Owner manual

Secure the HP Embedded Web Server ..................................................................... 256
Encryption support: HP Encrypted High Performance Hard Disks ................................. 256
Secure stored jobs ................................................................................................. 257
Lock the control panel menus .................................................................................. 257
Lock the formatter .................................................................................................. 257
Economy settings ................................................................................................................. 258
Powersave modes ................................................................................................. 258
Set sleep mode ...................................................................................... 258
Set sleep delay ...................................................................................... 258
Set the sleep schedule ............................................................................. 259
Install external I/O devices .................................................................................................... 260
Clean the product ................................................................................................................ 262
Clean the paper path ............................................................................................ 263
Clean the scanner glass ......................................................................................... 263
Product updates ................................................................................................................... 265
13 Solve problems ........................................................................................................... 267
Self help ............................................................................................................................. 268
Solve problems checklist ....................................................................................................... 269
Factors that affect product performance ................................................................... 270
Restore factory settings ......................................................................................................... 271
Interpret control-panel messages ............................................................................................ 272
Control-panel message types .................................................................................. 272
Control-panel messages ......................................................................................... 272
Paper feeds incorrectly or becomes jammed ............................................................................ 273
The product does not pick up paper ........................................................................ 273
The product picks up multiple sheets of paper ........................................................... 273
Prevent paper jams ................................................................................................ 273
Clear jams ........................................................................................................... 274
Jam locations ......................................................................................... 274
Clear jams in the document feeder ........................................................... 276
Clear paper jams in the stapler (for models with a stapler/stacker) ............... 277
Clear staple jams (for models with a stapler/stacker) .................................. 278
Clear jams in the output bin area ............................................................. 281
Clear jams from under the top cover ......................................................... 281
Clear jams in the right door ..................................................................... 283
Clear jams in Tray 1 ............................................................................... 284
Clear jams in Trays 2, 3, 4, or 5 .............................................................. 288
Clear jams in the lower right door (Trays 3, 4, or 5) ................................... 289
Clear jams in the fuser ............................................................................ 290
Clear jams in the registration area ........................................................... 294
xiv ENWW