User guide

Problem Cause Solution
The media is jamming in the all-in-one. Clear the jam. See Clearing jams.
The USB cable might be defective or
incorrectly connected.
● Disconnect the USB cable at both
ends and reconnect it.
●
Try printing a job that has printed
in the past.
●
Try using a different USB cable.
Other devices are running on your
computer.
The all-in-one might not share a USB
port. If you have an external hard drive
or network switchbox that is connected
to the same port as the all-in-one, the
other device might be interfering. To
connect and use the all-in-one, you
must disconnect the other device or
you must use two USB ports on the
computer.
340 Chapter 13 Troubleshooting ENWW