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HP LaserJet 5 and 5M Printers User’s Manual EN i
© Copyright Hewlett-Packard Company 1996 All Rights Reserved. Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws. Publication number C3916-90901 First edition, April 1996 Second edition, May 1996 Warranty The information contained in this document is subject to change without notice.
Network Security Note This information is NOT repeated in this manual. HP LaserJet 5/5M printers allow you to lock out other users’ abilities to change most printer control panel settings. This is done by setting a password and turning the lock command on. To verify, the message ACCESS DENIED will appear when you enter a change using the printer control panel. There are three ways to implement printer security: 1 HP LaserJet Utility for Macintosh users. 2 JetAdmin for Novell networks.
HP JetAdmin Utility (Novell Networks) 1 Run JETADMIN. 2 Select the printer you want to configure. It is listed under its 3 4 5 6 7 “JetDirect Interface Name” which appears on the self test page/configuration plot. Click on Printer at the top of the menu. Click on Properties. When the Property Pages appear click on the Security tab. Select the Lock option under Control Panel Lock Click on the OK button.
Conventions This manual uses the following conventions: Bold indicates emphasis or a minor heading. Italic refers to a document title or is used for emphasis. COMPUTER type indicates text visible on a computer screen. DISPLAY FONT indicates text visible on the printer control panel display. The cursive letter l is used in examples to distinguish the letter l from the numeral 1 (one). The character 0 is used in examples to distinguish the numeral 0 from the letter O.
Supplementary Documents The technical reference guides listed below are designed for programmers. The Paper Specification Guide is useful for purchasing agents and paper buyers. These documents are available in English only. You can order the documents listed below. There is a charge for some documents. See the inside cover of this manual for telephone numbers.
Contents 1 About Your Printer Introduction . . . . . . . . . . . HP LaserJet 5 Printer Features . HP LaserJet 5M Printer Features Accessories and Options . . . . Ordering Information . . . . . HP LaserJet Printer Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
4 Printing Introduction . . . . . . . . . . . . . . . . . . . . . Preparing for Printing . . . . . . . . . . . . . . . . Selecting Paper and Other Print Media . . . . . Media Input Options . . . . . . . . . . . . . . . Loading Tray 2 . . . . . . . . . . . . . . . . . Loading Tray 1 . . . . . . . . . . . . . . . . . Printing Tasks . . . . . . . . . . . . . . . . . . . . Stopping a Print Job . . . . . . . . . . . . . . . Manually Feeding Pages . . . . . . . . . . . . Reserving or Locking-out Trays . . . . . .
7 Solving Printer Problems Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . Calling for Help . . . . . . . . . . . . . . . . . . . . . . . Clearing Paper Jams . . . . . . . . . . . . . . . . . . . . . . . Paper Pickup and Transfer Guide Paper Jams . . . . . . . . Fusing Assembly Paper Jams—Top Cover . . . . . . . . . Fusing Assembly and Paper Exit Paper Jams— Rear Cover Optional Tray 3 Paper Jam . . . . . . . . . . . . . . . . . . Optional Duplex Unit Paper Jams . . . . . . . . . . . . . .
Saving Power with the PowerSave Feature . . . User-Replaceable Parts . . . . . . . . . . . . . . Tray 1 Paper Pickup Roller & Separation Pad Tray 2 Pickup Roller . . . . . . . . . . . . . Transfer Roller . . . . . . . . . . . . . . . . . Fusing Assembly . . . . . . . . . . . . . . . . Optional Tray 3 Pickup Roller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
1 About Your Printer Introduction This chapter introduces the features of the HP LaserJet 5 and 5M printers and provides illustrations of key printer parts.
HP LaserJet 5 Printer Features Print Speed A 12 page-per-minute engine with Accelerated Printing Technologies for impressive performance. Print Quality The printer offers true 600-dpi printing with Resolution Enhancement technology (REt), MicroFine toner, and 120 levels of gray for smooth, photo-like images. REt adjusts the size and placement of each dot to smooth edges and curves. Combined with MicroFine toner, this sharpens the appearance of text and graphics.
Software Utilities In addition to printer drivers that let you select most printer options from your computer screen, the software includes utilities specific for Windows, Macintosh and networked computers. See Chapter 2 for a description of the various software utilities. I/O Features • The printer provides automatic I/O switching between all installed I/O ports allowing multiple computers to be connected simultaneously.
HP LaserJet 5M Printer Features The HP LaserJet 5M printer offers all the features of the HP LaserJet 5 printer, plus more memory, a built-in PostScript language SIMM, and an HP JetDirect card that can connect your printer to LocalTalk and EtherNet networks. Memory The printer has 6 MBytes of installed memory (upgradable to 52 MBytes), and 3 available SIMM slots for additional 1, 2, 4, 8, and 16 MByte industry-standard memory modules.
1 Accessories and Options Note Accessories and Options from previous HP LaserJet printers do not work with the HP LaserJet 5\5M printers. Figure 1-2 Printer with options shown shaded Note EN A. Envelope Feeder D. IR Adapter (wireless printing) B. Duplex Unit (for two-sided printing) E. PostScript SIMM C. 500-sheet Tray 3 F. Flash SIMM Other accessories and options (not shown) are available. For a complete listing, see the table on the following page.
HP LaserJet 5/5M Accessories and Options Option Description or Use Part Number Toner Cartridge Toner Cartridge Replacement toner cartridge. 92298A 250 sheet tray: legal, letter, executive, A4. C3924A (universal) 250 sheet tray, letter only. C3925A (letter) 250 sheet tray, A4 only. C3926A (A4) Tray 3 assembly Includes a base unit and an adjustable 500 sheet tray for legal, letter, executive, and A4. C3921A (universal) Tray 3 replacement 500 sheet tray: legal, letter, executive, A4.
Description or Use HP JetDirect Multi-protocol Network Card with Ethernet/IEEE802.3 10Base-T. J2550A HP JetDirect Multi-protocol Network Card with LocalTalk and Ethernet/IEEE802.3 10Base-T, BNC, and DN8. J2552A * HP JetDirect Multi-protocol Network Card with Token Ring (DB9 and RJ45). J2555A HP JetDirect interface software for HP-UX systems. J2374C HP JetDirect interface software for SunOS and Solaris UNIX systems.
HP LaserJet Printer Parts The following illustrations give the location and names of key printer parts. Figure 1-3 Front/right side view (with Tray 1 open) A. Top cover E. 250-sheet Tray 2 B. Output bin F. Tray 1 paper width guide C. Control panel and display G. Tray 1 and extension D. ON/OFF power switch H.
1 About your Printer Figure 1-4 Top/right side view with top door open and toner cartridge removed A. Toner cartridge guides F. B. Paper access door (for paper jam removal) G. 250-sheet Tray 2 C. Top door (opened) H. Tray 1 release point (pull to open) D. Toner cartridge location (shown with cartridge removed) I. Transfer Roller removal tool E SIMM slots access door J.
Figure 1-5 Rear/left side view A. Rear access cover latch (press down to release) E. Serial port B. Rear access cover F. Serial Infrared port C. Serial number label G. Bi-Tronics parallel port D. Power plug connector H.
2 Printing Software Overview Introduction This chapter introduces the software you received with your printer and briefly describes its features. It also lists additional software you can obtain for your printer by contacting HP Distribution or your authorized HP dealer. Your printer is packaged with the software you need to take full advantage of your printer’s features in MS Windows, some DOS environments, and to connect your printer to a wide variety of networks.
Software for MS Windows Your printer comes with the HP LaserJet 5/5M Printing System for Microsoft Windows. If you have set up your printer correctly, you have already used the auto-installation setup program to load the following: • • • • MS Windows Printer Drivers Status Utilities Fonts Network Management Utilities MS Windows Printer Drivers The printer drivers enable your MS Windows applications to communicate with your printer and use all of your printer’s features.
HP LaserJet 5/5M - Enhanced This is a new, enhanced driver which provides better printing performance with complex graphics in MS Windows, as well as better WYSIWYG (what-you-see-is-what-you-get) performance. This may provide output which is slightly different than earlier drivers which were not WYSIWYG. This driver can be selected from the MS Windows Printer Control Panel. PostScript Level 2 Status utilities display the printer’s status, job status and error messages on the computer screen.
HP JetPrint The HP JetPrint utility for networks reports printer activities similar to the Status Window. It also allows users to see all accessible print queues and allows users to manage their print jobs. The Job Details button on the HP JetPrint screen provides more detailed information on a print job. HP JetPrint is represented by an icon in the lower left hand corner in the MS Windows 3.1 Networked Environment.
TrueType Screen Fonts Screen fonts allow you to see a close representation on the computer screen of what the printed page will look like. This is known as WYSIWYG, short for “what-you-see-is-what-you-get.” The TrueType fonts match the printer’s internal fonts. These fonts are automatically loaded and configured when you install the HP LaserJet 5/5M Printing System for Microsoft Windows.
Software for DOS Your printer comes with two DOS application printer drivers and two DOS-environment software utilities. DOS Printer Drivers Printer drivers are program files that allow your software to use the printer’s features, including the internal fonts. Printer drivers for the following DOS applications are included on the DOS Application Utilities and Drivers diskette: • WordPerfect 5.1 and 6.0 • Lotus 1-2-3 versions 2.3, 2.4, 3.1, 3.4, 4.
Status Monitor The Status Monitor, a terminate-and-stay-resident (TSR) program, reports printer messages and error conditions directly to your computer screen. It is especially useful if you can’t see the printer while you work. When a printer condition arises, the Status Monitor displays a message on your screen without affecting your work in progress. You can set up your computer to run the Status Monitor automatically when you turn on your computer, or you can load it at any time.
Software for Macintosh The HP LaserJet 5M printer comes with an installer program that automatically installs the following on your hard disk: • Macintosh printer drivers • Bitmapped screen fonts • HP LaserJet Utility Macintosh Printer Drivers HP LaserJet The “HP LaserJet” is an Adobe PostScript Level 2 printer driver. Once you install this driver, most of your printer’s features are available from the Print and Page Setup dialog boxes.
HP LaserJet Utility The HP LaserJet Utility allows you to control most printer features from your computer screen. You can display or customize the current control panel message. You can name the printer, assign it to a zone on your network, download files and fonts, and change most of the printer default settings using this utility. You can set the printer’s password and even lock out the control panel without leaving your computer.
Optional Networking Software Available You can order optional networking software from HP Distribution or your nearest authorized HP Dealer (see the HP Support pages at the front of this manual).
3 Using the Printer Control Panel Introduction You can perform most routine printing tasks from your computer, through your software application. Software is usually the most convenient way to control your printer. Many of the functions described in this chapter can also be performed using the software that comes with your printer. Refer to Chapter 2, “Printing Software Overview” or the online help files associated with the software for more information.
Control Panel Layout The printer control panel consists of a 16-character display panel and six keys, three of which have forward and backward scrolling functions. Figure 3-1 Control Panel Layout Note In the right side of the display panel a square icon blinks when receiving data or processing a print job. Control Panel Keys The table on the following page explains how the printer control panel keys work.
Table 3-1 Control Panel Keys Key Explanation [Go] The [Go] key replaces the On Line, Form Feed and Continue keys from previous HP LaserJet printers. The [Go] key performs six main functions: • Switches the state of communication between computer and printer either on (on line) or off (off line). • Prints any data remaining in printer’s buffer. Does not send a blank sheet of paper through the printer. • Allows the printer to resume printing after a printer message has placed it off line.
Control Panel Menus Pressing [Menu] gives you access to menus, one after another. Each menu is described in a separate table in this section. When options (such as the PostScript language or duplex printing) are installed in the printer, new menus or menu items are automatically added to the control panel menus. To print a menu map of the control panel menus: 1 Press [Menu] until PRINTING MENU appears. 2 Press [Item] until PRINT MENU MAP appears. 3 Press [Select] to print the menu map.
3 Using the Control Panel Figure 3-2 EN Control Panel Menu Map Using the Printer Control Panel 3-5
Printing Menu When a Printing Menu item is changed through the printer control panel, the new setting then becomes the default value. However, any selections made through a software application will override printer control panel settings. See Figure 3-2, item A for the location of the Printing Menu on the Menu Map. Table 3-2 Printing Menu Items Item Options Explanation PRINT MENU MAP No options available When PRINT MENU MAP is displayed, press [Select] to print a configuration page and a menu map.
Table 3-2 Printing Menu Items (continued) Item Options Explanation FORM (5 to 128 LINES) 60* (110V printers) 64* (220V printers) Sets vertical spacing, from 5 to 128 lines, for default paper size. Press [- Value +] once to change setting by increments of 1 or hold down to scroll by increments of 10. MANUAL FEED OFF* ON Available only through Tray 1. When Manual Feed is ON and Tray 1 is empty, the printer goes off line when it receives a print job and displays MANUALLY FEED media size.
PCL Fonts Menu PCL Fonts Menu items allow you to choose the default font and symbol set. Printer Control Language (PCL) is HP’s printer language. You can also change such PCL Menu items as the SOURCE through your software application. See Figure 3-2, item B for the location of the PCL Fonts Menu on the Menu Map. Table 3-3 PCL Fonts Menu Items Item Options Explanation PCL FONT LIST No options available Press [Select] to print a list of the PCL fonts.
PostScript Menu When the PostScript language is installed in the printer the following items will automatically appear in the printer control panel menus. See Figure 3-2, item C for the location of the PostScript Menu on the Menu Map. Table 3-4 PostScript Menu Items PS FONT LIST No options available Press [Select] to print a list of the fonts. While the list is being printed the message PRINTING FONT LIST is displayed. PRT PS ERRS OFF* ON PRT PS ERRS stands for PRINT POSTSCRIPT ERRORS.
Job Menu You can change Job Menu items through your software application if you have installed an appropriate printer driver. See Figure 3-2, item D for the location of the Job Menu on the Menu Map. Table 3-5 Job Menu Items Item Options Explanation RESOLUTION 300 600* At 600-dpi (dots per inch), the printer might need as much as four times more memory to format a page than it needs at 300-dpi. For most purposes, 600-dpi is recommended.
Configuration Menu Configuration Menu items can be selected only from the printer control panel. You cannot temporarily change them in your software application. See Figure 3-2, item E for the location of the Configuration Menu on the Menu Map. Table 3-6 Configuration Menu Items Options Explanation TRAY 1 FIRST* When set to FIRST Tray 1 is configured as the default tray and will be used first during printing. TRAY 1=FIRST is not recommended for networked (shared) environments.
Table 3-8 Configuration Menu Items (continued) Item Options Explanation CLR WARN ON* JOB CLR WARN stands for “clearable warnings.” This setting determines how long a clearable warning will be displayed on the printer control panel. When set to ON, the warning is displayed until the [Go] key is pushed. If set to JOB, the warning will be displayed until the end of the print job in which it was generated.
Memory Configuration Menu This menu contains the items for personality Resource Saving and I/O Buffering. Depending on how your printer’s memory is configured, any combination of menu items and possible values can appear. See Chapter 5 for additional PostScript information. When you change an item in this menu, the printer automatically resets, and all fonts, macros and downloaded data in the printer are lost. Memory Configuration Menu items can be selected only from the printer control panel.
Parallel Menu Parallel Menu items can be selected only from the printer control panel. You cannot change or override them from your software application. See Figure 3-2, item G for the location of the Parallel Menu on the Menu Map. Table 3-10 Parallel Menu Items Item Options Explanation HIGH SPEED YES* NO The speed at which data is transmitted to the printer. YES sets the parallel interface to run at a higher data rate which is supported by newer computers.
Serial Menu Serial Menu items can be selected only from the printer control panel. You cannot change or override them from your software application. See Figure 3-2, item H for the location of the Serial Menu on the Menu Map. Table 3-11 Serial Menu Items Explanation PACING DTR/DSR*, XON/XOFF Pacing (or handshaking) allows the printer to tell the computer when to send information. Select DTR/DSR if your computer requires hardware flow control (most personal computers do).
Resets Menu Reset options are available through the Resets Menu. Use the Resets Menu option with caution. Note You can lose buffered page data or printer configuration data when you select these options. You should only use it in the following circumstances: • You want to restore the default printer settings. • Communication between the printer and computer is interrupted. • You are using both the serial and parallel I/O ports, and one of the ports is having problems.
Test Menu Test Menu items can be selected only from the printer control panel. You cannot change or override them from your software application. See Chapter 5, “PostScript Printing’’ for additional information. See Figure 3-2, item J for the location of the Test Menu on the Menu Map. Table 3-13 Test Menu Items Item Explanation PRINT SELF TEST When PRINT SELF TEST is displayed, press [Select] to print a self test. The printer will display PRINTING CONFIGURATION PAGE.
3-18 Using the Printer Control Panel EN
4 Printing Introduction This chapter explains your printing options and gives common printing tasks: • Preparing for Printing • Selecting Paper and Other Print Media • Media Input Options • Loading Tray 2 • Loading Tray 1 • Printing Tasks • Stopping a Print Job • Manually Feeding Pages • Reserving or Locking-out Trays • Printing on Special Media • Printing Letterhead and Preprinted Forms • Printing Envelopes • Printing Labels and Transparencies • Printing with Optional Accessories • Printing from the 500-s
Preparing for Printing Selecting Paper and Other Print Media HP LaserJet printers produce documents of excellent print quality. You can print on a variety of print media, such as paper (including recycled paper), envelopes, labels, overhead transparencies and custom sized media. Properties such as weight, grain, and moisture content are important factors affecting printer performance and output quality. Note To achieve the best possible print quality use only high quality, copier-grade paper.
Note All media sizes should be inserted lengthwise (vertically) into the printer. If you want to print horizontally (in landscape mode), make this selection through your software. Inserting paper horizontally may cause a paper jam. Printing on Standard Sizes of Paper The printer can print on standard sizes and types of media.
Media Input Options The printer comes with two standard paper trays. By default, the printer draws first from Tray 1. If Tray 1 is empty, the printer draws from Tray 2. (If the optional 500-Sheet Tray 3 is attached to the printer the print order will change. See “Printing from the 500-sheet Tray 3.”) Tray 1 Tray 1 (A) serves as a multipurpose input tray. • Tray 1 can hold up to 100 sheets of 20 lb. (75 g/m2) paper or up to 10 envelopes. • Tray 1 adjusts to hold a variety of both paper and envelope sizes.
A gauge on the front left of Tray 2 shows the media level in the tray. When the gauge is at the top, the tray is full. Figure 4-3 Optional Media Inputs You can also purchase other media inputs for the printer: A Optional 500-sheet Tray 3 Assembly: • Includes base unit and a universal paper tray (adjusts to legal, letter, A4, and executive paper sizes).
Loading Tray 2 Tray 2 holds about 250 sheets of 20 lb. (75 g/m2) paper. To load Tray 2: 1 Pull Tray 2 straight out of the printer. 2 Slide a stack of paper into the tray until the paper is in solid contact with the rear of the tray. Do not fill above the arrows on the left rear of the tray. Note See the sections on letterhead and duplex printing later in this chapter for proper media orientation for specific jobs.
Loading Tray 1 Tray 1 allows you to automatically feed up to 100 sheets of paper or manually feed one sheet at a time. Tray 1 can be used for standard and odd-sized papers, envelopes, labels, and transparencies. To load Tray 1: 1 Open Tray 1 by pulling down on the top center of the door. 2 Pull out the tray extension until it clicks into place. 3 Slide the paper width guide to the far right side of the tray. 4 Place paper in the tray.
Printing Tasks Stopping a Print Job A print job can be stopped from the [Job Cancel] button or from a software application. In either case, the printer prints the pages it received before you stopped the print job, then cancels the remainder of the job. Note Do not stop a print job from both the printer and the computer. Cancel the job from only one location. If the printer experiences an error, such as a paper jam, the error must be cleared before a print job can be canceled.
Manually Feeding Pages Occasionally (such as when printing transparencies), you may want the printer to pause between printing each page. The Manual Feed feature allows you to feed paper into the printer by hand rather than automatically being fed from one of the trays. Manual Feed should normally be set through a software application. If your software does not have this option, set Manual Feed through the printer control panel.
Reserving or Locking-out Trays You can reserve a tray to hold a designated size or type of media. For instance Tray 1 can be reserved to hold letterhead while Tray 2 holds regular paper. Another example would be to designate Tray 1 to hold envelopes, while Tray 2 is reserved for letterhead. Once the tray is reserved it will be locked-out of the automatic selection during printing. The printer will not draw from a reserved tray unless specifically requested to do so.
To reserve and lock out Trays: This procedure does the following: • Changes the configuration of Tray 1 from the primary printing source (TRAY 1=FIRST) to a reserved printing source (TRAY 1=CASSETTE), and specifies a media size. • Selects a size for Tray 1 from the control panel. Locking Tray 1 1 Press [Menu] until CONFIG MENU appears. 2 Press [Item] until TRAY 1=setting appears. 3 Press [- Value +] until TRAY 1=CASSETTE appears, then press [Select]. 4 Press [Item] until LOCK TRAY=NONE appears.
To print a document from a reserved tray: 1 In your software application select Print or Print Setup. 2 In the Source option select the reserved tray (for example, “Tray 1”). 3 Print the document. To print a multiple-page document from two trays: 1 In your software application find the Source option setting. This may be found under Page Setup, Print or Print Setup. Some software applications may not give the option of pre-selecting more than one source for the media.
Printing on Special Media Printing Letterhead and Preprinted Forms If letterhead and forms will be printed regularly, it may be useful to reserve and lock-out a tray for these special papers. If letterhead and form printing is only occasional, Tray 1 can be used to easily print these special papers. Regular Printing on Special Paper The HP LaserJet 5/5M printer can be set to recognize a paper source (such as Tray 1) as being reserved for letterhead, preprinted forms, or other type of special paper.
Occasional Printing on Special Paper Tray 1, by default, will be printed from first. This feature can be useful when printing an occasional multi-page job on more than one type of media. The following example demonstrates how to print the first page of a letter on letterhead (from Tray 1) and the following pages on regular paper (from Tray 2). 1 Place a sheet of preprinted letterhead in Tray 1, print-side-up, top edge in, (see “Letterhead Orientation” on the following page).
Tray 1 Letterhead Orientation Figure 4-5 Tray 1 letterhead orientation: print-side up, top edge forward. Tray 2 Letterhead Orientation 4 Tray 2 letterhead orientation: print-side down, bottom edge forward. Note Letterhead orientation is different when printing with a Duplex Unit. See “Printing with the Duplex Unit,” later in this chapter.
Printing Envelopes You can print envelopes from Tray 1 or from the optional Envelope Feeder. This section explains how to print envelopes from Tray 1 using your software application or the printer control panel. If you purchased the optional Envelope Feeder, see “Printing with the Envelope Feeder” later in this chapter (see the Envelope Feeder User’s Guide for detailed instructions).
To Load Envelopes into Tray 1: 1 Open Tray 1 by pulling down on the top center of the door. 2 Pull out the tray extension until it snaps into place. 3 Place up to 10 envelopes against the left side of the tray, print-side up, with the postage-end in (see illustration for orientation). Slide the stack of envelopes into the printer as far as it will go without forcing it. If the stack of envelopes jams while feeding into the printer try reducing the amount of envelopes in the tray.
Printing Labels and Transparencies Print labels and transparencies from Tray 1, rather than from Tray 2 or optional trays. Tray 1 has a straighter paper path, resulting in fewer paper jams. Note If labels and transparencies jam or multiple pages are fed at one time during printing try the following: • Fan the stack of labels or transparencies, allowing space between each sheet. • If problems persist, print one sheet at a time through Tray 1.
To Print Transparencies or Labels: 1 Open Tray 1 by pulling down on the top center of the door. 2 Pull out the tray extension until it clicks into place. 3 Place up to 8 mm of labels or transparencies print-side-up in Tray 1. Caution Do not load transparencies up to the arrow on the paper guide tabs. The stack of transparencies shouldn’t reach higher than 2 mm below the arrow. 4 In your software’s print setup, specify paper size and Tray 1 for the paper source.
Printing with Optional Accessories Printing from the 500-sheet Tray 3 An optional 500-Sheet Lower Assembly is available for your printer. It consists of a base and a 500-sheet paper tray. Your printer rests on top of the Tray 3 base. Note See the Set-up Guide included with the 500-Sheet Lower Assembly for installation and setup instructions. Figure 4-7 Tray 3 adjusts for letter, legal, A4, and executive paper and holds about 500 sheets of 20 lb. (75 g/m2) paper.
When an optional Tray 3 Assembly is installed, it replaces Tray 2 as the second default source in the printing order. As long as Tray 1 settings have not been changed the printer will now print on media in the following order: Media Source Default Printing Priority Tray 1 1 (first) Tray 3 2 (second) Tray 2 3 (third) For example, assuming all paper sizes are the same, if you send a job to the printer and Tray 1 is empty, the printer prints the job from Tray 3 unless you specify otherwise.
To Load Paper into the Optional Tray 3: 1 Pull the tray straight out of the printer. 2 Adjust the tray length guide for the desired paper size. 3 Slide up to 500 sheets of paper into the tray until the front end of the stack fits against the adjustable paper length bracket in the back of the tray. Do not fill above the arrows in the middle of the paper length bracket. Note For best results, always fill the tray completely when loading paper.
Note Step 6 is only necessary if you are changing the size of the paper or the weight of the paper in Tray 3. Tray 3 comes preajusted for 20 lb. (75 g/m2) letter sized paper. If you are not changing paper size or weight, skip to Step 7. 6 Lightly push on the stack of paper to make sure it moves freely up and down. Release the tray width guide if necessary. Adjust the tray spring tension by turning the tension knob until the adjustable arrow lines up with the stationary arrow.
Printing with the Duplex Unit (2-Sided Printing) With an optional duplex unit, a print job can be printed on both sides of a sheet of paper (this is known as duplexing). See “Accessories and Options” in Chapter 1 for part numbers and ordering information. Specifying a Duplex Setup To use the Duplex Unit a 2-sided setup must be selected in the HP Printer Driver. The drivers, can be reached from the Print dialog box in any MS Windows application.
Paper orientation options for duplex (2-sided) printing The four paper orientation options are shown and explained on this page. Figure 4-10 A Long-edge landscape orientation This kind of layout is often used in accounting, data processing, and spreadsheet applications. With this setup, every other printed image is oriented upside-down so that pages can be flipped through, as for a calendar. B Long-edge portrait orientation This is the conventional layout used.
Tray 1 Letterhead Orientation for 2-Sided Printing Figure 4-11 Tray 1 orientation for 2-sided printing: print-side down, bottom edge forward. Tray 2 Letterhead Orientation for 2-Sided Printing Figure 4-12 4-26 Printing Tray 2 orientation for 2-sided printing: print-side up, top edge forward.
Printing with the Envelope Feeder An optional Envelope Feeder is available for the printer. It holds up to 75 envelopes and prints up to nine envelopes per minute. See “Accessories and Options” in Chapter 1 for ordering information. Note See the “Envelope Feeder User’s Guide” included with the Envelope Feeder for complete installation and setup instructions.
Inserting the Envelope Feeder 1 Turn the printer off Caution Always turn the printer off before inserting or removing the envelope feeder 2 Open Tray 1 3 Remove the black, envelope feeder access cover. Grasp the top handle (A), pull it firmly downward (B), and gently pull it toward you (C). 4 Insert the envelope feeder into the printer as far as it will go. Select the desired envelope size using the following steps: A Turn the printer on. B Press [Menu] until CONFIG MENU appears.
Loading Envelopes in the Envelope Feeder Note Only print on approved envelopes. See “Printing Envelopes” earlier in this chapter and “Envelopes” in Appendix A. 1 Lift up the pressure plate (A). It will stay in a vertical position. Pull the extension tray out (B). 2 Squeeze the release lever against the envelope side guide (A) and slide the side guide all the way to the right (B). 3 Load envelopes into the Envelope Feeder with the print-side up, the sealing flap down, and the postage end in.
Printing with the Infrared Serial Port An optional HP infrared (IR) adapter is available for the HP LaserJet 5/5M printer. This adapter is compliant with the specifications determined by the Infrared Data Association (IrDA). The HP IR adapter works by transmitting data similarly to a serial interface but without the cable. Data transmission occurs at speeds up to 115 k bits per second.
To print using the HP Infrared Adapter: 1 Make sure that the printer is in READY mode. 2 Align your laptop computer (or other portable equipment) that is equipped with an IrDA-compliant IR window within 2 to 3 feet (1 m) of the HP IR adapter on the printer and at an angle of +/- 15 degrees to ensure an adequate connection for printing.
3 Send the print job. The status light above the IR adapter should turn on. If not, realign the adapter with the IR port on the sending device, resend the print job, and keep the equipment within the range of operation during printing. 4 If you have to move the equipment, for example, to add paper, make sure it remains within the range of operation to maintain the connection. If the connection is interrupted before your print job is complete, the IR adapter status light will turn off.
5 PostScript Printing Introduction The PostScript language is available as an option for the HP LaserJet 5 printer and comes standard with the HP LaserJet 5M printer. Chapter 3 focused on using the printer in the PCL mode. Some tasks are performed differently when printing in the PostScript mode.
Preparing for PostScript Printing This chapter assumes a PostScript language SIMM is installed in your printer (see Appendix D, “Printer Memory.”). Your PostScript language SIMM contains genuine PostScript Level 2 software from Adobe. It is backward-compatible with earlier versions of PostScript software. Additional requirements for PostScript printing: • A PostScript printer driver. • Sufficient printer memory (printing 600-dpi and duplex printing requires more memory in PostScript than in PCL).
Printer Memory and PostScript Printing The HP LaserJet 5M printer comes with Adobe PostScript Level 2 and 6 MBytes of installed memory. Table 5-1 shows the total memory required to print a letter/A4 or legal size page and to use the I/O Buffering and Resource Saving features. (For an explanation of I/O Buffering and Resource Saving, see “How Your Printer Uses Memory” in Appendix D.
Printing a Legal Page in PostScript Most legal-size pages will print at 600 dpi. To print a legal page at 300 dpi, your printer must have at least 6 MBytes of installed memory. (The HP LaserJet 5M comes with 6 MB.) Printing 600 dpi legal-size pages requires at least 6 MBytes of installed memory. To check how much memory you have print a PS Config Page (see later in this chapter).
Switching Printer Languages (Personalities) The HP LaserJet 5 printer comes with the PCL 6 printer personality or operating language, which gives you 45 built-in scalable fonts. You can also add a PostScript SIMM (Single In-Line Memory Module) which gives you Adobe’s 35 Type 1 fonts. If more than one printer language is installed, your printer is set by default to switch automatically between languages as it receives printing jobs.
Control Panel Differences with PostScript As explained in Chapter 3, “Using the Printer Control Panel,” pressing [Menu] provides access to menus, one after another. Most menus and items apply to all installed personalities. Only those that specifically apply to PostScript are described in this chapter. The Menu Map in Chapter 3 lists the placement of the PostScript options in the control panel system of menus (see the shaded entries).
PostScript Menu When PostScript is installed, a PostScript language menu is added to the control panel system of menus. Table 5-2 PostScript Menu Items Item Options Explanation PS FONTS LIST None A printed list of PostScript fonts is available by pressing [Select] when this item is displayed. PRT PS ERRS OFF* ON When this option is set to ON, the printer prints a page that describes errors the PostScript interpreter encounters. No PostScript error messages display on the control panel.
PostScript Fonts List The PostScript Fonts List has samples of the 35 built-in PostScript language fonts (see Figure 5-1 on the following page). The PostScript Fonts List displays only the 35 PostScript language fonts, with print samples for each font. The list will not display the printer’s internal or downloaded PCL fonts or any PostScript language downloaded fonts. The characters shown on the PostScript Fonts List are printed in only one size.
Figure 5-1 PostScript Fonts List 5 PostScript Printing EN PostScript Printing 5-9
Menu Items Affected by PostScript Most PostScript menu items are similar to those for the PCL mode. Those that are different are listed in the following tables. For menu items common to PostScript and PCL, see Chapter 3, “Using the Printer Control Panel.” Table 5-3 Printing Menu Differences Item Options Explanation PAPER None These settings are ignored because of the way PostScript formats pages.
Table 5-5 Configuration Menu Differences Item Options Explanation AUTO CONT n/a PostScript language errors will not appear on the control panel display. Table 5-6 Memory Configuration Menu Differences Item Options Explanation IO BUFFER n/a With 6 MBytes of memory (12 MBytes for duplex), the I/O buffering option appears. RESRCSAVE n/a With 7 MBytes of memory (13 MBytes for duplex), Resource Saving appears.
PostScript Configuration Page The PostScript configuration page (the PS CONFIG PAGE item in the Test Menu) is shown in Figure 5-2 on the following page. Table 5-7 PostScript Configuration Page Printout Items A Settings: Current printer control panel default settings and product-specific information such as Printer Name and PostScript version. PostScript-specific settings include (but are not limited to): HalftoneType: The current halftone type.
Figure 5-2 PostScript Configuration Page 5 PostScript Printing EN PostScript Printing 5-13
5-14 PostScript Printing EN
6 Adjusting Print Quality Introduction This chapter explains special tasks to be performed occasionally, in order to adjust print quality using the control panel. These include: • Choosing print resolution • Fine-tuning print quality • EconoMode printing Many of these functions can also be performed using the software that came with your printer. Refer to Chapter 2, “Printing Software Overview” or the online help files associated with the software for more information.
Choosing Print Resolution The default resolution setting for the printer is 600 dpi (dots per inch). This setting offers the best print quality. The resolution setting can be adjusted to 300 dpi from the RESOLUTION item in the Job Menu (see Chapter 3). To take best advantage of 600 dpi printing, use the internal fonts (or accessory scalable fonts) and the software printer drivers designed for the printer. Note If possible, set print resolution from your software application.
6 Fine-Tuning Print Quality Adjusting Print Density Print density is a measure of the darkness of print on the page. Print density settings range from 1 to 5, with 1 producing the lightest print, and 5 the darkest. By default, print density is set to 3. Note Print density is affected by the Resolution Enhancement setting. To adjust print density from the control panel: 1 Press [Menu] until CONFIG MENU appears. 2 Press [Item] until DENSITY=setting appears.
Enhancing Resolution Resolution Enhancement technology (REt) refines the print quality of characters and graphics by smoothing the fine gradations along the angles and curves of the printed image. Figure 6-1 shows two magnified images: the left one shows Resolution Enhancement set to OFF; the right one shows it set to MEDIUM, the default. You can also select LIGHT or DARK. Figure 6-1 Note The REt setting should normally be set through a software application.
Checking the Effect of a REt Setting Figure 6-2 Harmonizing Print Density and REt Settings It is suggested that both print density and REt settings be adjusted at the same time since they affect each other. To harmonize print density and REt settings: 1 Make sure printer resolution is set to 600 dpi. 2 Select a print density setting. (A default setting of 3 usually produces a uniform gray REt block on the self test printout.) 3 Print a self test and examine the Resolution Enhancement block.
EconoMode Printing Saving Toner with EconoMode EconoMode lowers printing costs by reducing the amount of toner on the printed page. EconoMode also substantially reduces print quality. The result is similar to the draft mode found on some dot matrix printers. When set to ON, the printed image is lighter (like A), but still readable. EconoMode is a good choice for printing rough drafts. (B represents the default OFF setting for high quality regular printing.
7 Solving Printer Problems Introduction This chapter helps you troubleshoot printer problems in the following areas: • • • • • • Clearing Paper Jams Resetting the Printer Testing the Printer Improving Print Quality Understanding Printer Messages Troubleshooting Checklist Calling for Help If you try all the suggestions given in this manual and still need assistance, call the authorized Hewlett-Packard dealer where you purchased your printer.
Clearing Paper Jams If a REMOVE PAPER JAM or REMOVE DUPLEX JAM message appears in the display panel, look for jammed paper in any of the locations indicated in Figure 7-1. (This message may also be displayed if the rear door is not closed correctly.) If paper jams are a recurring problem, see “Repeated Paper Jams” at the end of this section. Paper jams occur most often when: • Paper trays are not correctly loaded (see Chapter 4). • Your print media does not meet the specifications listed in Appendix A.
Figure 7-1 7 Solving Printer Problems Paper Path Jam Locations EN A. Paper pickup area for Tray 2 E. Paper output area B. Paper pickup area for Tray 1 F. Duplex rear cover area (optional) C. Transfer guide area G. Duplex front cover area (optional) D. Fusing assembly area H.
Paper Pickup and Transfer Guide Paper Jams 1 Remove Tray 2. 2 Carefully pull the paper out through the front of the printer. Note Do not force the paper if it is not moving easily. If the paper is stuck in the tray opening remove it through the Transfer Guide area (see next steps). 3 Open the top cover and remove the toner cartridge. 4 Raise the green handle (A) to free the paper, and (B) pull the paper up and out through the front of the printer.
Fusing Assembly Paper Jams—Top Cover 1 Open the top cover and remove the toner cartridge. 2 Remove the paper by pulling it back fallen into the printer using a dry, lint-free cloth. Note If loose toner falls into the fuser, it may cause print quality problems. If toner gets on your clothes, wipe it off with a dry cloth and wash your clothes in cold water. Hot water sets toner into fabric.
Fusing Assembly and Paper Exit Paper Jams— Rear Cover 1 Open the rear cover. WARNING! Do not touch the fusing area, it gets hot! 2 Open the rear door of the fusing assembly, if necessary. 3 Pull the jammed paper from the fusing assembly. 4 If necessary, pull the paper out of the output bin from the top edge.
Optional Tray 3 Paper Jam 1 Partially remove Tray 3. 2 Carefully remove jammed paper and any pages in the tray that are damaged. and remove jammed paper. (You should not need to open or remove the optional duplex unit, if one is installed.) Note If there are frequent paper jams or multi-feed problems in the Tray 3 area, see “Printing from the 500-Sheet Tray 3” in Chapter 4 and “Repeated Paper Jams” at the end of this section.
Optional Duplex Unit Paper Jams 1 Remove Tray 2. 2 Open the front access cover of the duplex unit and remove any paper. Also, remove any paper protruding from the rear of the duplex unit. 3 Open the rear duplex door and remove any paper. Close rear duplex door (it should latch when completely closed). Close the duplex unit’s front access cover and replace Tray 2.
Repeated Paper Jams Situation Solution General repeated paper jam problems. 1. 2. 3. If jams persist after you have cleaned the printer, check the media specifications and verify that you are loading the tray correctly (see Chapter 4). You may need to replace the Tray 1 Pickup Roller as described in Chapter 8. Tray 2 has repeated jams. If jams persist after you have cleaned the printer, check the media specifications and verify that you are loading the tray correctly (see Chapter 4).
Resetting the Printer Reset the printer with caution. You can lose buffered page data or printer configuration data when you reset. Only use it in the following circumstances: • You want to restore the default printer settings. • Communication between the printer and computer is interrupted. • You are using both the serial and parallel I/O ports, and one of the ports is having problems. Four different resets are available through the RESETS MENU on the control panel.
Testing the Printer Self Tests Self tests can be printed to determine the current printer settings, options, and print quality. (If PostScript is installed, you can also print PostScript tests. See Chapter 5 for more information.) 1 Press [Menu] until TEST MENU appears. 2 Press [Item] until PRINT SELF TEST is displayed. 3 Press [Select] to print the test. Note EN If you select CONT SELF TEST, the printer prints self test pages continuously until you press [Job Cancel].
Understanding the Self Test Printout Figure 7-2 is a sample self test printout of the HP LaserJet 5. Letters in the sample printout match the letters in the following table. The appearance of the self test printout will vary for the HP LaserJet 5M. It will also vary depending on the options currently installed in your printer. Item Key to Figure 7-2 A Printer Information: Lists the Formatter Number, Firmware Datecode, and Page Count for the printer.
7 Solving Printer Problems Figure 7-2 EN Self Test Printout Solving Printer Problems 7-13
Checking Installed PCL Fonts Your HP LaserJet printer comes with 45 scalable fonts and one bitmapped Line Printer font. You can find out which PCL fonts are currently installed in your printer by printing a PCL font list. (If you have PostScript installed you can also print a PostScript font list. See Chapter 5 for more information.) The font list printout shows only permanent soft fonts.
7 Solving Printer Problems Figure 7-3 EN PCL Font List Solving Printer Problems 7-15
Improving Print Quality General print quality problems can be solved by following the checklist below. Following the checklist are specific samples of common print quality problems. If the listed solutions do not work, see the “HP Support” pages at the front of this manual for additional sources of assistance. Print Quality Checklist • • • • • Redistribute the toner in the toner cartridge (see Chapter 8). Clean the inside of the printer (see Chapter 8). Adjust the print density (see Chapter 6).
Vertical Lines If sharp black vertical streaks appear on the page, the photosensitive drum inside the toner cartridge has probably been scratched. Replace the toner cartridge. If smeared black vertical streaks appear, the fuser may be bad. Inspect the rollers for scratches and excessive wear and, if necessary, replace the fusing assembly as described in “User-Replaceable Parts” in Chapter 8. 7 Toner Smear If toner on the paper is loose or can be wiped off easily, your fuser may be damaged.
Vertical Repetitive Defects If marks repeatedly appear on the printed side of the page: • The toner cartridge is damaged. The circumference of the toner cartridge drum is 3 3/4 inches (95 mm). If a repetitive mark occurs every 3 3/4 inches (95 mm) on the page, replace the toner cartridge. • The developer roller is defective. If a repetitive mark occurs every 2 inches (51 mm) on the page, replace the toner cartridge. • The charger roller in the toner cartridge is defective.
Understanding Printer Messages The following tables list printer messages, their meanings, and recommended actions. Printer messages are divided into four categories: • • • • Status messages Warning messages Error messages Service messages 7 Status messages are displayed when the printer is ready and does not have any error or warning messages. The table lists the messages in alphabetical order. Message Description Recommended Action CLEARING MEMORY This message is displayed during a memory reset.
Message Description Recommended Action PRINTING CONFIGURATION PAGE This message is displayed during the formatting and printing of the configuration page printout. No action required. Press Job Cancel to stop the test. PRINTING DEMO PAGE Printing a Demonstration Page. No action required. PRINTING FLASH PAGE This message is displayed while the flash directory page is being formatted and printed. No action required.
Warning Messages Warning messages indicate that something has gone wrong with the printer. The problem is not serious enough to prevent printing. The table lists the messages in alphabetical order. INSUFFICIENT MEMORY, JOB CLEARED This warning means that the requested Press [Go] to return to READY. language for the print job did not have sufficient printer memory. The job will not print and will be cleared from memory.
Error Messages Error messages communicate errors that prevent printing. All errors in this category (with the exception of 41.3 UNEXPECTED PAPER SIZE) are affected by the AUTO CONTINUE setting. If set to ON when an error occurs, the error message will display and the printer will go offline for ten seconds before returning to an on line state. If AUTO CONTINUE is set to OFF, the error message will remain on the display until the Go key is pushed.
Message Description 41.3 UNEXPECTED This error most commonly occurs during one of PAPER SIZE the following situations: 1. When the paper size knob on a 250- or 500-sheet universal tray does not match the installed paper size, 2. If the tension adjustment knob on the optional Tray 3 has not been set, 3. If the printer picks two sheets of paper at once. Recommended Action 1. Ensure that the paper size knob is set for the installed paper size.
Service Messages Service messages communicate a failure condition with the printer. Most instances can be cleared by following the Recommended Action column (usually resetting the printer, or turning the printer off and back on). If a service message continues, contact your dealer or HP service representative. Message Description 50 FUSER ERROR, The printer identified an internal service error.
Recommended Action 62.[x] SERVICE X=0 - 4 The printer identified a problem while checking its memory. “X” refers to the device the printer was checking when it encountered the error. 0: Internal Memory 1–4: SIMM Slot If the printer contains a SIMM memory board, switch the printer off. Verify that the SIMM board is installed correctly (see Appendix D) and switch the printer back on. If the error is still present, switch the printer off and remove the SIMM board. Switch the printer back on.
Troubleshooting Checklist Use the following information to help solve printer problems. For networked printers, check with your network administrator if you suspect a network-related problem. Printer Response Problems Printer not ON Situation Solution Printer is not plugged in. Plug the AC power cord firmly into the power receptacle and the printer (be sure the power source is energized). Printer is not switched on. Put the printer’s power switch in the on position. Printer voltage is not correct.
Printer cannot produce a self-test printout Toner cartridge sealing tape is not removed. Remove sealing tape from toner cartridge. See the Printer’s Getting Started Guide or the installation guide that came with your toner cartridge. Tray 2 is not correctly installed or out of paper. Push Tray 2 firmly into printer (add paper if necessary). Printer’s top cover is open. Firmly close the printer top cover. Paper is jammed in the printer.
Software/Computer/Printer Interface Problems Job sent to printer but nothing prints Situation Solution Printer is off or not connected to an active power source. Make sure the printer is on, and the power cable is firmly plugged into both the printer and an active power source. Printer is off line. Press Go to put the printer on line. Printer is on line but not receiving data. Check your I/O cable: 1. Check for loose I/O cable connections at printer and computer. 2.
Computer, network, or I/O port problems Printer interface problems. Run a self test to verify that the interface configurations shown on the printout match those on your host computer (see self test section earlier in this chapter). Computer software problem. Check that your computer is working correctly by printing from a software application you know works. You can also try printing a plain MS-DOS file (for example, C:\dir>prn) to see if the problem is with your software application or printer driver.
Print speed is slow Situation Solution First page takes much longer to print than following pages. Set the PowerSave feature for a longer time period or turn it off. Printer is generally slow to respond. 1. 2. Printer is slow to switch between personalities. Printer speed is highly dependent on how your software application is set up and which printer driver you are using. See the Getting Started Guide for configuration information. You may need to add more memory.
Printer does not recognize fonts, tray selection, other printer languages (PostScript, etc.), or similar requests Situation Solution Printer prints some wrong fonts or formats. 1. Change the COURIER setting to REGULAR in the Printing Menu. See “Printing Menu” Chapter 3 for details. Courier font is too light Change the COURIER setting to DARK in the Printing Menu. See “Printing Menu” Chapter 3 for details. Printer prints in wrong personality. 1. 2.
Situation Solution Printer draws media from the wrong paper source. 1. 2 3. 4. 5. 6. Check the paper source option in your software application. Ensure that the printer driver for your software application is correctly installed, configured, and capable of printer tray selection. Paper tray may be reserved (“locked out”).
Problems Using Optional Accessories 500-sheet Tray 3 problems General operation problems. For general operation and problems, see “Printing from the 500-sheet Tray 3” in Chapter 4. Paper jams and paper feeding problems. 1. 2. Cannot access Tray 3. Adjust the paper size knob for the correct size paper (see “To Load Paper into the Optional Tray 3” in Chapter 4). Printer does not recognize Tray 3. 1. 2. A grinding noise is coming from Tray 3. See “Clearing Paper Jams” earlier in this chapter.
Envelope Feeder option problems Situation Solution General operation problems. See the manual that came with your Envelope Feeder option. Paper jams and envelope feeding problems. 1. 2. 3. Printer does not recognize the Envelope Feeder. 1. 2. 7-34 Solving Printer Problems See “Clearing Paper Jams” earlier in this chapter. Ensure envelopes meet the specifications in Chapter 4, “Printing” and in Appendix A, “Media Specifications.
PostScript Troubleshooting The items below are PostScript language-specific and may occur where several printer languages are used and in shared printer environments. A text listing of PostScript commands prints instead of your PostScript printing job. The control panel PERSONALTY=AUTO setting may have been confused by a nonstandard PostScript code. Set the control panel PERSONALTY setting to PERSONALTY=PS for this print job only, then, when the job has printed, return the setting to AUTO.
7-36 Solving Printer Problems EN
8 Maintaining and Adjusting the Printer Introduction Your printer requires minimum routine maintenance.
Managing the Toner Cartridge Toner Cartridge Life The life of your toner cartridge depends on the amount of toner your print jobs require. When you print text, a toner cartridge lasts an average of 6,800 pages, printed at 5% coverage (a typical full-page business letter is about 5% coverage). This assumes that the print density setting is in the middle range (set to 3 - see “Adjusting Print Density” in Chapter 6).
Clearing the TONER LOW Message When the level in the toner cartridge gets low, a TONER LOW message appears in the printer control panel display. You can either rotate the cartridge back and forth to redistribute the toner (see “Extending Toner Cartridge Life” on the following page) or replace the cartridge. If you continue to use the cartridge, the print will become lighter and white streaks will appear.
Extending Toner Cartridge Life You can extend the life of your toner cartridge and temporarily re-establish print quality by redistributing the toner: 1 Open the printer’s top cover and remove the toner cartridge. 2 Rotate the toner cartridge back and forth as shown to redistribute toner. 3 Reinsert the toner cartridge and close the top cover. The TONER LOW message may still appear, but the print quality should improve.
Cleaning the Printer To maintain print quality, thoroughly clean your printer: • Every time you change the toner cartridge. • Whenever print quality problems occur. Clean the outside of the printer with a lightly water-dampened cloth. Clean the inside with only a dry, lint-free cloth. Observe the warnings and cautions that follow the cleaning tasks on the following page. Caution To avoid permanent damage to the toner cartridge, do not use ammoniabased cleaners on or around your printer.
Printer Cleaning Tasks Before you begin these steps, turn the printer off and unplug the power cord. 1 Open the printer top cover and remove the toner cartridge. 2 With a dry lint-free cloth, wipe any residue off the paper access cover (it has a green handle) and the adjacent silver metal strip. Caution Do not touch the transfer roller (black sponge-rubber roller shown in Figure 8-1) with your fingers. Skin oils on the roller can cause print quality problems.
Saving Power with the PowerSave Feature To reduce the amount of power it consumes, your printer has a PowerSave feature. PowerSave shuts down the fuser after the printer has been idle for a specified amount of time. The PowerSave feature is both adjustable and optional. You can set PowerSave to start after the printer has been idle 15 minutes, 30 minutes, 1 hour, 2 hours, or 3 hours, or you can turn PowerSave OFF. By default, PowerSave is ON and the amount of idle time is set to 30 minutes.
To change the PowerSave setting: You can change this setting using the software that came with your printer (see software and online helps) or through the printer control panel by following these steps: 1 Press [Menu] until PRINTING MENU appears. 2 Press [Item] until PWRSAVE=setting appears. 3 Press - Value +] until the setting you want appears. The options are Off, 15 min., 30 min., 1 hr., 2 hrs., or 3 hrs. 4 Press [Select] to save your selection. An asterisk (*) appears next to your selection.
User-Replaceable Parts During the printer warranty period, Hewlett-Packard recommends that only HP-authorized service technicians service your printer. After the warranty period, some worn parts can be replaced by the owner. See Chapter 7, “Solving Printer Problems,” to troubleshoot problems that may be related to worn user-replaceable parts. WARNING! Switch the printer off and unplug before replacing parts. Failure to do so may result in personal injury or damage to the printer.
Tray 1 Paper Pickup Roller & Separation Pad Before you begin these steps, turn the printer off and unplug the power cord. 1 Open Tray 1 by pulling down on the top center of the front door. 2 Remove the envelope feeder access cover by grasping each side of the tab and pulling downward and toward you. 3 To release the Pickup Roller pinch the retaining clip on the right end of the roller with your right hand while sliding the roller to the right with your left hand.
Tray 2 Pickup Roller Before you begin these steps, turn the printer off and unplug the power cord. 1 Open the top cover and remove the toner cartridge. 2 Remove Tray 2. 3 Gently rotate the printer onto its left side so that the bottom of the printer is easily accessible. 4 To remove the Pickup Roller pinch the retaining clip on top of the roller with your right hand while sliding the roller up off the shaft with your left hand.
Transfer Roller Before you begin these steps, turn the printer off and unplug the power cord. 1 Open the top cover and remove the toner cartridge. 2 Remove the transfer roller hook tool, located near the left end of the inside front panel. 3 Lift up on the chrome shaft using the hook tool. 4 Lift the roller up and out of its retaining slots. Discard the used roller. Caution Be careful not to touch the black spongerubber on the new transfer roller.
Fusing Assembly Before you begin these steps, turn the printer off and unplug the power cord. WARNING! The fusing area gets hot! After unplugging the power cord, allow the printer to cool for at least 30 minutes before continuing. 1 After the printer is cool, open the rear cover. 2 Remove the 2 screws that hold the fusing assembly to the printer.
Optional Tray 3 Pickup Roller Before you begin these steps, switch the printer off and unplug the power cord. 1 Remove both Tray 2 and Tray 3 from the printer. Caution The printer is heavy. Use two people to lift it. 2 Lift the the printer from the Tray 3 Assembly. 3 Pinch the retaining clip on the right end of the roller with your right hand while sliding the roller off the shaft with your left hand (discard the used roller). 4 Slip the new roller onto the shaft and rotate it until properly aligned.
A Media Specifications Introduction You can use a variety of paper and other print media successfully with the HP LaserJet 5/5M printer using the guidelines in this appendix. Media that does not meet these guidelines may increase the incidence of paper jams, cause premature wear to the printer, and contribute to repair costs.
Paper and Preprinted Forms For best results, use conventional 20 lb (75 g/m2) xerographic paper. Make sure the paper is of good quality and free of cuts, nicks, tears, spots, loose particles, dust, wrinkles, voids, and curled or bent edges. Heavy Paper Stock See the specific requirements given in Chapter 4 for each paper tray.
Table A-1 Media Size Specifications Tray 1 Dimensions Weight Capacity Minimum 3.5 x 6.3 in 90 x 160 mm Maximum 8.5 x 14 in 216 x 356 mm Single sided printing: 16 to 36 lb. 2 60 to 135 g/m Approximately 100 sheets of 20 lb (75 g/m2) paper. Paper, Letter 8 1/2 x 11 in 216 x 279 mm Paper, Legal 8 1/2 x 14 in 216 x 356 mm Paper, Executive 7.25 x 10.5 in 191 x 267 mm Paper, A4 8.27 x 11.69 in 210 x 297 mm Paper, A5 5.83 x 8.27 in 148 x 210 mm Transparencies Letter, A4 0.0039 in to 0.
Adhesive Labels Use only labels recommended for use in laser printers. To purchase labels, consult your HP authorized dealer or see the HP Support pages at the front of this manual for more information. Label Construction When selecting labels, consider the quality of each component: • Adhesives: The adhesive material should be stable at the 392° F (200° C) temperatures encountered in the printer’s fusing process. None of the adhesive should be exposed between the labels.
Overhead Transparencies Overhead transparencies used in HP LaserJet 5 and 5M printers must be able to withstand the 392° F (200° C) temperature encountered in the printer’s fusing process. Caution Use only overhead transparencies recommended for use in laser printers, such as HP or 3M overhead transparency film. Ordering Transparencies To purchase transparency film, consult your HP authorized dealer or see the HP Support pages at the front of this manual for more ordering information.
Envelopes You can print many types of envelopes with your printer. Some envelope styles perform better than others because their construction is better suited to laser printing. Envelope Construction Envelope construction is very critical. Envelope fold lines can very considerably, not only between manufacturers but also within a box from the same manufacturer. Successful printing on envelopes is very dependent upon the quality of the media.
Caution Never use envelopes with clasps, snaps, windows, coated linings, self-stick adhesives, or other synthetic materials. These items can severely damage your printer. Never try to print on both sides of an envelope. Jamming and printer damage can result. Before you load envelopes in Tray 1, check to make sure they are regular in shape and undamaged. Also, check to see that the envelopes are not stuck together.
A-8 Media Specifications EN
B Common PCL Printer Commands PCL Printer Commands (Escape Sequences) Most software applications do not require you to enter printer commands. See your computer and software documentation to find the method to use for entering printer commands, if needed. PCL printer commands tell the printer which tasks to perform or which fonts to use.
PCL Printer Command Syntax Before using printer commands, compare these characters: Lowercase l: l Uppercase O: O Number one: 1 Number 0: 0 Many printer commands use the lowercase letter l (l) and the number one (1), or the uppercase letter O (O) and the number zero (0). These characters may not appear on your screen as shown here. You must use the exact character and case specified for PCL printer commands.
Using PCL Printer Commands Escape Character Printer commands always begin with the escape character (?). Table B-1 shows how the escape character can be entered from various software applications.
Table B-2 Common Symbol Sets Values Code Symbol Set Code Symbol Set 8U HP Roman-8 Symbol Set 19U Windows 3.1 Latin 1 10U IBM Layout (PC-8) (code page 437) Default Symbol Set 9E Windows 3.1 Latin 2 (commonly used in Eastern Europe) 12U IBM Layout for Europe (PC-850) (code page 850) 5T Windows 3.1 Latin 5 (commonly used in Turkey) 8M Math-8 579L Wingdings Font Point size (or pitch) is another variable.
Function Command Decimal Value Page Control Commands (continued) Margins and Text Length Top Margin (# of lines) ?&l#E 027 038 108 # 069 Text Length (# of lines) ?&l#F 027 038 108 # 070 Left Margin (# of columns) ?&a#L 027 038 097 # 076 Right Margin (# of columns) ?&a#M 027 038 097 # 077 ?&k#H 027 038 107 # 072 Vertical Motion Index ?&l#C 027 038 108 # 067 Line Spacing (lines/inch) ?&l#D 027 038 108 # 068 ?&l#L 027 038 108 # 076 Horizontal Motion Index Horizontal Motion Index Vertic
Function Command Decimal Value Cursor Positioning Vertical and Horizontal Vertical Position (Rows) ?&a#R 027 038 097 # 082 Vertical Position (Dots) ?*p#Y 027 042 112 # 089 Vertical Position (Decipoints) ?&a#V 027 038 097 # 086 Horizontal Position (Columns) ?&a#C 027 038 097 # 087 Horizontal Position (Dots) ?*p#X 027 042 112 # 088 Horizontal Position (Decipoints) ?&a#H 027 038 097 # 072 Half Line Feed ?= 027 061 ?&k#G 027 038 107 # 071 End of Line Wrap ?&s#C 027 038 115 # 067 Dis
C Specifications & Regulatory Information Location Requirements Place your printer on a sturdy, level surface in a well ventilated room. The environment should be stable, with no abrupt changes in temperature or humidity and no exposure to direct sunlight or chemicals. See the figure below for the suggested amount of space to leave around the printer. Figure C-1 Make sure there is adequate space for: A. opening Tray 2. B. opening Tray 1. C. opening the top door. EN D. opening the rear door. E.
Printer Specifications Physical Dimensions Height 11.7 in. (297 mm) Height of optional Tray 3 5.0 in. (129 mm) Height of Duplex option 2.36 in. (60 mm) Width 16.4 in. (415 mm) Depth (body) 15.9 in. (403 mm) Depth with optional Tray 3 18.4 in. (467 mm) Depth with Duplex option 19.3 in. (488 mm) Weight (without toner cartridge) 37 lb (16.
Hewlett-Packard Company is committed to providing quality products in an environmentally-sound manner. This HP LaserJet printer has been designed with several attributes to minimize impacts on our environment. This HP LaserJet printer design eliminates: • Ozone Production This printer does not generate measurable ozone gas thereby not affecting our environment’s natural ozone balance.
• Toner Consumption EconoMode uses about 50% less toner, thereby extending the life of the toner cartridge. • Paper Use The printer’s duplexing, or two-sided printing option, reduces paper usage and the resulting demands on natural resources. This HP LaserJet design re-uses: • Packaging Cushions used in bulk pack shipments from manufacturing sites to distribution centers are re-used in shipment from distribution centers to end-user outlets.
Each HP toner cartridge box sold in the U.S. contains instructions and a shipping label for returning the cartridge to HP for recycling. HP pays the postage. • Printer and Parts HP’s Hardware Recycling Organization will take back this printer and other HP products when you have no further use for them. HP disposes of these products in an environmentally-sound manner.
Regulatory Information FCC Regulations This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy, and if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.
Figure C-2 Safety Information Laser Safety The Center for Devices and Radiological Health (CDRH) of the U.S. Food and Drug Administration has implemented regulations for laser products manufactured since August 1, 1976. Compliance is mandatory for products marketed in the United States. This printer is certified as a “Class 1” laser product under the U.S. Department of Health and Human Services (DHHS) Radiation Performance Standard according to the Radiation Control for Health and Safety Act of 1968.
Laser Statement for Finland LASERTURVALLISUUS LUOKAN 1 LASERLAITE KLASS 1 LASER APPARAT HP LaserJet 5/5M laserkirjoitin on käyttäjän kannalta turvallinen luokan 1 laserlaite. Normaalissa käytössä kirjoittimen suojakotelointi estää lasersäteen pääsyn laitteen ulkopuolelle. Kirjoittimen on hyväksynyt Suomessa laserturvallisuuden osalta Sähkötarkastuskeskus. Laitteen turvallisuusluokka on määritetty valtioneuvoston päätöksen N:o 472/1985 ja standardin EN 60825 (1991) mukaisesti.
DECLARATION OF CONFORMITY Hewlett-Packard Company Manufacturer’s Address: 11311 Chinden Boulevard Boise, Idaho 83714-1021, USA declares that the product Product Name: LaserJet 5 and LaserJet 5M Model Number: C3916A and C3917A Product Options: All conforms to the following Product Specifications: Safety: IEC 950:1991+A1+A2/EN 60950:1992+A1+A2 IEC 825:1984+A1/EN 60825:1989 Class 1 EMC: CISPR-22:1993 / EN 55022:1994 class B CISPR-22:1993 / EN 55022:1994 class A* EN 50082-1:1992 IEC 801-2:1991 / prE
C-10 Specifications & Regulatory Information EN
D Printer Memory Determining Needed Printer Memory The amount of printer memory you need depends on what you are printing and the printer language you are using. For example, PCL is compact and efficient, so you can print most text and graphics at 600 dpi without adding memory to your printer. You might want to add memory to your printer if you commonly print complex graphics, use many downloaded typefaces, or print complex documents in PostScript.
How Your Printer Uses Memory Your printer uses memory in several ways: • Stores the printer’s personality or operating language software (such as PCL and PostScript). • Receives, holds, and processes data from incoming print jobs. • Manages downloaded resources (such as symbol sets, macros, and patterns or PostScript fonts, forms, and patterns when PostScript is installed). Optional Flash SIMM The Optional Flash SIMM can be used to permanently store downloaded fonts and forms in the printer.
Keeping Downloaded Resources in Memory When only the PCL personality is installed, the printer uses all available memory to maintain downloaded resources. When two or more personalities are installed, the printer reserves a portion of memory for each personality’s resources. The printer deletes downloaded resources from its memory when you change personalities or resolutions.
To determine how much memory to allocate to a personality You are most likely to want to change the amount of memory if you download an unusually large number of fonts, or if your printer is in a shared environment. The minimum amount of memory you can allocate to Resource Saving is 400 KBytes each for PCL and PostScript. (The minimum amount may be different for other printer personalities.) This needs to be configured only if PostScript or another personality is installed.
8 Press [Item] until either PS MEM=400K or PCL MEM=400K appears, then press [- Value +] until the number you determined in Step 6 appears. Press [Select] to save your selection. An asterisk (*) appears next to your selection in the display. 9 Press [Go] to exit menus. 10 Repeat Step 5. Note The printer’s I/O Buffer holds a print job in progress, freeing up computer memory. This allows the user to continue operating the computer without waiting for the print job to finish.
SIMM Board Installation The HP LaserJet 5 printer has four SIMM (Single In-line Memory Module) slots. The HP LaserJet 5M printer has three available SIMM slots (the fourth is used for the PostScript SIMM). Use the SIMM slots to install additional printer memory and printer languages (such as the Adobe PostScript language). For the HP LaserJet 5 printer, you can add up to 64 MBytes of memory (4 MBytes are standard). For the HP LaserJet 5M, you can add up to 40 MBytes of memory (6 MBytes are standard).
Installing SIMMs printer off and unplug the power cord. 2 Rotate the printer so that you have easy access to the right and back sides of the printer. 3 Loosen the captive screw in the upper left corner of the back panel with a Phillips #2 screwdriver. The screw does not need to be completely removed from the printer. 4 Slide the right side panel towards the back of the printer (approximately an inch (25 mm)). 5 The panel should now easily open, exposing the SIMM door.
6 Loosen the captive screw holding the SIMM door with a Phillips #2 screwdriver. Open the SIMM door. 7 Note the four SIMM slots (a PostScript SIMM will already be installed in a slot in the HP LaserJet 5M). For easiest installation, fill the slots from right to left, starting with slot 1 (see inset). 8 Remove the SIMM board from the antistatic package. Hold the board with your forefingers on the side edges and your thumbs against the back edge.
Caution It is important to correctly align the right side panel and tighten the screw on the back panel before attempting to move the printer. Testing a SIMM Board Use the procedures below to print a self test to verify SIMM board installation. Procedures are given for both memory and PostScript SIMMs. 2 After warm up, READY should appear in the control panel display. If a printer message appears, see “Troubleshooting a SIMM Board” on the following page.
PostScript SIMM Use these instructions to verify your PostScript SIMM installation: 1 Plug in the power cord and turn the printer on. 2 After warm up READY should appear in the control panel display. If a printer message appears, see “Troubleshooting a SIMM Board” next in this appendix. 3 Press [Menu] until PS MENU appears in the display. If this message appears, your printer recognizes that the PostScript language is installed. If PS MENU does not appear, check the SIMM installation.
Checking Procedure To check memory for the 62.x ERROR message, follow the procedure below: 1 Switch the printer off, then back on (data will be lost). 2 If the error message appears again, switch your printer off and verify that the SIMM board is installed correctly, then switch your printer on. 3 If the error message appears again, switch printer off, remove the If the error message does not appear, the problem is in SIMM memory. Call your HP service representative.
D-12 Printer Memory EN
E Serial Pin-out and Cabling Configuration Serial Communication Serial communication is simply the transmission of data one bit at a time. With just one bit to transmit at a time, data can be transferred with a simple electrical circuit consisting of only two wires. In this fashion an eight bit byte is transmitted one bit at a time and the individual bits are reassembled into the original byte on the receiving end. Bit transmission occurs from the least significant bit to the most significant bit.
Hewlett-Packard offers the following serial cables and adapter for use with the HP 5/5M Printers: HP Part Number Description C2932A 9 to 9-pin M/F RS-232 Serial Cable, 3m C2933A 9 to 25-pin M/F RS-232 Serial Cable, 3m C2809A 9 to 25-pin M/F Serial Cable Adapter With the C2809A serial cable adapter installed on the printer you can connect a 25-pin cable connector to the printer. The adapter pin connections are shown below.
DB-25 Serial Cable pin outs Computer DB-25 Note Printer DB-9 (male cable end) 3- Receive Data 2- Transmit Data 2- Transmit Data 3- Receive Data 20- Data Terminal Ready 4- Data Set Ready 7- Ground 5- Ground 6- Data Set Ready 6- Data Terminal Ready 5- Clear to Send 8- Data Terminal Ready The pin outs for the computer end are typical pin numbers. The actual pin numbers for you PC may be different. Please check the documentation for your computer to verify the proper pin outs.
Pin Functions Pin 1Protective Ground This pin is also referred to as chassis ground and should not be confused with pin 7, or common ground which serves as the circuit common. The purposed of this pin is to provide protection against electrical shock where two pieces of equipment are connected and one piece does not include a ground connection, or round prong on its AC plug.
F Warranty and Software License Limited Warranty This warranty gives you specific legal rights. You may also have other rights which may vary from area to area. Hewlett-Packard warrants its computer hardware products against defects in materials and workmanship for a period of one year from receipt by the end user.
Exclusions The warranty on your HP LaserJet printer shall not apply to defects or damage resulting from: • • • • • • • Improper or inadequate maintenance by customer. Customer-supplied software or interfacing. Unauthorized modification or misuse. Operation outside of the environmental specifications for the product. Printing of non-supported media. Duty cycle abuse (see the following explanation). Operating the printer from a mechanical switchbox without a designated surge protector.
Warranty Limitations Limit of Liability In no event will Hewlett-Packard or its suppliers be liable to you for any consequential or incidental damages, including any lost profits or lost savings, or for any claim by any party, even if a representative of HP or its suppliers has been advised of the possibility of such damages. Some areas, states or provinces do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
Service After the Warranty Period For telephone assistance about using your printer past the one-year warranty, you have two choices: 1 You can call (900) 555-1500 (U.S.) at $2.50* per minute. Charges begin once a live service operator answers the call. 2 You can call (800) 999-1148 (U.S.) at $25.00* per call (VISA or MasterCard). Outside the U.S., contact a service-authorized HP dealer or an HP Customer Service Center to obtain service. * Prices are subject to change without notice.
In return for the payment of the applicable one time license fee(s), HP grants you a license to use one copy of the Software subject to the following terms and conditions. No title or ownership of the Software is conferred with this license. 1. The Software may be used on one HP LaserJet printer. 2. The Software may not be copied except for archival purposes or for backup, error identification, or replacement of defective media. All authorized copies must bear the copyright notice on or in the original.
F-6 Warranty and Software License EN
G Sales and Service Offices Calling for Help To locate HP-Authorized Dealers, go to http://www.hp.com/support.
G-2 Sales and Service Offices EN
Index EN conservation energy 8-7 saving toner 6-6 CONT SELF TEST 3-17 Continue key see the Go key 3-3 continuous self test 3-17 control panel configuration menu 3-11 display 3-2 job menu 3-10 keys 3-2 language 7-26 layout 3-2 memory configuration menu 3-13 menus 3-4 messages 7-19 parallel menu 3-14 PCL fonts menu 3-8 printing menu 3-6 security ii-iii selecting items 3-4 serial menu 3-15 test menu 3-17 COPIES 3-6 COURIER 3-6 custom sized paper 4-2 D dBase B-3 default settings restoring 3-16 tray selection
Index downloading D-2 listing 7-14 management D-4 memory D-2 PCL 7-14 PCL menu 3-8 PCL selection B-3 PostScript 5-8 printer commands B-3 screen 2-8 screen fonts 2-5 true type 2-5 TrueType 2-5 FontSmart (HP) 2-4 FORM 3-7 form feed see, Go key 3-3 fusing assembly part number 8-9 replacing 8-13 G Go key 3-3 graphics draft mode 6-6 fine tuning 6-5 HalftoneType 5-12 print quality 6-3 - 6-4, 6-6 grinding noise 7-33, 8-14 H HalftoneType 5-12 handshaking 3-15 height C-2 help calling for G-1 support calls 7-1 Hewle
EN paper jams clearing 7-2, 7-9 duplex unit 7-8 fusing assembly 7-5 locations 7-3 paper pickup 7-4 rear cover 7-6 repeated jams 7-9 top cover 7-5 transfer guide 7-4 tray 3 7-7 parallel menu 3-14 part numbers 1-6 parts replaceable 8-9 parts, locations 1-8 pcl commands B-1 demo printing 3-17 font selection B-3 fonts menu 3-8 memory D-2, D-4 standard 2-2 switching 5-5 typeface list 7-14 PCL FONT LIST 3-8 PCL MEM 3-13 perforated paper A-2 personality memory allocation D-4 selection 5-10 switching 5-5 PERSONALT
Index safety information C-7 security ii-iii testing quality 6-4 printer commands font selection B-3 printer drivers DOS 2-6 Macintosh 2-8 MS Windows 2-2 optional 2-9 printer messages 20 INSUFFICIENT MEMORY 7-22 21 PAGE TOO COMPLEX 7-22 22 HP MIO ERROR 7-22 22 PARALLEL IO ERROR 7-22 22 SERIAL IO ERROR 7-22 40 BAD SERIAL DATA FORMAT 7-22 40 HP MIO ERROR 7-22 41. ERROR 7-22 41.3 UNEXPECTED PAPER SIZE 7-23 50 FUSER ERROR 7-24 51 PRINTER ERROR 7-24 52 PRINTER ERROR 7-24 53.
EN Status Window 2-3 stopping a print job 4-8 SunOS 2-10 supplies choosing labels A-4 choosing paper A-2 SYM SET 3-8 symbol set 3-8 symbol sets printer commands B-4 Symphony, Lotus B-3 T television reception C-6 temperature C-2 terminating a job 4-8 test menu 3-17 testing the printer 7-11 testing SIMM board D-9 tests PostScript 5-12 timeout PostScript 5-11 toner and EconoMode 8-2 and print density 8-2 cartridge installation 8-2 cartridge life 8-2 cartridge replacement 8-2 cartridge storage 8-2 caution 8-6
Index Index-6 EN
