User Guide

EN Solving paper-feed problems 199
Solving scanner (copier) paper-feed problems
Table 21. Solving scanner paper-feed problems
Problem Cause Solution
Long pages
stop feeding
through the
ADF.
The document is too long. The maximum document length is 381
mm (15 in). If your document is too long,
copy each segment of it and scan the
copies.
The paper delivery sensor is damaged. Free the paper delivery sensor. If you
cannot free it, replace it.
Scanned items
are crooked.
The media input tray guides are not set
correctly, are broken, or are missing.
Be sure to center the paper with the
media input tray guides. Verify that the
guides are not adjusted too tightly or too
loosely against the paper. Check for
broken or missing guides and replace as
necessary.
The ADF feeds
multiple
sheets or jams
frequently
from the media
input tray.
The media input tray guides are not
adjusted properly.
Remove the document from the media
input tray. Straighten the item, then
reinsert it. Slide the guides against the
sides of the item to center it. Make sure
the guides are not adjusted too tightly.
The media input tray is overfilled. Remove some of the sheets. The media
input tray can hold up to 50 pages,
depending on the thickness of the pages.
The item was too thick, too slick, or
otherwise did not meet specifications.
Make sure that the media meets
specifications detailed in the
Print Media
Guide
for the HP LaserJet family.
The ADF pickup roller is dirty. Clean the ADF pickup roller. (See the
user guide.)
The ADF document feed guide is not
installed properly.
Ensure that both sides of the ADF
document feed guide are snapped in
properly.
The ADF pickup roller is damaged or
worn.
Replace the ADF pickup roller. (See the
user guide).
The ADF separation pad is dirty,
damaged, or worn.
Replace the ADF separation pad. (See
“ADF separation pad” on page 123.)
The sensor is not operating properly. Check the sensor to make sure it is not
jammed. If a sensor cannot be corrected,
replace the ADF assembly.
There is a problem in the ADF path. Check the path for obstructions.
Readjust as necessary or replace the
ADF assembly.