User Guide

Media transport problems
If media is feeding incorrectly, use the information in this section to identify and resolve the problem.
Multiple pages feed
Table 7-14 Causes for multiple pages feeding
Cause Solution
The tray 1 separation pad is worn. Replace the separation-pad assembly.
Too much media (particularly envelopes) is loaded in tray 1. Remove some of the media and resend the print job.
The separation rollers in the tray are worn or damaged Replace the rollers. See Tray 2 feed rollers for tray 2, 500-
sheet feed rollers for a 500-sheet feeder, or 1,500-sheet
feeder feed rollers for a 1,500-sheet feeder.
The media edges are locked together. Flex the media stack before loading it into the printer. Do not
fan the media.
The cassette claw is deformed. Replace the cassette claw.
The torque limiter is defective. Replace the torque limiter.
The spring that pushes the separation roller or pad is
defective.
Replace the spring.
Media is wrinkled or folded
Table 7-15 Causes for wrinkled or folded media at the paper-path entrance
Cause Solution
The feed rollers or registration rollers are dirty or defective. Replace the affected rollers.
The paper path contains foreign substances or dirt. Remove any foreign substances or dirt from the paper path.
The cartridge shutter open/close mechanism is damaged.
(This can cause jams in which the media is crumpled into an
accordion fold under the print cartridge.)
The shutter in the print cartridge should open as you insert
the cartridge. If a shutter does not open, replace the print
cartridge.
The registration unit is defective. Of the registration arm is dirty, clean it. If the arm is scarred
or worn, replace the registration unit.
Table 7-16 Causes for wrinkled or folded media at the media-path exit
Cause Solution
The fuser inlet guide is dirty. Replace the fuser. See Fuser.
The fuser pressure roller is dirty or damaged. Run several cleaning pages through the printer. See
Running the cleaning page manually. If the problem persists,
replace the fuser. See
Fuser.
Media transport problems 375