User Guide

188 Chapter 6 - Troubleshooting EN
Solving image-quality problems
Use the following tables to help solve problems with printed pages.
If the problem occurs when printing, see table 18, “Solving print
image-quality problems,” on page 188.
If the problem occurs when copying or scanning, see table 19,
“Solving scanning (copying) image-quality problems,” on page 194.
Also, see table 20, “Solving print paper-feed problems,” on page 197
and “Solving scanner (copier) paper-feed problems” on page 199.
Solving print image-quality problems
Table 18. Solving print image-quality problems
Problem Cause Solution
Pages do not
print.
The product is not plugged in. Make sure that the product is plugged
into a live wall outlet or power strip.
The computer cable is loose. Check that the parallel cable between
the product and the computer is securely
connected.
The tape was not removed from the print
cartridge.
Remove the print cartridge, remove the
tape, and return the print cartridge. See
“Print cartridge” on page 110.
The print cartridge is out of toner. Replace the print cartridge. (See “Print
cartridge” on page 110.)
The media you are using does not meet
HP’s specifications (for example, it is too
moist or too rough).
Make sure that the media meets
specifications detailed in the
Print Media
Guide
for the HP LaserJet family.
Parts of the
page around
the edges are
not printing.
The product cannot print to the edge of
the paper. The printer has minimum
margins on each edge of 4.23 mm (0.167
in.
To get the image to fit into this printable
area, slightly reduce the size of the
image.
The reduction setting is set incorrectly. Check the reduction setting in the “Print”
or “Setup” window from within the
program you are using.