User Guide

Control panel message Description Recommended action
3 Remove all of the pages from the
output bin.
4 Open the jam-access door and remove
all of the pages. Close the access door.
5 If this error message persists, replace
the stapler/stacker.
13.12.09
jam in output device
For help press
NOTE: The stacker or stapler/stacker LED
blinks in amber.
The stacker or stapler/stacker paper-inlet
sensor has been active for longer than a
specified time.
1
Press
( H ELP button) for detailed
information.
2
Press
( U P A RROW button) and
(D OWN A RROW button) to step through
the instructions.
3 Open the jam-access door and remove
all of the pages. Close the access door.
4 If this error message persists, replace
the stacker or stapler/stacker.
13.12.10
jam in output device
For help press
NOTE: The event log records this error
message as 13.12.0A.
NOTE: The stacker or stapler/stacker LED
blinks in amber.
A page did not arrive at the stacker or
stapler/stacker paper-inlet sensor in the
specified time.
1
Press
( H ELP button) for detailed
information.
2
Press
( U P A RROW button) and
(D OWN A RROW button) to step through
the instructions.
3 Open the jam-access door and remove
all of the pages. Close the access door.
4 Verify that the output bin deflector (in
the printer) is operating correctly.
5 If this error message persists, replace
the stacker or stapler/stacker.
13.12.11
jam in output device
For help press
NOTE: The event log records this error
message as 13.12.0B.
NOTE: The stacker or stapler/stacker LED
blinks in amber.
A jam was detected when the stacker or
stapler/stacker power was turned on.
1
Press
( H ELP button) for detailed
information.
2
Press
( U P A RROW button) and
(D OWN A RROW button) to step through
the instructions.
3 Remove all of the pages from the
output bin.
4 Open the jam-access door and remove
all of the pages. Close the access door.
5 If this error persists, replace the stacker
or the stapler/stacker.
Table 7-7 Numerical printer messages (continued)
352 7 Troubleshooting