User Guide

Numerical printer messages
When resolving printer messages, perform all listed actions in the order until the message is resolved.
Numerical printer messages
Table 7-7 Numerical printer messages
Control panel message Description Recommended action
10.XX.YY SUPPLY10.XX.YY SUPPLY
MEMORY ERROR
or
10.XX.YY SUPPLY
MEMORY ERROR
For help press
The printer canot read the electronic
information (e-label) on the print cartridge in
order to keep track of the page count for
the print cartridge.
XX Description
00 memory error on the cartridge
10 memory device not found
YY Description
00 black print cartridge
1 Open the top cover, remove the print
cartridge, and then reinstall it. See
Print
cartridge.
2 Install a new HP print cartridge.
3 Check the connection between the
dc controller PCA (location J97) and
the memory chip on the print cartridge
(location J600).
4 Replace the memory chip cable and
contact assembly.
5 Replace the dc controller PCA. See
Dc controller PCA.
13.XX.YY
DUPLEX JOB INTERRUPTED
For help press
alternates with
13.XX.YY
DUPLEX JOB INTERRUPTED
Discard top sheet and press
or
13.XX.YY
DUPLEX JOB INTERRUPTED
Discard top two sheets and press
A duplex job was physically interrupted as
the paper was momentarily routed to the
output bin during duplexing. This error is
usually caused by a user who is attempting
to grasp the edge of the page as it exits the
top output bin during the duplexing process.
1
Press
( H ELP button) for more
information.
2 Remove the specified number of pages
from the output bin.
3
Press
(S ELECT button) to continue
printing.
4 Replace the duplexer.
5 Replace the dc controller PCA. See
Dc controller PCA.
NOTE If JAM RECOVERY =
OFF some pages will not be
reprinted. Resend the missing
pages.
13.XX.YY
JAM For help press
A jam exists in the media path. 1
Press
( H ELP button) for detailed
information about clearing the jam.
2
Press
( U P A RROW button) and
(D OWN A RROW button) to step through
the instructions.
3 If the media is folding into an accordion
shape, make sure that the shutter on
348 7 Troubleshooting