User Guide

210 Chapter 6 - Troubleshooting EN
• User defaults
• Service
• Page counts
 Speed-dial report—one-touch, speed-dial, and group-dial report
T.30 protocol trace
Use a T.30 protocol trace report to troubleshoot fax transmission
issues.
To print a T.30 protocol trace report
1 Press menu/enter.
2 Use the < or > key to select Service and then press menu/
enter
.
3 Use the < or > key to select Print T.30 Trace and then press
menu/enter. The product exits the Menu settings and prints the
reports.
Send a fax from the product or receive a fax to the product from
another fax machine. Print a T.30 trace report after the fax prints.
Explanations of some of the report’s column heading follow:
 Date and Time identify when the fax begins. Match it with the fax
log of errors.
 Type is the type of fax activity: send or receive.
 Identification is the phone number to which a fax is sent.
 Result explains the status of the fax:
•“OK” means that the fax was successful.
•“Pending” faxes are in memory or are printing.
• For error codes and their meanings, see tables 22 and 23 on
pages 211 through 222.