User Guide

Control panel message Description Recommended action
verify that the sensor arms move freely.
(See
Printer switches and sensors.)
4 Check the inside of the duplexer for
scraps of media that might have torn
off when a jam was cleared.
5 Replace the media-size
sensor (PS106) and fuser. See
Printer
switches and sensors and Fuser.
6 Turn the power off. Remove the
duplexer and turn the power on. If the
error message persists, replace the
dc controller PCA. See
Dc controller PCA.
7 If the error message appears
frequently, see
Paper-path
troubleshooting.
13.12.07
jam in stapler
NOTE: The stapler/stacker LED blinks in
amber (this error applies to the stapler/
stacker only).
A jam exists in the staple cartridge (the
stapler did not finish stapling but was able
to return to its home position).
1
Press
( H ELP button for detailed
information.
2
Press
( U P A RROW button) and
(D OWN A RROW button) to step through
the instructions.
3 Remove any jammed paper from the
stapler/stacker.
4 Remove the staple cartridge from the
stapler unit.
5 Push the green door on the end of the
staple cartridge up (in the direction of
the arrows).
6 Remove the jammed staple.
7 Close the staple cartridge door.
Replace the cartridge in the stapler unit.
8 Close the staple unit.
9 If the error persists, replace the staple
cartridge.
10 If the error persists, replace the stapler
unit. See
To remove and replace the
stapler unit.
13.12.08
jam in output device
NOTE: The stapler/stacker LED blinks in
amber (this error applies to the stapler/
stacker only).
The output bin page-detection sensor has
been active for longer than the specified
time.
1
Press
( H ELP button) for detailed
information.
2
Press
( U P A RROW button) and
(D OWN A RROW button) to step through
the instructions.
Table 7-7 Numerical printer messages (continued)
Display-message troubleshooting 351