HP LaserJet 6P/6MP Printer User's Manual Copyright© 1996 Hewlett-Packard Co. Printed in USA 10/96 HP 6P/6MP Printer User's Manual Manual Part No. C3980-90968 Printed on Recycled Paper *C3980-90968* *C3980-90968* C3980-90968 True laser printing for your business.
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HP LaserJet 6P/6MP Printer User’s Manual
© Copyright Hewlett-Packard Company 1996 All Rights Reserved. Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws. Publication number C3980-90968 First edition, October 1996 Warranty The information contained in this document is subject to change without notice.
Table of Contents 1 Printer Setup Installation Checklist . . . . . . . . . . . . . . Step 1. Review Printer Parts and Locations . . Step 2. Prepare a Location for the Printer . . . Step 3. Remove the Internal Packaging . . . . Step 4. Install the Toner Cartridge . . . . . . . Step 5. Load Paper into Tray 2 . . . . . . . . . Step 6. Attach Printer Cables . . . . . . . . . Choosing a Printer Connection . . . . . . . Attaching a Parallel Printer Cable . . . . . Attaching a Macintosh Printer Cable . . . .
3 Printing Tasks Overview . . . . . . . . . . . . . . . . . . . . . . Preparing for Printing . . . . . . . . . . . . . . . Purchasing Paper and Other Media . . . . . . Media Input Options . . . . . . . . . . . . . . Media Output Options . . . . . . . . . . . . . Loading Media into Tray 1 . . . . . . . . . . . Changing Paper Size in Tray 2 . . . . . . . . . Printing Tasks . . . . . . . . . . . . . . . . . . . Stopping a Print Job . . . . . . . . . . . . . .
5 Problem Solving Overview . . . . . . . . . . . . . . . . . . . . Clearing Paper Jams . . . . . . . . . . . . . . Paper Jam: Tray 2 Paper Feed Area . . . . Paper Jam: Toner Cartridge Area . . . . . . Paper Jam: Output Areas . . . . . . . . . . Paper Jam: Removing Torn Pieces of Paper Solving Print Quality Problems . . . . . . . . Print Quality Checklist . . . . . . . . . . . Image Defect Examples . . . . . . . . . . . Troubleshooting Checklist . . . . . . . . . . . Troubleshooting Error Messages . . . . .
A Printer Specifications Environmental Specifications . . . . . . Regulatory Information . . . . . . . . . FCC Regulations . . . . . . . . . . . VCCI Statement (Japan) . . . . . . . Laser Safety Statement . . . . . . . . Ozone Emission . . . . . . . . . . . ENERGY STAR Computers Compliance LED Safety . . . . . . . . . . . . . . Laser Statement for Finland . . . . . Declaration of Conformity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
1 Printer Setup Installation Checklist Congratulations on your purchase of the HP LaserJet 6P/6MP Printer! This Chapter will help you set up and install the new printer. After unpacking the printer, complete the steps in the checklist in order. Each step is detailed with easy-to-follow directions. Unpack the printer and accessories.
Step 1.
1 Printer Setup Figure 1-2 Back/right sides of the printer EN K Interface cable door L Serial and model numbers M Rear output tray (fold down to use) N Power cord door O On/Off button P Top cover release button Printer Setup 1-3
Step 2. Prepare a Location for the Printer Place your printer on a sturdy, level surface in a well ventilated room. The environment should be stable, with no abrupt changes in temperature or humidity and no exposure to direct sunlight or chemicals. See the figure below for the suggested amount of space to leave around the printer.
1 Slide Tray 2 out of the printer. 2 Remove the orange shipping retainer inside Tray 2 by pressing the retainer down and straight back. (If it is difficult to remove, try rotating the retainer while pulling backwards.) Slide Tray 2 back into the printer. 3 Open the top cover by pressing the top cover release button. 4 Remove the two orange shipping retainers in the toner cartridge area. You do not need to close the top cover if you are installing the toner cartridge next. (See the following page.
Step 4. Install the Toner Cartridge 1 Open the top cover by pressing the top cover release button. 2 Remove the toner cartridge from its packaging. Caution To prevent damage, do not expose the toner cartridge to light for more than a few minutes. 3 Shake the cartridge to distribute the toner evenly inside the cartridge. Avoid tipping the cartridge on end. 4 Locate the clear plastic sealing tape on the right end of the cartridge.
1 Step 5. Load Paper into Tray 2 the printer. 2 Load paper up to the arrows on the paper length spacer in the rear of the tray (approximately 250 sheets of Letter, A4, Executive, B5, or Legal paper). 3 Make sure the paper is flat in the tray at all four corners. If needed, press on the clip lever (A) to raise the front left metal holder (B) so the paper will fit underneath. 4 Align the slots (C) on the sides of Tray 2 with the rails (D) inside the Tray 2 cavity.
Step 6. Attach Printer Cables The HP LaserJet 6P/6MP Printer supports three different interfaces that require cable connections: • LocalTalk port (A) for Macintosh computers and LocalTalk networks • Large B-type Parallel Port (B) • Small C-type Parallel Port (C) Figure 1-4 Printer interface connections Note The printer also supports wireless connection with the infrared port. (See page 3-16 for instructions on how to print with the infrared port.
Choosing a Printer Connection No printer cables are included in the package contents. See ordering information starting on page 2-20 for HP recommended printer cables. Large Parallel Port (B on preceding page) Use this port when: • Connecting to an IBM, or IBM-compatible, computer. • Your parallel cable has a standard length (up to three meters) with a B-type (large) end. See page 1-10 for installation instructions.
Attaching a Parallel Printer Cable To ensure reliability use an IEEE-1284 compliant parallel cable (these cables are clearly marked with “IEEE-1284”). Only IEEE-1284 cables support all of the printer’s advanced functions. Caution Make sure power is off. 1 Locate the interface cable door (A) at the back of the printer. Pull the door out using the finger tab for leverage. 2 If using a parallel cable with a large B-type end, connect the cable into port (B).
Attaching a Macintosh Printer Cable 1 Note To connect the printer to a LocalTalk Network, see Appendix C. Caution Make sure power is off. 1 Locate the interface cable door (A) at the back of the printer. 2 Pull the door out using the finger tab for leverage. 3 Plug the cable into the printer’s LocalTalk port. If the cable does not slip on easily, make sure the pin orientation matches the illustration. 4 Replace the interface cable door while allowing the cable to feed through the top hole.
Step 7. Attach the Power Cord 1 Locate the power On/Off button on the right side of the printer. Make sure the power is not On (button should be in the out position). 2 Open the power cord door at the back/right corner of the printer using the finger tab for leverage. 3 Connect the power cord securely to the printer. Close the power cord door, while allowing the power cord to feed through the hole in the door. Connect the other end of the power cord to a grounded power strip or a power outlet.
1 Step 8. Install Printer Software You must install printing software before you can use this printer with your software applications. (Please review the “HP Software Product License” on page 6-7.) The following descriptions will help you determine the correct software to install. Windows Printing System Install this software when using Windows 3.1, Windows 3.11 for Workgroups, or Windows 95 operating system on your IBM or IBM-compatible computer. • See page 1-14 for installation instructions.
Installing the Windows Printing Software The installation program for the Windows Printing System will install all of the components needed for printing in a Windows environment. See page 2-15 for descriptions of the Windows Printing System components. Locate either the CD ROM or the diskette and insert into the appropriate drive: For Windows 3.1 and Windows 3.11 for Workgroups CD ROM Installation Instructions 1 Close all running applications. 2 In the Windows Program Manager screen, click the File menu.
For Windows 95 1 CD ROM Installation Instructions Printer Setup 1 Close all running applications. 2 Click Start. 3 Click Run. 4 Type D:\SETUP (or the appropriate drive directory letter) in the command line box and click OK. 5 Follow the instructions on the computer screen. The printer setup is complete! Diskette Installation Instructions 1 Close all running applications. 2 Click Start. 3 Click Settings. 4 Click Printers. 5 Double click Add Printer. 6 Click Next. 7 Click Have Disk.
Note to Windows users installing from diskettes All of the necessary printer drivers are provided on the software diskette. However, additional Windows software is also available for the HP LaserJet 6P/6MP printer. See the instructions below on how to obtain the additional software: • If you can get access to a CD ROM drive, make a set of software installation disks with the full set of available software. You will need six blank disks. For Windows 3.1 and Windows 3.11 for Workgroups 1.
Installing the DOS Printing Software Note If you are waiting to receive a driver for the HP LaserJet 6P/6MP printer, you can substitute a printer driver from another HP LaserJet Printer (use the latest version available). These substitute drivers allow you to use the HP LaserJet 6P/6MP printer but may not support all of the printer’s features.
Installing the Macintosh Printing Software The installation program for the Macintosh Printing Software will install all of the components needed for printing in a Macintosh environment. See page 2-19 for descriptions of the Macintosh Printing Software components. 1 Close all running applications. 2 Insert the CD or diskette into the appropriate drive. 3 Double-click the HP logo icon that appears on the desktop. 4 Double-click the Installer icon and follow the instructions on the screen.
Completing Macintosh Installation in a GX Environment Printer Setup 2 Open the Chooser from the Apple menu. 3 Click the HP LaserJet 6MP GX icon. 4 If you are on a network with multiple zones, select the zone in the AppleTalk Zones box where the printer is located. If this is unknown, ask the network administrator. 5 Click on the HP LaserJet 6MP printer in the list:box. 6 Click Create. 7 Close the Chooser by clicking the go-away box in the upper left corner.
1-20 Printer Setup EN
2 Printer Basics Getting to Know the Printer This Chapter provides information in the following areas: • • • • Printer features Page 2-2 Top and front status panels Page 2-4 Button usage Page 2-5 Light patterns Top panel status Page 2-6 Front panel status • Printer test pages Page 2-7 Page 2-8 Example of a self test page Page 2-10 Example of a PostScript configuration page Page 2-12 • Printer software Page 2-14 Windows Printing system components Page 2-15 DOS Remote Control Panel Page
Printer Features Fast Print Speed Up to 8 pages-per-minute printing (with Intel 80960JF RISC-based formatter). High Print Quality • True 600 x 600 dots per inch (dpi) text and graphics. • Resolution Enhancement technology (REt) adjusts the size and placement of each dot on the page to produce smooth angles, curves, and edges. • Sharper appearance of text and graphics with Microfine toner provided in HP toner cartridges. • Adjustable settings to optimize print quality. See page 4-2.
The HP LaserJet 6P printer comes with 2 MBytes of memory and can be expanded to 50 MBytes with the 3 available memory (SIMM) slots. Most documents can be printed using the standard amount of printer memory through the aid of Memory Enhancement technology (MEt). MEt automatically compresses data, virtually doubling the printer’s memory and allowing more complex printing with available memory.
Top and Front Status Panels Figure 2-1 Top status panel buttons and lights A [Job[Cancel] button B Error (back) light C Data (middle) light D Ready (front) light E [Go] button Figure 2-2 Front status panel lights F Tray 1 (top) status light G Tray 2 empty light H IR (bottom) status light 2-4 Printer Basics EN
Button Usage The printer has two buttons: [Job[Cancel] (A) and [Go] (B). [Job[Cancel] • Press [Job[Cancel] to cancel a job that the printer is currently printing. The top status panel lights will cycle while the printer memory is being cleared, and then return to a ready state (front light on). This may take a while, depending on the size of the print job. • If [Job[Cancel] is accidentally pushed, the job must be reprinted. There is no undo function.
Light Patterns Light patterns provide both status and error messages. The lights can be in one of the following states: Off On Blinking Top Status Panel Light Messages The following top panel status messages indicate various conditions of the printer in preparation for, or during printing. If the Error (back) light is on, the printer is experiencing an error. Error messages begin on page 5-12 in the “Problem Solving” chapter.
Front Status Panel Light Messages The following front panel status messages indicate various conditions of the paper trays and the IR port. Tray 1 empty If the Tray 1 status light is on, a job has been sent to Tray 1, and the tray is out of media. Add desired media into Tray 1 (see page 3-5). The printer will automatically begin printing. 2 If the Tray 1 status light blinks, a print job has been sent to the printer with a “Manual Feed with Pause” request. (See page 3-9.
Printer Test Pages The following PCL test pages are available for the HP LaserJet 6P/6MP printers. The PostScript test pages are only available for the HP LaserJet 6MP printer, unless the optional PostScript SIMM has been installed in the HP LaserJet 6P printer. PCL Test Pages PCL Self Test Page The self test page provides a list of the printer’s current settings and options. The print density and Resolution Enhancement settings can be useful when adjusting print quality.
How to Print Test Pages Printing Test Pages from the Printer The PCL test pages will be printed for the HP LaserJet 6P printer. The PostScript test pages will be printed for the HP LaserJet 6MP printer (and the HP LaserJet 6P printer, if the optional PostScript SIMM has been installed). • PCL self test/PostScript configuration page Press [Go] while the printer is in ready state (Ready [front] light on). • Font lists can only be printed from software. See the following section.
• For Macintosh or Macintosh-compatible computers: 1 Click the Test Pages panel in the HP LaserJet Utility. 2 Select the desired test page. 3 Click the Print button. • From the DOS Remote Control Panel: 1 Under “Options,” select Print Test Page. 2 Select the desired test page. Example of a Self Test Page A Printer Information: Lists the Formatter Number, Firmware Datecode, Page Count, and LocalTalk Network information for the printer.
2 Printer Basics Figure 2-4 EN Self test page Printer Basics 2-11
Example of a PostScript Configuration Page A Settings: Current printer default settings and product-specific information, such as Printer Name and PostScript version. PostScript-specific settings, include (but are not limited to): • HalftoneType: The current halftone type. • Wait Timeout: The PostScript timeout. • Printer Name: Name set by user (a network name, for instance). • Print Errors: Value set on a job by job basis through the printer driver.
2 Printer Basics Figure 2-5 EN PostScript configuration page Printer Basics 2-13
Printer Software Printer software allows the computer to communicate with the printer and enables software applications to use all of the available printer features. The printer is packaged with the software you need to take full advantage of the printer’s features in Windows 3.1, Windows 3.11 for Workgroups, Windows 95, and some DOS environments. The HP LaserJet 6MP also comes with software you need to use the PostScript language in both Macintosh and Windows environments.
Windows Printing System Components Printer Drivers Printer drivers allow access to printer settings. The drivers can be accessed through software applications, the toolbox (Windows 95), or the Control Panel (Windows 3.1 & 3.11). Note Changes made to the printer settings through software applications will override the settings in the toolbox (Windows 95) or the Control Panel (Windows 3.1 and 3.11). Select Print or Print Setup in a software application.
Windows 95 Users If the Windows Printing System was loaded during printer setup (see page 1-14), an icon of a printer will be placed on the computer screen’s task bar. Click on the printer to access the following software utilities and helps: • Printer Status The Printer Status displays a pop-up message on the computer’s screen each time the printer status changes.
Windows 3.1 and Windows 3.11 for Workgroups Users. If the Windows Printing System was loaded during printer setup (see page 1-14), software utilities and help were added to the LaserJet Printing Group on your computer. Double-click on the following icons to access the following utilities and helps. • How Do I? This icon accesses suggestions on performing common tasks with the printer. • Troubleshooting This icon accesses the Status Window.
DOS Remote Control Panel Note Configuring the Parallel Ports If DOS applications will be used with the printer and the DOS Remote Control Panel was not installed, the AUTOEXEC.BAT file needs to be modified to prevent communication timeout errors. To modify the AUTOEXEC.BAT file, use any DOS editor, or any word-processing program that edits ASCII text files, and follow the instructions below. For DOS versions 4.0 and later, add: MODE LPT1:,,B For DOS versions earlier than 4.
Macintosh Printing Software Components If the Macintosh Printing Software was loaded during printer setup (see page 1-18), the following software components are available: • HP LaserJet Printer Driver and 6MP PPD File This PostScript printer driver is for non-GX Macintosh system 7.5 or newer. • HP LaserJet 6MP QuickDraw GX Printer Driver This utility allows you to view or send printer settings to the printer from the computer screen.
Accessories and Ordering Information The following list of accessories was current at the time of printing. Ordering information and availability of the accessories may change during the life of the printer. Option Description or Use Part Number Toner Cartridge Toner Cartridge Replacement toner cartridges. C3903A or C3903F Memory upgrades The HP LaserJet 6P printer comes with 2 MBytes of memory and can be expanded to 50 MBytes with the 3 available memory (SIMM) slots.
Option Description or Use Part Number Media Accessories LaserJet Labels Letter (8 1/2 x 11 in) size sheets, white labels, Letter (8 1/2 x 11 in) size sheets, clear labels A4 (210 x 297 mm) size sheets, white labels A4 (210 x 297 mm) size sheets, clear labels Call an authorized HP dealer for label sizes and availablity.
2-22 Printer Basics EN
3 Printing Tasks Overview This Chapter explains your printing options and gives common printing tasks: • Preparing for printing Purchasing paper and other media Page 3-2 Media input options Page 3-3 Media output options Page 3-4 Loading Media into Tray 1 Page 3-5 Changing paper size in Tray 2 Page 3-6 • Printing Tasks Page 3-8 Stopping a print job Page 3-8 Manual feed printing (pausing between pages) Page 3-9 Printing on both sides of media (duplexing) Page 3-10 • Printing on special medi
Preparing for Printing Purchasing Paper and Other Media HP LaserJet printers produce documents of excellent print quality. You can print on a variety of print media, such as paper (including recycled paper), envelopes, labels, overhead transparencies, and custom-sized media. Properties such as weight, grain, and moisture content are important factors affecting printer performance and output quality. To achieve the best possible print quality, use only high-quality, copier-grade paper.
Media Input Options The printer comes with two paper trays. By default, the printer draws first from Tray 1 (A). If Tray 1 is empty, the printer draws from Tray 2 (B).
Media Output Options The printer comes with two output options, the rear output tray (A) and the top output tray (B). The printer will output to the rear output tray if it is in the open position. If the rear output tray is closed, the media will be sent to the top output tray. Figure 3-2 Media output options Rear Output Tray The rear output tray provides the straightest paper path. This helps reduce paper curl.
Loading Media into Tray 1 Tray 1 (multi-purpose) holds up to 100 sheets of paper or up to 10 envelopes. 1 Grasp Tray 1 by the two finger tabs and pull the top down. 2 Pull out the plastic tray extender by grasping the center finger tab. If the media being loaded is longer than 9 inches (229 mm), also pull out the wire tray extender. 3 Slide the paper width guide to the far right side of the tray. 4 Place media into the tray (short-edge until it lightly touches the media without bending it.
Changing Paper Size in Tray 2 1 Pull Tray 2 straight out of the printer and remove any paper. 2 Press the top of the green paper width guide toward the center of the tray. The guide should detach from the tray. 3 Align the pointer on the end of the guide with the desired paper size. 4 Insert the two left side tabs into the appropriate holes (A) and push back on the guide to the upright position (B), snapping the center tab into place.
6 Move the subtray to the rear position (C), aligning the tabs on the front sides of the subtray with the rear grooves. Press the subtray down until it snaps into place (D). Continue here if not using Legal paper size. 7 Press the top of the paper length guide toward the center of the tray. The guide should detatch from the tray. 8 Align the pointer on the left of the tray. Keep the paper below the arrows on the paper length guide (H) in the rear of the tray.
Printing Tasks Stopping a Print Job A print job can be stopped from a software application, a print queue, or the [Job[Cancel] button. • If the printer has not started printing, first try to cancel the job within the software application that sent the print job. • If the print job is waiting in a print queue or print spooler (such as the Print Manager in Windows 3.1), delete the job there. • If the print job is already printing, press the printer [Job[Cancel] button.
Manual Feed Printing (Pausing between Pages) The manual feed feature allows you to feed paper from Tray 1 rather than automatically feeding from Tray 2. Manual Feed and Manual Feed with Pause are available in most software applications under the Print or Printer Setup options. Locate the Paper Source choices and select the desired Manual Feed option. Manual Feed If the Manual Feed option is turned on, the printer will automatically print on the media loaded in Tray 1.
Printing on Both Sides of Media (Duplexing) 1 Print the first side of the media as you normally would. 2 To print the second side from Tray 1, make sure the printed side is facing down with the top-edge towards the printer (A). 3 To print the second side from Tray 2, make sure the printed side is facing up with the top-edge facing you (B). Figure 3-5 Media orientation for duplex printing Tips for Duplex Printing • Some software applications include “odd pages” and “even pages” printing.
Printing on Special Media Printing on Letterhead and Preprinted Forms Tray 1 Letterhead/3-Hole Punch Orientation Figure 3-6 Figure 3-7 Tray 2 letterhead orientation: print-side down, top-edge facing you EN Printing Tasks 3-11 Printing Tasks Tray 2 Letterhead/3-Hole Punch Orientation 3 Tray 1 letterhead orientation: print-side up, top-edge toward the printer
Printing on Envelopes Before you load envelopes in Tray 1, make sure they are undamaged and are not stuck together. Caution Never use envelopes with clasps, snaps, windows, coated linings, self-stick adhesives, or other synthetic materials. See Appendix B for media specifications. 1 Grasp Tray 1 by the two finger tabs and pull the top down. Pull out the plastic tray extender with the center finger tab. 2 Open the rear output tray by grasping the center finger tab and pulling the top down.
Printing on Labels Label Guidelines Only use labels recommended for laser printers, such as HP LaserJet labels. (See page 2-21 for ordering information.) See Appendix B for media specifications. • • • • Print labels from Tray 1. Load labels print-side up. Use the rear output tray for labels. Remove labels from the output tray before printing another sheet.
Printing on Transparencies Transparency Guidelines Only use transparencies recommended for use in laser printers, such as HP transparency film. (See page 2-21 for ordering information.) See Appendix B for media specifications. • Print transparencies from Tray 1. • Use the top output tray to reduce curling (this is for transparencies only, for other media use back output tray to reduce curling).
Printing on Custom-Sized Media Postcards, 3 x 5 (index) cards, and other custom-sized media can be printed from Tray 1. • Minimum media size 3 x 5 in (76 x 127 mm) • Maximum media size 8.5 x 14 in (216 x 356 mm) Custom-Sized Media Guidelines • Always insert the short-edge first into Tray 1. If you want to print in landscape mode, make this selection through your software. Inserting paper long-edge first may cause a paper jam. • Use the rear output tray to reduce excessive curl.
Printing with the Infrared Port (Wireless Printing) The infrared (IR) port (A) is located on the lower left corner of the printer. This port is compliant with the specifications determined by the Infrared Data Association (IrDA). Just above the port is a status light (B) that indicates when the port is active. The IR port works by transmitting data at speeds of up to 4 Megabits per second. When the IR connection is established, the IR status light comes on.
Printing Instructions for the Infrared Port 1 Make sure the printer is in ready state (Ready [front] light on). 2 Align an IrDA-compliant computer within 3 feet (1 meter) of the IR Port. Ensure that the ports are facing each other with no more than 15 degrees angle to either the left or right. Figure 3-12 3 Printing Tasks IR port alignment 3 Send the print job from the computer. The IR status light will turn on when the connection has been made.
3-18 Printing Tasks EN
4 Printer Tips and Maintenance Overview This Chapter provides suggestions for high quality and economical printing. It also lists special maintenance tasks for the toner cartridge and the printer.
Producing Better Looking Documents The print quality settings described in this section can be changed through the following software: • Windows printer drivers (see page 2-15) • DOS Remote Control Panel (see page 2-18) • Macintosh printer drivers (see page 2-19) Refer to help screens in the software for specific information on each setting and how to adjust them.
Saving Money with the Printer Printing on Both Sides of Paper (Duplexing) Paper expense can be reduced by printing on both sides of paper when appropriate. See page 3-10 for tips and guidelines when duplexing a print job. Printing Multiple Pages on a Sheet (N-up Printing) Paper expense can also be reduced by printing more than one page on a single sheet of paper. This feature provides a cost-effective way to print draft pages.
Extending the Life of the Toner Cartridge Using EconoMode EconoMode creates draft-quality printing by reducing the amount of toner on the printed page by 50%. This lowers printing costs by extending the life of the toner cartridge. (However, this does not extend the toner cartridge warranty.) To turn EconoMode On/Save Toner or Off/High Quality, access the EconoMode option in the printer driver (or DOS Remote Control Panel).
Extending the Life of the Toner Cartridge (continued) 1 Open the top cover by pressing the top cover release button. 2 Remove the toner cartridge from the printer. 3 Rotate the toner cartridge back and forth to redistribute toner. Avoid tipping the cartridge on end. Note If toner gets on your clothing, wipe it off with a dry cloth and wash clothing in cold water. 4 Reinsert the toner cartridge into the printer lining up the arrow on the cartridge (A) with the arrow in the printer (B).
Toner Cartridge Maintenance Life Expectancy The life of the toner cartridge depends on the amount of toner that print jobs require. When you print text, a toner cartridge lasts an average of 4,400 pages, printed at 5% coverage. (A typical business letter is about 5% coverage.) This assumes that the print density is set to 3 (default setting) and the EconoMode feature is turned off\highest quality (default setting).
Printer Maintenance Cleaning the Printer To maintain print quality, follow the cleaning procedure (on the following page) every time the toner cartridge is changed or whenever print quality problems occur. As much as possible, keep the printer free from dust and debris. • Clean the outside of the printer with a lightly water-dampened cloth. • Clean the inside with a dry, lint-free cloth. • Clean the internal mirror with the cleaning brush. (See the following page.
Internal Cleaning Procedure Over time, tiny dust particles will begin to accumulate inside the printer. This can cause vertical white streaks during printing. Cleaning the internal mirror will return printing to normal. WARNING! Before cleaning the printer, turn the printer off and unplug the power cable. 1 Open the top cover by pressing the top cover release button. 2 Remove the toner cartridge. Caution To prevent damage, do not expose the toner cartridge to light for more than a few minutes.
5 Problem Solving Overview This Chapter helps you troubleshoot printer problems in the following areas: • Clearing paper jams Tray 2 paper feed area Page 5-3 Toner cartridge area Page 5-4 Output areas Page 5-5 Removing torn pieces of paper Page 5-6 • Solving print quality problems Page 5-7 Print quality checklist Page 5-7 Image defect examples Page 5-7 • Troubleshooting checklist EN Page 5-2 Page 5-10 Error messages Page 5-12 General printing problems Page 5-15 Infrared printing probl
Clearing Paper Jams Occasionally paper can become jammed during a print job. Some of the causes include: • • • • Paper trays loaded improperly or overfilled. Tray 2 is removed during a print job. Top cover is opened during a print job Printing on media that does not meet HP specifications. (See Appendix B.) • Printing on media that is under the minimum required size. Find and remove the jammed paper using the instructions on the following pages.
Paper Jam: Tray 2 Paper Feed Area 1 Slide Tray 2 out of the printer. 2 Remove any misfed paper in Tray 2. Make sure all paper is underneath the metal corner clip. 3 If paper has entered the toner cartridge area, follow the instructions on the following page. It is easier to remove paper from the toner cartridge area than the paper feed area.
Paper Jam: Toner Cartridge Area 1 Open the top cover by pressing the top cover release button. 2 Remove the toner cartridge. Caution To prevent damage, do not expose the toner cartridge to light for more than a few minutes. 3 If the leading edge of the paper is visible, gently pull the paper out of the printer. 4 If the paper is too difficult to remove or has already entered the output area, open the rear output tray and locate the green paper release lever.
Paper Jam: Output Areas 1 Open the rear output tray by grasping the center finger tab and pulling the top down. 2 Push in the two hinges to release the output tray to its lowest position. 3 If the leading edge of the paper is in the top output tray, push the green paper release lever up while pulling the paper firmly out through the top output tray.
Paper Jam: Removing Torn Pieces of Paper Sometimes a piece of jammed paper can tear when being removed. Use the following procedure to remove any small pieces of paper left in the printer. 1 Make sure the toner cartridge is installed, the top cover is closed, and Tray 2 is completely pushed into the printer. 2 Turn the printer off and then back on. As the printer restarts, the rollers will advance the piece(s) of paper. 3 Open the top cover and remove the toner cartridge. 4 Remove the piece(s) of paper.
Solving Print Quality Problems Print Quality Checklist General print quality problems can be solved by following the checklist below. Redistribute the toner in the toner cartridge. See page 4-4 Clean the inside of the printer. See page 4-8 Check the paper type and quality. See Appendix B Adjust the print density. See page 4-2 Check to make sure EconoMode is off. See page 4-4 Install a new toner cartridge, then check print quality again.
Vertical Fade If a vertical white streak or faded area appears on the page: • The toner supply is low. See page 4-4 to temporarily extend the • • • • toner cartridge life. If this does not improve the print quality, install a new toner cartridge. The print density adjustment is too light. See page 4-2 to adjust print density. EconoMode may be on. See page 4-4 to turn EconoMode off. The internal mirror may need to be cleaned. See page 4-8 for the internal cleaning procedure.
Toner Smear If toner smears appear on the leading edge of the paper: • The paper guides are dirty. See page 4-8 for the internal cleaning procedure. If toner on the paper is loose or can be wiped off easily: • The fuser may be damaged. See an HP authorized dealer or service representative (see page 6-4 for warranty options).
Troubleshooting Checklist If the printer is not responding properly, complete the following checklist in order. If the printer does not pass a step, follow the corresponding troubleshooting suggestions. Make sure the printer Ready (front) light is on. • If no lights are on: • Check the power cord connections. • Check the On/Off switch. • Check the power source. • If the Error (back) light is on, go to page 5-12. • If any other light sequences are on, check the status messages starting on page 2-6.
If completing the checklist did not diagnose the problem with the printer, check the following troubleshooting sections: • Error messages Data error messages • General printing problems Page 5-12 Page 5-13 Page 5-15 Tray selection Page 5-15 Print speed Page 5-15 Blank, distorted, or incomplete printing Page 5-15 Font problems Page 5-16 Network issues Page 5-16 • Infrared printing problems • Macintosh problems Page 5-17 Page 5-18 Solving problems in the Chooser Page 5-18 Solving Macintosh p
Troubleshooting Error Messages When the Error (back) light is on, the printer has experienced an error. Find the light pattern below (using top panel and front panel lights) that matches the printer and follow the recommendations to clear the error. Recoverable Error • The top cover is open. Close the cover. • The toner cartridge is missing or not installed correctly. Check the toner cartridge, being careful to position it correctly. • There is media jammed in the printer.
Troubleshooting Data Error Messages When the Error (back) light and Data (middle) light are simultaneously lit the printer has experienced a data error. To determine the cause of the data error, simultaneously press and hold [Go] and [Job[Cancel]. A secondary light pattern (using top panel and front panel lights) will indicate the specific error. Find the secondary light pattern that matches the printer and follow the recommendations to clear the error.
Secondary Light Patterns Continuable Error (three different light patterns are possible) A temporary error occurred during printing. • Press [Go]. The page will automatically reprint. Temporary Error (three different light patterns are possible) The printer detected a temporary error condition. • Reset the printer by briefly turning the printer off and back on. If the problem persists, contact your dealer or HP service representative.
Troubleshooting General Printing Problems Tray Selection • Printer selects media from the wrong tray. • Make sure the tray selection in the software application is set correctly. • Remove any media in Tray 1 to make Tray 2 the priority tray. Print Speed • Slow print speed is caused by the software application and complexity of the print job. • For faster printing, reduce the complexity of the page or install more memory. Blank, Distorted, or Incomplete Printing • Pages print but are totally blank.
Font Problems • The print job has incorrect fonts or formatting. • Make sure the software application is using the correct printer driver. • The font is not in the printer and must be downloaded by the software application. • To verify the availability of a font, print a font list (see page 2-9). • The software application may be substituting a font for one that is not available. See your software application manual for information on font selection.
Troubleshooting Infrared Printing Problems • The connection cannot be established or the transmission seems to be taking longer than usual. • Make sure the computer you are using is IrDA-compliant; look for an • • • • IrDA symbol on the device or refer to the computer’s manual. Make sure that the operating system on the computer includes an IR driver and your application is using an HP LaserJet 6P/6MP Printer driver. (Note - complex pages also take longer to print.
Troubleshooting Macintosh Problems Solving Problems in the Chooser • Printer driver icon does not appear in the Chooser. Reinstall the printer software. See software installation instructions beginning on page 1-13. • Printer name does not appear in the “Select an HP LaserJet Printer” box in the Chooser or list box. • Make sure the cables are connected correctly, the printer is on, and • • • • • • • the Ready (front) light is on. Make sure the printer cable is connected to the computer’s printer port.
Solving Macintosh Printing Errors • A print job was not sent to your desired printer. Another printer with the same or similar name may have received your print job. Rename the printer using the HP LaserJet Utility (see page 5-20), making sure that all devices have unique names. • You cannot use the computer while the printer is printing. (This is a non-GX-environment.) Turn Background Printing on in the Chooser.
Selecting an Alternate PPD (PostScript Printer Description) 1 Open the Chooser from the Apple menu. 2 Click the HP LaserJet icon. 3 If you are on a network with multiple zones, select the zone in the 4 5 6 7 8 Note AppleTalk Zones box where the printer is located. Click the printer name you want to use in the Select an HP LaserJet Printer box. Click Setup.... Click Select PPD.... Select the desired PPD from the list and click Select.
Troubleshooting PostScript Errors The following situations are PostScript language specific and may occur when several printer languages are being used. Note To receive a printed or screen displayed message when PostScript errors occur (in a non-GX environment) open the Print Options dialog box and click the desired selection next to the PostScript Errors section. • The job prints in Courier (the printer’s default typeface) instead of the typeface you requested. The requested typeface is not downloaded.
5-22 Problem Solving EN
6 Warranties/Licenses Overview This chapter provides information on the printer and toner cartridge warranties, software license, and Hewlett-Packard service and support locations.
Limited Printer Warranty This warranty gives you specific legal rights. You may also have other rights which may vary from area to area. Hewlett-Packard Company warrants its computer hardware products against defects in materials and workmanship for a period of one year from receipt by the end user.
If you are using a mechanical switchbox, ensure that it is equipped with a surge protector. Damage to your printer could occur from the use of unprotected mechanical switchboxes. The warranty period begins either on the date of delivery or, where the purchase price includes installation by Hewlett-Packard, on the date of installation. Warranty Limitations The warranty set forth above is exclusive and no other warranty, whether written or oral, is expressed or implied.
Service During the Warranty Period If your hardware should fail during the warranty period, bring your printer to an authorized HP dealer, repair center, or HP Customer Service Center. To locate the nearest authorized Customer Service Center in your area, refer to “Worldwide Hewlett-Packard Sales and Service Offices” beginning on page 6-8 or see the support pages at the front of this manual.
6 Repackaging Guidelines Remove and retain any SIMMs installed in the printer. Remove and retain the toner cartridge. Use the original shipping container and packing materials, if possible. If possible, include print samples and 50-100 sheets of the paper or forms you are having trouble printing. • Include a completed copy of the Service Information Form (see following page.
Service Information Form WHO IS RETURNING THE EQUIPMENT? Person to contact: Date: Alternate contact: Return shipping Address: Special shipping instructions: What is being sent? Model number: Phone: ( ) Phone: ( ) Serial number: Please attach any relevant printouts when returning equipment. Do not ship accessories that are not required to complete the repair (manuals, cleaning supplies, etc.). WHAT NEEDS DO BE DONE? 1. Describe the conditions of the failure.
In return for the payment of the applicable one time license fee(s), HP grants you a license to use one copy of the Software subject to the following terms and conditions. No title or ownership of the Software is conferred with this license. 1. The Software may be used on one HP LaserJet printer. 2. The Software may not be copied except for archival purposes or for backup, error identification, or replacement of defective media. All authorized copies must bear the copyright notice on or in the original.
Sales and Service Offices Calling for Help To find a service-authorized HP Dealer call (800) 752-0900. Other Phone Numbers Customer Support Center: 208 323 2551 Monday-Friday 6 a.m. to 10 p.m. Saturday 9 a.m. to 4 p.m.
A Printer Specifications Environmental Specifications Physical Dimensions Height 7.87 in (200 mm) Width 15.75 in (400 mm) Depth (body) 17.52 in (445 mm) Weight (with toner cartridge) 24.5 lb (11.
Regulatory Information FCC Regulations This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy.
VCCI Statement (Japan) The VCCI statement, similar to the FCC regulations, is required in Japan. Figure A-1 A Printer Specifications Laser Safety Statement The Center for Devices and Radiological Health (CDRH) of the U.S. Food and Drug Administration has implemented regulations for laser products manufactured since August 1, 1976. Compliance is mandatory for products marketed in the United States. This printer is certified as a “Class 3A” laser product under the U.S.
Ozone Emission The HP LaserJet 6P and 6MP printers do not use high-voltage corona wires in the electrophotographic process, and therefore, generate no measurable ozone gas (O3). These printers instead use charging rollers in the toner cartridge and in the print engine. ENERGY STAR Computers Compliance The HP LaserJet 6P and 6MP printers are designed to conserve electricity by dropping from 175 W while printing to 8 W when in the Power Save Mode.
Laser Statement for Finland LASERTURVALLISUUS LUOKAN 1 LASERLAITE KLASS 1 LASER APPARAT HP LaserJet 6P/6MP laserkirjoitin on käyttäjän kannalta turvallinen luokan 1 laserlaite. Normaalissa käytössä kirjoittimen suojakotelointi estää lasersäteen pääsyn laitteen ulkopuolelle. Kirjoittimen on hyväksynyt Suomessa laserturvallisuuden osalta Sähkötarkastuskeskus. Laitteen turvallisuusluokka on määritetty valtioneuvoston päätöksen N:o 472/1985 ja standardin EN 60825 (1991) mukaisesti.
Declaration of Conformity DECLARATION OF CONFORMITY according to ISO/IEC Guide 22 and EN 45014 Manufacturer’s Name: Hewlett-Packard Company Manufacturer’s Address: 11311 Chinden Boulevard Boise, Idaho 83714-1021, USA declares that the product Product Name: LaserJet 6P and LaserJet 6MP Model Number: C3980A and C3982A Product Options: All conforms to the following Product Specifications: Safety: IEC 950:1991+A1+A2+A3 / EN 60950:1992+A1+A2+A3 IEC 825-1:1993 / EN 60823-1:1994 Class 1 (Laser/LED) EM
B Media Specifications Overview You can use a variety of paper and other print media successfully with the HP LaserJet 6P/6MP Printer using the guidelines in this appendix. Media that does not meet these guidelines may exhibit poor print quality, increase the incidence of paper jams, cause premature wear to the printer, and contribute to repair costs.
Media Size Specifications Tray 1 Dimensions* Weight Capacity** Minimum Paper Size (custom) 3 x 5 in, 76 x 127 mm Single sided: 16 to 43 lb 2 (60 to 163 g/m ) 100 sheets of 20 lb paper 2 (75 g/m ) Maximum Paper Size (custom) 8.5 x 14 in, 216 x 356 mm Transparency See minimum and maximum paper sizes listed above. 0.0039 in to 0.0045 in thick (0.099 to 0.114 mm) 75 typical 0.005 in to 0.007 in thick (0.127 to 0.
Paper and Preprinted Forms For best results, use conventional 20 lb (75 g/m2) xerographic paper. Make sure the paper is of good quality and free of cuts, nicks, tears, spots, loose particles, dust, wrinkles, voids, and curled or bent edges. Heavy Paper Stock Do not use paper heavier than 43 lb (163 g/m2) in Tray 1 or 28 lb (105 g/m2) in Tray 2; misfeeds, stacking problems, paper jams, poor toner fusing, poor print quality, and excessive mechanical wear can result.
Paper Weight Equivalence Table (Approximate) Use this table to determine equivalent points in weight specifications other than U.S. bond weight. For example, to determine the equivalent of 20 lb. U.S. bond weight paper in U.S. cover weight, locate the bond weight (in row 3, second column) and scan across the row to the cover weight (in the fourth column). The equivalent is 28 lbs. Shaded areas indicate a standard weight for that grade. U.S. Post U.S. Bond Card* Weight thickness (lb) (mm) U.S.
Adhesive Labels Caution Use only labels recommended for use in laser printers. To purchase labels, consult your HP authorized dealer or see “Accessories and Ordering Information” starting on page 2-20. Label Construction When selecting labels, consider the quality of each component: • Adhesives: The adhesive material should be stable at the 392° F • Do not use labels that are separating from the backing sheet or that are wrinkled or damaged in any way.
Overhead Transparencies Overhead transparencies used in HP LaserJet 6P/6MP printers must be able to withstand the 392° F (200° C) temperature encountered in the printer’s fusing process. Caution Use only overhead transparencies recommended for use in laser printers, such as HP transparency film. To purchase transparencies, consult your HP authorized dealer or see “Accessories and Ordering Information” starting on page 2-20. Transparency Guidelines • Print transparencies from Tray 1.
Envelopes You can print many types of envelopes from Tray 1. Printing performance varies depending on the construction of the envelope. It is important to test a sample envelope before purchasing a large quantity. To reduce envelope curl use the rear output tray. Caution Never use envelopes with clasps, snaps, windows, coated linings, exposed self-stick adhesives, or other synthetic materials. These items can severely damage your printer. Never try to print on both sides of an envelope.
Double Side Seam Envelopes Double side seam construction has vertical seams at both ends of the envelope rather than diagonal seams. This style generally performed adequately in Hewlett-Packard testing, but may be more likely to wrinkle. Envelopes with Adhesive Strips or Flaps Envelopes with a peel-off adhesive strip or with more than one flap that folds over to seal must use adhesives compatible with the heat and pressure of the fusing rollers in the printer.
Card Stock Many types of card stock may printed from Tray 1, including Rolodex cards, index cards (3 x 5 in.), and postcards. Some card stock performs better than others because its construction is better suited to feeding through a laser printer. Card Stock Construction • Weight: The weight of the card stock should not exceed 43 lb Before loading card stock in Tray 1, make sure it is regular in shape and undamaged. Also, make sure the cards are not stuck together.
B-10 Media Specifications EN
C Connect Printer to a LocalTalk Network Note Your HP LaserJet 6P/6MP printer does not come with LocalTalk network cables. You must obtain cables separately. Use a standard LocalTalk network cable and connector kit, such as the HP LocalTalk Network Cable Kit. (See page 2-20 for ordering information.) You will need one connector kit for each printer on your network. Additionally, each Macintosh computer on your network requires its own connector kit.
Connect to the Middle of a Network Figure C-2 1 Turn the printer off. Insert the new connector box cable into the LocalTalk port of the printer. 2 Insert one end of the network cable into the new connector box. 3 Set the other end of the new cable next to a connector box on the network. 4 Unplug one cable from the connector box on the network. Figure C-3 5 Insert the new cable into the connector box on the network. 6 Insert the cable you removed from the network into the new connector box.
D Memory Installation Overview HP LaserJet 6P The HP LaserJet 6P printer has 2 MBytes of standard memory and three available single in-line memory module (SIMM) slots for upgrading the printer with the following: • The optional Adobe PostScript Level 2 language SIMM, which includes an additional 1 MByte of RAM. (See page 2-20 for ordering information.) • More printer memory (available in 1, 2, 4, 8, and 16 MByte SIMMs). (See page 2-20 for ordering information.
Installing SIMMs Print a self test by simultaneously pressing [Go] and [Job[Cancel]. 1 After the self test is printed, turn the printer off and disconnect the power cord. 2 Open the interface cable door and disconnect all interface cables. 3 Open the top cover by pressing the top cover release button on the right side of the printer. 4 Press the side panel release button (A) and slide the left side panel forward (B) until the alignment arrows line up (C).
6 Remove the SIMM from the antistatic package while avoiding touching the metal contacts. 7 Hold the SIMM so the notch on one end is on the bottom and the metal contacts face toward the slot. 8 Hold the SIMM at a 30 degree angle to the first available slot from the right. Push the edge of the board evenly and firmly into the slot (D). Rotate the SIMM to the right (E) until the board snaps into the locking tabs. Repeat steps 6, 7, and 8 for each SIMM being installed.
Checking SIMM Installation Follow this procedure to verify that the SIMM is installed correctly: 1 The printer should return to a ready state when it is turned on (Ready light on). If the Error (back) light comes on, the SIMM may have been installed wrong. Check the error messages starting on page 5-12. 2 Print a self test by simultaneously pressing [Go] and [Job[Cancel].
E PCL Printer Commands PCL Printer Commands (Escape Sequences) Most software applications do not require you to enter printer commands. See your computer and software documentation to find the method for entering printer commands, if needed. PCL printer commands tell the printer which tasks to perform or which fonts to use. This Appendix is not intended to provide complete information about PCL commands, only to provide a quick reference for users who are already familiar with PCL command structure.
PCL Printer Command Syntax Before using printer commands, compare these characters: Lowercase l: l Uppercase O: O Number one: 1 Number 0: 0 Many printer commands use the lowercase letter l (l) and the number one (1), or the uppercase letter O (O) and the number zero (0). These characters may not appear on your screen as shown here. You must use the exact character and case specified for PCL printer commands.
E Using PCL Printer Commands PCL Printer Commands Escape Character Printer commands always begin with the escape character (?). The following table shows how the escape character can be entered from various software applications.
Common Symbol Set Codes Code Symbol Set Code Symbol Set 8U HP Roman-8 Symbol Set 19U Windows 3.1 Latin 1 10U IBM Layout (PC-8) (code page 437) Default Symbol Set 9E Windows 3.1 Latin 2 (commonly used in Eastern Europe) 12U IBM Layout for Europe (PC-850) (code page 850) 5T Windows 3.1 Latin 5 (commonly used in Turkey) 8M Math-8 579L Wingdings Font Point size (or pitch) is another variable.
Options (#) Paper size ?&l#A 1 = Executive 2 = Letter 3 = Legal 26 = A4 100 = Commercial B5 101 = Custom 80 = Monarch 81 = Commercial 10 90 = DL 91 = International C5 Orientation ?&l#O 0 = Portrait 1 = Landscape 2 = Reverse Portrait 3 = Reverse Landscape Top Margin ?&l#E # = number of lines Text Length (bottom margin) ?&l#F # = number of lines from top margin Left Margin ?&a#L # = column number Right Margin ?&a#M # = column number from left margin ?&k#H 1/120-inch increments (compresse
Function Command Options (#) Enter PCL Mode ?%#A 0 = Use previous PCL cursor positon 1 = Use current HP-GL/2 pen position for cursor position Enter HP-GL/2 Mode ?%#B 0 = Use previous PCL pen positon 1 = Use current HP-GL/2 cursor position for cursor position Font Selection Symbol Set ?(#U etc. See table on page E-4 ?(s#P 0 = fixed 1 = proportional Primary Pitch ?(s#H # = characters/inch Set Pitch Mode ?&k#S 0 = 10 4 = 12 (elite) 2 = 16.5 - 16.
Index EN temporary connection break 5-13 temporary error 5-14 data error messages 5-13 data light location 2-4 declaration of conformity A-6 density of print on page 4-2 distorted printing troubleshooting 5-15 documentation, supplementary ordering 2-21 DOS installing printing software 1-17 DOS Remote Control Panel accessing 2-18 installing 1-17 draft quality printing 4-4 dropout print quality problem 5-8 duplex printing 3-10 E economical printing 4-3 EconoMode 4-4 electrical specifications A-1 energy savi
Index front status panel light messages 2-7 lights 2-4 location 1-2 G Go button 2-5 H Hewlett-Packard addresses 6-8 high quality printing tips on 4-2 I image defect examples 5-7 image defects background shading on page 5-9 dropouts 5-8 improperly formed characters 5-9 repetitive defects (vertical) 5-9 toner smearing on page 5-9 vertical fade 5-8 vertical lines on page 5-8 wavy characters 5-9 index cards printing on 3-15 infrared port 1-9 location 1-2 printing with 3-17 infrared printing background informat
EN PCL font list description 2-8 printing instructions 2-9 PCL language features 2-2 PCL printer commands E-1 - E-6 PCL self test description 2-8 example 2-10 printing instructions 2-9 postcards printing 3-15 PostScript configuration page description 2-8 example 2-12 PostScript demo page description 2-8 PostScript errors troubleshooting problems 5-21 PostScript font list description 2-8 printing instructions 2-9 PostScript Printer Description (PPD) selecting an alternative 5-20 PostScript self test printin
Index printer features 2-2 printer installation 1-1 printer processing data light message 2-6 printer ready light message 2-6 printer service after warranty period 6-4 during warranty period 6-4 printer settings changing in DOS from RCP 2-18 changing in Macintosh drivers 2-19 changing in Windows 3.1 & 3.
EN V VCCI statement A-3 vertical fading of text print quality problem 5-8 vertical lines on page print quality problem 5-8 W warranty printer 6-2 toner 6-5 watermarks 4-2 wavy characters print quality problem 5-9 Windows installing printing software 1-14 Windows 3.1 & 3.
Index Index-6 EN
HP LaserJet 6P/6MP Printer User's Manual Copyright© 1996 Hewlett-Packard Co. Printed in USA 10/96 HP 6P/6MP Printer User's Manual Manual Part No. C3980-90968 Printed on Recycled Paper *C3980-90968* *C3980-90968* C3980-90968 True laser printing for your business.
