HP LaserJet 2100 2100 M 2100 TN Printers User Guide
HP LaserJet 2100, 2100 M, and 2100 TN Printers User Guide _________________
© Copyright Hewlett-Packard Company 2002 All Rights Reserved. Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws. Publication number: C4170-90901 Second Edition, January 2002 Warranty Trademark Credits The information contained in this document is subject to change without notice.
HP Support Online Services: for 24-hour access to information over your modem, we suggest these services: World Wide Web URL - Printer drivers, updated HP printer software, plus product and support information may be obtained from the following URLs: in the U.S. http://www.hp.com in Europe http://www2.hp.com Printer drivers may be obtained from the following sites: in Japan ftp://www.jpn.hp.com/drivers/ in Korea http://www.hp.co.kr in Taiwan http://www.hp.com.tw or the local driver website http://www.dds.
HP Support (continued) HP Service Information: To locate HP-Authorized Dealers, call 1-800-243-9816 (U.S.) or 1-800-387-3867 (Canada). HP Service Agreements: Call 1-800-835-4747 (U.S.) or 1-800-268-1221 (Canada). Extended Service 1-800-446-0522 HP FIRST: HP FIRST Fax will deliver detailed troubleshooting information on common software and troubleshooting tips for your HP product. Call from any touch tone phone and request up to three documents per call.
Customer Support Worldwide Customer Support and Product Repair Assistance for the U.S. and Canada: (Refer to the service and support chapter of this user guide for additional product repair information.) Call (1) (208) 323-2551 Monday through Friday from 6 am to 10 pm, Saturday 9 am to 4 pm (Mountain Time) free of charge during the warranty period. However, your standard long-distance phone charges still apply. Have your system nearby and your serial number ready when calling.
Customer Support Worldwide (continued) In-country/region support numbers: If you require support after your warranty has expired, additional product repair services, or if your country/region is not listed below, see “Worldwide Sales and Service Offices.
Contents 1 Printer Basics Getting to Know the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Printer Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Printer Software. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Windows Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Software for Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Reloading Media into Tray 2 or Optional Tray 3 . . . . . . . . . . . . . . . 32 Changing Paper Size in Tray 2 or Optional Tray 3 . . . . . . . . . . . . . 33 Printing Tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 Printing on Envelopes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 Printing on Labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37 Printing on Transparencies . . . . . . . . . . . . . . . . . . . . . . .
Cleaning Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84 Font List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84 Clearing Paper Jams. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85 Paper Jam: Toner Cartridge Area. . . . . . . . . . . . . . . . . . . . . . . 86 Paper Jam: Tray 2 or Optional Tray 3 Paper Feed Area . . . . . 88 Paper Jam: Output Areas . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
VCCI Statement (Japan). . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137 Korean EMI Statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137 Laser Statement for Finland . . . . . . . . . . . . . . . . . . . . . . . . . . 137 Appendix B Media Specifications Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Supported Sizes of Paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Guidelines for Using Paper . . . . . . . .
1 Printer Basics Getting to Know the Printer This chapter provides information in the following areas: EN ! Printer Features ! Printer Software ! Control Panel ! Printing with the Infrared Port (Wireless Printing) ! Interface Ports ! Accessories and Ordering Information Chapter 1 Printer Basics 1
Printer Features Fast Print Speed ! 10 pages-per-minute printing (with Intel 80960JD RISC-based formatter). Excellent Print Quality ! True 1200 x 1200 dots per inch (dpi) text and graphics. Resolution Enhancement technology (REt) adjusts the size and placement of each dot on the page to produce smooth angles, curves, and edges (600 dpi only). Adjustable settings to optimize print quality.
Automatic Language Switching ! When optional printer languages (such as PS emulation) are installed, the printer automatically determines and switches to the appropriate language for the print job. Wireless Infrared Printing ! Fast infrared (IR) printing when printing from an IrDA-compliant device, such as a laptop, notebook computer, or a Personal Digital Assistant (PDA). JetSend IR enabled devices can also use the IR port.
Printer Software The printer comes with helpful software including printer drivers and optional software. The printer drivers (Windows) and PPDs (Macintosh and Windows) provided must be installed to take full advantage of the printer’s features.
Windows Installation 1. Run the install program by following the instructions for your Windows version. Windows Version Windows 9x/NT 4.0 To start installation: a. Place compact disc in the CD-ROM drive. Install will start automatically. b. Follow the on-screen instructions. If the CD-ROM drive does not automatically run: Select Run from the Start menu, and type x:\setup in the Open box (where x is the drive letter for the CD-ROM drive). Then follow the remaining installation instructions. Windows 3.x a.
3. Register your printer with HP. If you have access to the World Wide Web, please take a moment to complete the registration for your HP LaserJet 2100 at the following website: http://www.hp.com/go/lj2100_register This will help Hewlett-Packard better provide support for your printer. After registering, you will have the option to receive valuable business tools. Hewlett-Packard will not contact you or send you information unless you explicitly approve it during the registration process.
Note For driver only or OEM setup, see the Readme on the installation CD. HP FontSmart Access HP FontSmart from the HP LaserJet folder or through the Start menu. HP FontSmart is a font management utility (for Windows only) which does the following: ! Installs, uninstalls, and deletes fonts. ! Manages fonts inside a single window by allowing you to dragand-drop. ! Shows the matching screen fonts for the internal fonts in the printer. HP LaserJet Configuration Utility (Windows 9x/NT 4.
! ! ! Windows NT HP-UX* Windows 3.x (Requires Novell NetWare Server) ! ! ! Windows 9x Solaris* OS/2* *The software for these systems is not included on the compact disc with the printer, but is available from the Internet. If you do not have access to the Internet, see the HP Support pages at the front of this user guide to obtain this software.
HP JetSend (CD-ROM - Windows 9x/NT 4.0 only) HP JetSend is a new technology from Hewlett-Packard that allows devices to communicate with each other simply and directly. HP JetSend is built into your printer, allowing it to receive information from any JetSend-enabled sending device anywhere on your network, whether in the same office, or at a remote location. Your printer also has infrared capabilities, allowing it to receive information from any JetSend- enabled infrared device.
Macintosh Installation 1. Run the install program by placing the compact disc in the CD-ROM drive. The installation window will appear on the desktop. Select the correct language and double-click the installer icon. Note Virus protection must be turned off prior to starting the installation program. The compact disc contains software for many international locales.
Software For Macintosh Computers PostScript Printer Description Files (PPDs) PPDs, in combination with the LaserWriter driver, access the printer features and allow the computer to communicate with the printer. An installation program for the PPDs, LaserWriter driver, and other software is provided on the compact disc. HP LaserJet Utility HP LaserJet Utility allows control over features that are not available in the driver.
DOS Installation DOS Remote Control Panel 1. Place the compact disc in the CD-ROM drive. 2. From the DOS prompt, type x: (where x is the drive letter of the CD-ROM drive), and press Enter. 3. Change to the appropriate language directory (for example: cd\english). 4. Type install and press Enter. If DOS applications are going to be used with the printer and the DOS Remote Control Panel was not installed, the AUTOEXEC.BAT file needs to be modified to prevent communication timeout errors.
Software Installation Tips I do not have a CD-ROM drive. If you have access to another computer with a CD-ROM drive, you can use the MakeDisk utility in Windows to create the disks you need for the installation. Follow the first step of the installation instructions, and choose MakeDisk to create the disks. If you have internet access, you can download drivers from the World Wide Web or HP’s FTP servers. The driver web page is: http://www.software.hp.com For non-U.S.
What other software is available to me? See “Printer Software” on page 4 for descriptions of the optional printing system software available for installation. Note Check the ReadMe file provided on the compact disc for additional software included and supported languages. The most recent drivers, additional drivers, and other software are available from the Internet and other sources.
Control Panel Job Cancel Button Attention Light ! Ready Light Go Light and Button Button Usage The printer has two buttons: JOB CANCEL and GO. Job Cancel Press JOB CANCEL to cancel a job the printer is currently printing. The control panel lights will cycle while the print job is cleared from both the printer and the computer, and then return to ready. This may take some time, depending on the size of the print job. l If JOB CANCEL is accidentally pushed, the job must be reprinted.
Light Patterns Light patterns provide both status and error messages. The lights can be in any one of the following states: Off On Blinking Control Panel Light Messages The following control panel messages indicate various conditions of the printer in preparation for, or during, printing. If the Attention light is on, the printer is experiencing an error. See “Troubleshooting Error Messages” on page 99. Startup The Go, Ready, and Attention lights cycle one after another.
Processing The printer is receiving or processing data. Pressing JOB CANCEL cancels the current job. One or two pages may print as the printer clears the print job. The printer will return to the ready state after the job has been canceled. Data The Ready light is blinking and the Go light is on. Data is in the printer memory waiting to be printed. Pressing the GO button prints from Tray 1 or from another tray if Tray 1 is empty and the paper size is supported in the other Tray.
Paper Out The attention light is on. The printer is out of paper. The attention light will stay on until paper is added. Pressing the GO or JOB CANCEL button has no effect. Paper Out (requested tray) The GO light is on. The requested tray is out of paper. Adding paper to the requested tray causes the printer to start the print job from that tray. Pressing the GO button prints from another tray. Pressing the JOB CANCEL button cancels the current job.
Continuable Error Pressing the GO button causes the printer to attempt to recover from the error and print whatever it can. If the recovery is unsuccessful, the printer will return to the continuable error state. See “Continuable Error” on page 100. Service Error The printer has experienced an error and cannot recover. All of the lights are on. See “Service Error” on page 101. Accessory Error The printer has experienced an error and cannot recover. All of the lights are blinking in unison.
Printing with the Infrared Port (Wireless Printing) The infrared (IR) port is located on the lower right corner of the printer. This port is compliant with the specifications determined by the Infrared Data Association (IrDA). On the right side of the IR port is a status light that indicates when the port is active. The IR port transmits data at speeds of up to 4 MB per second. When the IR connection is established, the IR status light comes on.
Printing Instructions 1. Make sure the printer is in ready state (Ready light on). 2. Align an IrDA-compliant computer within 1 meter (3 feet) of the IR port. Ensure that the ports are facing each other with no more than a 15° angle to either the left and right or above and below. Send the print job from the computer. The IR status light will turn on when the connection has been made.
Interface Ports The HP LaserJet 2100 and the 2100 M printers include two interface ports: an IEEE-1284 parallel and a LocalTalk port. The HP LaserJet 2100 TN printer also includes an HP JetDirect 600 N print server card that includes a 10Base-T (RJ-45) port.
Accessories and Ordering Information The following list of accessories was current at the time of printing. Ordering information and availability of the accessories may change during the life of the printers.
Accessories (continued) Option Description or Use Part Number Cable and Interface Accessories HP JetDirect 600 N EIO Print servers Ethernet (10Base-T) Ethernet (10Base-T,10Base2 LocalTalk) TokenRing (RJ-45 and DB9) Fast Ethernet (10/100Base-TX, RJ-45) J3110A J3111A J3112A J3113A Parallel Cables (IEEE-1284) A=host computer connector (A-type) B=large printer connector (B-type) 2 Meter A to B C2950A 3 Meter A to B C2951A LocalTalk Network Kit for Macintosh Connect to a LocalTalk Network 92215N Seri
Accessories (continued) Option Description or Use Part Number HP LaserJet Labels Letter (8.5 by 11 in.) white labels Letter (8.5 by 11 in.) clear labels A4 (210 by 297 mm) white labels A4 (210 by 297 mm) clear labels Call an authorized HP dealer for label sizes and availability. Transparency Film Letter (8.5 by 11 in.
26 Chapter 1 Printer Basics EN
2 Printing Tasks Overview This chapter explains your printing options and gives common printing tasks: EN ! Preparing for Printing ! Media Input Options ! Loading Media into Tray 1 ! Reloading Media into Tray 2 or Optional Tray 3 ! Changing Paper Size in Tray 2 or Optional Tray 3 ! Printing Tasks ! Canceling a Print Job ! Software Tasks Chapter 2 Printing Tasks 27
Preparing for Printing Purchasing Paper and Other Media HP LaserJet printers produce excellent print quality documents. You can print on a variety of print media, such as paper (including up to 100% recycled fiber content paper), envelopes, labels, overhead transparencies, and custom-sized media. Properties such as weight, grain, and moisture content are important factors affecting printer performance and output quality. To achieve the best possible print quality, use only high-quality, copier-grade paper.
Media Input Options The printer comes with two paper trays. By default, the printer draws first from Tray 1. If Tray 1 is empty, the printer draws from Tray 2 (or optional Tray 3 if it is installed). Tray 1 Tray 2 Optional Tray 3 Tray 1 Media Sizes Tray 1 adjusts for sizes from 76 by 127 mm (3 by 5 in.) to a legal-size sheet, 216 by 356 mm (8.5 by 14 in.).
Tray 2 and Optional Tray 3 Paper Sizes Tray 2 and optional Tray 3 have settings for the following paper sizes: l A4 l A5 l B5 (ISO and JIS) l Letter l Legal l Executive l 8.5 by 13 in. See “Changing Paper Size in Tray 2 or Optional Tray 3” on page 33 to change the paper size. See “Supported Sizes of Paper” on page 140 for specific dimensions. CAUTION Use only paper from Tray 2 or optional Tray 3. Other types of printable media may jam if printed from Tray 2 or optional Tray 3.
Loading Media into Tray 1 1 Tray 1 (multi-purpose) holds up to 100 sheets of paper or up to 10 envelopes. 1 Open Tray 1 by pulling the front cover down. 2 Slide out the plastic tray extender. If the media being loaded is longer than 229 mm (9 in.), also flip open the tray extender. 3 Slide the paper width guides slightly wider than the media. 4 Place media into the tray (shortedge in, print-side up).
Reloading Media into Tray 2 or Optional Tray 3 1 1 Pull the desired tray out of the printer. 2 Push down on the metal paper lift plate to lock it in place. 3 Add the media and make sure it is flat in the tray at all four corners. Keep the media below the height tabs on the paper length guide in the rear of the tray. 4 Slide the tray back into the printer. 2 3 Note Whenever you remove a tray from the printer, always push down the metal paper lift plate before you put it back.
Changing Paper Size in Tray 2 or Optional Tray 3 1 2 1 Pull the desired tray out of the printer and remove any paper. 2 Press on the blue tab on the rear paper length guide to adjust for the paper length. 3 Adjust the paper length guide so the pointer matches the desired paper size. 4 Move the side width guides outward as far as possible. 5 Push down on the metal lift plate to lock it in place. Continued on next page.
6 6 Load up to 250 sheets into the paper tray. Make sure the paper is flat in the tray at all four corners. Keep the media below the height tabs on the paper length guide in the rear of the tray. 7 Move the paper width guides inward so they touch the media on each side. The paper width guides will click into place for all sizes supported by the tray. 8 Slide the tray back into the printer.
Printing Tasks 1 2 Printing on Envelopes CAUTION Before you load envelopes in Tray 1, make sure they are undamaged and are not stuck together. Never use envelopes with clasps, snaps, windows, coated linings, self-stick adhesives, or other synthetic materials. See Appendix B for media specifications. 1 Open Tray 1 by pulling the front cover down. 2 Open the rear output bin by pulling down on the top section of the bin. Slide out the extender until it extends fully.
4 5 4 Place the envelopes into the tray short-edge in, print-side up. The stamp end must enter the printer first. 5 Slide the width guides inward until they lightly touch the envelope stack without bending it. The envelopes should be centered between the paper guides and under the tabs on the paper width guides. Note If the envelope has a flap on the short edge, this edge must enter the printer first. You may experience some paper jams when using any media with a length less 178 mm (7 in.).
Printing on Labels Only use labels recommended for laser printers, such as HP LaserJet labels. See “Labels” on page 148 for specifications. l Print labels from Tray 1. l Load labels print-side up. l Use the rear output tray for labels. l Remove label sheet from the output bin as they are printed to prevent them from sticking together. Label Orientation (Print-side up, top in) CAUTION EN l Do not use labels that are separating from the backing sheet or are wrinkled or damaged in any way.
Printing on Transparencies Only use transparencies recommended for use in laser printers, such as HP transparency film. Ordering information is located on page 25. Appendix B lists transparency specifications on page 149. l Print transparencies from Tray 1. l Use the top output tray to reduce curling (this is for transparencies only; for other media use rear output tray to reduce curling).
Printing on Custom-Sized Media or Cardstock Postcards, 3 by 5 in. (index) cards, and other custom-sized media can be printed from Tray 1. The minimum media size is 76 by 127 mm (3 by 5 in.) and the maximum media size is 216 by 356 mm (8.5 by 14 in.). Note You may experience some paper jams when using any media with a length less 178 mm (7 in.). This may be caused by paper that has been effected by environmental conditions. For optimum performance, make sure you are storing and handling the paper correctly.
Printing on Both Sides of Media (Manual Duplexing) Note l Print the first side of the media as you would normally. l Print the second side from Tray 1, making sure the printed side is facing down with the top-edge toward the printer. l The PS Windows 9x and the Windows NT 4.0 printer driver as well as some software applications include “odd pages” and “even pages” printing. To use this option, flip down the rear output bin so that the paper will be stacked in the correct order.
Long and Short Edge Manual Duplexing There are two ways to manually duplex, long edge or short edge binding. Long edge manual duplexing prints your document on both sides of the page with the binding on the long edge. Short edge duplexing prints the page with the binding on the short edge. Long edge binding: Print the second side from Tray 1, making sure the printed side is facing down with the top-edge toward the printer.
Printing on Special Media Letterhead or Preprinted Forms Orientation Tray 1 letterhead orientation: print-side up, top-edge toward the printer. Tray 2 or optional Tray 3 letterhead orientation: print-side down, top-edge toward you.
Canceling a Print Job A print job can be stopped from a software application, a print queue, or the JOB CANCEL button. l If the printer has not started printing, first try to cancel the job within the software application that sent the print job. l If the print job is waiting in a print queue or print spooler such as the Print Manager in Windows 3.1 or Print Monitor in Mac, delete the job there. l If the print job is already printing, press the printer JOB CANCEL button.
Software Tasks This section lists the common printing tasks that are controlled through the printer software. Some printer drivers do not support all printer features.
Accessing the Driver Operating System Temporarily Change Settings (from a software application) Change Default Settings (across all applications) Windows 9x/NT 4.0 From the File menu, click Print, and then click Properties. (The actual steps can vary; this is the most common method.) Click the Start button, point to Settings, and then click Printers. Right-click the printer icon, and choose Properties. Many of the features in NT 4.0 printer drivers are also located on the Document Defaults menu.
Creating and Using Watermarks The Watermark options allow you to specify that text be placed “underneath” (in the background) of an existing document. For example, you may want to have large gray letters reading “draft” or “confidential” placed diagonally across the first page or all pages of a document. Note Watermarks are available only with the HP PCL 6 (Windows), Windows NT 4.0 PS, and LaserWriter printer drivers. Watermarks Printer Driver Procedure PCL 6 (Windows 3.
Watermarks (continued) Printer Driver Procedure PCL 6 (Windows NT 4.0) To use an existing watermark 1. Click the Start button, point to Settings, then click Printers. Right-click the printer icon and choose Document Defaults. 2. From the Effects tab, click the Watermarks drop-down list. 3. Click the desired watermark. 4. Click First Page Only, if desired. 5. Click OK. To stop printing the watermark, click “none” in the Watermarks drop-down list.
Watermarks (continued) Printer Driver Procedure Windows NT 4.0 PS To use an existing watermark 1. Access the printer driver. 2. From the Advanced tab, click Document Options, then Printer Features to expand their subentries. 3. Click on each desired Watermark option (Watermark, Watermark Font, Watermark Size, Watermark Angle, Watermark Style, and Print Watermark) and select the desired setting for each option. 4. Click OK.
Watermarks (continued) Printer Driver Procedure Macintosh LaserWriter 8.4 and higher 1. Select Page Setup from the File menu. 2. Click the pop-up and select Watermark/Overlay. 3. Click on each desired watermark option and select the desired setting. To use your own text, type text in the custom text box. 4. Click print. To stop printing watermarks, select “None” in the layer option.
Printing Multiple Pages on One Sheet of Paper (N-up Printing) You can select the number of pages you want to print on a single sheet of paper. If you choose to print more than one page per sheet, the pages will appear decreased in size and arranged on the sheet. You can specify up to 9 pages. N-up Printing Printer Driver Procedure PCL 6 (Windows 3.1/9x) 1. Access the printer driver. 2. From the Finishing tab, click Pages per Sheet. 3.
N-up Printing (continued) Printer Driver Procedure Windows NT 4.0 PS 1. Access the printer driver. 2. From the Advanced tab, click Document Options, then Printer Features to expand their subentries. 3. Click Pages per Sheet. 4. Select the desired option (1, 2, 4, 6, 9, or 16) in the Change ‘Pages per Sheet’ Setting box. Select the Pages per Sheet orientation to match the orientation of your document.
Setting a Custom Paper Size Use the Custom Paper feature to print on paper sizes other than standard sizes. Custom Paper Size Printer Driver Procedure PCL 6 (Windows 3.1/9x) 1. Access the printer driver. 2. From the Paper tab, click Custom. 3. From the Custom Paper Size window, type the name of the custom paper size. 4. Click the desired unit of measure (millimeters or inches). If you enter a size that is too small or too large, the driver will automatically adjust the size for you. 5.
Custom Paper Size (continued) Printer Driver Procedure Windows 9x PS 1. Access the printer driver. 2. From the Paper tab, scroll to the right of the Paper Size box and click Custom Page. 3. Click the Custom button. 4. From the Custom-Defined Size window, type the name of the custom paper size. 5. Click the desired unit of measure (millimeters or inches). 6. Enter the custom paper size length and width. 7. Click OK. You can save up to three custom paper sizes for reuse.
Creating and Using Quick Sets Quick Sets allow you to save the current driver settings (for example, page orientation, n-up printing or paper source) for reuse. For convenience, Quick Sets can be selected and saved from most printer driver tabs. You can also restore printer driver default settings by selecting Defaults from the Quick Sets drop-down list. Note Quick Sets are available only with the HP PCL 6 printer driver for Windows. Quick Sets Printer Driver Procedure PCL 6 (Windows 3.
Quick Sets (continued) Printer Driver Procedure PCL 6 (Windows NT 4.0) Creating Quick Sets If you are running the printer driver from the server, you need administrator rights to save new Quick Sets. 1. Click the Start button, point to Settings, then click Printers. Right-click the printer icon and choose Document Defaults. You can save Quick Sets from any tab. 2. Select the desired print settings. 3.
Using EconoMode EconoMode (Save Toner) allows the printer to use less toner on each page. Selecting this option will extend the life of your toner cartridge and reduce your cost per page, but will reduce print quality. This setting is not available with 1200 dpi settings. EconoMode Printer Driver Procedure PCL 6 (Windows 3.1/9x) 1. Access the printer driver. 2. From the Finishing tab, click EconoMode (Save Toner). If the box is checked, EconoMode is enabled.
EconoMode (continued) Printer Driver Procedure Macintosh LaserWriter 8.3 1. Select Print from the File menu. 2. Click Options. Macintosh LaserWriter 8.4 and higher EN 3. Select the desired EconoMode setting. 4. Click OK. 1. Select Print from the File menu. 2. Click the popup for print options and select Imaging Options. 3. In the Imaging Options dialog, select the desired EconoMode setting. 4. Click Print.
Choosing Print Quality Settings The printer’s default print quality setting is Best Quality, which uses 1200 dpi to provide the best combination of print speed and print quality. If you need advanced print quality, you can choose custom settings. Resolution Options: Note l Best Quality (default) - 1200 dpi for the best print quality. l Faster Printing - 600 dpi, alternate resolution for complex graphics or faster output. l Custom - Allows you to specify print quality settings.
Choosing Print Quality Settings (continued) Printer Driver Procedure Windows NT 4.0 PS 1. Access the printer driver. 2. From the Advanced tab, click Graphics to expand its subentries. 3. Click Resolution. 4. Select the desired Resolution option in the Change ‘Resolution’ Setting box. (1200 is the same as best quality in the PCL 6 printer driver.) 5. Click OK. 1. Select Print from the File menu. 2. Click Options. 3. In the Print Options dialog, select the desired Print Resolution setting.
Using Reduce/Enlarge Options Reduce/Enlarge options allow you to scale your document to a percent of its normal size. You can also choose to scale your document to fit on letter- or A4-size paper. Reduce/Enlarge Printer Driver Procedure PCL 6 (Windows 3.1/9x) 1. Access the printer driver. 2. From the Effects tab, type the percentage by which you want to reduce or enlarge your document or click Fit to Letter Size or click Fit to A4 Size. 3. Click OK. 1.
Reduce/Enlarge (continued) Printer Driver Procedure Windows NT 4.0 PS To reduce or enlarge your document 1. Access the printer driver. 2. From the Advanced tab, click Graphics to expand its subentries. 3. Click Scaling. 4. Type the percentage by which you want to reduce or enlarge your document in the Change ‘Scaling’ Setting box. 5. Click OK. To fit your document to letter- or A4-size paper This setting works for all paper sizes in the Windows NT 4.0 PS printer driver.
Selecting a Paper Source If your application supports printing paper by source, make the selections from your application. Application settings override printer driver settings. Selecting Paper Source Printer Driver Procedure PCL 6 (Windows 3.1/9x) 1. Access the printer driver. 2. From the Paper tab, select the desired Source of paper. 3. Click OK. 1. Click the Start button, point to Settings, then click Printers. Right-click the printer icon and choose Document Defaults. 2.
Using REt When REt (Resolution Enhancement technology) is on, it refines the print quality of characters by smoothing out jagged edges that can occur on the angles and curves of a printed image. Choose Off if graphics, particularly scanned images, are not printing clearly. Note REt is disabled when 1200 dpi settings are selected. REt Printer Driver Procedure PCL 6 (Windows 3.1/9x) 1. Access the printer driver. 2. From the Finishing tab, click Custom, then Details. 3.
REt (continued) Printer Driver Procedure Windows 9x PS 1. Access the printer driver. 2. From the Device Options tab, select the desired Resolution Enhancement option from the Printer Features drop-down list. 3. Select the desired Resolution Enhancement option in the Change setting for ‘Resolution Enhancement’ drop-down list. 4. Click OK. 1. Select Print from the File menu. 2. Click Options. 3. In the Print Options dialog, select the desired Resolution Enhancement setting. 4. Click OK. 1.
Restoring Default Printer Driver Settings Restoring Defaults Printer Driver Procedure PCL 6 (Windows 3.1/9x) 1. Access the printer driver. 2. In the Quick Sets box, click Defaults PCL 6 (Windows NT 4.0) 1. Click the Start button, point to Settings, then click Printers. Right-click the printer icon and choose Document Defaults. 2. In the Quick Sets box, click Defaults 1. Access the printer driver. 2. Click the Restore Defaults button for each tab where you want to restore default settings.
Printing on Different Paper for the First Page Note Printing on different paper for the first page of a print job is available only with the HP PCL 6 printer and Macintosh LaserWriter driver. Some applications may also have this feature. Check with the application’s help file. Printing on Different Paper for the First Page Printer Driver Procedure PCL 6 (Windows 3.1/9x) 1. Access the printer driver. 2. From the Paper tab, select the desired paper for the first page of your print job. 3.
Printing on Different Paper for the First Page (continued) Printer Driver Procedure Macintosh LaserWriter 8.3 1. Select Print from the File menu. 2. Select First From and then select the desired tray for the first page from the pop-up menu. 3. Select the tray for the rest of the job from the Remaining From pop-up menu. 1. Select Print from the File menu. 2. Select First Page From and then select the desired tray for the first page from the pop-up menu. 3.
Tray Locking Tray Locking is a feature that allows you to “lock” a tray so that the only time the printer will draw from that tray is when it is specifically requested. This is useful when you want to put special paper in a tray, such as letterhead. For example, if you are using “First Available Tray,” for the paper source and you lock Tray 1, the printer will only draw from the remaining trays, either Tray 2 or optional Tray 3, if it is installed.
3 Printer Tips and Maintenance Overview This chapter provides suggestions for high-quality and economical printing. It also lists special maintenance tasks for the toner cartridge and the printer.
Managing the UltraPrecise Toner Cartridge HP Policy on Non-HP Toner Cartridges Hewlett-Packard Company cannot recommend use of non-HP toner cartridges, either new, refilled, or remanufactured. Because they are not HP products, HP cannot influence their design or control their quality. Toner Cartridge Storage Do not remove the toner cartridge from its package until you are ready to use it. The shelf life of a cartridge in an unopened package is approximately 2.5 years.
Redistributing the Toner 1 2 When toner is low, faded or light areas may appear on a printed page. You may be able to temporarily improve print quality by redistributing the toner. The following procedure may allow you to finish the current print job before replacing the toner cartridge. 1 Open the top cover. 2 Remove the toner cartridge from the printer. WARNING! Avoid reaching too far into the printer.
4 Note If toner gets on your clothing, wipe it off with a dry cloth and wash clothing in cold water. (Hot water sets toner into fabric.) 4 Reinsert the toner cartridge into the printer and close the top cover. If the print remains light, install a new toner cartridge. (Follow the instructions provided with the new toner cartridge.
Cleaning the Printer To maintain print quality, follow the cleaning procedures on the following pages every time the toner cartridge is changed or whenever print quality problems occur. As much as possible, keep the printer free from dust and debris. CAUTION l Clean the outside of the printer with a lightly water-dampened cloth. l Clean the inside with a dry, lint-free cloth. Do not use ammonia-based cleaners on or around the printer.
Note Make sure the toner cartridge is not empty when using the toner cartridge cleaning. A near empty toner cartridge may also cause print defects. This 10-minute process consumes toner and if used often can reduce toner cartridge life. Starting the Cleaning Process 1. Make sure the printer is turned on and in the ready state. Make sure there is paper loaded in Tray 2. 2. Press and hold the Go and Job Cancel buttons until all lights flash. This will take about 10 seconds.
Internal Cleaning Procedure 1 2 3 4 EN Over time, particles of toner and paper will begin to accumulate inside the printer. This may cause print quality problems during printing. Cleaning the printer will eliminate or reduce these problems. WARNING! Before cleaning the printer, turn the printer off and unplug the power cable. 1 Open the top cover. 2 Remove the toner cartridge. CAUTION To prevent damage, do not expose the toner cartridge to light for more than a few minutes.
76 Chapter 3 Printer Tips and Maintenance EN
4 Problem Solving Overview This chapter helps you troubleshoot printer problems in the following areas: EN l Troubleshooting Checklist l Troubleshooting General Printing Problems l Printing Special Pages l Clearing Paper Jams l Solving Print Quality Problems l Infrared Printing Problems l Troubleshooting Error Messages l Secondary Light Patterns l Network Problems l Common Windows Problems l Common Macintosh Problems l Troubleshooting PS Errors Chapter 4 Problem Solving 77
Troubleshooting Checklist If the printer is not responding properly, complete the following checklist in order. If the printer does not pass a step, follow the corresponding troubleshooting suggestions. Troubleshooting Checklist Make sure the printer Ready light is on. If no lights are on, check the power cord connections. Check the power switch. Check the power source by plugging into another outlet. If other lights are on, go to “Troubleshooting Error Messages” on page 99.
Troubleshooting Checklist (continued) Print a short document from a software application to verify the computer and printer are connected and are communicating correctly. If the page does not print, check the cable connection between the printer and computer. Make sure you are using the proper cable. Check the print queue or print spooler (print monitor in Mac) to see if the printer has been paused. Check the software application to make sure you are using the proper printer driver and port.
Troubleshooting General Printing Problems Troubleshooting General Printing Problems Symptom Possible Cause Printer selects media from the The tray selection in the wrong tray. software application may be incorrect. Solution For many software applications, the paper tray selection is found under the Page Setup menu within the application. Remove any media in other trays to make the printer select from the desired tray. For Macintosh, use the LaserJet Utility to change the priority of the tray.
Troubleshooting General Printing Problems (continued) Symptom Possible Cause Solution The printer prints, but the text The parallel cable is loose or defective. is wrong, garbled, or incomplete. Disconnect the parallel cable and reconnect it. Try a print job you know works. If possible, attach the cable and printer to another computer and try a print job that you know works. Finally, try a new IEEE-1284 compliant cable or a LocalTalk cable (Mac).
Troubleshooting General Printing Problems (continued) Symptom Possible Cause Solution The parallel cable between the Disconnect and reconnect the computer and the printer is not parallel cable. connected properly. The parallel cable is defective. If possible, attach the cable to another computer and print a job you know works. You may also try using a different parallel cable (IEEE-1284 Compliant) or LocalTalk cable (Mac). . The wrong printer was selected in the software.
Troubleshooting General Printing Problems (continued) Symptom Possible Cause Solution The printer does not respond when “print” is selected in the software. The printer is malfunctioning. Check the lights on the printer to determine if the printer is indicating an error. The Attention light stays on. The printer is out of paper. Add paper to the printer. Paper trays are installed incorrectly. Make sure that Tray 2 or optional Tray 3 are pushed in all the way. The top cover of the printer is open.
Printing Special Pages There are special pages within the memory of the printer that will help you to diagnose and learn about problems with your printer. Demo Page To print the demo page, press the GO button when the printer is ready. Configuration Page The configuration page lists many of the current settings and properties of the printer. To print the configuration page, press and release the GO and JOB CANCEL buttons simultaneously when the printer is ready.
Clearing Paper Jams Occasionally, paper can become jammed during a print job. Some of the causes include: l Paper trays loaded improperly or overfilled. l Tray 2 or optional Tray 3 is removed during a print job. l Top cover is opened during a print job. l Media that does not meet HP specifications is used. See “Media Specifications” on page 139. l Media that is outside of the supported size range is used. See “Media Specifications” on page 139.
1 Paper Jam: Toner Cartridge Area 1 2 CAUTION Paper jams in this area may result in loose toner on the page. If you get any toner on your clothes, wash them in cold water because hot water will set the toner into the fabric. 2 3 Open the top cover. Remove the toner cartridge. CAUTION To prevent damage, do not expose the toner cartridge to light for more than a few minutes. Place a piece of paper over the top of the toner cartridge to shield it while it is out of the printer.
4 Note If the paper is too difficult to remove or has already entered the output area, remove the jam as described for the output areas on page 89. 4 When the jammed paper has been removed, gently flip down the registration plate. Replace the toner cartridge and shut the top cover. Note If the toner cartridge is difficult to reinstall, make sure the registration plate has been flipped back down into position. If the Attention light does not go out, there is still jammed paper inside the printer.
1 2 Paper Jam: Tray 2 or Optional Tray 3 Paper Feed Area Note If paper has entered the toner cartridge area, follow the instructions on page 86. It is easier to remove paper from the toner cartridge area than the paper feed area. 1 Slide out Tray 2 to expose the jammed paper. 2 Remove any misfed paper by pulling it out by the visible edge. Make sure that all of the paper is aligned in the tray. If Tray 3 is installed, remove any misfed paper and make sure that all of the paper is aligned in that tray.
1 Paper Jam: Output Areas CAUTION Paper jams in this area may result in loose toner on the page. If you get any toner on your clothes, wash them in cold water because hot water will set the toner into the fabric. 2 1 Open the top cover and remove the toner cartridge. Open the rear output bin. Note It is necessary to open the top cover in order to release the rear output gearing for easy paper removal.
1 Paper Jam: Removing Torn Pieces of Paper Sometimes a piece of jammed paper can tear when being removed. Use the following procedure to remove any small pieces of paper left in the printer. 2 1 Make sure the toner cartridge is installed, the top cover is closed, and Tray 2 and optional Tray 3 (if installed) are completely pushed into the printer. 2 Turn the printer off and then back on. As the printer restarts, the rollers will advance the piece(s) of paper.
Solving Print Quality Problems Print Quality Checklist General print quality problems can be solved by following the checklist below. EN l Check the printer driver to make sure you are using the best available print quality option (see page 58). l Redistribute the toner in the toner cartridge (see page 71). l Clean the inside of the printer (see page 73). l Check the paper type and quality (see page 139). l Adjust the print density from the software (see page 58).
Image Defect Examples The examples below depict letter-size paper that has passed through the printer short-edge first. The following pages list the typical cause and solution for each of these examples.
Light Print or Fade If a vertical white streak or faded area appears on the page: l The toner supply is low. You may be able to temporarily extend the toner cartridge life. See “Redistributing the Toner” on page 71. If this does not improve the print quality, install a new HP toner cartridge. l The paper may not meet HP’s paper specifications (for example, the paper is too moist or too rough). See “Media Specifications” on page 139.
Vertical Lines If black or white vertical streaks appear on the page: l The photosensitive drum inside the toner cartridge has probably been scratched. Install a new HP toner cartridge. Gray Background If the amount of background toner shading becomes unacceptable, the procedures described below may help to clear the condition: l Decrease the density setting. This will decrease the amount of background shading. l Change the paper to a lighter basis weight. See “Media Specifications” on page 139.
Vertical Repetitive Defects If marks repeatedly appear on the printed side of the page at even intervals: l The toner cartridge may be damaged. The circumference of the toner cartridge drum is 94 mm (3.7 in.). If a repetitive mark occurs every 94 mm (3.7 in.) on the page, install a new HP toner cartridge. l Internal parts may have toner on them. If the defects occur on the back of the page, the problem will likely correct itself after a few more pages. l The fusing assembly may be damaged.
Wrinkles or Creases Hint l Make sure that paper is loaded properly. l Check the paper type and quality. See “Media Specifications” on page 139. l Open the rear door and try printing to the rear output bin. l Turn over the stack of paper in the tray or try rotating the paper 180° in the input tray. If the page is totally blank (all white) check to make sure the sealing tape is removed from the toner cartridge and ensure that the toner cartridge is installed correctly.
Infrared Printing Problems Infrared Printing Problems Symptom Possible Cause Solution The connection cannot be established or the transmission seems to be taking longer than usual. Computer is not IrDAcompliant. Make sure the computer you are using is IrDA-compliant; look for an IrDA symbol on the device or refer to the computer’s manual. IR Driver is not installed on your computer or Personal Digital Assistant (PDA).
Infrared Printing Problems (continued) Symptom Possible Cause Solution The connection cannot be established or the transmission seems to be taking longer than usual (continued). Bright lights are interfering with the signal. Make sure that no bright light is shining directly into either IR port.
Troubleshooting Error Messages When the printer experiences an error, the control panel will indicate the error message by five light patterns. Find the light pattern below that matches the printer light pattern and follow the recommendations to troubleshoot the error. Some error messages will signal a secondary light message that will indicate what type of error is occurring. See “Secondary Light Patterns” on page 102. Note Common status light patterns are described on page 16.
Attention There are three possible causes that will display the Attention light pattern: l Door open l Toner cartridge missing l Paper jam After the cause of the problem has been addressed, pressing the GO button will cause the printer to attempt to recover from the cause of the error. If there is a paper jam, the printer will attempt to clear the jam. If the printer is unsuccessful, it will continue to display the Attention message until the cause is remedied.
Service Error An error has occurred that has caused the printer to halt the current print job. Pressing the GO button or the JOB CANCEL button with this message has no effect. To clear the error, turn the printer off and then on again. If the problem persists, leave the printer off for 15 minutes to reset the formatter. If the problem continues, contact HP Service.
Secondary Light Patterns Continuable Error Type of Error Light Pattern Recommended Action Memory Overflow The printer memory is full. Press Go to resume printing. If you lose some data, try to free some printer memory by removing any unnecessary fonts, macros, or any data currently in printer memory. If you continue to lose data, you may need to add more printer memory. For a temporary solution, simplify the image or print at a 600-dpi resolution.
Continuable Error (continued) Type of Error EN Light Pattern Recommended Action IO Error The cable between the printer and computer has a bad connection or the cable is of poor quality. Check the cable connections to see if they are secure. Make sure you are using a high-quality cable. Temporary Error The printer has experienced a temporary error. Reset the printer by briefly turning the printer off and back on again. NVRAM Error The nonvolatile memory (NVRAM) is temporarily full.
Continuable Error (continued) Type of Error EIO Error 104 Chapter 4 Problem Solving Light Pattern Recommended Action The printer has experienced a temporary EIO error. Reset the printer by turning the printer off and back on again.
Accessory Error Type of Error EN Light Pattern Recommended Action EIO Port Error Remove the accessory from the EIO Port or DIMM Slot indicated by the error to continue printing. DIMM Slot 1 Error Remove the accessory from the EIO Port or DIMM Slot indicated by the error to continue printing. DIMM Slot 2 Error Remove the accessory from the EIO Port or DIMM Slot indicated by the error to continue printing.
Accessory Error (continued) Type of Error DIMM Slot 3 Error 106 Chapter 4 Problem Solving Light Pattern Recommended Action Remove the accessory from the EIO Port or DIMM Slot indicated by the error to continue printing.
Network Problems You are experiencing shared printer problems. EN l Print a Configuration page. If an HP JetDirect EIO print server is installed, printing a Configuration page will also print a second page that will show the network settings and status. l Try printing the job from another computer. l To verify if a printer works with a computer, connect it directly to a computer with a parallel cable. Print a document from an application that has printed correctly in the past.
Common Windows Problems Common Windows Problems Symptom Possible Cause Solution Windows message during installation reads: “File in Use.” Quit all software. Remove all software from the StartUp Group, then restart Windows. Reinstall the printer drivers. Error Message: “Error Writing to LPTx” in Windows 9x. Make sure the cables are connected correctly, the printer is on, and the Ready (front) light is on. If bi-directional communication is not turned on in the driver, it will also cause this message.
Common Windows Problems (continued) Symptom Error Message: “General Protection Fault” “Exception OE” “Spool32” “Illegal Operation” (Continued) Possible Cause Solution Delete all temp files from the Temp sub-directory. You can determine the name of the directory by editing the AUTOEXEC.BAT file and looking for the statement “Set Temp =.” The name after this statement is the temp directory. It is usually C:\temp by default, but can be redefined. Refer to Microsoft Windows 3.x, 9x, or NT 4.
Common Macintosh Problems Macintosh Problems Symptom Possible Cause Solution Problems in the Chooser Printer driver icon does not Software not installed appear in the Chooser. correctly. The LaserWriter driver should be present as a part of the Mac OS. Make sure that the LaserWriter driver is in the Extensions folder within the systems folder. If not, install the LaserWriter driver component from the installation CD. Make sure you are using a highquality cable.
Macintosh Problems (continued) Symptom Possible Cause Solution Make sure the printer has been chosen in the Chooser by printing a self-test. (Simultaneously press GO and JOB CANCEL.) Check the AppleTalk name of the printer displayed on the self-test page. Make sure AppleTalk is on. (The button next to Active is selected in the Chooser.) You may need to restart the computer to activate the change. Reinstall the printer software. See “Macintosh Installation” on page 10.
Macintosh Problems (continued) Symptom Possible Cause Solution An encapsulated PostScript (EPS) file does not print with the correct fonts. This problem occurs with some software applications. Try downloading the fonts contained in the EPS file to the printer before printing. Your document is not printing with New York, Geneva, or Monaco. 112 Chapter 4 Problem Solving Select Options in the Page Setup dialog box to deselect substituted fonts.
Selecting an Alternate PPD 1. Open the Chooser from the Apple menu. 2. Click the LaserWriter icon. 3. If you are on a network with multiple zones, select the zone in the AppleTalk Zones box where the printer is located. 4. Click the printer name you want to use in the Select a PostScript Printer box. (Double-clicking will immediately generate the next few steps.) 5. Click Setup... (This button may read Create for first-time setup.) 6. Click Select PPD.... 7.
Troubleshooting PS Errors The following situations are PS language specific and may occur when several printer languages are being used. Note To receive a printed or screen displayed message when PS errors occur, open the Print Options dialog box and click the desired selection next to the PS Errors section. PS Errors Symptom Possible Cause Solution The job prints in Courier (the printer’s default typeface) instead of the typeface you requested. The requested typeface is not downloaded.
PS Errors (continued) Symptom Possible Cause Solution VM Error Font Error Select unlimited downloadable fonts from printer driver. Range Check Font Error Select unlimited downloadable fonts from printer driver.
116 Chapter 4 Problem Solving EN
5 Service and Support Availability HP provides a variety of service and support options around the world. Availability of these programs will vary depending upon your location. HP Express Exchange 1. The customer contacts the local HP Customer Support Center listed in the product documentation. A technician troubleshoots the situation and determines whether the printer has actually failed. If so, the technician refers the customer to the HP Service Center. 2.
Guidelines for Repacking the Printer CAUTION ! Remove and retain any DIMMs (dual in-line memory modules) installed in the printer. ! Remove and retain any cables and optional accessories installed in the printer. Static electricity can damage DIMMs. When handling DIMMs, either wear an antistatic wrist strap or frequently touch the surface of the DIMMs’ antistatic package, then touch bare metal on the printer. To remove the DIMMs see “Installing Memory” on page 153.
Service Information Form WHO IS RETURNING THE EQUIPMENT? Date: Person to contact: Phone: ( ) Alternate contact: Phone: ( ) Return shipping address: Special shipping instructions: WHAT IS BEING SENT? Model name: Model number: Serial number: Please attach any relevant printouts when returning equipment. DO NOT ship accessories (manuals, cleaning supplies, etc.) that are not required to complete the repair. WHAT NEEDS TO BE DONE? (Attach a separate sheet if necessary.) 1.
HP Maintenance Agreements HP has several types of maintenance agreements that meet a wide range of support needs. Maintenance agreements are not part of the standard warranty. Support services vary by area. Check with your local HP dealer to determine the services available to you.
Hewlett-Packard Limited Warranty Statement HP PRODUCT DURATION OF WARRANTY HP LaserJet 2100, 2100 M, 2100 TN 1 year, Return to Authorized Service Center 1. HP warrants to you, the end-user customer, that HP hardware, accessories, and supplies, will be free from defects in materials and workmanship after the date of purchase, for the period specified above.
7. TO THE EXTENT ALLOWED BY LOCAL LAW, THE REMEDIES IN THIS WARRANTY STATEMENT ARE YOUR SOLE AND EXCLUSIVE REMEDIES. EXCEPT AS INDICATED ABOVE, IN NO EVENT WILL HP OR ITS SUPPLIERS BE LIABLE FOR LOSS OF DATA OR FOR DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL (INCLUDING LOST PROFIT OR DATA), OR OTHER DAMAGE, WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE.
Limited Warranty for Toner Cartridge Life Note The warranty below applies to the toner cartridge that came with this printer. HP toner cartridges are warranted to be free from defects in materials and workmanship until the HP toner is depleted. The warranty covers any defects or malfunctions in a new Hewlett-Packard toner cartridge. How long does the coverage last? The coverage lasts until the HP toner is depleted, at which time the warranty expires.
Worldwide Sales and Service Offices Note Before calling an HP Sales and Service office, be sure to contact the appropriate Customer Support Center number listed in the “HP Support” section. Products should not be returned to these offices. Product return information is also available through the appropriate Customer Support Center in “HP Support” in the front of this guide. Argentina Brazil Hewlett-Packard Argentina S.A.
Colombia Germany Hewlett-Packard Colombia Calle 100 No. 8A -55 Torre C Oficina 309 Bogotá, Colombia Hewlett-Packard GmbH Herrenberger Straße 130 71034 Böblingen Phone: (49) (180) 532-6222 (49) (180) 525-8143 Fax: (49) (180) 531-6122 Czech Republic Hewlett-Packard s. r. o.
Japan Netherlands Hewlett-Packard Japan, Ltd.
Singapore Thailand Hewlett-Packard Singapore (Sales) Pte Ltd 450 Alexandra Road Singapore (119960) Phone: (65)275-3888 Fax: (65)275-6839Hardware Repair Center and Customer Information Center: Phone: (65) 272-5300 Extended Warranty Support: Phone: (65) 272-5333 Hewlett-Packard (Thailand) Ltd.
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A Specifications Printer Specifications HP LaserJet 2100 HP LaserJet 2100 with Optional Tray 3 Height 230 mm (9 in.) 309 mm (12.2 in.) Width 406 mm (15.9 in.) 406 mm (15.9 in.) Depth (body) 420 mm (16.5 in.) 420 mm (16.5 in.) Weight (with toner cartridge) 11.5 kg (25.4 lbs) 14.4 kg (31.
WARNING! Power requirements are based on the region where the printer is sold. Do not convert operating voltages. This may damage the printer and void the product warranty. Environmental Specifications Operating Printing Storage/Standby Temperature (printer and toner cartridge) 15° to 32.
FCC Regulations This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy. If this equipment is not installed and used in accordance with the instructions, it may cause harmful interference to radio communications.
Environmental Product Stewardship Program Protecting the Environment Hewlett-Packard Company is committed to providing quality products in an environmentally sound manner. This HP LaserJet printer has been designed with several attributes to minimize impacts on our environment. This HP LaserJet printer eliminates: Ozone Production The printer uses charging rollers in the electrophotographic process and therefore generates no appreciable ozone gas (O3).
The design of this HP LaserJet printer facilitates the recycling of: Plastics Plastic parts have markings according to international standards that enhance the ability to identify plastics for recycling purposes at the end of the printer’s life. HP Toner Cartridges In many countries/regions, this product’s toner cartridge/drum can be returned to HP through the HP Planet Partners LaserJet Toner Cartridge Recycling Program. This easy to use program is available in over 20 countries/regions.
Material Safety Data Sheet The Toner Cartridge/Drum MSDS can be obtained by contacting the HP LaserJet Supplies website at: http://ljsupplies.com/planetpartners/datasheets.html If you do not have access to the Internet, call the U.S. HP FIRST (Fax Information Retrieval Service Technology) at (1) (800) 231-9300. Use Index number 7 for a listing of the Toner Cartridge/Drum Material/Chemical Safety Data Sheets.
Regulatory Statements Declaration of Conformity according to ISO/IEC Guide 22 and EN45014 Manufacturer's Name: Hewlett-Packard Company Manufacturer's Address: 11311 Chinden Boulevard Boise, Idaho 83714-1021, USA declares that the product Product Name: HP LaserJet 2100, 2100 M, 2100 TN Model Number: C4170A, C4171A, C4172A, C4793A Product Options: ALL conforms to the following Product Specifications: Safety: IEC 950:1991+A1+A2+A3 / EN 60950:1992+A1+A2+A3 EMC: IEC 825-1:1993 / EN 60825-1:1994 Clas
Laser Safety Statement The Center for Devices and Radiological Health (CDRH) of the U.S. Food and Drug Administration has implemented regulations for laser products manufactured since August 1, 1976. Compliance is mandatory for products marketed in the United States. The printer is certified as a “Class 1” laser product under the U.S. Department of Health and Human Services (DHHS) Radiation Performance Standard according to the Radiation Control for Health and Safety Act of 1968.
VCCI Statement (Japan) Korean EMI Statement Laser Statement for Finland LASERTURVALLISUUS LUOKAN 1 LASERLAITE KLASS 1 LASER APPARAT HP LaserJet 2100 -laserkirjoitin on käyttäjän kannalta turvallinen luokan 1 laserlaite. Normaalissa käytössä kirjoittimen suojakotelointi estää lasersäteen pääsyn laitteen ulkopuolelle. Laitteen turvallisuusluokka on määritetty standardin EN 60825-1 (1993) mukaisesti.
katsota väriainekasetin vaihtamista, paperiradan puhdistusta tai muita käyttäjän käsikirjassa lueteltuja, käyttäjän tehtäväksi tarkoitettuja ylläpitotoimia, jotka voidaan suorittaa ilman erikoistyökaluja. VARO! Mikäli kirjoittimen suojakotelo avataan, olet alttiina näkymättömälle lasersäteilylle laitteen ollessa toiminnassa. Älä katso säteeseen. VARNING! Om laserprinterns skyddshölje öppnas då apparaten är i funktion, utsättas användaren för osynlig laserstrålning. Betrakta ej strålen.
B Media Specifications Overview This printer accepts a variety of media, such as cut-sheet paper (including up to 100% recycled fiber content paper), envelopes, labels, transparencies, and custom-size paper. Properties such as weight, composition, grain, and moisture content are important factors affecting printer performance and output quality. Paper that does not meet the guidelines outlined in this manual can cause the following problems: Note ! Poor print quality. ! Increased paper jams.
Supported Sizes of Paper Tray 1 Dimensionsa Minimum Size (custom) 76 by 127 mm (3 by 5 in.) Maximum Size (custom) 216 by 356 mm (8.5 by 14 in.) Transparency Labelsc Weight Capacityb 60 to 163 g/m2 Bond (16 to 43 lb) 100 sheets of 80 g/m2 Bond (20 lb) paper Thickness: .10 to .14 mm (0.0039 to 0.0055 in.) 75 typical Same as minimum and maximum paper sizes Thickness: .10 to .14 mm listed above. (0.0039 to 0.0055 in.) 50 typical Up to 90 g/m2 (16-24 lb) up to 10 Envelopes a.
Tray 2 or Tray 3 Dimensionsa Letter 8.5 by 11 in. (216 by 279 mm) A4 210 by 297 mm (8.3 by 11.7 in.) Executive 7.3 by 10.5 in. (191 by 267 mm) Legal 8.5 by 14 in. (216 by 356 mm) B5 (ISO) 176 by 250 mm (6.9 by 9.9 in.) B5 (JIS) 182 by 257 mm (7.2 by 10 in.) A5 148 by 210 mm (5.8 by 8.2 in.) 8.5 x 13 in. 216 by 330 mm (8.5 by 13 in.) Weight Capacityb 16 to 28 lb Bond (60 to 105 g/m2) 250 sheets of 20 lb Bond (80 g/m2) paper a. The printer supports a wide range of media sizes.
Guidelines for Using Paper For best results, use conventional 90 g/m2 (24 lb) paper. Make sure the paper is of good quality, and free of cuts, nicks, tears, spots, loose particles, dust, wrinkles, voids, and curled or bent edges. If you are unsure what type of paper you are loading (such as bond or recycled), check the label on the package of paper. The following problems with paper cause print quality deviations, jamming, or even damage to the printer.
Note Do not use letterhead paper that is printed with low-temperature inks, such as those used in some types of thermography. Do not use raised or embossed letterhead. The printer uses heat and pressure to fuse toner to the paper. Make sure that any colored paper or preprinted forms use inks that are compatible with this fusing temperature (200° C or 392° F for 0.1 second). Paper Specifications Category Specifications Acid Content 5.5 pH to 8.0 pH Caliper .094-.18 mm (3.0-7.
Printing and Paper Storage Environment Ideally, the printing and paper storage environment should be at or near room temperature, and not too dry or too humid. Remember paper is hygroscopic; it absorbs and loses moisture rapidly. Heat works with humidity to damage paper. Heat causes the moisture in paper to evaporate, while cold causes it to condense on the sheets. Heating systems and air conditioners remove most of the humidity from a room.
Envelopes Envelope construction is critical. Envelope fold lines can vary considerably, not only between manufacturers, but also within a box from the same manufacturer. Successful printing on envelopes depends upon the quality of the envelopes. When selecting envelopes, consider the following components: ! Weight: The weight of the envelope paper should not exceed 105 g/m2 (24 lb) or jamming may occur. ! Construction: Prior to printing, envelopes should lie flat with less than 6 mm (0.25 in.
Envelopes with Double Side Seams Double side-seam construction has vertical seams at both ends of the envelope rather than diagonal seams. This style may be more likely to wrinkle. Be sure the seam extends all the way to the corner of the envelope as illustrated below. Correct Incorrect Envelopes with Adhesive Strips or Flaps Envelopes with a peel-off adhesive strip or with more than one flap that folds over to seal must use adhesives compatible with the heat and pressure in the printer.
Envelope Margins The following gives typical address margins for a commercial #10 or DL envelope. Note Type of Address Top Margin Left Margin Return address 15 mm (0.6 in.) 15 mm (0.6 in.) Delivery address 51 mm (2 in.) 89 mm (3.5 in.) For the best print quality, position margins no closer than 15 mm (0.6 in.) from the edges of the envelope. Avoid printing over the area where the envelope’s seams meet. Envelope Storage Proper storage of envelopes helps contribute to print quality.
Labels CAUTION To avoid damaging the printer, use only labels recommended for laser printers, such as HP-brand labels. (For ordering information, see page 25.) To prevent serious jams, always use Tray 1 to print labels and always use the rear output bin. Never print on the same sheet of labels more than once or print on a partial sheet of labels.
Transparencies Transparencies used in the printer must be able to withstand 200° C (392° F), the printer’s fusing temperature. CAUTION To avoid damaging the printer, use only transparencies recommended for use in laser printers, such as HP-brand transparencies. (For ordering information, see page 25.) See “Printing on Transparencies” on page 38.
150 Appendix B Media Specifications EN
C Printer Memory and Expansion Overview EN ! Printer Memory ! Installing Memory ! Checking Memory Installation ! Installing an HP JetDirect EIO Card Appendix C Printer Memory and Expansion 151
Printer Memory The printer has three dual in-line memory module (DIMM) slots for upgrading with: ! More printer memory. DIMMs are available in 4, 8, and 16 MB, for a maximum of 52 MB. ! DIMM-based accessory fonts, macros, and patterns. ! Other DIMM-based printer languages and printer options. See “Accessories and Ordering Information” on page 23. Note Single in-line memory modules (SIMMs) used on previous HP LaserJet printers are not compatible with the printer.
Installing Memory 1 2 3 4 CAUTION Static electricity can damage dual in-line memory modules (DIMMs). When handling DIMMs, either wear an antistatic wrist strap or frequently touch the surface of the DIMMs’ antistatic package, then touch bare metal on the printer. If you have not already done so, print a configuration page to find out how much memory is installed in the printer before adding more memory. 1 After the configuration page is printed, turn the printer off and disconnect the power cord.
6 7 6 Remove the DIMM from the antistatic package. 7 Holding the DIMM by the edges, align the notches on the DIMM with the DIMM slot. (Check that the locks on each side of the DIMM slot are open.) Note For best results use DIMM Slots in 1-2-3 order. 8 8 Press the DIMM straight into the slot (press firmly). Make sure the locks on each side of the DIMM snap inward into place. (To remove a DIMM, the locks must be released.) Repeat steps 6, 7, and 8 for each DIMM being installed.
Checking Memory Installation To verify that DIMMs are installed correctly: 1. Turn the printer on. Check that the printer control panel displays the Ready light after the printer has gone through the startup sequence. If an error message appears, a DIMM may have been incorrectly installed. See “Troubleshooting Error Messages” on page 99. 2. Print a configuration page by pressing the Go and Job Cancel buttons simultaneously. 3.
Installing an HP JetDirect EIO Card 1 1 Turn the printer off, and disconnect the power cord. 2 Open the interface cable door by pressing on the release tabs. Disconnect all interface cables. 3 Locate the EIO Slot. Firmly insert the HP JetDirect EIO card into the EIO slot. Twist in the retaining screws. 4 Attach the appropriate network cable to the EIO card. 5 Reinstall the interface cable(s) power cord. Reinstall the interface cable door. Turn the printer on.
D Printer Commands Overview Most software applications do not require you to enter printer commands. See your computer and software documentation to find the method for entering printer commands, if needed. PCL PCL printer commands tell the printer which tasks to perform or which fonts to use. This appendix provides a quick reference for users who are already familiar with PCL command structure. The PCL 5e printer commands are backward-compatible with previous versions of PCL.
PJL HP's Printer Job Language (PJL) provides control above PCL and other printer languages. The four major functions provided by PJL are: ! printer language switching ! job separation ! printer configuration ! status readback from the printer PJL commands may be used to change printer default settings Note The table at the end of this appendix contains commonly used PCL 5e commands.
Many printer commands use the lowercase letter l (l) and the number one (1), or the uppercase letter O (O) and the number zero (0). These characters may not appear on your screen as shown here. You must use the exact character and case specified for PCL printer commands. The following illustration displays the elements of a typical printer command (in this instance, a command for page orientation).
Combining Escape Sequences Escape sequences may be combined into one escape sequence string. There are three important rules to follow when combining code: 1. For each escape sequence, the first two characters after the ? character must be the same. 2. When combining escape sequences, change the uppercase (termination) character in each individual escape sequence to lowercase. 3. The final character of the combined escape sequence must be uppercase.
Selecting PCL Fonts PCL printer commands for selecting fonts can be found on the PCL Font List. A sample section is shown below. Notice the two variable boxes for symbol set and point size: These variables must be filled in or the printer will use defaults. For example, if you want a symbol set that contains line-draw characters, select the 10U (PC-8) or 12U (PC-850) symbol set. Other common symbol set codes are listed in the table on page 161. Note Fonts are either “fixed” or “proportional” in spacing.
Common PCL Printer Commands (continued) Function Command Options (#) Page Control Commands Paper Source ?&l #H 0 = prints or ejects current page 1 = Tray 2 2 = manual feed, paper 3 = manual feed, envelope 4 = Tray 1 5 = Tray 3 7 = auto select Paper Size ?&l #A 1 = Executive 2 = Letter 3 = Legal 4 = A5 5 = A4 6 = B5-JIS 8 = 8.
Common PCL Printer Commands (continued) Function Command Options (#) Vertical Motion Index ?&l #C 1/48-inch increments (compresses print vertically) Line Spacing ?&l #D # = lines per inch (1, 2, 3, 4, 5, 6, 12, 16, 24, 48) Perforation Skip ?&l #L 0 = disable 1 = enable Vertical Position (Rows) ?&a#R # = row number Vertical Position (Dots) ?*p#Y # = dot number (300 dots = 1 inch) Vertical Position (Decipoints) ?&a#V # = decipoint number (720 decipoints = 1 inch) Horizontal Position (Colum
Common PCL Printer Commands (continued) Function Command Options (#) Language Selection Enter PCL Mode ?%#A 0 = Use previous PCL cursor position 1 = Use current HP-GL/2 pen position Enter HP-GL/2 Mode ?%#B 0 = Use previous HP-GL/2 pen position 1 = Use current PCL cursor position Symbol Sets ?(# 8U = HP Roman-8 Symbol Set 10U = IBM Layout (PC-8) (code page 437) Default Symbol Set 12U = IBM Layout for Europe (PC-850) (code page 850) 8M = Math-8 19U = Windows 3.1 Latin 1 9E = Windows 3.
Common PCL Printer Commands (continued) Function Command Options (#) Primary Stroke Wt. ?(s#B 0 = medium (book or text) 1 = semi bold 3 = bold 4 = extra bold Typefacea ?(s#T Print a PCL font list to view the command for each internal font. a. The preferred method is to use the primary pitch command.
166 Appendix D Printer Commands EN
Index 2-sided printing 40 3x5 cards printing 39 light patterns 16 locking 11 troubleshooting 99 custom sized paper 39 A D Numerics accessing the printer driver 44 accessories 23 ordering 23–25 acoustic emissions 130 additional drivers, obtaining 4 B background shading on page 94 basics, printer 1–22 buttons 15 buying paper 28 C canceling a print job 43 cardstock 39 characters improperly formed 95 checking memory installation 155 choosing driver 6 cleaners using on printer 73 cleaning engine 73 exteri
printing on 39 infrared port printing with 21 installing fonts 7 FontSmart 7 JetSend 9 installing printer memory 153–155 internal cleaning procedure 75 checking installation 155 expanding 153–155 installing 153–155 ordering 23 upgrading printer’s 152 memory features 3 MS Windows 3.
double sided 40 duplexing 40 envelopes 35 forms 42 labels 37 letterhead 42 multiple pages on one sheet 50 postcards 39 preparing for 28 quality guidelines 142 stopping print job 43 transparencies 38 with low toner 71 printing languages 6 printing problems troubleshooting 80 problem solving checklist 78 Product Stewardship 132– 134 memory expansion 153– 155 paper recycled paper 139 specifications 143 product return 117 warranty standard 121–122 PS drivers function 6 purchasing paper 28 Q quality, printer to
170 Index EN
Copyright© 2002 Hewlett-Packard Co. Manual Part No.
