User Guide

Component errors
NOTE When component errors occur, a control-panel message appears on the control-
panel display. For more information about these messages, see
Alphabetical printer
messages and Numerical printer messages.
Table 7-45 Component-error troubleshooting
Possible cause Recommended action(s)
The jogger mechanism or motor (M1102) is defective
(stapler/stacker only).
Inspect the jogger mechanism. See Stacker and stapler/
stacker motors and solenoids. If necessary, replace the
stapler/stacker.
The paddle mechanism or motor (M1101) is defective
(stapler/stacker only).
■ Inspect the paddle mechanism. See Stacker and stapler/
stacker motors and solenoids. If necessary, replace the
stapler/stacker.
■ The stapler/stacker PCA is defective. Replace the
stapler/stacker.
The stapler mechanism or motor (M1104) is defective
(stapler/stacker only).
■ The stapler unit has failed. Replace the stapler unit. See
Maintaining the stapler unit.
■ The stapler/stacker PCA is defective. Replace the
stapler/stacker.
The 13.12.07 JAM IN THE STAPLER message appears on
the control-panel display, but no jam is present in the stapler
unit (stapler/stacker only).
■ The staples are defective. Replace the staple cartridge.
■ The stapler unit is defective. Replace the stapler unit.
See Maintaining the stapler unit.
■ The stapler/stacker PCA is defective. Replace the
stapler/stacker.
The STAPLER LOW ON STAPLES or STAPLER OUT OF
STAPLES message appears on the control-panel display,
but the stapler unit contains a staple cartridge (stapler/
stacker only).
■ The staple cartridge contains no staples. Replace the
staple cartridge. See
Loading staples.
■ Replace the stapler unit. See
To remove and replace
the stapler unit.
■ The stapler/stacker PCA is defective. Replace the
stapler/stacker.
A 13.XX.YY JAM message appears on the control-panel
display, but no jam is visible in the stacker or stapler/stacker.
■ The inlet-sensor (PS1101) lever does not move
smoothly or is damaged. See
Stacker and stapler/
stacker switches and sensors. Inspect the inlet sensor.
Verify that the sensor lever can move freely.
■ The delivery sensor (PS1102) lever does not move
smoothly or is damaged. See
Stacker and stapler/
stacker switches and sensors. Inspect the delivery
sensor. Verify that the sensor lever can move freely.
■ If necessary, replace the stacker or stapler/stacker.
Troubleshooting the stacker and the stapler/stacker 407