User Guide

Troubleshooting menu
In the following table, asterisks (*) indicate the factory default setting.
Table 3-42 Troubleshooting menu
First level Second level Third level Fourth level Values Description
Exit
Troubleshooting
NOTE: This item only
displays if you are
backing out of the
Troubleshooting menu.
Use this menu to help
resolve problems.
Print Event Log Prints a report
containing the last
50 entries in the
product’s event log,
starting with the most
recent.
View Event Log Displays the last 50
events, starting with
the most recent.
Print Quality
Pages
Print PQ
Troubleshooting
Pages
Prints a page that
includes instructions
and pages for each
color. These pages
can help isolate print-
quality problems.
Diagnostics Page Prints a page that
can assist in
diagnosing product
problems.
Color Band Test Print Test Page Prints a color band
test page that is used
to identify arcing in
the high-voltage
power supply and
other print-quality
defects.
Copies Range: 1 – 30
Default = 1
Specify how many
copies of the internal
page are printed.
Diagnostic Tests
TIP: When this item is
selected, only the
diagnostic pages in the
Troubleshooting menu
can be printed.
Disable Cartridge
Check
This item allows you
to remove a print
cartridge to help
determine which
cartridge is the
source of a problem.
ENWW
Tools for troubleshooting
401