User Guide
Control panel message Description Recommended action
4 Replace the formatter assembly. See
Formatter assembly .
64
PRINTER ERROR
For help press
alternates with
64
PRINTER ERROR
To continue turn off then on
A scan-buffer error has occurred. 1 Turn the printer off and then on.
2 If the message persists, replace the
formatter assembly. See
Formatter
assembly .
66.00.15
EXTERNAL DEVICE FAILURE
NOTE: The stacker or stapler/stacker LED
is off.
The stacker or stapler/stacker was removed
and then replaced while the printer power
was on.
1 Turn the printer power off.
2 Verify that the stacker or stapler/
stacker is installed correctly.
3 Turn the printer power on.
66.12.XX
output device failure
For help press
NOTE: The stacker or stapler/stacker LED
is continuously illuminated in amber.
A stacker or stapler/stacker error has
occurred.
XX Description
01 output-lift roller or paddle motor error
02 jogger-motor error
03 stapler-motor error
1
Press
( H
ELP
button) for detailed
information.
2
Press
( U
P
A
RROW
button) and
(D
OWN
A
RROW
button) to step through
the instructions.
3 Turn the power off.
4 Verify that the stapler/stacker is
installed correctly and that its electrical
connector is seated in the connector on
the printer.
5 Turn the power on.
6 If the error 66.12.03 persists, replace
the stapler unit. See
To remove and
replace the stapler unit.
7 If other errors messages persist,
replace the stacker or stapler/stacker.
68.X
PERMANENT STORAGE ERROR
For help press
alternates with
68.X
One or more printer settings that were
saved in the nonvolatile storage device are
invalid and have been reset to the factory
default. Pressing
( S
ELECT
button) should
clear the message. Printing can continue,
but the printer might behave unexpectedly
in response to the changed settings.
X Description
1
Press
( S
ELECT
button) to continue.
2 Turn the printer off and then on.
3 Check the printer settings to determine
which settings have been changed.
See
Settings and defaults and Control-
panel menus.
4 Perform a NVRAM initialization. See
NVRAM initialization.
Table 7-7 Numerical printer messages (continued)
362 7 Troubleshooting