User Guide

Control panel message Description Recommended action
3
Press
(U P A RROW button) and
(D OWN A RROW button) to step through
the instructions.
4 Supplies-ordering information is also
available from the
embedded Web server.
5 If this error persists, replace the power-
supply assembly. See
Power supply.
Resend
upgrade
The firmware upgrade was not completed
successfully.
Attempt the upgrade again.
SIZE MISMATCH IN
TRAY XX
For help press
alternates with
Ready
For menus press
The tray is loaded with media that is longer
or shorter in the feed direction than the size
setting for the tray.
1 Adjust the side and rear paper guides
against the stack. From the control
panel, set the tray 1 paper size to the
media size that is in tray 1.
2 If the media being used is Letter, A4,
Executive, B5 JIS, A5, or Legal size,
the tray switch should be set to
standard. Set the tray switch to custom
for all other media sizes. The custom
size switch must be set before the size
can be selected at the control panel.
3 Print a configuration page and verify
that the tray size settings match the
actual tray settings. If the settings do
not match, verify that the tray size
sensors are correctly functioning. If
they are not, replace the media-size
sensors (SW102, SW801, or SW1).
See
Printer switches and sensors, 500-
sheet feeder switches, sensors,
solenoids, and PCAs, or 1,500-sheet
feeder switches, sensors, solenoids,
and PCAs. . Verify that the sensor
"fingers" inside the tray are engaging
the tray sensor correctly. See
Tray 2,
500-sheet feeder, and 1,500-sheet
feeder media-size detection.
4 Replace the indicated feeder-control
PCA. For the 500-sheet feeder, see
500-sheet feeder control PCA. For the
1,500-sheet feeder, see
1,500-sheet
feeder control PCA.
5 Replace the dc controller PCA. See
Dc controller PCA.
Standard output bin full
Remove all paper from bin
The top (standard) output bin is full and
must be emptied.
1 Empty the top output bin.
2 If the error persists, verify that the
output-bin sensor (PS104) is operating
and that the sensor arm can freely
move. See
Printer switches and sensors.
Table 7-6 Alphabetical printer messages (continued)
Display-message troubleshooting 343