HP LaserJet 3390/3392 All-in-One Reviewer/Evaluator’s Guide
Contents Getting to know the All-in-One .................................................................................................. 1 Features ..........................................................................................................................................2 New features ...................................................................................................................................3 What ships with the All-in-One .............................................
ii Contents
Getting to know the All-in-One Do more with a versatile, fast, all-in-one laser solution Welcome to the Reviewer/Evaluator’s Guide for the new HP LaserJet 3390/3392 All-in-One (AiO). This guide will introduce you to the product and help you to conduct a successful evaluation. The HP LaserJet 3390/3392 AiO makes life simple, integrating your essential daily office printing, copying, faxing, and scanning needs in a design that fits on the desktop.
Features 1 50-sheet ADF scanner quickly processes documents 2 Easy-to-use control panel with 10-key number pad and 2-line by 16-character display provides effortless interaction with each of the All-in-One’s functions HP LaserJet 3392 AiO shown 1 2 3 3 20-sheet convenience stapler for easy 4 reports or handouts 4 Flatbed scanner for books or documents up to letter/A4 size 5 Automatic two-sided printing 6 Single-sheet priority slot 7 Two adjustable 250sheet input trays 8 5 9 6 10 11 7 12 13 8 Hi-
The fast performance you need • Accomplish more. The HP LaserJet 3390/3392 All-in-One lets you print and copy complete, high-quality documents in no time at speeds of up to 22 pages per minute (ppm) letter (up to 21 ppm A4).3 • Work confidently—this product won’t hold you up. Instant-on Technology delivers fast first page out speeds— less than 11 seconds copying and less than 8.5 seconds printing—so you won’t waste valuable time waiting for output.
What ships with the All-in-One The HP LaserJet 3390/3392 AiO ships with the following: • ADF input support • HP LaserJet Q5949A Black Print Cartridge with Smart printing technology • Power cord(s) • Phone cord(s) • Getting Started Guide • Support flyer • Software and documentation CDs • Control panel faceplate • 250-sheet input tray 3 (3392 only) • Built-in 20-sheet convenience stapler (3392 only) Device software The HP LaserJet 3390/3392 AiO includes a powerful suite of software that is
Evaluating laser all-in-one products Based on extensive market research and customer feedback, HP has identified user needs in seven key categories. These categories should be closely examined as you consider purchasing a laser all-in-one product. In this section, we will examine each of these and how the HP LaserJet 3390/3392 AiO meets the criteria in each category.
Ease of use Easy to use, manage, and maintain Designed for easy use, the HP LaserJet 3390/3392 AiO is simple to operate and maintain, a feature that is crucial for small businesses, which often do not have IT support. It integrates seamlessly into your business environment, allowing you to invest your time in other issues and reducing your day-to-day business concerns.
Convenient interaction • HP productivity tools, such as HP ToolboxFX, allow you to manage the All-in-One simply. For example, configure trays by paper size and type and provide automatic e-mail alerts when an unexpected event occurs (such as Cartridge Low, Replace Cartridge, Close Door/Covers, Unexpected Paper Size, etc.). • The 50-sheet ADF enables efficient, unattended copying, scanning, and faxing.
HP service and support tools HP Instant Support Professional Edition HP SureSupply Integrated into HP’s device management tools and available from www.hp.com. Connects you to the HP Web site to help you quickly solve problems and answer questions. This service analyzes your device and configuration to provide diagnostic and support information specific to your device. Integrated into HP’s device management tools and available from www.hp.com.
Versatility This AiO integrates print, copy, fax, and scan functions for small offices Expanded paper handling features • The HP LaserJet 3392 AiO features a priority input slot and two 250-sheet input trays,1 for a total input capacity of up to 500 sheets, so that you spend less time replenishing paper. You can stack up to 125 sheets in the output bin.
Flexible faxing Effortlessly and reliably send and receive faxes. The HP LaserJet 3390/3392 AiO features a 120 fax number speed-dial capacity, with up to 119 group-dials, and eight one-touch control panel buttons (plus six additional selections using the Shift button). The product also features fax forwarding, delayed sending, ring detection, fax polling, broadcasting to up to 119 locations, auto fax reduction, junk barrier, PC interface, and auto redialing.
Evaluation Evaluating paper handling Produce the type of material typical for your day-to-day business, such as a report or other professional document.
Performance Fast, fast, fast—get more work done in less time Performance is more than maximum engine speed, measured in pages per minute (ppm). Rather, performance should be gauged by the speed at which the device can turn electronic files into printed pages or convert printed material into electronic information. In addition to engine speed, several factors affect the time it takes to print a job, including the use of special paper, computer download time, and device processing time.
Efficient scanning The 50-sheet ADF processes input at up to 19 images per minute (ipm) letter (18 ipm A4). The letter/A4size, 24 bit, flatbed scanner precisely scans single sheets and material such as bound documents, books, and placards. Easily handles complex jobs To handle your workteam’s volume demands, the HP LaserJet 3390 AiO comes standard with 64 MB RAM and the HP LaserJet 3392 AiO comes standard with 128 MB RAM.
When evaluating more than one product, it is crucial that you make a fair comparison between products. • Print from identical computer systems to ensure speed variations are not due to differences in processing power. • Print the same files on all devices, using the same paper type and the same or equivalent settings. Print modes need to be tested separately for each device and compared respectively. • Use the same operating system and software application and test comparable print drivers.
Output quality High-quality output for all of your print, copy, fax, and scan needs There are many different factors to consider when evaluating the overall quality of a product’s output. Print quality is more than the number of dots per inch (dpi) that the device places on a page; a higher dpi rating does not necessarily mean better print quality.
Evaluation Printing samples It is important to test files like those generated at your workplace. Most print quality files or print samples included with a product have been optimized for that product and may not reflect the type of output you will receive. You might want to use the print samples that you created for evaluating performance (see “Creating samples” on page 13).
Evaluating output quality When you evaluate output quality, avoid magnification, which can draw attention to insignificant differences. However, careful inspection is still necessary, and when doing this, look for the following characteristics: Text quality— • Text should be dark, not faded, and solid black, without hollow spots. Hollow spots: • Edges should be crisp and smooth, not jagged. • There should be little or no toner scattered on the non-printed areas of the paper.
Evaluating scan quality Scan the type of material typical for your office, whether a book, magazine, sales brochure, photo, or other high-quality content.
Total cost of ownership HP LaserJet quality and dependability in an affordable design For many businesses, the total cost of ownership (TCO) is a critical part of the purchase decision. TCO takes into account everything from the initial investment, to support and maintenance costs, to the costs of supplies. The HP LaserJet 3390/3392 AiO has a competitive overall purchase price and includes a number of features that add up to significant cost savings over time.
Evaluation Total cost of ownership is more than just purchase price and cost per page. To calculate the true total cost of ownership, consider the following factors: • Initial purchase price, including enough memory to process complex documents and other accessories. Note To ensure accurate comparisons between products, be sure to compare street prices (or what the customer actually pays) rather than list prices. • Warranty and service costs. • Energy consumption costs.
Reliability A reliable printer, copier, fax machine, and scanner—all in one machine The HP LaserJet 3390/3392 AiO sets the standard for industry reliability, providing a worry-free all-in-one solution. And if you ever do need service and support, HP’s Customer Care is one of the best. By ensuring a maximum uptime you’ll boost productivity and end frustration.
Evaluation At HP, we typically test multiple products in various environmental conditions to evaluate engine reliability. We run the products to engine life and test and improve the jam rate, misfeed rate, and supplies’ life. This kind of extensive, long-term testing is beyond the limits of most companies’ resources; however, it is possible to estimate their device engine reliability.
Network solutions Industry-leading networking for convenient and reliable sharing The HP LaserJet 3390/3392 AiO is designed to integrate seamlessly into all major networking environments. Support for industry-leading network management tools provides convenient and efficient device administration. In addition, the product incorporates sophisticated hardware and software features to make device management scalable to meet your business needs.
Evaluation When evaluating network capability, it is important to test the network solution for both the network administrator and the end-user, keeping in mind the type of networking needed for a small business. For the network administrator • Determine if your network operating systems are supported. • Install and configure the device and administrative software and simulate connecting end-users. (Keep track of the resources and time required and ease of setup.
A—Productivity tools Productivity tools provide convenient access to product information, settings, and support, and include the following: • • • • • • HP HP HP HP HP HP ToolboxFX for Windows Embedded Web Server for network users and Macintosh Web Jetadmin Instant Support Professional Edition SureSupply Universal Printer Driver Series for Windows HP ToolboxFX for Windows HP ToolboxFX provides a single access point to all product information and settings.
HP ToolboxFX sections HP ToolboxFX contains the following sections: • • • • • • • 26 Status Alerts Fax Help System settings Print settings Network settings Appendix A—Productivity tools
Status The Status tab contains links to the following main pages: Device Status View device status information. This page indicates device conditions such as a jam or an empty tray. After you correct a problem with the device, click Refresh Status to update the device status. Supplies Status View detailed supplies status such as the estimated percent of toner remaining in the print cartridge and the number of pages that have been printed with the current print cartridge.
System settings The System Settings tab contains links to the following main pages: Device information View information about the device, such as the device description and a contact person. Paper handling Change the device paper-handling settings, such as default paper size and default paper type. Print quality Change the device print-quality settings. Paper types Change the settings for a each media type, such as letterhead, prepunched, or glossy paper.
HP Embedded Web Server for network users and Macintosh For network users and Macintosh operating systems users, the device features an embedded Web server, which allows access to information about device and network activities. A Web server provides an environment in which Web programs may run, much in the same way that an operating system, such as Macintosh, provides an environment for programs to run on your computer.
HP Web Jetadmin HP Web Jetadmin is a simple, Web-based peripheral management utility for remotely installing, configuring, and managing a wide variety of HP and non-HP network peripherals. With advanced security features, you can be assured that HP Web Jetadmin and your network-connected peripherals are well protected. HP Web Jetadmin increases business productivity by helping you manage supplies, proactively address potential printing problems, configure peripheral drivers, and update firmware.
HP Instant Support Professional Edition HP Instant Support Professional Edition (ISPE) is a suite of Web-based troubleshooting tools that analyzes your HP product data as well as your Microsoft Windows operating system to provide automated solutions online.
B—Technical specifications Print speed5 Up to 22 ppm letter (up to 21 ppm A4) Copy speed using ADF Up to 19 ppm letter (18 ppm A4) First page out Printing: less than 8.5 seconds letter/A4 Copying: less than 10.6 seconds letter (less than 10.
Dimensions 3390: 19.5 by 15.7 by 18.5 in (495 by 400 by 470 mm) 3392: 19.5 by 15.7 by 22.0 in (495 by 400 by 560 mm) Weight (with print cartridge) 3390: 39.1 lb (17.8 kg) Client operating systems Windows® 2000, XP® Home, XP Professional, Mac OS X v 10.3 and higher (full solution) 3392: 46.5 lb (21.8 kg) Windows 98, 98 SE, ME, Server 2003 (print and scan only via USB port, print only via network) Network operating systems Via built-in 10/100 Base T Ethernet connection: Windows 98, Me, NT 4.
C—Ordering information Use accessories and supplies specifically designed for the product to ensure optimal performance. To order the products, accessories, and supplies listed here, go to the HP Web site at www.hp.com/ghp/buyonline.html. If you don’t have access to the Internet, contact your qualified HP dealer, or call HP at (800) 613-2222 (U.S.).
Endnotes 1 Standard and available features vary according to model. For more information, see “Series at a glance” on page 2. 2 Using genuine HP supplies ensures availability of all HP printing features. 3 Copy at up to 19 ppm letter (18 ppm A4) using the automatic document feeder. 4 Program features and availability may vary by country. For more information, visit www.hp.com/go/SureSupply. 5 Exact speed varies depending on the system configuration, software application, driver, and document complexity.
