Troubleshooting To better help our customers - this HP Laserjet 4250 4350 series troubleshooting page is simply a guide / additional information for your convenience, as you search for assistance in repairing your machine. Although this information is provided for your convenience it is recommended, for the most part, that a technician inspects your office equipment. It is recommended to consult with a professional when ordering your printer part(s).
Printer configurations The HP LaserJet 4200, 4250, 4300 and 4350 Series printers are available in a total of six models.
n model Table 1-2 Printer descriptions, n model n model Availability Configuration HP LaserJet 4200n printer (Q2426A) Ŷ 64 MB RAM, expandable to 416 MB Ŷ One 100-sheet tray and one 500-sheet tray Ŷ HP Jetdirect 10/100Base-TX print server for network connection Ŷ 64 MB RAM, expandable to 416 MB Ŷ One 100-sheet tray and one 500-sheet tray Ŷ HP Jetdirect 10/100Base-TX print server for network connection Ŷ 64 MB RAM, expandable to 512 MB Ŷ One 100-sheet tray and one 500-sheet tray Ŷ HP Jetd
tn model Table 1-3 Printer descriptions, tn model tn model Availability Configuration HP LaserJet 4200tn printer (Q2427A) Ŷ 64 MB RAM, expandable to 416 MB Ŷ One 100-sheet tray and two 500-sheet trays Ŷ HP Jetdirect 10/100Base-TX print server for network connection Ŷ 64 MB RAM, expandable to 512 MB Ŷ One 100-sheet tray and two 500-sheet trays Ŷ HP Jetdirect embedded print server for connecting to a 10/100Base-TX network Ŷ 80 MB RAM, expandable to 416 MB Ŷ One 100-sheet tray and two 500-sh
dtn model Table 1-4 Printer descriptions, dtn model dtn model Availability Configuration HP LaserJet 4200dtn printer (Q2428A) Ŷ 64 MB RAM, expandable to 416 MB Ŷ One 100-sheet tray and two 500-sheet trays Ŷ HP Jetdirect 10/100Base-TX print server for network connection Ŷ Duplexer for automatic two-sided printing Ŷ 80 MB RAM, expandable to 512 MB Ŷ One 100-sheet tray and two 500-sheet trays Ŷ HP Jetdirect embedded print server for connecting to a 10/100Base-TX network Ŷ Duplexer for automa
dtns model Table 1-5 Printer descriptions, dtns model dtns model Availability Configuration HP LaserJet 4200dtns printer (Q2446A) Ŷ 64 MB RAM, expandable to 416 MB Ŷ One 100-sheet tray and two 500-sheet trays Ŷ HP Jetdirect 10/100Base-TX print server for network connection Ŷ Duplexer for automatic two-sided printing Ŷ 500-sheet stacker output accessory Ŷ 80 MB RAM, expandable to 416 MB Ŷ One 100-sheet tray and two 500-sheet trays Ŷ HP Jetdirect 10/100Base-TX print server for network conne
dtnsl models Table 1-6 Printer descriptions, dtnsl model dtnsl model Availability Configuration HP LaserJet 4200dtnsl printer (Q2447A) Ŷ 64 MB RAM, expandable to 416 MB Ŷ One 100-sheet tray and two 500-sheet trays Ŷ HP Jetdirect 10/100Base-TX print server for network connection Ŷ Duplexer for automatic two-sided printing Ŷ 500-sheet stapler/stacker output accessory Ŷ 80 MB RAM, expandable to 512 MB Ŷ One 100-sheet tray and two 500-sheet trays Ŷ HP Jetdirect embedded print server for conne
Model and serial numbers The model number and printer serial number are listed on an identification label located under the top cover on the right side of the printer. The model number is alphanumeric, such as Q2431A for the HP LaserJet 4300 product. The serial number contains information about the country/region of origin, as well as the revision level, the production code, and the production number of the printer. An example of a serial number is USBB123456.
Printer overview Hardware components Before working with the printer, familiarize yourself with its parts. 2 1 7 3 4 6 5 Figure 1-2 Hardware components; front view 1 Top output bin 2 Control panel 3 Tray 1 (pull to open) 4 Tray 2 5 On/off switch 6 Right-side panel (provides access to DIMMs and CompactFlash cards) 7 Top cover/cartridge-access door www.partshere.
9 8 Figure 1-3 Hardware components; rear view 8 Interface ports (see Interface ports) 9 Slot for optional duplexer 10 Rear output bin (pull to open) www.partshere.
Interface ports The printer has five ports: two EIO slots and three ports for connecting to a computer or a network. 1 2 3 4 5 6 Figure 1-4 Interface ports (HP LaserJet 4250 is shown) 1 EIO slot 2 2 Diagnostic LED 3 Network connection (HP LaserJet 4250/4350 Series printers only) 4 EIO slot 1 5 IEEE 1284B-compliant parallel port 6 USB port (compatible with USB 2.0 full- and high-speed devices; HP LaserJet 4250/4350 Series printers only) www.partshere.
Software components The printer comes with helpful software, including printer drivers and optional software. For easy printer setup and access to the full range of printer features, HP recommends that the user install the software that is provided. Check the installation notes and Readme files on the printer CD for additional software and languages. HP software is not available in all languages.
Printer drivers Drivers included Printer drivers provide access to the printer features and allow the computer to communicate with the printer (by using a printer language). Check the install notes, Readme, and late-breaking Readme files on the printer CD for additional software and languages. The following printer drivers are included with the printer. The most recent drivers are available at www.hp.com/go/lj4200_software, www.hp.com/go/lj4250_software, www.hp.com/go/lj4300_software, or www.hp.
Additional drivers The following drivers are not included on the CD, but are available from the Internet. Ŷ OS/2 PCL 5 or PCL 6 printer driver Ŷ OS/2 PS printer driver Ŷ UNIX model scripts Ŷ Linux drivers Ŷ HP OpenVMS drivers NOTE The OS/2 drivers are available from IBM and are packaged with OS/2. They are not available for Simplified Chinese, Korean, Japanese, or Traditional Chinese.
Using the printer drivers Use one of the following methods to open the printer drivers from the computer: Operating System To change the settings for all print jobs until the software program is closed To change the print-job default settings (for example, to turn on Print on Both Sides by default) To change the configuration settings (for example, to add a physical option such as a tray or to enable or disable a driver feature such as Allow Manual Duplexing) Windows 98, NT 4.
Operating System www.partshere.com To change the settings for all print jobs until the software program is closed To change the print-job default settings (for example, to turn on Print on Both Sides by default) To change the configuration settings (for example, to add a physical option such as a tray or to enable or disable a driver feature such as Allow Manual Duplexing) want on the various pop-up menus.
Software for Macintosh computers The HP installer provides PostScript Printer Description (PPD) files, Printer Dialog Extensions (PDEs), and the HP LaserJet Utility for use with Macintosh computers. The embedded Web server can be used with Macintosh computers if the printer is connected to a network. PPDs Use PPDs in combination with the Apple PS drivers to gain access to the printer features and to allow the computer to communicate with the printer.
Specifications Hardware specifications Table 1-7 Product dimensions 1 Printer model Width Depth Height Weight1 HP LaserJet 4200, 4200n, 4200L, 4200Ln, 4300, and 4300n 418 mm (16.5 inches) 451 mm (17.8 inches) 366 mm (14.4 inches) 20 kg (45 lb) HP LaserJet 4250, 4250n, 4350, and 4350n 418 mm (16.5 inches) 451 mm (17.8 inches) 377 mm (14.8 inches) 20 kg (45 lb) HP LaserJet 4200tn and 4300tn 418 mm (16.5 inches) 451 mm (17.8 inches) 488 mm (19.
Table 1-9 Printer accessories Accessory Width Depth Height Weight 500-sheet feeder 418 mm (16.5 inches) 451 mm (17.8 inches) 121 mm (4.8 inches) 7 kg (15.4 lb) 1,500-sheet feeder 416 mm (16.4 inches) 514 mm (20.2 inches) 286 mm (11.3 inches) 13 kg (28.7 lb) Stacker 211 mm (8.3 inches) 427 mm (16.8 inches) 351 mm (13.8 inches) 4.2 kg (9.3 lb) Stapler/stacker 211 mm (8.3 inches) 427 mm (16.8 inches) 351 mm (13.8 inches) 4.2 kg (9.3 lb) Printer cabinet/stand 660 mm (26.
Electrical specifications WARNING! Power requirements are based on the country/region where the printer is sold. Do not convert operating voltages. This can damage the printer and void the product warranty. Table 1-11 Power requirements, HP LaserJet 4200, 4250, 4300 and 4350 Series printers Specification 110-volt models 220-volt models Power requirements 110 to 127 volts (± 10%) 220 to 240 volts (± 10%) 50/60 Hz (± 2 Hz) 50/60 Hz (± 2 Hz) Rated short-term current, HP LaserJet 4200/4200L/4300 8.
Table 1-14 Power consumption, HP LaserJet 4250 (average, in watts)1 1 2 3 4 Product model Printing2 Ready Sleep4 Off HP LaserJet 4250 675 W3 20 W 18 W 0.2 W HP LaserJet 4250n 675 W3 20 W 18 W 0.2 W HP LaserJet 4250tn 675 W3 20 W 18 W 0.2 W HP LaserJet 4250dtn 675 W3 21 W 19 W 0.2 W HP LaserJet 4250dtnsl 750 W3 22 W 19 W 0.2 W Values subject to change. See http://www.hp.com/support/lj4250 for current infromation.
Acoustic emissions Table 1-17 Sound power and pressure level1, HP LaserJet 42002 1 2 3 Sound power level Declared per ISO 9296 Printing3 (HP LaserJet 4200) LWAd= 6.8 Bels (A) [69 dB(A)] Ready (HP LaserJet 4200) LWAd= 4.0 Bels (A) [40 dB(A)] Sound pressure level Declared per ISO 9296 Printing3 (HP LaserJet 4200) LpAm= 54 dB (A) Ready (HP LaserJet 4200) LpAm= 27 dB (A) Values subject to change. See http://www.hp.com/support/ lj4200 for current information.
Table 1-19 Sound power and pressure level1, HP LaserJet 42502 1 2 3 Sound power level Declared per ISO 9296 Printing3 (HP LaserJet 4250) LWAd= 6.9 Bels (A) [69 dB(A)] Ready (HP LaserJet 4250) LWAd= 4.0 Bels (A) [40 dB(A)] Sound pressure level Declared per ISO 9296 Printing3 (HP LaserJet 4250) LpAm= 55 dB (A) Ready (HP LaserJet 4250) LpAm= 26 dB (A) Values subject to change. See http://www.hp.com/support/ lj4250 for current information.
Print speed specifications Table 1-22 Print speed specifications Printer model Letter A4 HP LaserJet 4200 35 ppm 33 ppm HP LaserJet 4200L 30 ppm 33 ppm HP LaserJet 4250 45 ppm 43 ppm HP LaserJet 4300 45 ppm 43 ppm HP LaserJet 4350 55 ppm 52 ppm Operating environment Table 1-23 Temperature and humidity Environmental condition HP LaserJet 420 0 HP LaserJet 420 0L HP LaserJet 425 0 HP LaserJet 430 0 HP LaserJet 435 0 Printing temperature (printer and print cartridge) 10° to 32°C (50° t
Media specifications This section contains information about the sizes, weights, and amount of media that each tray supports. General guidelines Some print media might meet all of the guidelines in this manual and still not produce satisfactory results. This problem might be the result of improper handling, unacceptable temperature and humidity levels, or other variables over which HP has no control.
Ŷ Guidelines for using paper Ŷ Paper weight equivalents Ŷ Labels Ŷ Overhead transparencies Ŷ Envelopes Ŷ Card stock and heavy paper Supported media weights and sizes This section contains information about the sizes, weights, and amount of paper and other print media that each tray supports. Supported-media specifications tables Table 1-24 Tray 1 supported sizes and weights (all models) Size Dimensions1 Weight Capacity2 Letter 216 x 279 mm (8.
Table 1-24 Tray 1 supported sizes and weights (all models) (continued) Size Dimensions1 Envelope, DL ISO 110 x 220 mm (4.3 x 8.7 inches) Envelope, C5 ISO 162 x 229 mm (6.4 x 9.0 inches) Envelope, B5 ISO 176 x 250 mm (6.9 x 9.8 inches) Envelope, Monarch #7-3/4 98 x 191 mm (3.9 x 7.5 inches) Transparencies (only use transparencies that are designed for monochrome HP LaserJet printers) Minimum: 76 x 127 mm (3 x 5 inches) Labels Minimum: 76 x 127 mm (3 x 5 inches) Weight Capacity2 Thickness:0.
Table 1-25 Tray 2 and optional 500-sheet tray supported sizes and weights (all models) (continued) Size Dimensions1 Custom Minimum: 148 x 210 mm (5.8 x 8.3 inches) NOTE For additional information about using custom media, see the notes under Media specifications. Maximum: 216 x 356 mm (8.5 x 14 inches) 1 2 Capacity2 Weight The printer supports a wide range of sizes. Check the printer software for supported sizes.
Table 1-29 Optional stacker or stapler/stacker supported sizes and weights Size Dimensions1 Weight Capacity2 60 to 120 g/m2 (16 to 32 lb) 500 sheets of 75 g/m2 (20 lb) paper Stacker or stacker part of stapler/stacker only Letter 216 x 279 mm (8.5 x 11 inches) A4 210 x 297 mm (8.3 x 11.7 inches) Executive 184 x 267 mm (7.3 x 10.5 inches) Legal 216 x 356 mm (8.5 x 14 inches) B5 (JIS) 182 x 257 mm (7.2 x 10.1 inches) A5 148 x 210 mm (5.8 x 8.3 inches) Custom Minimum: 148 x 210 mm (5.8 x 8.
Paper and print media Category Specifications Acid content 5.5 pH to 8.0 pH Caliper 0.094 to 0.18 mm (3.0 to 7.0 mils) Curl in ream Flat within 5 mm (0.02 inch) Cut-edge conditions Cut with sharp blades, leaving no visible fray Fusing compatibility Must not scorch, melt, offset, or release hazardous emissions when heated to 200° C (392° F) for 0.
45% to 55%. The following guidelines should be helpful when evaluating the paper-storage environment: Ŷ Paper should be stored at or near room temperature. Ŷ The air should not be too dry or too humid (because of the hygroscopic properties of paper). Ŷ The best way to store an opened ream of paper is to rewrap it tightly in its moisture-proof wrapping.
Guidelines for using paper For best results, use conventional 75- to 90-g/m2 (20- to 24-lb) paper. Make sure that the paper is of good quality, and free of cuts, nicks, tears, spots, loose particles, dust, wrinkles, voids, and curled or bent edges. If you are unsure what type of paper you are loading (such as bond or recycled), check the label on the package of paper. CAUTION Some paper might cause print-quality problems, jamming, or damage to the printer.
Table 1-30 Paper weight equivalents U.S. postcard1 thickness (mm) 0.18 0.20 0.23 1 2 3 U.S. bond weight (lb) U.S. text/ book weight2 (lb) U.S. cover weight (lb) U.S. Bristol weight (lb) U.S. index weight (lb) U.S.
Envelopes If you do not have an optional envelope feeder, always print on envelopes from tray 1. If envelopes curl or jam, try opening the rear output bin. CAUTION Do not use the duplexer to print on envelopes. Damage to the printer might result. Do not send envelopes to the stacker or stapler/stacker. Damage to the stacker or stapler/ stacker might result. Envelope construction Envelope construction is critical.
Envelopes with double side-seams Double side-seam construction has vertical seams at both ends of the envelope rather than diagonal seams. This style might be more likely to wrinkle. Make sure that the seam extends all the way to the corner of the envelope, as illustrated.
Labels Use tray 1 to print on labels. Labels are multiple-layer media that typically consists of a face sheet (the printable surface), pressure-sensitive adhesive, and a liner (a carrier sheet coated with a release agent). Labels that are used in the HP LaserJet printer must be specifically designed for laser printers. If other labels are used, you risk labels peeling or adhesive contamination that can severely damage the printer.
Card stock and heavy paper Many types of card stock can be printed on from tray 1, including index cards and postcards. Some card stock performs well because its construction is better suited for feeding through a laser printer. For optimum printer performance, do not use media that is heavier than 200 g/m2 (53 lb) in tray 1 or 120 g/m2 (32 lb) in other trays. Paper that is too heavy might cause misfeeds, stacking problems, jams, poor toner fusing, poor print quality, or excessive mechanical wear.
Types of media to avoid The following characteristics can affect the performance of the HP LaserJet 4200, 4250, 4300 and 4350 Series printers printer unless the paper or other print media that is used is specifically designed to work with HP LaserJet printers. Ŷ Print media that is very rough, highly textured, or heavily embossed. Ŷ Multipart forms. Ŷ Print media that offsets materials or discolors. Ŷ Print media that is damaged, curled, wrinkled, or irregularly shaped.
Hewlett-Packard limited warranty statement PRODUCT DURATION OF LIMITED WARRANTY HP LaserJet 4200, 4200n, 4200tn, 4200dtn, 4200dtns, 4200dtnsL, 4200L, 4200Ln, 4250, 4250n, 4250tn, 4250dtn, 4250dtnsl, 4300, 4300n, 4300tn, 4300dtn, 4300dtns, 4300dtnsL, 4350, 4350n, 4350tn, 4350dtn, and 4350dtnsl One-year HP warrants to you, the end-user customer, that HP hardware and accessories will be free from defects in materials and workmanship after the date of purchase, for the period specified above.
Print Cartridge Limited Warranty Statement This HP Print Cartridge is warranted to be free from defects in materials and workmanship. This warranty does not apply to print cartridges that (a) have been refilled, refurbished, remanufactured or tampered with in any way, (b) experience problems resulting from misuse, improper storage, or operation outside of the published environmental specifications for the printer product or (c) exhibit wear from ordinary use.
Regulatory information This section contains regulatory statements for this product. FCC regulations This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy.
Environmental product stewardship program This section explains HP's environmental stewardship initiatives. Protecting the environment Hewlett-Packard Company is committed to providing quality products in an environmentally sound manner. This product has been designed with several attributes to minimize impacts on our environment. Ozone production This product generates no appreciable ozone gas (O3).
HP LaserJet printing supplies In many countries/regions, the printing supplies (for example, print cartridge and fuser) can be returned to HP through the HP Printing Supplies Environmental Program. This easy-to-use and free take-back program is available in more than 30 countries/regions. Multilingual program information and instructions are included in every new HP LaserJet print cartridge and supplies package.
Material safety data sheet Material Safety Data Sheets (MSDS) for supplies that contain chemical substances (for example, toner) can be obtained by contacting the HP Web site at http://www.hp.com/go/msds or http://www.hp.com/hpinfo/community/environment/productinfo/safety. For more information To obtain information about the following environmental topics, visit http://www.hp.com/go/ environment or http://www.hp.com/hpinfo/community/environment/productinfo/safety.
Regulatory statements Declaration of Conformity according to ISO/IEC Guide 22 and EN 45014 Manufacturer's Name: Hewlett-Packard Company Manufacturer's Address: 11311 Chinden Boulevard, Boise, Idaho 83714-1021, USA declares, that the product Product Name: HP LaserJet 4200 Series, HP LaserJet 4200L Series, and HP LaserJet 4300 Series printer Regulatory Model Number3): BOISB-0202-00, BOISB-0204–00 Model Number: Q2425A, Q3993A, Q2431A Product Options: All conforms to the following Product Specificat
Declaration of Conformity Manufacturer's Address: 11311 Chinden Boulevard, Boise, Idaho 83714-1021, USA declares, that the product Product Name: HP LaserJet 4250 and LaserJet 4350 printer 3) Regulatory Model Number : BOISB-0309-00 Model Number: Q5400A, Q5407A Including optional duplex accesssory (Q2439B), optional 500-sheet input tray (Q2440B), optional 1500-Sheet Input Tray (Q2440B), and optional 500-sheet stapler/stacker accessory (Q2443B) Product Options: ALL conforms to the following Product S
Country-/region-specific safety statements Laser safety statement The Center for Devices and Radiological Health (CDRH) of the U.S. Food and Drug Administration has implemented regulations for laser products manufactured since August 1, 1976. Compliance is mandatory for products marketed in the United States. The printer is certified as a "Class 1" laser product under the U.S.
Finnish laser statement LASERTURVALLISUUS LUOKAN 1 LASERLAITE KLASS 1 LASER APPARAT HP LaserJet 4200, 4200n, 4200tn, 4200dtn, 4200dtns, 4200dtnsL, 4200L, 4200Ln, 4250, 4250n, 4250tn, 4250dtn, 4250dtnsl, 4300, 4300n, 4300tn, 4300dtn, 4300dtns, 4300dtnsL, 4350, 4350n, 4350tn, 4350dtn, and 4350dtnsl -laserkirjoitin on käyttäjän kannalta turvallinen luokan 1 laserlaite. Normaalissa käytössä kirjoittimen suojakotelointi estää lasersäteen pääsyn laitteen ulkopuolelle.
Operating environment Place the printer on a sturdy, level surface in a well-ventilated area that meets the following environmental requirements: Ŷ Temperature: 15° to 32.5°C (59° to 90.5°F) Ŷ Humidity: 10% to 80% relative humidity (no condensation) Ŷ Away from direct sunlight, open flames, and ammonia fumes Ŷ With sufficient space around the printer for access and ventilation (see Table 1-7 Product dimensions for a complete list of product measurements) Figure 2-1 Printer measurements www.
Site requirements The following environmental specifications must be maintained to ensure the correct operation of the printer. Consider the following points before installing the printer: Ŷ Install in a well-ventilated, dust-free area. Ŷ Install on a hard, flat, continuous surface, with all four printer feet level. Do not install on carpet or other soft surfaces. Ŷ Make sure that adequate power is supplied. Uninterruptible power supplies (UPSs) are not recommended.
