HP LaserJet M5039xs MFP User Guide
HP LaserJet M5039XS MFP User Guide
Copyright and License Trademark Credits © 2010 Copyright Hewlett-Packard Development Company, L.P. Adobe®, Acrobat®, and PostScript® are trademarks of Adobe Systems Incorporated. Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws. Linux is a U.S. registered trademark of Linus Torvalds. The information contained herein is subject to change without notice.
Table of contents 1 Basics .............................................................................................................................................................. 1 Product features ................................................................................................................................... 2 Features comparison ............................................................................................................................ 3 Walkaround ..............
Default Copy Options ........................................................................................ 22 Default Fax Options .......................................................................................... 23 Default E-mail Options ...................................................................................... 24 Default Send to Folder Options ......................................................................... 25 Default Print Options ..........................................
Load media into the input trays .......................................................................................................... 71 Load tray 1 (multipurpose tray) .......................................................................................... 71 Customize tray 1 operation ................................................................................................ 73 Load trays 2 and 3 (and optional trays 4, 5, and 6) ..........................................................
Create and use quick sets ............................................................................................... 100 Use watermarks ............................................................................................................... 101 Resize documents ........................................................................................................... 101 Set a custom paper size from the printer driver ...............................................................
Find the SMTP gateway from an e-mail program ........................................... 125 Use the Send E-mail screen ............................................................................................................. 126 Perform basic e-mail functions ......................................................................................................... 127 Load documents ..............................................................................................................
Supply replacement guidelines ........................................................................................ 152 Change the print cartridge ............................................................................................... 152 Perform preventive maintenance ..................................................................................... 155 Preventive maintenance for the print engine .................................................. 155 The ADF maintenance kit ..................
Dropouts ......................................................................................................................... 205 Lines ............................................................................................................................... 206 Gray background ............................................................................................................ 206 Toner smear ..................................................................................................
Appendix B Specifications ............................................................................................................................ 235 Physical specifications ..................................................................................................................... 236 Electrical specifications .................................................................................................................... 237 Acoustic emissions .............................................
Glossary ........................................................................................................................................................... 259 Index .................................................................................................................................................................
xii ENWW
1 ENWW Basics ● Product features ● Features comparison ● Walkaround ● Device software 1
Product features HP LaserJet M5039XS 2 ● Prints up to 35 ppm. ● 256 MB of RAM, upgradable up to 512 MB ● 100-sheet multipurpose tray (tray 1) and two 250-sheet input trays (trays 2 and 3) ● 250-sheet output bin ● Hi-Speed USB 2.0 port and EIO slot ● HP Jetdirect full-featured embedded print server to connect to 10Base-T/100Base-TX networks ● Enhanced digital sending ● Flatbed scanner and 50-page ADF ● Automatic 2–sided (duplex) printing, receiving faxes, and copying. ● V.
Features comparison Feature Description Performance ● 460 MHz processor User interface ● Graphical touch-screen control panel with control-panel help ● Windows® and Macintosh printer drivers ● Embedded Web server ● HP PCL 5 ● HP PCL 6 ● PostScript® 3 emulation ● FastRes 1200—produces 1200-dots-per-inch (dpi) print quality for fast, high-quality printing of business text and graphics ● ProRes 1200—produces 1200-dpi printing for the best quality in line art and graphic images ● 40 gigab
Feature Description Connectivity ● Hi-Speed USB 2.0 connection (one external host USB-A connector, one external-device USB-B connector, and two internal host USB-A connectors) ● HP Jetdirect full-featured embedded print server ● HP Web Jetadmin software ● Enhanced input/output (EIO) slot ● FIH connector ● Sleep delay setting ● ENERGY STAR® qualified ● The supplies status page contains information about toner level, page count, and estimated pages remaining.
Walkaround Device parts Before using the device, familiarize yourself with the parts of the device.
6 19 Right-side access door 20 Lower-right access door Chapter 1 Basics ENWW
Interface ports The device has one EIO slot and three ports for connecting to a computer or a network. ENWW 1 EIO slot 2 "Heartbeat" LED 3 Hi-Speed USB 2.
Device software The printing-system software is only available for download from the Web. See the getting started guide for installation instructions. The printing system includes software for end users and network administrators, and printer drivers for access to the features and communication with the computer. NOTE: For a list of printer drivers and updated software, go to www.hp.com/go/ ljm5039mfp_software.
Select the correct printer driver Printer drivers allow you to gain access to the features of the device and allow the computer to communicate with the device (using a printer language). The device uses the PCL 5, PCL 6, and PostScript 3 emulation printer description language (PDL) drivers. ● Use the PCL 6 printer driver for the best overall performance. ● Use the PCL 5 printer driver for general office printing.
Update Now If you have modified the device configuration since installation, the driver can be automatically updated with the new configuration. In the Properties dialog box (see Open the printer drivers on page 11), on the Device Settings tab, click the Update Now button to update the driver. HP Driver Configuration HP Driver Configuration is a software architecture and set of tools that you can use to customize and distribute HP software in managed corporate printing environments.
Open the printer drivers Operating System To change the settings for all print jobs until the software program is closed To change the default settings To change the device for all print jobs configuration settings Windows XP, Vista, 7, and Server 2003 1. On the File menu in the software program, click Print. 1. Click Start, click Settings, and then click Printers or Printers and Faxes. 1. Click Start, click Settings, and then click Printers or Printers and Faxes. 2.
Software for Macintosh computers The HP installer provides PostScript® Printer Description (PPD) files, Printer Dialog Extensions (PDEs), and the HP Printer Utility for use with Macintosh computers. For network connections, use the embedded Web server (EWS) to configure the device. See Embedded Web server on page 13.
Utilities The device is equipped with several utilities that make it easy to monitor and manage the device on a network. HP Web Jetadmin HP Web Jetadmin is a browser-based management tool for HP Jetdirect-connected printers within your intranet, and it should be be installed only on the network administrator’s computer. To download a current version of HP Web Jetadmin and for the latest list of supported host systems, visit www.hp.com/go/webjetadmin.
Other components and utilities 14 Windows Macintosh OS ● ● PostScript Printer Description files (PPDs) — use with the Apple PostScript drivers that come with the Mac OS ● The HP Printer Utility — change device settings, view status, and set up printer-event notification from a Mac. This utility is supported for Mac OS X V10.3 and later.
2 ENWW Control panel ● Use the control panel ● Use the Administration menu 15
Use the control panel The control panel has a VGA touchscreen that provides access to all device functions. Use the buttons and numeric keypad to control jobs and the device status. The LEDs indicate overall device status. Control-panel layout The control panel includes a touchscreen graphical display, job-control buttons, a numeric keypad, and three light-emitting diode (LED) status lights. 16 1 Attention light The Attention light indicates that the device has a condition that requires intervention.
Home screen The home screen provides access to the device features, and it indicates the current status of the device. NOTE: Depending on how the system administrator has configured the device, the features that appear on the home screen can vary.
Buttons on the touchscreen The status line on the touchscreen provides information about the status of the device. Various buttons can appear in this area. The following table describes each button. Home button. Touch the home button to go to the Home screen from any other screen. Start button. Touch the Start button to begin the action for the feature that you are using. NOTE: The name of this button changes for each feature. For example, in the Copy feature, the button is named Start Copy. Stop button.
Use the Administration menu Use the administration menu to set up default device behavior and other global settings, such as the language and the format for date and time. Navigate the Administration menu From the Home screen, touch Administration to open the menu structure. You might need to scroll to the bottom of the Home screen to see this feature. The Administration menu has several sub-menus, which are listed on the left side of the screen. Touch the name of a menu to expand the structure.
Information menu Use this menu to print information pages and reports that are stored internally on the device. Table 2-1 Information menu Menu item Sub-menu item Configuration/Status Pages Fax Reports Values Description Administration Menu Map Print (button) Shows the basic structure of the Administration menu and current administration settings. Configuration Page Print (button) A set of configuration pages that show the current device settings.
Default Job Options menu Use this menu to define the default job options for each function. If the user does not specify the job options when creating the job, the default options are used.
Default Copy Options NOTE: Values shown with “(default)” are the factory-default values. Some menu items have no default. Table 2-3 Default Copy Options menu Menu item Sub-menu item Values Description Number of Copies Type the number of copies. The factory default setting is 1. Set the default number of copies for a copy job. Number of Sides 1 (default) Set the default number of sides for copies.
Default Fax Options NOTE: Values shown with “(default)” are the factory-default values. Some menu items have no default. Table 2-4 Fax Send menu Menu item Sub-menu item Resolution Values Description Standard (100x200dpi) (default) Use this feature to set the resolution for sent documents. Higher resolution images have more dots per inch (dpi), so they show more detail. Lower resolution images have fewer dots per inch and show less detail, but the file size is smaller.
Default E-mail Options Use this menu to set default options for e-mails that are sent from the device. NOTE: Values shown with “(default)” are the factory-default values. Some menu items have no default. Menu item Values Description Document File Type PDF (default) Choose the file format for the e-mail. JPEG TIFF M-TIFF Output Quality High (large file) Choosing higher quality for output increases the size of the output file.
Default Send to Folder Options Use this menu to set default options for scan jobs sent to the computer. NOTE: Values shown with “(default)” are the factory-default values. Some menu items have no default. Menu item Values Description Color/Black Color scan Specify whether the file will be in black or in color. Black/white scan (default) Document File Type PDF (default) Choose the file format for the file. M-TIFF TIFF JPEG TIFF version TIFF 6.
Default Print Options Use this menu to set default options for jobs that are sent from a computer. NOTE: Values shown with “(default)” are the factory-default values. Some menu items have no default. Table 2-6 Default Print Options menu Menu item Values Description Copies Per Job Type a value. Use this feature to set the default number of copies for print jobs. Default Paper Size (List of supported sizes.) Choose a paper size.
Time/Scheduling menu Use this menu to set options for setting the time and for setting the device to enter and exit sleep mode. NOTE: Values shown with "(default)" are the factory-default values. Some menu items have no default. Table 2-7 Time/Scheduling menu Menu item Sub-menu item Date/Time Date Format Sub-menu item Values Description YYYY/MMM/DD (default) Use this feature to set the current date and time, and to set the date format and time format that are used to time-stamp outgoing faxes.
Table 2-7 Time/Scheduling menu (continued) Menu item Sub-menu item Fax Printing Fax Printing Mode Sub-menu item Values Description Store all received faxes If you have concerns about the security of private faxes, use this feature to store faxes rather than having them automatically print by creating a printing schedule.
Management menu Use this menu to set up global device-management options. NOTE: Values shown with "(default)" are the factory-default values. Some menu items have no default. Table 2-8 Management menu Menu item Sub-menu item Values Description Stored Job Management Quick Copy Job Storage Limit Select the maximum number of jobs to store Use this menu to view and manage any jobs that are stored on the device.
Initial Setup menu The Initial Setup menu contains the sub-menus shown: ● Networking and I/O menu ● Fax Setup menu ● E-mail Setup menu NOTE: Values shown with "(default)" are the factory-default values. Some menu items have no default. Networking and I/O Table 2-9 Networking and I/O Menu item Sub-menu item I/O Timeout Parallel Input NOTE: This item appears only if an EIO accessory is installed. High Speed Values Description Select a value in the range.
Table 2-10 Jetdirect menus (continued) Menu item Sub-menu item Sub-menu item Values and Description IPV4 Settings Config Method Specifies the method that TCP/IPv4 parameters will be configured on the HP Jetdirect print server. Bootp: Use BootP (Bootstrap Protocol) for automatic configuration from a BootP server. DHCP: Use DHCP (Dynamic Host Configuration Protocol) for automatic configuration from a DHCPv4 server.
Table 2-10 Jetdirect menus (continued) Menu item Sub-menu item Sub-menu item Values and Description Default IP Specify the IP address to default to when the print server is unable to obtain an IP address from the network during a forced TCP/IP reconfiguration (for example, when manually configured to use BootP or DHCP). Auto IP: A link-local IP address 169.254.x.x is set. Legacy: The address 192.0.0.192 is set, consistent with older HP Jetdirect devices.
Table 2-10 Jetdirect menus (continued) Menu item Sub-menu item Proxy Server Sub-menu item Values and Description Specifies the proxy server to be used by embedded applications in the device. A proxy server is typically used by network clients for Internet access. It caches Web pages, and provides a degree of Internet security, for those clients. To specify a proxy server, enter its IPv4 address or fully-qualified domain name. The name can be up to 255 octets.
Table 2-10 Jetdirect menus (continued) Menu item Sub-menu item Security Print Sec Page Sub-menu item Values and Description Yes: Prints a page that contains the current security settings on the HP Jetdirect print server. No (default): A security settings page is not printed. Secure Web For configuration management, specify whether the embedded Web server will accept communications using HTTPS (Secure HTTP) only, or both HTTP and HTTPS.
Table 2-10 Jetdirect menus (continued) Menu item Sub-menu item Sub-menu item Values and Description SNMP Test This test checks operation of SNMP communications by accessing predefined SNMP objects on the device. Select Yes to choose this test, or No to not choose it. Select All Tests Use this item to select all available embedded tests. Select Yesto choose all tests. Select No to select individual tests.
Table 2-10 Jetdirect menus (continued) Menu item Sub-menu item Sub-menu item Ping Results 36 Chapter 2 Control panel Values and Description Use this item to view the ping test status and results using the control panel display. You can select the following items: Packets Sent Shows the number of packets (0 - 65535) sent to the remote host since the most recent test was initiated or completed.
Table 2-10 Jetdirect menus (continued) Menu item Link Speed Sub-menu item Sub-menu item Values and Description The link speed and communication mode of the print server must match the network. The available settings depend on the device and installed print server. Select one of the following link configuration settings: CAUTION: If you change the link setting, network communications with the print server and network device might be lost.
Fax Setup Table 2-11 Fax Setup menu Menu item Sub-menu item Required Settings Location Sub-menu item Values Description (Countries/regions listed) Configure the settings that are legally required for outgoing faxes. Disabled Use this feature to enable or disable PC Fax Send. PC Fax Send enables users to send faxes through the device from their computers if they have the correct driver installed.
Table 2-11 Fax Setup menu (continued) Menu item Sub-menu item Fax Send Settings Fax Dial Volume Sub-menu item Values Description Off Use this feature to set the volume of the tones that you hear while the device dials the fax number. Medium (default) High Error Correction Mode Enabled (default) Disabled JBIG Compression Disabled Enabled (default) When Error Correction Mode is enabled and an error occurs during fax transmission, the device sends or receives the error portion again.
Table 2-11 Fax Setup menu (continued) Menu item Sub-menu item Fax Receive Settings Sub-menu item Values Description Rings To Answer The range varies by location. The factory default is 2 rings. Use this feature to specify the number of rings that must occur before the fax modem answers. Ring Interval Default (default) Use this feature to control the time between rings for incoming faxes. Custom Ringer Volume Off Set the volume for the fax ring-tone.
E-mail Setup Use this menu to enable the e-mail feature and to configure basic e-mail settings. NOTE: To configure advanced e-mail settings, use the embedded Web server. For more information, see Use the embedded Web server on page 145. Table 2-12 E-mail Setup menu Menu item Values Description Address Validation On (default) This option enables the device to check e-mail syntax when you type an e-mail address. Valid e-mail addresses require the "@" sign and a ".".
Device Behavior menu NOTE: Values shown with "(default)" are the factory-default values. Some menu items have no default. Table 2-14 Device Behavior menu Menu item Sub-menu item Sub-menu item Values Description Language Select the language from the list. Use this feature to select a different language for control-panel messages. When you select a new language, the keyboard layout might also change.
Table 2-14 Device Behavior menu (continued) Menu item Sub-menu item Tray Behavior Use Requested Tray Sub-menu item Values Description Exclusively (default) Use this feature to control how the device handles jobs that have specified a specific input tray.
Table 2-14 Device Behavior menu (continued) Menu item Sub-menu item General Copy Behavior Scan Ahead Sub-menu item Values Description Enabled (default) Use this feature to turn on no-wait scanning. With Scan Ahead enabled, the pages in the original document are scanned to disk and held until the device becomes available. Disabled Auto Print Interrupt Enabled Disabled When this feature is enabled, copy jobs can interrupt print jobs that are set to print multiple copies.
Table 2-14 Device Behavior menu (continued) Menu item Sub-menu item Sub-menu item Values Description PCL Form Length Type a value between 5 and 128 lines. The factory default is 60 lines. PCL is a set of printer commands that Hewlett-Packard developed to provide access to printer features. Orientation Portrait (default) Landscape Select the orientation that is most often used print jobs. Select Portrait if the short edge is at the top or select Landscape if the long edge is at the top.
Print Quality menu NOTE: Values shown with "(default)" are the factory-default values. Some menu items have no default. Table 2-15 Print Quality menu Menu item Sub-menu item Values Description Set Registration Source All trays Use Set Registration to shift the margin alignment to center the image on the page from top to bottom and from left to right. You can also align the image on the front with the image printed on the back.
Table 2-15 Print Quality menu (continued) Menu item Sub-menu item REt Values Description Off Enable Resolution Enhancement technology (REt), which produces print output with smooth angles, curves, and edges. All print resolutions, including FastRes 1200, benefit from REt.
Troubleshooting menu NOTE: Values shown with "(default)" are the factory-default values. Some menu items have no default. Table 2-16 Troubleshooting menu Menu item Sub-menu item Event Log Sub-menu item Values Description Print (button) Use this feature to show the 50 most recent events in the event log. Touch Print to print the full event log. Calibrate Scanner Calibrate Use this feature to compensate for offsets in the scanner imaging system (carriage head) for ADF and flatbed scans.
Table 2-16 Troubleshooting menu (continued) Menu item Sub-menu item Paper Path Test Sub-menu item Values Description Test Page Print (button) Generate a test page for testing paper handling features. You can define the path that is used for the test in order to test specific paper paths. Source All trays Specify whether the test page will be printed from all trays or from a specific tray. Tray 1 Tray 2 (Additional trays are shown, if applicable.) Destination A list of output bins appears.
Table 2-16 Troubleshooting menu (continued) Menu item Sub-menu item Sub-menu item Values Description Finishing Paper Path Test Stapling Finishing Options Choose from a list of available options. Test paper handling features for the finisher. Select the option that you want to test. Media Size Letter Select the paper size for the Finishing Paper Path Test. Legal A4 Executive (JIS) 8.5 x 13 Media Type Select the paper type for the Finishing Paper Path Test.
Table 2-16 Troubleshooting menu (continued) Menu item Sub-menu item Print/Stop Test Scanner Tests Control Panel Sub-menu item Values Description Continuous value from 0 to 60,000 milliseconds. The default is 0 milliseconds. Isolate faults by stopping the device during the print cycle and observing where in the process the image degrades. To run the test, specify a stop time. The next job that is sent to the device will stop at the specified time in the process.
Resets menu Table 2-17 Resets menu Menu item Values Description Clear Local Address Book Clear (button) Use this feature to clear all addresses from the address books that are stored on the device. Clear Fax Activity Log Yes Use this feature to clear all events from the Fax Activity Log. No (default) Restore Factory Telecom Setting Restore (button) Use this option to restore the telephone-related settings that are in the Initial Setup menu to factory default values.
3 ENWW I/O Configuration ● USB configuration ● Network configuration 53
USB configuration This device supports a USB 2.0 connection. You must use an A-to-B type USB cable for printing.
Network configuration You might need to configure certain network parameters on the device.
6. Touch IPV4 Settings. 7. Touch Config Method. 8. Touch Manual. 9. Touch Save. 10. Touch Manual Settings. 11. Touch IP Address. 12. Touch the IP Address text box. 13. Use the touchscreen keypad to type the IP address. 14. Touch OK. 15. Touch Save. Set the subnet mask 1. Scroll to and touch Administration. 2. Scroll to and touch Initial Setup. 3. Touch Networking and I/O. 4. Touch Embedded Jetdirect. 5. Touch TCP/IP. 6. Touch IPV4 Settings. 7. Touch Config Method. 8. Touch Manual.
5. Touch TCP/IP. 6. Touch IPV4 Settings. 7. Touch Config Method. 8. Touch Manual. 9. Touch Save. 10. Touch Manual Settings. 11. Touch Default Gateway. 12. Touch the Default Gateway text box. 13. Use the touchscreen keyboard to type the default gateway. 14. Touch OK. 15. Touch Save. Configure TCP/IPv6 parameters For information about configuring the device for a TCP/IPv6 network, see the HP Jetdirect Embedded Print Server Administrator's Guide.
Disable AppleTalk 1. Scroll to and touch Administration. 2. Scroll to and touch Initial Setup. 3. Touch Networking and I/O. 4. Touch Embedded Jetdirect. 5. Touch AppleTalk. 6. Touch Enable. 7. Touch Off. 8. Touch Save. Disable DLC/LLC 1. Scroll to and touch Administration. 2. Scroll to and touch Initial Setup. 3. Touch Networking and I/O. 4. Touch Embedded Jetdirect. 5. Touch DLC/LLC. 6. Touch Enable. 7. Touch Off. 8. Touch Save.
4 ENWW Media and trays ● General guidelines for media ● Considerations for special media ● Select print media ● Printing and paper-storage environment ● Load media into the input trays ● Load documents for faxing, copying, and scanning ● Print on rotated media ● Print full-bleed images ● Print on custom-size media ● Control print jobs 59
General guidelines for media Hewlett-Packard Company recommends testing any paper before buying it in large quantities. CAUTION: Using media that does not conform to the specifications listed here or in the HP LaserJet Printer Family Print Media Guide can cause problems that require service. This service is not covered by the Hewlett-Packard warranty or service agreements. To download a copy of the guide, go to www.hp.com/support/ljpaperguide. Paper to avoid The product can handle many types of paper.
General media specifications For complete paper specifications for all HP LaserJet devices, see the HP LaserJet Printer Family Print Media Guide (available at www.hp.com/support/ljpaperguide) . ENWW Category Specifications Acid content 5.5 pH to 8.0 pH Caliper 0.094 to 0.18 mm (3.0 to 7.0 mils) Curl in ream Flat within 5 mm (0.02 in) Cut edge conditions Cut with sharp blades with no visible fray.
Considerations for special media Table 4-1 Media considerations Media type Considerations Envelopes ● Use only tray 1 to print envelopes. Choose envelopes in the printer driver (see Select the correct printer driver on page 9). ● Prior to printing, envelopes should lie flat with less than 6 mm (0.25 in) curl, and should not contain air. ● Envelopes should not be wrinkled, nicked, or otherwise damaged.
Table 4-1 Media considerations (continued) Media type Considerations Labels ● Print labels from tray 1. ● Use only labels specified for use with HP LaserJet printers. ● Prior to printing, labels must lie flat with no more than 13 mm (0.5 in) of curl in any direction. ● Only use labels with no exposed backing between them. ● Condition: Do not use labels with wrinkles, bubbles, or other indications of separation.
Table 4-1 Media considerations (continued) Media type Considerations Letterhead and preprinted forms Letterhead is premium paper that often has a watermark, sometimes uses cotton fiber, and is available in a wide range of colors and finishes with matching envelopes. Preprinted forms can be made of a broad spectrum of paper types ranging from recycled to premium.
Select the correct fuser mode The device automatically adjusts the fuser mode based on the media type to which the tray is set. For example, heavy paper, such as card stock, might need a higher fuser-mode setting in order to make the toner adhere better to the page, but transparencies need a lower fuser-mode setting to avoid damage to the device. The default setting generally provides the best performance for most print-media types.
Select print media This device accepts a variety of media, such as cut-sheet paper, including up to 100% recycled fiber content paper; envelopes; labels; transparencies; and custom-size paper. Properties such as weight, composition, grain, and moisture content are important factors that affect device performance and output quality.
Supported media weights and sizes This section contains information about the sizes, weights, and capacities of paper and other print media that each tray supports. Table 4-2 Tray 1 specifications Media type Dimensions1 Weight Capacity2 Paper Minimum: 76 x 127 mm (3 x 5 inches) 60 to 199 g/m2 (16 to 53 lb) Up to 100 sheets of 60 to 120 g/m2 (16 to 32 lb) paper. Maximum: 312 x 470 mm (12.25 x 18.
Table 4-4 Tray 3 specifications Media type Dimensions1 Weight Capacity2 Paper Minimum: 148 x 210 mm (5.83 x 8.27 inches) 60 to 120 g/m2 (16 to 32 lb) Up to 250 sheets Maximum: 297 x 432 mm (11.7 x 17 inches) 1 The device supports a wide range of standard and custom sizes of print media. Check the printer driver for supported sizes. 2 Capacity can vary depending on the media weight and thickness, and environmental conditions.
Table 4-7 Specifications for automatic stapling and stacking (continued) Operation Dimensions1 Weight Output-bin capacity2 Automatic stacking Standard sizes supported: 60 to 120 g/m2 (16 to 32 lb) Up to 500 sheets ● A4 (297 x 210 mm; 11.7 x 8.27 inch) ● Letter (279 x 216 mm; 11 x 8.5 inch) ● B4-JIS (257 x 364 mm; 10.1 x 14.33 inch) ● B5-JIS (257 x 182 mm; 10.1 x 7.2 inch) ● Legal (216 x 356 mm; 8.5 x 14 inch) ● Executive (267 x 184 mm; 10.5 x 7.25 inch) ● A5 (210 x 148 mm; 8.27 x 5.
Printing and paper-storage environment Ideally, the printing and paper-storage environment should be at or near room temperature, and not too dry or too humid. Remember paper is hygroscopic; it absorbs and loses moisture rapidly. Heat works with humidity to damage paper. Heat causes the moisture in paper to evaporate, while cold causes it to condense on the sheets. Heating systems and air conditioners remove most of the humidity from a room.
Load media into the input trays Load tray 1 (multipurpose tray) Load special print media, such as envelopes, labels, and transparencies, in tray 1 only. Load only paper in trays 2 and 3 (and optional trays 4, 5, and 6). Tray 1 holds up to 100 sheets of paper, up to 75 transparencies, up to 50 sheets of labels, or up to 10 envelopes. ENWW 1. Open tray 1 by pulling the front cover down. 2. Slide out the plastic tray extender.
4. For single-sided printing or copying, place media into the tray with the side to be printed facing up and the top of the media toward the front of the device. The media should be centered between the media-width guides and under the tabs on the media-width guides. NOTE: Load A4- and letter-size media with the long edge toward the device. Load other sizes (and load rotated A4- and letter-size media) with the short edge toward the device. 5.
Customize tray 1 operation The device can be set to print from tray 1 if it is loaded, or to print only from tray 1 if the type of media that is loaded is specifically requested. Setting Explanation Tray 1 size is set to Any Size The device usually pulls media from tray 1 first unless it is empty or closed. If you do not keep media in tray 1 all the time, or if you use tray 1 only to manually feed media, keep the default settings of the tray 1 size and type.
Load trays 2 and 3 (and optional trays 4, 5, and 6) Trays 2 and 3 (and optional trays 4, 5, and 6) support only paper. For supported paper sizes, see Select print media on page 66. NOTE: To take advantage of automatic size-sensing in the trays, load letter- and A4-size paper with the short edge of the media toward the front of the tray, as detailed in the steps below. 74 1. Open the tray. 2.
ENWW 3. Place the paper in the tray, with the side to be printed facing down for single-sided printing, or facing up for automatic 2-side printing, and make sure that it is flat at all four corners. Keep the paper below the height tabs on the paper-length guide in the rear of the tray. 4. Slide the tray into the device.
Load special media The following table provides guidelines for loading special media and configuring the printer driver. Use the correct media-type setting in the printer driver to obtain the best print quality. For some types of media, the device reduces the print speed. NOTE: In the Windows printer driver, adjust the media type on the Paper tab in the Type is drop-down list. In the Macintosh printer driver, adjust the media type on the Printer features pop-up menu in the Media type drop-down list.
Load documents for faxing, copying, and scanning Load a document onto the scanner glass Use the scanner glass to copy, scan, or fax small, lightweight (less than 60 g/m2 or 16 lb), or irregularlysized originals such as receipts, newspaper clippings, photographs, or old or worn documents. 1. Open the ADF lid. 2.
● For rotated letter- and A4-size documents, place the top left-hand corner of the document at the back, left corner of the scanner glass. Also use this orientation for B5-size media and for custom-size media that is less than 210 mm (8.25 inches) in width. NOTE: Make sure that the media in the input tray is loaded in the rotated orientation. ● 3. 78 For legal-size, 11 x 17, and A3-size documents, place the top left-hand corner of the document at the back, left corner of the scanner glass.
Load the automatic document feeder (ADF) Use the ADF to copy, scan, or fax a document that has up to 50 pages (depending on the thickness of the pages). 1. ENWW Load the document face up in the ADF as shown below: ● For letter- and A4-size documents, insert the long edge of the document into the ADF with the top of the document toward the back of the device. ● For rotated letter- and A4-size documents, insert the short edge (the top of the document) into the ADF.
● 80 For legal-size, 11 x 17, and A3-size documents, insert the short edge (the top of the document) into the ADF. 2. Slide the stack into the ADF until it does not move any farther. 3. Adjust the media guides until they are snug against the media.
Print on rotated media The device can print on letter, A4, A5, Executive, and B5 (JIS) print media in a rotated orientation (shortedge first) from tray 1 and from tray 2. Printing on rotated media is slower. Some types of media feed better when rotated, such as prepunched paper (especially when it is printed on both sides from the optional duplexer) or labels that do not stack flat. NOTE: To print on rotated A5, Executive, or B5 media, configure the media size as Custom in the printer driver.
Print full-bleed images Full-bleed images extend from edge to edge of the page. To achieve this effect, use larger paper, then trim its edges to the desired size. CAUTION: Never print directly to the edge of paper. This causes toner to accumulate inside the device, which may affect print quality and damage the device. Print on paper up to 312 x 470 mm (12.28 x 18.5 in), leaving margins on all four sides of at least 2 mm (0.08 in). NOTE: When printing paper wider than 297 mm (11.
Print on custom-size media Custom-size paper can be printed from any of the trays. For media specifications, see Media and trays on page 59. NOTE: Very small or very large custom-size paper should be printed from tray 1. The control panel can be set for one custom size at a time. Do not load more than one size of custom paper into the device.
Load custom-size media into tray 1 Load custom-size media in tray 1 using the same procedures as for standard-size media. See Load tray 1 (multipurpose tray) on page 71. Load custom-size media into trays 2 and 3 (and optional trays 4, 5, and 6) 84 1. Pull open the tray and remove any media. 2. Press the tab on media guide in the front of the tray and slide it so that the pointer shows a size larger than the paper size.
ENWW 4. On the paper-length guide, press the tab and slide it up against the edge of the stack. Also slide the side media-width guides up against the edge of the stack. 5. Slide the tray into the device.
Control print jobs When a job is sent to the printer, the printer driver controls what paper tray is used to pull media through the printer. By default, the printer automatically selects the tray, but a specific tray can be chosen based on three user-specified settings: Source, Type, and Size. These settings are available from the Application Setting dialog box, the Print dialog box, or the printer driver. Setting Description Source Directs the printer to pull paper from a user-specified tray.
5 ENWW Device features ● Use the stapler ● Use job storage features 87
Use the stapler The stapler/stacker can staple jobs of up to 30 sheets of 75 g/m2 (20 lb) paper. The stapler can staple these sizes: A4, Letter, Legal, Executive (JIS), and 8.5x13. It can stack up to 500 sheets of paper. ● Paper weight can range from 60 to 120 g/m2 (16 to 32 lb). Heavier paper might have a stapling limit of fewer than 30 sheets. ● If the job consists of only one sheet, or if it consists of more than 30 sheets, the MFP delivers the job to the bin, but the MFP does not staple the job.
Load staples Each staple cassette holds 5,000 unformed staples. ENWW 1. Open the stapler door. 2. Lift up the green handle on the staple cartridge to dislodge it and then pull the cartridge out of the device. 3. Insert the staple cartridge into the opening inside the stapler door and then press the green handle down.
4. 90 Close the stapler door.
Staple media Select the stapler at the control panel for printed jobs 1. Touch Administration, touch Device Behavior, touch Stapler/Stacker, and then touch Staple. 2. Touch the option that you want to use, either None or One left angled. NOTE: Selecting the stapler at the printer control panel changes the default setting to Staple. It is possible that all print jobs will be stapled. However, settings that are changed in the printer driver override settings that are changed at the control panel.
Configure the device to stop or continue when the staple cartridge is empty You can specify whether the MFP stops printing when the staple cartridge is empty or if it continues printing but does not staple the jobs. 92 1. Touch Administration, touch Device Behavior, touch Stapler/Stacker, and then touch Staples Out. 2. Touch the option that you want to use: ● Select Stop to stop all printing until the staple cartridge is replaced. ● Select Continue to continue printing jobs without stapling them.
Use job storage features The following job-storage features are available for this device: ● Proof and hold jobs: This feature provides a quick and easy way to print and proof one copy of a job and then print the additional copies. ● Private jobs: When you send a private job to the device, the job does not print until you provide the required personal identification number (PIN) at the control panel.
Use the proof and hold feature The proof and hold feature provides a quick and easy way to print and proof one copy of a job and then to print the additional copies. To permanently store the job and prevent the device from deleting it when space is needed for something else, select the Stored Job option in the driver.
Use the private job feature Use the private printing feature to specify that a job is not printed until you release it. First, set a 4-digit PIN by typing the PIN in the printer driver. The PIN is sent to the device as part of the print job. After you have sent the print job to the device, you must use the PIN to print the job. Create a private job To specify that a job is private, in the driver, select the Private Job option, type a user name and job name, and then type a four-digit PIN.
Use the QuickCopy feature The QuickCopy feature prints the requested number of copies of a job and stores a copy on the device hard disk. Additional copies of the job can be printed later. This feature can be turned off in the printer driver. The default number of different QuickCopy jobs that can be stored on the device is 32. At the control panel, you can set a different default number. See Use the Administration menu on page 19.
Use the stored job feature You can save a print job to the device hard disk without printing it. You can then print the job at any time at the device control panel. For example, you might want to download a personnel form, calendar, time sheet, or accounting form that other users can print when they need it. You also can create a stored copy job at the device control panel that can be printed at a later time. Create a stored copy job 1.
Print a stored job At the control panel, you can print a job that is stored on the device hard disk. 1. From the Home screen, touch Job Storage. 2. Touch the Retrieve tab. 3. Scroll to and touch the job storage folder that holds the stored job. 4. Scroll to and touch the stored job that you want to print. 5. Touch Retrieve Stored Job ( ) to print the document. 6. Touch the Copies field to change the number of copies to print. 7. Touch Retrieve Stored Job ( ) to print the document.
6 ENWW Printing tasks ● Use features in the Windows printer driver ● Use features in the Macintosh printer driver ● Cancel a print job 99
Use features in the Windows printer driver When you print from a software program, many of the product features are available from the printer driver. For complete information about the features that are available in the printer driver, see the printerdriver Help.
Use watermarks A watermark is a notice, such as "Confidential," that is printed in the background of each page of a document. 1. On the File menu in the software program, click Print. 2. Select the driver, and then click Properties or Preferences. 3. From the Effects tab, click the Watermarks drop-down list. 4. Click the watermark that you want to use. To create a new watermark, click Edit. 5. If you want the watermark to appear only on the first page of the document, click First Page Only. 6.
Set a custom paper size from the printer driver 1. On the File menu in the software program, click Print. 2. Select the driver, and then click Properties or Preferences. 3. On the Paper or Paper/Quality tab, click Custom. 4. On the Custom Paper Size window, type the name of the custom paper size. 5. Type the paper-size length and width. If you type a size that is too small or too large, the driver adjusts the size to the minimum or maximum size that is allowed. 6.
Print multiple pages on one sheet of paper You can print more than one page on a single sheet of paper. 1. On the File menu in the software program, click Print. 2. Select the driver, and then click Properties or Preferences. 3. Click the Finishing tab. 4. In the section for Document Options, select the number of pages that you want to print on each sheet (1, 2, 4, 6, 9, or 16). 5. If the number of pages is greater than 1, select the correct options for Print Page Borders and Page Order. ● 6.
Print on both sides of the paper When duplex printing is available, you can automatically print on both sides of a page. If duplex printing is not available, you can manually print on both sides of a page by feeding the paper through the product a second time. NOTE: In the printer driver, Print on Both Sides (manually) is available only when duplex printing is not available or when duplex printing does not support the type of print media being used.
Print on both sides manually 1. Insert enough paper into one of the trays to accommodate the print job. If you are loading special paper such as letterhead, load it in one of the following ways: ● For tray 1, load the letterhead paper with the front side up, bottom-edge first. ● For all other trays, load letterhead paper with front side down, and the top edge at the back of the tray. CAUTION: To avoid jams, do not load paper that is heavier than 105 g/m2 (28 lb bond). 2.
Use the Services tab If the product is connected to a network, use the Services tab to obtain product and supply-status information. Click the Device and Supplies status icon to open the Device Status page of the HP Embedded Web Server. This page shows the current status of the product, the percentage of life remaining for each supply, and information for ordering supplies. For more information, see Use the embedded Web server on page 145.
Use features in the Macintosh printer driver When you print from a software program, many of the device features are available from the printer driver. For complete information about the features that are available in the printer driver, see the printerdriver Help.
Print a cover page You can print a separate cover page for your document that includes a message (such as “Confidential”). 1. Open the printer driver (see Open the printer drivers on page 11). 2. On the Cover Page or Paper/Quality pop-up menu, select whether to print the cover page Before Document or After Document. 3. In the Cover Page Type pop-up menu, select the message that you want to print on the cover page. NOTE: To print a blank cover page, select Standard as the Cover Page Type.
Print on both sides of the paper When duplex printing is available, you can automatically print on both sides of a page. Otherwise, you can manually print on both sides of a page by feeding the paper through the device a second time. CAUTION: To avoid jams, do not load paper that is heavier than 105 g/m2 (28-lb bond). Use automatic duplex printing 1. Insert enough paper into one of the trays to accommodate the print job.
Cancel a print job You can stop a print request by using the control panel or by using the software program. For instructions about how to stop a print request from a computer on a network, see the online Help for the specific network software. NOTE: It can take some time for all printing to clear after you have canceled a print job. Stop the current print job from the control panel 1. Press Stop on the control panel. 2. On the touchscreen, on the Device Has Been Paused screen, touch Cancel current job.
7 Copy This device can function as a standalone, walk-up copier. It is not necessary to install the printing system software on the computer, nor is it necessary to have the computer turned on to make photocopies. You can adjust the copy settings at the control panel. You can also copy originals by using either the ADF or the scanner glass. The device can process copying, printing, and digital-sending jobs simultaneously.
Use the Copy screen From the Home screen, touch Copy to view the Copy screen. The Copy screen is shown in Figure 7-1 Copy screen on page 112. Note that only the first six copy features are immediately visible. In order to view additional copy features, touch More Options.
Set the default copy options You can use the administration menu to establish default settings that apply to all copy jobs. If necessary, you can override most settings for an individual job. After that job is complete, the device returns to the default settings. 1. From the Home screen, scroll to and touch Administration. 2. Touch Default Job Options, and then touch Default Copy Options. 3. Several options are available. You can configure defaults for all options, or for only some options.
Basic copy instructions This section provides the basic instructions for copying. Copy from the scanner glass Use the scanner glass to make as many as 999 copies of small, lightweight media (less than 60 g/m2 or 16 lb) or heavy media (more than 105 g/m2 or 28 lb). This includes media such as receipts, newspaper clippings, photographs, old documents, worn documents, and books. Place original documents face-down on the glass. Align the corner of the original with the upper-left corner of the glass.
Adjust the copy settings The device offers several features so you can optimize copied output. These features are all available on the Copy screen. The Copy screen consists of several pages. From the first page, touch More Options to go to the next page. Then touch the up or down arrow buttons to scroll to other pages. For details about how to use an option, touch the option, and then touch the help ( ) button in the upperright corner of the screen.
Change the copy-collation setting You can set the device to automatically collate multiple copies into sets. For example, if you are making two copies of three pages and the automatic collation is on, the pages print in this order: 1,2,3,1,2,3. If automatic collation is off, the pages print in this order: 1,1,2,2,3,3. To use the automatic collation, the original document size must fit into the memory. If it does not, the device makes only one copy and a message appears notifying you of the change.
Copy two-sided documents Two-sided documents can be copied manually or automatically. Copying two-sided documents manually Copies resulting from this procedure are printed on one side, and need to be hand-collated. 1. Load the documents to be copied into the document feeder input tray with the first page facing up, and with the top of the page leading into the document feeder. 2. Touch Start Copy. The odd-numbered pages are copied and printed. 3.
3. Touch Sides. 4. Touch 2–sided original, 2–sided output. 5. Touch OK. 6. Touch Start Copy. Make one-sided copies from two-sided documents 1. Load the documents to be copied into the document feeder with the first page facing up, and with the top of the page leading. 2. On the control panel, touch Copy. 3. Touch Sides. 4. Touch 2–sided original, 1–sided output. 5. Touch OK. 6. Touch Start Copy.
Copy mixed-size originals You can copy original documents that are printed on different sizes of paper as long as the sheets of paper have one common dimension. For example, you could combine letter and legal sizes, or you could combine A4 and A5 sizes. 1. Arrange the sheets in the original document so they all have the same width. 2. Place the sheets face-up into the document feeder, and adjust both paper guides against the document. 3. From the Home screen, touch Copy. 4. Touch Original Size.
Copy photos and books Copy a photo NOTE: Photos should be copied from the flatbed scanner, not from the document feeder. 1. Lift the lid and place the photo on the flatbed scanner with the picture-side down and the upperleft corner of the photo in the upper-left corner of the glass. 2. Gently close the lid. 3. Touch Start Copy. Copy a book 1. Lift the lid and place the book on the flatbed scanner with the page that you want to copy at the upper-left corner of the glass. 2. Gently close the lid. 3.
Combine copy jobs by using Job Build Use the Job Build feature to build a single copy job from multiple scans. You can use either the document feeder or the scanner glass. The settings for the first scan are used for subsequent scans. 1. Touch Copy. 2. Scroll to and touch Job Build. 3. Touch Job Build On. 4. Touch OK. 5. If necessary, select the desired copy options. 6. Touch Start Copy. After each page is scanned, the control panel prompts you for more pages. 7.
Cancel a copy job To cancel the copy job that is currently running, touch Stop on the control panel. This pauses the device. Then touch Cancel current job. NOTE: If you cancel a copy job, clear the document from the flatbed scanner or from the automatic document feeder.
8 Scan and send e-mail The device offers color-scanning and digital-sending capabilities. By using the control panel, you can scan black-and-white or color documents and send them to an e-mail address as an e-mail attachment. To use digital sending, the device must be connected to a local area network (LAN). The device connects directly to your LAN. NOTE: The device cannot copy or print in color, but it can scan and send color images.
Configure e-mail settings Before you can send a document to e-mail, you must configure the device for e-mailing. NOTE: The instructions that follow are for configuring the device at the control panel. You can also perform these procedures by using the embedded Web server. For more information, see Embedded Web server on page 13. Supported protocols The HP LaserJet M5039XS MFP model supports SMTP and Lightweight Directory Access Protocol (LDAP).
Test the SMTP settings 1. From the Home screen, touch Administration. 2. Touch Initial Setup. 3. Touch E-mail Setup, and then touch Test Send Gateways. If the configuration is correct, Gateways OK appears on the control-panel display. If the first test was successful, send an e-mail to yourself by using the digital-send feature. If you receive the e-mail, you have successfully configured the digital-sending feature.
Use the Send E-mail screen Use the touchscreen to navigate through the options on the Send E-mail screen. 1 Send E-mail button Touching this button scans the document and sends an e-mail file to the provided e-mail addresses. 2 Home button Touching this button opens the Home screen. 3 From: field Touch this field to open the keyboard, and then type your e-mail address. If the system administrator has configured the device to do so, this field might automatically insert a default address.
Perform basic e-mail functions The device e-mail feature offers the following benefits: ● Sends documents to multiple e-mail addresses, saving time and delivery costs. ● Delivers files in black-and-white or in color. Files can be sent in different file formats that the recipient can manipulate. With e-mail, documents are scanned into the device memory and sent to an e-mail address or multiple addresses as an e-mail attachment. Digital documents can be sent in several graphics formats, such as .TFF and .
Send documents The device scans both black-and-white and color originals. You can use default settings or change the scanning preferences and file formats. The following are the default settings: ● Color ● PDF (requires the recipient to have an Adobe Acrobat® viewer to view the e-mail attachment) For information about changing the settings for the current job, see Change e-mail settings for the current job on page 131. Send a document 1.
Use the address book You can send e-mail to a list of recipients by using the address book feature of the device. See your system administrator for information about configuring address lists. NOTE: You can also use the embedded Web server to create and manage the e-mail address book. For more information, see Embedded Web server on page 13. Create a recipient list 1. From the Home screen, touch E-mail. 2.
Use the local address book Use the local address book to store frequently-used e-mail addresses. The local address book can be shared between devices that use the same server to gain access to the HP Digital Sending software. You can use the address book when you type e-mail addresses in the From:, To:, CC:, or BCC: fields. You can also add or delete addresses in the address book. To open the address book, touch the address book button ( ). Add e-mail addresses to the local address book 1. Touch Local.
Change e-mail settings for the current job Use the More Options button to change the following e-mail settings for the current print job: ENWW Button Description Document File Type Touch this button to change the type of file the device creates after scanning the document. Output Quality Touch this button to increase or decrease the print quality of the file being scanned. A higher quality setting produces a larger file size. Resolution Touch this button to change the scan resolution.
Scan to a folder If the system administrator has made the feature available, the device can scan a file and send it to a folder on the network. Supported operating systems for folder destinations include Windows XP, Windows Server 2003, and Novell. NOTE: You might be required to supply a user name and password in order to use this option, or to send to certain folders. See your system administrator for more information. 1. Place the document face-down on the scanner glass or face-up in the ADF. 2.
9 Fax The HP LaserJet M5039XS MFP model comes with an HP LaserJet analog fax accessory 300; already installed. Windows users can also install the optional HP Digital Sending Software (DSS), which provides digital faxing services. For complete instructions for configuring the fax accessory and for using the fax features, see the HP LaserJet Analog Fax Accessory 300 User Guide. The guide is included with the HP LaserJet M5039XS MFP. This chapter provides information about the following topics.
Analog fax When the HP LaserJet analog fax accessory 300 is installed, the MFP can function as a standalone fax machine. The HP LaserJet M5039XS MFP model comes with an HP LaserJet analog fax accessory 300 already installed. Install the fax accessory Use this procedure to install the analog fax accessory if it is not already installed. 1. Turn off the device, and disconnect all of the cables. 2. At the back of the device, remove the formatter cover.
3. Open the formatter door. 4. Remove the fax accessory from its antistatic pouch. CAUTION: The fax accessory contains parts that are sensitive to electrostatic discharge (ESD). When removing the fax accessory from its antistatic pouch and while installing it, use static protection, such as a grounding wrist strap that is connected to the metal frame of the device, or touch the metal frame of the device with your other hand. 5. ENWW Use the plastic clips to secure the fax accessory on the formatter.
6. Locate the 16-wire cable near the lower corner of the formatter and plug the cable into the fax accessory. NOTE: If the cable doesn't seem to fit, try turning the cable around. Make sure the connector is correctly fastened to the fax accessory. Also make sure that the connector at the other end of the cable is correctly fastened to the formatter. 7. Close the formatter door. 8. Replace the formatter cover.
9. ENWW Reconnect the cables, and then turn on the device.
Connect the fax accessory to a phone line When connecting the fax accessory to a phone line, ensure that the phone line that is being used for the fax accessory is a dedicated line that is not used by any other devices. In addition, this line should be an analog line because the fax will not function correctly if it is connected to some digital PBX systems. If you are not sure whether you have an analog or digital phone line, contact your telecom provider.
Digital fax Digital faxing is available when you install the optional HP Digital Sending Software. For information about ordering this software, go to www.hp.com/go/ljm5039mfp_software. With digital faxing, the device does not need to be connected directly to a phone line. Instead, the device can send a fax in one of three ways: ● LAN fax sends faxes through a third-party fax provider.
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10 Manage and maintain the device ENWW ● Use information pages ● Configure e-mail alerts ● Use the embedded Web server ● Use HP Web Jetadmin software ● Use the HP Printer Utility for Macintosh ● Manage supplies ● Replace supplies and parts ● Clean the device ● Calibrate the scanner 141
Use information pages From the control panel, print pages that give details about the device and its current configuration. The table below provides the instructions for printing the information pages. Page description How to print the page Menu map 1. From the Home screen, touch Administration. Shows the control-panel menus and available settings. 2. Touch Information. 3. Touch Configuration/Status Pages. 4. Touch Administration Menu Map. 5. Touch Print.
Page description How to print the page File directory 1. From the Home screen, touch Administration. Contains information for any mass storage devices, such as flash drives, memory cards, or hard disks, that are installed in the device. 2. Touch Information. 3. Touch Configuration/Status Pages. 4. Touch File Directory. 5. Touch Print. Fax reports 1. From the Home screen, touch Administration.
Configure e-mail alerts NOTE: If your company does not have e-mail, this feature might not be available. You can use HP Web Jetadmin or the embedded Web server to configure the system to alert you of problems with the device. The alerts take the form of e-mail messages to the e-mail account(s) that you specify.
Use the embedded Web server ● View device control status information ● Set the type of paper loaded in each tray ● Determine the remaining life on all supplies and order new ones ● View and change tray configurations ● View and change the device control panel menu configuration ● View and print internal pages ● Receive notification of device and supplies events ● View and change network configuration ● View support content that is specific to the current state of the device When the device
Embedded Web server sections Tab or section Options Information tab ● Device Status: Shows the device status and shows the life remaining of HP supplies, with 0% indicating that a supply is empty. The page also shows the type and size of print paper set for each tray. To change the default settings, click Change Settings. ● Configuration Page: Shows the information found on the configuration page.
Use HP Web Jetadmin software HP Web Jetadmin is a Web-based software solution for remotely installing, monitoring, and troubleshooting network-connected peripherals. The intuitive browser interface simplifies cross-platform management of a wide range of devices, including HP and non-HP devices. Management is proactive, allowing network administrators the ability to resolve issues before users are affected. Download this free, enhanced-management software at www.hp.com/go/webjetadmin_software.
Use the HP Printer Utility for Macintosh Use the HP Printer Utility to configure and maintain a printer from a Mac OS X computer. Open the HP Printer Utility Open the HP Printer Utility in Mac OS X V10.2.8 1. Open the Finder, and then click Applications. 2. Click Library, and then click Printers. 3. Click hp, and then click Utilities. 4. Double-click HP Printer Selector to open the HP Printer Selector. 5. Select the device that you want to configure, and then click Utility.
HP Printer Utility features The HP Printer Utility consists of pages that you open by clicking in the Configuration Settings list. The following table describes the tasks that you can perform from these pages. ENWW Item Description Configuration Page Prints a configuration page. Supplies Status Shows the device supplies status. File Upload Transfers files from the computer to the device. Upload Fonts Transfers font files from the computer to the device.
Manage supplies Using, storing, and monitoring the print cartridge can help ensure high-quality output. Supplies life The average cartridge yield is 15,000 pages in accordance with ISO/IEC 19752. Actual cartridge yield depends on specific use. CAUTION: The Economode feature allows the device to use less toner per page. Selecting Economode extends the life of the toner supply and reduces the cost per page but reduces print quality. The printed image is lighter but is adequate for printing drafts or proofs.
To install a new HP print cartridge, see Change the print cartridge on page 152. To recycle the used cartridge, follow the instructions included with the new cartridge. Print-cartridge authentication The device automatically authenticates the print cartridge when it is inserted into the device. During authentication, the device notifies you whether a cartridge is a genuine HP print cartridge.
Replace supplies and parts Carefully follow the guidelines in this section when replacing device supplies. Supply replacement guidelines To facilitate the replacement of supplies, keep the following guidelines in mind when setting up the device. ● Sufficient space is required above and in the front of the device for removing supplies. ● The device should be located on a flat, sturdy surface.
3. Remove the new print cartridge from the bag. Place the used print cartridge in the bag for recycling. 4. Grasp both sides of the print cartridge and distribute the toner by gently rocking the print cartridge. CAUTION: Do not touch the shutter or the surface of the roller. 5. ENWW Remove the shipping tape and the orange tab from the new print cartridge. Discard the shipping tape according to local regulations.
6. Align the print cartridge with the tracks inside the device, and, using the handle, insert the print cartridge until it is firmly seated, and then close the upper-right door. After a short time, the control panel should display Ready. 7. Installation is complete. Place the used print cartridge in the box in which the new cartridge arrived. See the enclosed recycling guide for recycling instructions. 8.
Perform preventive maintenance The device requires periodic maintenance to maintain optimum performance. A control-panel message alerts you when it is time to purchase the preventive maintenance kits. Separate maintenance procedures are required for the printer-portion of the device (the print engine) and for the automatic document feeder (ADF). Preventive maintenance for the print engine You should replace certain parts when a control-panel message alerts you to perform printer maintenance.
Clean the device During the printing process, paper, toner, and dust particles can accumulate inside the product. Over time, this buildup can cause print-quality problems, such as toner specks or smearing (see Solve printquality problems on page 201). This product has a cleaning mode that can correct and prevent these types of problems. Clean the exterior Use a soft, damp, lint-free cloth to wipe dust, smudges, and stains off of the exterior of the device.
Clean the scanner lid backing Minor debris can accumulate on the white document lid backing that is located underneath the scanner lid. 1. Open the scanner lid. 2. Clean the white document lid backing by using a soft cloth or sponge that has been moistened with a mild soap and warm water. Also, clean the scanner strip next to the ADF scanner glass. 3. Wash the backing gently to loosen debris; do not scrub the backing. 4. Dry the backing by using a chamois or soft cloth.
2. Wipe the ADF rollers with a soft, dry cloth. 3. Close the ADF cover. NOTE: If you are experiencing jams in the ADF, contact your dealer. Clean the paper path 1. From the Home screen, touch Administration. 2. Touch Print Quality. 3. Touch Calibration/Cleaning. 4. Touch Create Cleaning Page. The device prints a cleaning page. 5. Follow the instructions printed on the cleaning page.
Calibrate the scanner Calibrate the scanner to compensate for offsets in the scanner imaging system (carriage head) for ADF and flatbed scans. Because of mechanical tolerances, the scanner's carriage head might not read the position of the image accurately. During the calibration procedure, scanner offset values are calculated and stored. The offset values are then used when producing scans so that the correct portion of the document is captured.
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11 Problem solving This troubleshooting information is organized to help you resolve printing problems. Choose the general topic or type of problem from the following list.
Problem-solving checklist If you are experiencing problems, use the following checklist to identify the cause of the problem: ● Is the device connected to power? ● Is the device on? ● Is the device in the Ready state? ● Are all necessary cables connected? ● Do any messages appear on the control panel? ● Are genuine HP supplies installed? ● Was a recently replaced print cartridge installed correctly, and was the pull tab and/or attached tape on the cartridge removed? For additional information
Problem-solving flowchart Symptom Check Possible causes Possible solutions The control-panel display is blank, no lights are lit, and the device makes no sounds from the motors. Is the power on? The power switch might be off. 1. Make sure the device is plugged in and the power switch is on. 2. Test the power outlet by plugging the device into an outlet that is known to work. The internal power supply might have failed. 3. If the problem persists, contact your dealer.
Symptom Check Possible causes Possible solutions Copy problems Are copies blank? The originals might have been loaded upside-down. 1. In the ADF, load original documents face-up. 2. On the scanner glass, load original documents face-down. 3. If the problem persists, contact your dealer. Are copies of poor quality from the ADF and the scanner glass? The copy settings need to be adjusted for the original document. See Adjust the copy settings on page 115.
Symptom Check Possible causes Possible solutions Can you print over the network? The network might not be configured correctly. 1. Try connecting the computer directly to the device. If you can print, the problem is with the network configuration. See Solve network printing problems on page 214. 2. If the problem persists, contact your dealer. 1. Try printing from a different software program. If you can print, the problem is with the original software program. 2.
Symptom Check Possible causes Possible solutions Are the pages stacked neatly? The paper might not meet specifications for the device. 1. Use paper that meets specifications. See Select print media on page 66 2. Store media in an area that meets specifications. See Operating environment on page 238. 3. Try using paper from an unopened ream. 4. If the problem persists, contact your dealer. The paper might be stored in an environment that does not meet specifications.
Symptom Check Possible causes Possible solutions Is the Fax feature on the control panel completely missing? The fax accessory might be installed incorrectly. 1. Make sure the fax accessory is installed correctly and that none of the pins are bent. See Install the fax accessory on page 134. 2. Print a configuration page and check the modem status. It should indicate “Operational/Enabled”. If the modem status is anything else, the problem is with the fax accessory.
Solve general printing problems Device selects media from the wrong tray. Cause Solution The tray selection in the software program might be incorrect. For many software programs, the paper tray selection is found on the Page Setup menu within the program. Check tray type and size configurations at the control panel. For Macintosh computers, use the HP Printer Utility to change the priority of the tray. The configured size and type do not match the size and type of the media that is loaded in the tray.
Print job is extremely slow. Cause Solution You are printing a PDF or PostScript (PS) file but are using a PCL device driver. Try using the PS device driver rather than the PCL device driver. (You can usually do this from a software program.) In the device driver, Optimize for: is set to cardstock, heavy, rough, or bond paper. In the device driver, set the type to plain paper (see Control print jobs on page 86). NOTE: If you change the setting to plain paper, the print job will print faster.
The device does not respond when you select Print in the software. Cause Solution The device is out of media. Add media. The device might be in the manual-feed mode. Change the device from manual-feed mode. The cable between the computer and the device is not connected correctly. Disconnect and reconnect the cable. The device cable is defective. If possible, attach the cable to another computer and print a job that you know works. You might also try using a different cable.
Control-panel message types Four types of control-panel messages can indicate the status of or problems with the device. Message type Description Status messages Status messages reflect the current state of the device. They inform you of normal device operation and require no interaction to clear them. They change as the state of the device changes. Whenever the device is ready, not busy, and has no pending warning messages, the status message Ready appears if the device is online.
Control-panel messages Table 11-1 Control-panel messages Control panel message Description Recommended action 10.32.00 - Unauthorized Supply A supply has been installed that does not pass the authentication test for genuine HP supplies. If you believe you purchased a genuine HP supply, visit us at www.hp.com/go/ anticounterfeit. Any repair required as a result of using non-HP supplies or unauthorized supplies are not covered under warranty.
Table 11-1 Control-panel messages (continued) Control panel message Description 13.XX.YY - Stapler jam inside stapler door A jam has occurred inside the stapler door. Recommended action Follow the instructions in the onscreen dialog box, or see Clear staple jams on page 198. 20 Insufficient memory To continue touch The device received more data than can fit in Touch OK to print the transferred data (some OK the available memory.
Table 11-1 Control-panel messages (continued) Control panel message Description Recommended action 50.X FUSER ERROR To continue turn off then on A fuser error has occurred. Turn the device off, and then turn the device on. If this message persists, contact your dealer. 51.XY ERROR To continue turn off then on A temporary printing error has occurred. Turn the device off, and then turn the device on. If this message persists, contact your dealer. 52.
Table 11-1 Control-panel messages (continued) Control panel message Description Recommended action 68.X Permanent storage full The device NVRAM is full. Some settings saved in the NVRAM might have been reset to the factory defaults. Printing can continue, but some unexpected functions might occur if an error occurred in permanent storage. Touch OK to clear the message. If the message is not cleared, turn the device off, and then turn the device on. If this message persists, contact your dealer. 68.
Table 11-1 Control-panel messages (continued) Control panel message Description Recommended action Chosen personality not available To continue touch OK A print job requested a language (personality) that is not available for this device. The job will not print and will be cleared from memory. Print the job by using a printer driver for a different printer language, or add the requested language to the device (if possible). To see a list of available personalities, print a configuration page.
Table 11-1 Control-panel messages (continued) Control panel message Description Recommended action Jam in document feeder Media is jammed in the document feeder (ADF). Remove jammed media from the document feeder (ADF). Follow the instructions in the onscreen dialog box, or see Clear jams from the automatic document feeder (ADF) on page 183. If the message persists after all jams have been cleared, a sensor might be stuck or broken. Contact your dealer. LDAP server is not responding.
Table 11-1 Control-panel messages (continued) Control panel message Description Recommended action Replace black cartridge The print cartridge is out of toner. Printing cannot continue because damage to the device might result. Replace the print cartridge. See Change the print cartridge on page 152. NOTE: Depending on how the device is configured, this message might appear when it is time to order a new print cartridge. In this case, the message indicates that you can touch OK to continue printing.
Table 11-1 Control-panel messages (continued) Control panel message Description Recommended action User name or password is incorrect. Please re-enter. The user name or password was typed incorrectly. Retype the user name and password. User name, job name, or PIN is missing. One or more of the required items has not been selected or typed. Select the correct user name and job name, and type the correct PIN.
Common causes of jams The device is jammed. 1 Cause Solution The media does not meet specifications. Use only media that meets HP specifications. See Media and trays on page 59. A component is installed incorrectly. Verify that the print cartridge is correctly installed. You are using media that has already passed through a device or copier. Do not use media that has been previously printed on or copied. An input tray is loaded incorrectly. Remove any excess media from the input tray.
Jam locations Use this illustration to troubleshoot jams in the device. For instructions about clearing jams, see Clear jams on page 183. ENWW 1 ADF See Clear jams from the automatic document feeder (ADF) on page 183. 2 Stapler/stacker See Clear jams from the stapler/stacker on page 186 for media jams or see Clear staple jams on page 198 for staple jams. 3 Output path See Clear jams from the output path on page 188.
Jam recovery The device has a jam-recovery feature that determines if the device will reprint jammed pages after the jam is cleared. ● Auto instructs the device to automatically turn jam recovery on when sufficient device memory. ● Off instructs the device not to attempt to reprint jammed pages. This setting helps conserve device memory. ● On instructs the device to reprint any page that was involved in a paper jam after the jam has been cleared.
Clear jams When clearing jams, be very careful not to tear the media. If a small piece of media remains in the device, it could cause additional jams. Clear jams from the automatic document feeder (ADF) Occasionally, media becomes jammed during a fax, copy, or scan job. When this happens, the controlpanel message Jam in document feeder alerts you to the jam. To clear the jam, follow the instructions on the onscreen dialog box or follow the steps below. ENWW 1. Open the ADF cover. 2.
3. Gently try to remove the page without tearing it. Also pull paper from the ADF output bin. If you feel resistance, go to the next step. 4. Turn the green wheel to advance the media out of the ADF. 5. Close the ADF cover. If you were not able to remove all of the jammed media, continue to the next step.
ENWW 6. Open the ADF lid and gently loosen the media by using both hands. 7. When the media is free, gently pull it out in the direction shown. 8. Close the lid to the flatbed scanner.
Clear jams from the stapler/stacker The control-panel message 13.XX.YY Jam inside left door on the HP LaserJet M5039XS MFP alerts you to a jam in the stapler/stacker. To clear the jam, follow the instructions on the onscreen dialog box or follow the steps below. 1. If the most of the jammed media is visible exiting the device into the stapler/stacker output bin, grasp both sides of the media and slowly pull the media out of the device.
4. Grasp both sides of the media, and slowly pull the media out of the device. 5. Close the upper-left door door. Make sure that both sides of the door snap into place. If a jam message persists, there is still media in the device. Look for media in other locations.
Clear jams from the output path To clear jams in output path, follow the instructions on the onscreen dialog box or follow the steps below. The following control-panel messages alert you to jams in the output path: ● 13.XX.YY Jam inside left door ● 13.XX.YY Jam inside lower-left door 1. If the most of the jammed media is visible exiting the device into the output bin, grasp both sides of the media and slowly pull the media out of the device.
3. Grasp both sides of the media, and slowly pull the media out of the device. (There might be loose toner on the media. Be careful not to spill it on yourself or into the device.) NOTE: If media is difficult to remove, try opening the upper-right door and removing the print cartridge to release pressure on the media. 4. Close the jam access door. If a jam message persists, there is still media in the device. Look for media in other locations.
2. Remove any media from the duplexer. 3. Reinstall the duplexer.
Clear jams from the print-cartridge area The control-panel message 13.XX.YY Jam inside upper-right door alerts you to a jam in the printcartridge area. To clear the jam, follow the instructions on the onscreen dialog box or follow the steps below. 1. Open the jam access door. 2. Open the upper-right door and remove the print cartridge. CAUTION: To prevent damage to the print cartridge, do not expose it to light for more than a few minutes. 3. ENWW Lift the metal plate inside the device.
4. Slowly pull the media out of the device. Be careful to not tear the media. CAUTION: Avoid spilling loose toner. Use a dry, lint-free cloth, to clean any toner that might have fallen into the device. If loose toner falls into the device, it might cause temporary problems with print quality. Loose toner should clear from the paper path after a few pages are printed. If toner gets on your clothing, wipe it off with a dry cloth and wash clothing in cold water. (Hot water sets toner into fabric.) 5.
Clear jams from the input-tray areas Clear jams from the tray 1 input area The control-panel message 13.XX.YY Jam in Tray 1 alerts you to a jam in the tray 1 input area. To clear the jam, follow the instructions on the onscreen dialog box or follow the steps below. 1. If the edge of the media is visible in the feed area, slowly pull it out of the device. 2. If the edge of the media is not visible, remove media from tray 1 and see Clear jams from the printcartridge area on page 191.
3. If the edge of the paper is visible in the feed area, slowly pull the paper toward the left side and then out of the device. NOTE: Do not force the paper if it will not move easily. If the paper is stuck in a tray, try removing it through the tray above (if applicable) or through the print-cartridge area. 4. Close the door and slide the tray back into the device. NOTE: Before replacing the tray, make sure the paper is flat in the tray at all four corners and below the tabs on the guides.
Clear jams from the input areas of optional trays To clear jams in optional trays, follow the instructions on the onscreen dialog box or follow the steps below. The following control-panel messages alert you to jams in optional trays: ENWW ● 13.XX.YY Jam in Tray 4 ● 13.XX.YY Jam in Tray 5 ● 13.XX.YY Jam in Tray 6 ● Jam inside middle-left door ● Jam inside lower-left door 1. Open the right-side access door. If the jam is in tray 5 or tray 6, also open the lower-right access door.
3. If the edge of the paper is visible in the feed area, slowly pull the paper toward the left side and out of the device. NOTE: Do not force the paper if it will not move easily. If the paper is stuck in a tray, try removing it through the tray above (if applicable) or through the upper, right door. 4. Close the doors and slide the tray back into the device. NOTE: Before replacing the tray, make sure the paper is flat in the tray at all four corners and below the tabs on the guides.
Solve repeated jams If jams occur frequently, try the following actions: ENWW ● Check all the jam locations. A piece of media might be stuck somewhere in the device. ● Check that media is correctly loaded in the trays, that the trays are correctly adjusted for the loaded media size, and that the trays are not overfilled. ● Check that all trays and paper-handling accessories are completely inserted into the device. (If a tray is open during a print job, a jam might occur.
Clear staple jams To reduce the risk of staple jams, make sure that you staple 30 or fewer pages of media (80 g/m2 or 20 lb) at a time. The control-panel message 13.XX.YY Stapler jam inside stapler door on the HP LaserJet M5039XS MFP alerts you to a staple jam. To clear the jam, follow the instructions on the onscreen dialog box or follow the steps below. 1. Open the stapler door. 2. Lift up the green handle on the staple cartridge to dislodge it and then pull the cartridge out of the device. 3.
ENWW 4. Lift up on the small lever at the back of the staple cartridge. 5. Remove the staples that protrude from the staple cartridge. 6. Close the lever at the back of the staple cartridge. Be sure that it snaps into place. 7. Insert the staple cartridge into the opening inside the stapler door and then press the green handle down.
8. Close the stapler door. 9. Test the stapler by printing or copying a staple job. Repeat steps these steps, if necessary.
Solve print-quality problems This section helps you define print-quality problems and what to do to correct them. Often print- quality problems can be handled easily by making sure that the device is correctly maintained, using print media that meets HP specifications, or running a cleaning page. Print-quality problems associated with media Some print-quality problems arise from the use of inappropriate media. ● Use media that meets HP specifications. See Media and trays on page 59.
See Light print (partial page) on page 203 See Light print (entire page) on page 204 See Specks on page 205 See Specks on page 205 See Dropouts on page 205 See Gray background on page 206 See Toner smear on page 207 Aa BbCc Aa BbCc Aa BbCc Aa BbCc Aa BbCc See Dropouts on page 205 See Dropouts on page 205 See Lines on page 206 Dear Mr. Abhjerhjk, The dhjhfiuhu if teint hhkjhjnf j us a weue jd, fnk ksneh vnk kjdfkaakd ss hsjhnckkajhdhf kashfhnduujdn.
Aa BbCc Aa BbCc Aa BbCc Aa BbCc Aa BbCc See Curl or wave on page 210 See Wrinkles or creases on page 210 See Vertical white lines on page 211 See Tire tracks on page 211 See Scattered lines on page 212. See Blurred print on page 212. See Random image repetition on page 213 (dark) See Random image repetition on page 213 (light) See White spots on black on page 211 NOTE: These examples depict letter-size media that has passed through the device. Light print (partial page) ENWW 1.
Light print (entire page) 1. Make sure that the print cartridge is fully installed. 2. Make sure that the Economode setting is turned off at the control panel and in the printer driver. 3. Open the Aministration menu at the device control panel. Open the Print Quality menu and increase the Toner Density setting. See Print Quality menu on page 46. 4. Try using a different type of media. 5. The print cartridge might be almost empty. Replace the print cartridge.
Specks Specks might appear on a page after a jam has been cleared. 1. Print a few more pages to see if the problem corrects itself. 2. Clean the inside of the device and run a cleaning page. See Clean the device on page 156. 3. Try using a different type of media. 4. Check the print cartridge for leaks. If the print cartridge is leaking, replace it. Dropouts ENWW 1. Make sure that the environmental specifications for the device are being met. See Operating environment on page 238. 2.
Lines Aa BbCc Aa BbCc Aa BbCc Aa BbCc Aa BbCc 1. Print a few more pages to see if the problem corrects itself. 2. Clean the inside of the device and run a cleaning page. See Clean the device on page 156. 3. Replace the print cartridge. Gray background 1. Do not use media that has already been run through the device. 2. Try using a different type of media. 3. Print a few more pages to see if the problem corrects itself. 4. Turn over the stack in the tray. Also, try rotating the stack 180°. 5.
Toner smear 1. Print a few more pages to see if the problem corrects itself. 2. Try using a different type of media. 3. Make sure that the environmental specifications for the device are being met. See Operating environment on page 238. 4. Clean the inside of the device and run a cleaning page. See Clean the device on page 156. 5. Replace the print cartridge. Also see Loose toner on page 207. Loose toner Loose toner, in this context, is defined as toner that can be rubbed off the page.
Repeating defects 1. Print a few more pages to see if the problem corrects itself. 2. If the distance between defects is 47 mm (1.9 in), 62 mm (2.4 in), or 96 mm (3.8 in), the print cartridge might need to be replaced. 3. Clean the inside of the device and run a cleaning page. See Clean the device on page 156.) Also see Repeating image on page 208. Repeating image Dear Mr. Abhjerhjk, The dhjhfiuhu if teint hhkjhjnf j us a weue jd, fnk ksneh vnk kjdfkaakd ss hsjhnckkajhdhf kashfhnduujdn.
Misformed characters AaBbCc AaBbCc AaBbCc AaBbCc AaBbCc AaBbCc 1. Print a few more pages to see if the problem corrects itself. 2. Make sure that the environmental specifications for the device are being met. See Operating environment on page 238. Page skew ENWW 1. Print a few more pages to see if the problem corrects itself. 2. Verify that no torn pieces of media are inside the device. 3. Make sure that media is loaded correctly and that all adjustments have been made.
Curl or wave 1. Turn over the stack in the tray. Also, try rotating the stack 180°. 2. Make sure that the type and quality of the media you are using meet HP specifications. (See Media and trays on page 59.) 3. Make sure that the environmental specifications for the device are being met. (See Operating environment on page 238.) 4. Try printing to a different output bin. 5. If media is lightweight and smooth, open the Administration menu at the device control panel.
Vertical white lines 1. Print a few more pages to see if the problem corrects itself. 2. Make sure that the type and quality of the media you are using meet HP specifications. See Media and trays on page 59. 3. Replace the print cartridge. Tire tracks Aa BbCc Aa BbCc Aa BbCc Aa BbCc Aa BbCc This defect typically occurs when the print cartridge has far exceeded its rated life. For example, if you are printing a very large quantity of pages with very little toner coverage. 1.
Scattered lines 1. Make sure that the type and quality of the media you are using meet HP specifications. See Media and trays on page 59. 2. Make sure that the environmental specifications for the device are being met. See Operating environment on page 238. 3. Turn over the stack in the tray. Also, try rotating the stack 180°. 4. Open the Administration menu at the device control panel. Open the Print Quality submenu and change the Toner Density setting. See Print Quality menu on page 46. 5.
Random image repetition If an image that appears at the top of the page (in solid black) repeats further down the page (in a gray field), the toner might not have been completely erased from the last job. (The repeated image might be lighter or darker than the field it appears in.) ENWW ● Change the tone (darkness) of the field that the repeated image appears in. ● Change the order in which the images are printed.
Solve network printing problems ● Print a configuration page (see Use information pages on page 142). If an HP Jetdirect print server is installed, printing a configuration page also prints a second page that shows the network settings and status. ● See the HP Jetdirect Embedded Print Server Administrator's Guide for help and for more information about the Jetdirect configuration page. ● Try printing the job from another computer.
Solve fax problems Solve sending problems Faxes quit during sending. Cause Solution The fax machine to which you are sending might be malfunctioning. Send the fax to another fax machine. Your telephone line might not be working. Disconnect the fax cable from the telephone jack, and then connect a telephone. Make a phone call to ensure that the telephone line is working. The device fax is receiving faxes but is not sending them.
Solve receiving problems Incoming fax calls are not being answered by the fax (no fax detected). Cause Solution The rings-to-answer setting might not be set correctly. Check the rings-to-answer setting. See the fax guide for information about changing the setting. The telephone cord might not be connected properly, or the telephone cord is not working. Check the installation. Make sure you are using the telephone cord that came with the device. The telephone line might not be working.
Solve copy problems Prevent copy problems The following are a few simple steps you can take to improve copy quality: ● Copy from the flatbed scanner. This will produce a higher quality copy than copying from the automatic document feeder (ADF). ● Use quality originals. ● Load the media correctly. If the media is loaded incorrectly, it might skew, causing unclear images and problems with the OCR program. See Load media into the input trays on page 71 for instructions.
Problem Cause Solution Black dots or streaks appear on the copy. Ink, glue, correction fluid, or an unwanted substance might be on the automatic document feeder (ADF) or flatbed scanner. Clean the device. See Clean the device on page 156. Copies are too light or dark. The darkness setting needs to be adjusted. Touch Copy, and then touch Image Adjustment. Adjust the Darkness slider to lighten or darken the image. Text is unclear. The sharpness setting needs to be adjusted.
Problem Cause Solution Print is crooked or misaligned on the page. The media guides might be incorrectly adjusted. Remove all media from the input tray, straighten the stack, and then load the media in the input tray again. Adjust the media guides to the width and length of the media that you are using and try printing again. The scanner might require a calibration. Perform a tray alignment and then calibrate the scanner. More than one sheet feeds at one time.
Performance problems Problem Cause Solution No copy came out. The input tray might be empty. Load media in the device. SeeLoad media into the input trays on page 71 for more information. The original might have been loaded incorrectly. Load the original correctly in the ADF or flatbed scanner. See Load media into the input trays on page 71. The sealing tape might not have been removed from the print cartridge.
Solve e-mail problems If you are unable to send e-mails by using the digital-send feature, you might need to reconfigure the SMTP gateway address or the LDAP gateway address. Print a configuration page to find the current SMTP and LDAP gateway addresses. See Use information pages on page 142. Use the following procedures to check if the SMTP and LDAP gateway addresses are valid. Validate the SMTP gateway address NOTE: This procedure is for Windows operating systems. 1.
Solve common Windows problems Error message: "General Protection FaultException OE" "Spool32" "Illegal Operation" Cause Solution Close all software programs, restart Windows, and try again. Select a different printer driver. If the device PCL 6 printer driver is selected, switch to the PCL 5 or HP postscript level 3 emulation printer driver, which can be done from a software program. Delete all temp files from the Temp subdirectory. Determine the name of the directory by opening the AUTOEXEC.
Solve common Macintosh problems In addition to the problems that are listed in Solve general printing problems on page 168, this section lists problems that can occur when using Mac OS X. NOTE: Setup for USB and IP printing is performed through the Desktop Printer Utility. The device will not appear in the Chooser. The printer driver is not listed in the Print Center or Printer Setup Utility. Cause Solution The device software might not have been installed or was installed incorrectly.
The printer driver does not automatically set up the selected device in the Print Center or Printer Setup Utility. Cause Solution The device software might not have been installed or was installed incorrectly. Make sure that the PPD file is in the following hard drive folder: Library/Printers/PPDs/Contents/Resources/ .lproj, where “” represents the two-letter language code for the language that you are using. If necessary, reinstall the software.
When connected with a USB cable, the device does not appear in the Print Center or Printer Setup Utility after the driver is selected. Cause Solution This problem is caused by either a software or a hardware component. Software troubleshooting ● Check that your Macintosh supports USB. ● Verify that your Macintosh operating system is Mac OS X version 10.2.8 or later. ● Ensure that your Macintosh has the appropriate USB software from Apple.
Solve Linux problems For information about Linux problem solving, go to the HP Linux support Web site: hp.sourceforge.net/.
Solve PostScript problems The following situations are specific to the PostScript (PS) language and might occur when several printer languages are being used. Check the control-panel display for messages that might help resolve problems. NOTE: To receive a printed or screen message when PS errors occur, open the Print Options dialog box and click the selection next to the PS Errors section that you want.
228 Chapter 11 Problem solving ENWW
A Supplies and accessories This section provides information about ordering parts, supplies, and accessories. Use only parts and accessories that are specifically designed for this device.
Order parts, accessories, and supplies To order parts, accessories, and supplies, contact your dealer.
Part numbers The following list of accessories was current at the time of printing. Ordering information and availability of the accessories might change during the life of the device. Accessories Item Description Part number Optional duplexer Provides automatic printing on both sides of the paper.
Print media For more information about media supplies, go to http://www.hp.com/go/ljsupplies. Item Description Part number HP Soft Gloss laser paper Letter (220 x 280 mm), 50 sheets/box C4179A/Asia-Pacific countries/regions For use with HP LaserJet devices. This is coated paper, good for business documents with high impact, such as brochures, sales material, and documents with graphics and photographic images.
Item Description Part number HP Printing paper Letter (8.5 x 11 in), 500 sheets/ream, 10ream carton HPP1122/North America and Mexico Letter (8.5 x 11 in), 500 sheets/ream, 3ream carton HPP113R/North America A4 (210 x 297 mm), 500 sheets/ream, 5ream carton CHP210/Europe A4 (210 x 297 mm), 300 sheets/ream, 5ream carton CHP213/Europe Letter (8.5 x 11 in), 500 sheets/ream, 10ream carton HPM1120/North America For use with HP LaserJet and inkjet devices.
Item Description Part number HP Office recycled paper Letter (8.5 x 11 in), 500 sheets/ream, 10ream carton HPE1120/North America Letter (8.5 x 11 in), 3-hole, 500 sheets/ ream, 10-ream carton HPE113H/North America Legal (8.5 x 14 in), 500 sheets/ream, 10ream carton HPE1420/North America Letter (8.
B ENWW Specifications ● Physical specifications ● Electrical specifications ● Acoustic emissions ● Operating environment 235
Physical specifications Table B-1 Dimensions 1 Model Height Depth Width Weight1 HP LaserJet M5039XS MFP 1,194 mm (47 in) 762 mm (30 in) 737 mm (29 in) 30.2 kg (66.
Electrical specifications WARNING! Power requirements are based on the country/region where the device is sold. Do not convert operating voltages. This can damage the device and void the product warranty. Table B-3 Power requirements Specification 110-volt models 220-volt models Power requirements 100 to 127 Vac 220 to 240 Vac 50/60 Hz 50/60 Hz 8.0 Amps 4.
Acoustic emissions Table B-5 Sound power and pressure level1,3 Sound power level Declared per ISO 9296 Printing3 LWAd= 6.6 Bels (A) [66 dB(A)] Ready Essentially Inaudible Sound pressure level Declared per ISO 9296 Printing3 LpAm=54 dB (A) Ready Essentially Inaudible 1 Values subject to change. See www.hp.com/support/ljm5039mfp for current information. 2 Configuration tested: HP LaserJet M5039XS MFP, simplex printing, A4-size paper. 3 Print speed is 35 ppm.
C Regulatory information This section contains the following regulatory information: ENWW ● FCC regulations ● Environmental product stewardship program ● Telecom statement ● Declaration of conformity ● Safety statements 239
FCC regulations This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy. If this equipment is not installed and used in accordance with the instructions, it may cause harmful interference to radio communications.
Environmental product stewardship program Protecting the environment Hewlett-Packard Company is committed to providing quality products in an environmentally sound manner. This product has been designed with several attributes to minimize impacts on our environment. Ozone production This product generates no appreciable ozone gas (O3).
HP LaserJet print supplies It’s easy to return and recycle your empty HP LaserJet print cartridges—free of charge—with HP Planet Partners. HP is committed to providing inventive, high-quality products and services that are environmentally sound, from product design and manufacturing to distribution, operation and recycling processes.
Material restrictions This HP product contains mercury in the fluorescent lamp of the scanner and/or control panel liquid crystal display that may require special handling at end-of-life. This HP product contains a battery that might require special handling at end-of-life. The batteries contained in or supplied by Hewlett-Packard for this product include the following: HP LaserJet M5039XS Series MFP device Type Carbon monofluoride lithium battery BR1632 Weight 1.
Material Safety Data Sheet (MSDS) Material Safety Data Sheets (MSDS) for supplies containing chemical substances (for example, toner) can be obtained by contacting the HP Web site at www.hp.com/go/msds or www.hp.com/hpinfo/ community/environment/productinfo/safety.
Telecom statement The HP LaserJet M5039XS MFP models have the HP LaserJet Analog Fax Accessory 300 already installed to provide communication to the public switch telephone network (PSTN) for fax functionality. See the HP LaserJet Analog Fax Accessory 300 User Guide for all regulatory approval information and regulatory notices associated with the fax functionality and that device.
Declaration of conformity Declaration of Conformity according to ISO/IEC 17050-1 and EN 17050-1 Manufacturer's Name: Manufacturer's Address: Hewlett-Packard Company DoC#: BOISB-0502-01-rel.8.
Safety statements Laser safety The Center for Devices and Radiological Health (CDRH) of the U.S. Food and Drug Administration has implemented regulations for laser products manufactured since August 1, 1976. Compliance is mandatory for products marketed in the United States. The device is certified as a “Class 1” laser product under the U.S. Department of Health and Human Services (DHHS) Radiation Performance Standard according to the Radiation Control for Health and Safety Act of 1968.
Laser statement for Finland Luokan 1 laserlaite Klass 1 Laser Apparat HP LaserJet M5039XS, laserkirjoitin on käyttäjän kannalta turvallinen luokan 1 laserlaite. Normaalissa käytössä kirjoittimen suojakotelointi estää lasersäteen pääsyn laitteen ulkopuolelle. Laitteen turvallisuusluokka on määritetty standardin EN 60825-1 (1994) mukaisesti. VAROITUS ! Laitteen käyttäminen muulla kuin käyttöohjeessa mainitulla tavalla saattaa altistaa käyttäjän turvallisuusluokan 1 ylittävälle näkymättömälle lasersäteilylle.
D Working with memory and print server cards This section explains the memory features of the printer and provides steps for expansion.
Overview One dual inline memory module (DIMM) slot is available for upgrading the device memory. DIMMs are available in 32, 48, 64, 128, and 512 MB. For ordering information, contact your dealer. NOTE: Single inline memory modules (SIMMs) used in previous HP LaserJet printers are not compatible with the printer. The printer also has one EIO slot for expanding the printer networking capabilities.
Installing printer memory You might want to add more printer memory to the printer if you often print complex graphics, print PostScript (PS) documents, or use many downloaded fonts. Added memory also gives you more flexibility in supporting job-storage features, such as quick copying. To install printer memory CAUTION: Static electricity can damage DIMMs.
3. Open the formatter door. 4. Remove the DIMM from the antistatic package. CAUTION: To reduce the possibility of damage caused by static electricity, always wear an electrostatic discharge (ESD) wrist strap or touch the surface of the antistatic package before handling DIMMs. 5. Hold the DIMM by the edges, and align the notches on the DIMM with the DIMM slot. (Check that the locks on each side of the DIMM slot are open.
6. Press the DIMM straight into the slot, and press firmly. Make sure the locks on each side of the DIMM snap into place. NOTE: To remove a DIMM, first release the locks. ENWW 7. Close the formatter door. 8. Replace the formatter cover.
9. Reconnect the cables, and then turn on the device. Check DIMM installation After installing the DIMM, make sure that the installation was successful. Verify that DIMM is installed correctly 1. Turn the device on. Check that the Ready light is illuminated after the device has gone through the startup sequence. If an error message appears, a DIMM might have been incorrectly installed. See Control-panel messages on page 172. 2. Print a configuration page (see Use information pages on page 142). 3.
Save resources (permanent resources) Utilities or jobs that you download to the device sometimes include resources (for example, fonts, macros, or patterns). Resources that are internally marked as permanent remain in the device memory until you turn the device power off. Use the following guidelines if you use the page description language (PDL) ability to mark resources as permanent. For technical details, see an appropriate PDL reference for PCL or PS.
Using HP Jetdirect print server cards Follow these procedures to install or remove an EIO card. Install an HP Jetdirect print server card 1. Turn off the device. 2. Remove the two screws and cover plate from the EIO slot on the back of the device. NOTE: Do not discard the screws or the cover plate. Save them for future use if you remove the EIO card. 3. Install the EIO card in the EIO slot and tighten the screws.
4. Connect the network cable to the EIO card. 5. Turn on the device, and then print a configuration page to verify that the new EIO device is recognized. See Use information pages on page 142. NOTE: When you print a configuration page, an HP Jetdirect configuration page that contains network configuration and status information also prints. Remove an HP Jetdirect print server card ENWW 1. Turn off the device. 2. Disconnect the network cable from the EIO card. 3.
258 Appendix D Working with memory and print server cards ENWW
Glossary bidirectional communication Two-way data transmission. bin A receptacle for holding printed pages. BOOTP Abbreviation for “Bootstrap Protocol,” an Internet protocol that a computer uses to find its IP address. calibration The process in which the printer makes internal adjustments to produce the best print quality. chooser A Macintosh accessory that you use to select a device. control panel The area on the printer that contains buttons and a display screen.
fuser The assembly that uses heat to fuse the toner onto the print media. grayscale Various shades of gray. halftone pattern A halftone pattern uses differing sizes of ink dots to produce a continuous-tone image such as a photograph. HP Jetdirect An HP product for network printing. HP Web Jetadmin An HP-trademarked Web-based printer control software that you can use on a computer to manage any peripheral that is connected to an HP Jetdirect print server.
A trademarked page-description language. PPD Abbreviation for “PostScript printer description.” printer driver A software program that a computer uses to gain access to printer features. RAM Abbreviation for “random access memory,” a type of computer memory that stores data that can change. raster image An image composed of dots. render The process of producing text or graphics. ROM Abbreviation for “read-only memory,” a type of computer memory that stores data that should not change.
262 Glossary ENWW
Index Symbols/Numerics 500-sheet trays insert or close error message 176 unexpected size or type error message 173 500–sheet tray.
part numbers 231 recycling 242 replacement intervals 150 replacing 151 storage 150 cartridges, print error messages 176 characters, misformed 202 chosen personality not available 176 cleaning ADF 157 auto, settings 47 exterior 156 lid backing 157 paper path 158 scanner glass 156 clock error message 172 collating copies 116 colored paper, printing on 64 configuration page Information menu 20 Macintosh 149 printing 142 configuration, driver 10 control panel access denied 175 Administration menu 19 buttons 16
part numbers 231 types available 250 verifying installation 254 disk EIO slots 250 installing 256 removing 257 disposal, end-of-life 243 DLC/LLC settings 33 document feeder copying two-sided documents 117 document feeder kit, replacing 155 dots, problem-solving 202, 203, 218 double-sided copying default settings 21 double-sided printing blank pages, default settings 43 default settings 26 error messages 175 loading paper 109 Macintosh settings 149 problem-solving 169 downloading software 8 dpi, settings 46,
features 2, 3 feeding problems, media 218 file directory, printing 143 File Upload, Macintosh 149 Finnish laser safety statement 248 Firmware Update, Macintosh 149 first page blank 102 use different paper 102, 108 folders default settings 25 error messages 176 sending to 132 fonts Courier settings 44 EPS files, problemsolving 224 included 3 list, printing 20, 143 permanent resources 255 problem-solving 227 Upload Macintosh 149 foreign interface harness (FIH) 7 fraud hotline 151 FTP, sending to 132 full-blee
removing 257 settings 30 Job Mode, copying 121 job storage accessing 93 features 93 private 95 proof and hold 94 QuickCopy 96 settings 29 stored 97 jobs Macintosh settings 149 K keys, control panel locating 16 sounds, settings 42 touchscreen 17 Korean EMC statement 247 L labels loading 76 specifications 63, 67 LAN fax 139 language default, setting 42 language, printer default settings 44 laser safety statements 247, 248 LDAP servers connecting to 124 error messages 177 validating gateway addresses 221 LEDs
permanent storage error messages 175 supply errors 172 upgrading 250 verifying installation 254 Menu button 16 menu map Information menu 20 printing 142 menus, control panel access denied 175 Administration 19 Default Job Options 21 Device Behavior 42 E-mail Setup 41 Fax Setup 38 Information 20 Initial Setup 30 Management 29 Print Quality 46 Resets 52 Send Setup 41 Service 52 Time/Scheduling 27 Troubleshooting 48 mercury-free product 243 messages alphabetical list 172 default settings 42 e-mail alerts 144,
paper path cleaning 158 tests 48 part numbers accessories 231 cables 231 EIO cards 231 maintenance kits 231 media, HP 232 memory 231 print cartridges 231 staples 231 pausing a print request 110 PCL drivers default settings 44 operating systems supported 8 selecting 9 universal 9 PDF error pages 44 perform printer maintenance message 155 permanent resources 255 permanent storage errors 175 personality default settings 44 phone line, connecting fax accessory 138 photos copying 120 loading 127 physical specifi
PS emulation driver default settings 44 selecting 9 PS error pages default settings 44 Q quality copy, improving 217 copy, problem-solving 217 settings 46 quick sets 100 R Ready light locating 16 recipient lists 129 recovery, jam 182 recycled paper 64 recycling 242 reducing documents 101 registration, tray alignment 46 removing Macintosh software 12 repeating defects, problemsolving 202, 203 replacing maintenance kits 155 replacing printing cartridges 151 reset button 16 Resets menu, control panel 52 resizi
SMTP servers configuring gateway address 124 connecting to 124 finding gateways 125 gateways, finding 125 testing 125 validating gateway addresses 221 software embedded Web server 12 HP Printer Utility 148 HP Web Jetadmin 13 Macintosh 12, 14 settings 10 supported operating systems 8 uninstalling Macintosh 12 Web sites 8 Windows 14 specifications acoustic 238 electrical 237 envelopes 62 features 3 media 66 operating environment 238 paper 61 physical 236 trays, media supported 67 specks, problem-solving 202,
load error message 177 loading paper 71 loading special media 76 locating 5 media supported 67 printing from 73 problem-solving 168 rotated media, printing on 81 unexpected size or type error message 173 tray 2 custom-size media, printing on 83 jams, clearing 193 loading 74 locating 5 media size-sensing, automatic 66 media supported 67 problem-solving 168 rotated media, printing on 81 tray 3 custom-sized media, printing on 83 jams, clearing 193 loading 74 locating 5 media size-sensing, automatic 66 media su
drivers supported 8, 9 problem-solving issues 222 software components 14 supported operating systems 8 universal print driver 9 Windows 2000 fax 139 workflow, send to 132 wrinkled paper, problemsolving 203 ENWW Index 273
274 Index ENWW
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