User Guide

Product pulls from incorrect tray
Product pulls from incorrect tray
Cause Solution
You are using a driver for a different product. Use a driver for this product.
The specified tray is empty. Load paper in the specified tray.
The paper size is not configured correctly for the input tray. Print a configuration page or use the control panel to
determine the paper size for which the tray is configured.
The guides in the tray are not against the paper. Verify that the guides are touching the paper.
Paper does not feed automatically
Paper does not feed automatically
Cause Solution
Manual feed is selected in the software program. Load Tray 1 with paper, or, if the paper is loaded, press the
OK button.
The correct size paper is not loaded. Load the correct size paper.
The input tray is empty. Load paper into the input tray.
Paper from a previous jam has not been completely removed. Open the product and remove any paper in the paper path.
The paper size is not configured correctly for the input tray. Print a configuration page or use the control panel to
determine the paper size for which the tray is configured.
The guides in the tray are not against the paper. Verify that the rear and width paper guides are touching the
paper.
The Manually Feed Prompt item is set to Always. The
product always prompts for manual feed, even if the tray is
loaded.
Open the tray, reload the media, and then close the tray.
Or, change the Manually Feed Prompt setting to Unless
loaded, so that the product prompts for manual feed only
when the tray is empty.
The Use Requested Tray setting on the product is set to
Exclusively, and the requested tray is empty. The product
will not use another tray.
Load the requested tray.
Or, change the setting from Exclusively to First on the
Manage Trays menu. The product can use other trays if no
media is loaded in the specified tray.
Paper does not feed from Tray 2, 3, 4, 5, or 6
Paper does not feed from Tray 2, 3, 4, 5, or 6
Cause Solution
The correct size paper is not loaded. Load the correct size paper.
ENWW
Solve paper-handling problems
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