User Guide

Interpret control-panel messages, status-alert messages, and event
code errors
The control-panel messages indicate the current product status or situations that might require action.
Control-panel messages appear temporarily and might require that you acknowledge the message by
pressing the OK button to resume printing or by pressing the Stop button to cancel the job. With
certain messages, the job might not finish printing or the print quality might be affected. If the message
is related to printing and the auto-continue feature is on, the product will attempt to resume printing
after the message has appeared for 10 seconds without acknowledgement.
For some messages, restarting the product might fix the problem. If a critical error persists, the product
might require service.
10.0X.Y0 Supply memory error
Description
The product cannot read or write to at least one print cartridge memory tag or a memory tag is missing
from a print cartridge.
Memory error
◦
10.00.00 (event code)
Black print cartridge
◦
10.01.00 (event code)
Cyan print cartridge
◦
10.02.00 (event code)
Magenta print cartridge
◦
10.03.00 (event code)
Yellow print cartridge
E-label missing
◦
10.00.10 (event code)
Black print cartridge
◦
10.01.10 (event code)
Cyan print cartridge
◦
10.021.10 (event code)
Magenta print cartridge
◦
10.03.10 (event code)
ENWW
Tools for troubleshooting
411