User Guide

EN Troubleshooting tools 221
396-409 An error occurred during a V.34
transmission when the local machine
was unable to correctly handshake with
the remote machine and was
consequently unable to transmit a T.30
frame. This occurs when the line was
disconnected or if line conditions
degrade during the session.
Reattempt the fax transmission at a
different time when telephone line
conditions have improved.
410-419 Error occurred during a V.34 reception
when the local machine was unable to
correctly handshake with the remote
machine and was consequently unable
to transmit a T30 frame. This occurs
when the line is disconnected or if line
conditions degrade during the session.
Reattempt the fax reception at a different
time when telephone line conditions
have improved.
420 V.34 negotiations have failed from the
originating machine during phase 4.
Phase 4 occurs after V.8 and before the
first T.30 frames are exchanged.
Compatibility problems have been
observed in this area when sending to
non-HP units.
Reattempt the fax reception at a different
time when telephone line conditions
have improved.
421 V.34 negotiations have failed from the
originating machine during phase 3.
Phase 3 occurs after V.8, before phase
4, and before the first T.30 frames are
exchanged. Compatibility problems have
been observed in this area when sending
to non-HP units.
Reattempt the fax reception at a different
time when telephone line conditions
have improved.
422 V.34 negotiations have failed from the
answering machine during phase 4.
Phase 4 occurs after V.8 and before the
first T.30 frames are exchanged.
Reattempt the fax reception at a different
time when telephone line conditions
have improved.
423 V.34 negotiations have failed from the
answering machine during phase 3.
Phase 3 occurs after V.8, before
phase 4, and before the first T.30 frames
are exchanged.
Reattempt the fax reception at a different
time when telephone line conditions
have improved.
430 The transmitting machine is unable to
send continuous ones at the end of the
control channel prior to starting the
primary channel. This is a V.34 error.
This error may be associated with line
conditions although it is more likely to be
caused by internal problems with the
modem.
Reattempt the fax reception at a different
time when telephone line conditions
have improved.
Table 23. Fax send error codes (continued)
Error code Error condition Solution