User Guide

Paper-transport errors
Table 7-43 Paper-transport-error troubleshooting
Possible cause Recommended action(s)
The rollers are worn, dirty, or defective. Inspect all of the stacker or stapler/stacker rollers. Clean any
dirty rollers. If necessary, replace the stacker or stapler/
stacker.
The feed guide is damaged, causing the leading edge of the
media to bend
Inspect the feed guide. If, necessary, replace the stacker or
stapler/stacker.
An obstruction in the paper path causes skewed print. ■ The paper path is contaminated. Clean the paper path.
See
Stacker and stapler/stacker paper path.
■ The rollers are worn, dirty or defective. Inspect all of the
stacker or stapler/stacker rollers. Clean any dirty rollers.
If necessary, replace the stacker or stapler/stacker.
Malfunction errors
Table 7-44 Malfunction-error troubleshooting
Possible cause Recommended action(s)
No power
The stacker or stapler/stacker connector is not fully seated
or is damaged.
■ Inspect the stacker or stapler/stacker connectors on the
unit and on the printer. Verify that these connectors are
not damaged, and that the stacker or stapler/stacker is
installed correctly and fully seated. If the stacker or
stapler/stacker was installed when the printer power
was on, turn the power off and then on again.
■ Turn the printer power off. Remove and reinstall the
stacker or stapler/stacker. Turn the printer power on
again.
The stacker or stapler/stacker PCA is defective. Replace the stacker or stapler/stacker.
No stapling (stapler/stacker only)
The staple cartridge contains no staples.
Replace the stapler-unit staple cartridge. See Stapler/
stacker stapler assembly.
The stapler unit is defective. Replace the stapler unit. See Stapler/stacker stapler assembly.
The print job contains more than one paper size. When using the stapler/stacker, limit the print job to a single
page size.
The stapler/stacker PCA is defective. Replace the stapler/stacker.
406 7 Troubleshooting