press Enter. 1:Date & Time will display. 4 Press 5. 5:Copy Reduction will display. 5 Press Enter. 100% * will display. 6 Use the arrow buttons ( Enter. ) to scroll to the option you want and press 7 Press the Cancel button repeatedly to exit the menu.
Copy Functions Collating Copies To collate your copies, follow these steps. 1 Press the Menu button. 1:Fax Functions will display. 2 Press 4. 4:Basic Setup will display. 3 Press Enter. 1:Date & Time will display. 4 Press 6. 6:Copy Collation will display. 5 Press Enter. Off * will display. 6 Press the right arrow button ( ) to scroll to On and press Enter. 7 Press the Cancel button until the date and time display. If Memory Full displays, remove the page that is halfway through the fax.
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7 Other Features This chapter explains some additional items that you may choose to change. Changing the Date and Time 1 Press the Menu button. 1:Fax Functions will display. 2 Press 4. 4:Basic Setup will display. 3 Press Enter. 1:Date & Time will display. 4 Press Enter. Year: will display. Enter the date and time pressing Enter after each entry. If your country normally uses am and pm, you will be asked to choose after entering the time. 5 Press Cancel repeatedly to exit the menus.
hp fax 1020 series Changing the Fax Header This information is required by law in many countries. 1 Press the Menu button. 1:Fax Functions will display. 2 Press 4. 4:Basic Setup will display. 3 Press Enter. 1:Date & Time will display. 4 Press 2. 2:Fax Header will display. 5 Press Enter. Your Name will display. 6 Enter your name and press Enter. See “Entering dates, times, text, and telephone numbers” on page 5. Your Fax No. will display. 7 Enter your fax number and press Enter.
Other Features 5 Press Enter. Every Error 6 * will display. Use the arrow buttons ( ) to choose an option and press Enter. Available options are: Every Error (default), Send and Error, Send Only, and Off. 7 Press Cancel repeatedly to exit the menus. Turning Beep Sounds On and Off Use this function to turn on and off the beeps. Important! Turning off the beeps made with button presses also turns off the error beeps. 1 Press the Menu button. 1:Fax Functions will display. 2 Press 5.
hp fax 1020 series Setting ECM (UURU FRUUHFWLRQ PRGH³Reduces data lost due to poor telephone lines. On good telephone lines, ECM has little to no effect. On poor lines, it increases sending time and possibly telephone charges, but sends the data much more reliably. 1 Press the Menu button. 1:Fax Functions will display. 2 Press 7. 7:Advanced Setup will display. 3 Press Enter. 1:Scan & Fax will display. 4 Press 4. 4:ECM will display. 5 Press Enter. On 6 * will display.
Other Features Changing the Country and Language This product is approved for use only in the country in which it was purchased. Local country laws may prohibit the use of this product outside the country of purchase. It is strictly forbidden by law in virtually every country to connect nonapproved telecommunications equipment (fax machines) to public telephone networks. 1 Press the Menu button. 1:Fax Functions will display. 2 Press 7. 7:Advanced Setup will display. 3 Press Enter.
hp fax 1020 series Resetting the Defaults 1 Press the Menu button. 1:Fax Functions will display. 2 Press 7. 7:Advanced Setup will display. 3 Press Enter. 1:Scan & Fax will display. 4 Press 5. 5:Reset Defaults will display. 5 56 Press Enter.
8 Telephone Functions Making Telephone Calls hp fax 1020 Answering Machine (TAM) Record Erase Skip Replay Cancel Messages Play Menu Enter Options/Volume Speed Dial Speaker Phone Mute Mute Redial/Pause Speaker Phone Redial/Pause MIC NU PHONE/ME 1 Pick up the handset or press Speaker Phone.
hp fax 1020 series Receiving Telephone Calls When the telephone rings, pick up the handset or press the Speaker Phone button. Important: If the fax is already printing and you hear fax tones when you answer the telephone, just press Start/Copy to receive the fax. The new fax will print after the previous fax has finished printing. If the telephone continues to ring after you lift the handset, the fax is busy. To answer the telephone, halt the current activity by pressing the Stop or Cancel button.
Telephone Functions Handset and speaker volume Note: In Europe, you can only adjust the volume for the speaker, not the handset. To adjust the volume for the current call, press the right and left volume buttons repeatedly until the desired level is reached. Cancel Menu Enter Options/Volume Volume buttons Ring volume Follow these steps to adjust the ring volume for the unit. 1 Press the Menu button. 1:Fax Functions will display. 2 Press 5. 5:Rings & Volume will display. 3 Press Enter.
hp fax 1020 series Redialing To redial the last number dialed, press the Redial button.
9 Maintenance and Troubleshooting The procedures and information in this chapter will allow you to maintain your HP Fax and troubleshoot problems you may encounter.
hp fax 1020 series Cleaning the Print Cartridge If you start seeing streaks or missing parts in your printing, first look at the print cartridge to make sure you still have ink. If you have ink and still have problems, make sure paper is loaded and follow these steps. 1 Press Menu. 1:Fax Functions will display. 2 Press 7. 3 7:Adv. Setup will display. 4 Press Enter. 5 1:Scan & Fax will display. 6 Press 6. 7 6:Clean Cartridge will display. 8 Press Enter.
Maintenance and Troubleshooting 3 Remove and replace the print cartridge. Tip! If the cartridge carriage moves back to the side before you put the cartridge in, shut and re-open the print cartridge doors. Printing Faxes Stored in Memory All received faxes are stored in memory. If you run out of paper, have a paper jam, or run out of ink, you can print the faxes that are stored in memory. Print faxes immediately.
hp fax 1020 series 4 Press 7. 7:Reprint Faxes will display. 5 Press Enter. Tip! Print the Fax Log first to see what faxes you have missed. Press Stop when you have printed the pages you need. The HP Fax will print all pages stored in its memory. Messages on the Display and Error Log 0HVVDJH 64 0HDQLQJ 6ROXWLRQ Load paper No paper in paper tray or paper not loaded properly. Add paper and press Start. Make sure you pull the paper tray cover forward before inserting paper and then push it back.
Maintenance and Troubleshooting 0HVVDJH 0HDQLQJ 6ROXWLRQ Receive Error Error occurred when receiving fax. Ask other party to resend. No Doc to Poll No Doc Error Poll to Receive. Fax machine being polled has no document to send. Check with other party. Memory Full Memory Full Error Memory full when collating copies, scan & fax, fax forwarding, or send fax later. Try again with smaller groups of pages. Check Document Problem with document in the automatic document feeder.
hp fax 1020 series Troubleshooting 3UREOHP I answered the telephone and heard fax tones but the HP Fax did not accept the fax. This can occur when the HP Fax is printing a fax when you answer the telephone. When you answer the telephone and hear fax tones, go to the HP Fax. If Printing Faxes is displaying, lift the handset and press Start/Copy to receive the fax. The new fax will print after the current one is complete.
Maintenance and Troubleshooting 3UREOHP 6ROXWLRQ I want to enter a pause in a programmed number to “wait for a dial tone”. Use the Redial/Pause button to insert a one second delay. The pause will display as a - in your number. I want to put in a new print cartridge but the carriage went back over to the left. Close and re-open both print cartridge doors to get the carriage to come back out. I do not hear error beeps any more. The beep sounds have been turned off. Turn on the beep sounds.
hp fax 1020 series 3UREOHP 6ROXWLRQ I’m having trouble receiving faxes in TAM/FAX mode. Make sure your OGM is as short as possible and reduce the number of rings to answer in TAM/FAX mode. See “Setting the TAM/FAX Ring” on page 8. The HP Fax makes a screeching noise when the handset/speakerphone is used or when an extension telephone is used that shares the telephone line with the HP Fax. Both the HP Fax and another telephone device in the same vicinity are off hook and creating interference.
Maintenance and Troubleshooting Clearing paper jams 1 Open the paper tray cover. paper tray cover 2 Carefully pull the paper out.
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10 Specifications and Regulatory This chapter contains product and supplies specifications, ordering information, and regulatory statements. Paper Types and Sizes The HP Fax is designed to work optimally with plain paper (cotton bond: 20 lb, 75 g/m2) in the following sizes: A4, Letter, and Legal. Loading tip: Some papers have a side that’s been conditioned for printing. The so-called “print side” is usually indicated on the paper’s packaging. Always load with the print side facing you.
hp fax 1020 series Product Specifications The specifications are subject to change without notice.
Specifications 3ULQW 5HVROXWLRQ 0HPRU\ &DSDFLW\ 9RLFH 0HPRU\ )D[ 0HPRU\ 300 dpi, Inkjet 16 minutes including greeting 65 pages (1020), 50 pages (1020xi) (ITU-T Test Image #1 in standard resolution) $XWRPDWLF 'RFXPHQW )HHGHU &DSDFLW\ 20 sheets of 20 lb (75 g/m2) bond paper &DOOHU ,' U.S. and Canada only. Requires subscription from telephone service provider. 'LVWLQFWLYH 5LQJ Requires subscription from telephone service provider.
hp fax 1020 series Regulatory Information The following sections describe product requirements from various regulatory agencies. 1RWLFH WR XVHUV RI WKH 8 6 WHOHSKRQH QHWZRUN )&& UHTXLUHPHQWV This equipment complies with FCC rules, Part 68. On this equipment is a label that contains, among other information, the FCC Registration Number and Ringer Equivalent Number (REN) for this equipment. If requested, provide this information to your telephone company.
Specifications The user may find the following booklet prepared by the Federal Communications Commission helpful: How to Identify and Resolve Radio-TV Interference Problems. This booklet is available from the U.S. Government Printing Office, Washington DC, 20402. Stock No. 004-000-00345-4. CAUTION Pursuant to Part 15.
hp fax 1020 series 1RWLFH WR DOO XVHUV RI WKH (XURSHDQ (FRQRPLF $UHD (($ This product is designed to interwork with the analogue telephone networks in the following countries: Germany UK Netherlands France Spain Italy Belgium Ireland Sweden Austria Denmark Norway Finland Greece Portugal Network compatibility depends on customer selected settings, which must be reset to use the equipment on a telephone network in a country other than where the product was purchased.
Specifications 'HFODUDWLRQ 2I &RQIRUPLW\ 77
hp fax 1020 series Use Hewlett-Packard Support Services www.hp.com If you are unable to find the answer you need in the printed documentation supplied with your product or on the web, you can contact one of the HP support services listed in the following pages. If a support service number is not listed for your country, contact your nearest authorized HP dealer for help. Before calling Customer Support 1 Make sure that •Your unit is plugged in and turned on.
Specifications Warranty +HZOHWW 3DFNDUG /LPLWHG *OREDO :DUUDQW\ 6WDWHPHQW IRU )D[ 6HULHV 3URGXFWV ([WHQW RI /LPLWHG :DUUDQW\ Hewlett-Packard (“HP”) warrants to the end-user customer (“Customer”) that each HP Fax 1020 Series product (“Product”), including related software, accessories, media, and supplies, shall be free from defects in material and workmanship for the duration specified in the paragraph below, which duration begins on the date of purchase by the Customer.
hp fax 1020 series FOR CONSUMER TRANSACTIONS IN AUSTRALIA AND NEW ZEALAND, THE TERMS IN THIS LIMITED WARRANTY STATEMENT, EXCEPT TO THE EXTENT LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT, OR MODIFY, AND ARE IN ADDITION TO, THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THE COVERED HP PRODUCTS TO SUCH CUSTOMERS. Complete the following information.
Index A A4 paper 3 answer mode FAX 8 TAM/FAX 8 TEL 8 answer pattern 12 answering 7 answering machine external 15 greeting 26 listening 27 messages, changing length 29 OGM 26 PIN code 30 playing the OGM 26 remote access 30 screening calls 28 auto reports 52 B beep sounds 53 broadcast 20 37 deleting 23 faxing 22 printing list 24 sending 22 C caller ID 15 cleaning print cartridge 62 contrast 39 copies collating 49 contrast 39 making 6 47 reducing 48 resolution 40 country 55 D date and time 51 default
front panel buttons 1 G getting help 78 H handset, volume 58 help 78 hp support 78 I ink cartridge 71 changing 62 cleaning 62 part number 71 L language 55 legal paper 3 letter paper 3 Loading documents 4 loading paper 2 M making calls 6 menu listing 3 using 3 4 message length 29 messages 64 listening 27 microphone 2 N number length 6 O OGM outgoing message 26 P paper jam 68 loading 2 size 3 part number, ink cartridge 71 personal identification number 30 PIN code 30 poll receive 33 polling 3
text entering 5 length 6 triple ring 12 troubleshooting 66 V volume changing 58 ring 59 W warranty 79 83
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Environmental Product Stewardship Program 3URWHFWLQJ WKH (QYLURQPHQW Hewlett-Packard Company is committed to providing quality products in an environmentally sound manner. This product has been designed with several attributes to minimize impacts on our environment. Please visit HP's Commitment to the Environment website at http://www.hp.com/abouthp/environment for more information.
*C8580-90106* C8580-90106 (Rev.