User Guide

Possible cause Recommended action(s)
The inlet-sensor (PS1101) arm cannot move freely or is
damaged.
Inspect the inlet sensor (PS1101). See Stacker and stapler/
stacker switches and sensors. Verify that the sensor arm
can move freely. If necessary, replace the stacker or stapler/
stacker.
The inlet-sensor (PS1101) spring is defective or damaged. Reseat the inlet-sensor (PS1101) spring. See Stacker and
stapler/stacker switches and sensors. If necessary, replace
the stacker or stapler/stacker.
The stacker or stapler/stacker PCA is defective. Replace the stacker or stapler/stacker.
The leading edge of the media has not emerged from the top of the printer.
The deflector cannot move freely or is defective.
Inspect the deflector. Verify that it can move freely and is not
damaged. If necessary, replace the stacker or stapler/stacker.
The deflector solenoid (SL1101) is damaged. If necessary, replace the deflector mechanism in the printer.
The stacker or stapler/stacker PCA is defective. Replace the stacker or stapler/stacker.
Table 7-42 Delivery area jam troubleshooting
Possible cause Recommended action(s)
The leading edge of the media has passed the stapler or stapler/stacker delivery rollers.
The staples are deformed (stapler/stacker only).
Replace the stapler unit. See Maintaining the stapler unit.
The paper-delivery-sensor (PS1102) arm cannot move
freely or is damaged.
Inspect the paper-delivery sensor (PS1102). See Stacker
and stapler/stacker switches and sensors. Verify that the
sensor arm can move freely. If necessary, replace the
stacker or stapler/stacker.
The paper-delivery-sensor (PS1102) spring is defective or
damaged.
Reseat the paper-delivery sensor (PS1102) spring. See
Stacker and stapler/stacker switches and sensors. If
necessary, replace the stacker or stapler/stacker.
The paper-delivery sensor (PS1102) is defective. Replace the stacker or stapler/stacker.
Table 7-41 Printer-connection-area jam troubleshooting (continued)
Troubleshooting the stacker and the stapler/stacker 405