User Guide

Control panel message Description Recommended action
NOTE The 13.01.00 error can
also be caused by the failure of the
paper-level sensor (PS107). If this
sensor fails, the lifter motor does
not rotate to lift the paper tray plate.
This error can also be caused
when the printer attempts to pick
up media from a tray that is empty,
but the paper-out sensing
mechanism for that tray has failed
and the printer senses that the tray
appears to be loaded.
4 Replace the paper-feed assembly. See
Paper-feed assembly.
5 Verify that the top-of-page
sensor (PS103) is operating correctly
and that the sensor flag can freely
move. Replace the sensor if it is not
operating correctly. See
Printer
switches and sensors.
6 Replace the dc controller PCA. See
Dc controller PCA.
13.02.00 or 13.05.00 or 13.20.00 or
13.21.00JAM IN TOP
COVER AREA
For help press
A jam exists in the top-cover area.
A 13.02.00 error message indicates that the
media did not pass the top-of-page
sensor (PS103) within the specified time.
A 13.05.00 error message indicates that the
media did not arrive at the fuser delivery
sensor (PS108) within the specified time.
A 13.20.00 error message indicates that the
printer power was turned on or that the
printer attempted to initialize while the pre-
feed sensor (PS102), the top-of-page
sensor (PS103) or the fuser delivery
sensor (PS108) was detecting media.
A 13.21.00 error message indicates that the
top-cover-open switch (SW101) was
activated while a print job was printing (the
top cover was opened or the switch is
defective).
1
Press
( H ELP button) for detailed
information about clearing the jam.
2
Press
( U P A RROW button) and
(D OWN A RROW button to step through
the instructions.
3 Check the pre-feed, top-of-page, and
fuser assembly sensors (PS102,
PS103, and PS 108) and verify that the
sensor arms move freely. (See
Printer
switches and sensors.)
4 If the paper-feed assembly has been
replaced, verify that the pre-feed
sensor (PS102) is installed correctly.
See
Paper-feed assembly.
5 Replace the top-of-page
sensor (PS103). See
Printer switches
and sensors.
6 Replace the top-cover-open switch
(SW101). See
Printer switches and
sensors.
7 Replace the fuser. See
Fuser.
8 Replace the dc controller PCA. See
Dc controller PCA.
9 If this error message appears
frequently, see Paper-path
troubleshooting.
13.06.00 and 13.12.00 JAM INSIDE REAR
DOOR
For help press
A page is jammed near the rear output door. 1
Press
( H ELP button) for detailed
information about clearing the jam.
2
Press
( U P A RROW button) and
(D OWN A RROW button) to step through
the instructions.
3 Check the paper-width and fuser
delivery sensors (PS106, PS108) and
Table 7-7 Numerical printer messages (continued)
350 7 Troubleshooting