HP COLOR LASERJET ENTERPRISE CP5520 PRINTER SERIES Service Manual
HP Color LaserJet Enterprise CP5520 Printer Series Service Manual
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Conventions used in this guide TIP: Tips provide helpful hints or shortcuts. NOTE: Notes provide important information to explain a concept or to complete a task. CAUTION: Cautions indicate procedures that you should follow to avoid losing data or damaging the product. WARNING! Warnings alert you to specific procedures that you should follow to avoid personal injury, catastrophic loss of data, or extensive damage to the product.
iv Conventions used in this guide ENWW
Table of contents 1 Theory of operation .......................................................................................................... 1 Basic operation ........................................................................................................................ 2 Major product systems ............................................................................................... 2 Product block diagram .................................................................................
Latent-image formation block ..................................................................... 29 Pre-exposure ............................................................................. 29 Primary charging ...................................................................... 29 Laser beam exposure ................................................................. 30 Developing block ..................................................................................... 31 Transfer block ...............
Media detection ....................................................................................... 58 Feed-speed control ................................................................................... 59 Fusing and delivery block ......................................................................................... 59 Loop control ............................................................................................ 59 Pressure roller pressurization and depressurization control ...........
Pickup roller (Tray 2) ............................................................................................... 98 Pickup roller, separation roller, and feed roller (1 x 500-sheet and 3 x 500-sheet paper feeders) ................................................................................................................. 99 Secondary transfer roller ........................................................................................ 101 Intermediate transfer belt (ITB) .......................
Install the main drive assembly .................................................. 167 Fuser drive assembly .............................................................................. 172 Remove the fuser drive assembly ............................................... 172 Install a replacement fuser drive assembly .................................. 174 Fuser gear assembly ............................................................................... 176 Remove the fuser gear assembly ....................
Remove the second transfer high-voltage power supply ................ 216 Driver PCA ............................................................................................ 218 Remove the driver PCA ............................................................ 218 Power switch PCA .................................................................................. 220 Remove the power switch PCA .................................................. 220 Environmental sensor ...................................
Control panel menus .............................................................................................. 257 Sign In menu ........................................................................................................ 257 Retrieve Job From USB menu .................................................................................. 257 Retrieve Job From Device Memory menu .................................................................. 257 Supplies menu ...................................
TOP (top-of-page) sensor (PS5) .................................................. 294 Fuser loop sensors 1 and 2 (PS7 and PS8) ................................. 295 Fuser pressure-release sensor (PS9) ............................................ 296 Fuser output sensor (PS6) .......................................................... 297 Developer alienation sensor (PS11) ........................................... 298 ITB alienation switch (SW5) ......................................................
DC controller connections ......................................................... 322 Product connections ................................................................. 324 Locations of major components ................................................................ 331 General timing charts ............................................................................. 338 General circuit diagram ..........................................................................
10.0X.Y0 Supply memory error ............................................................... 411 10.22.50 .............................................................................................. 412 10.22.51 .............................................................................................. 412 10.22.52 .............................................................................................. 412 10.23.50 ..................................................................................
41.07.YZ Error To continue, press OK ...................................................... 434 42.XX.YY .............................................................................................. 436 47.00.XX .............................................................................................. 436 47.01.XX .............................................................................................. 436 47.02.XX ...................................................................................
99.00.10 Upgrade canceled by user ....................................................... 457 99.00.11 Upgrade canceled by user ....................................................... 457 99.00.12 Upgrade not performed the file is invalid ................................... 457 99.00.13 Upgrade not performed the file is invalid ................................... 458 99.00.14 Upgrade not performed the file is invalid ................................... 458 99.00.2X ..........................................
Close upper right door For help press ? .................................................... 468 Cooling device ...................................................................................... 468 Creating cleaning page .......................................................................... 469 Data received To print last page, press OK ............................................... 469 EIO disk initializing .........................................................................
Printing Font List... .................................................................................. 479 Printing Fuser Test Page... ....................................................................... 479 Printing Help Page... .............................................................................. 479 Printing Menu Map... ............................................................................. 479 Printing PQ Troubleshooting... ............................................................
Wrong cartridge in slot ............................................................... 491 Event-log messages ............................................................................................... 492 Print an event log ................................................................................... 493 View an event log .................................................................................. 493 Clear an event log ..............................................................
Service menu ........................................................................................................ 534 Product resets ....................................................................................................... 536 Restore factory-set defaults ....................................................................... 536 Clean Disk and Partial Clean functions .................................................................... 537 Active and repository firmware locations .........
Printed circuit assemblies ...................................................................................................... 588 1x500 paper feeder ............................................................................................................. 590 1x500PF external components ................................................................................ 590 1x500PF internal components ................................................................................. 592 1x500PF PCA ......
Shipping ................................................................................ 646 Non-U.S. returns .................................................................................... 646 Paper .................................................................................................................. 647 Material restrictions ...............................................................................................
1 ENWW Theory of operation ● Basic operation ● Formatter-control system ● Engine-control system ● Image-formation system ● Pickup, feed, and delivery system ● Paper feeder ● Optional 3X500-sheet paper deck 1
Basic operation Major product systems The product contains the following five systems: ● Engine-control system ● Laser scanner system ● Image-formation system ● Media feed system ● Optional paper feeder system Product block diagram Figure 1-1 Product block diagram LASER SCANNER SYSTEM IMAGE-FORMATION SYSTEM ENGINE CONTROL SYSTEM MEDIA FEED SYSTEM OPTION 2 Chapter 1 Theory of operation ENWW
Sequence of operation The DC controller in the engine-control system controls the operational sequences of the product. The following table describes durations and operations for each period of a print operation from the time the product is turned on until the motor stops rotating.
Table 1-1 Sequence of operation (continued) Name Timing Purpose PRINT From the end of the INTR period until the last sheet completes the fusing operation. Prints LSTR (last rotation) From the end of the PRINT period until the main motor stops rotating. ● Forms the image on the photosensitive drum ● Transfers the toner image to the paper ● Fuses the toner image to the paper Moves the last printed sheet to the output bin.
Formatter-control system The formatter is responsible for the following procedures: ● Controlling sleep mode ● Receiving and processing print data from the various product interfaces ● Monitoring control-panel functions and relaying product-status information (through the control panel and the network or bidirectional interface) ● Developing and coordinating data placement and timing with the DC controller PCA ● Storing font information ● Communicating with the host computer through the network o
Input/output The product has three I/O interfaces: ● USB 2.0 port for connecting directly to a computer ● Internal 10/100Base-T network port ● Walk-up USB port CPU The formatter incorporates a 800 MHz Vermillion processor. Memory The random access memory (RAM) on the formatter printed circuit assembly (PCA) contains the page, I/O buffers, and the font storage area.
● Context-sensitive switching. The product can automatically recognize the personality (PS or PCL) of each job and configure itself to serve that personality. ● Isolation of print environment settings from one print job to the next. For example, if a print job is sent to the product in landscape mode, the subsequent print jobs print in landscape mode only if they are formatted for landscape printing.
Engine-control system The engine-control system coordinates all product functions, according to commands that the formatter sends. The engine-control system drives the laser/scanner system, the image formation system, and the pickup/feed/delivery system.
DC controller The DC controller controls the operational sequence of the product.
Table 1-2 Electrical components Component type Abbreviation Name Switch SW1 Power switch SW2 24V interlock switch SW3 5V interlock switch 1 SW4 5V interlock switch 2 SW5 Primary transfer disengagement switch SW6 Toner collection unit switch SW7 Tray 2 cassette media end guide position switch SW8 Tray 2 cassette media width guide position switch SL1 Tray 2 cassette pickup solenoid SL2 Tray 1 pickup solenoid SL3 Duplex reverse solenoid 1 (duplex models only) SL5 Primary transfer dis
Table 1-2 Electrical components (continued) ENWW Component type Abbreviation Name Motor M1 ITB Motor M2 Drum motor M3 Developing motor M4 Fuser motor M5 Pickup motor M6 Developing disengagement motor M7 Duplex reverse motor (duplex model only) M8 Duplex feed motor (duplex model only) M9 Tray 2 cassette lifter motor M10 Scanner motor Engine-control system 11
Motors The product has ten motors for paper feed and image formation. The DC controller determines there is a motor failure if a motor does not reach a specified speed within a specified period after motor startup, or if the rotational speed is outside a specified range for a specified period.
Table 1-3 Motors Description Components driven Failure detection ITB motor (M1) ITB Yes Black photosensitive drum Black developing roller Drum motor (M2) Yellow, magenta, and cyan photosensitive drums Yes Developing motor (M3) Yellow, magenta, and cyan developing rollers Yes Fuser motor (M4) Fuser pressure and delivery rollers Yes Pressurizes and depressurizes the pressure roller Engages and disengages the primary transfer roller Pickup motor (M5) Tray 1 pickup roller No Tray 2 cassette pi
Fans The product uses three fans to maintain the correct internal temperature. The DC controller determines a fan failure when a fan locks for a specified period after it starts driving.
Fuser-control circuit The fuser-control circuit monitors and controls the temperature in the fuser. The product uses on-demand fusing.
Fuser temperature control The fuser temperature control maintains the fuser heater at its targeted temperature. The fuser main heater and sub heater control the temperature of the fuser sleeve. The DC controller monitors the main thermistor and the sleeve thermistor. The DC controller controls the FUSER MAIN HEATER CONTROL (FSRD1) and the FUSER SUB-HEATER CONTROL (FSRD2) signals according to the detected temperature.
Fuser protective function The protective function detects an abnormal temperature rise of the fuser unit and interrupts power supply to the fuser heater. The following three protective components prevent an abnormal temperature rise of the fuser heater: ● DC controller ◦ ● Fuser-heater safety circuit ◦ ● ENWW The DC controller interrupts power supply to the fuser heater when it detects an abnormal temperature of the fuser heater.
Fuser failure detection The DC controller determines a fuser unit failure, deactivates the FUSER HEATER CONTROL signal, releases the relay to interrupt power supply to the fuser heater, and then notifies the formatter of a failure state when it encounters the following conditions: 18 ● Abnormal temperature rise: The sleeve thermistor does not rise at a specified temperature within a specified period after the fuser heater control starts.
Low-voltage power supply The low-voltage power supply (LVPS) converts AC input voltage to DC voltage. Figure 1-8 Low-voltage power supply Power switch SW1 Formatter Low-voltage power supply Noise filter Rectifying circuit FU102 FU101 +3.3V Remote switch control circuit +3.3V generation circuit RL101 Protection circuit RL102 RL103 Noise filter +3.
+5V Supplied constantly Stopped during Sleep mode 20 +5R Interrupted when the front or right door is opened +3.
Overcurrent/overvoltage protection The low-voltage power supply has a protective circuit against overcurrent and overvoltage to prevent failures in the power supply circuit. The low-voltage power supply automatically stops supplying the DC voltage whenever excessive current flows or voltage abnormally increases. If the dc voltage is not being supplied from the low-voltage power supply, the protective function may be running. In this case, turn off the power switch and unplug the power cord.
High-voltage power supply The DC controller controls the high-voltage power supply to generate biases.
ENWW ● Primary transfer roller: The primary transfer bias is used to transfer the toner from each photosensitive drum onto the ITB. ● Secondary transfer roller: The secondary transfer bias is used to transfer the toner image from the ITB onto the paper. The reversed bias is applied to transfer residual toner on the secondary transfer roller back to the ITB. The residual toner on the ITB is deposited in the toner collection unit.
Laser scanner system The laser scanner system forms latent images on the photosensitive drums according to the VIDEO signals sent from the formatter. The main components of the laser/scanner are the laser unit and the scanner motor unit. The DC controller sends signals to the laser/scanner to control the functions of these components.
Laser failure detection The DC controller determines an optical unit failure and notifies the formatter, if the laser/scanner encounters the following conditions: ENWW ● The scanner motor does not reach a specified rotation frequency within a specified period of the scanner motor start up. ● The beam detect (BD) interval is out of a specified value during a print operation.
Image-formation system Electrophotographic process The electrophotographic process forms an image on the paper. Following are the major components used in the process: ● Print cartridges ● Intermediate transfer belt (ITB) ● Secondary transfer roller ● Fuser ● Laser scanner The DC controller uses the laser scanner and HVPS to form the toner image on the photosensitive drum. The image is transferred to the print media and then fused onto the paper.
Figure 1-12 Electrophotographic process drive system M2 M4 Drum motor Fuser motor Developing roller Developing roller Developing roller Developing roller M3 ENWW Developing motor M1 ITB motor Image-formation system 27
Image formation process Each of the following processes functions independently and must be coordinated with the other product processes.
Latent-image formation block During the latent-image formation stage, the laser scanner forms invisible images on the photosensitive drums in the print cartridges. Pre-exposure Step 1: Light from the pre-exposure LED strikes the photosensitive drum surface. This eliminates the residual electrical charges on the drum surface.
Laser beam exposure Step 3: The laser beam scans the photosensitive drum to neutralize negative charges on parts of the drum surface. An electrostatic latent image is formed on the drum where negative charges were neutralized.
Developing block Step 4: In the print cartridge, toner acquires a negative charge from the friction that occurs when the developing roller rotates against the developing blade. The developing bias is applied to the developing roller to create a difference in the electric potential of the drum. When the negatively charged toner comes in contact with the photosensitive drum, it adheres to the latent image because the drum surface has a higher potential.
Transfer block Primary transfer Step 5: The toner on the photosensitive drum is transferred to the intermediate transfer belt (ITB). The ITB is given a positive charge by the bias of the primary transfer roller. The negatively charged toner on the drum surface is transferred onto the ITB. All four color planes are transferred onto the ITB in this step.
Separation Step 7: The elasticity of the paper and the curvature of the secondary transfer opposed roller cause the paper to separate from the ITB. The static charge eliminator reduces back side static charge of the paper and controls excess discharge after the transfer process for stable media feed and image quality. Figure 1-20 Separation Secondary transfer opposed roller ITB Paper Static charge eliminator Secondary transfer roller Fusing block Step 8: The product uses an on-demand fuser.
ITB cleaning block Step 9: The cleaning blade scrapes the residual toner off the surface of the ITB. The residual toner feed screw deposits residual toner in the toner collection unit. Figure 1-22 ITB cleaning Residual toner feed screw ITB Cleaning blade Drum cleaning block Step 10: The cleaning blade scrapes the residual toner off the surface of the photosensitive drum, and toner is deposited in the waste section inside the print cartridge.
Print cartridges The product has four print cartridges, one for each color: yellow, magenta, cyan, and black. Each of them has the same structure. The cartridges are filled with toner and consist of the following components: ● Photosensitive drum ● Developing unit ● Primary charging roller The DC controller rotates the motors to drive the photosensitive drum, developing unit, and primary charging roller.
Memory tag The memory tag is a non-volatile memory chip in the cartridge that stores information about usage for the cartridge. The product reads and writes the data in the memory tag. The DC controller determines a memory tag error and notifies the formatter when it fails to either read from or write to the memory tag. Cartridge presence detection The DC controller detects the presence of the cartridges by monitoring the cartridge e-label and ground circuit.
The DC controller determines a developing disengagement motor abnormality and notifies the formatter when it does not detect a specified signal from the developing disengagement sensor during the developing roller engagement and disengagement operation.
ITB unit The ITB unit receives the toner image from the photosensitive drums and transfers the complete toner image to the print media. The ITB unit consists of the following components: ● ITB ● ITB drive roller ● Primary transfer rollers ● ITB cleaner The ITB motor drives the ITB drive roller which rotates the ITB. The rotation of the ITB causes the primary transfer rollers to rotate. The ITB cleaner cleans the ITB surface.
Primary transfer roller engagement and disengagement control Figure 1-27 Primary transfer roller engagement and disengagement control DC controller M4 Fuser motor Primary transfer disengagement solenoid SL5 ITB SW5 Primary transfer disengagement switch Primary transfer disengagement cam YMC slide plate Bk slide plate Primary transfer roller Photosensitive drum ENWW Image-formation system 39
The primary transfer roller engagement and disengagement control engages the ITB with the photosensitive drum, or disengages the ITB from the drum, depending on the requirements of the print job. ● All rollers disengaged: The ITB disengages from all four photosensitive drums. This is the state during a standby period, and also is the home position for the primary transfer rollers. ● All rollers engaged: The ITB engages with all the four photosensitive drums. This is the state for full-color jobs.
DC controller also detects the presence of the toner collection unit by monitoring the toner collection unit switch. Figure 1-28 ITB cleaning mechanism DC controller ITB SW6 Toner collection unit switch Cleaning blade ITB residual toner full sensor ITB cleaner Residual toner feed screw Toner collection unit M1 ITB motor Calibration The product calibrates itself to print a high-quality image.
Color-misregistration control The color-misregistration control corrects the misaligned color planes caused by the variation inherent in the laser scanner units or cartridges.
Environment change control The environment change control calibrates each high-voltage bias to obtain an appropriate image according to the environment changes. The DC controller determines the environment, where the product is installed, based on the surrounding temperature and humidity data from the environment sensor. It adjusts the high-voltage biases to accommodate environmental changes.
Pickup, feed, and delivery system The pickup/feed/delivery system consists of several types of feed rollers and sensors. The duplex model has a mechanism that reverses and refeeds the print media to print two sides automatically.
Figure 1-31 Pickup, feed, and delivery system blocks Fuser-and-delivery block Duplex block Pickup-and-feed block ENWW Pickup, feed, and delivery system 45
Photo sensors Figure 1-32 Photo sensors (paper path) PS10 PS6 PS7 PS8 PS5 MS PS3 PS2 PS1 PS4 Table 1-5 Photo sensors and switches (product) 46 Item Description Item Description PS1 Tray 2 cassette paper-presence sensor PS6 Fuser delivery sensor PS2 Tray 1 (MP tray) paper-presence sensor PS7 Loop sensor 1 PS3 Last-paper sensor PS8 Loop sensor 1 PS4 Tray 2 cassette paper-stack surface sensor PS10 Output bin media-full sensor PS5 Top-of-Page (TOP) sensor Chapter 1 Theory of operati
Motors and solenoids Figure 1-33 Motors and solenoids (paper path) M7 M4 SL3 M8 M1 SL1 For duplex model only SL2 M5 M9 Table 1-6 Motors and solenoids (paper path) Item Description Item Description M1 ITB motor M9 Tray 2 cassette lifter motor M4 Fuser motor SL1 Tray 2 cassette pickup solenoid M5 Pickup motor SL2 Tray 1 (MP tray) pickup solenoid M7 Duplex reverse motor (duplex models only) SL3 Duplex reverse solenoid 1 (duplex models only) M8 Duplex feed motor (duplex models only)
Tray 2 cassette pickup The operational sequence of the Tray 2 cassette pickup is as follows: 1. The product is turned on or the Tray 2 cassette is inserted. 2. The lift-up operation and the lifting plate spring move up the lifting plate to the position where the paper can be picked up. 3. The DC controller rotates the pickup motor when it receives a print command from the formatter. 4. The Tray 2 cassette (CST) feed roller rotates. 5.
Tray 2 cassette multiple-feed prevention The product uses a separation roller method to prevent multiple sheets of print media from entering the paper path. The Tray 2 cassette separation roller does not have its own driving force. Therefore the Tray 2 cassette separation roller follows the rotation of the Tray 2 cassette pickup roller.
Tray 2 cassette media-size detection and Tray 2 cassette-presence detection The DC controller detects the size of paper loaded in the Tray 2 cassette by using the Tray 2 cassettemedia-end switch and Tary 2 cassette media width switch. The DC controller also detects the presence of the cassette by using the Tray 2 cassette media end switch. The DC controller notifies the formatter if the Tray 2 cassette is absent.
Tray 2 cassette lift-up operation The cassette lift-up operation keeps the surface of the paper stack surface at the correct pickup position whenever the following conditions occur: ● Product power is turned on ● Tray 2 cassette is installed The list below describes the sequence of the Tray 2 cassette lift-up operation. ENWW ● The Tray 2 cassette lifter motor rotates to move the lifter rack toward the Tray 2 cassette-mediastack surface sensor. ● As the lifter rack moves, the lifter moves up.
The DC controller determines a Tray 2 cassette lifter motor failure and notifies the formatter if the Tray 2 cassette-media-stack surface sensor does not detect the lifter rack within a specified period after the Tray 2 cassette lifter motor starts rotating.
Cassette media-presence detection The Tray 2 cassette-media-out sensor detects the presence of paper in the Tray 2 cassette. The DC controller notifies the formatter when the Tray 2 cassette-media-out sensor detects the media is absent. Figure 1-37 Tray 2 cassette media-presence detection DC controller PS1 Cassette media out sensor Cassette media out sensor flag Tray 1 (MP tray) paper pickup The operational sequence of the MP tray pickup is as follows: ENWW 1.
The MP tray media presence sensor detects the presence of print media on the MP tray. Figure 1-38 Tray 1 (MP tray) paper pickup DC controller Pickup motor M5 PS2: MP tray media presence sensor MP tray pickup solenoid SL2 MP tray pickup roller Lifting plate MP tray separation pad Tray 1 (MP tray) last-paper detection The product detects whether the print media on the MP tray is the last sheet during continuous printing to prevent toner contamination on the photosensitive drums and the ITB.
The DC controller notifies the formatter of a media absence when it detects the last-paper by the lastpaper sensor. Figure 1-39 Tray 1 (MP tray) last-paper detection DC controller Feed direction er ap p st- La A PS3: Last-paper sensor MP tray last-paper detection roller Cross sectional view from A direction Paper feed After the paper pickup operation, the paper picked up from either the Tray 2 cassette or MP tray is then fed to the fixing-and-delivery block. ENWW 1.
The DC controller notifies the formatter of a paper size mismatch error when the paper length detected by the TOP sensor does not match the paper size specified by the formatter.
Skew-feed prevention The printer corrects the skew feed without decreasing the throughput. 1. The leading edge of paper strikes the registration shutter and aligns. 2. As the feed rollers keep pushing the paper, the paper gets warped against the registration shutter. 3. The stiffness of paper pushes up the registration shutter and the realigned paper passes through straightened.
Media detection The product automatically selects an optimal print mode for a print-media by monitoring the media sensors on the paper path. Media detection sensor types ● Reflected light type (detects the glossiness of paper) ● Transmitted light type (detects the thickness of paper) The DC controller detects the type of print-media by the reflected light and the transmitted light, and switches the print modes accordingly.
Feed-speed control The product adjusts the feed speed to obtain the best print quality depending on the type of print media. The product prints at the speed corresponding to the print mode specified by the formatter.
Two loop sensors located between the fuser sleeve and the ITB detect the paper loop. Accordingly the DC controller controls the rotational speed of the fuser motor to keep the loop amount properly.
Pressure roller pressurization and depressurization control The product releases the pressure roller from the fuser sleeve, except during printing, to prevent deforming the fuser sleeve and the pressure roller and to facilitate the jam-clearing procedure. 1. The DC controller reverses the fuser motor to rotate the fuser pressure release cam. 2. The pressure roller is pressurized or depressurized depending on the position of the cam.
Output bin full detection The output bin media-full sensor detects whether the output bin is full of printed pages. The DC controller determines the output bin is full and notifies the formatter when it senses the output bin mediafull sensor is on for a specified period during standby or printing.
Duplex block (duplex models only) The duplex block reverses and feeds the paper. Figure 1-45 Duplex block Duplex block Only for the duplex model Simplex paper path Duplex paper path (duplex model) Duplex reverse and duplex feed control The duplex reverse control reverses the paper after the first side is printed. The duplex feed control feeds the paper to the duplex block to print the second side of the page. The operational sequence of the duplex reverse and duplex feed control is as follows: ENWW 1.
5. The duplex feed motor rotates. 6. The duplex feed roller feeds the paper. Figure 1-46 Duplex operation DC controller M7 Duplex reverse motor Duplex reverse roller SL3 Duplex reverse solenoid M8 Duplex feed motor Duplex feed roller Duplex ass’y Duplex flapper Only for the duplex model Simplex paper path Duplex paper path (duplex model) Duplex operation The product prints two sides of paper with the following operation depending on the paper size.
Table 1-8 Paper sizes, duplex operation Paper size Duplexing media feed mode A4-R One-sheet operation A3 Letter-R B4 B5-R Ledger Legal A4 One-sheet operation B5 Two-sheet operation Letter A5-R Executive Table 1-9 Print modes, duplex operation 1 ENWW Print mode Duplex print1 Print mode Duplex print1 AUTO Yes X-hvyglossy Yes Normal Yes Card glossy No Light Yes Rough Yes Light rough Yes Transparency No Heavy Yes 4mm transparency No Extra heavy No Tough Yes Cardstock No
Jam detection The product uses the following sensors to detect the presence of print-media and to check whether the print-media is being fed correctly or has jammed: ● TOP sensor (PS5) ● Fuser delivery sensor (PS6) ● Loop sensor 1 (PS7) ● Loop sensor 2 (PS8) ● Output bin media full sensor (PS10) Figure 1-47 Sensors for jam detection PS10 PS6 PS7 PS8 PS5 Simplex media path Duplex media path (duplex model) The product detects the following jams: Pickup delay jam Tray 1 (MP tray): The TOP senso
Fuser delivery stationary jam The fuser delivery sensor does not detect the trailing edge of paper within a specified period after the TOP sensor detects the trailing edge. The output bin media full sensor does not detect the leading edge of paper within a specified period after the fuser delivery sensor detects the leading edge. Wrapping jam The fuser delivery sensor detects a paper absence yet it does not detect the trailing edge of paper after it detects the leading edge.
Paper feeder This product supports a 500-sheet tray (Tray 3). The operational sequence of the paper feeder is controlled by the paper feeder controller PCA. Figure 1-48 Paper-feeder paper path PF pickup roller PF separation roller PF feed roller Figure 1-49 Paper-feeder block diagram Paper feeder Motor +3.
Paper-feeder motors The paper feeder has two motors for paper feed and cassette lift-up operation.
Paper-feeder paper pickup and feed The pickup-and-feed operation picks up one sheet of print media in the paper-feeder cassette and feeds it to the product.
Table 1-12 Cassette media-size detection and cassette-presence detection (Tray 3) Paper size Paper feeder Paper feeder Cassette media-width sensor Cassette media-end switch Top switch Center switch Bottom switch Top switch Center switch Bottom switch Executive Off On On On On On Letter Off Off On On On On A5 On On Off On On On B5 Off On Off On On On A4 Off Off Off On On On Ledger Off Off On Off Off On Legal On On Off Off Off On B4 Off On Off Of
The paper feeder controller PCA determines a PF lifter motor failure and notifies the formatter through the DC controller when the PF paper-stack surface sensor does not detect the stack surface within a specified period after the PF lifter motor starts rotating.
Optional 3X500-sheet paper deck The 3x500-sheet paper deck is installed at bottom of the product. It picks up the paper and feeds it to the printer. The paper deck controller controls the operational sequence of the paper deck. Figure 1-54 3X500-sheet paper deck Paper feeder Paper deck cassette 1 Paper deck cassette 2 Paper deck cassette 3 Paper deck cassette pickup roller Paper deck cassette separation roller Paper deck cassette feed roller The signal flow of the paper deck controller is shown below.
Figure 1-55 3X500-sheet paper deck block diagram Paper deck cassette1 Motor +3.
Table 1-13 3X500-sheet paper deck (continued) Component Solenoid Photointerrupter Switch ENWW Description SL1 Paper deck cassette 1 pickup solenoid SL82 Paper deck cassette 2 pickup solenoid SL92 Paper deck cassette 3 pickup solenoid SR1 Paper deck cassette 1 media feed sensor SR2 Paper deck cassette 1 stack surface sensor SR3 Paper deck cassette 1 cassette media out sensor SR81 Paper deck cassette 2 media feed sensor SR82 Paper deck cassette 2 stack surface sensor SR83 Paper deck casse
Motor control Each of the paper deck cassettes uses two motors for paper-feed and cassette lift-up operation.
Pickup-and-feed operation The pickup-and-feed operation picks up one sheet of paper in the paper deck cassette and feeds it to the product. The paper deck has three cassettes but each cassette performs the same operation. Paper deck cassette 3 is used to describe the pickup-and-feed operation in this section.
Table 1-15 Pickup-and-feed operation (continued) Component Signal Paper deck cassette 2 lifter motor M82 PAPER DECK CASSETTE 2 LIFTER MOTOR CONTROL signal Paper deck cassette 2 pickup solenoid SL82 PAPER DECK CASSETTE 2 SOLENOID signal Paper deck cassette 2 media feed sensor SR81 PAPER DECK CASSETTE 2 MEDIA FEED signal Paper deck cassette 2 media stack surface sensor SR82 PAPER DECK CASSETTE 2 MEDIA STACK SURFACE signal Paper deck cassette 2 media out sensor SR83 PAPER DECK CASSETTE 2 MEDIA
Table 1-16 Cassette media-size detection and cassette-presence detection (3X500-sheet paper deck) (continued) B5 Off On Off On On On A4 Off Off Off On On On Ledger Off Off On Off Off On Legal On On Off Off Off On B4 Off On Off Off Off On A3 Off Off Off Off Off On A4-R NOTE: The product cannot detect the paper size of A4-R and Letter-R. If A4-R or Letter-R sized paper is loaded to the cassette, A5 size is notified to the formatter.
The paper deck cassette media-out sensor detects the presence of paper in the paper deck cassette. Paper deck cassette 3 is used to describe the Cassette lift-up operation in this section.
Jam detection The paper deck uses the following sensors to detect the presence of paper and to check whether paper is being fed correctly or has jammed. ● Paper deck cassette 1 media feed sensor (SR1) ● Paper deck cassette 2 media feed sensor (SR81) ● Paper deck cassette 3 media feed sensor (SR91) Figure 1-59 Jam detection SR1 SR81 SR91 The paper deck detects the following jams.
Any one of the following sensors detects a presence of paper after the automatic delivery is performed when the printer is turned on or when the door is closed. ● ◦ Paper deck cassette 1 media feed sensor ◦ Paper deck cassette 2 media feed sensor ◦ Paper deck cassette 3 media feed sensor Paper deck door open jam A paper deck door open is detected during a paper-feed operation.
2 ENWW Removal and replacement ● Introduction ● Removal and replacement strategy ● Electrostatic discharge ● Required tools ● Service approach ● Removal and replacement procedures 83
Introduction This chapter describes the removal and replacement of field-replaceable units (FRUs) only. Replacing FRUs is generally the reverse of removal. Occasionally, notes and tips are included to provide directions for difficult or critical replacement procedures. HP does not support repairing individual subassemblies or troubleshooting to the component level. Note the length, diameter, color, type, and location of each screw. Be sure to return each screw to its original location during reassembly.
Required tools ● #2 Phillips screwdriver with a magnetic tip and a 152-mm (6-inch) shaft length ● Small flat blade screwdriver ● Needle-nose pliers ● ESD mat or ESD strap (if one is available) ● Portable USB storage device (USB thumbdrive); for firmware upgrade ● Penlight (optional) CAUTION: Always use a Phillips screwdriver (callout 1). Do not use a pozidrive screwdriver (callout 2) or any motorized screwdriver. These can damage screws or screw threads.
Service approach Before performing service ● Remove all media from the product. ● Turn off the power using the power switch. ● Unplug the power cable and interface cable or cables. ● Place the product on an ESD workstation or mat, or use an ESD strap (if one is available). If an ESD workstation, mat, or strap is not available, ground yourself by touching the sheet-metal chassis before touching an ESD-sensitive part. ● Remove the print cartridges. See Print cartridges on page 87.
Removal and replacement procedures NOTE: The following assemblies are Customer Self Repair (CSR) components. Go to Covers on page 111 or Main assemblies on page 130 for information about removing service assemblies. Print cartridges When a print cartridge approaches the end of its estimated useful life, the control panel displays a message recommending that you order a replacement.
2. Grasp the handle of the used print cartridge and pull out to remove. 3. Remove the new print cartridge from its protective bag. NOTE: Be careful not to damage the memory tag on the print cartridge.
4. Grasp both sides of the print cartridge and distribute the toner by gently rocking the print cartridge. 5. Remove the orange protective cover from the print cartridge. Place the protective cover on the used print cartridge to protect it during shipping. CAUTION: Avoid prolonged exposure to light. Do not touch the green roller. Doing so can damage the cartridge. NOTE: Store the used print cartridge in the protective bag removed from the replacement cartridge.
7. 90 Close the front door.
Toner-collection unit NOTE: The toner-collection unit (TCU) is designed for a single use. Do not try to empty the tonercollection unit and reuse it. To recycle a discarded toner-collection unit, follow the instructions that come with a replacment toner-collection unit. 1. Open the TCU access door (callout 1) on the product back side. 2. Grasp the top of the TCU (callout 2), and then remove it from the product. Figure 2-2 Remove the toner-collection unit (1 of 3) 2 1 3.
4. Install the plug onto the discarded TCU before putting it into the box and mailing it for recycling.
Fuser CAUTION: The fuser might be hot. Allow enough time after turning off the product power for the fuser to cool. 1. Open the right-door assembly. 2. Grasp the handles and squeeze the blue release levers (callout 1). Figure 2-5 Remove the fuser 1 2 3. Pull the fuser (callout 2) straight out of the product to remove it. Reset the New Fuser Kit setting at the control panel NOTE: Use this procedure to reset the internal page count if a replacement fuser is installed. 1.
Pickup roller (Tray 1) CAUTION: Do not touch the spongy roller surface unless you are replacing the roller. Skin oils on the roller can cause paper pickup problems. 1. Open Tray 1 (callout 1), and then remove the pickup roller cover (callout 2). Figure 2-6 Remove the pickup roller (Tray 1) (1 of 2) 1 2. 2 Spead out the pickup roller retainers (callout 1) until both sides unlatch, and then remove the pickup roller (callout 2).
Separation pad (Tray 1) CAUTION: Do not touch the spongy roller surface unless you are replacing the roller. Skin oils on the roller can cause paper pickup problems. 1. Open Tray 1 (callout 1), and then remove the pickup roller cover (callout 2). Figure 2-8 Remove the separation pad (Tray 1) (1 of 4) 1 2. 2 Take out the tool (callout 2) supplied with a new separation pad (callout 1).
3. Insert the tool under the separation pad. Figure 2-10 Remove the separation pad (Tray 1) (3 of 4) 4. Rotate the top of the tool away from the product to release the separation pad, and then remove the tool and the separation pad together. Figure 2-11 Remove the separation pad (Tray 1) (4 of 4) Reinstallation tip You do not need to use the tool to install the new separation pad. Press the new pad with your hand until it snaps into place and engages with the engine.
Separation roller assembly (Tray 2) CAUTION: Do not touch the spongy roller surface unless you are replacing the roller. Skin oils on the roller can cause paper pickup problems. 1. Remove Tray 2 from the product. 2. Open the right-door assembly. 3. On the separation roller assembly, slide the lever (callout 1) toward the unlocked icon clicks into the unlocked position. until it Figure 2-12 Remove the separation roller assembly (Tray 2) (1 of 2) 1 4.
Pickup roller (Tray 2) CAUTION: Do not touch the spongy roller surface unless you are replacing the roller. Skin oils on the roller can cause paper pickup problems. 1. Open Tray 2. 2. Open the right-door assembly. 3. Remove the separation roller assembly (see Separation roller assembly (Tray 2) on page 97) 4. Lift one of the two levers (callout 1) on either side of the pickup roller, and then push the right side of the roller in the direction of the arrow.
Pickup roller, separation roller, and feed roller (1 x 500-sheet and 3 x 500-sheet paper feeders) CAUTION: Do not touch the spongy roller surface unless you are replacing the roller. Skin oils on the roller can cause paper pickup problems. TIP: You do not have to separate the product from the feeder to remove these rollers. 1. Remove the Tray 3 or Tray 4/5/6 cassette from the product, and then locate the rollers on the right-hand side of the tray cavity.
2. Release three tabs, and then pull the rollers in the direction of the arrow. Figure 2-16 Remove the 1 x 500 or 3 x 500 rollers (2 of 2) Reinstallation tip When you reinstall the rollers, make sure that the rollers snap into place.
Secondary transfer roller CAUTION: Do not touch the spongy roller surface unless you are replacing the roller. Skin oils on the roller can cause image quality problems. NOTE: If the secondary transfer roller is replaced, HP recommends that the ITB be replaced also. If both components are replaced at the same time, you must use the control-panel menus to reset the Transfer Kit menu item. See Reset the New Transfer Kit setting at the control panel on page 104. 1. Open the right-door assembly. 2.
Intermediate transfer belt (ITB) CAUTION: Do not touch the black-plastic belt. Skin oils and fingerprints on the belt can cause printquality problems. Always place the ITB on a flat surface in a safe and protected location. NOTE: If the ITB assembly is replaced, HP recommends that the secondary transfer roller be replaced also. If both components are replaced at the same time, you must use the control-panel menus to reset the Transfer Kit menu item.
3. Pull the ITB out of the product until two large handles expand along the right and left side of the ITB. Figure 2-19 Remove the intermediate transfer belt (2 of 3) 4. Grasp the large handles on the ITB, pull it straight out of the product until it stops, and then pull up to remove it from the product. CAUTION: The ITB is a sensitive component. Be careful when handling the ITB so that it is not damaged. Always place the ITB in a safe and protected location.
Reset the New Transfer Kit setting at the control panel NOTE: Use this procedure to reset the internal page count if a replacement ITB and secondary transfer roller are installed. 1. At the control panel, press the Home button 2. Open the following menus: 3. 104 ● Administration ● Manage Supplies ● Reset Supplies ● New Transfer Kit Use the Down arrow button Chapter 2 Removal and replacement . to highlight the Yes item, and then press OK to select it.
Formatter PCA CAUTION: ESD sensitive component. Do not replace the laser scanner and the formatter PCA at the same time. The settings for the laser scanner are stored in the formatter RAM. When you install a new laser scanner, it reads the settings from the formatter. Do not replace the DC controller PCA and the formatter PCA at the same time. The settings for the DC Controller PCA are stored in the formatter RAM. When you install a new DC Controller PCA, it reads the settings from the formatter.
2. Loosen two thumb screws, and then pull the formatter straight out and away from the product to remove it. Figure 2-22 Remove the formatter (2 of 2) 3. Firmly pull the formatter from the product. Place the formatter on a clean, flat, grounded surface. Reinstallation tip If the formatter PCA was replaced, print a configuration page and make sure that the serial number and page count information were transfered to the formatter PCA. If they were not, use the Service menu to reset these values.
Hard Drive Before proceeding, remove the following components: ● Formatter PCA. See Formatter PCA on page 105.
Remove the encrypted HDD NOTE: If you are installing a replacement hard drive, you must reinstall the product firmware. See Product updates on page 547. 1. Disconnect two connectors (callout 1). Figure 2-23 Remove the encrypted HDD (1 of 3) 1 2. Release one tab (callout 1), and then slightly separate the HDD support arm from the PCA.
3. Rotate the HDD up and away from the PCA, and then slide it as shown below to remove it. Figure 2-25 Remove the encrypted HDD (3 of 3) 1 2 Remove the solid-state hard drive NOTE: If you are installing a replacement hard drive, you must reinstall the product firmware. See Product updates on page 547. 1. Release the hard drive lock.
2. Remove the lock from the PCA. Figure 2-27 Remove the solid-state hard drive (2 of 3) 3. Disconnect the solid-state PCA from the formatter PCA, and then remove it.
Covers Identification and location Figure 2-29 External panels, covers, and doors 1 2 5 4 6 3 9 8 7 Table 2-1 External panels, covers, and doors ENWW Item Description Item Description 1 Rear-right cover (see Right-rear cover on page 119) 6 Top cover (see Top cover on page 121) Removal and replacement procedures 111
Table 2-1 External panels, covers, and doors (continued) 112 Item Description Item Description 2 Right-door assembly (see Right-door assembly on page 126) 7 Left cover (see Left cover on page 115) 3 Right-front cover and control-panel assembly (see Right-front cover and control-panel assembly on page 113) 8 Rear cover (see Rear cover on page 116) 4 Front-door assembly (see Front-door assembly on page 123) 9 Toner collection unit access door (see Toner collection unit access door on page 117
Right-front cover and control-panel assembly 1. Open the front door and the right door. 2. Remove two screws (callout 1). Figure 2-30 Remove the right-front cover and control-panel assembly (1 of 3) 1 Release two tabs on the top of the assembly also. 3. Release 3 tabs (callout 1) on the right side of the assembly.
4. Support the assembly, release one cable retainer (callout 1), and then disconnect two connectors (callout 2). Remove the assembly.
Left cover 1. Remove Tray 2 from the product. 2. Open the front door. 3. Remove three screws (callout 1). Starting from the left side of the cover, release six tabs (callout 2), and then remove the cover from the product. Figure 2-33 Remove the left cover 2 2 1 TIP: Opening the toner-collection door might make it easier to release the tabs on the left side of the cover.
Rear cover Remove the rear cover ▲ Remove five screws (callout 1), and then remove the cover (callout 2) from the product.
Toner collection unit access door 1. Open the toner collection unit access door (callout 1), remove the toner collection unit, and then release the link arm (callout 2) on the left side of the door. Figure 2-35 Remove the toner collection unit access door (1 of 3) 1 2 2. Partially close the door so that the right link arm (callout 1) can clear the stop (callout 2) on the door, and then disengage the link arm from the door.
3. Rotate the access door down 90 degrees (callout 1), and then pull on the right side of the door (callout 2) to remove the access door.
Right-rear cover 1. Remove the rear cover. See Rear cover on page 116. 2. Open the right-door assembly. 3. Remove two screws (callout 1), release one tab (callout 2), and then remove the cover. CAUTION: The ground spring on the back of the cover can easily be dislodged. Be careful not to lose it. See Reinstall the right-rear cover on page 120.
Reinstall the right-rear cover ▲ Make sure that the ground spring (callout 1) is correctly installed before you reinstall the right-rear cover.
Top cover Before proceeding, remove the following components: ● Right-front cover and control-panel assembly. See Right-front cover and control-panel assembly on page 113. ● Left cover. See Left cover on page 115. ● Remove the rear cover. See Rear cover on page 116. ● Right-rear cover. See Right-rear cover on page 119. Remove the top cover 1. Open the right-door assembly, and then remove four screws (callout 1). Figure 2-40 Remove the top cover (1 of 2) 1 1 2.
3. Release two tabs (callout 1), and then remove the cover (callout 2).
Front-door assembly 1. Remove the control panel. See Right-front cover and control-panel assembly on page 113. 2. Open the front door. 3. Remove one screw (callout 1) and the inner cover rail mount (callout 2). CAUTION: As shown in Figure 2-43 Remove the front-door assembly (2 of 4) on page 123, when removing the inner cover rail mount (callout 3), hold down the inner cover (callout 4) with one hand to prevent it from springing back at the product.
4. Close the inner cover, and then release two tabs on each stopper (callout 1) with a small flat-blade screwdriver (callout 2). Figure 2-44 Remove the front-door assembly (3 of 4) 1 NOTE: Each tab is at the end of the stopper that is closest to the product.
5. Position the door as shown below (callout 1), and then slide the front-door assembly in the direction that the arrow indicates to remove it from the product.
Right-door assembly Remove the following components: ● Rear cover (see Rear cover on page 116) ● Right rear cover (see Right-rear cover on page 119) 1. Open the right-door assembly 2. Remove one screw (callout 1), release the link arm (callout 2), and then disconnect two connectors (callout 3). Connectors J152 and J112 on the DC Controller. NOTE: The link arm is spring loaded and retracts into the product.
3. Carefully release one tab (callout 1), and then remove the cable cover (callout 2). Figure 2-47 Remove the right-door assembly (2 of 6) 2 1 4. Release one tab (callout 1), and then remove the guide (callout 2). TIP: Release the wire harnesses from the guide as you remove it.
5. Disconnect two connectors (callout 1). Figure 2-49 Remove the right-door assembly (4 of 6) 1 6. Remove one screw (callout 1), and then release the link arm (callout 2).
7. Remove two screws (callout 1), remove the hinge (callout 2), and then slide the right-door assembly (callout 3) to the left to remove it.
Main assemblies TIP: For clarity, some photos in this chapter show components removed that would not be removed to service the product. If necessary, remove the components listed at the beginning of a procedure before proceeding to service the product. Formatter case Before proceeding, remove the following components: ● Formatter PCA. See Formatter PCA on page 105. ● Left cover. See Left cover on page 115. ● Rear cover. See Rear cover on page 116. Remove the formatter case 1.
2. Remove nine screws (callout 1), and then slide the formatter case unit (callout 2) away from the DC controller to remove it.
Laser/scanner assembly CAUTION: Do not replace the laser scanner and the formatter PCA at the same time. The settings for the laser scanner are stored in the formatter RAM. When you install a new laser scanner, it reads the settings from the formatter. Before proceeding, remove the following components: ● Tray 2 ● Left cover. See Left cover on page 115. Remove the laser/scanner assembly 1. Open the front door. 2.
3. Release one tab (callout 1), remove the stopper (callout 2), and then disconnect one connector (callout 3). Figure 2-55 Remove the laser/scanner assembly (2 of 4) 1 2 3 4. Release one tab (callout 1), and then slide the cable guide (callout 2) in the direction that the arrow indicates. 5. Remove the cable guide (callout 2) and the flat cables (callout 3) together, and then remove one spring (callout 4).
6. While holding up the handle (callout 1), pull the laser/scanner (callout 2) up slightly and then out of the product. CAUTION: Do not touch the protective glass strip on top of the assembly. Figure 2-57 Remove the laser/scanner assembly (4 of 4) 1 2 Reinstallation tip Align the assembly with the guides on the left side of the opening when reinstalling the assembly. Align the pin on the bottom of the assembly with the hole in the product when reinstalling the assembly.
Paper pickup assembly Before proceeding, remove the following components: ● Tray 2 cassette. ● Tray 2 separation roller assembly. See Separation roller assembly (Tray 2) on page 97. ● ITB. See Intermediate transfer belt (ITB) on page 102. Remove the paper pickup assembly 1. Open the right door, pull out one tab (callout 1), pull the bottom of the cable cover out, and then pull up to remove the cable cover (callout 2).
2. Disconnect four connectors (callout 1). NOTE: The connectors might be hidden behind the assembly. Figure 2-59 Remove the paper pickup assembly (2 of 3) 1 3. Pull out one tab (callout 1), and then slide the guide (callout 2) to the right to remove it.
4. Remove two screws (callout 1), move the registration sensor flag (callout 2) to the up position, and then pull the paper pickup assembly (callout 3) toward you to remove it.
Reinstall the paper pickup assembly Use the steps below to reinstall the paper pickup assembly. If you are installing a replacement assembly, also see Installing a replacement paper pickup assembly on page 140 after completing these steps. 1. When reassembling the paper pickup assembly (callout 1), the sensor flag (callout 2) is in the way. Be sure to hold up the sensor flag when reassembling.
2. Make sure that the sensor flag is correctly installed, and that the flag moves properly after reassembling the paper pickup assembly.
Installing a replacement paper pickup assembly ▲ Use the Service menu to reset the New Registration Roller menu item and enter the Media Sensor Value from the replacement paper pickup assembly. Reset the New Registration Roller menu item a. Press the Home button b. Open the following menus: . ● Device Maintenance ● Service ● Service Access Code c. Use the arrow buttons to enter the access code, and then press the OK button. d. Press the Down arrow button then press the OK button.
d. Press the Down arrow button press the OK button. to highlight the Media Sensor Value menu, and then Figure 2-65 Media sensor value label ENWW e. Use the arrow buttons to enter the media sensor value found on the replacement assembly. f. Press the OK button to save to save the value.
Registration sensor assembly Before proceeding, remove the following components: ● Tray 2 cassette. ● Cassette separation roller assembly. See Separation roller assembly (Tray 2) on page 97. ● Intermediate transfer belt (ITB). See Intermediate transfer belt (ITB) on page 102. ● Cassette pickup drive assembly. See Paper pickup assembly on page 135. Remove the registration sensor assembly 1. Push the tab (callout 1) down, and then pull the top of the cover to remove the cover (callout 2).
2. Disconnect one connector (callout 1), and then detach the bottom part of the spring (callout 2) at the right end. If necessary, use a pick or needle-nose pliers to detach the spring. Figure 2-67 Remove the registration sensor assembly (2 of 4) 1 3. 2 Detach the bottom of one spring (callout 1) at the left end.
4. Release one of the registration sensor unit pivot hinges from the shafts (callout 1), pull out that end of the assembly (callout 2), and then repeat the procedure on the other pivot hinge.
Lifter-drive assembly Before proceeding, remove the following components: ● Tray 2 cassette. ● Fuser. See Fuser on page 93. ● ITB. See Intermediate transfer belt (ITB) on page 102. ● 1 x 500-paper feeder. See 1 x 500-sheet paper feeder assembly on page 222. ● 3 x 500-paper feeder (optional accessory). See 3 x 500-sheet paper feeder (optional accessory) on page 236. Remove the lifter-drive assembly 1. Verify that the right door is closed, and then turn the product so that the front side faces up.
2. Release the tab (callout 1), and then pull up to remove the cover (callout 2).
3. Disconnect two connectors (callout 1), remove one screw (callout 2), and then remove the lifter drive unit (callout 3). Figure 2-72 Remove the lifter-drive assembly (3 of 3) 1 3 2 Reinstallation tip Make sure that the tabs align correctly when reinstalling the lifter-drive assembly.
ITB front guide assembly Before proceeding, remove the following components: ● ITB. See Intermediate transfer belt (ITB) on page 102. ● Right-front cover and control-panel assembly. See Right-front cover and control-panel assembly on page 113. ● Left cover. See Left cover on page 115. ● Rear cover. See Rear cover on page 116. ● Right-rear cover. See Right-rear cover on page 119. ● Top cover. See Top cover on page 121. 1.
2. Remove three screws (callout 1), release four tabs (callout 2), and then remove the cartridge upper guide unit (callout 3). Figure 2-74 Remove the ITB front guide assembly (2 of 4) 3 1 2 3. Disconnect one connector (callout 1), and then release the cables (callout 3) from the cable clamp (callout 2).
4. Release one tab (callout 1), and then slide the ITB front guide assembly (callout 2) in the direction that the arrow indicates to remove it.
ITB rear guide assembly Before proceeding, remove the following components: ● ITB. See Intermediate transfer belt (ITB) on page 102. ● Right-front cover and control-panel assembly. See Right-front cover and control-panel assembly on page 113. ● Left cover. See Left cover on page 115. ● Rear cover. See Rear cover on page 116. ● Right-rear cover. See Right-rear cover on page 119. ● Top cover. See Top cover on page 121.
Residual toner full sensor Before proceeding, remove the following components: ● Toner-collection unit. See Toner-collection unit on page 91. ● Right-front cover and control-panel assembly. See Right-front cover and control-panel assembly on page 113. ● Left cover. See Left cover on page 115. ● Rear cover. See Rear cover on page 116. ● Toner collection unit access door. See Toner collection unit access door on page 117. ● Right-rear cover. See Right-rear cover on page 119. ● Top cover.
2. Remove two M4-screws (callout 1) and one M3-screw (callout 2). Then remove the toner cover (callout 3).
3. Disconnect one connector (callout 1), remove three screws (callout 2), and then remove the residual toner full sensor assembly (callout 3). CAUTION: During the removal process, make sure that the white gear (callout 4) does not fall out of the assembly. The white gear might stay on the product, and not come off with the assembly.
Reinstall the residual toner full sensor 1. If the white gear (callout 1) was removed with the residual toner full sensor assembly, carefully remove it from the assembly. Figure 2-82 Reinstall the residual toner full sensor (1 of 3) 1 2. Alight the flat portion of the gear with the corresponding flat portion of the drive shaft.
3. Install the gear on the shaft before you install the residual toner full sensor assembly.
Main drive assembly Before proceeding, remove the following components: ● Toner-collection unit. See Toner-collection unit on page 91. ● Formatter PCA. See Formatter PCA on page 105. ● Formatter case. See Formatter case on page 130. ● Right-front cover and control-panel assembly. See Right-front cover and control-panel assembly on page 113. ● Left cover. See Left cover on page 115. ● Rear cover. See Rear cover on page 116. ● Toner collection unit access door.
2. Remove one screw (callout 1), and then remove the sheet-metal plate (callout 2). Figure 2-86 Remove the main drive assembly (2 of 17) 1 2 3. Disconnect twenty-two connectors and six FFCs on the DC controller PCA (callout 1). TIP: Three connectors (callout 2) should be empty when the DC controller is reinstalled.
4. Disconnect three intermediate connectors (callout 1), and then release the wire harnesses (callout 3) from the guides (callout 2). Figure 2-88 Remove the main drive assembly (4 of 17) 3 2 1 5. Release one tab (callout 1), and then remove the guide (callout 2). TIP: Release the wire harnesses from the guide as you remove it.
6. Remove five screws (callout 1), and then remove the DC controller and the two sheet-metal support plates. CAUTION: Carefully unthread the FFCs from the plate to avoid damaging them when you remove the DC controller and the two sheet-metal support plates.
7. Disconnect three connectors (callout 1), remove two screws (callout 2), release one wire retainer (callout 3), and then remove the driver PCA (callout 4). Figure 2-91 Remove the main drive assembly (7 of 17) 2 3 4 1 8. Remove one screw (callout 1), and then remove the second transfer high-voltage power supply (callout 2) and the PCA holder (callout 3) assembly.
9. Release one tab (callout 1), and then remove the cover (callout 2). Figure 2-93 Remove the main drive assembly (9 of 17) 2 1 10. Remove one screw (callout 1), release four tabs (callout 2), and then remove the developing highvoltage power supply (callout 3). Reinstallation tip When you reinstall the power supply PCA, look through the holes on the PCA (callout 4) and make sure that the contact springs are correctly positioned against the back side of the PCA.
11. Remove one screw (callout 1), release four tabs (callout 2), and then separate the first transfer high-voltage power supply (callout 3) from the product. CAUTION: The PCA is still connected to the product. Disconnect one connector (callout 4) on the back side of the PCA to remove it. Reinstallation tip When you reinstall the power supply PCA, look through the holes on the PCA (callout 5) and make sure that the contact springs are correctly positioned against the back side of the PCA.
13. Disconnect one connector (callout 1), release one tab (callout 2), slide the cable guide (callout 3) to the left to release the it, and then move the guide to the side, out of the way. TIP: It might be easier to disconnect the connector if you release it from the holder. Figure 2-97 Remove the main drive assembly (13 of 17) 1 2 3 14. Use a small flat blade screwdriver to release one tab (callout 1), and then remove the sensor holder (callout 2).
15. Disconnect one connector (callout 1), and then remove the sensor assembly. Figure 2-99 Remove the main drive assembly (15 of 17) 1 16. Disconnect six connectors (callout 1), and then release the wire harnesses from the guides (callout 2).
17. Remove six screws (callout 1), and then remove the main drive assembly (callout 2). NOTE: Make sure that the right door is closed.
Install the main drive assembly NOTE: Installing a replacement assembly: follow the instructions in this section. Reinstalling the original assembly: some of these instructions in this section do not apply (for example, removing the shipping spacers). Do not rotate the gears when handling the assembly. If the gears are rotated—and become out of phase—it will be difficult to install the assembly on the product. 1.
2. With the right door closed, position the drive assembly near the product, and then rotate it up and onto the chassis. NOTE: Make sure that the right-door link arm shaft (callout 1) aligns with and is positioned in the hole (callout 2) on the arm on the drive assembly, and that the pins on the assembly (callout 3) are positioned in the holes in the link arms on the chassis (callout 4). Figure 2-103 Install the main drive assembly (2 of 8) 4 1 2 3 3. Install one screw (callout 1).
4. From the top of the product, look at each shutter arm. Make sure that they are in the closed position (callout 1). If they are in the open position (callout 2), carefully push on the shutters to close them. Figure 2-105 Install the main drive assembly (4 of 8) 1 2 5. Make sure that the six sheet-metal screw tabs (callout 1) on the drive assembly are flat against the product chassis.
6. With the drive assembly correctly installed, verify the following: ● Open and close the front door. The OPC drum drive gears (callout 1; two shown, four total) must move in and out when viewed from inside the product. ● Open and close the right door. The ITB drive gear (callout 2) must move in and out when viewed from inside the product. Figure 2-107 Install the main drive assembly (6 of 8) 2 1 7.
8. Reinstall the two small sheet-metal brackets. NOTE: The tab on the sheet-metal brackets must be inserted in the hole in the drive assembly chassis as shown below.
Fuser drive assembly Before proceeding, remove the following components: ● Toner-collection unit. See Toner-collection unit on page 91. ● Fuser. See Fuser on page 93. ● Formatter PCA. See Formatter PCA on page 105. ● Formatter case. See Formatter case on page 130 ● Right-front cover and control-panel assembly. See Right-front cover and control-panel assembly on page 113. ● Left cover. See Left cover on page 115. ● Rear cover. See Rear cover on page 116. ● Toner collection unit access door.
2. Disconnect two connectors (callout 1). Figure 2-111 Remove the fuser drive assembly (2 of 3) 1 3. Remove four screws (callout 1), and then remove the fuser drive assembly.
Install a replacement fuser drive assembly Use the following procedure to install a replacement fuser drive assembly or reinstall the original fuser drive assembly. 1. Replacement fuser drive assembly: Before beginning, take note of the spacer (callout 1) on the replacement fuser drive assembly. Original fuser drive assembly: Proceed to the next step. NOTE: The fuser drive motor is shown removed in the following figure. However, you do not need to remove the fuser motor to install the fuser drive assembly.
2. Replacement fuser drive assembly: Fasten the replacement fuser gear assembly to the product with four screws. Install the screws in the order shown below (callouts 1 to 4). Original fuser drive assembly: Install, but do not fully tighten four screws (callouts 1 to 4). Carefully push the drive assembly to the left (toward the right-door side of the product) until it slightly shifts forward. Apply steady pressure to hold the assembly in place, and then tighten the screws.
Fuser gear assembly Before proceeding, remove the following components: ● Toner-collection unit. See Toner-collection unit on page 91. ● Fuser. See Fuser on page 93. ● Right-front cover and control-panel assembly. See Right-front cover and control-panel assembly on page 113. ● Left cover. See Left cover on page 115. ● Toner collection unit access door. See Toner collection unit access door on page 117. ● Rear cover. See Rear cover on page 116. ● Right-rear cover.
2. Remove one screw (callout 1), release four tabs (callout 2), and then separate the first transfer high-voltage power supply (callout 3) from the product. CAUTION: The PCA is still connected to the product. Reinstallation tip When you reinstall the power supply PCA, look through the holes on the PCA (callout 5) and make sure that the contact springs are correctly positioned against the back side of the PCA. Figure 2-117 Remove the fuser gear assembly (2 of 9) 2 5 4 3.
4. Disconnect one connector (callout 1), remove four screws (callout 2), and then remove the fuser motor (callout 3). Figure 2-119 Remove the fuser gear assembly (4 of 9) 2 1 3 5. Disconnect three connectors (callout 1), and then release the wire harnesses from the guide (callout 2).
6. Disconnect one connector (callout 1), and then release the wire harness from the guide (callout 2). TIP: It might be easier to disconnect the connector, if you release it from the black-plastic holder. Figure 2-121 Remove the fuser gear assembly (6 of 9) 1 2 1 7. Disconnect two connectors (callout 1), and then release the wire harness from the retainer and guide (callout 2).
8. Disconnect one connector (callout 1), and then release the wire harness from the guide (callout 2).
9. Remove four screws (callout 1), and then remove the fuser gear assembly (callout 2). CAUTION: Do not remove the gear or solenoid located behind the fuser gear assembly. The gear and solenoid are installed in specific alignment with the other components behind the assembly. If the gear or solenoid are removed, the product will not properly function.
Install a replacement fuser gear assembly Use the following procedure to install a replacement fuser drive assembly or reinstall the original fuser gear assembly. 1. Replacement fuser gear assembly: Before beginning, take note of the spacer (callout 1) on the replacement fuser drive assembly. Original fuser gear assembly: Proceed to the next step. NOTE: The fuser drive motor is shown removed in the following figure. However, you do not need to remove the fuser motor to install the fuser gear assembly.
2. Replacement fuser drive assembly: Fasten the replacement fuser gear assembly to the product with four screws. Install the screws in the order shown below (callouts 1 to 4). Original fuser drive assembly: Install, but do not fully tighten four screws (callouts 1 to 4). Carefully push the drive assembly to the left (toward the right-door side of the product) until it slightly shifts forward. Apply steady pressure to hold the assembly in place, and then tighten the screws.
Paper delivery assembly Before proceeding, remove the following components: ● Fuser. See Fuser on page 93. ● Intermediate transfer belt (ITB). See Intermediate transfer belt (ITB) on page 102. ● Right-front cover and control-panel assembly. See Right-front cover and control-panel assembly on page 113. ● Left cover. See Left cover on page 115. ● Right-rear cover. See Right-rear cover on page 119. ● Top cover. See Top cover on page 121. Remove the delivery assembly 1.
2. Pull the left side of the unit away from the engine, and then slide the delivery unit (callout 1) in the direction that the arrow indicates to remove it. Figure 2-129 Remove the paper delivery assembly (2 of 2) 1 Reinstall the paper delivery assembly 1. Make sure that the delivery assembly (callout 1) two mounting holes (callout 2) align with the shafts (callout 3) on the product.
2. During reassembly, the white gear (callout 1) can become dislodged. Make sure that it is correctly installed on the assembly. Figure 2-131 Reinstall the paper delivery assembly (2 of 3) 1 3. After reinstalling the delivery assembly, verify that the sensor flag (callout 1) moves smoothly.
Duplex drive assembly (duplex models) Before proceeding, remove the following components: ● Fuser. See Fuser on page 93. ● Intermediate transfer belt (ITB). See Intermediate transfer belt (ITB) on page 102. ● Right-front cover and control-panel assembly. See Right-front cover and control-panel assembly on page 113. ● Left cover. See Left cover on page 115. ● Rear cover. See Rear cover on page 116. ● Right-rear cover. See Right-rear cover on page 119. ● Top cover. See Top cover on page 121.
2. Remove three screws (callout 1). Figure 2-134 Remove the duplex-drive assembly (2 of 3) 1 3. Release one tab (callout 1), and then remove the assembly (callout 2).
Delivery drive assembly (simplex models) Before proceeding, remove the following components: ● Fuser. See Fuser on page 93. ● Intermediate transfer belt (ITB). See Intermediate transfer belt (ITB) on page 102. ● Right-front cover and control-panel assembly. See Right-front cover and control-panel assembly on page 113. ● Left cover. See Left cover on page 115. ● Rear cover. See Rear cover on page 116. ● Right-rear cover. See Right-rear cover on page 119. ● Top cover. See Top cover on page 121.
Residual-toner-feed assembly Before proceeding, remove the following components: ● Intermediate transfer belt (ITB). See Intermediate transfer belt (ITB) on page 102. ● Left cover. See Left cover on page 115. ● Rear cover. See Rear cover on page 116. ● Toner collection unit access door. See Toner collection unit access door on page 117. ● Right-rear cover. See Right-rear cover on page 119. ● Top cover. See Top cover on page 121. ● Toner cover.
2. Remove two screws (callout 1), and then remove the residual-toner-feed assembly (callout 2). NOTE: When removing the residual-toner-feed assembly (callout 2), make sure that the assembly does not separate from the toner auger. This can spill toner in the product. To reduce the risk of such an incident, pull the assembly in the direction indicated by the arrow.
ITB motor (M1) Before proceeding, remove the following components: ● Toner-collection unit. See Toner-collection unit on page 91. ● Toner collection unit access door. See Toner collection unit access door on page 117. ● Rear cover. See Rear cover on page 116. ● Right-rear cover. See Right-rear cover on page 119. Remove the ITB motor 1.
2. Disconnect one connector (callout 1), remove four screws (callout 2), and then remove the motor (callout 3).
Drum motor (M2) Before proceeding, remove the following components: ● Toner collection unit. See Toner-collection unit on page 91. ● Right-front cover and control-panel assembly. See Right-front cover and control-panel assembly on page 113. ● Left cover. See Left cover on page 115. ● Rear cover. See Rear cover on page 116. ● Toner collection unit access door. See Toner collection unit access door on page 117. ● Right-rear cover. See Right-rear cover on page 119. ● Top cover.
Developing motor (M3) Before proceeding, remove the following components: ● Toner collection unit. See Toner-collection unit on page 91. ● Right-front cover and control-panel assembly. See Right-front cover and control-panel assembly on page 113. ● Left cover. See Left cover on page 115. ● Rear cover. See Rear cover on page 116. ● Toner collection unit access door. See Toner collection unit access door on page 117. ● Right-rear cover. See Right-rear cover on page 119. ● Top cover.
Fuser motor (M4) Before proceeding, remove the following components: ● Toner collection unit. See Toner-collection unit on page 91. ● Right-front cover and control-panel assembly. See Right-front cover and control-panel assembly on page 113. ● Left cover. See Left cover on page 115. ● Rear cover. See Rear cover on page 116. ● Toner collection unit access door. See Toner collection unit access door on page 117. ● Right-rear cover. See Right-rear cover on page 119. ● Top cover.
Developing-disengagement motor (M6) Before proceeding, remove the following components: ● Rear cover. See Rear cover on page 116. ● Right-rear cover. See Right-rear cover on page 119. ● Driver PCA. See Driver PCA on page 218. Remove the developing-disengagement motor Disconnect one connector (callout 1), remove two screws (callout 2), and then remove the motor (callout 3).
Power-supply fan (FM1) Before proceeding, remove the following components: ● Right-front cover and control-panel assembly. See Right-front cover and control-panel assembly on page 113. ● Left cover. See Left cover on page 115. ● Front-door assembly (steps 1 and 2 only). See Front-door assembly on page 123. Remove the power-supply fan 1. Disconnect one connector (callout 1), and then release the cables (callout 3) from the guide (callout 2).
2. Release two tabs (callout 1), and then remove the fan (callout 2) and the fan holder (callout 3) together. Figure 2-146 Remove the power-supply fan (2 of 3) 3 2 1 3. Pull on the sides of the fan holder to remove the fan from the holder.
Reinstallation tip When reinstalling the fan, verify that the fan cables (callout 1) are positioned as shown and that the label (callout 2) on the fan is facing toward the inside of the product.
Fuser fan (FM2) Before proceeding, remove the following components: ● Right-front cover and control-panel assembly. See Right-front cover and control-panel assembly on page 113. Remove the fuser fan 1. Disconnect one connector (callout 1), release one tab (callout 2), and then slide the guide (callout 3) down to remove it.
2. Disconnect three connectors (callout 1), and then release the cables (callout 3) from the cable guides (callout 2). Figure 2-149 Remove the fuser fan (2 of 4) 1 3 2 3 3. Release four tabs (callout 1), and then remove the fan (callout 2) and the fan holder (callout 3) together.
4. Turn the fan holder over, and then pull the fan out of the holder. Figure 2-151 Remove the fuser fan (4 of 4) Reinstallation tip Note the wiring path and label orientation for reinstallation.
Formatter fan (FM3) and ICB PCA Before proceeding, remove the following components: ● Left cover. See Left cover on page 115. ● Rear cover. See Rear cover on page 116. ● Formatter PCA. See Formatter PCA on page 105. ● Formatter case. See Formatter case on page 130. Remove the formatter fan and ICB PCA 1. Disconnect three connectors (callout 1) and one FFC (callout 2).
2. Remove one screw (callout 1) and then remove the sheet-metal plate (callout 2). Figure 2-153 Remove the formatter fan (2 of 5) 1 2 3. Disconnect one connector (callout 1), remove two screws (callout 2), and then remove the inter connect board (IBC) PCA (callout 3) from the assembly.
4. Release one tab (callout 1) and slide the formatter fan away form the sheet-metal plate to remove it. Figure 2-155 Remove the formatter fan (4 of 5) 1 5. Release three tabs (callout 1) and remove the fan (callout 2) from the holder (callout 3).
DC controller PCA CAUTION: Do not replace the DC controller PCA and the formatter PCA at the same time. The settings for the DC Controller PCA are stored in the formatter RAM. When you install a new DC Controller PCA, it reads the settings from the formatter. Before proceeding, remove the following components: ● Rear cover. See Rear cover on page 116. ● Right-rear cover. See Right-rear cover on page 119. Remove the DC controller PCA CAUTION: 1. ESD-sensitive part.
2. Disconnect three intermediate connectors (callout 1), and then release the cables (callout 3) from the cable guides (callout 2) on the top and right sides of the DC controller PCA. Figure 2-158 Remove the DC controller PCA (2 of 3) 3 2 1 3. Remove four screws (callout 1), and then remove the DC controller PCA (callout 2).
Low-voltage power supply Before proceeding, remove the following components: ● Tray 2 cassette. ● Left cover. See Left cover on page 115. Remove the low-voltage power supply WARNING! When removing the low-voltage power supply unit (callout 1), do not touch the electric element (callout 2) as shown. Be sure to hold the bottom side of the low-voltage power supply unit.
CAUTION: ESD-sensitive part. Unplug the power cord from the product before proceeding. 1. Open the front door, disconnect two connectors (callout 1), and then remove three screws (callout 2) that have a triangular icon next to them.
2. Slightly lift up on the low-voltage power supply (callout 1), slide it slightly forward, disconnect eight connectors (callout 2), and then release the cables from the front cable clamp. WARNING! Do not use the power supply electric element (callout 3) as a handle to pull out the power supply. TIP: One of the connectors (callout 2) is located far back inside the product. Figure 2-161 Remove the low-voltage power supply (2 of 3) 2 3 1 3.
Reinstallation tip When reinstallling the low-voltage power supply unit (callout 1), be careful not to catch the AC cables (callout 2) in the low-voltage power supply unit.
Imaging (developing) high-voltage power supply Before proceeding, remove the following components: ● Rear cover. See Rear cover on page 116. ● Right-rear cover. See Right-rear cover on page 119. ● Formatter case. See Formatter case on page 130. Remove the imaging (developing) high-voltage power supply CAUTION: ESD-sensitive part.
First transfer high-voltage power supply Before proceeding, remove the following components: ● Toner collection unit. See Toner-collection unit on page 91. ● Right-front cover and control-panel assembly. See Right-front cover and control-panel assembly on page 113. ● Left cover. See Left cover on page 115. ● Rear cover. See Rear cover on page 116. ● Toner collection unit access door. See Toner collection unit access door on page 117. ● Right-rear cover. See Right-rear cover on page 119.
2. Disconnect one connector (callout 2), and then remove the first transfer high-voltage power supply PCA (callout 1). Figure 2-165 Remove the first transfer high-voltage power supply (2 of 2) 2 1 Reinstallation tip When you reinstall the power supply PCA, look through the holes on the PCA (callout 1) and make sure that the contact springs are correctly positioned against the back side of the PCA.
Second transfer high-voltage power supply Before proceeding, remove the following components: ● Rear cover. See Rear cover on page 116. ● Right-rear cover. See Right-rear cover on page 119. Remove the second transfer high-voltage power supply CAUTION: 1. ESD-sensitive part. Disconnect all of the cables and FFCs from the DC controller (release the cables from the guides), remove five screws (callout 1), and then remove the DC controller and the DC controller support.
2. Release four tabs (callout 1), and then unroute the cable (callout 2) as you remove the second transfer high-voltage power supply (callout 3).
Driver PCA Before proceeding, remove the following components: ● Rear cover. See Rear cover on page 116. ● Right-rear cover. See Right-rear cover on page 119. Remove the driver PCA CAUTION: 1. ESD-sensitive part. Disconnect all of the cables and FFCs from the DC controller (release the cables from the guides), remove six screws (callout 1), and then remove the DC controller and the DC controller support.
2. Disconnect three connectors (callout 1), remove two screws (callout 2), and then unroute the cable (callout 3) as you remove the driver PCA (callout 4).
Power switch PCA Before proceeding, remove the following components: ● Right-front cover and control-panel assembly. See Right-front cover and control-panel assembly on page 113. Remove the power switch PCA CAUTION: ESD-sensitive part. 1. Open the front door and the right door. 2. Disconnect one connector (callout 1), release two tabs (callout 2), and then remove the PCA (callout 3).
Environmental sensor Before proceeding, remove the following components: ● Right-front cover and control-panel assembly. See Right-front cover and control-panel assembly on page 113. Remove the environmental sensor 1. Open the front door and the right door. 2. Disconnect one connector (callout 1), release one tab (callout 2), and then remove the environmental sensor (callout 3).
1 x 500-sheet paper feeder assembly 1 x 500 rear cover Remove two screws (callout 1), and then remove the rear cover (callout 2).
1 x 500 left cover 1. Take the cassette out of the feeder, release one tab (callout 1), and then remove the lever (callout 2). Figure 2-174 Remove the 1 x 500 left cover (1 of 2) 1 2 2. Remove one screw (callout 1), release four tabs from the inside (see the tip that follows this step), and then remove the left cover (callout 2).
TIP: The following figures show the tabs inside the cover.
1 x 500 right-front cover 1. Take the cassette out of the feeder, and then open the right door. 2. Remove one screw (callout 1), and then remove the right-front cover (callout 2).
1 x 500 front-upper cover 1. Remove the cassette from the feeder, and then remove the right-front cover (see 1 x 500 right-front cover on page 225). 2. Remove two screws (callout 1), release two tabs (callout 2), and then remove the front upper cover unit (callout 3).
1 x 500 right door 1. Lift the product off the feeder, and then open the tray right door. 2. Release the link arm (callout 1). Figure 2-178 Remove the 1 x 500 right door (1 of 3) 1 3. Release the stopper (callout 1), and then release the shaft (callout 2).
4. Slide the right door (callout 1) and the arm (callout 2) in the direction that the arrow indicates to remove them together, and then remove the arm from the right door unit.
1 x 500 right-lower cover 1. Remove the cassette from the feeder, and then remove the right door (see 1 x 500 right door on page 227). 2. Remove one screw (callout 1), and then slide the cover (callout 2) to the right to clear an alignment pin at the left side of the cover.
1 x 500 pickup assembly Before proceeding, remove the following components: ● Rear cover. See 1 x 500 rear cover on page 222. ● Right-front cover. See 1 x 500 right-front cover on page 225. ● Right door. See 1 x 500 right door on page 227. ● Right-lower cover. See 1 x 500 right-lower cover on page 229. 1. Disconnect three connectors (callout 1), and then remove one screw (callout 2).
2. Remove one screw (callout 1), and then remove the stopper of the right-door link (callout 2). Figure 2-183 Remove the 1 x 500 pickup assembly (2 of 4) 2 1 3. Remove one screw (callout 1).
4. Lift the 1 x 500 pickup assembly (callout 1) slightly to clear a tab (callout 2), and then slide it in the direction that the arrow indicates to remove it. Figure 2-185 Remove the 1 x 500 pickup assembly (4 of 4) 2 1 Reinstallation tip When reassembling the 1 x 500 pickup assembly, be sure to fit the shaft (callout 1) on the assembly to the hole (callout 2) in the feeder.
1 x 500 lifter-drive assembly 1. Remove the cassette from the feeder, and then remove the rear cover (see 1 x 500 rear cover on page 222). 2. Disconnect two connectors (callout 1). Figure 2-186 Remove the 1 x 500 lifter-drive assembly (1 of 2) 1 3. From the front, inside the tray cavity, remove three screws (callout 1), release one tab (callout 2), and then remove the 1 x 500 lifter-drive assembly (callout 3).
1 x 500 pickup motor 1. Remove the cassette from the feeder, and then remove the rear cover (see 1 x 500 rear cover on page 222). 2. Disconnect one connector (callout 1), remove two screws (callout 2), and then remove the 1 x 500 pickup motor (callout 3).
1 x 500 driver PCA 1. Remove the cassette from the feeder, and then remove the rear cover (see 1 x 500 rear cover on page 222). 2. Disconnect seven connectors (callout 1), remove two screws (callout 2), release two tabs (callout 3), and then remove the 1 x 500 driver PCA. NOTE: One connector (callout 4) on the 1 x 500 driver PCA remains empty.
3 x 500-sheet paper feeder (optional accessory) 3 x 500 rear cover Remove two screws (callout 1), and then remove the 3 x 500 rear cover (callout 2).
3 x 500 right and left cassette rails 1. Remove a cassette. 2. Remove two screws (callout 1), and then remove the 3 x 500 right (callout 2) and left (callout 3) cassette rails. Repeat this procedure for the remaining cassette rails.
3 x 500 paper deck controller PCAs 1. Remove the 3 x 500 rear cover (see 3 x 500 rear cover on page 236). 2. Disconnect all of the connectors for the desired PCA. 3. ● The top PCA has seven connectors. ● The middle PCA has six connectors. ● The bottom PCA has five connectors. Remove two screws (callout 1), release two tabs (callout 2), and then remove the PCA. Repeat this procedure for the remaining PCAs. NOTE: Some connectors (callout 3) on the PCAs are not used.
3 x 500 paper deck lifter-drive assembly This procedure describes removing the paper deck cassette 1 lifter-drive assembly. Use this procedure for any of the paper deck lifter assemblies. 1. Remove the 3 x 500 rear cover. See 3 x 500 rear cover on page 236. 2. Disconnect two connectors (callout 1). Figure 2-193 Remove the 3 x 500 paper deck lifter-drive assembly (1 of 2) 1 3.
3 x 500 paper deck pickup motor This procedure describes removing the paper deck cassette 1 pickup motor. Use this procedure for any of the paper deck pickup motors. 1. Remove the 3 x 500 rear cover. See 3 x 500 rear cover on page 236. 2. Disconnect one connector (callout 1), remove two screws (callout 2), and then remove the cassette pickup motor (callout 3).
3 x 500 front-lower cover 1. Remove the lowest cassette. 2. Remove one screw (callout 1), and then slide the 3 x 500 front-lower cover (callout 2) toward the left side of the feeder to remove it.
3 x 500 left cover 1. Release one tab (callout 1), and then remove the locking lever (callout 2). Figure 2-197 Remove the 3 x 500 left cover (1 of 2) 1 2 2. Remove one screw (callout 1), and then remove the left cover (callout 2).
3 x 500 right-corner cover Open the right door, remove two screws (callout 1), and then remove the 3 x 500 right-corner cover (callout 2).
3 x 500 front-upper cover 1. Remove the right-corner cover (see 3 x 500 right-corner cover on page 243). 2. Remove the upper cassette. 3. Remove two screws (callout 1), release two tabs (callout 2), and then remove the front-upper cover (callout 3).
3 x 500 right-door assembly 1. Open the right door, and then release one upper-link arm (callout 1). Figure 2-201 Remove the 3 x 500 right-door assembly (1 of 3) 1 2. Release one tab (callout 1), and then remove the stopper (callout 2).
3. Lift up on the door to release it, slide the lower-link arm (callout 1) along the slot in the chassis to the release point (callout 2), and then remove the 3 x 500 right door. CAUTION: The door remains attached to the feeder until the link arm is released. Do not damage the link arm when the door is removed.
3 x 500 right-lower cover 1 1. Remove the lowest cassette, and then remove the 3 x 500 right door assembly (see 3 x 500 rightdoor assembly on page 245). 2. Remove three screws (callout 1), loosen the top portion of the cover, and then remove the 3 x 500 right-lower cover 1.
3 x 500 right-lower cover 2 1. Remove the 3 x 500 rear cover (see 3 x 500 rear cover on page 236). 2. Release one tab (not shown), and then slide the 3 x 500 right-lower cover 2 (callout 1) toward the back of the feeder to remove it. NOTE: The figure in this step does not show the rear cover removed. Remove the rear cover to access the tab.
3 x 500 left-lower cover 1. Remove the lowest cassette, and then remove the 3 x 500 right door assembly (see 3 x 500 left cover on page 242). 2. Remove three screws (callout 1), and then remove the 3 x 500 left-lower cover.
3 x 500 rear-lower cover Before proceeding, remove the following components: ● Lowest cassette. ● Rear cover. See 3 x 500 rear cover on page 236. ● Right door assembly. See 3 x 500 right-door assembly on page 245. ● Right-lower cover. See 3 x 500 right-lower cover 1 on page 247. ● Left cover. See 3 x 500 left cover on page 242. ● Left-lower cover. See 3 x 500 left-lower cover on page 249.
3 x 500 paper deck pickup assembly Before proceeding, remove the following components: ● 3 x 500 rear cover. See 3 x 500 rear cover on page 236. ● Right-corner cover. See 3 x 500 right-corner cover on page 243 ● Right door assembly. See 3 x 500 right-door assembly on page 245. ● Right-lower cover. See 3 x 500 rear-lower cover on page 250. NOTE: Remove this cover onlyif you are removing the paper-feeder cassette 3 pickup assembly.
2. Remove the cassette, remove one screw (callout 1), and then remove the right-door link stopper (callout 2). Figure 2-209 Remove the 3 x 500 paper deck pickup assembly (2 of 3) 1 2 3. Remove one screw (callout 1), and then remove the paper deck pickup assembly (callout 2).
3 Solve problems To use the information in this chapter, you should have a basic understanding of the HP LaserJet printing process. Explanations of each mechanical assembly, the printer systems, and the basic theory of operation are contained in the English-language service manual. Do not perform any of these troubleshooting processes unless you understand the function of each product component.
Solve problems checklist If the product is not responding correctly, complete the steps in the following checklist, in order. If the product does not pass a step, follow the corresponding troubleshooting suggestions. If a step resolves the problem, you can stop without performing the other steps on the checklist. 1. Make sure that the control-panel display shows one of the following messages: Ready, Paused, or SLEEP MODE ON.
ENWW 8. Verify that you have installed the HP Color LaserJet Enterprise CP5520 Printer Series printer driver. Check the program to make sure that you are using the HP Color LaserJet Enterprise CP5520 Printer Series printer driver. 9. Print a short document from a different program that has worked in the past. If this solution works, the problem is with the program that you are using. If this solution does not work (the document does not print) complete these steps: a.
Menu map Print the menu maps 1. At the control panel, press the Home button 2. Open the following menus: ● Administration ● Reports ● Configuration/Status Pages . 3. Use the Down arrow button to highlight the Administration Menu Map item, and then press the OK button to select it. 4. Use the Up arrow button 5. Press the Home button to highlight the Print item, and then press the OK button. or Back button to exit the menus.
Control panel menus To use all of the capabilities of this product, a firmware upgrade might be required. HP recommends that you periodically go to www.hp.com/go/ljcp5525series_software to see if a new version of firmware is available. NOTE: Print a configuration page to determine the version of firmware currently installed in this product. Navigate the control-panel menus ● Press the Home button ● Use the up arrow button ● Press the OK button to select the menu item. to access the menus.
Table 3-3 Retrieve Job From Device Memory menu First level Second level Third level Values Retrieve Job From Device Memory All Jobs (No PIN) Print Range: 1 – 9999 NOTE: Individual job names also appear. Default = 1 Delete Select from the provided list. Supplies menu In the following table, asterisks (*) indicate the factory default setting.
Table 3-4 Supplies menu (continued) First level Second level Third level Fourth level Low Threshold Settings Color/Black Mix Values 1-100% Auto* Mostly Color Pages Mostly Black Pages Supply Messages Low Message On* Off Level Gauge On* Off Black Cartridge OK: - Status Cyan Cartridge OK: - Status Magenta Cartridge OK: Status Yellow Cartridge OK: - Status Toner Collection Unit OK: - Status Transfer Kit OK: Status Fuser OK: Status ENWW Menu map 259
Trays menu In the following table, asterisks (*) indicate the factory default setting. Table 3-5 Trays menu First level Second level Values Manage Trays Use Requested Tray Exclusively* First Manually Feed Prompt Always* Unless loaded Size/Type Prompt Display* Do not display Use another tray Enabled* Disabled Alternative Letterhead Mode Disabled* Enabled Blank Pages Auto* Yes Override A4/Letter Yes* No Tray 1 Size Select from a provided list. Tray 1 Type Select from a provided list.
Administration menu Reports menu Table 3-6 Reports menu First level Second level Configuration/Status Pages Print Third level Values Administration Menu Map Configuration Page Supplies Status Page Usage Page Paper Path Page File Directory Page Current Settings Page Color Usage Job Log Other Pages Print Demonstration Page RGB Samples CMYK Samples PCL Font List PS Font List General Settings menu In the following table, asterisks (*) indicate the factory default setting.
Table 3-7 General Settings menu (continued) First level Second level Third level Fourth level Adjust for Daylight Savings Energy Settings Values On Off* Sleep Delay 15* Range: 1 – 120 minutes Optimum Speed/ Energy Usage Faster First Page* Save Energy Save More Energy Save Most Energy Print Quality Adjust Color Highlights Cyan Density -5 to 5 Magenta Density Default = 0 Yellow Density Black Density Midtones Cyan Density -5 to 5 Magenta Density Default = 0 Yellow Density Black Density Sh
Table 3-7 General Settings menu (continued) First level Second level Third level Fourth level Values Adjust Paper Types Select from a list of paper types that the product supports. The available options are the same for each paper type. Print Mode Select from a list of print modes.
Table 3-7 General Settings menu (continued) First level Second level Third level Background Fourth level Values Normal* Alternate 1 Alternate 2 Alternate 3 Media Temp Normal* Alternate Uniformity Control Normal* Alternate 1 Alternate 2 Alternate 3 Pre-Rotation Normal* Alternate 1 Alternate 2 Alternate 3 Registration Normal* Alternate Transfer Control Normal* Alternate 1 Alternate 2 Alternate 3 Moisture Control Normal* Alternate Restore Optimize Edge Control Off Light Normal* Maximum Jam R
Table 3-7 General Settings menu (continued) First level Second level Third level Fourth level Values Manage Stored Jobs Quick Copy Job Storage Limit 1-300 Quick Copy Job Held Timeout Off* Default = 32 1 hour 4 Hours 1 Day 1 Week Default Folder Name for Stored Jobs Select from a list of folder names.
Retrieve From USB Settings menu Table 3-8 Retrieve From USB Settings menu First level Second level Values Retrieve From USB Settings Access Code Enable* Disable Print Settings menu In the following table, asterisks (*) indicate the factory default setting.
Table 3-9 Print Settings menu (continued) First level Second level Values Font Number Range: 0 – 999 Default = 0 Font Pitch Range: 0.44 – 99.99 Default = 10 Font Point Size Range: 4.00 – 999.75 Default = 12.00 Symbol Set Select from a list of symbol sets. Append CR to LF No* Yes Suppress Blank Pages No* Yes Media Source Mapping Standard* Classic Print Options menu In the following table, asterisks (*) indicate the factory default setting.
Table 3-10 Print Options menu (continued) First level Second level Two-Sided Format Values Book-style* Flip-style Enable Edge to Edge Overrides 268 Chapter 3 Solve problems Enabled Disabled* ENWW
Display Settings menu In the following table, asterisks (*) indicate the factory default setting. Table 3-11 Display Settings menu First level Display Brightness Second level Values Range: -10 to 10 Default = 0 Language Select from a list of languages that the product supports.
Manage Supplies menu In the following table, asterisks (*) indicate the factory default setting.
Table 3-12 Manage Supplies menu (continued) First level Second level Reset Supplies New Fuser Kit Third level Fourth level Values No Yes New Transfer Kit No Yes Manage Trays menu In the following table, asterisks (*) indicate the factory default setting.
Network Settings menu In the following table, asterisks (*) indicate the factory default setting. Table 3-14 Network Settings menu First level Values I/O Timeout Range: 5 – 300 sec Default = 15 Embedded Jetdirect See the table that follows for details. These menus have the same structure. If an additional HP Jetdirect network card is installed in the EIO slot, then both menus are available.
Table 3-15 Embedded Jetdirect (continued) First level Second level Third level IPv6 Settings Enable Fourth level Fifth level Values On* Off Address Manual Settings Enable On Off* Address DHCPV6 Policy Select from a provided list. Router Specified Router Unavailable* Always Security Primary DNS Select from a provided list. Secondary DNS Select from a provided list. Proxy Server Select from a provided list.
Table 3-15 Embedded Jetdirect (continued) First level Second level Third level Data Path Test Fourth level Fifth level Values Yes No* Select All Tests Yes No* Execution Time Range: 1 – 60 hours Default = 1 Execute Yes No* Ping Test Dest Type IPv4 IPv6 Dest IPv4 Range: 0 – 255 Default = 127.0.0.1 Dest IPv6 Select from a provided list.
Table 3-15 Embedded Jetdirect (continued) First level Second level Third level Fourth level Fifth level Refresh Values Yes No* Link Speed Auto* 10T Half 10T Full 100TX Half 100TX Full 100TX Auto 1000TX Full Troubleshooting menu In the following table, asterisks (*) indicate the factory default setting. Table 3-16 Troubleshooting menu First level Second level Third level Fourth level Values Exit Troubleshooting NOTE: This item only displays if you are backing out of the Troubleshooting menu.
Table 3-16 Troubleshooting menu (continued) First level Second level Third level Fourth level Test Duplex Path Values Off* On Number of Copies Range: 1 – 500 Default = 1 Manual Sensor Test Select from a list of the product sensors. Tray/Bin Manual Sensor Test Select from a list of the product sensors. Component Test Select from a list of available components.
Table 3-17 Backup/Restore menu First level Second level Third level Values Backup Data Scheduled Backups Enable Scheduling Disabled* Enabled Backup Time Default = current time Days Between Backups Default = 1 Backup Now Export Last Backup Restore Data Insert a USB drive that contains the backup file. Calibration/Cleaning menu In the following table, asterisks (*) indicate the factory default setting.
Service menu The personal identification number (PIN; Service Access Code) used to access the Service menu is 11552010. In the following table, asterisks (*) indicate the factory default setting.
Troubleshooting process When the product malfunctions or encounters an unexpected situation, the product control panel alerts you to the situation. This chapter contains information to help diagnose and solve problems. ● Use the pretroubleshooting checklist to evaluate the source of the problem and to reduce the number of steps that are required to fix the problem. ● Use the troubleshooting flowchart to pinpoint the root cause of hardware malfunctions.
General topic Questions Media ● Does the customer use only supported media? ● Is the media in good condition (no curls, folds, or distortion)? ● Is the media stored correctly and within environmental limits? ● Is the amount of media in the tray within specifications? ● Is the media correctly placed in the tray? ● Are the paper guides aligned with the stack? ● Is the cassette correctly installed in the product? ● Is each print cartridge installed correctly? ● Are original HP print cartrid
Table 3-19 Troubleshooting flowchart 1 Power on Is the product on and does a readable message display? Yes 2 Control panel messages 3 Event log No Does the message Ready display on the control panel? Yes No Open the Troubleshooting menu and print an event log to see the history of errors with this product. Does the event log print? Yes No Follow the power-on troubleshooting checks. See Power subsystem on page 282. After the control panel display is functional, see step 2.
Power subsystem Power-on checks The basic product functions should start up when the product is plugged into an electrical outlet and the power switch is pushed to the on position. If the product does not start, use the information in this section to isolate and solve the problem. Power-on troubleshooting overview Turn on the product power.
Power-on timing (approximate) Power-on timing from boot sequence to the Ready state might change as the firmware is upgraded. ● 00.00 seconds; power-button LED illuminates and fans rotate at high speed ● 00.
Tools for troubleshooting Component diagnostics LED diagnostics LED, engine, and individual diagnostics can identify and troubleshoot product problems. Understand lights on the formatter Three LEDs on the formatter indicate that the product is functioning correctly. 2 3 1 1 Formatter connectivity LED (lit when formatter is correctly seated) 2 HP Jetdirect LEDs 3 Heartbeat LED HP Jetdirect LEDs The embedded HP Jetdirect print server has two LEDs.
4. Press the Down arrow button. to highlight the Embedded Jetdirect option, and then press the OK 5. Press the Down arrow to highlight the Link Speed menu, and then press the OK button. 6. Select the appropriate link speed, and then press the OK button. Heartbeat LED The heartbeat LED indicates that the formatter is functioning correctly. While the product is initializing after you turn it on, the LED blinks on/off, on/off, pauses for a short duration, then repeats the sequence.
Defeating interlocks Different tests can be used to isolate different types of issues. For component or noise isolation, you can run the diagnostic test when the front and right doors are open. To operate the product with the doors open, the door switch levers must be depressed to simulate a closed-door position. WARNING! Be careful when performing printer diagnostics to avoid risk of injury. Only trained service personnel should open the doors and run the diagnostics with the covers removed.
3. Insert a folded piece of paper into the front door switch (callout 2). Wait until the product enters the Ready state. NOTE: The paper must be thick enough to depress and hold in place the sensor actuator arm. Figure 3-2 Defeating door interlocks (2 of 2) 1 Disable cartridge check Use this diagnostic test to print internal pages or send an external job to the product when one or more print cartridges are removed or exchanged. Consumable supply errors are ignored while the product is in this mode.
Engine test button 1. Turn the product on. 2. Use a fine-point tool, (for example a precision-slotted screwdriver with a 1 mm (0.04 in) blade width) to press the engine test button. NOTE: Access the engine test button through a hole in the rear cover. 3. An engine test page (lines in each of the print cartridge colors) prints. Figure 3-3 Engine test button location Paper-path test This diagnostic test generates one or more test pages that you can use to isolate the cause of jams.
NOTE: Duplex models only. ● Number of Copies. Set the numbers of copies to be printed; the choices are 1,10, 50, 100, or 500. 1. Press the Home 2. Open the following menus: button. ● Administration ● Troubleshooting ● Diagnostic Tests 3. Press the Down arrow 4. Select the paper-path test options for the test you want to run. to highlight PAPER PATH TEST, and then press the OK button. Manual sensor test Use this diagnostic test to manually test the product sensors and switches.
Table 3-20 Manual sensor diagnostic tests (continued) 290 Sensor or switch name Sensor or switch number Developer alienation sensor PS11 ITB alienation sensor SW5 Chapter 3 Solve problems ENWW
Front-door opening/closing switch (PS14) NOTE: This switch is also activated by the right door. See Right-door opening/closing sensor (PS15) on page 292. During this test, the right door must remain closed. 1. Open the front-door assembly to disengage the front-door opening/closing switch. 2. Close the front-door assembly, and then check the control panel on the product for sensor response. TIP: You can leave the front door open and use a folded piece of paper to activate the switch.
Right-door opening/closing sensor (PS15) NOTE: The front-door opening/closing switch (PS14) is also activated by the right door. During this test, the front door must remain closed. 1. Open the right-door assembly to disengage the right-door opening/closing photo-interrupter sensor. 2. Insert a piece of paper (callout 1) to override the front-door opening/closing switch (PS14). NOTE: The paper must be thick enough to depress and hold in place the sensor actuator arm.
3. Insert a thin piece of paper (callout 1) to activate the right-door opening/closing sensor (PS15). CAUTION: Using too thick of a piece of paper to activate this sensor might dislodge the photointerrupter body from its mounting bracket. Make sure you use a thin piece of paper to activate the sensor. Figure 3-6 Test the right-door opening/closing switch (2 of 2) 1 4. ENWW If there is no response, replace the right-door sensor.
TOP (top-of-page) sensor (PS5) 1. Open the right door, and then locate the sensor flag (callout 1). Figure 3-7 Test the TOP sensor (1 of 2) 1 2. Activate the TOP sensor. Figure 3-8 Test the TOP sensor (2 of 2) 294 3. Check the control-panel display for sensor response. 4. If there is no response, replace the registration assembly.
Fuser loop sensors 1 and 2 (PS7 and PS8) 1. Open the right door. 2. Slowly insert a piece of paper at the entrance of the fuser to activate the fuser loop sensors 1 and 2 underneath the fuser. Figure 3-9 Test the fuser loop sensors ENWW 3. Check the control-panel display for a sensor response. 4. If there is no response, replace fuser.
Fuser pressure-release sensor (PS9) 1. Open the right-door assembly. 2. Remove the fuser. 3. Insert a piece of paper as shown to activate the fuser pressure-release sensor. Figure 3-10 Test the fuser pressure-release sensor 296 4. Check the control-panel display for sensor response. 5. If there is no response, replace the fuser drive assembly.
Fuser output sensor (PS6) 1. Open the right-door assembly. 2. Open the fuser jam-access flap. Figure 3-11 Test the fuser output sensor (1 of 2) 3. Locate the fuser output sensor flag (callout 1), and then activate the sensor flag. Figure 3-12 Test the fuser output sensor (2 of 2) 1 ENWW 4. Check the control-panel display for a sensor response. 5. If there is no response, replace the fuser.
Developer alienation sensor (PS11) This sensor is located inside the main-drive assembly and cannot be accessed for direct manual testing. Use the paper path sensor test to test this sensor. 298 1. Press the Home button 2. Open the following menus: ● Administration ● Troubleshooting ● Diagnostic Tests . 3. Press the Down arrow button. 4.
ITB alienation switch (SW5) 1. Remove the toner cartridges and the ITB. Activate the senor by moving the flag located on the rear ITB guide rail. Figure 3-13 Test the ITB alienation switch ENWW 2. Check the control-panel display for sensor response. 3. If there is no response, replace the main drive assembly.
Tray/Bin manual sensor test Use this test to test the tray and bin sensors and switches manually. The following illustrations and table show the locations of these sensors. 1. Press the Home button 2. Open the following menus: 3. ● Administration ● Troubleshooting ● Diagnostic Tests . Press the Down arrow the OK button.
Table 3-21 Tray/Bin manual sensor test (continued) 1 ENWW Sensor or switch name Sensor or switch number Tray 6 paper size switches SW92 and SW93 Tray 6 feed sensor SR91 Tray 6 opening/closing sensor1 SW1 Output bin full sensor PS10 Tray 4, Tray 5, and Tray 6 use the same opening/closing sensor (SW1) on the right door of the accessory.
Tray 1 paper sensor (PS2) 1. Open Tray 1. 2. Locate the Tray 1 paper-present sensor flag (callout 1), and then toggle the sensor flag to activate the sensor. Figure 3-14 Test the Tray 1 paper present sensor 1 302 3. Check the control-panel display for sensor response. 4. If there is no response, replace the paper pickup assembly.
Tray 2 paper present sensor (PS1) 1. Remove the tray. 2. In the tray cavity, release the spring loaded tray-present lever to lower the flag (callout 1), and then toggle the flag to activate the sensor. Figure 3-15 Test the tray 2 paper sensor 1 ENWW 3. Check the control-panel display for sensor response. 4. If there is no response, replace the last paper detect sensor.
Tray 2 paper surface sensor (PS4) 1. Remove the tray. 2. In the tray cavity, insert a slip of paper in the photo sensor receptor and transmitter (callout 1). Figure 3-16 Tray 2 paper surface sensor 1 304 3. Check the control-panel display for sensor response. 4. If there is no response, replace the lifter drive assembly.
Tray 2 paper size switches (SW7 and SW8) NOTE: These switches also detect cassette presence. If these switches fail, the message Tray open could appear on the control-panel display. 1. Remove the tray. From inside the tray cavity, push any of the switch buttons (callout 1). TIP: You can test these sensors by opening, and then closing the tray. Figure 3-17 Test the Tray 2 paper size switches ENWW 2. Check the control-panel display for sensor response. 3.
Tray 3 paper sensor (SR3) 1. Remove the tray. 2. In the tray cavity, release the spring loaded tray-present lever to lower the flag (callout 1), and then toggle the flag to activate the sensor. Figure 3-18 Test Tray 3 paper sensor 1 306 3. Check the control-panel display for sensor response. 4. If there is no response, replace the paper pickup assembly.
Tray 3 paper surface sensor (SR2) 1. Remove the tray. 2. In the tray cavity, release the spring loaded tray-present lever to lower the flag (callout 1), and then toggle the flag to activate the sensor. Figure 3-19 Test Tray 3 paper sensor 1 ENWW 3. Check the control-panel display for sensor response. 4. If there is no response, replace the paper pickup assembly.
Tray 3 paper size sensors (SW2 and SW3) NOTE: These switches also detect cassette presence. If these switches fail, the message Tray open could appear on the control-panel display. 1. Remove the tray. From inside the tray cavity, push any of the switch buttons (callout 1). TIP: You can test these sensors by opening, and then closing the tray. Figure 3-20 Test Tray 3 paper size sensors 1 308 2. Check the control-panel display for sensor response. 3.
Tray 3 feed sensor (SR1) 1. Open the paper-feeder door. 2. Insert a piece of paper as shown to activate the feed sensor. TIP: Use stiff paper when performing this test (for example a business card or index card). Figure 3-21 Test the Tray 3 feed sensor ENWW 3. Check the control-panel display for sensor response. 4. If no response, replace the paper pickup assembly.
Tray 3 door opening/closing sensor (SW1) 1. Open and then close the paper-feeder door to activate the sensor. The tab on the door (callout 1) activates the senor (callout 2). Figure 3-22 Test the Tray 3 door opening/closing sensor 2 1 310 2. Check the control-panel display for sensor response. 3. If no response, replace the button switch.
Tray 4 paper sensor (SR3) See Tray 3 paper sensor (SR3) on page 306. Tray 4 paper surface sensor (SR2) See Tray 3 paper surface sensor (SR2) on page 307. Tray 4 paper size sensors (SW2 and SW3) See Tray 3 paper size sensors (SW2 and SW3) on page 308. Tray 4 feed sensor (SR1) See Tray 3 feed sensor (SR1) on page 309. Tray 4 door opening/closing door sensor (SW1) NOTE: Tray 4, Tray 5, and Tray 6 use the same opening/closing door sensor (SW1). 1.
Tray 5 paper sensor (SR83) See Tray 3 paper sensor (SR3) on page 306. Tray 5 paper surface sensor (SR82) See Tray 3 paper surface sensor (SR2) on page 307. Tray 5 paper size sensors (SW82 and SW83) See Tray 3 paper size sensors (SW2 and SW3) on page 308. Tray 5 feed sensor (SR81) See Tray 3 feed sensor (SR1) on page 309. Tray 5 door opening/closing sensor (SW1) See Tray 4 door opening/closing door sensor (SW1) on page 311. Tray 6 paper sensor (SR93) See Tray 2 paper present sensor (PS1) on page 303.
Output-bin-full sensor (PS10) 1. Locate the output-bin-full sensor flag (callout 1), and then activate the sensor flag. Figure 3-24 Test the output-bin-full sensor 1 2. Check the control-panel display for sensor response. 3. If there is no response, examine the flag at the left end of the output bin full sensor flag. If the flag is broken, replace the paper delivery assembly. If the flag is not broken, replace the fuser gear assembly.
NOTE: Exiting the Paper-path sensor test menu and then reentering it will clear the test values from the previous test. Viewing the sensor status before you activate the test should show that the sensors PS9, PS11 and SW5 have already been activated. After running the Paper-path sensor test, sensor PS9 does not show any activation status.
Each component test can be performed once or repeatedly. If you select the Repeat option (at the end of the menu), the test cycles the component on and off. This process continues for two minutes, and then the test terminates. NOTE: The front or side door interlocks must be defeated to run the component tests. Some tests may require that the ITB and print cartridges be removed. The control panel display prompts you to remove some or all cartridges during certain tests. 1. Press the Home button . 2.
Table 3-23 Component tests (1 of 2) (continued) Component test Component tested Comments ITB Contact/Alienation Motor M4 (fuser motor) Drives the fuser motor M4 (drives the motor four times) and the T1 roller disengagement solenoid SL5, and brings the T1 roller to either one of the following states: SL5 (disengagement solenoid) ● 4 rollers are disengaged (home position) ● Only K T1 roller is engaged or 4 rollers are engaged If home position of the T1 roller is not commanded within 10 seconds, the
Table 3-23 Component tests (1 of 2) (continued) Component test Component tested Comments Tray Pickup Solenoid SL2 (Tray 1 pickup solenoid) Drives the Tray 1 pickup solenoid SL2, the Tray 2 cassette pickup solenoid SL1, the 500 sheet feeder pickup solenoid SL1, and each of the 3x500 paper deck cassette solenoids, cassette 1 SL1, cassette 2 SL82, and cassette 3 SL92, individually for 5 seconds.
Table 3-24 Component tests (2 of 2) (continued) Component test Component tested Comments Fuser Fan FM2 Turn the product power off, and then on. Listen at the front-right-lower corner of the print engine for fan noise while the product initializes. Full speed intake fan Cools the following areas: Formatter Fan FM3 ● duplex feed ● ITB Turn the product power off, and then on. Listen at the back-lower center area of the rear cover for fan noise while the product initializes.
Diagrams Block diagrams Figure 3-25 Product cross section 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 22 21 19 18 17 16 Item Description Item Description 1 ITB 12 MP tray pickup roller 2 Primary transfer roller 13 MP tray separation pad 3 Delivery roller 14 Cassette pickup roller 4 Duplex reverse roller (duplex models only) 15 Cassette separation roller 5 Duplex flapper (duplex models only 16 Feed roller 6 Pressure roller 17 Media sensor 7 Duplex feed roller (duplex models on
Figure 3-26 Optional paper feeder (Tray 3) cross section 1 4 320 1 Pickup roller 2 Feed roller 3 Separation roller 4 Cassette Chapter 3 Solve problems 2 3 ENWW
Plug/jack locations 1 2 3 4 ENWW 1 Hi-Speed USB 2.
Location of connectors DC controller connections Figure 3-27 DC controller connections J93 J131 J181 J81 J101 J172 J171 J102 J91 J33 SW301 J21 J92 J151 J161 J51 J112 J121 J63 J122 J25 J152 J73 J111 J26 J71 J192 J72 J62 J61 Table 3-25 DC controller connections Item Description Item Description Item Description J21 DC controller power J73 Secondary transfer J122 Top of page sensor J25 Low-voltage power supply J81 ITB motor J131 Fuser Fuser motor Drum motor Developing
Table 3-25 DC controller connections (continued) Item Description Item Description Item Description J33 Environment sensor J91 Duplex reverse solenoid J151 Cassette paper size Cassette paper presence Cassette pickup solenoid Cassette lifter motor Pickup motor Developing disengagement motor J51 Formatter J92 Duplex feed motor J152 Duplex reverse motor MP tray paper presence MP tray pickup solenoid J61 Laser scanner J93 Driver PCA J161 Cartridge toner level sensors J62 Laser scanne
Product connections Figure 3-28 Product connections (1 of 6) J832 J831 1 2 J105 J110 J302 J106 3 J203 4 J304 J305 J303 J1001 J502 J301 324 Item Description 1 Laser scanner unit 2 Low-voltage power supply 3 Power switch PCA 4 Environment sensor Chapter 3 Solve problems ENWW
Figure 3-29 Product connections (2 of 6) 1 2 J515 3 J516 J514 J517 J518 4 5 J523 6 7 J553 8 J522 J739 J742 ENWW Item Description 1 Developing motor 2 Drum motor 3 Fuser motor 4 ITB motor 5 Pickup motor 6 Developing disengagement motor Tools for troubleshooting 325
Item Description 7 Drive unit 8 Lifter drive unit Figure 3-30 Product connections (3 of 6) 2 1 3 4 J1001 5 6 J557 J558 J559 J560 326 Item Description 1 High-voltage power supply imaging (developing) PCA 2 High-voltage power supply 1st transfer PCA 3 Driver PCA Chapter 3 Solve problems ENWW
Item Description 4 DC controller PCA 5 High-voltage power supply 2nd transfer PCA 6 Toner remaining detect PCA Figure 3-31 Product connections (4 of 6) J554 1 J535 J538 2 ENWW Item Description 1 Registration sensor assembly 2 Paper pickup drive unit Tools for troubleshooting 327
Figure 3-32 Product connections (5 of 6) 1 J704 J552 5 J522 J109 6 J525 J106 J51 J708 J142 J524 4 2 3 328 Item Description 1 Fuser 2 24V interlock switch 3 Fuser fan 4 Power supply fan 5 ICB PCA 6 Formatter fan Chapter 3 Solve problems ENWW
Figure 3-33 Product connections (6 of 6) 1 J736 J152 J706 2 3 J705 ENWW Item Description 1 Right door assembly 2 ITB rear guide 3 ITB front guide Tools for troubleshooting 329
Figure 3-34 Paper feeder connections 1 J2006 J707 J706 J704 2 J733 Paper feeder controller PCA J734 J705 3 J701 J702 J703 J752 J703 J751 330 Item Description 1 Paper feeder lifter-drive assembly 2 Paper feeder PCA 3 Paper feeder paper-pickup assembly Chapter 3 Solve problems ENWW
Locations of major components Figure 3-35 External component locations 1 2 5 4 6 3 9 8 7 ENWW Item Description Item Description 1 Right-rear cover 6 Top cover 2 Right-door assembly 7 Left cover 3 Right-front cover 8 Rear cover 4 Front-door assembly 9 Toner collection unit access-door 5 Cassette (Tray 2) Tools for troubleshooting 331
Figure 3-36 Major component locations (1 of 3) 2 1 3 4 5 332 Item Description 1 Laser scanner unit 2 Toner collection unit 3 Fuser Chapter 3 Solve problems ENWW
ENWW Item Description 4 Main drive unit 5 Lifter drive unit Tools for troubleshooting 333
Figure 3-37 Major component locations (2 of 3) 2 1 3 4 5 6 9 7 8 334 Item Description Item Description 1 ITB front guide unit 6 Duplex drive unit (duplex models only) 2 ITB rear guide unit 7 Delivery drive unit (simplex models only) 3 Delivery unit 8 Cassette (Tray 2) Chapter 3 Solve problems ENWW
Item Description Item Description 4 Toner collection unit full sensor 9 ITB unit 5 Cassette pickup drive unit Figure 3-38 Major component locations (3 of 3) 1 2 3 ENWW Item Description 1 Waste toner carrier unit 2 Formatter 3 Fuser drive unit Tools for troubleshooting 335
Figure 3-39 Motors, fans, and rollers component locations 1 2 3 4 5 7 6 8 12 9 10 11 336 Item Description Item Description 1 Secondary transfer roller unit 7 Drum motor 2 MP tray (Tray 1) pickup roller 8 Fuser motor 3 MP tray (Tray 1) separation pad 9 ITB motor 4 Cassette (Tray 2) separation roller unit 10 Developing disengagement motor Chapter 3 Solve problems ENWW
Item Description Item Description 5 Cassette (Tray 2) pickup roller unit 11 Fuser fan 6 Developing motor 12 Power supply fan Figure 3-40 PCA component locations 2 1 3 4 5 6 8 7 ENWW Item Description Item Description 1 Low-voltage power-supply PCA 5 High-voltage power supply 2nd transfer PCA 2 High-voltage power supply 1st transfer PCA 6 High-voltage power supply imaging (development) PCA 3 Driver PCA 7 Environment sensor PCA 4 DC controller PCA 8 Power switch PCA Tool
338 Chapter 3 Solve problems 23 K developing bias 22 C developing bias 21 M developing bias 20 Y developing bias 19 K primary charging bias 18 Y/M/C primary charging bias 17 Fuser heater 16 Developer disengagement motor 15 Developer motor 14 Drum motor 13 Fuser motor 12 ITB motor 11 Pickup motor 10 Scanner motor 9 K video signal 8 C video signal 7 M video signal 6 Y video signal 5 Top of paper signal 4 Fuser output sensor 3 Top of paper sensor 2 Cassette pickup solenoid 1 Print comma
ENWW 30 Fuser fan 29 Power fan 28 T2 bias 27 K T1 bias 26 C T1 bias 25 M T1 bias 24 Y T1 bias Power ON WAIT STBY INTR PRINT LSTR STBY Figure 3-42 General timing chart (2 of 2) Tools for troubleshooting 339
340 Chapter 3 Solve problems ENWW Formatter fan FM3 2 1 2 1 J102 1 2 2 1 7 2 J719DH J719D 8 1 6 3 1 2 1 2 1 2 4 5 J718H J718D J718L 2 7 3 6 ICB 5 4 3ST MEM3 J303ICB 2 1 8 GND F P_ 3 .
6 3 4 5 5 6 6 7 8 7 8 2 M2 1 2 J515 1 3 4 4 5 5 M 6 6 7 Drum motor 3 7 8 3 2 4 1 3 2 3 M 4 1 4 J525D J525DH 2 1 1 6 J552D J552DH J552L J520 Duplex reverse motor M7 8 4 3 5 2 5 J2 8 5 4 3 5 6 1 2 1 2 1 2 2 SL 1 4 3 2 1 J525L J522D J522DH J522L 1 4 3 2 2 3 4 5 5 M 6 6 7 7 8 8 1 2 1 2 M1 1 2 J517 16 15 14 13 12 11 10 9 J81A 3 4 J518 1 2 3 7 6 J1002 J1005 5 4 3 2 1 J519 Developer Developer disengagement di
PF pickup solenoid SL1 J752 SL SR3 SR2 SR1 PF cassette media out sensor PF media st ack surface sensor J703L GND PLVL +3.3U J703D AOUT2 2 1 M1 J705 GND J704 DOPEN AOUT1 BOUT2 PICK +24V PSNS J702D +3.3U GND +3.
6 SL1 PD CST1 media out sensor PD CST1 media PD CST1 media feed sensor stack surface sensor SR1 PD CST1 SR2 SR3 pickup solenoid J851 J951 J703L GND J803L 3 2 1 J903L +3.3U PSNS GND PLVL +3.3U J703D J702D GND PATHS +3.3U BOUT1 BOUT2 AOUT2 AOUT1 J801D PICK GND +3.3U PSNS GND PLVL +3.3U J803D J802D +3.3U PATHS PICK BOUT1 BOUT2 AOUT2 AOUT1 J901D +24V GND +3.3U PSNS GND PLVL +3.3U J903D J902D +3.
Internal print-quality test pages Print-quality-troubleshooting pages Use the built-in print-quality-troubleshooting pages to help diagnose and solve print-quality problems. 1. Press the Home 2. Open the following menus: 3. button. ● Administration ● Troubleshooting ● Print Quality Pages Press the Down arrow to highlight the Print PQ Troubleshooting Pages item, and then press the OK button to print the pages.
Figure 3-48 Yellow print-quality troubleshooting page Yellow Green Figure 3-49 Yellow comparison page Green Yellow Yellow cannot be easily seen unless combined with cyan, so half of each page is yellow and the other half is an amplified version of yellow problems (green half). Compare the yellow on page one with the corresponding green on page two for defects. You can also check the cyan page for defects.
Figure 3-50 Black print-quality troubleshooting page 1 2 3 1. Grids The grids are in inches and millimeters. They are label with letters and numbers so that defects can be described by position and by distance between repeats. 2. Color plane registration (CPR) bars After printing, the box with no extra color in each area on each page shows how far off the CPR of that color is. Each page has two process direction areas and three scan direction areas that are labeled x and y and 1–11.
Diagnostics page Use the diagnostics page to evaluate problems with color plane registration, EP parameters, and print quality. 1. Press the Home 2. Open the following menus: 3. button. ● Administration ● Troubleshooting ● Print Quality Pages Press the Down arrow to print the page.
348 4 Color plane registration 5 Primary colors 6 Secondary colors 7 Temperature values (21A) 8 Humidity values (21B) Chapter 3 Solve problems ENWW
Clean the paper path Process a cleaning page 1. Press the Home button 2. Open the following menus: . ● Device Maintenance ● Calibration/Cleaning 3. Press the Down arrow button. 4. The product prints a cleaning page, and then returns to the main menu. Discard the printed page. to highlight the Print Cleaning Page item, and then press the OK Set up an auto cleaning page Use the procedure in this section to set up an automatic cleaning page. 1. Press the Home button 2.
Configuration page Depending on the model, up to three pages print when you print a configuration page. In addition to the main configuration page, the embedded Jetdirect configuration pages print. Configuration page Use the configuration page to view current product settings, to help troubleshoot product problems, or to verify installation of optional accessories, such as memory (DIMMs), paper trays, and printer languages. 1. Press the Home button 2. Open the following menus: .
Figure 3-51 Configuration page 4 1 5 6 2 7 8 3 ENWW 1 Printer information 2 Installed personalities and options 3 Color density 4 Calibration information 5 Memory 6 Event log 7 Security 8 Paper trays and options Tools for troubleshooting 351
HP embedded Jetdirect page The second configuration page is the HP embedded Jetdirect page, which contains the following information: Figure 3-52 HP embedded Jetdirect page 1 4 2 5 3 6 1 HP Jetdirect Configuration indicates the product status, model number, hardware firmware version, port select, port configuration, auto negotiation, manufacturing identification, and manufactured date.
Finding important information on the configuration pages Certain information, such as the firmware date codes, the IP address, and the e-mail gateways, is especially helpful while servicing the product. This information is on the various configuration pages.
Color-band test The color-band test page shows bands of colors that can indicate whether or not the product is producing colors correctly. 354 1. Press the Home button 2. Open the following menus: . ● Administration ● Troubleshooting ● Print Quality Pages 3. Press the Down arrow to highlight the Color Band Test item, and then press the OK button. 4. Press the Down arrow to highlight the Print Test Page item, and then press the OK button.
Print quality troubleshooting tools Repetitive image-defect ruler Use a ruler to measure occurrences of repetitive image defects to help solve image quality problems. Place the ruler next to the first occurrence of the defect on the page. Find the distance between identical defects and use the figure below to identify the component that is causing the defect. NOTE: When printing this defect ruler, verify that any scaling options in the printer driver are disabled.
Calibrate the product Calibration is a product function that optimizes print quality. If you experience any image-quality problems, calibrate the product. 1. Press the Home button 2. Press the Down arrow button. to highlight the Device Maintenance menu, and then press the OK 3. Press the Down arrow button. to highlight the Calibration/Cleaning menu, and then press the OK 4. Press the Down arrow to highlight the Full Calibration or Quick Calibration setting, and then press the OK button. .
Sign In menu Table 3-27 Sign In menu First level Second level User Access Code Access Code Values Description Access the product with a user–level personal identification number (PIN). NOTE: Some menus or functions might not be available. Administrator Access Code Access Code Access the product with a administrator–level PIN. Service Access Code Access Code Access the product with a technician– level PIN.
Retrieve Job From USB menu Use the Retrieve Job From USB menu to view listings of jobs stored on an external USB memory device. NOTE: You must enable this feature by using the control-panel menus or the HP Embedded Web Server before it can be used. To enable this feature by using the control-panel menus, access the Administration menu, Retrieve From USB Settings sub menu, and then select Enable.
Retrieve Job From Device Memory menu Use the Retrieve Job From Device Memory menu to view listings of jobs stored on the internal product memory. Table 3-29 Retrieve Job From Device Memory menu First level Second level Third level Values Description Retrieve Job From Device Memory All Jobs (No PIN) Print Range: 1 – 9999 Use the Retrieve Job From Device Memory item to view a listing of all jobs stored in the product memory. NOTE: Individual job names also appear.
Supplies menu In the following table, asterisks (*) indicate the factory default setting. Table 3-30 Supplies menu First level Second level Manage Supplies Supplies Status Supply Settings Third level Fourth level Black Cartridge Very Low Settings Values Description Stop Prompt to continue* Continue Select what the product should do when the print cartridge is very near the end of its estimated life. Stop: The product stops until you replace the cartridge.
Table 3-30 Supplies menu (continued) First level Second level Third level Fourth level Color Cartridges Very Low Settings Values Description Stop Prompt to continue* Continue Select what the product should do when the print cartridge is very near the end of its estimated life. Stop: The product stops until you replace the cartridge. Prompt to continue: The product stops until you clear the prompt message. Continue: The product provides an alert message, but it continues printing.
Table 3-30 Supplies menu (continued) First level Second level Third level Transfer Kit Fourth level Values Description Low Threshold Settings 1-100% Use the arrow buttons to enter the percentage of estimated supplies life at which you want the product to alert you that the cartridge is low. Very Low Settings Stop Stop: The product stops until you replace the transfer kit. Prompt to continue* Continue Prompt to continue: The product stops until you clear the prompt message.
Table 3-30 Supplies menu (continued) First level Second level Third level Supply Messages Low Message Fourth level Values Description On* Off Select how the product displays the supply information. Low Message: Determines whether or not a low supply message is displayed on the control panel. Level Gauge On* Off LEVEL GAUGE: Determines whether or not a supply level gauge appears on the control panel. Black Cartridge OK: - Status Supply status message—no action required.
Table 3-31 Trays menu First level Second level Values Description Manage Trays Use Requested Tray Exclusively* Use this feature to control how the product handles jobs that have specified a specific input tray.
Table 3-31 Trays menu (continued) First level Second level Values Description Tray 1 Size Select from a provided list. Allows you to configure the paper size for Tray 1. The default is Any Size. See the product user guide for a complete list of available sizes. Tray 1 Type Select from a provided list. Allows you to configure the paper type for Tray 1. The default is Any Type. See the product user guide for a complete list of available types. Tray 2 Size Select from a provided list.
Table 3-32 Reports menu (continued) First level Other Pages 366 Second level Values Description Administration Menu Map Prints the control-panel menu map, which shows the layout of the control-panel menu items. Configuration Page Shows the printer settings and installed accessories. Supplies Status Page Shows the approximate remaining life for the supplies; reports statistics on total number of pages and jobs processed, serial number, page counts, and maintenance information.
General Settings menu In the following table, asterisks (*) indicate the factory default setting. Table 3-33 General Settings menu First level Second level Third level Date/Time Settings Date/Time Format Date Format Fourth level Values Description DD/MMM/YYYY Allows you to choose the order in which the year, month, and day appear in the date. MMM/DD/YYYY* YYYY/MMM/DD Time Format 12 hour (AM/ PM)* Time Format 24 hours Date/Time Date Allows you to set the correct date.
Table 3-33 General Settings menu (continued) First level Second level Third level Fourth level Optimum Speed/ Energy Usage Values Description Faster First Page* Controls the fuser cool down behavior. Save Energy Save More Energy Save Most Energy Faster First Page: The fuser maintains power and the first page processes faster for any new job that is sent to the product. Save Energy: The fuser reduces power when it is idle. Save More Energy: The fuser reduces more power than the Save Energy option.
Table 3-33 General Settings menu (continued) First level Second level Third level Fourth level Values Description Shadows Cyan Density -5 to 5 Shadows Magenta Density Default = 0 Yellow Density Black Density Restore Color Values Image Registration Adjust Tray Restore the color settings by resetting the density values of each color. Print Test Page X1 Shift Y1 Shift X2 Shift Y2 Shift Print Test Page -5.00 mm to 5.00 mm Default = 0 The scan direction is referred to as X.
Table 3-33 General Settings menu (continued) First level Second level Third level Auto Sense Mode Tray 1 Sensing Fourth level Values Description Full sensing Sets the sensing option for Tray 1 for paper types using AUTO SENSE mode. Expanded sensing* Transparency Only When Full sensing is selected, the product senses every page and switches modes accordingly. The product can distinguish light paper, plain paper, heavy paper, glossy paper, tough paper, or transparencies.
Table 3-33 General Settings menu (continued) First level Second level Third level Fourth level Tray X Sensing Values Description Expanded sensing* Sets the sensing option for Trays 2-5 for paper types using AUTO SENSE mode. Transparency Only When Expanded sensing is selected, the product senses only the first few pages and assumes the rest of the pages are the same type. The product can distinguish light paper, plain paper, heavy paper, glossy paper, tough paper, or transparencies.
Table 3-33 General Settings menu (continued) First level Second level Third level Fourth level Values Description Resistance Mode Normal* Use this setting to correct print quality problems in lowhumidity environments and highly resistive paper. The default setting is Normal. Use the Up setting to increase the T2 bias in order to solve print quality problems that are related to poor toner transfer at the T2 stage.
Table 3-33 General Settings menu (continued) First level Second level Third level Fourth level Values Description Fuser Temp Mode Normal* If you are seeing a faint image of the page repeated at the bottom of the page or on the following page, you should first make sure the Paper Type and Print Mode settings are correct for the type of paper you are using. If you continue to see ghost images on your print jobs, set this feature to the Up or Down setting.
Table 3-33 General Settings menu (continued) First level Second level Third level Heavy Paper Fourth level Values Description Standard* Set to SMOOTH when printing on smooth, heavy media types. Smooth Set to Alternate 1 if envelopes Control are wrinkling. Set to Alternate 2Envelope if envelopes are sticking together or sealing as they are printed.
Table 3-33 General Settings menu (continued) First level Second level Third level Background Fourth level Values Description Normal* Set to ALTERNATIVE 1 when a background occurs all over the page. Set to ALTERNATIVE 2 when thin vertical lines appear on the page. Set to ALTERNATIVE 3 when the other alternatives do not correct the problem.
Table 3-33 General Settings menu (continued) First level Second level Third level Transfer Control Fourth level Values Description Normal* Set to ALTERNATIVE 1 to reduce primary transfer bias and to resolve low density or blotchy images. Set to ALTERNATIVE 2 to resolve ghosting outlines that look like a finger or fingers. Set to ALTERNATIVE 3 when the other alternatives do not correct the problem.
Table 3-33 General Settings menu (continued) First level Second level Edge Control Third level Fourth level Values Description Off The Edge Control setting determines how edges are rendered. Edge control has two components: adaptive halftoning and trapping. Adaptive halftoning increases edge sharpness. Trapping reduces the effect of color-plane misregistration by overlapping the edges of adjacent objects slightly. Light Normal* Maximum Off turns off both trapping and adaptive halftoning.
Table 3-33 General Settings menu (continued) First level Second level Manage Stored Jobs Third level Fourth level Values Description Quick Copy Job Storage Limit 1-300 Allows you to specify the number of Quick Copy jobs that can be stored on the product. The default value is 32. The maximum allowed value is 300. Quick Copy Job Held Timeout Off* Default = 32 1 hour 4 Hours 1 Day Allows you to set the amount of time that Quick Copy jobs are kept before being automatically deleted from the queue.
Table 3-33 General Settings menu (continued) First level Second level Restore Factory Settings Reset Third level Fourth level Values Description All Allows you to clear the page buffer, remove all perishable personality data, reset the printing environment, and return most settings to factory defaults. Calibration General Print Security Restrict Color Enable Disable Color if Allowed* This menu item controls the authorization of color printing.
Retrieve From USB Settings menu Table 3-34 Retrieve From USB Settings menu First level Second level Retrieve From USB Settings Values Description Enable Configure this setting to allow Walk-up USB printing at the control panel. Disable* Print Settings menu In the following table, asterisks (*) indicate the factory default setting.
Table 3-35 Print Settings menu (continued) First level Second level Values Description Orientation Portrait* Allows you to set the default page orientation to portrait or landscape. Landscape Font Source Internal* Soft Selects the font source. The default is Internal. USB Font Number Range: 0 – 999 Default = 0 Font Pitch Range: 0.44 – 99.99 Default = 10 Font Point Size Range: 4.00 – 999.75 Default = 12.00 Selects the font pitch. This item might not appear, depending on the font selected.
Table 3-35 Print Settings menu (continued) First level Second level Values Description Suppress Blank Pages No* When generating your own PCL, extra form feeds are included that would cause a blank page to be printed. Select Yes for form feeds to be ignored if the page is blank. Yes Media Source Mapping Standard* The Media Source Mapping command selects an input tray by a number that maps to the various available trays and feeders.
Table 3-36 Print Options menu (continued) First level Second level MM X Dimension Values Description Range: 75 – 311.90 Allows you to set the default size for any custom print job that does not specify the dimensions (in millimeters). Default = 311.90 Y Dimension Range: 127 – 470 Default = 470 Sides 1-sided* 2-sided Two-Sided Format Book-style* Flip-style Allows you to set the default size for any custom print job that does not specify the dimensions (in millimeters).
Display Settings menu In the following table, asterisks (*) indicate the factory default setting. Table 3-37 Display Settings menu First level Second level Values Description Range: -10 to 10 Default = 0 Sets the brightness of the control panel display. The default is 0. This item also controls the viewing angle at which the display is visible. Language Select from a list of languages that the product supports. Sets the language. The default language is ENGLISH.
Manage Supplies menu In the following table, asterisks (*) indicate the factory default setting. Table 3-38 Manage Supplies menu First level Second level Third level Fourth level Values Description Supplies Status Supply Settings Use the Supplies Status menu to configure how the product reacts when supplies are reaching the end of their estimated life.
Table 3-38 Manage Supplies menu (continued) First level Second level Third level Color Cartridges Very Low Settings Fourth level Values Description Stop Select what the product should do when the print cartridge is very near the end of its estimated life. Prompt to continue* Continue Stop: The product stops until you replace the cartridge. Prompt to continue: The product stops until you clear the prompt message. Continue: The product provides an alert message, but it continues printing.
Table 3-38 Manage Supplies menu (continued) First level Second level Third level Transfer Kit Very Low Settings Fourth level Values Description Stop Stop: The product stops until you replace the transfer kit. Prompt to continue* Continue Prompt to continue: The product stops until you clear the prompt message. Continue: The product provides an alert message, but it continues printing.
Table 3-38 Manage Supplies menu (continued) First level Second level Supply Messages Low Message Third level Fourth level Values Description On* Select how the product displays the supply information. Off Low Message: Determines whether or not a low supply message is displayed on the control panel. Level Gauge On* Off Reset Supplies New Fuser Kit No Yes New Transfer Kit No Yes LEVEL GAUGE: Determines whether or not a supply level gauge appears on the control panel.
Table 3-39 Manage Trays menu (continued) First level Values Description Manually Feed Prompt Always* This option controls whether a manual feed message should appear when the type or size for a job does not match the size or type configured for Tray 1. Two options are available: Unless loaded Always: A prompt always appears before printing a manual-feed job. Unless loaded: A message appears only if the multipurpose tray is empty or does not match the size or type of the job.
Table 3-39 Manage Trays menu (continued) First level Values Description Blank Pages Auto* This option controls how the product handles two-sided jobs (duplexing). Two options are available: Yes Auto: Enables Smart Duplexing, which instructs the product not to process both sides if the second side is blank. Letterhead and prepunched paper types are exceptions. This can improve print speed.
Network Settings menu In the following table, asterisks (*) indicate the factory default setting. Table 3-40 Network Settings menu First level Values Description I/O Timeout Range: 5 – 300 sec Allows you to set the product I/O Timeout in seconds. The default is 15 seconds. Default = 15 Use this setting to adjust timeout for the best performance. If data from other ports appears in the middle of your print job, increase the timeout value. Embedded Jetdirect See the table that follows for details.
Table 3-41 Embedded Jetdirect (continued) First level Second level Third level IPv4 Settings Config Method Fourth level Fifth level Values Description Bootp* Specifies the method that TCP/ IPv4 parameters will be configured on the HP Jetdirect print server. DHCP Auto IP Manual Use Bootp (Bootstrap Protocol) for automatic configuration from a BootP server. Use DHCP (Dynamic Host Configuration Protocol) for automatic configuration from a DHCPv4 server.
Table 3-41 Embedded Jetdirect (continued) First level Second level Third level Fourth level Fifth level DHCP Renew Values Description Yes This menu appears if Config Method is set to DHCP and a DHCP lease for the print server exists. No* No: The print server does not request to renew the DHCP lease. Yes: The print server requests to renew the current DHCP lease. Primary DNS Range: 0 – 255 Default = xxx.xxx.xx. xx IPv6 Settings Secondary DNS Range: 0 – 255 Enable On* Default = 0.0.0.
Table 3-41 Embedded Jetdirect (continued) First level Second level Third level DHCPV6 Policy Fourth level Fifth level Values Description Router Specified Router Specified: The stateful auto-configuration method to be used by the print server is determined by a router. The router specifies whether the print server obtains its address, its configuration information, or both from a DHCPv6 server.
Table 3-41 Embedded Jetdirect (continued) First level Security Second level Secure Web Third level Fourth level Fifth level Values Description Proxy Port Default = 00080 Type the port number used by the proxy server for client support. The port number identifies the port reserved for proxy activity on your network, and can be a value from 0 to 65535.
Table 3-41 Embedded Jetdirect (continued) First level Second level Third level Reset Security Fourth level Fifth level Values Description Yes Specify whether the current security settings on the print server will be saved or reset to factory defaults. No* Yes: Security settings are reset to factory defaults. No: The current security settings are maintained.
Table 3-41 Embedded Jetdirect (continued) First level Second level Third level SNMP Test Fourth level Fifth level Values Description Yes This test checks operation of SNMP communications by accessing predefined SNMP objects on the product. No* Select Yes to choose this test, or No to not choose it. Data Path Test Yes This test helps to identify data path and corruption problems on an HP postscript level 3 emulation product.
Table 3-41 Embedded Jetdirect (continued) First level Second level Third level Dest IPv4 Fourth level Fifth level Values Description Range: 0 – 255 Type the IPv4 address. Default = 127.0.0.1 Dest IPv6 Select from a provided list. Type the IPv6 address. Default = : : 1 Packet Size Default = 64 Specify the size of each packet, in bytes, to be sent to the remote host. The minimum is 64 (default) and the maximum is 2048.
Table 3-41 Embedded Jetdirect (continued) First level ENWW Second level Third level Fourth level Fifth level Values Description Percent Lost Default = 000 Shows the percent (0 to 100) of ping test packets that were sent with no response from the remote host since the most recent test was initiated or completed. The default is 0. RTT Min Default = 0000 Shows the minimum detected roundtrip-time (RTT), from 0 to 4096 milliseconds, for packet transmission and response. The default is 0.
Table 3-41 Embedded Jetdirect (continued) First level Second level Third level Refresh Fourth level Fifth level Values Description Yes When viewing the ping test results, this item updates the ping test data with current results. Select Yes to update the data, or No to maintain the existing data. However, a refresh automatically occurs when the menu times out or you manually return to the main menu.
Troubleshooting menu In the following table, asterisks (*) indicate the factory default setting. Table 3-42 Troubleshooting menu First level Second level Third level Fourth level Values Description Exit Troubleshooting Use this menu to help resolve problems. NOTE: This item only displays if you are backing out of the Troubleshooting menu. Print Event Log Prints a report containing the last 50 entries in the product’s event log, starting with the most recent.
Table 3-42 Troubleshooting menu (continued) First level Second level Third level Paper Path Sensors Paper Path Test Print Test Page Fourth level Values Description Start Test Performs a test on each of the product’s sensors to determine if they are working correctly and displays the status of each sensor as the page prints. Print Tests the paperhandling features of the product, such as the configuration of the trays. Generates a page for testing the paperhandling features.
Table 3-42 Troubleshooting menu (continued) First level Second level Manual Sensor Test Third level Fourth level Values Description Select from a list of the product sensors. Use this feature to exercise individual parts independently to isolate noise, leaking, or other issues. To start the test, select a component. The test runs the number of times specified by the Repeat option. You might be prompted to remove parts from the product during the test. Press the Stop button to abort the test.
Table 3-42 Troubleshooting menu (continued) First level Second level Third level Component Test Fourth level Values Description Select from a list of available components. Use this feature to exercise individual parts independently to isolate noise, leaking, or other issues. To start the test, select a component. The test runs the number of times specified by the Repeat option. You might be prompted to remove parts from the product during the test. Press the Stop button to abort the test.
Table 3-42 Troubleshooting menu (continued) First level Second level Diagnostic Files Third level Fourth level Values Description Device Data File Choose the diagnostic data type to be saved. Debug Information File* This function is for the HP lab use to troubleshoot and diagnose system failures. Include Crash Dumps Off On* Enable or disable saving product crash data. This function is for the HP lab use to troubleshoot and diagnose system failures.
Device Maintenance menu Backup/Restore menu CAUTION: Data backup and restoration is the responsibility of the customer/administrator of the product. Service personnel should not back up or restore customer data under any circumstances. In the following table, asterisks (*) indicate the factory default setting.
Calibration/Cleaning menu In the following table, asterisks (*) indicate the factory default setting. Table 3-44 Calibration/Cleaning menu First level Auto Cleaning Second level Values Description Off* When auto-cleaning is on, the product prints a cleaning page when the page count reaches the Cleaning Interval setting. On Cleaning Interval Select from a list of cleaning intervals. Specify the number of pages that are printed before a cleaning page is automatically printed.
Table 3-44 Calibration/Cleaning menu (continued) First level Second level Values Full Calibration Delay Calibration at Wake/Power On Description Performs all product calibrations. Disabled Enabled* This menu controls the timing of the calibration when the product wakes up or is turned on. Select No to have the product calibrate immediately when it wakes up or is turned on. The product will not print any jobs until it finishes calibrating.
Service menu The personal identification number (PIN) used to access the Service menu is 11552010. In the following table, asterisks (*) indicate the factory default setting. First level Second level Third level Values Description User Access Code Access the product with a user–level personal identification number (PIN). NOTE: Some menus or function might not be available. Administrator Access Code Access the product with a administrator– level personal identification number (PIN).
First level Second level Third level Values Description Serial Number Use this item to enter the product serial number. Service ID Use this item to enter the product service ID. Cold Reset Paper Letter* A4 New Registration Roller Yes Media Sensor Value 0* No* Range: 0 – 4095 Use this item to select the page size used for a cold reset operation. Use this item to inform the product that a new roller was installed.
Interpret control-panel messages, status-alert messages, and event code errors The control-panel messages indicate the current product status or situations that might require action. Control-panel messages appear temporarily and might require that you acknowledge the message by pressing the OK button to resume printing or by pressing the Stop button to cancel the job. With certain messages, the job might not finish printing or the print quality might be affected.
Yellow print cartridge Recommended action 1. Remove, and then reinstall the indicated print cartridge. 2. If the error reappears, turn the power off, and then on. 3. Check the cartridge e-label. If it is damaged, replace the cartridge. 4. If the error persists, replace the indicated print cartridge. 10.22.50 Description The transfer kit life was reset above the order threshold. A new ITB was installed. Recommended action No action necessary. 10.22.
Recommended action No action necessary. 10.23.51 Description The fuser kit life was reset above the replace threshold. A new ITB was installed. Recommended action No action necessary. 10.23.52 Description The fuser kit life was reset above the reset threshold. A new ITB was installed. Recommended action No action necessary. 10.23.70 Printing past very low Description The product indicates when fuser kit is very low. The actual remaining fuse kit life might vary.
10.XX.34 Used supply in use Description The indicated cartridge is used. ◦ 10.00.34 (event code) Black print cartridge ◦ 10.01.34 (event code) Cyan print cartridge ◦ 10.02.34 (event code) Magenta print cartridge ◦ 10.03.34 (event code) Yellow print cartridge Recommended action If you believe this is a genuine HP supply, go to www.hp.com/go/anticounterfeit. NOTE: Removing a cartridge from one product and then installing it in a different product (for testing functionality) will cause this event code.
10.XX.41 Unsupported supply in use Description The indicated print cartridge is for a different product. ◦ 10.00.41 (event code) Black print cartridge ◦ 10.01.41 (event code) Cyan print cartridge ◦ 10.020.41 (event code) Magenta print cartridge ◦ 10.03.41 (event code) Yellow print cartridge Recommended action Remove the indicated print cartridge, and then install the correct cartridge for this product. TIP: See the parts chapter in the service manual for the correct cartridge part number. 10.XX.
Recommended action If print quality is no longer acceptable, replace the indicated print cartridge. See the parts chapter in the service manual for the correct cartridge part number. TIP: Advise the customer that HP recommends that they have replacement supplies available to install when the print quality is no longer acceptable. 10.YY.15 Install Description The indicated supply has been removed or installed incorrectly. ◦ 10.00.15 (event code) Black print cartridge ◦ 10.01.
◦ 10.02.25 (event code) Magenta print cartridge ◦ 10.03.25 (event code) Yellow print cartridge Recommended action Install the indicated cartridge in the correct position. From left to right, the correct cartridge order follows: ◦ Yellow ◦ Magenta ◦ Cyan ◦ Black 10.YY.35 Incompatible Description The indicated supply is not compatible with this product. ◦ 10.00.35 (event code) Black print cartridge ◦ 10.01.35 (event code) Cyan print cartridge ◦ 10.02.
11.00.YY Internal clock error Description The product real time clock has experienced an error. ◦ 01=dead clock ◦ 02=dead real time clock Recommended action Whenever the product is turned off and then turned on again, set the time and date at the control panel. If the error persists, you might need to replace the formatter. 13.00.00 Description Generic jam event code. Recommended action Check the product for a jam. See the clear jams section in the service manual. 13.A3.
13.WX.EE Description This jam occurs when a door is opened during printing. ◦ 13.AA.EE (event code) Tray 3, 4, or 5 door open ◦ 13.AB.EE (event code) Tray 4, 5, or 6 door open ◦ 13.BA.EE (event code) Front door open ◦ 13.BB.EE (event code) Right door open Recommended action Make sure that the doors are fully closed. 13.WX.FF Description Power on residual paper jam This jam occurs when the paper exists at any of the paper path jam sensors at power on or door close.
Tray 5 feed sensor - SR81 ◦ 13.A6.FF (event code) Tray 6 feed sensor - SR91 ◦ 13.FF.FF (event code) Multiple sensors Recommended action Clear the jam. See the clear jams section in the service manual. 13.WX.YZ Fuser area jam Description ◦ 13.B9.AZ (event code) Stopped at fuser jam This jam occurs when the paper stays at the fuser output sensor for a designated amount of time after it has reached the fuser output sensor.
◦ ● E = Rough ● 0 = Photo 1 to 3 13.B9.DZ (event code) Z = the source tray number This jam occurs when the paper does not reach the fuser output sensor in the designated amount of time. ◦ 13.E1.DZ (event code) Z = fuser mode This jam occurs when the paper stays at the fuser output sensor for a designated amount of time after it has reached the fuser output sensor. Recommended action Clear the jam. See the clear jams section in the service manual. For a 13.B9.
● B = Transparency ● C = Label ● D = Envelope 1 to 3 ● E = Rough ● 0 = Photo 1 to 3 Recommended action Clear the jam. See the clear jams section in the service manual. 13.WX.YZ Jam below control panel Description ◦ 13.B2.9Z (event code) Page at duplex switchback jam. Z = the source tray number Recommended action Check the product for a jam. See the clear jams section in the service manual. 13.WX.YZ Jam in lower right door Description ◦ 13.A3.
This jam occurs when the paper does not reach the Tray 3 feed sensor (SR1) in designated amount of time after the Tray 6 feed sensor (SR91) sensed the leading edge. ◦ 13.A5.D6 (event code) Late to path jam from Tray 6 This jam occurs when the paper does not reach the Tray 5 feed sensor (SR81) in designated amount of time after the Tray 6 feed sensor (SR91) sensed the leading edge. Recommended action Clear the jam. See the clear jams section in the service manual. 13.WX.
◦ 13.B2.DZ (event code) Late to registration jam, from tray This jam occurs when the paper does not reach the TOP sensor in the designated amount of time after the Tray 3 feed sensor sensed the leading edge at printing from Tray 3, 4, 5, or 6. Z = source tray ◦ 13.B9.DD (event code) Late to fuser jam, from duplexer This jam occurs when the paper does not reach the fuser output sensor in designated amount of time. Recommended action Clear the jam. See the clear jams section in the service manual.
This jam occurs when the paper does not reach the Tray 3 feed sensor (SR1) in designated amount of time after the Tray 4 feed sensor (SR1) sensed the leading edge. ◦ 13.A5.D5 (event code) Misfeed from Tray 5 This jam occurs when the paper does not reach the Tray 3 feed sensor (SR1) in designated amount of time after the Tray 4 feed sensor (SR1) sensed the leading edge. ◦ 13.A6.
NVRAM backup/restore administrator backup started ◦ 32.1C.04 (event code) NVRAM backup/restore administrator restore started ◦ 32.1C.05 (event code) Backup/restore complete ◦ 32.1C.06 (event code) Data model failed to clone job ticket ◦ 32.1C.07 (event code) Backup restore permissions error ◦ 32.1C.08 (event code) Not enough disk space to perform backup/restore or network share issue ◦ 32.1C.09 (event code) Tried to restore a backup file that was not valid for this product ◦ 32.1C.
NVRAM restore timeout while communicating with the formatter ◦ 32.1C.17 (event code) NVRAM restore timeout while communicating with the engine ◦ 32.1C.1B (event code) Backup of print subsystem failed ◦ 32.1C.1C (event code) Backup of networking subsystem failed ◦ 32.1C.21 (event code) Restore of print subsystem failed ◦ 32.1C.22 (event code) Restore of networking subsystem failed ◦ 32.1C.24 (event code) NVRAM backup/restore successful ◦ 32.1C.
◦ 32.1C.04 (event code) No action necessary ◦ 32.1C.05 (event code) No action necessary ◦ 32.1C.06 (event code) Retry ◦ 32.1C.07 (event code) Retry ◦ 32.1C.08 (event code) Remove stored jobs and retry Use larger capacity storage device Check network share ◦ 32.1C.09 (event code) Use a valid backup file ◦ 32.1C.0A (event code) Use a valid backup file Reboot and observe state of product Do a partition clean using the Preboot menu ◦ 32.1C.
◦ 32.1C.13 (event code) Turn the product off then on and retry ◦ 32.1C.14 (event code) Turn the product off then on and retry ◦ 32.1C.17 (event code) Turn the product off then on and retry ◦ 32.1C.1B (event code) Turn the product off then on and retry ◦ 32.1C.1C (event code) Turn the product off then on and retry ◦ 32.1C.
32.21.00 Description Corrupt firmware in external accessory Recommended action Turn the product off, then on, and retry. If the error persists, clear the firmware image from the active partition by using the Partial Clean item in the Preboot menu 33.02.01 Description: Used board 40.00.01 USB I/O buffer overflow To continue, press OK disk installed. A used formatter or hard disk from Description an existing printer has The USB buffer has overflowed. been placed in this printer.
Recommended action Press the OK button to clear the error message and continue printing. Remove, and then reinstall the USB device. 40.00.05 Embedded I/O bad transmission To continue, press OK Description The USB device has been removed. Recommended action Press the OK button to clear the error message. (Data will be lost.) Install the USB device. 41.02.00 Error Description A beam detected misprint error. Recommended action Turn the product off, and then on.
Source is Tray 3 ◦ Z=4 Source is Tray 4 ◦ Z=5 Source is Tray 5 ◦ Z=6 Source is Tray 6 Recommended action Make sure that the tray is loaded with the correct paper size and that the sliding paper guides are correctly adjusted. Use the Manual/tray bin sensor test to verify that the cassette media switch is correctly functioning. If the error persists, replace the lifter assembly. 41.05.YZ Unexpected type in tray Description The product detected a different paper type than expected.
Light media ◦ Y = 9 (expected type) Rough media ◦ Y = A (expected type) Extra heavy glossy media (glossy media 3) ◦ Y = B (expected type) Heavy glossy media (glossy media 2) ◦ Y = C (expected type) Heavy media 3 ◦ Y = D (expected type) Heavy media 2 ◦ Z = 1 (detected type) Normal media ◦ Z = 3 (detected type) LBP OHT ◦ Z = 4 (detected type) Glossy media ◦ Z = 5 (detected type) Gloss film ◦ Z = 6 (detected type) Non-assured OHT ◦ Z = 7 (detected type) Heavy media ◦ Z = 8 (detected type
Heavy glossy media (glossy media 2) ◦ Z = C (detected type) Heavy media 3 ◦ Z = D (detected type) Heavy media 2 Recommended action Load the tray with the size and type of paper indicated, or use another tray if available. If this message appears and the tray is loaded with the correct paper type, check the print driver settings to make sure they match the tray type settings. Clean the Media Sensor. If the error persists, replace the paper pickup assembly. 41.07.
Glossy media 1: typed or AutoSense ◦ Y=8 Glossy media 2: typed or AutoSense ◦ Y=9 Glossy media 3: typed or AutoSense ◦ Y=A Glossy film: typed or AutoSense ◦ Y=B OHT: typed or AutoSense ◦ Y=C Label ◦ Y=D Envelope 1, Envelope 2, or Envelope 3 ◦ Y=E Rough (designated media 1): typed or AutoSense ◦ Z=1 Tray 1 ◦ Z=2 Tray 2 ◦ Z=3 Tray 3 ◦ Z = 41 Tray 4 ◦ Z=5 Tray 5 ◦ Z=6 Tray 6 ◦ Z=D Duplexer ENWW Tools for troubleshooting 435
Recommended action Turn the product off, and then on. If the error persists, replace the DC controller PCA. 42.XX.YY Description Internal system failure Recommended action Turn the product of,f then on, and retry. If the error persists, clear the firmware image from the active partition by using the Partial Clean item in the Preboot menu. 47.00.XX Description Backchannel internal error Recommended action Turn the product off, and then on again. Resend the print job.
47.03.XX Description Print job internal error Recommended action Turn the product off, and then on again. Resend the print job. If the error persists, execute the Partial Clean item in the Preboot menu. 47.04.XX Description Print spooler 9100 internal error Recommended action Turn the product off, and then on again. Resend the print job. If the error persists, execute the Partial Clean item in the Preboot menu. 47.05.
Y = calibration type, Z = event ◦ 47.FC.00 (event code) Color plane registration (CPR) Image not found at system initialization ◦ 47.FC.01 (event code) CPR Store Image failure ◦ 47.FC.02 (event code) CPR Image not found ◦ 47.FC.03 (event code) CPR Print engine execution failure ◦ 47.FC.10 (event code) Consecutive Dmax Dhalf Image not found at system initialization ◦ 47.FC.11 (event code) Consecutive Dmax Dhalf Store image failure ◦ 47.FC.
Drum Speed Adjustment Image not found ◦ 47.FC.33 (event code) Drum Speed Adjustment Print engine execution failure ◦ 47.FC.40 (event code) Pulse Width Modulation Image not found at system initializatione ◦ 47.FC.41 (event code) Pulse Width Modulation Store image failure ◦ 47.FC.42 (event code) Pulse Width Modulation Image not found ◦ 47.FC.430 (event code) Pulse Width Modulation Print engine execution failure Recommended action Turn the product off, and then on.
5. If the error persists, replace the low-voltage power supply. 6. If this product has been previously serviced, check the connector (J131) on the DC controller PCA and the connectors (J109 and J110) on the power line between the low-voltage power supply assembly and the fuser. W=3 High fuser temperature 1. Remove and then reseat the fuser. 2. Check the paper type setting using the product menus and in the printer driver. Make sure that they match and are correct for the type of media being used. 3.
Low fuser temperature 2 1. Remove and then reseat the fuser. Make sure there is no residual paper in the fuser. Make sure the device is not located in front of a vent or window where cool air may interfere with the ability of the fuser to heat up. 2. Check the product power source. Make sure the power source meets product requirements. Make sure this is the only device using the circuit. 3. Replace the fuser. 4. Check the connector (J704) between the fuser and the printer.
High fuser temperature 3 1. Remove and then reseat the fuser. 2. Check the paper type setting using the product menus and in the printer driver. Making sure that they match and are correct for the type of media being used. 3. Replace the fuser. 4. Check the connector (J704) between the fuser and the printer. If it is damaged, replace the fuser drive assembly or fuser. 5. If this product has been previously serviced, check the connector (J131) on the DC controller PCA. 51.00.
Recommended action Use the scanner motor (M10) drive test in the component test to test the motor. If the motor does not run, replace the laser/scanner assembly. NOTE: Listen for a high pitched whine from the motor. If the laser/scanner assembly has been removed or replaced, check the connectors (J831 and J832) on the laser-driver PCA and the connectors (J61 and J62) on the DC controller PCA. 54.XX.YY Error Description A sensor error has occurred. Recommended action 54.00.03 Environmental sensor failure 1.
54.11.05 or 54.12.05 Media Sensor is not functioning properly 1. Clean the media sensor with a lint-free cloth and then turn the product off and then on. 2. 54.11.05: If the error persists replace the paper pickup assembly. The threshold level for the media sensor (Media Sensor Value) is located on a label on the paper pickup assembly. Use the Service menu to input this value into the product memory after replacing the paper pickup assembly. -or54.12.
X = 0 black, X = 1 cyan, X = 2 magenta, X = 3 yellow 1. Check the supplies status page to make sure the toner cartridges are not past their useful life. 2. Check the ITB for damage. 3. Make sure the CPR sensor is not contaminated with toner or paper dust. Clean the sensor with compressed air and soft brush. 4. If error persists, replace the registration sensor assembly. 54.0X.0B or 54.0X.
Recommended action Turn the product off, and then on. If the error persists, replace the DC controller PCA. 55.0X.YY DC controller error To continue, turn off then on Description DC controller PCA error ◦ 55.01.06 (event code) NVRAM memory data error warning ◦ 55.02.06 (event code) NVRAM memory access error warning Recommended action Turn the product off, and then on. If the error persists, replace the DC controller PCA. 56.00.
57.00.02 Fuser fan (FM2) faliure 1. Turn the product off, and then on. Listen for fan noise at the front lower-right corner of the product. If no noise is heard, replace the fuser fan (FM2). 2. If this part has been removed or replace, check the connector (J121) on the DC controller PCA and the intermediate connector (J524). 57.00.03 Formatter fan (FM3) failure 1. Turn the product off, and then on. Listen for fan noise at the lower back-center of the product.
Developer alienation motor (M6) error 1. Use the developer engagement and disengagement drive test in the component test to verify that the disengagement mechanism is properly functioning. If it is not, replace the ITB motor assembly. 2. Use the sensor test in the Manual sensor test to verify that the developer disengagement sensor (PS11) is properly functioning. If it is not, replace the main drive assembly. 3.
59.0X.60 Error To continue, turn off then on Description Motor rotational error X= 5 black, X = 6 cyan, X = 7 magenta, X = 8 yellow Recommended action 59.06.60 or 59.07.60 or 59.08.60 50.06.60 or 50.07.60 or 50.08.60 CMY drum motor (M2) rotation error 1. Use the drum motor (M2) drive test in the Component test to verify that the motor is properly functioning. If it is not, replace the drum motor assembly. 2.
Recommended action 50.05.80 59.05.80 Black developer motor failure error (ITB motor; M1) 1. Use the ITB drum motor (M1) drive test in the Component test to verify that the motor is properly functioning. If it is not, replace the ITB motor assembly. 2. If the product has been serviced, check the connector (J517) on the ITB motor and the connector (J81) on the DC controller PCA. 50.06.80 or 50.07.80 or 50.08.80 59.06.80 or 59.07.80 or 59.08.80 CMY developer motor (M3) failure error 1.
Media input Tray 3 lift-up motor (M2) failure or media input Tray 4 lift-up motor (M2) failure 1. Use the Tray 3 paper surface sensor (SR2) or Tray 4 paper surface sensor (SR2) test in the Tray/ Bin manual sensor test to verify that the sensor is properly functioning. If it is not, replace the lifter drive assembly. NOTE: Both the Tray 3 and Tray 4 paper surface sensors are designated as SR2. The first one listed in the Tray/Bin manual test is Tray 3, the second one listed is for Tray 4. 2.
62.00.00 No system To continue, turn off then on Description Internal system failure Recommended action Turn the product off, and then on. If the error persists, reload the firmware. If the error still persists, perform a firmware upgrade. If the firmware upgrade does not resolve the problem, replace the hard disk. 70.00.00 Error To continue, turn off then on Description DC controller failure Recommended action Turn the product off, and then on. If the error persists, replace the DC controller. 80.0X.
Channel table full ◦ 80.03.03 (event code) Producer index not reset ◦ 80.03.04 (event code) Consumer index not reset ◦ 80.03.05 (event code) Queue position size too small ◦ 80.03.06 (event code) Transport overflow ◦ 80.03.07 (event code) No overflow packets ◦ 80.03.08 (event code) Invalid identify response ◦ 80.03.09 (event code) Invalid channel map return status ◦ 80.03.1080.03.10 (event code) Invalid reclaim return status ◦ 80.03.12 (event code) Datagram invalid buffer ◦ 80.03.
Duplicate I/O channel. Recommended action Turn the product off, and then on. If the error persists, replace the formatter. 98.00.01 Corrupt data in firmware volume Description Data corruption has occurred in the firmware volume Recommended action Turn the product off, and then on. Use the Clean Disk item in the Preboot menu. Reload the firmware. 98.00.02 Corrupt data in solutions volume Description Data corruption has occurred in the solutions volume Recommended action Turn the product off, and then on.
Recommended action Turn the product off, and then on. Rerun the file erase function. 99.00.01 Upgrade not performed file is corrupt Description A remote firmware upgrade (RFU) was not performed. CRC error in the firmware image (bad image). Recommended action Download the RFU file and attempt the upgrade again. 99.00.02 Upgrade not performed timeout during receive Description A remote firmware upgrade (RFU) was not performed. I/O timeout when reading header number and size.
I/O timeout when reading rest of header. Recommended action The most common cause is an issue with the network environment. Make sure that there is a good connection to the device and attempt the upgrade again, or upgrade using the USB walk-up port. 99.00.05 Upgrade not performed timeout during receive Description A remote firmware upgrade (RFU) was not performed. I/O timeout when reading image data. Recommended action The most common cause is an issue with the network environment.
Recommended action 1. Download the RFU file and attempt the upgrade again. 2. If the error persists, replace the hard disk. 99.00.09 Upgrade canceled by user Description A remote firmware upgrade (RFU) was not performed. The RFU was canceled by the user. Recommended action Resend the RFU. 99.00.10 Upgrade canceled by user Description A remote firmware upgrade (RFU) was not performed. Job canceled when reading header number and size. Recommended action Resend the RFU. 99.00.
99.00.13 Upgrade not performed the file is invalid Description A remote firmware upgrade (RFU) was not performed. Header number is 2 but header size doesn’t match version 2 size. Recommended action Download the RFU file again. Make sure that you download the file for the correct product model. Resend the RFU. 99.00.14 Upgrade not performed the file is invalid Description A remote firmware upgrade (RFU) was not performed. The file is invalid. Recommended action Download the RFU file again.
A CRC32 check did not pass ◦ 99.00.27 (event log) An I/O error occurred while downloading the bundle Recommended action Download the correct firmware file from www.hp.com/support/cljcp5525 or www.hp.com/go/ cljcp5525_firmware, and then resend the firmware upgrade. 99.00.27 only: Turn the product off, and then on again. Resend the firware upgrade. If the error persists, try the sending the upgrade by another method (USB or Embedded Web Server). 99.09.60 Unsupported disk Description Preboot menu error.
99.09.63 Incorrect disk Description A new or blank disk has been installed in a device which previously had an encrypted disk. Recommended action Follow the procedure to load firmware on a new hard disk and then lock it to this product. 99.09.64 Disk malfunction Description A fatal hard disk failure has occurred. Recommended action Replace the hard disk drive. 99.09.65 Disk data error Description Disk data corruption has occurred.
NOTE: If there is a password assigned to the Administrator, a prompt to enter the password displays. 4. Select the Download item. 5. The user can now download a new firmware bundle to the product. 99.XX.YY Description Firmware installation error Recommended action Reload the firmware. Full Remove all paper from bin Description The specified output bin is full. Recommended action Empty the bin to continue printing. almost full Description Toner Collection bottle is almost full.
When multiple supplies are low, more than one event code is recorded. ◦ 10.00.60 (event code) Black print cartridge ◦ 10.01.60 (event code) Cyan print cartridge ◦ 10.02.60 (event code) Magenta print cartridge ◦ 10.03.60 (event code) Yellow print cartridge ◦ 10.23.60 (event code) Fuser Kit ◦ 10.22.60 (event code) Transfer kit Recommended action If print quality is no longer acceptable, replace the supply.
◦ 10.03.70 (event code) Yellow print cartridge ◦ 10.23.70 (event code) Fuser Kit ◦ 10.22.70 (event code) Transfer kit Recommended action If print quality is no longer acceptable, replace the supply. HP recommends that the customer have a replacement supply available to install when print quality is no longer acceptable. NOTE: When an HP supply has reached its approximated end of life, the HP Premium Protection Warranty ends.
[File System] device failure To clear, press OK Description The specified device has failed. Recommended action Press the OK button to clear the error. [File System] file operation failed To clear, press OK Description A PJL file system command attempted to perform an illogical operation. Recommended action Press the OK button to clear the error.
Recommended action Download the correct firmware upgrade file for this product, and then reinstall the upgrade. See the product user guide for more information. Bad optional tray connection Description The optional tray is not connected, not connected correctly, or a connection is not working correctly. Recommended action 1. Turn the product off. 2. Remove and then reinstall the optional tray. 3. Reconnect connectors for the tray. 4. If the problem continues, replace the connector for the tray.
Checking engine Description The product is conducting an internal test. Recommended action No action is necessary. Checking paper path Description The product is checking for possible paper jams. Recommended action No action is necessary. Chosen personality not available To continue, press OK Description A print job requested a product language (personality) that is not available for this product. The job will not print and will be cleared from memory.
Clearing event log Description This message is displayed while the event log is cleared. The product exits the menus when the event log has been cleared. Recommended action No action is necessary. Clearing paper path Description The product is attempting to eject jammed paper. Recommended action Check progress at the bottom of the display. Close front door Description The front door of the product is open. Recommended action Close the door.
Close middle right door Description The 1 x 500-sheet optional paper feeder right door is open. Recommended action Close the door. Use the right-door switch (SW1) test in the Tray/Bin manual sensor test to verify that the switch is properly functioning. If the switch fails the test, replace the switch. Check the sensor flag on the right door assembly. If it is damaged, replace the door assembly. Close right door Description The right door of the product is open. Recommended action Close the door.
Recommended action No action is necessary. Creating cleaning page Description A cleaning page is being generated. Recommended action No action is necessary. Data received To print last page, press OK Description The product is waiting for the command to print the last page. Recommended action Press the OK button to print the last page of the job. EIO disk initializing Description The specified EIO disk device is initializing. Recommended action No action is necessary.
EIO disk spinning up Description EIO disk device in slot is spinning up its platter. Jobs that require disk access must wait. ◦ X=1 Slot 1 ◦ X=2 Slot 2 Recommended action No action is necessary. Event log is empty Description No product events are in the log. Recommended action No action is necessary. Expected drive missing Description The product cannot find the encrypted hard drive. Recommended action Install the encrypted hard drive.
Incompatible Description The indicated supply is not compatible with this product. ◦ 10.00.35 (event code) Black print cartridge ◦ 10.01.35 (event code) Cyan print cartridge ◦ 10.02.35 (event code) Magenta print cartridge ◦ 10.03.35 (event code) Yellow print cartridge ◦ Fuser kite 10.23.35 (event code) Recommended action Replace the supply with one that is designed for this product.
Install Description A supply item is either not installed or installed incorrectly. ◦ Black cartridge 10.00.15 (event code) ◦ Cyan cartridge 10.10.15 (event code) ◦ Magenta cartridge 10.02.15 (event code) ◦ Yellow cartridge 10.03.15 (event code) ◦ Fuser kite 10.23.15 (event code) Recommended action Install the supply item or make sure that the installed supply item is fully seated.
Recommended action CAUTION: The fuser can be hot while the product is in use. Wait for the fuser to cool before handling it. 1. Open the right door. 2. Install or adjust the fuser. 3. Close the right door. Install supplies Description More than one supply is missing or is installed incorrectly. Recommended action Press the OK button to identify the supplies that need to be replaced. Press the OK button a second time for more information about the specific supply.
Recommended action Turn the product off, and then reinstall the hard drive. If the error persists, replace the internal hard drive. Internal disk spinning up Description Internal disk device is spinning up its platter. Jobs that require disk access must wait. Recommended action No action is necessary. Load Tray : [Type], [Size] Description This message appears even though there is media loaded in the tray.
Load Tray : [Type], [Size] To use another tray, press OK Description This message appears when the indicated tray is selected but is not loaded, and other paper trays are available for use. It also appears when the tray is configured for a different paper type or size than the print job requires. Recommended action Load the correct paper in the tray. If prompted, confirm the size and type of paper loaded. Otherwise, press the OK button to select another tray.
Recommended action Load tray with requested paper. If paper is already in tray, press the Help button to exit the message and then press the OK button to print. To use another tray, clear paper from Tray 1, press the Help button to exit the message and then press the OK button. Manually feed: [Type], [Size] To use another tray, press OK Description This message appears when manual feed is selected, Tray 1 is loaded, and other trays are available. Recommended action Load tray with requested paper.
Paused Description The product is paused, and there are no error messages pending at the display. The I/O continues receiving data until memory is full. Recommended action Press the Stop button . Performing Color Band Test... Description A color-band test is being performed. Recommended action No action necessary. Performing Paper Path Test... Description A paper-path test is being performed. Recommended action No action necessary. Please wait...
Printing Color Usage Log... Description The product is printing the Color Usage log. Recommended action No action necessary. Printing Configuration... Description The product is printing the Configuration page. Recommended action No action necessary. Printing Demo Page... Description The product is printing the Demo page. Recommended action No action necessary. Printing Diagnostics Page... Description The product is printing the Diagnostics page. Recommended action No action necessary.
Recommended action No action necessary. Printing File Directory... Description The product is printing the File Directory pages. Recommended action No action necessary. Printing Font List... Description The product is printing the Font List pages. Recommended action No action necessary. Printing Fuser Test Page... Description The product is printing the Fuser Test page. Recommended action No action necessary. Printing Help Page... Description The product is printing the Help page.
Printing PQ Troubleshooting... Description The product is printing the PQ Troubleshooting pages. Recommended action No action necessary. Printing Registration Page... Description The product is printing the Registration pages. Recommended action No action necessary. Printing RGB Samples... Description The product is printing the RGB Sample pages. Recommended action No action necessary. Printing stopped Description Time has expired on the Print/Stop test.
Recommended action No action necessary. Processing duplex job Do not grab paper until job completes Description Paper temporarily comes into the output bin while printing a duplex job. CAUTION: Do not grab paper as it temporarily comes into the output bin. The message disappears when the job is finished. Recommended action No action necessary. Processing job from tray ... Do not grab paper until job completes Description The product is actively processing a job from the designated tray.
Ready Description The product is online and ready for data. No status or product attendance messages are pending at the display. Recommended action No action necessary. Ready Description The product is online and ready for data. No status or product attendance messages are pending at the display. The product IP address displays. Recommended action No action necessary. Remove all print cartridges Description The product is testing the transfer unit assembly.
Replace Description This alert appears only if the product is configured to stop when a supply reaches the very low threshold. The product indicates when a supply level is at its estimated end of life. The actual life remaining might be different than estimated. The supply does not need to be replaced now unless the print quality is no longer acceptable. HP recommends that the customer have a replacement supply available to install when print quality is no longer acceptable.
Replace supplies Description This alert appears only if the product is configured to stop when a supplies reach the very low threshold. Two or more supplies have reached the estimated end of life. The product indicates when a supply level is at its estimated end of life. The actual life remaining might be different than estimated. The supply does not need to be replaced now unless the print quality is no longer acceptable.
Recommended action No action necessary. Restricted from printing in color Description This message displays when color printing is disabled for the product or when it is disabled for a particular user or print job. Recommended action To enable color printing for the product, change the Restrict Color Use setting in the Manage Supplies menu. Rotating motor Description A component test is in progress. the component selected is the indicated cartridge motor.
Recommended action 1. Load the correct paper. 2. Verify the paper is positioned correctly. 3. Close the tray, and then verify that the control panel lists the correct size and type for the specified tray. 4. If necessary, use the control-panel menus to reconfigure the size and type settings for the specified tray. Sleep mode on Description The product is in sleep mode. Pressing a control-panel button, receiving of a print job, or an error condition clears this message.
◦ X=3 Tray 3 ◦ X=4 Tray 4 ◦ X=5 Tray 5 ◦ X=6 Tray 6 Recommended action Refill the tray at a convenient time. NOTE: This could be a false message. If the tray is loaded without removing the shipping lock, the product does not sense that the paper is loaded. Remove the shipping lock and then load the tray. Tray open Description The specified tray is open or not closed completely. ◦ X=2 Tray 2 ◦ X=3 Tray 3 ◦ X=4 Tray 4 ◦ X=5 Tray 5 ◦ X=6 Tray 6 Recommended action Close the tray.
If the error persists, use the Media size switches (SW2,3 - SW82,83 - SW92,93) test in the Tray/Bin manual sensor test to test the switches. If they do not respond, replace associated the lifter drive assembly. Tray overfilled Description The tray is filled above the stack-height mark. ◦ X=2 Tray 2 ◦ X=3 Tray 3 ◦ X=4 Tray 4 ◦ X=5 Tray 5 ◦ X=6 Tray 6 Recommended action Remove enough paper so that the paper stack does not exceed the limit for the tray.
Recommended action The specified tray will not be used until this condition is addressed. Printing can continue from other trays. 1. Load the correct paper in the specified tray. 2. At the control panel, verify the type configuration. Unsupported drive installed To continue, press OK Description A non-supported hard drive has been installed. The drive is unusable by this product. Recommended action 1. Turn the product off. 2. Remove the hard drive. 3. Turn the product on.
Unsupported tray configuration Description The product has too many optional trays installed. Recommended action Turn the product off, remove the unsupported trays, and then turn the product on. Unsupported USB accessory detected Remove USB accessory Description A non-supported USB accessory has been installed. Recommended action Turn the product off, remove the USB accessory, and then turn the product on.
Used supply installed To continue, press OK OR Used supply in use Description One of the print cartridges has been previously used. ◦ XX = 00 Black print cartridge ◦ XX = 01 Cyan print cartridge ◦ XX = 02 Magenta print cartridge ◦ XX = 03 Yellow print cartridge Recommended action If you believe you purchased a genuine HP supply, go to www.hp.com/go/anticounterfeit.
Event-log messages This section describes messages that only appear in the event log.
Print an event log NOTE: Printing an event log by using the Administration menu shows only a subset of events. To print a complete event log, use the Service menu. Print the event log from the Administration menu 1. Press the Home button 2. Open the following menus: 3. ● Administration ● Troubleshooting . Use the Down arrow button to select the Print Event Log item, and then press the OK button. Print the event log from the Service menu 1. Press the Home button 2. Open the following menus: .
Viewing the event log from the Service menu 1. Press the Home button 2. Open the following menus: . ● Device Maintenance ● Service The PIN required for the Service menu is 11552010. 3. Use the Down arrow button button. to select the View Event Log item, and then press the OK Clear an event log 1. Press the Home button 2. Open the following menus: . ● Device Maintenance ● Service The PIN required for the Service menu is 11552010. 3. 494 Use the Down arrow button button.
Clear jams Common causes of jams The product is jammed. Cause Solution The paper does not meet specifications. Use only paper that meets HP specifications. See the product user guide. A component is installed incorrectly. Verify that the transfer belt and transfer roller are correctly installed. You are using paper that has already passed through a printer or copier. Do not use paper that has been previously printed on or copied. An input tray is loaded incorrectly.
Jam locations Use this illustration to identify locations of jams. In addition, instructions appear on the control panel to direct you to the location of jammed paper and how to clear it. Internal areas of the product that might need to be opened to clear jams, have green handles or green labels. WARNING! To avoid electrical shock, remove any necklaces, bracelets, or other metal items before reaching into the inside of the product. NOTE: Sensors in the paper path generate event codes if a jam occurs.
Figure 3-55 Paper path jam sensors PS10 PS6 PS7 PS8 Y M PS5 C B SR1 SR1 SR81 SR91 Note: Both the 1 X 500-sheet feeder and the 3 X 500-sheet feeder use a SR1 tray feed sensor.
Table 3-47 Event codes for jams 498 Jam event code Jammed paper location 13.A3.D3 Leading edge of paper fed from Tray 3 is stopped before SR1 13.A3.D4 Leading edge of paper fed from Tray 4 is stopped before SR1 after passing Tray 4 SR1 13.A3.D5 Leading edge of paper fed from Tray 5 is stopped before SR1 after passing Tray 4 SR1 13.A3.D6 Leading edge of paper fed from Tray 6 is stopped before SR1 after passing Tray 4 SR1 13.A3.FF At auto-flushing : Paper stays at SR1 13.A4.
Table 3-47 Event codes for jams (continued) Jam event code Jammed paper location 13.B9.Az Paper stays at PS6 NOTE: z is the fuser mode, see Fuser modes for jam event codes (Z) on page 499 13.B9.Cz Paper is wrapping at fuser NOTE: z is the fuser mode, see Fuser modes for jam event codes (Z) on page 499 13.B9.D1 Leading edge of paper is stopped between PS5 and PS6 – fed from tray 1 13.B9.D2 Leading edge of paper is stopped between PS5 and PS6 – fed from Tray 2 13.B9.
500 ● 6 = Heavy 3 ● 7 = Glossy 1 ● 8 = Glossy 2 ● 9 = Glossy 3 ● A = Glossy film ● B = Transparancy ● C = Label ● D = Envelope 1 to 3 Chapter 3 Solve problems ENWW
Clear jams in the upper-right door WARNING! handling it. The fuser can be hot while the product is in use. Wait for the fuser to cool before 1. Open the upper-right door. 2. Gently pull the paper out of the pickup area.
3. If paper is visible entering the bottom of the fuser, gently pull downward to remove it. CAUTION: Do not touch the transfer roller. Contaminants on the roller can affect print quality. 4. Paper could be jammed inside the fuser where it would not be visible. Open the fuser jam access door. If paper is jammed inside the fuser, gently pull it straight up to remove it. If the paper tears, remove all paper fragments.
Clear jams in the lower-right door 1. Open the lower-right door. 2. If paper is visible, gently pull the jammed paper up or down to remove it. 3. Close the lower-right door.
Clear jams in Tray 1 1. If jammed paper is visible in Tray 1, clear the jam by gently pulling the paper straight out. Press the OK button to clear the message. 2. If you cannot remove the paper, or if no jammed paper is visible in Tray 1, close Tray 1 and open the upper right door.
3. Gently pull the paper out of the pick up area. 4. Close the upper right door.
Clear jams from Tray 2, Tray 3, or an optional tray CAUTION: Opening a tray when paper is jammed can cause the paper to tear and leave pieces of paper in the tray, which might cause another jam. Be sure to clear jams from the upper and lower right door before opening a tray. 1. Open the tray and make sure that the paper is stacked correctly. Remove any jammed or damaged sheets of paper. To access jammed paper from the tray cavity, remove the tray from the product. 2. Close the tray. 3.
Clear jams in the output bin area 1. If paper is visible from the output bin, grasp the leading edge and remove it.
Jam causes and solutions Jams in the output bin Table 3-48 Causes and solutions for delivery delay jam Cause Solution The output-bin full sensor flag is damaged. Examine the output-bin full sensor flag for damage. If the flag is damaged, replace the paper delivery assembly. See Paper delivery assembly on page 184. See Output-bin-full sensor (PS10) on page 313 for troubleshooting information. Poor contact of the output-bin full sensor connector.
Table 3-51 Causes and solutions for fuser delivery stationary jams Cause Solution The fuser roller or pressure roller is worn or deformed. Replace the fuser. See Fuser on page 93. The fuser-delivery roller is deformed. The gear of the fuser-delivery roller is damaged. Poor contact of the fuser-output sensor connector. Reconnect the connector J131 on the DC controller PCA. The fuser-output sensor (PS6) is defective.
Table 3-53 Causes and solutions for duplex repick jams (continued) Cause Solution The duplex flapper is damaged or malfunctioning. Replace the paper delivery assembly. See Paper delivery assembly on page 184. The duplex repick roller is worn or damaged. Replace the registration sensor assembly. See Registration sensor assembly on page 142. The duplex repick clutch is defective.
Table 3-55 Causes and solutions for pickup delay jam 1: tray pickup (continued) Cause Solution The TOP sensor is defective. Run the manual sensor test to verify that the TOP sensor is functioning properly. If not, replace the registration assembly. See Registration sensor assembly on page 142. Poor contact of the MP-pickup-solenoid drive connector Reconnect the connector of the tray pickup solenoid intermediate connectors (J530L and J530D), and the connector (J152) on the DC controller PCA.
Table 3-57 Causes and solutions for pickup stationary jams Cause Solution Multiple feed of media Replace any worn or deformed parts (tray separation pad, tray feed roller, MP tray pickup roller or MP tray separation pad). Check the separation pad and MP tray separation pad to see if they are firmly seated and coupled with the torque limiter. Replace the separation pad and feed roller for the associated tray. If the MP tray pickup roller if defective, replace the roller.
Table 3-58 Causes and solutions for residual media jams (continued) Cause Solution The sensor detecting a residual media jam is not working. Test each sensor using the manual sensor test. See Manual sensor test on page 289 for information. If the sensor does not respond, replace the component indicated: If service was recently performed on the product, a sensor connector might be disconnected. ● TOP sensor (PS5): Replace the registration sensor assembly. See Registration sensor assembly on page 142.
Table 3-59 Causes and solutions for pickup delay and pickup stationary jams (continued) Cause Solution Multiple feed of media If the tray 3 pickup roller, separation roller, or feed roller is worn or deformed, replace any defective parts. The paper-feeder media-feed sensor lever is set incorrectly or damaged. Check the sensor lever to make sure it is set correctly. If it is damaged, replace the paper-feeder assembly. The spring of the paper-feeder media-feed sensor lever is unhooked.
Change jam recovery This product provides a jam recovery feature that reprints jammed pages. The following options are available: ● Auto — The product attempts to reprint jammed pages when enough memory is available. This is the default setting. ● Off — The product does not try to reprint jammed pages. Because no memory is used to store the most recent pages, performance is optimal.
Solve paper-handling problems Product feeds multiple sheets Product feeds multiple sheets Cause Solution The input tray is overfilled. Open the tray and verify that the paper stack is below the maximum stack height mark. Remove excess paper from the input tray. Print paper is sticking together. Remove paper, flex it, rotate it 180 degrees or flip it over, and then reload it into the tray. NOTE: Do not fan paper. Fanning can cause static electricity, which can cause paper to stick together.
Product pulls from incorrect tray Product pulls from incorrect tray Cause Solution You are using a driver for a different product. Use a driver for this product. The specified tray is empty. Load paper in the specified tray. The paper size is not configured correctly for the input tray. Print a configuration page or use the control panel to determine the paper size for which the tray is configured. The guides in the tray are not against the paper. Verify that the guides are touching the paper.
Paper does not feed from Tray 2, 3, 4, 5, or 6 Cause Solution The input tray is empty. Load paper in the input tray. The correct paper type for the input tray is not selected in the product control panel. From the product control panel, select the correct paper type for the input tray. Trays configured for a paper type with a specific weight range will not match a print job that specifies an exact weight, even if the specified weight is within the weight range.
Envelopes jam or will not feed in the product Envelopes jam or will not feed in the product Cause Solution Envelopes are loaded in an unsupported tray. Only Tray 1 can feed envelopes. Load envelopes into Tray 1. Envelopes are curled or damaged. Try using different envelopes. Store envelopes in a controlled environment. Envelopes are sealing because the moisture content is too high. Try using different envelopes. Store envelopes in a controlled environment. Envelope orientation is incorrect.
Product will not duplex or duplexes incorrectly Product will not duplex (print 2-sided jobs) or duplexes incorrectly 520 Cause Solution You are trying to duplex on unsupported paper. Verify that the paper is supported for duplex printing. The printer driver is not set up for duplex printing. Set up the printer driver to enable duplex printing. The first page is printing on the back of preprinted forms or letterhead.
Use manual print modes Try the following multi-purpose (MP) modes to see if they solve the image-quality problems.
Table 3-61 MP modes under the Adjust Paper Types sub menu (continued) HUMIDITY MODE With glossy film, set to High when the product is in a highhumidity environment and print-quality defects occur on HP Tough Paper or Opaque film. With transparencies, set to High when the product is in a high-humidity environment and print-quality defects occur on color transparencies on the first page of a print job.
Table 3-62 MP modes under the Optimize submenu (continued) CLEANING CONTROL Changes the control of toner purge. Toner purge is executed with the CRG in contact with the ITB. Toner purge is executed right after this mode is selected at the control panel. ALTERNATE MEDIA TEMP ALTERNATE UNIFORMITY CONTROL ALTERNATE 1, 2, AND 3 PRE-ROTATION Use ALTERNATIVE 1to preventing media in the output bin from sticking together. Set to ALTERNATIVE 1 to improve uniformity on any paper type.
Solve image-quality problems Occasionally, you might encounter problems with print quality. The information in the following sections helps you identify and resolve these issues. Print quality examples Some print quality problems arise from low or very low cartridges or other supplies. The solution is to replace the low or very low supplies. Some print quality problems arise from use of inappropriate paper. ● Use paper that meets HP paper specifications. ● The surface of the paper is too rough.
Problem Print is light or faded on entire page. Print is light or faded in a particular color. Sample Cause Solution Poor contacts exist on the ITB unit and the product grounding unit. Clean the grounding contacts. If the problem remains after cleaning, check the contacts for damage. Replace any deformed or damaged parts. Poor secondary transfer contacts exist on the secondary transfer roller and the ITB. Clean the contacts. If the problem remains after cleaning, check the contacts for damage.
Problem Sample White spots appear in an image The back of the page is dirty. Vertical streaks or bands appear on the page. Cause Solution Poor conductivity caused by dirt on the static eliminator. Clean the static eliminator. The primary transfer roller is deformed or has deteriorated. Replace the ITB. The secondary transfer roller is deformed or has deteriorated. Replace the secondary-transferroller. The secondary transfer roller is dirty. Replace the secondary transfer roller.
Problem Vertical white lines appear in all colors. Horizontal lines appear on the page. A horizontal white line appears on the page. Image in a particular color does not print in the correct color. ENWW Sample Cause Solution Horizontal scratches on the fuser roller. Replace the fuser. Scratches are present on the circumference of the ITB. Replace the affected print cartridge. Repetitive horizontal lines appear. Use the repetitive defects ruler to identify the dirty roller. Clean the roller.
Problem Sample Dropouts appear. The toner is not fully fused to the paper. Cause Solution The secondary transfer roller is deformed or has deteriorated. Replace the secondary-transferroller. The primary charging roller, developing roller, or photosensitive drum is deformed or has deteriorated. Replace the print cartridge of the color that matches the defect. The fuser roller is deformed or has deteriorated. Replace the fuser.
Problem Toner smears appear on the media. The printed page contains misformed characters. Text or graphics are skewed on the printed page. The printed page contains wrinkles or creases. The front of the page is dirty. Sample Cause Solution The product has residual media. Remove the residual media. Poor contact exists in the primary charging bias or developing bias contacts between the print cartridge and the product. Clean each contact of the color that produces the missing color.
Problem Sample Pages have flecks of toner Cause Solution Dirty paper path. Execute a cleaning page to clean the contaminate off the fuser. The cleaning page may need to be run several time to clean the fuser. Do not replace the fuser. NOTE: Cleaning the fuser with HP tough paper provides better results than with plain paper. You might need to execute the cleaning process several times to remove all contaminates on the fuser. A fuser cleaning kit (CC468-67919) is available.
Clean the product Over time, particles of toner and paper accumulate inside the product. This can cause print-quality problems during printing. Cleaning the product eliminates or reduces these problems. Clean the paper path and print-cartridge areas every time that you change the print cartridge or whenever print-quality problems occur. As much as possible, keep the product free from dust and debris. To clean the product exterior, use a soft, water-moistened cloth.
Solve performance problems Problem Cause Solution Pages print but are totally blank. The document might contain blank pages. Check the document that you are printing to see if content appears on all of the pages. The product might be malfunctioning. To check the product, print a Configuration page. All of the print cartridges might be very low on toner. Replace the toner cartridges if a Supplies very low message is displayed. Heavier paper types can slow the print job.
Solve connectivity problems Solve direct-connect problems If you have connected the product directly to a computer, check the cable. ● Verify that the cable is connected to the computer and to the product. ● Verify that the cable is not longer than 2 m (6.5 ft). Replace the cable if necessary. ● Verify that the cable is working correctly by connecting it to another product. Replace the cable if necessary.
Service mode functions Service menu The Service menu is PIN-protected for added security. Only authorized service people have access to the Service menu. When you select Service from the list of menus, the product prompts you to enter an eight-digit PIN number (Service Access Code). The PIN for the HP Color LaserJet Enterprise CP5520 Printer Series is 11552010. 1. Press the Home 2. Open the following menus: 3. button.
First level Second level ENWW Description View Event Log Use this item to view the service event log. Clear Event Log Use this item to clear (erase) the service event log. Cycle Counts Test Support Third level Mono Cycle Counts Use this item to reset the mono print job page count. Color Cycle Count Use this item to reset the color print job page count. Refurbish Cycle Count Use this item to reset the refurbuish print job page count.
Product resets Restore factory-set defaults 1. Press the Home button 2. Open the following menus: . ● Administration ● General Settings ● Restore Factory Settings 3. Press the Down arrow button OK button. 4. Press the Down arrow to highlight the select type of reset from a list, and then press the to highlight the Reset item, and then press the OK button.
● ● Print ◦ Print default job, stored job and quick set settings ◦ Some print job usage data ◦ Print system configuration settings Security ◦ Default Authentication agent ◦ Authentication agents ◦ Policy agents ◦ Color access control Clean Disk and Partial Clean functions Active and repository firmware locations The firmware bundle now consists of multiple parts. The main components are the Windows CE Operating System and the printer/peripheral firmware files.
Characteristics of a Partial Clean ● Customer-defined settings, third-party solutions, firmware files, and the operating system are deleted. ● Rebooting the product restores the firmware files from the Repository location, but does not restore any customer-defined settings. ● For previous HP products, a Hard Disk Initialization is similar to executing the Partial Clean function for this product.
Characteristics of a Partial Clean ● Customer-defined settings, third-party solutions, firmware files, and the operating system are deleted. NOTE: Rebooting the product does not restore the firmware files. ● Rebooting the product restores the firmware files from the Repository location, but does not restore any customer-defined settings. ● After executing the Clean Disk function, the message 99.09.67 displays on the control panel.
Preboot menu options If an error occurs while the product is booting, an error message appears on the control-panel display. The user can access the Preboot menus. The Error menu item will not be seen if an error did not occur. Access the Preboot menu 1. Turn the product on. 2. Press the Stop 3. Use the Down arrow 4. Press the OK button to select a menu item. button when the Ready, Data, and Attention LEDs are illuminated solid. button to navigate the Preboot menu options.
Table 3-63 Preboot menu options (1 of 5) (continued) Menu option First level Second level Administrator Third level Description This item navigates to the Administrator sub menus. If authentication is required (and the user is not already signed in) the Sign In displays. The user is required to sign in. Download Clean Disk This item initiates a preboot firmware download process. A USB device interface or a Network connection can be used to download firmware. Network See Product updates on page 547.
Table 3-64 Preboot menu options (2 of 5) Menu option First level Second level Administrator Manage Disk Clear Disk Select the Clear Disk item to enable an external device for job storage. Job storage is normally enabled only for the Boot device. This will be grayed out unless the 99.09.68 error is displayed. Lock Disk Select the Lock Disk item to lock (mate) a new secure disk to this product.
Table 3-65 Preboot menu options (3 of 5) Menu option First level Second level Administrator Manage Disk Internal Device continued Third level Select the Internal Device item to erase the internal device or get status about the internal device. Secure Erase continued Description Select the Secure Erase item to erase all of the data on the disk and unlock it if required. This might take a long time. NOTE: The system will be unusable until the system files are reinstalled.
Table 3-66 Preboot menu options (4 of 5) Menu option First level Administrator Configure LAN continued Second level Third level Description Select the Configure LAN item to setup the network settings for the PreBoot menu firmware upgrade. The network can be configured obtain the network settings from a DHCP server or as static. 544 Chapter 3 Solve problems DHCP Use this item for automatic IP address acquisition from the DHCP server.
Table 3-67 Preboot menu options (5 of 5) Menu option First level Administrator Startup Options continued Second level Third level Description Select the Startup Options item to specify options that can be set for the next time the product is turned on and initializes to the to Ready state. Cold Reset Check the Cold Reset item to clear the IP address and all customer settings (this item also returns all settings to factory defaults). NOTE: Items in the Service menu are not reset.
Table 3-68 Preboot menu options (5 of 5) Menu option First level Second level Administrat or Startup Options continued continued Skip Disk Scan Third level Description Check the Skip Disk Scan item to allow the product to initialize without scanning the disk. If the product is crashing on Step 4/8, checking this item may allow the problem to be isolated. Once the device is turned on the next time, the Skip Disk Scan item is unchecked and the disk scan is not skipped.
Product updates To download the most recent firmware upgrade for the product, go to www.hp.com/support/ cljcp5525 or www.hp.com/go/cljcp5525_firmware. Determine the installed revision of firmware Print a configuration page to determine the installed revision of firmware. See Configuration page on page 350. On the configuration page, look in the section marked Device Information for the firmware datecode and firmware revision.
USB storage device (Preboot menu) 1. Copy the xxxxxxx.bdl file to a portable USB flash memory storage device (thumb drive). 2. Turn the product on. 3. Press the Stop button when the Ready, Data and Attention LEDs illuminate solid. 4. Press the down arrow button to highlight Administrator, and then press the OK button. 5. Press the down arrow button to highlight Download, and then press the OK button. 6. Insert the portable USB storage device with the xxxxxxx.bdl file on it.
USB storage device (control-panel menu) 1. Copy the xxxxxxx.bdl file to a portable USB flash memory storage device (thumbdrive). 2. Turn the product on, and then wait until it reaches the Ready state. 3. Press the Home button or OK button. 4. Press the down arrow button. button to highlight Device Maintenance, and then press the OK 5. Press the down arrow button. button to highlight USB Firmware Upgrade, and then press the OK 6. Insert the portable USB storage device with the xxxxxxx.
550 Chapter 3 Solve problems ENWW
4 ENWW Parts and diagrams ● Order parts by authorized service providers ● How to use the parts lists and diagrams ● Assembly locations ● External covers, panels, and doors ● Right door assembly ● Internal components (1 of 9) ● Internal components (2 of 9) ● Internal components (3 of 9) ● Internal components (4 of 9) ● Internal components (5 of 9) ● Internal components (6 of 9) ● Internal components (7 of 9) ● Internal components (8 of 9) ● Internal components (9 of 9) ● 1x250
Order parts by authorized service providers Order parts, accessories, and supplies Table 4-1 Order parts, accessories, and supplies Order supplies and paper www.hp.com/go/suresupply Order genuine HP parts or accessories www.partsurfer.hp.com Order through service or support providers Contact an HP-authorized service or support provider. Order using HP software For information about using the HP software to order parts, accessories, and supplies, see the product user guide.
Supplies part numbers Table 4-3 Supplies part numbers Item Description Part number HP LaserJet print cartridges with HP ColorSphere toner Black print cartridge CE270A (new) CE270-67901 (service) Cyan print cartridge CE271A (new) CE271-67901 (service) Yellow print cartridge CE272A (new) CE272-67901 (service) Magenta print cartridge CE273A (new) CE273-67901 (service) Customer self repair parts Each kit includes parts and installation instructions.
Item Part number CSR level Encrypted hard disk drive kit CE709-67901 B CE707-69001 A 110 volt: RM1-6180-000CN A ● Encrypted hard disk drive, 120 GB ● Right rail ● Left rail ● Disk drive cradle ● Power/data cable assembly ● Installation instructions Formatter kit ● Formatter tray assembly ● Formatter assembly ● Screws ● EIO card guide ● Installation instructions Fuser kit ● Fuser assembly ● Installation instructions Intermediate transfer belt (ITB) maintenance kit ● ITB a
Item Part number CSR level Solid state drive kit CE707-67901 B CE980-67901 A CE710-67909 A CE710-69007 A CE710-69008 A ● Solid state drive, 8 GB ● Driver retainer ● Installation instructions Toner collection unit kit ● Waste toner box assembly ● Toner cleaning cloth ● Installation instructions Tray 1 paper pick-up roller and separation pad kit ● Paper pick-up roller ● Separation pad ● Installation instructions Tray 2 paper pick-up roller kit ● Paper pick-up roller assembly
Item Part number Fuser drive unit CE707-67904 ● Fuser drive assembly ● Installation instructions Inner door assembly ● Inner door assembly ● Four color cartridge labels Interconnect board (ICB) PCA ● ICB PCA ● Installation instructions Main drive assembly ● Main drive assembly ● Installation instructions Paper pick-up assembly ● Paper pick-up assembly ● Installation instructions Toner vacuum kit ● Toner vacuum ● Instructions for use Tray 1 separation pad kit 556 ● Tray 1 separ
Accessories part numbers Table 4-4 Accessories part numbers ENWW Item Description Part number Optional 1x500-sheet tray Optional tray to increase paper capacity. CE860A Optional 3x500-sheet tray and feeder unit Optional tray to increase paper capacity.
How to use the parts lists and diagrams The figures in this chapter show the major subassemblies in the product and their component parts. A parts list table follows each exploded view assembly diagram. Each table lists the item number, the associated part number, and the description of each part. If a part is not listed in the table, then it is not a field replacement unit (FRU). CAUTION: Be sure to order the correct part.
Assembly locations Paper delivery assembly Paper pick-up assembly 1x250 cassette Right door assembly ENWW Assembly locations 559
External covers, panels, and doors Figure 4-1 External covers, panels, and doors *A01 1 2 *A01 11 *A01 4 10 10 *A01 Right door assembly *A03 3 (J1) (J2) *A02 5 9 *A01 6 8 7 560 Chapter 4 Parts and diagrams ENWW
Table 4-5 External covers, panels, and doors ENWW Ref Description Part number Qty 1 Cover, top RM1-7148-000CN 1 2 Door, toner collection unit access RC2-7034-000CN 1 3 Cable, USB RK2-2901-000CN 1 4 Cover, rear RM1-7147-000CN 1 5 Cover, right rear RM1-7142-000CN 1 6 Cover, handle, lower-right, rear RC2-6626-000CN 1 7 Cover, handle, lower-right, front RC2-6627-000CN 1 8 Cover, right front assembly (includes control panel) RM1-7144-000CN 1 9 Cover, front assembly RM1-713
Right door assembly Figure 4-2 Right door assembly *A04 *A03 *A02 1 *A05 (J112) (J152) *A01 *A02 (J114D) *A18 *A17 *A15 *A16 *A40 *A10 *A15 *A14 (J542D) (J736D) *A48 A *A07 *A06 *A14 *A13 *A08 *A09 *A20 *A19 *A10 *A12 *A11 *A40 *A40 2 *A22 *A23 SIMPLEX MODEL *A40 *A40 *A46 *A25 *A24 *A27 *A26 *A47 *A21 A *A45 *A44 *A28 4 *A43 *A29 *A30 3 *A30 *A31 *A40 *A36 *A37 *A42 5 *A38 *A39 *A31 *A32 *A33 *A33 *A34 *A35 6 *A41 *A40 562 Chapter 4 Parts and diagrams ENWW
Table 4-6 Right door assembly Ref ENWW Description Part number Qty Right door assembly, duplex model RM1-6007-000CN 1 Right door assembly, simplex model RM1-6138-000CN 1 1 Roller, secondary transfer, T2 (included in the service kit) CE710-67904 1 2 Door, right upper RC2-7091-000CN 1 3 Roller, paper pick-up, Tray 1 (included in the service kit) CE710-67906 1 4 Lifter plate assembly, Tray 1 RM1-6043-030CN 1 5 Separation pad, Tray 1 (included in the service kit) CE710-67909 1 6
Internal components (1 of 9) Figure 4-3 Internal components (1 of 9) *A02 1 2 3 *A02 7 8 4 6 *A04 35 9 5 *A03 34 10 (FM2) (J524L) 11 (SW2) 12 *A02 28 29 32 13 *A02 Front cover 14 15 assembly *A02 *A02 16 17 *A02 16 See PCA diagram 30 *A02 33 31 27 18 22 19 20 *A04 21 26 *A01 19 18 23 24 *A02 *A02 25 *A02 564 Chapter 4 Parts and diagrams ENWW
Table 4-7 Internal components (1 of 9) ENWW Ref Description Part number Qty 1 Upper cartridge guide assembly RM1-5990-000CN 1 2 Duct, front RC2-7300-000CN 1 3 Stopper, inner door, 1 RC2-6719-000CN 1 4 Stopper, inner door, 2 RC2-6736-000CN 1 5 Door, inner, service kit includes all labels CE707–67904 1 6 Cover, lower front RC2-6737-000CN 1 11 Spring, grounding RC2-7209-000CN 1 12 Hinge, inner door, left RC2-6716-000CN 1 13 Hinge, inner door, right RC2-6712-000CN 1 14
Internal components (2 of 9) Figure 4-4 Internal components (2 of 9) *A02 1 2 3 *A02 7 8 4 *A04 6 35 9 5 *A03 10 12 (FM2) (J524L) 11 *A02 13 *A02 Front cover 14 15 assembly *A02 *A02 22 16 *A02 17 16 See PCA diagram 33 32 (SW2) 28 29 30 *A02 31 27 18 19 20 *A04 21 34 *A01 26 19 18 23 24 *A02 *A02 25 *A02 566 Chapter 4 Parts and diagrams ENWW
Table 4-8 Internal components (2 of 9) ENWW Ref Description Part number Qty 31 Holder, interlock switch RC2-6689-000CN 1 32 Fan, fuser RK2-2728-000CN 1 33 Holder, duplexing fan RC2-8357-000CN 1 34 Spring, leaf, grounding RC2-7092-000CN 1 35 Cover, handle guide RC2-6670-000CN 1 Internal components (2 of 9) 567
Internal components (3 of 9) Figure 4-5 Internal components (3 of 9) Paper delivery assembly *A01 SIMPLEX MODEL 1 20 5 19 6 *A01 *A01 7 *A02 DUPLEX MODEL 8 4 1 (J109F) *A01 (M4) (J516) 2 *A01 (J131A) 3 (J522D) (J552D) 19 9 (J525L) (J554L) 11 10 12 14 18 10 13 15 16 *A01 17 Paper pick-up assembly 1x250 cassette 568 Chapter 4 Parts and diagrams ENWW
Table 4-9 Internal components (3 of 9) ENWW Ref Description Part number Qty 1 Drive assembly, duplex reverse, duplex model RM1-6005-000CN 1 1 Drive assembly, simplex reverse, simplex model RM1-6120-000CN 1 2 Guide, fuser, front RC2-6546-000CN 1 3 Cover, cable, protective RC2-6832-000CN 1 4 Fuser assembly, 110V (included in service kit) RM1-6180-000CN 1 4 Fuser assembly, 220V (included in service kit) RM1-6181-000CN 1 5 Guide, fuser, rear RC2-6547-000CN 1 6 Fuser drive asse
Internal components (4 of 9) Figure 4-6 Internal components (4 of 9) 1 2 See PCA diagram (M1) (J517) (M2) (J515) (M3) (J514) *A01 *A06 *A01 4 *A06 6 (J1003) (J538D) (J535D) 3 See PCA diagram (M6) (J518) *A05 *A02 5 (J521) See PCA diagram *A03 8 9 7 13 12 23 (PS15) (J544) 10 (M7) (J520) 14 24 11 15 16 *A01 19 26 25 18 20 *A01 5 *A02 17 DUPLEX MODEL 27 *A01 28 *A01 34 22 33 SIMPLEX MODEL 32 21 39 20 29 38 31 37 30 31 35 *A01 30 *A04 36 Right door assembly 5
Table 4-10 Internal components (4 of 9) ENWW Ref Description Part number Qty 1 Cover, main drive cable, lower RC2-6574-000CN 1 2 Guide, main drive cable RC2-6659-000CN 1 3 Main drive assembly, duplex model RM1-7931-000CN 1 3 Main drive assembly, simplex model RM1-6173-000CN 1 4 DC motor assembly RM1-6088-000CN 3 5 Motor, stepping, DC, duplex model RK2-3298-000CN 2 5 Motor, stepping, DC, simplex model RK2-3298-000CN 1 6 Cable, feed joint, duplex model RM1-6846-000CN 1 7
Internal components (5 of 9) Figure 4-7 Internal components (5 of 9) 1 2 (M1) (J517) (M2) (J515) (M3) (J514) 4 See PCA diagram *A01 *A06 *A01 *A06 6 (J1003) (J538D) (J535D) 3 See PCA diagram (M6) (J518) *A05 *A02 5 (J521) See PCA diagram *A03 8 9 7 13 12 23 (PS15) (J544) 14 24 16 26 25 19 18 10 (M7) (J520) 15 *A01 11 20 *A01 5 *A02 17 DUPLEX MODEL 27 34 22 33 38 31 37 35 *A01 30 20 *A01 SIMPLEX MODEL 32 21 39 *A01 28 30 29 31 *A04 36 Right door assembly 5
Table 4-11 Internal components (5 of 9) ENWW Ref Description Part number Qty 31 Lock, door link, right RC2-7234-000CN 2 32 Link, right door, 2 rear RC2-7236-000CN 1 33 Link, right door, 2 front RC2-7233-000CN 1 34 Duct, joint RC2-8360-000CN 1 35 Plate, right door link, fixed, front RL1-2281-000CN 1 36 Hinge, right door, front RC2-7094-000CN 1 37 Plate, right door link, front RC2-7272-000CN 1 38 Spring, tension, front RU6-2727-000CN 1 39 Rail, door link, front lower RC
Internal components (6 of 9) Figure 4-8 Internal components (6 of 9) 37 2 1 3 (J831) (J832) (J61) (J62) 39 36 38 35 38 34 *A01 12 7 8 38 11 10 6 5 *A01 4 9 *A03 *A01 33 13 14 32 16 18 17 15 *A01 19 20 31 22 (FM1) (J106) 21 23 41 40 *A04 25 24 29 30 27 *A02 26 *A02 28 574 Chapter 4 Parts and diagrams ENWW
Table 4-12 Internal components (6 of 9) ENWW Ref Description Part number Qty 1 IT belt guide rail assembly RM1-6018-000CN 1 2 IT belt guide rail R1 assembly RM1-6037-000CN 1 3 Toner collection unit (included in the service kit) CE980-67901 1 4 Arm, waste toner, left RC2-7035-000CN 1 5 Cover, waste toner, 3 RC2-6963-000CN 1 6 Plate, arm reinforcement RC2-9649-000CN 1 7 Arm, waste toner, right RC2-7036-000CN 1 8 Spring, tension RU6-2831-000CN 1 9 Waste toner cover assemb
Internal components (7 of 9) Figure 4-9 Internal components (7 of 9) 37 2 1 3 (J831) (J832) (J61) (J62) 39 36 38 35 38 34 *A01 12 7 8 38 11 10 6 5 *A01 4 9 *A03 *A01 33 13 14 32 16 18 17 15 *A01 19 20 31 22 (FM1) (J106) 21 23 41 40 *A04 25 24 29 30 27 *A02 26 *A02 28 576 Chapter 4 Parts and diagrams ENWW
Table 4-13 Internal components (7 of 9) ENWW Ref Description Part number Qty 31 Duct, fan, 1 RC2-8388-000CN 1 32 Laser scanner assembly RM1-6122-070CN 1 33 Seal, toner supporter guide 1 RC2-7018-000CN 1 34 Toner feed assembly RM1-6040-000CN 1 35 Guide, laser RC2-6628-000CN 1 36 Holder, flat flexible cable RC2-6655-000CN 1 37 Cable assembly, flat-flexible RM1-6804-000CN 1 38 Seal, slide shutter RC3-1014-000CN 3 39 Sheet, slide seal RC3-1013-000CN 1 40 Label, ITB ins
Internal components (8 of 9) Figure 4-10 Internal components (8 of 9) (J25) (J63) (J733DB) 18 (J741D) (J105) (J304) (J303) (J1304) (J301) 1 See PCA diagram 2 (J733DA) (J707F) (J557D) 16 17 (J21) (J192) (J711F) (J558D) 2 3 (J559D) 3 (J1108) (J560D) (J108) (J203) 15 4 5 (J109F) 6 (J110F) 14 7 *A01 13 (J305) (J302) (J1001) (SW3) (SW4) 10 *A01 12 (J710M) 11 See PCA diagram 9 *A01 578 Chapter 4 Parts and diagrams 8 ENWW
Table 4-14 Internal components (8 of 9) ENWW Ref Description Part number Qty 1 Holder, first power dispatching RC2-6680-000CN 1 2 Spring, contact RU6-2767-000CN 2 3 Spring, contact RU6-2768-000CN 2 4 Guide, cross-member cable, rear RC2-6588-000CN 1 5 Stopper, laser RC2-6646-000CN 1 6 Guide, cross-member cable, front RC2-6587-000CN 1 7 Spring, rod RC2-6611-000CN 1 8 Cover, cable, right rear RC2-8424-000CN 1 9 Lifter drive assembly RM1-6039-000CN 1 10 Auto close asse
Internal components (9 of 9) Figure 4-11 Internal components (9 of 9) *A02 See PCA diagram *A06 *A04 (J101) (FM3) (J142) 2 (J557H) 3 (J716H) (J116) (J717H) (J718H) (J558H) (J559H) (J560H) 18 17 (J1001A) 5 8 7 1 (J72) *A02 See PCA diagram A *A01 *A05 6 See PCA diagram *A02 10 11 *A05 9 *A04 12 14 13 15 *A05 16 13 *A04 *A03 (J303ICB) (J770) *A05 16 A 580 Chapter 4 Parts and diagrams 4 19 ENWW
Table 4-15 Internal components (9 of 9) ENWW Ref Description Part number Qty 1 Clamp, edge, D RC2-6674-000CN 1 2 Guide, cable, right RC2-6842-000CN 1 3 Guide, cable, upper RC2-6841-000CN 1 4 Cable, PNL-H-HI RM1-6849-000CN 1 5 Spacer, DC controller PCA VT2-5176-004CN 5 6 Guide, DC cont.
1x250 cassette Figure 4-12 1x250 cassette 582 Chapter 4 Parts and diagrams ENWW
Table 4-16 1x250 cassette Ref ENWW Description Part number Qty Cassette CE710-67906 1 1x250 cassette 583
Paper pick-up assembly Figure 4-13 Paper pick-up assembly 1 *A01 584 Chapter 4 Parts and diagrams ENWW
CE707-67903 Table 4-17 Paper pick-up assembly Ref 1 ENWW Description Part number Qty Paper pick-up assembly RM1-7916-000CN 1 Paper pick-up roller assembly (included in service kit) CE707-67903 1 Paper pick-up assembly 585
Paper delivery assembly Figure 4-14 Paper delivery assembly 586 Chapter 4 Parts and diagrams ENWW
Table 4-18 Paper delivery assembly Ref ENWW Description Part number Qty Paper delivery assembly RM1-6165-000CN 1 Paper delivery assembly 587
Printed circuit assemblies Figure 4-15 PCAs 1 1 2 1 10 3 4 5 9 6 1 8 7 588 Chapter 4 Parts and diagrams ENWW
Table 4-19 PCAs ENWW Ref Description Part number Qty 1 Toner remaining detect PCA RM1-6779-000CN 4 2 Primary transfer high-voltage PCA RM1-7004-000CN 1 3 Driver PCA (duplex model) RM1-6742-000CN 1 3 Driver PCA (simplex model) RM1-6783-000CN 1 4 DC Controller PCA (duplex model) CE708-67902 1 4 DC Controller PCA (simplex model) CE707-67906 1 5 Secondary transfer high-voltage PCA RM1-6802-000CN 1 6 Imaging high-voltage PCA RM1-6800-000CN 1 7 Environment sensor PCA RK2-28
1x500 paper feeder The 1x500 paper feeder is referred to as the 1x500PF.
Table 4-20 1x500PF external components ENWW Ref Description Part number Qty 1 Handle, lock, rear (1x500PF) RC2-9303-000CN 1 2 Cover, right front (1x500PF) RC2-9320-000CN 1 3 Link, right door, lower (1x500PF) RC2-9327-000CN 1 4 Cover, rear (1x500PF) RC2-9330-000CN 1 5 Cover, left (1x500PF) RC2-9331-000CN 1 6 Cover, handle, lower (1x500PF) RC2-9332-000CN 2 7 Link, right door, upper (1x500PF) RC2-9335-000CN 1 8 Right door assembly (1x500PF) RM1-6946-000CN 1 9 Cover, right
1x500PF internal components Figure 4-17 1x500PF internal components *A26 *A27 (J2004) (J704) (J703D) *A28 (J2005) (J2003) (J733LA) (J733LB) (J2002) (J702D) (J2001) (J705) (J701D) *A30 *A29 (J734DA) (J734DB) 6 3 *A07 *A04 *A06 *A21 *A22 *A25 *A23 *A04 *A03 *A01 *A19 *A15 (M1) (J704) *A02 *A17 *A06 *A18 *A06 *A06 *A06 2 *A05 *A24 *A09 *A19 *A08 *A11 *A33 *A19 *A10 *A31 (SW1) (J705) *A15 *A19 *A06 *A24 1 *A11 *A14 *A12 *A20 *A10 *A06 *A16 *A13 *A32 *A06 *A06 7 8 5
Table 4-21 1x500PF internal components ENWW Ref Description Part number Qty 1 Switch, bottom (1x500PF) WC2-5512-000CN 1 2 Motor, pick-up (1x500PF) RK2-1331-000CN 1 3 Lifter drive assembly (1x500PF) RM1-3819-000CN 1 4 Cassette (1x500PF) RM1-6942-000CN 1 5 Paper pick-up assembly (1x500PF) RM1-6944-000CN 1 6 Paper feeder driver PCA (1x500PF) RM1-6987-000CN 1 7 Roller, pick-up, paper feeder (included in service kit) CE710-67908 1 8 Roller, feed, paper feeder (included in servi
1x500PF PCA Figure 4-18 1x500PF PCA 1 594 Chapter 4 Parts and diagrams ENWW
Table 4-22 1x500PF PCA ENWW Ref Description Part number Qty 1 Paper feeder driver PCA (1x500PF) RM1-6987-000CN 1 1x500 paper feeder 595
3x500 paper feeder The 3x500 paper feeder is referred to as the 3x500PF.
Table 4-23 3x500PF external components ENWW Ref Description Part number Qty 4 Cover, right corner (3x500PF) RC2-9343-000CN 1 5 Cover, right lower, 1 (3x500PF) RC2-9346-000CN 1 6 Cover, right lower, 2 (3x500PF) RC2-9347-000CN 1 7 Cover, rear (3x500PF) RC2-9348-000CN 1 8 Cover, left (3x500PF) RC2-9349-000CN 1 9 Cover, left lower (3x500PF) RC2-9350-000CN 1 10 Cover, rear lower (3x500PF) RC2-9357-000CN 1 12 Right door assembly (3x500PF) RM1-6953-000CN 1 13 Front lower cove
3x500PF internal components Figure 4-20 3x500PF internal components (J33LA) (J33LB) (J2001) (J2003) (J2002) 12 (J2001B) (J2002B) 11 *A19 (J2003B) 12 (J2001C) *A07 5 (J701D) (J702D) 5 (J801D) (J2003C) *A19 (J802D) 5 (J901D) (J902D) *A07 10 *A16 *A21 *A09 *A10 *A03 *A05 18 (J33LH) *A14 *A17 *A15 *A15 1 *A12 *A08 *A02 *A06 (M1) (J704) (M81) (J804) (M91) (J904) *A20 *A04 *A20 3 *A01 (SW1) 13 14 2 *A13 *A15 *A15 *A15 17 *A11 *A18 15 15 16 *A15 *A01 7 9 17 *A18 *A15
Table 4-24 3x500PF internal components ENWW Ref Description Part number Qty 1 Motor, stepping, DC (3x500PF) RK2-1331-000CN 3 2 Rail, cassette, right (3x500PF) RL1-1390-000CN 3 3 Rail, cassette, left (3x500PF) RL1-1391-000CN 3 4 Cable, paper pick-up option (3x500PF) RM1-3575-000CN 3 5 Cable, multisensor (3x500PF) RM1-3647-000CN 3 6 Cable, door open switch (3x500PF) RM1-3651-000CN 1 7 Lifter drive assembly (3x500PF) RM1-3819-000CN 3 8 Cassette (3x500PF) RM1-6942-000CN 1 9
3x500PF cassette Figure 4-21 3x500PF cassette 600 Chapter 4 Parts and diagrams ENWW
Table 4-25 3x500PF cassette Ref ENWW Description Part number Qty Cassette (3x500PF) RM1-6942-000CN 3 3x500 paper feeder 601
3x500PF PCAs Figure 4-22 3x500PF PCAs 1 1 1 602 Chapter 4 Parts and diagrams ENWW
Table 4-26 3x500PF PCAs ENWW Ref Description Part number Qty 1 Feeder PCAs (3x500PF) RM1-6989-000CN 3 3x500 paper feeder 603
Alphabetical parts list Table 4-27 Alphabetical parts list 604 Description Part number Table and page Arm, front cover, 1 RC2-6732-000CN Internal components (1 of 9) on page 565 Arm, front cover, 2 RC2-6733-000CN Internal components (1 of 9) on page 565 Arm, ITB coupling release RC2-6824-000CN Internal components (4 of 9) on page 571 Arm, waste toner, left RC2-7035-000CN Internal components (6 of 9) on page 575 Arm, waste toner, right RC2-7036-000CN Internal components (6 of 9) on page 57
Table 4-27 Alphabetical parts list (continued) ENWW Description Part number Table and page Cable, rear RM1-6863-000CN Internal components (9 of 9) on page 581 Cable, SB joint, low-voltage power supply, duplex model RM1-6867-000CN Internal components (3 of 9) on page 569 Cable, switch RM1-6830-000CN Internal components (8 of 9) on page 579 Cable, USB RK2-2901-000CN External covers, panels, and doors on page 561 Cap, T2 contact, second-transfer high-voltage PCA RC2-6691-000CN Internal compo
Table 4-27 Alphabetical parts list (continued) 606 Description Part number Table and page Cover, connector, lower RC2-6642-000CN Internal components (3 of 9) on page 569 Cover, duplexing gear, duplex model RC2-6931-000CN Internal components (4 of 9) on page 571 Cover, front assembly RM1-7133-000CN External covers, panels, and doors on page 561 Cover, gear, simplex model RC3-0688-000CN Internal components (4 of 9) on page 571 Cover, guide RC2-7204-000CN Internal components (1 of 9) on page
Table 4-27 Alphabetical parts list (continued) ENWW Description Part number Table and page Cover, rear (3x500PF) RC2-9348-000CN 3x500PF external components on page 597 Cover, rear lower (3x500PF) RC2-9357-000CN 3x500PF external components on page 597 Cover, right corner (3x500PF) RC2-9343-000CN 3x500PF external components on page 597 Cover, right front (1x500PF) RC2-9320-000CN 1x500PF external components on page 591 Cover, right front assembly (includes control panel) RM1-7144-000CN Exter
Table 4-27 Alphabetical parts list (continued) 608 Description Part number Table and page Drive assembly, simplex reverse, simplex model RM1-6120-000CN Internal components (3 of 9) on page 569 Driver PCA (duplex model) RM1-6742-000CN PCAs on page 589 Driver PCA (simplex model) RM1-6783-000CN PCAs on page 589 Duct, fan, 1 RC2-8388-000CN Internal components (7 of 9) on page 577 Duct, front RC2-7300-000CN Internal components (1 of 9) on page 565 Duct, joint RC2-8360-000CN Internal compone
Table 4-27 Alphabetical parts list (continued) ENWW Description Part number Table and page Gear, 25T, duplex model RU6-0772-000CN Internal components (4 of 9) on page 571 Gear, 74T, duplex model RU6-0773-000CN Internal components (4 of 9) on page 571 Gear, link worm RU6-0795-000CN Internal components (6 of 9) on page 575 Guide, arm, front RC2-6632-000CN Internal components (1 of 9) on page 565 Guide, cable RC3-0684-000CN Internal components (8 of 9) on page 579 Guide, cable, right RC2-6
Table 4-27 Alphabetical parts list (continued) 610 Description Part number Table and page Guide, slide RC2-7203-000CN Internal components (6 of 9) on page 575 Handle, lock, rear (1x500PF) RC2-9303-000CN 1x500PF external components on page 591 Hinge, front cover, center RC2-6738-000CN Internal components (1 of 9) on page 565 Hinge, front cover, left RC2-6713-000CN Internal components (1 of 9) on page 565 Hinge, front cover, right RC2-6715-000CN Internal components (1 of 9) on page 565 Hin
Table 4-27 Alphabetical parts list (continued) ENWW Description Part number Table and page Imaging high-voltage PCA RM1-6800-000CN PCAs on page 589 Inter connect board (ICB) PCA CE707-67907 PCAs on page 589 IT belt guide rail assembly RM1-6018-000CN Internal components (6 of 9) on page 575 IT belt guide rail R1 assembly RM1-6037-000CN Internal components (6 of 9) on page 575 ITB assembly (included in the service kit; includes transfer roller) CE710-67903 Internal components (6 of 9) on pa
Table 4-27 Alphabetical parts list (continued) 612 Description Part number Table and page Lifter plate assembly, Tray 1 RM1-6043-030CN Right door assembly on page 563 Link, ITB coupling release RC2-6823-000CN Internal components (4 of 9) on page 571 Link, right door, 2 front RC2-7233-000CN Internal components (4 of 9) on page 571 Link, right door, 2 rear RC2-7236-000CN Internal components (4 of 9) on page 571 Link, right door, lower (1x500PF) RC2-9327-000CN 1x500PF external components on
Table 4-27 Alphabetical parts list (continued) ENWW Description Part number Table and page Mount, stopper arm RC2-6745-000CN Internal components (1 of 9) on page 565 Paper delivery assembly RM1-6165-000CN Paper delivery assembly on page 587 Paper feed roller assembly (included in the service kit; 3x500PF) CE710-67908 3x500PF internal components on page 599 Paper feeder driver PCA (1x500PF) RM1-6987-000CN 1x500PF internal components on page 593 Paper feeder driver PCA (1x500PF) RM1-6987-000
Table 4-27 Alphabetical parts list (continued) 614 Description Part number Table and page Rail, cassette, right (3x500PF) RL1-1390-000CN 3x500PF internal components on page 599 Rail, door link, front lower RC2-6634-000CN Internal components (4 of 9) on page 571 Rail, door link, rear lower RC2-6635-000CN Internal components (4 of 9) on page 571 Rail, ITB guide RC2-7185-000CN Internal components (6 of 9) on page 575 Rail, ITB guide, F3 RC2-7193-000CN Internal components (6 of 9) on page 575
Table 4-27 Alphabetical parts list (continued) ENWW Description Part number Table and page Sensor, right door WG8-5696-000CN Internal components (4 of 9) on page 571 Separation pad, Tray 1 (included in the service kit) CE710-67909 Right door assembly on page 563 Separation roller assembly (included in service kit) CE710-67907 Internal components (3 of 9) on page 569 Shaft, right door link RU5-4979-000CN Internal components (4 of 9) on page 571 Sheet, slide seal RC3-1013-000CN Internal com
Table 4-27 Alphabetical parts list (continued) Description Part number Table and page Spring, tension, front RU6-2727-000CN Internal components (4 of 9) on page 571 Spring, tension, rear RU6-2744-000CN Internal components (4 of 9) on page 571 Spring, tension, registration sensor RU6-2710-000CN Internal components (3 of 9) on page 569 Stopper, inner door, 1 RC2-6719-000CN Internal components (1 of 9) on page 565 Stopper, inner door, 2 RC2-6736-000CN Internal components (1 of 9) on page 565
Numerical parts list Table 4-28 Numerical parts list ENWW Part number Description Table and page CE707-67903 Paper pick-up roller assembly (included in service kit) Paper pick-up assembly on page 585 CE707-67904 Fuser drive assembly Internal components (3 of 9) on page 569 CE707-67906 DC Controller PCA (simplex model) PCAs on page 589 CE707-67907 Inter connect board (ICB) PCA PCAs on page 589 CE707-69001 Formatter PCA PCAs on page 589 CE707–67904 Door, inner, service kit includes all la
Table 4-28 Numerical parts list (continued) 618 Part number Description Table and page RC2-6547-000CN Guide, fuser, rear Internal components (3 of 9) on page 569 RC2-6573-000CN Cover, imaging HVT cable Internal components (9 of 9) on page 581 RC2-6574-000CN Cover, main drive cable, lower Internal components (4 of 9) on page 571 RC2-6587-000CN Guide, cross-member cable, front Internal components (8 of 9) on page 579 RC2-6588-000CN Guide, cross-member cable, rear Internal components (8 of 9
Table 4-28 Numerical parts list (continued) ENWW Part number Description Table and page RC2-6650-000CN Cover, main cross-member cable Internal components (6 of 9) on page 575 RC2-6655-000CN Holder, flat flexible cable Internal components (7 of 9) on page 577 RC2-6659-000CN Guide, main drive cable Internal components (4 of 9) on page 571 RC2-6661-000CN Guide, imaging HVT cable Internal components (9 of 9) on page 581 RC2-6662-000CN Guide, LVT cable Internal components (6 of 9) on page 575
Table 4-28 Numerical parts list (continued) 620 Part number Description Table and page RC2-6715-000CN Hinge, front cover, right Internal components (1 of 9) on page 565 RC2-6716-000CN Hinge, inner door, left Internal components (1 of 9) on page 565 RC2-6717-000CN Mount, inner door toggle Internal components (1 of 9) on page 565 RC2-6719-000CN Stopper, inner door, 1 Internal components (1 of 9) on page 565 RC2-6724-000CN Rail, cartridge auxiliary Internal components (1 of 9) on page 565 R
Table 4-28 Numerical parts list (continued) ENWW Part number Description Table and page RC2-6842-000CN Guide, cable, right Internal components (9 of 9) on page 581 RC2-6931-000CN Cover, duplexing gear, duplex model Internal components (4 of 9) on page 571 RC2-6932-000CN Hook, duplexing spring, duplex model Internal components (4 of 9) on page 571 RC2-6962-000CN Cover, waste toner, 2 Internal components (6 of 9) on page 575 RC2-6963-000CN Cover, waste toner, 3 Internal components (6 of 9)
Table 4-28 Numerical parts list (continued) 622 Part number Description Table and page RC2-7201-000CN Slider, push Internal components (6 of 9) on page 575 RC2-7203-000CN Guide, slide Internal components (6 of 9) on page 575 RC2-7204-000CN Cover, guide Internal components (1 of 9) on page 565 RC2-7209-000CN Spring, grounding Internal components (1 of 9) on page 565 RC2-7233-000CN Link, right door, 2 front Internal components (4 of 9) on page 571 RC2-7234-000CN Lock, door link, right In
Table 4-28 Numerical parts list (continued) ENWW Part number Description Table and page RC2-9331-000CN Cover, left (1x500PF) 1x500PF external components on page 591 RC2-9332-000CN Cover, handle, lower (1x500PF) 1x500PF external components on page 591 RC2-9335-000CN Link, right door, upper (1x500PF) 1x500PF external components on page 591 RC2-9343-000CN Cover, right corner (3x500PF) 3x500PF external components on page 597 RC2-9346-000CN Cover, right lower, 1 (3x500PF) 3x500PF external comp
Table 4-28 Numerical parts list (continued) 624 Part number Description Table and page RK2-2276-000CN Fan, power supply Internal components (6 of 9) on page 575 RK2-2728-000CN Fan, fuser Internal components (2 of 9) on page 567 RK2-2884-000CN Environment sensor PCA PCAs on page 589 RK2-2901-000CN Cable, USB External covers, panels, and doors on page 561 RK2-3298-000CN Motor, stepping, DC, duplex model Internal components (4 of 9) on page 571 RK2-3298-000CN Motor, stepping, DC, simplex m
Table 4-28 Numerical parts list (continued) ENWW Also Called Residual Toner Full Sensor Part number Description Table and page RM1-6012-000CN Waste toner cover assembly Internal components (6 of 9) on page 575 RM1-6018-000CN IT belt guide rail assembly Internal components (6 of 9) on page 575 RM1-6019-000CN ITB guide rail assembly Internal components (6 of 9) on page 575 RM1-6036-000CN Auto close assembly Internal components (8 of 9) on page 579 RM1-6037-000CN IT belt guide rail R1 assemb
Table 4-28 Numerical parts list (continued) 626 Part number Description Table and page RM1-6742-000CN Driver PCA (duplex model) PCAs on page 589 RM1-6753-000CN Low voltage power supply assembly, 110V Internal components (8 of 9) on page 579 RM1-6753-000CN Low-voltage power supply PCA (110V) PCAs on page 589 RM1-6754-000CN Low voltage power supply assembly, 220V Internal components (8 of 9) on page 579 RM1-6754-000CN Low-voltage power supply PCA (220V) PCAs on page 589 RM1-6759-000CN Pow
Table 4-28 Numerical parts list (continued) ENWW Part number Description Table and page RM1-6942-000CN Cassette (3x500PF) 3x500PF cassette on page 601 RM1-6944-000CN Paper pick-up assembly (1x500PF) 1x500PF internal components on page 593 RM1-6944-000CN Paper pick-up assembly (3x500PF) 3x500PF internal components on page 599 RM1-6946-000CN Right door assembly (1x500PF) 1x500PF external components on page 591 RM1-6948-000CN Cover, right lower assembly (1x500PF) 1x500PF external components
Table 4-28 Numerical parts list (continued) Part number Description Table and page RM1-7914-060CN Gear assembly, fuser Internal components (3 of 9) on page 569 RM1-7916-000CN Paper pick-up assembly Paper pick-up assembly on page 585 RM1-7922-000CN Registration sensor assembly Internal components (3 of 9) on page 569 RM1-7931-000CN Main drive assembly, duplex model Internal components (4 of 9) on page 571 RS5-9099-000CN Screw, stepped (3x500PF) 3x500PF external components on page 597 RU5-49
Table 4-28 Numerical parts list (continued) ENWW Part number Description Table and page RU6-2744-000CN Spring, tension, rear Internal components (4 of 9) on page 571 RU6-2767-000CN Spring, contact Internal components (8 of 9) on page 579 RU6-2768-000CN Spring, contact Internal components (8 of 9) on page 579 RU6-2771-000CN Spring, contact, second-transfer high-voltage PCA Internal components (4 of 9) on page 571 RU6-2772-000CN Spring, grounding, second-transfer high-voltage PCA Internal c
630 Chapter 4 Parts and diagrams ENWW
A ENWW Service and support ● Hewlett-Packard limited warranty statement ● HP's Premium Protection Warranty: LaserJet print cartridge limited warranty statement ● Color LaserJet Fuser Kit, Transfer Kit, and Toner Collection Unit Limited Warranty Statement ● Data stored on the print cartridge ● End User License Agreement ● Customer self-repair warranty service ● Customer support 631
Hewlett-Packard limited warranty statement HP PRODUCT DURATION OF LIMITED WARRANTY HP Color LaserJet CP5525n, CP5525dn, CP5525xh One-year on-site warranty HP warrants to you, the end-user customer, that HP hardware and accessories will be free from defects in materials and workmanship after the date of purchase, for the period specified above. If HP receives notice of such defects during the warranty period, HP will, at its option, either repair or replace products which prove to be defective.
HP's Premium Protection Warranty: LaserJet print cartridge limited warranty statement This HP product is warranted to be free from defects in materials and workmanship. This warranty does not apply to products that (a) have been refilled, refurbished, remanufactured or tampered with in any way, (b) experience problems resulting from misuse, improper storage, or operation outside of the published environmental specifications for the printer product or (c) exhibit wear from ordinary use.
Color LaserJet Fuser Kit, Transfer Kit, and Toner Collection Unit Limited Warranty Statement This HP product is warranted to be free from defects in materials and workmanship until the printer provides a low-life indicator on the control panel.
Data stored on the print cartridge The HP print cartridges used with this product contain a memory chip that assists in the operation of the product.
End User License Agreement PLEASE READ CAREFULLY BEFORE USING THIS SOFTWARE PRODUCT: This End-User License Agreement (“EULA”) is a contract between (a) you (either an individual or the entity you represent) and (b) Hewlett-Packard Company (“HP”) that governs your use of the software product (“Software”). This EULA does not apply if there is a separate license agreement between you and HP or its suppliers for the Software, including a license agreement in online documentation.
4. TRANSFER. a. Third Party Transfer. The initial end user of the HP Software may make a one-time transfer of the HP Software to another end user. Any transfer will include all component parts, media, User Documentation, this EULA, and if applicable, the Certificate of Authenticity. The transfer may not be an indirect transfer, such as a consignment. Prior to the transfer, the end user receiving the transferred Software will agree to this EULA.
Customer self-repair warranty service HP products are designed with many Customer Self Repair (CSR) parts to minimize repair time and allow for greater flexibility in performing defective parts replacement. If during the diagnosis period, HP identifies that the repair can be accomplished by the use of a CSR part, HP will ship that part directly to you for replacement. There are two categories of CSR parts: 1) Parts for which customer self repair is mandatory.
Customer support Get telephone support for your country/region Have the product name, serial number, date of purchase, and problem description ready. ENWW Country/region phone numbers are on the flyer that was in the box with your product or at www.hp.com/support/. Get 24-hour Internet support www.hp.com/support/ljcp5520series Get support for products used with a Macintosh computer www.hp.com/go/macosx Download software utilities, drivers, and electronic information www.hp.
640 Appendix A Service and support ENWW
B ENWW Product specifications ● Physical specifications ● Power consumption, electrical specifications, and acoustic emissions ● Environmental specifications 641
Physical specifications Table B-1 Product dimensions Product Height Depth Width Weight HP Color LaserJet CP5525n 465 mm (18 in) 586 mm (23 in) 544 mm (21.4 in) 53.3 kg (117.3 lb) HP Color LaserJet CP5525dn 465 mm (18 in) 586 mm (23 in) 544 mm (21.4 in) 53.5 kg (117.8 lb) HP Color LaserJet CP5525xh 885 mm (34.8 in) 688 mm (27 in) 745 mm (29.3 in) 84 kg (184.8 lb) Power consumption, electrical specifications, and acoustic emissions See www.hp.com/support/cljcp5525 for current information.
C ENWW Regulatory information ● FCC regulations ● Environmental product stewardship program ● Declaration of Conformity ● Certificate of Volatility ● Safety statements 643
FCC regulations This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy, and if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications.
Environmental product stewardship program Protecting the environment Hewlett-Packard Company is committed to providing quality products in an environmentally sound manner. This product has been designed with several attributes to minimize impacts on our environment. Ozone production This product generates no appreciable ozone gas (O3).
Return and recycling instructions United States and Puerto Rico The enclosed label in the HP LaserJet toner cartridge box is for the return and recycling of one or more HP LaserJet print cartridges after use. Please follow the applicable instructions below. Multiple returns (more than one cartridge) 1. Package each HP LaserJet print cartridge in its original box and bag. 2. Tape the boxes together using strapping or packaging tape. The package can weigh up to 31 kg (70 lb). 3.
Paper This product is capable of using recycled papers when the paper meets the guidelines outlined in the HP LaserJet Printer Family Print Media Guide. This product is suitable for the use of recycled paper according to EN12281:2002. Material restrictions This HP product does not contain added mercury. This HP product contains a battery that might require special handling at end-of-life.
Chemical substances HP is committed to providing our customers with information about the chemical substances in our products as needed to comply with legal requirements such as REACH (Regulation EC No 1907/2006 of the European Parliament and the Council). A chemical information report for this product can be found at: www.hp.com/go/reach.
Declaration of Conformity Declaration of Conformity according to ISO/IEC 17050-1 and EN 17050-1 Manufacturer's Name: Hewlett-Packard Company Manufacturer's Address: 11311 Chinden Boulevard DoC#: BOISB-0905-00 rel.1.
This Device complies with Part 15 of the FCC Rules. Operation is subject to the following two Conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. 1. The product was tested in a typical configuration with Hewlett-Packard Personal Computer Systems. 2.
Certificate of Volatility This is a statement regarding the volatility of customer data stored in memory. This statement describes how to securely erase data from the product. Types of memory Volatile memory The product utilizes volatile memory (a total of 1024MB) to support the embedded OS and to store customer data during the printing process. When the product is powered off, this volatile memory is erased.
Safety statements Laser safety The Center for Devices and Radiological Health (CDRH) of the U.S. Food and Drug Administration has implemented regulations for laser products manufactured since August 1, 1976. Compliance is mandatory for products marketed in the United States. The device is certified as a “Class 1” laser product under the U.S. Department of Health and Human Services (DHHS) Radiation Performance Standard according to the Radiation Control for Health and Safety Act of 1968.
EMC statement (China) EMC statement (Korea) EMI statement (Taiwan) Laser statement for Finland Luokan 1 laserlaite Klass 1 Laser Apparat HP Color LaserJet CP5525n, CP5525dn, CP5525xh, laserkirjoitin on käyttäjän kannalta turvallinen luokan 1 laserlaite. Normaalissa käytössä kirjoittimen suojakotelointi estää lasersäteen pääsyn laitteen ulkopuolelle. Laitteen turvallisuusluokka on määritetty standardin EN 60825-1 (2007) mukaisesti.
VARO ! Mikäli kirjoittimen suojakotelo avataan, olet alttiina näkymättömällelasersäteilylle laitteen ollessa toiminnassa. Älä katso säteeseen. VARNING ! Om laserprinterns skyddshölje öppnas då apparaten är i funktion, utsättas användaren för osynlig laserstrålning. Betrakta ej strålen. Tiedot laitteessa käytettävän laserdiodin säteilyominaisuuksista: Aallonpituus 775-795 nm Teho 5 m W Luokan 3B laser.
Index Symbols/Numerics 1 x 500-sheet paper feeder assembly components, removing 222 3 x 500-paper feeder assembly components, removing 236 A accessories ordering 552 accessories installed, information 353 acoustic specifications 642 Administration menu, control panel 261, 365 after-service checklist 86 B Backup/Restore menu, control panel 276, 406 bands, troubleshooting 526 batteries included 647 blank pages troubleshooting 532 blank pages, troubleshooting 525 C cable, USB troubleshooting 532 Calibrate/Cle
covers control-panel assembly, removing 113 front-door assembly, removing 123 identification and location 111 left, removing 115 rear, removing 116 right-door assembly, removing 126 right-front, removing 113 right-rear, removing 119 top, removing 121 creases, troubleshooting 529 crooked pages troubleshooting 529 customer support online 639 D dark image, troubleshooting 525 date codes for firmware 353 manufacture 352 DC controller PCA, removing 207 DC controller, operation 9 defeating interlocks 286 delivery
intermediate transfer belt (ITB) 102 IPv4 information 352 IPv6 information 352 ITB part number 554 ITB cleaning stage 34 ITB unit operation 38 J jams common causes of 495 detection theory 66 diagnostic test for 288 duplex area 509 envelopes 519 fuser 501 fuser area 508 locations 496 lower right door 503 output bin 507, 508 recovery 515 Tray 1 504 Tray 1 and Tray 2 510 Tray 2 506 Tray 3 506 Tray 3, 4, and 5 513 Tray 4 506 Tray 4, 5, or 6 503 Tray 5 506 Tray 6 506 upper right door 501 Japanese VCCI statement
P pages blank 532 not printing 532 printing slowly 532 skewed 529 pages count reset 534 See also counts paper pickup assembly, removing 135 stop in path for testing 314 wrinkled 529 paper delivery assembly removing 184 paper jams locations 496 paper movement operation 44 paper path diagnostic test 288 operation 55 stop movement for testing 314 paper-path test, sensors 313 parameters, EP, troubleshooting 347 part number 500-sheet tray 557 print cartridge 553 parts 551 parts lists and diagrams 1x500 paper fee
imaging (developing) highvoltage power supply 213 intermediate transfer belt 102 ITB motor 192 laser/scanner assembly 132 left cover 115 lifter-drive assembly 145 low-voltage power supply 209 main drive assembly 157 paper delivery assembly 184 paper pickup assembly 135 pickup roller (tray 1) 94 pickup roller (tray 2) 98 power switch PCA 220 power-supply fan and fan duct 198 print cartridges 87 rear cover 116 registration sensor assembly 142 residual toner full sensor 152 residual-toner-feed assembly 190 rig
software software license agreement 636 solenoids paper path 47 solve problems 253 solving direct-connect problems 533 network problems 533 specifications electrical and acoustic 642 operating environment 642 static precautions 84 status page 284 stop printing for test 314 streaks, troubleshooting 526 supplies error messages 483 memory errors 411 ordering 552 recycling 645 replace message 483 Supplies menu, control panel 258, 360 support online 639 T Taiwan EMI statement 653 TCP/IP information 352 technical
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