User Guide

Control panel message Description Recommended action
13.13.00
JAM INSIDE DUPLEXER
For help press
A page is jammed inside of the duplexer. 1
Press
( H ELP button) for detailed
information about clearing the jam.
2
Press
( U P A RROW button) and
(D OWN A RROW button) to step through
the instructions.
3 Check the inside of the duplexer for
scraps of media that might have been
torn off when a jam was cleared.
4 Turn the power off. Remove the
duplexer and turn the power on. If this
error persists, replace the
dc controller PCA. See
Dc controller PCA.
5 Replace the duplexer.
13.1C.00
FUSER JAM
For help press
A jam exists in the fuser area. The media is
probably wrapped around the fuser roller.
1 Remove the fuser.
2 Turn the blue knob to remove the
jammed media.
3 If necessary, replace the fuser. See
Fuser.
13.98.00 open input trays then open and
close top cover
The face-up tray was opened when the
printer was attempting to send a page to
the duplexer.
A page shorter than 200 mm (7.87 inches)
was sent to the duplexer.
A page less than 120 mm (4.72 inches) in
width was sent to the duplexer.
A multi-feed paper jam has occurred.
1 Remove any jammed media from the
paper path.
2 Open and close the top cover.
3 Disconnect all optional paper-handling
accessories.
4 Replace the feed and separation
rollers. See Tray 2 feed rollers (this
procedure includes the separation
roller).
5 Replace the dc controller PCA. See
Dc controller PCA.
20
INSUFFICIENT MEMORY
For help press
alternates with
20 INSUFFICIENT
MEMORY
To continue press
The printer has received more data from
the computer than fits in the available
memory.
1
Press
( S ELECT button) to resume
printing.
NOTE A loss of data will
occur.
2 Reduce the complexity of the print job
to avoid this error.
3 You might be able to print pages that
are more complex if you add memory
to the printer.
Table 7-7 Numerical printer messages (continued)
Display-message troubleshooting 353