User Guide

Control panel message Description Recommended action
the print cartridge opens as you insert
the cartridge. Replace any defective
print cartridge.
4 For information about how to resolve a
jam, see the specific numerical error
codes in this table.
5 See
Paper-path troubleshooting in this
chapter.
13.01.00. or 13.03.00JAM IN TRAY x
For help press
or
13.03.00
Paper JAM open input trays then open
and close top cover
A page is jammed in tray X.
A 13.01.00 error message indicates that
the media did not arrive at the pre-feed
sensor (PS102) within the specified time.
A 13.03.00 error message indicates that the
media did not arrive at the top-of-page
sensor (PS103) within the specified time.
NOTE The 13.01.00 error can
also be caused by the failure of the
paper-level sensor (PS107). If this
sensor fails, the lifter motor does
not rotate to lift the paper tray plate.
This error can also be caused
when the printer attempts to pick
up media from a tray that is empty,
but the paper-out sensing
mechanism for that tray has failed
and the printer senses that the tray
appears to be loaded.
1
Press
( H ELP button) for detailed
information about clearing the jam.
2
Press
( U P A RROW button) and
(D OWN A RROW button) to step through
the instructions.
3 Check that the paper-out sensor in the
specified tray is functioning correctly.
4 Clean the pickup roller. If it is worn or
damaged, replace it.
5 Clean the feed and separation rollers. If
any of the rollers are worn or damaged,
replace them (always replace both
rollers at the same time).
6 Verify that the pre-feed sensor (PS102)
is installed correctly. See
Paper-feed
assembly.
13.01.00. or 13.03.00JAM IN TRAY x
For help press
or
13.03.00
Paper JAM open input trays then open
and close top cover
A page is jammed in tray X.
A 13.01.00 error message indicates that
the media did not arrive at the pre-feed
sensor (PS102) within the specified time.
A 13.03.00 error message indicates that the
media did not arrive at the top-of-page
sensor (PS103) within the specified time.
If the actions listed above do not resolve
the issue, continue with the following:
1 Open and close the specified tray while
watching the control-panel display. A
short delay should occur between
when the tray closes and the tray-size
message appears on the control-panel
display. If there is no delay and you do
not hear the tray-lift motor lift the tray
plate into place, replace the stack
position sensor (PS107, PS802,
or SR2) in the tray. See
Printer
switches and sensors, 500-sheet
feeder switches, sensors, solenoids,
and PCAs, or 1,500-sheet feeder
switches, sensors, solenoids, and PCAs.
2 Replace the tray X pickup solenoid.
3 Replace the tray 1 paper-pickup
assembly. See
Tray 1 paper-pickup
assembly .
Table 7-7 Numerical printer messages (continued)
Display-message troubleshooting 349