User Guide

EN Errors 185
Critical error messages
Critical error messages may indicate some kind of failure. Cycling the
power may fix the problem. If a critical error persists, the product may
require service.
Table 17. Critical error messages
Message Cause Solution
50 Fuser Error
The product has experienced an
internal hardware error.
Disconnect the power cable from the
product, wait at least 20 minutes, then
reconnect the power cable and wait for
the product to initialize.
Check the cabling connections to the
heating element.
Perform the heating element check (see
page 203).
If the error persists, replace the heating
element.
If, after replacing the heating element,
the error persists, replace the ECU.
51 Laser Error
The product has experienced an
internal hardware error.
Disconnect the power cable from the
product, wait at least 30 seconds, then
reconnect the power cable and wait for
the product to initialize.
Check the cabling connections to the
laser scanner assembly.
Try connecting the product to a different
power source or surge protector.
If the error persists, replace the laser
scanner assembly.
52 Scanner Error
The product has experienced an
internal hardware error.
Disconnect the power cable from the
product, wait at least 30 seconds, then
reconnect the power cable and wait for
the product to initialize.
Try connecting the product to a different
power source or surge protector.
If the error persists, replace the laser
scanner assembly.
79 Error
PowerOff>PowerOn
The product has experienced an
internal firmware error.
Disconnect the power cable from the
product, wait at least 30 seconds, then
reconnect the power cable and wait for
the product to initialize.
If the error persists, upgrade the
firmware (page 207).