User Guide

EN Basic troubleshooting 177
7
Is the software
installed correctly?
Software is not installed
or an error occurred
during software
installation.
Uninstall and then reload the product
software. Make sure you use the correct
installation procedure and the correct port
setting.
8
Does the product
print from the
computer?
Connect the parallel
cable or USB cable to the
product and the
computer. Use a word-
processing application to
send a print job to the
product.
The cable is not
connected correctly.
Reconnect the cable.
An incorrect driver is
selected.
Select the proper driver.
Other devices are
connected to the parallel
port.
Disconnect the other devices and try again
to print.
There is an LPT port
driver problem in
Microsoft Windows.
Reset the computer’s port settings.
The formatter has failed. Replace the formatter.
9
Does the product
scan to the
computer?
Initiate a scan from either
the computer’s basic
desktop software or from
the product.
Other devices are
connected to the parallel
port.
Disconnect the other devices and try again
to scan.
The computer’s parallel-
port hardware is not
bidirectional.
Check hardware documentation to see if
the port configuration can be changed.
The BIOS settings for the
parallel port are set
incorrectly.
Polling is turned off in
HP LaserJet Director or
HP LaserJet Director is
not running.
Reset the computer’s port settings. If the
problem persists, reset the BIOS settings in
CMOS.
Start HP LaserJet Director and turn on
polling.
Table 15. Basic troubleshooting (continued)
# Verification steps Possible problems Solutions