LASERJET ENTERPRISE MFP M725 Troubleshooting Manual M725dn M725f M725z M725z+
HP LaserJet Enterprise MFP M725 Troubleshooting Manual
Copyright and License Trademark Credits © 2013 Copyright Hewlett-Packard Development Company, L.P. Microsoft®, Windows®, Windows® XP, and Windows Vista® are U.S. registered trademarks of Microsoft Corporation. Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws. The information contained herein is subject to change without notice.
Conventions used in this guide TIP: Tips provide helpful hints or shortcuts. NOTE: Notes provide important information to explain a concept or to complete a task. CAUTION: Cautions indicate procedures that you should follow to avoid losing data or damaging the product. WARNING! Warnings alert you to specific procedures that you should follow to avoid personal injury, catastrophic loss of data, or extensive damage to the product.
iv Conventions used in this guide ENWW
Table of contents 1 Theory of operation .......................................................................................................... 1 Basic operation ........................................................................................................................ 2 Function structure ...................................................................................................... 2 Operation sequence ................................................................................
Development block ................................................................................... 26 Step 3: Developing .................................................................... 26 Transfer block .......................................................................................... 27 Step 4: Image transfer ............................................................... 27 Step 5: Separation from the drum ................................................ 27 Fuser block ....................
Fuser wrap jam 1 ..................................................................................... 53 Door open jam 1 ..................................................................................... 53 Multiple-feed jam 1 .................................................................................. 53 Automatic delivery .................................................................................................. 53 Scanning/image capture system ............................................
HCI cassette media-size detection and cassette-presence detection ................. 79 HCI lift-up operation ................................................................................. 80 HCI cassette media-presence detection ....................................................... 81 HCI jam detection ................................................................................................... 82 No pick jam 2 ......................................................................................
2 Solve problems ............................................................................................................. 111 Solve problems checklist ....................................................................................................... 112 Helpful printed pages ........................................................................................................... 114 Menu map .........................................................................................................
Tray 4 feed sensor (SR1) .......................................................... 151 Output sensor (SR3) ................................................................. 152 Tray/bin manual sensor tests ................................................................... 153 Base product trays ................................................................... 155 Optional 500-sheet paper tray (Tray 4) ...................................... 163 1x500 and 3x500 paper deck trays ...........................
Network Settings menu ............................................................ 275 Troubleshooting menu .............................................................. 289 Device Maintenance menu ...................................................................... 293 Backup/Restore menu .............................................................. 293 Calibration/Cleaning menu ...................................................... 294 USB Firmware Upgrade menu ........................................
13.B2.AX Jam in top cover area ............................................... 309 13.B2.D1 Jam in tray 1 ........................................................... 310 13.B2.D2 Jam in top cover area (tray 2) .................................... 310 13.B2.D3 Jam in top cover area (tray 3) (no optional input devices installed) ..................................................................... 311 13.B2.D3 Jam in top cover area (tray 3) (optional input devices installed) ..................................
30.01.46 ............................................................................... 327 30.03.14 ............................................................................... 327 30.03.20 ............................................................................... 328 30.03.22 ............................................................................... 328 30.03.23 ............................................................................... 328 30.03.30 ......................................
41.03.YZ Unexpected size in Tray ..................................... 343 41.03.YZ Unexpected size in Tray To use another tray, touch "Options" ............................................................................... 343 41.05.YZ Unexpected type in Tray ..................................... 344 41.05.YZ Unexpected type in Tray To use another tray, touch "Options" ...................................................................... 345 41.WX.
69.11.YY Error To continue, touch “OK” .................................... 362 70.00.00 Error To continue turn off then on ............................... 362 80.0X.YY Embedded Jetdirect Error ........................................... 363 81.WX.00 Wireless Network Error To continue turn off then on .... 364 81.WX.YZ Embedded JetDirect Error To continue turn off then on .. 365 81.YY.YY EIO Error To continue turn off then on ......................... 365 98.00.0X Corrupt data in X volume ..................
Card slot file operation failed To clear touch “Clear” ................... 375 Card slot file system is full To clear touch “Clear” ........................ 375 Card slot is write protected To clear touch “Clear” ...................... 375 Card slot not initialized To clear touch “Clear” ........................... 375 Cartridge ship mode ................................................................ 375 Chosen personality not available To continue, touch “OK” ...........
Load Tray : [Size] To continue, touch “OK” .......................... 384 Load Tray : [Size] To use another tray, touch "Options" ......... 384 Load Tray : [Type], [Size] ................................................... 384 Load Tray : [Type], [Size] To use another tray, touch "Options" ............................................................................... 385 Manually feed output stack Then touch "OK" to print second sides ............................................................
Tray empty: [Type], [Size] ................................................. 394 Tray open ........................................................................ 394 Tray overfilled Remove excess paper .................................. 394 Tray overfilled To use another tray, touch "Options" ............. 394 Type mismatch Tray .......................................................... 395 Unable to cancel firmware update job .......................................
Clear jams in the 3,500-sheet high-capacity tray ....................................................... 418 Clear jams from the toner-cartridge area .................................................................. 421 Clear jams in the fuser ........................................................................................... 424 Clear jams from the duplexer .................................................................................. 426 Solve paper-handling problems .........................
Checklist for solving fax problems ........................................................................... 455 What type of phone line are you using? .................................................... 455 Are you using a surge-protection device? .................................................. 455 Are you using a phone company voice-messaging service or an answering machine? ..............................................................................................
Appendix C Regulatory information ................................................................................. 487 FCC regulations ................................................................................................................... 488 Environmental product stewardship program ........................................................................... 489 Protecting the environment ......................................................................................
EU Statement for Telecom Operation ....................................................................... 504 New Zealand Telecom Statements ........................................................................... 504 Additional FCC statement for telecom products (US) .................................................. 504 Telephone Consumer Protection Act (US) .................................................................. 505 Industry Canada CS-03 requirements .......................................
List of tables Table 1-1 Operation sequence ............................................................................................................... 3 Table 1-2 Motor locations ...................................................................................................................... 7 Table 1-3 Fan locations .........................................................................................................................
Table 2-11 Tray/bin manual sensor test ............................................................................................... 153 Table 2-12 Component tests ............................................................................................................... 185 Table 2-13 1x500-sheet paper deck cross section ................................................................................. 189 Table 2-14 3x500-sheet paper deck cross section .........................................
List of figures Figure 1-1 Function structure ................................................................................................................... 2 Figure 1-2 Engine control system ............................................................................................................. 4 Figure 1-3 DC controller PCA ................................................................................................................. 5 Figure 1-4 Motor locations .......................
Figure 1-33 Skew-feed prevention ......................................................................................................... 45 Figure 1-34 Fuse and delivery block ...................................................................................................... 47 Figure 1-35 Loop control ...................................................................................................................... 48 Figure 1-36 Output bin media-full detection .....................................
Figure 1-74 Jogger guide in the alignment position ............................................................................... 103 Figure 1-75 Leading end alienation roller activates ............................................................................... 103 Figure 1-76 Alignment complete ......................................................................................................... 104 Figure 1-77 Jogger guide in the turnout position ...................................................
Figure 2-34 Tray 4 paper feed sensor ................................................................................................. 175 Figure 2-35 Tray 4 door open sensor .................................................................................................. 176 Figure 2-36 Tray 5 paper sensor ........................................................................................................ 177 Figure 2-37 Tray paper surface sensor .......................................................
Figure 2-75 HP embedded Jetdirect page ............................................................................................ 219 Figure 2-76 Sample event log ............................................................................................................ 400 Figure 2-77 Product base paper path and sensor locations (1 of 2) ......................................................... 405 Figure 2-78 Product base paper path and sensor locations (2 of 2) ........................................
xxx ENWW
1 ENWW Theory of operation ● Basic operation ● Engine control system ● Laser scanner system ● Image-formation system ● Pickup, feed, and delivery system ● Scanning/image capture system ● 500-sheet paper feeder (Tray 4) ● 1x500 and 3x500 paper feeder and stand ● 3,500-sheet high-capacity input (HCI) feeder ● Duplexer ● Stapler/stacker 1
Basic operation Function structure The product contains the following systems: ● Engine control system ● Laser scanner system ● Image-formation system ● Pickup, feed, and delivery system ● Accessory Figure 1-1 Function structure Laser scanner system Image-formation system Engine control system Pickup, feed, and delivery system Accessory Operation sequence The DC controller in the engine-control system controls the operational sequences.
Table 1-1 Operation sequence Period Duration Purpose WAIT period From the time the power switch is turned on, the door is closed or, product exits Sleep mode until the product is ready for a print operation. Brings the product to the Ready state.
Engine control system The engine-control system coordinates all the other systems, according to commands from the formatter.
DC controller PCA The DC controller PCA controls the product operation sequence. Figure 1-3 DC controller PCA AC input LED Low-voltage power supply Motor Fan Fuser Solenoid Transfer roller Clutch High-voltage power supply Photointerrupter Cartridge DC controller Sensor Switch Control panel Duplex unit (Accessory) USB PCA Input source accessory Connector PCA HIP Laser scanner Formatter The following table lists the product electrical components.
Component type Component abbreviation Component name Solenoid SL1 Tray 1 (MP tray) pickup solenoid Clutch CL1 Upper cassette pickup clutch CL2 Lower cassette pickup clutch FM1 Rear fan FM2 Front fan FM3 Fuser fan SR1 Cartridge presence sensor SR2 MP tray media out sensor SR3 Output sensor SR4 Output bin media full sensor SR5 Lower cassette media out sensor SR6 Loop sensor SR7 Upper cassette media out sensor SR8 Right door sensor SR9 TOP sensor SR10 Upper cassette lift-up
Motor control The product uses five motors for the paper-feed and image-formation process. Motor locations The following figure shows the product motor locations.
Failure detection The DC controller monitors the following motors to determine a motor failure: ● Drum motor ● Scanner motor ● Fuser motor The DC controller determines if the motor has failed and notifies the formatter when the motor encounters the following conditions: ● Startup failure—The motor does not reach a specified rotational count within a specified time from when the motor starts.
Fan control The product has three fans to prevent the temperature from rising in the product and to cool down the delivered paper. Fan locations The following figure shows the product fan locations.
Failure detection The DC controller determines if the fan has failed and notifies the formatter when the fan stops rotating for a specified time during start-up.
Low-voltage power-supply PCA The low-voltage power supply converts AC power into the DC voltage that product components use. Figure 1-6 Low-voltage power-supply PCA AC input Low-voltage power supply High-voltage power supply DC controller Interlock switch SW2 High-voltage circuit Power fuse FU1 +24VD Fuser circuit Power fuse FU2 Zerocross detection circuit /ZEROX Power fuse FU3 Power switch Rectifying circuit +3.3VA +3.3V generation circuit +3.3VA +3.3VA +3.3VC +3.
Table 1-4 Low voltage power supply DC power specifications DC voltage Behavior +24V +24VB Off during Sleep mode (sleep level1, active off and inactive off) +24VC Off during Sleep mode (sleep level1, active off and inactive off), interrupted when the left door opens +24VD Off during Sleep mode (sleep level1, active off and inactive off), interrupted when the left door or the cartridge door opens +5V +5V Off during Sleep mode (sleep level1, active off and inactive off) +3.3V +3.
Power supply voltage detection The power supply voltage detection controls the fuser properly according to the voltage. The DC controller detects whether the low-voltage power supply voltage is 100V or 220V, according to the POWER SUPPLY VOLTAGE signal (/PSTYP100). Sleep mode The Sleep mode reduces the power consumption of the product.
High-voltage power-supply PCA The high-voltage power supply applies positive or negative voltage biases to the following components: ● Primary charging roller ● Developing roller ● Transfer roller ● Static charge eliminator ● Fuser film Figure 1-7 High-voltage power-supply PCA Fuser Fuser film DC controller Pressure roller High-voltage power supply Primary charging bias circuit Cartridge To primary charge roller To developing roller Developing bias circuit Photosensitive drum Static charge el
● Static charge eliminator bias The static charge eliminator bias is used to improve the paper-feed performance and imagequality. The static charge eliminator bias circuit generates the bias. ● Fusing bias The fusing bias is used to improve the image-quality. The primary charging bias circuit generates the bias.
Fuser control The fuser heater control circuit and the fuser heater safety circuit control the fuser temperature according to commands from the DC controller. The product uses an on-demand fusing method. Figure 1-8 Fuser components TH4 H1/H2 Fuser film TP1 TH1 TH2 Pressure roller TH3 FUSER TEMPERATURE signal FUSER HEATER CONTROL signal Fuser heater control circuit Fuser heater safety circuit High-voltage power supply DC controller The following table shows the function of each fuser component.
Component Function TH2 Sub thermistor 1 Detects the temperature at ends of the fuser heater (contact type) TH3 Sub thermistor 2 TH4 Sub thermistor 3 Figure 1-9 Fuser control system AC input DC controller Low-voltage power supply Zerocross detection circuit /ZEROX High-voltage power supply RL1001 RL1002 Relay drive circuit FSRD1 FSRD2 Fuser heater control circuit Fuser heater safety circuit RLD Current detection circuit FSRCUR Fuser control circuit MFSRTH S1FSRTH S2FSRTH S3FSRTH Fuser Fu
Fuser temperature control The fuser temperature control maintains the temperature of the fuser heater at its targeted temperature. The DC controller monitors the FUSER TEMPERATURE signals (MFSRTH, S1FSRTH, S2FSRTH and S3FSRTH), and sends the FUSER HEATER CONTROL signals (FSRD1 and FSRD2). The fuser heater control circuit controls the fuser heater depending on the signals, so that the fuser heater remains at the targeted temperature.
Fuser failure detection The DC controller determines if the fuser functions properly. The DC controller determines a fuser failure, interrupts the power supply to the fuser heater, and notifies the formatter of a failure state when it encounters the following conditions: ● Abnormally high temperature 1 The main thermistor detects 240°C (464°F) or higher for a specified period.
● Drive circuit failure The frequency of the ZEROCROSS signal is not detected in a specified value range within a specified period after power-on. The frequency of the ZEROCROSS signal is not detected in a specified value range for a specified period after power-on and once the signal is detected. ● Heater failure A specified current value or lower is detected during the heater drive period of the WAIT period or when more than a specified electrical power is input.
Laser scanner system The DC controller controls the laser scanner system according to commands from the formatter. The DC controller controls the internal components in the laser scanner system to form the latent electrostatic image on the photosensitive drum according to the VIDEO signals.
Laser scanner failure detection The DC controller determines a laser scanner failure and notifies the formatter of the error state when any of the following conditions occurs: ● Beam detect (BD) failure A specified BD interval is not detected within a specified period during the scanner motor drive. ● Scanner motor start-up failure The scanner motor does not reach a specified rotation within a specified period from when the laser scanner starts driving.
Image-formation system The DC controller controls the image-formation system according to commands from the formatter. The DC controller controls the internal components of the image-formation system to form the toner image on the photosensitive drum surface. The toner image is transferred to the paper and fused.
The DC controller rotates the drum motor to drive the following components: ● Photosensitive drum ● Developing roller (follows the photosensitive drum) ● Primary charging roller (follows the photosensitive drum) ● Transfer roller The DC controller rotates the fuser motor to drive the following components: ● Pressure roller ● Fuser film (follows the pressure roller) Figure 1-12 Image-formation components Cartridge Photosensitive drum Drum motor Primary charging roller Fuser motor Fuser film De
Image-formation process The image-formation process consists of seven steps divided into five functional blocks: ● ● Latent-image-formation system ◦ Step 1: Primary charging ◦ Step 2: Laser-beam exposure Developing system ◦ ● ● Transfer system ◦ Step 4: Transfer ◦ Step 5: Separation Fuser system ◦ ● Step 3: Developing Step 6: Fusing Drum cleaning ◦ Step 7: Drum cleaning Figure 1-13 Image-formation process : Paper path Latent image formation : Direction of the drum rotation : Functional
charging bias is applied to the primary charging roller to keep a negative potential on the drum surface. Figure 1-14 Primary charging Primary charging roller Primary charging bias Photosensitive drum Step 2: Laser-beam exposure The laser-beam strikes the surface of the photosensitive drum to neutralize the negative charge. An electrostatic latent image forms where the negative charge was neutralized.
image on the photosensitive drum because the drum surface has a higher potential. The latent image becomes visible on the drum. Figure 1-16 Developing Developing roller Developer blade Developing bias Photosensitive drum Transfer block During the two steps that comprise this block, a toner image on the photosensitive drum transfers to the paper. Step 4: Image transfer The toner on the photosensitive drum is transferred to the paper.
eliminator. The static charge eliminator reduces backside static discharge of the paper after the transfer process for stable paper-feed and print-quality.
Fuser block Until the fusing stage is complete, the image is not permanently affixed to the paper. The toner can be easily smudged until the heat and pressure of the fusing process fix the image to the sheet. Step 6: Fusing Heat and pressure melt the toner as the paper passes through the rollers. The toner image is permanently fused to the paper. The fusing bias is applied to the fuser film to improve print-quality.
● Primary charging roller ● Memory tag Figure 1-21 Toner cartridge components DC controller High-voltage power supply Drum motor Cartridge Memory Tag Primary charging roller Developing roller Photosensitive drum The cartridge serves a role in the following functions: ● Memory tag The memory tag is a non-volatile memory module in the cartridge and the DC controller controls it.
The DC controller detects the remaining toner level in a cartridge according to the TONER LEVEL signal. The DC controller determines a cartridge low warning or cartridge end-of-life when the toner level drops below a specified level and notifies the formatter. ● Cartridge-life detection The DC controller detects the cartridge life. The DC controller determines cartridge end-of-life and notifies the formatter when the toner out.
The transfer roller cleaning is performed during the WAIT period, INTR period, LSTR period, and after forming the image for the front side of the page when duplex printing. Figure 1-23 Transfer roller cleaning Cleaning blade Toner collection box Photosensitive drum Transfer roller Reverse transfer bias Environment change control The environment change control calibrates each high-voltage bias to obtain an appropriate image according to the environment changes.
Pickup, feed, and delivery system The DC controller controls the pickup, feed, and delivery system according to commands from the formatter. The DC controller controls each block to pickup, feed, and deliver the paper.
Figure 1-25 Pickup, feed, and delivery system sensors and switches SR4 SW2 SW1 SW3 SR3 SW8 SR12 SR2 SR6 PS1 SR9 SR8 SR7 SW6 SW4 SW7 SR10 SW5 SR11 SR5 Table 1-5 Pickup, feed, and delivery system sensors and switches Component 34 Signal SW1 Left door interlock switch LEFT DOOR OPEN DETECTION signal SW2 Cartridge door interlock switch CARTRIDGE DOOR OPEN DETECTION signal SW3 Cartridge door open detection switch CARTRIDGE DOOR OPEN DETECTION signal SW4 Upper cassette media width swit
Table 1-5 Pickup, feed, and delivery system sensors and switches (continued) Component Signal SR5 Lower cassette media out sensor LOWER CASSETTE MEDIA OUT signal SR6 Loop sensor LOOP LEVEL signal SR7 Upper cassette media out sensor UPPER CASSETTE MEDIA OUT signal SR8 Right door sensor RIGHT DOOR OPEN DETECTION signal SR9 TOP sensor TOP signal SR10 Upper cassette lift-up sensor UPPER CASSETTE LIFT-UP signal SR11 Lower cassette lift-up sensor LOWER CASSETTE LIFT-UP signal SR12 Fuser ou
Figure 1-26 Pickup, feed, and delivery-system solenoid and motors M1 SL1 M3 CL1 CL2 M4 M5 Table 1-6 Pickup, feed, and delivery system solenoid and motors Component 36 Signal SL1 MP tray pickup solenoid MP TRAY PICKUP SOLENOID signal CL1 Upper cassette pickup clutch UPPER CASSETTE PICKUP CLUTCH signal CL2 Lower cassette pickup clutch LOWER CASSETTE PICKUP CLUTCH signal M1 Drum motor DRUM MOTOR CONTROL signal M3 Fuser motor FUSER MOTOR CONTROL signal M4 Upper cassette lifter motor UPP
Pickup-and-feed block The pickup-and-feed block picks one sheet of paper from the cassette or the MP tray and feeds it into the fuser.
Cassette pickup The product picks up one sheet of paper from the cassette. The following figure shows the cassette pickup mechanism. Both trays have the same mechanism. Figure 1-28 Cassette pickup mechanism DC controller M1 Drum motor Cassette pickup clutch CL Cassette pickup roller Feed roller Cassette separation roller The operational sequence of the cassette pickup is as follows: 1. The DC controller rotates the drum motor when it receives a print command from the formatter. 2.
The cassette media-size detection and the cassette-presence detection are not performed during Sleep mode. The following table lists the combination of the switches.
When a print job is not sent for a specified period, the DC controller reverses the cassette lifter motor until the cassette lift-up sensor stops sensing the lifter rack. When the casette lift-up sensor keeps sensing the lifter rack for a specified period from when the liftdown operation starts, the DC controller determines a cassette lifter motor failure and notifies the formatter. The following figure shows the mechanism of the cassette lift operation for the upper cassette.
When multiple sheets are picked up, the cassette separation roller does not rotate and only one sheet is fed into the product. Figure 1-30 Cassette multiple-feed prevention Cassette pickup roller Cassette separation roller Paper The cassette separation roller does not rotate.
MP tray pickup The product picks up one sheet of paper from the MP tray. Figure 1-31 MP tray pickup DC controller Drum motor M1 MP tray pickup solenoid SL1 MP tray pickup roller MP tray media out sensor Paper SR2 MP tray separation pad Lifting plate The operational sequence of the MP tray pickup is as follows: 1. The DC controller rotates the drum motor when it receives a print command from the formatter. 2. The MP tray pickup solenoid is driven at a specified timing. 3.
MP tray multiple-feed prevention The product uses a MP tray separation pad to prevent multiple sheets of paper from entering into the product at one time. When multiple sheets are picked up, multiple sheets stop due to the friction against the MP tray separation pad, and only one page is fed into the product.
1 44 Print mode Feed-speed Glossy media 3 — Glossy film — Photo media 1 — Photo media 2 — Photo media 3 — Envelope 1 1/1 Envelope 2 1/2 Envelope 3 — OHT 1/2 Label — Designated media 1 — Designated media 2 — Designated media 3 — The product will run at half speed in Normal mode when the specific print-quality optimize mode for reducing toner explosions is selected.
Skew-feed prevention The product uses a registration shutter to correct the skew feed without decreasing the feeding speed. Figure 1-33 Skew-feed prevention Registration shutter Paper Feed roller Registration shutter Paper Feed roller The operational sequence of the skew-feed prevention is as follows: ENWW 1. The leading edge of paper strikes the registration shutter as the paper is fed. 2. The leading edge of paper is aligned with the shutter. 3.
Media-length detection The DC controller detects the length of paper to prevent toner stain on the transfer roller and also to minimize jam occurrences in the duplexer. The DC controller measures the length of paper by monitoring the time from when the leading edge of paper reaches the TOP sensor until the trailing edge passes through, and then determines the paper size.
Fuse and delivery block The fuse and delivery block fuses the toner image onto the paper and delivers the printed page to the face-down output bin.
Loop control The product controls the loop of paper to prevent print-quality and paper-feed defects. ● If the fuser film/pressure roller rotates slower than the photosensitive drum/transfer roller, the paper loop increases. ● If the fuser film/pressure roller rotates faster than the photosensitive drum/transfer roller, the paper loop decreases. The DC controller detects the loop amount by monitoring the loop sensor and controls the rotational speed of the fuser motor.
Output bin media-full detection The DC controller detects whether the output bin is full by monitoring the output bin media full sensor. Figure 1-36 Output bin media-full detection DC controller Output bin media full sensor Paper SR4 Output bin media full sensor lever Output bin When the output-bin media-full sensor detects paper for a specified period during a print operation, the DC controller determines that the output bin is full and notifies the formatter.
Jam detection The product uses the following sensors and switches to detect the presence of paper and to check whether the paper is being fed correctly or has jammed: 50 ● Left door interlock switch (SW1) ● Cartridge door interlock switch (SW2) ● Cartridge door open detection switch (SW3)) ● TOP sensor (SR9) ● Loop sensor (SR6) ● Fuser output sensor (SR12) ● Output sensor (SR3) Chapter 1 Theory of operation ENWW
● Output bin media full sensor (SR4) ● Right door sensor (SR8) Figure 1-37 Product engine jam detection sensors and switches SR4 SW1 SW3 SR3 SW2 SR12 SR6 SR9 No pick jam 1 ● MP tray The TOP sensor does not detect the leading edge of paper within a specified period (including two retries) from when the MP tray pickup solenoid is turned on.
The TOP sensor does not detect the leading edge of paper within a specified period from when the paper passes through the duplex waiting position. ● Input accessory The TOP sensor does not detect the leading edge of paper within a specified period from when the following sensors detect the leading edge, depending on the input accessory that is installed.
Residual paper jam 1 Either one of the following sensors detects a paper-presence when the product is turned on or when the door is closed: ● TOP sensor ● Loop sensor ● Fuser output sensor Either one of the following sensors detects a paper-presence when the automatic delivery is complete: ● TOP sensor ● Loop sensor ● Fuser output sensor ● Output sensor Fuser wrap jam 1 The fuser output sensor detects a paper-absence within a specified period from when it detects the leading edge of paper.
Scanning/image capture system Scanner The scanner is a carriage-type platen scanner which includes the frame, glass, LED optics, and a scanner controller board (SCB) attached to the back of the assembly. The scanner has two sensors to detect legal and ledger/A3 sized media and a switch to indicate when the document feeder is open. The document feeder and control-panel assembly are attached to the scanner assembly. If the scanner fails, it can be replaced as a whole unit.
Document feeder paper path The document feeder feeds documents past the document feeder glass for scanning.
Figure 1-39 Document feeder path for two-sided documents 3 4 5 2 1 6 8 7 NOTE: Callouts in Figure 1-39 Document feeder path for two-sided documents on page 56 are identical to callouts in Figure 1-38 Document feeder path for single-sided documents on page 55 .
500-sheet paper feeder (Tray 4) The paper feeder is optionally installed at bottom of the product. It picks up the paper and feeds it to the product. The paper feeder controller controls the operational sequence of the paper feeder.
Figure 1-41 500-sheet paper feeder signal flow 500-sheet paper feeder Motor +24V DC controller Solenoid PF controller Photointerrupter Switch Table 1-8 500-sheet paper feeder electrical components Component Abbreviation Component name Motor M1 PF cassette pickup motor M2 PF cassette lifter motor Solenoid SL1 PF cassette pickup solenoid Photointerrupter SR1 PF cassette media feed sensor SR2 PF cassette media stack surface sensor SR3 PF cassette media out sensor SW1 PF right door open det
Table 1-9 500-sheet paper feeder motors Motor Components driven M1 PF cassette pickup motor Pickup roller, separation roller, and feed roller for the PF cassette M2 PF cassette lifter motor Lifter for the PF cassette 500-sheet paper feeder failure detection The paper feeder controller determines a cassette lifter motor failure according to the condition of the related part.
500-sheet paper feeder cassette pickup The paper feeder picks up one sheet of paper from the cassette. Figure 1-44 500-sheet paper feeder pickup and feed cassette pickup PF controller 2 M1 PF cassette pickup motor 1 PF cassette feed roller Cassette pickup arm 1. Cassette pickup cam rotates 2. Cassette pickup arm lowers SL1 PF cassette pickup solenoid PF cassette pickup roller PF cassette separation roller 3 Cassette pickup cam Lifting plate 3.
The cassette media-size detection and the cassette-presence detection are not performed during Sleep mode. Table 1-11 500-sheet paper feeder media switch combinations Paper size Cassette media width switch Cassette media end switch Top Center Bottom Top Center Bottom Cassette absence OFF OFF OFF OFF OFF OFF A5-R ON ON OFF ON ON ON B5-R OFF ON OFF ON ON ON Executive-R OFF ON ON ON ON ON Letter-R OFF OFF ON ON ON ON A4-R OFF OFF OFF ON ON ON 8.
The operational sequence of the lift-up is as follows: 1. The lifter motor rotates to raise the lifter. 2. The lifter motor stops when the PF cassette media stack surface sensor detects the paper surface. 3. The lifter motor rotates again when the PF cassette media stack surface sensor detects that the stack surface lowers during a print operation.
its own driving force and the multiple-fed sheets are pushed back to the cassette. Therefore, a single sheet is fed into the product.
Door open jam 1 A PF right door open is detected during a paper feed operation. 500-sheet paper feeder automatic delivery The paper feeder automatically clears the paper if the paper feeder cassette media feed sensor detects the residual paper when the product is turned on or when the door is closed.
1x500 and 3x500 paper feeder and stand The 1x500-sheet paper deck is optionally installed at bottom of the product or the 500-sheet paper feeder. The 3x500-sheet paper deck is optionally installed at bottom of the product only. Each of the paper decks picks up the paper and feeds it to the product. The paper deck controller controls the operational sequence of the paper deck.
Figure 1-48 Paper deck paper path Cassette 1 Cassette 2 Cassette 3 PD cassette feed roller PD cassette pickup roller 3x500-sheet paper deck 66 Chapter 1 Theory of operation PD cassette separation roller ENWW
Figure 1-49 Paper deck signal flow Paper deck cassette 1 Motor +24V DC controller Solenoid PD controller 1 Sensor Switch (3x500 only) Paper deck cassette 2 Motor (3x500 only) PD controller 2 Solenoid Sensor Paper deck cassette 3 Motor (3x500 only) Solenoid PD controller 3 Sensor Table 1-12 Paper deck electrical components ENWW Component Abbreviation Component name Motor M1 PD cassette 1 pickup motor M2 PD cassette 1 lifter motor M81 PD cassette 2 pickup motor1 M82 PD cassette 2 lift
Table 1-12 Paper deck electrical components (continued) Component Abbreviation Component name Solenoid SL1 PD cassette 1 pickup solenoid SL82 PD cassette 2 pickup solenoid1 SL92 PD cassette 3 pickup solenoid1 SR1 PD cassette 1 media feed sensor SR1 PD cassette 1 media feed sensor SR3 PD cassette 1 media out sensor SR81 PD cassette 2 media feed sensor1 SR82 PD cassette 2 media stack surface sensor1 SR83 PD cassette 2 media out sensor1 SR91 PD cassette 3 media feed sensor1 SR92 PD cas
Paper deck motor control The paper deck has two motors in each cassette for the paper-feed and cassette lift-up.
NOTE: The following figure illustrates the mechanism for paper deck cassette 3, but each paper deck cassette has the same mechanism.
Table 1-14 Paper deck pickup-and-feed operation components (continued) Abbreviation Component Signal SW83 PD cassette 2 media end switch PD CASSETTE 2 MEDIA END signal M91 PD cassette 3 pickup motor PD CASSETTE 3 PICKUP MOTOR CONTROL signal M92 PD cassette 3 lifter motor PD CASSETTE 3 LIFTER MOTOR CONTROL signal SL91 PD cassette 3 pickup solenoid PD CASSETTE 3 PICKUP SOLENOID signal SR91 PD cassette 3 media feed sensor PD CASSETTE 3 MEDIA FEED signal SR92 PD cassette 3 media stack surface
Table 1-15 Paper deck media switch combinations (continued) Paper size Cassette media-width switch Cassette media-end switch Top Center Bottom Top Center Bottom Ledger OFF OFF ON OFF OFF ON A3 OFF OFF OFF OFF OFF ON Paper deck lift-up operation The paper deck lifts up the tray to keep the surface of paper at the pickup position whenever the following occurs: ● The product is turned on ● The cassette is installed ● The paper stack surface lowers by pickup operation NOTE: The foll
The paper deck controller 3 determines a PD cassette 3 lifter motor failure and notifies the formatter through the DC controller when the PD cassette 3 media stack surface sensor does not detect the paper surface within a specified period from when the PD cassette 3 lifter motor starts rotating. Paper deck cassette media-presence detection The paper deck controller detects whether the paper is loaded in the cassette by monitoring the PD cassette media out sensor.
The PD cassette 1 media feed sensor does not detect the leading edge of paper within a specified period from when the PD cassette 3 media feed sensor detects the leading edge. (3x500-sheet paper deck only) No pick jam 3 (3x500-sheet paper deck only) The PD cassette 2 media feed sensor does not detect the leading edge of paper within a specified period (including two retries) from when the PD cassette 2 pickup solenoid is turned on.
3,500-sheet high-capacity input (HCI) feeder The 3,500-sheet paper deck is optionally installed at bottom of the product or the 500-sheet paper feeder. It picks up the paper and feeds it into the product. The HCI controller controls the operational sequence of the 3,500-sheet paper deck.
Figure 1-55 HCI signal flow 3,500-sheet paper deck Motor +24V Solenoid HCI controller DC controller Photointerrupter Switch Table 1-16 HCI electrical components Component Abbreviation Component name Motor M3301 HCI right cassette pickup motor M3302 HCI right cassette lifter motor M3303 HCI left cassette lifter motor M3304 HCI left cassette pickup motor SL3301 HCI right cassette pickup solenoid SL3302 HCI left cassette pickup solenoid PS3101 HCI right cassette media stack surface 2 senso
HCI motor control The HCI uses two motors in each cassette for paper-feed and cassette lift-up.
HCI pickup-and-feed operation The pickup-and-feed operation picks up one sheet of paper in the 3,500-sheet paper deck cassette and feeds it into the product.
Table 1-18 HCI pickup-and-feed operation components (continued) Abbreviation Component Signal PS3103 HCI right cassette media out sensor HCI RIGHT CASSETTE MEDIA OUT signal PS3201 HCI left cassette media stack surface 2 sensor HCI LEFT CASSETTE MEDIA STACK SURFACE 2 signal PS3202 HCI left cassette media stack surface 1 sensor HCI LEFT CASSETTE MEDIA STACK SURFACE 1 signal PS3203 HCI left cassette media out sensor HCI LEFT CASSETTE MEDIA OUT signal PS3301 HCI media feed sensor HCI MEDIA FEED
HCI lift-up operation The HCI lifts up the tray to keep the surface of the paper at the pickup position whenever the following occurs: ● The product is turned on ● The cassette is installed ● The paper stack surface lowers by pickup operation Figure 1-58 HCI lift-up operation HCI left cassette media stack surface 1 sensor Wire PS3202 PS3201 HCI left cassette media stack surface 2 sensor Tray Pulley M3303 HCI left cassette lifter motor NOTE: The figure above illustrates the mechanism for the lef
HCI cassette media-presence detection The HCI controller detects whether paper is loaded in the cassette by monitoring the HCI cassette media out sensor. The cassette media-presence detection is not performed during Sleep mode. When the HCI cassette media out sensor does not detect the paper, the HCI controller determines a media-absence, and it notifies the formatter through the DC controller.
HCI jam detection The HCI uses the following sensors to detect the presence of paper and to check whether paper is being fed correctly or has jammed: ● HCI media feed sensor (PS3301) ● HCI right cassette media feed sensor (PS3302) ● HCI left cassette media feed sensor (PS3305) Figure 1-59 HCI jam detection sensors HCI left cassette media feed sensor PS3305 HCI media feed sensor PS3301 HCI right cassette media feed sensor PS3302 No pick jam 2 The HCI media feed sensor does not detect the leading ed
Residual paper jam 1 Either one of the following sensors detects a paper-presence when the automatic delivery is complete: ● HCI media feed sensor ● HCI right cassette media feed sensor ● HCI left cassette media feed sensor Door open jam 1 An HCI right door open or an HCI long edge feed guide open is detected during a paper-feed operation.
Duplexer The optional duplexer is installed on the left side of the product. The duplexer reverses the output roller and intermediate output roller in the product engine, reverses and feeds the paper passed through the fuser. Then, it detects side misregistration to adjust the starting position of the scanning direction for the second side of paper according to the command from the formatter and feeds it to the product engine.
Figure 1-61 Duplexer signal flow Duplex unit Motor Fan Clutch +24V Duplex controller DC controller Photointerrupter Side misregistration sensor LED Photoreceiver sensor NVRAM Table 1-19 Duplexer electrical components ENWW Component Abbreviation Component name Motor M1 Duplex feed motor Fan FM1 Duplex fan Clutch CL1 Duplex feed clutch Photointerrupter SR1 Duplex reverse sensor SR2 Duplex re-pickup sensor Duplexer 85
Duplexer motor control The duplexer has one motor. The duplex feed motor reverses the output roller and the intermediate output roller. Also, it drives the duplex reverse roller and the duplex re-pickup roller to feed the paper and to drive the side misregistration sensor and the re-pickup roller.
Duplexer fan control The duplex unit has one fan for preventing the temperature from rising in the duplex unit. The duplex controller determines if the duplex fan has failed and notifies the formatter through the DC controller when the fan fails to operate for a specified time during start-up.
Duplexer reverse-and-feed operation The duplexer reverses the feed and delivery rollers in the product to print on both sides. The paper that passed through the fuser unit reverses its feeding direction and is fed to the duplexer. The duplexer feeds the paper and performs horizontal registration to align the starting position of the main scan for the second-side print. Then, the paper is fed into the product engine unit again.
Duplexer reverse-and feed-operation sequence The operational sequence of the reverse-and-feed operation is as follows: 1. The paper printed on the first side passes through the fuser. 2. The DC controller feeds the paper until the trailing edge of paper reaches the reverse position, after the fuser output sensor detects the trailing edge. 3. The duplex controller reverses the output roller and the intermediate output roller to feed the paper to the duplexer from the reverse position. 4.
formatter through the DC controller as a correction value of scanning start position for the second side printing. Figure 1-65 Duplexer side misregistration detection Outline of LED ass’ y LED for paper right edge detection LED for home-position detection LED for A4-R/A3 size detection LED for Letter-R size detection Paper Flag for home-position detection Photoreceiver sensor assembly Side misregistration sensor CL1 M1 LED assembly 1. Detects home-position Side misregistration 2.
Side misregistration failure detection The duplex controller determines a side misregistration sensor failure and notifies the formatter when it encounters any one of the following condition: ENWW ● The photoreceiver sensor does not output as prescribed when the product is turned on, when the duplexer is installed into the product, or when the light intensity is adjusted before the paper is fed to the duplexer. ● The side registration sensor does not detect the home-position.
Duplexer jam detection The duplexer uses the following sensors to detect the presence of paper and to check whether the paper is being fed correctly or has jammed: ● Duplex reverse sensor (SR1) ● Duplex re-pickup sensor (SR2) Figure 1-66 Duplexer jam detection sensors SR1 Simplex paper path Duplex paper path 92 Chapter 1 Theory of operation SR2 Duplex re-pickup sensor Duplex reverse sensor ENWW
Fuser output stay jam 2 The fuser output sensor does not detect the trailing edge of paper within a specified period from when it detects the leading edge. Reverse jam 1 The duplex reverse sensor does not detect the leading edge of paper within a specified period from when a reverse operation starts. Duplex re-pickup jam 1 The duplex re-pickup sensor does not detect the leading edge of paper within a specified period from when the duplex reverse sensor detects the leading edge.
Stapler/stacker The stapler/stacker is an option installed between the product and the scanner assembly. It delivers the printed page directly to the output bin or delivers the printed page after stapling the page. The stapler/ stacker controller that is connected to the formatter controls the operational sequence of the stapler/ stacker.
Figure 1-68 Stapler/stacker signal flow Staple stacker Motor Low-voltage power supply Solenoid Staple stacker controller Formatter Sensor +24V Switch +24V Connector PCA Component Abbreviation Component name Motor M2100 Jogger motor M2101 Feed motor M2102 Alignment-alienation motor — Stapler motor SL2100 Flapper solenoid SL2101 Stamp solenoid SL2102 Alignment-alienation solenoid SR2100 Inlet sensor SR2101 Left door sensor SR2102 Jogger position sensor SR2103 Output sensor SR210
Stapler/stacker motor control The stapler/stacker has four motors for the paper-feed, alignment and stapling.
Stapler/stacker failure detection The stapler/stacker controller determines a motor failure according to the condition of the following related part: ● Jogger motor failure The stapler/stacker controller determines a jogger motor failure and notifies the formatter when it encounters the following conditions: ● ◦ The jogger guide in home-position does not move from its home-position within a specified period from when the jogger motor starts rotating.
Stapler/stacker feed and delivery operation The stapler/stacker has the following three modes for the feed-and-delivery operation: ● Staple mode: Staples the paper and piles the stacks on the output bin ● Stack align mode: Does not staple the paper, but aligns the paper stack and delivers to the output bin ● Stacker mode: Does not staple and align the paper, but delivers directly to the output bin Figure 1-70 Stapler/stacker feed and delivery operation M2102 SL2102 SR2105 SL2101 SR2101 SW2100 SR21
ENWW Abbreviation Component Signal SR2100 Inlet sensor INLET signal SR2101 Left door sensor LEFT DOOR OPEN DETECTION signal SR2102 Jogger position sensor JOGGER POSITION signal SR2103 Output sensor OUTPUT signal SR2105 Swing alienation sensor SWING ALIENATION signal SR2106 Output bin media full sensor OUTPUT BIN MEDIA FULL signal — Staple out sensor STAPLE OUT signal — Stapler sensor STAPLER signal — Staple ready sensor STAPLE READY signal SW2100 Stapler door interlock switch
Staple mode/stack align mode Staple mode aligns, staples the paper stack and then delivers it to the output bin. Stack align mode aligns the paper stack and delivers the paper to the output bin without stapling. The operation of the stack align mode is the same as the staple mode except for the stapling operation. The operational sequence of the staple mode is as follows: 1.
3. The stapler/stacker controller prompts the jogger motor to move the jogger guide to the waiting position from the turnout position. Figure 1-72 Jogger guide in the waiting position Jogger guide M2100 Jogger motor Waiting position Turnout position 4. ENWW After the jogger guide moves to the waiting position, the stapler/stacker controller drives the alignment-alienation motor to engage the output upper roller and the output lower roller. Accordingly, the paper can be fed to the jogger guide.
5. When the paper reaches a specified position in the jogger guide, the stapler/stacker controller drives the alignment-alienation motor to separate the output upper roller from the output lower roller and the paper is released.
6. When the paper is released, the stapler/stacker controller drives the jogger motor at the same time to move the jogger guide to the alignment position (width of paper) and aligns both sides of the paper. Figure 1-74 Jogger guide in the alignment position Jogger guide Paper Alignment position Waiting position 7. The stapler/stacker controller drives the alignment-alienation motor to rotate the leading end alignment roller and lowers the roller by the alienation solenoid.
8. After the alignment operation is complete, the stapler/stacker controller turns on the stamp solenoid and the stamp clamps against the paper, so that the paper on the jogger guide is not pushed out by the following paper. At the same time, the stapler/stacker controller moves the jogger guide and the leading end alignment roller to the waiting position.
11. The stapler/stacker controller moves the jogger guide to the turnout position. Figure 1-77 Jogger guide in the turnout position Jogger guide Paper Waiting position Turnout position 12. The paper stack then drops to the output bin.
Stacker mode In stacker mode, the product does not staple the printed page and delivers it directly to the output bin.
Stapler/stacker jam detection The stapler/stacker uses the following sensors to detect the presence of paper and to check whether the paper is being fed correctly or has jammed: ● Inlet sensor (SR2100) ● Output sensor (SR2103) Figure 1-80 Stapler/stacker jam sensors SR2103 Output sensor SR2100 Inlet sensor Inlet delay jam The output sensor does not detect the leading edge of paper within a specified period from when the leading edge reaches the output sensor in the product.
Residual paper jam Either one of the following sensors detects a paper-presence during the WAIT period when the product is turned on, when the door is closed, or when the product exits the power save mode: ● Inlet sensor ● Output sensor Stapler/stacker automatic delivery The stapler/stacker automatically clears the paper if any one of the following sensors detects the residual paper during the WAIT period when the product is turned on or when the door is closed: 108 ● Inlet sensor ● Output sensor
Stapler The stapler staples the printed pages. It consists of the staple cartridge and the stapler assembly. The staple cartridge holds up to 5,000 staples. The staple out sensor detects the presence of a staple. The staple ready sensor detects whether the staple is in the correct position to staple or not. The staple assembly is equipped with the stapler motor. When the stapler/stacker controller rotates the stapler motor, the staple arm lowers and staple operation is performed.
110 Chapter 1 Theory of operation ENWW
2 ENWW Solve problems ● Solve problems checklist ● Helpful printed pages ● Preboot menu options ● Troubleshooting process ● Tools for troubleshooting ● Clear jams ● Solve paper-handling problems ● Use manual print modes ● Print quality troubleshooting tools ● Solve image-quality problems ● Clean the product ● Solve performance problems ● Solve connectivity problems ● Service mode functions ● Solve fax problems ● Product upgrades 111
Solve problems checklist Follow these steps when trying to solve a problem with the product. 1. 2. Control panel is blank or black: a. Check the power cable. b. Check that the power is turned on. c. Make sure that the line voltage is correct for the product power configuration. (See the label that is on the back of the product for voltage requirements.) If you are using a power strip and its voltage is not within specifications, connect the product directly into the electrical outlet.
If the page does not print correctly, the problem is with the product hardware. If the page prints correctly, then the product hardware is working. The problem is with the computer you are using, with the print driver, or with the program. 6. Verify the print driver: ● 7. Print using a different program: ▲ ENWW Verify that you have installed the print driver for this product. Check the program to make sure that you are using the print driver for this product.
Helpful printed pages Menu map A printed Menu map can help you navigate the complete Administration menu more easily. To print a Menu map: 1. From the Home screen on the product control panel, scroll to and touch the Administration button. 2. Open the following menus: ● Reports ● Configuration/Status Pages 3. Select the Administration Menu Map option. 4. Touch the Print button to print the report.
Preboot menu options If an error occurs while the product is initializing, an error message displays on the control-panel display. The user can open the Preboot menus. The error menu item will not be seen if an error did not occur. CAUTION: The 2 Format Disk option performs a disk initialization for the entire disk. The operating system, firmware files, and third party files (among other files) will be completely lost. HP does not recommend this action without contacting HP support first.
Table 2-1 Preboot menu options (1 of 6) (continued) Menu option First level Second level 3 Administrator Third level Description This item navigates to the 3 Administrator sub menus. If authentication is required (and the user is not already signed in), the 2 Sign In displays. The user is required to sign in. 1 Download 2 Network 2 USB This item initiates a preboot firmware download process. A USB device interface or a Network connection can be used to download firmware.
Table 2-2 Preboot menu options (2 of 6) Menu option First level Second level 3 Administrator 6 Manage Disk 1 Clear disk Select the 1 Clear disk item to enable an external device for job storage. Job storage is normally enabled only for the Boot device. This will be grayed out unless the 99.09.68 error is displayed. 2 Lock Disk Select the 2 Lock Disk item to lock (mate) a new secure disk to this product.
Table 2-3 Preboot menu options (3 of 6) Menu option First level Second level 3 Administrator 6 Manage Disk continued continued 7 Internal Device Third level Description Select the 7 Internal Device item to erase the internal device or get the status of the internal device. 1 Secure Erase Select the 1 Secure Erase item to erase all of the data on the disk and unlock it if required. This might take a long time. NOTE: The system will be unusable until the system files are reinstalled.
Table 2-4 Preboot menu options (4 of 6) Menu option First level 3 Administrator 7 Configure LAN continued Second level Third level Description Select the 7 Configure LAN item to setup the network settings for the Preboot menu firmware upgrade. The network can be configured to obtain the network settings from a DHCP server or as static. IP Mode [DHCP] Use this item for automatic IP address acquisition from the DHCP server. IP Mode [STATIC] Use this item to manually assign the network addresses.
Table 2-5 Preboot menu options (5 of 6) (continued) Menu option First level Second level 3 Administrator 8 Startup Options 7 First Power continued Third level Description Not currently functional: This item allows the product to initialize as if it is the first time it has been turned on. continued For example, the user is prompted to configure first-time settings like date/time, language, and other settings. Check this item so that it is enabled for the next time the product power is turned on.
Table 2-6 Preboot menu options (6 of 6) (continued) Menu option First level 4 Service Tools 5 Developer Tools ENWW Second level Third level Description This item requires the service access code. If the product does not reach the Ready state, you can use this item to print the error logs. The logs can be copied to a USB storage accessory when the product is initialized, and then these encrypted files can be sent to HP to help determine what is causing the problem.
Troubleshooting process Determine the problem source Use the troubleshooting flowchart to pinpoint the root cause of hardware malfunctions. The flowchart guides you to the section of this chapter that contains steps for correcting the malfunction.
Table 2-7 Troubleshooting flowchart (continued) 5 Image quality Does the print-quality meet the customer's requirements? Yes 6 Interface No Compare the images with the sample defects in the image defect tables. See the images defects table in the product service manual. After the print-quality is acceptable, see step 6.
5. Make sure that the formatter is seated and operating correctly. Turn off the product and remove the formatter. Reinstall the formatter, and then verify that the heartbeat LED is blinking. 6. Remove any external accessories or devices, and then try to turn the product on again.
Verifies that all areas respond to a touch Checks calibration Selects a test pattern to view on the display.
Checks the ambient light sensor Tests the home button Control-panel diagnostic flowcharts TIP: To open the diagnostic mode: Tilt the control panel forward. On the back side of the control panel, use a paperclip to press the button inside the small hole near the center of the control panel. Use the flowcharts in this section to troubleshoot the following control panel problems.
Touchscreen black, white, or dim (no image) Figure 2-1 Touchscreen blank, white, or dim (no image) Black display (no backlight or image) Is the Home button illuminated (bright white)? Dim display (no image) White display (no image) Y Is the product in bright sunlight? If yes, move the product to a different location. Open the diagnostic function. N Touch the display or Home button to exit sleep mode. Make sure that the product is plugged in and the power is turned on.
Touchscreen is slow to respond or requires multiple presses to respond TIP: Use the red-grid touch test to verify that all areas of the touchscreen are correctly functioning. See Control-panel checks on page 124. Figure 2-2 Touchscreen is slow to respond or requires multiple presses to respond Touchscreen slow to respond or requires multiple presses to respond Not a control-panel problem. Do not replace the control panel. Troubleshoot firmware or software application problems.
Touchscreen has an unresponsive zone Figure 2-3 Touchscreen has an unresponsive zone Touchscreen has an unresponsive zone Is the area of the touchscreen you are touching greyed out (intentionally deactivated)? Y N Open the diagnostic function. Perform the red-grid touch test.
No control-panel sound Figure 2-4 No control-panel sound Control panel has no sound Open the following menus: Administration Display Settings Key Press Sound Select the following: On Save Can sounds be heard? N Y Open the diagnostic function. Perform the sound test. Can sounds be heard? Y N Do not replace the control panel. Replace the control panel. 130 N Chapter 2 Solve problems Turn the product power off. Remove the control panel. Check the cables to the speaker.
Home button is unresponsive Figure 2-5 Home button is unresponsive Home button unresponsive Open the diagnostic function. Perform the Home button test. Does the virtual LED illuminate green when the Home button is pressed? N Turn the product power off, and then on again. Y Open the diagnostic function. Perform the Home button test. Does the virtual LED illuminate green when the Home button is pressed? Y N Replace the control panel. ENWW Do not replace the control panel.
Hardware integration pocket (HIP) is not functioning (control panel functional) Figure 2-6 Hardware integration pocket (HIP) is not functioning (control panel functional) Hardware integration pocket (HIP) not functional (control panel functional) Check that all installed hardware integration pocket devices are within HP specifications. The control panel provides only 0.5 Amps to the port. If an installed device attempts to draw more power than is provided, the port is automatically disabled.
Tools for troubleshooting The section describes the tools that can help you solve problems with your device. Individual component diagnostics LED status Understand lights on the formatter The LEDS on the formatter indicate basic product functionality and may be used for troubleshooting. 1 2 3 1 HP Jetdirect LEDs 2 Connectivity LED 3 Heartbeat LED Heartbeat LED The heartbeat LED provides information about product operation.
Table 2-8 Heartbeat LED, status LED color Description Green ● Solid—During part of boot up initialization and Pre-boot menu ● Slow blinking—During normal operation/sleep mode Yellow Red Off ● ● ◦ Formatter is operating normally ◦ Firmware is operating normally ◦ Control panel is connected Fast blinking—Formatter cannot connect to the control panel ◦ Check control panel connections ◦ Verify control panel functionality Solid—Formatter error or failure (initially red for one second during
For link failures, check all the network cable connections. In addition, you can try to manually configure the link settings on the embedded print server by using the product control-panel menus. 1. From the Home screen on the product control panel, scroll to and touch the Administration button. 2. Open the following menus: 3. ● Network Settings ● Embedded Jetdirect Menu ● Link Speed Select the appropriate link speed, and then touch the OK button.
Print the engine test pages NOTE: A damaged formatter might interfere with the engine test. If the engine test page does not print, try removing the formatter, and then perform the engine test again. If the engine test is then successful, the problem is in the formatter, the control panel, or the cable that connects them together. 1. On the rear cover, locate the port for the engine test button (callout 1) located below the rear pocket cover.
Print formatter test pages If the engine test was successful with the formatter removed, reinstall the formatter, and then print a configuration page to test the functionality of the formatter. 1. From the Home screen on the product control panel, scroll to and touch the Administration button. 2. Open the following menus: 3. ENWW ● Troubleshooting ● Print Quality Pages ● Fuser Test Page Touch the Print button.
Paper path test This diagnostic test generates one or more test pages that you can use to isolate the cause of jams. To isolate a problem, specify which input tray to use, specify whether to use the duplex path, and then specify the number of copies to print. Multiple copies can be printed to help isolate intermittent problems. The following options become available after you start the diagnostic feature: ● Print Test Page: Run the paper-path test from the default settings: Tray 2, no duplex, and one copy.
Paper path sensor tests This test displays the status of each paper-path sensor and allows viewing of sensor status while printing internal pages. 1. From the Home screen on the product control panel, scroll to and touch the Administration button. 2. Open the following menus: ● Troubleshooting ● Diagnostic Tests ● Paper Path Sensors NOTE: Exiting the Paper Path Sensors menu and then reentering it will clear the test values from the previous test.
Manual sensor tests Performs tests to determine whether the paper-path sensors are operating correctly. 1. From the Home screen on the product control panel, scroll to and touch the Administration button. 2.
Table 2-10 Manual sensor tests (continued) Sensor or switch name Sensor number Replacement part number Replacement part description Paper-path sensor test name Testing of sensor Duplex switchback sensor SR1 CF235-67913 Duplexer SR1 Duplexer switchback sensor Remove the duplexer, insert a sheet of paper so that it covers the switchback sensor, and then reinstall the duplexer.
Cartridge door switch (SW3) 1. Open the cartridge door to activate the sensor. Figure 2-8 Test the cartridge door switch 2. Check the control-panel display for sensor response. 3. If there is no response, make sure that the sensor-actuator tab on the door is not damaged or missing. If necessary, replace the cartridge-door switch.
Left door switch (SW1) 1. Open the left door, gently release the door arm and lower the door until it is fully open, and then use a small flat-blade screwdriver to activate the switch. Figure 2-9 Test the left door switch 2. Check the control-panel display for sensor response. 3. If there is no response, make sure that the sensor-actuator tab on the door is not damaged or missing. If necessary, replace the switch.
Right door sensor (SR8) 1. Open the right door, and then press the sensor. 2. Check the control-panel display for sensor response. 3. If there is no response, make sure that the sensor-actuator tab on the door is not damaged or missing. If necessary, replace the sensor.
Cartridge install sensor (SR1) ENWW 1. Open the cartridge door, remove the print cartridge, and then activate the sensor on the left side of the cartridge cavity. 2. Check the control-panel display for sensor response. 3. If necessary, replace the sensor.
TOP (top-of-page) sensor (SR9) 1. Open the cartridge door, and then remove the toner cartridge. 2. Raise the registration shutter. 3. Use a small screwdriver to activate the top sensor. Figure 2-10 Test the top sensor 146 4. Check the control-panel display for sensor response. 5. If there is no response, replace the high-voltage power supply (HVPS).
Fuser loop sensor (SR6) 1. Open the cartridge door, and then remove the toner cartridge. 2. Press the sensor lever to activate the sensor. Figure 2-11 Fuser loop sensor ENWW 3. Check the control-panel display for a sensor response. 4. If there is no response, replace the high-voltage power supply (HVPS).
Fuser output sensor (SR12) 1. Open the left door. 2. Pull down the fuser shutter, and then use a small flat-blade screwdriver to pull the sensor lever toward you. Figure 2-12 Fuser output sensor 148 3. Check the control-panel display for a sensor response. 4. If there is no response, replace the fuser.
Duplex switchback sensor (SR1) 1. Remove the duplexer from the product. 2. Insert a sheet of paper in the duplexer until the sheet covers the sensor. Figure 2-13 Duplex switchback sensor ENWW 3. Reinstall the duplexer, and then check the control-panel display for sensor response. 4. If there is no response, replace the duplexer.
Duplexer refeed sensor (SR2) 1. Remove the duplexer from the product. 2. Insert a sheet of paper in the duplexer until the sheet covers the sensor. Figure 2-14 Duplexer refeed sensor 150 3. Reinstall the duplexer, and then check the control-panel display for sensor response. 4. If there is no response, replace the duplexer.
Tray 4 feed sensor (SR1) 1. Open the lower right door. 2. Use a small flat-blade screwdriver to activate the sensor. Figure 2-15 Tray 4 feed sensor ENWW 3. Check the control-panel display for sensor response. 4. If there is no response, replace the paper pickup assembly.
Output sensor (SR3) 1. Open the left door, and then press the output sensor lever. Figure 2-16 Output sensor 152 2. Check the control-panel display for sensor response. 3. If there is no response, replace the paper delivery assembly.
Tray/bin manual sensor tests Use this test to test paper-path sensors and the paper-size switches manually. The following illustrations and table show the locations of these sensors. 1. From the Home screen on the product control panel, scroll to and touch the Administration button. 2.
Table 2-11 Tray/bin manual sensor test (continued) 154 Sensor or switch name Sensor number Replacement part number Replacement part description Paper-path sensor test name Testing of sensor Tray 4 paperpresence sensor SR3 RM1-9415-000CN Tray 4 paper pickup assembly SR3 Tray 4 paper Remove Tray 4, and then push the sensor lever.
Base product trays Tray 1 paper sensor (SR1) 1. Open Tray 1, push the sensor lever down, and hold it for 3 seconds to activate the sensor. Figure 2-17 Tray 1 paper sensor ENWW 2. Check the control-panel display for sensor response. 3. If there is no response, replace the cartridge door assembly.
Tray 2 Paper sensor (SR7) 1. Remove Tray 2 and Tray 3, and then push the sensor levers on the right side of the cavity to activate the sensor. Figure 2-18 Tray 2 paper sensor 156 2. Check the control-panel display for sensor response. 3. If there is no response, replace the upper cassette pickup assembly.
Tray 2 paper surface sensor (SR10) 1. Remove Tray 2 and Tray 3, and then push the sensor at the back of the tray cavity. Figure 2-19 Tray 2 paper surface sensor ENWW 2. Check the control-panel display for sensor response. 3. If there is no response, replace the lifter drive assembly.
Tray 2 paper size switches (SW4, SW6) 1. Remove Tray 2 and Tray 3, and then push the switches at the back of the tray cavity. Figure 2-20 Tray 2 paper size switches 158 2. Check the control-panel display for sensor response. 3. If there is no response, replace the lifter drive assembly.
Tray 3 paper sensor (SR5) 1. Remove Tray 2 and Tray 3, and then push the sensor lever on the right side of the cavity to activate the sensor. Figure 2-21 Tray 3 paper sensor ENWW 2. Check the control-panel display for sensor response. 3. If there is no response, replace the lower cassette pickup assembly.
Tray 3 paper surface sensor (SR11) 1. Remove Tray 2 and Tray 3, and then push the sensor at the back of the tray cavity. Figure 2-22 Tray 3 paper surface sensor 160 2. Check the control-panel display for sensor response. 3. If there is no response, replace the lifter drive assembly.
Tray 3 paper size switches (SW5, SW7) 1. Remove Tray 2 and Tray 3, and then push the switches at the back of the tray cavity. Figure 2-23 Tray 3 paper size switches ENWW 2. Check the control-panel display for sensor response. 3. If there is no response, replace the lifter drive assembly.
Output bin full sensor (SR4) 1. Raise and then lower the output-bin levers to activate the sensor. Figure 2-24 Output bin full sensor 162 2. Check the control-panel display for sensor response. 3. If there is no response, replace the paper delivery assembly.
Optional 500-sheet paper tray (Tray 4) Tray 4 paper sensor (SR3) 1. Remove the Tray 4 cassette, and then push the sensor lever on the right side of the cavity to activate the sensor. Figure 2-25 Tray 4 paper sensor ENWW 2. Check the control-panel display for sensor response. 3. If there is no response, replace the paper pickup assembly.
Tray 4 paper surface (SR2) 1. Remove Tray 4, and then press the sensor lever in the back right corner of the tray cavity to activate the sensor. Figure 2-26 Tray 4 paper surface sensor 164 2. Check the control-panel display for sensor response. 3. If there is no response, replace the lifter drive assembly.
Tray 4 paper size switches (SW2, SW3) 1. Remove Tray 4, and then push the switches at the back of the tray cavity. Figure 2-27 Tray 4 paper size switches ENWW 2. Check the control-panel display for sensor response. 3. If there is no response, replace the lifter drive assembly.
Tray 4 Feed sensor (SR1) 1. Open the lower right door. 2. Use a small flat-blade screwdriver to activate the sensor. Figure 2-28 Tray 4 feed sensor 166 3. Check the control-panel display for sensor response. 4. If there is no response, replace the Tray 4 paper pick-up assembly.
Lower right door sensor (SW1) 1. Open the lower right door, and then use a small screwdriver to activate the sensor. Figure 2-29 Lower right door sensor ENWW 2. Check the control-panel display for sensor response. 3. If there is no response, replace the Tray 4 right door sensor.
1x500 and 3x500 paper deck trays Tray 4 paper sensor (SR3) See Tray 4 paper sensor (SR3) on page 163. Tray 4 paper surface sensor (SR2) See Tray 4 paper surface (SR2) on page 164. Tray 4 paper size switches (SW2, SW3) See Tray 4 paper size switches (SW2, SW3) on page 165. Tray 4 feed sensor (SR1) See Tray 4 Feed sensor (SR1) on page 166.
Tray 4 door opening/closing door switch (SW1) NOTE: Tray 4, Tray 5, and Tray 6 use the same door switch (SW1). 1. Open and then close the paper-feeder door to ensure that the tab on the door (callout 1) activates the switch (callout 2). Figure 2-30 Test the Tray 4 door switch 2 1 ENWW 2. Check the control-panel display for sensor response. 3. If no response, replace the button switch.
Tray 5 paper sensor (SR83) See Tray 4 paper sensor (SR3) on page 163. Tray 5 paper surface sensor (SR82) See Tray 4 paper surface (SR2) on page 164. Tray 5 paper size switches (SW82, SW83) See Tray 4 paper size switches (SW2, SW3) on page 165. Tray 5 feed sensor (SR81) See Tray 4 Feed sensor (SR1) on page 166. Tray 5 door opening/closing switch (SW1) See Tray 4 door opening/closing door switch (SW1) on page 169.
Tray 6 paper sensor (SR93) See Tray 4 paper sensor (SR3) on page 163. Tray 6 paper surface sensor (SR92) See Tray 4 paper surface (SR2) on page 164. Tray 6 paper size switches (SW92, SW93) See Tray 4 paper size switches (SW2, SW3) on page 165. Tray 6 feed sensor (SR91) See Tray 4 Feed sensor (SR1) on page 166. Tray 6 door opening/closing switch (SW1) See Tray 4 door opening/closing door switch (SW1) on page 169.
HCI trays NOTE: For the purposes of this section, the tray numbers reflect a base unit with the HCI installed. If your product has an optional 500-sheet paper feeder (Tray 4) installed, the tray numbers in this section will differ. In this section, Tray 4 refers to the right tray, and Tray 5 refers to the left tray. Tray 4 paper sensor (PS3103) 1. Remove Tray 4 from the HCI. 2. In the tray cavity, press and hold the tray presence switch (callout 1), and then lift the paper sensor lever (callout 2).
Tray 4 paper surface sensor (PS3101 and PS3102) 1. Remove Tray 4 from the HCI. 2. In the tray cavity, in the upper right-hand corner, toggle the sensor lever. Figure 2-32 Tray 4 paper surface sensor ENWW 3. Check the control-panel display for sensor response. 4. If there is no response, replace the paper pick-up assembly (right).
Tray 4 paper size sensor (PS3303) 1. Remove Tray 4 from the HCI. 2. In the tray cavity, press and hold the tray presence switch (callout 1), and then lift the paper size sensor lever (callout 2). Figure 2-33 Tray 4 paper size sensor 1 2 174 3. Check the control-panel display for sensor response. 4. If there is no response, replace the auto-close assembly.
Tray 4 paper feed sensor (PS3302) 1. Remove Tray 4 from the HCI. 2. Place a business card between the feed roller and the separation roller as far as it will go to activate the feed sensor. Figure 2-34 Tray 4 paper feed sensor ENWW 3. Check the control-panel display for sensor response. 4. If there is no response, replace the paper pick-up assembly (right).
Tray 4 door open sensor (SW3301) 1. Open the HCI right door. 2. Use a small flat-blade screwdriver to activate the door sensor. Figure 2-35 Tray 4 door open sensor 176 3. Check the control-panel display for sensor response. 4. If there is no response, replace the crossing paper feed assembly.
Tray 5 paper sensor (PS3203) 1. Remove Tray 5 from the HCI. 2. In the tray cavity, press and hold the tray presence switch (callout 1), and then lift the paper sensor lever (callout 2). Figure 2-36 Tray 5 paper sensor 2 1 ENWW 3. Check the control-panel display for sensor response. 4. If there is no response, replace the paper pick-up assembly (left).
Tray paper surface sensor (PS3201 and PS3202) 1. Remove Tray 5 from the HCI. 2. At the back of the tray cavity, toggle the sensor lever. Figure 2-37 Tray paper surface sensor 178 3. Check the control-panel display for sensor response. 4. If there is no response, replace the paper pick-up assembly (left).
Tray 5 paper size sensor (PS3304) 1. Remove Tray 5 from the HCI. 2. In the tray cavity, press and hold the tray presence switch (callout 1), and then lift the paper size sensor lever (callout 2). Figure 2-38 Tray 5 paper size sensor 1 2 ENWW 3. Check the control-panel display for sensor response. 4. If there is no response, replace the auto-close assembly.
Tray 5 feed sensor (PS3305) 1. Remove Tray 5 from the HCI. 2. Place a business card between the feed roller and the separation roller as far as it will go to activate the feed sensor. Figure 2-39 Tray 5 feed sensor 180 3. Check the control-panel display for sensor response. 4. If there is no response, replace the paper pick-up assembly (left).
HCI exit sensor (PS3301) 1. Open the HCI right door. 2. Use a small flat-blade screwdriver to lift the sensor lever (callout 2). Figure 2-40 HCI exit sensor 2 1 3. Check the control-panel display for sensor response. 4. If there is no response, replace the crossing paper feed assembly. Scanner sensor tests Use these diagnostic tests to manually test the document feeder and scanner sensors. This section lists the sensors available in the Scanner Tests menu.
4. Activate the desired sensor, and then check the control-panel display to verify the sensor state (active or inactive). ● The State virtual LED next to the sensor number and sensor name illuminates green when the sensor is active. ● The Toggle virtual LED next to the sensor number and sensor name illuminates green after the sensor is activated and increments by one each time the sensor is interrupted (activated or deactivated).
Print/stop test Use this diagnostic test to isolate the cause of problems such as image-formation defects and jams within the engine. During this test you can stop the paper anywhere along the product paper path. You can program the test to stop printing internal pages or an external print job when the paper reaches a certain position. You can also program the test to stop from 0 to 60,000 ms.
Component tests Control-panel tests Open the following menus: ● Administration ● Troubleshooting ● Diagnostic Tests Available control-panel tests ● LEDs: test the LEDs on the control panel. ● Display: sequence through display tests. ● Buttons: test the key pad and other buttons. ● Touchscreen: test the control-panel touchscreen. For more control-panel diagnostics, see control-panel checks in the tools for troubleshooting section of the Troubleshooting Manual.
Drum rotation test check NOTE: This test is especially important if refilled toner cartridges are in use. The photosensitive drum, which is located in the toner cartridge, must rotate in order for the print process to work. The photosensitive drum receives its drive from the main gear assembly. Use this procedure to determine whether the drum is rotating. 1. Open the cartridge door. 2. Remove the toner cartridge. 3. Mark the cartridge drive gear with a felt-tipped marker. Note the position of the mark.
Table 2-12 Component tests (continued) 1 186 Component test Item Control-panel display message Description Clutch drive test CL1 Feed Roller Clutch Activates the main motor to activate the paper feeder pickup clutch for 10 seconds. Scanner motor test NA Laser Scanner Motor Activates the laser/scanner motor for 10 seconds. Tray 3 pickup solenoid test SL31 Tray 3 Pickup Solenoid Activates the Tray 3 cassette pickup solenoid for 10 seconds.
Diagrams Block diagrams Figure 2-41 Product cross section 1 2 3 4 5 20 19 6 18 7 8 17 16 ENWW 15 14 13 12 11 10 9 Item Description Item Description 1 Laser/scanner 11 Duplex re-pickup roller 2 Photosensitive drum 12 Fuser film 3 Toner cartridge 13 Pressure roller 4 Registration roller 14 Duplex reverse roller 5 Tray 1 (multipurpose tray) pickup roller 15 Fuser output roller 6 Tray 1 (multipurpose tray) separation pad 16 Upper cassette (Tray 2) 7 Re-pickup roller 17
Item Description Item Description 9 Cassette pickup roller 19 Intermediate output roller 10 Transfer roller 20 Output roller Figure 2-42 Optional paper feeder (Tray 3 and Tray 4) cross section 1 2 4 188 3 Item Description 1 Pickup roller 2 Feed roller 3 Separation pad Chapter 2 Solve problems ENWW
Figure 2-43 1x500-sheet paper deck cross section 1 5 4 2 3 Table 2-13 1x500-sheet paper deck cross section ENWW Item Description Item Description 1 Pickup roller 4 Storage box 2 Feed roller 5 Cassette 3 Separation roller Tools for troubleshooting 189
Figure 2-44 3x500-sheet paper deck cross section 1 2 4 3 Table 2-14 3x500-sheet paper deck cross section 190 Item Description Item Description 1 Pickup roller 3 Separation roller 2 Feed roller 4 Cassette Chapter 2 Solve problems ENWW
Figure 2-45 3,500-sheet HCI cross section 1 5 2 4 3 Table 2-15 3,500-sheet HCI cross section ENWW Item Description Item Description 1 Pickup roller 4 Right cassette 2 Feed roller 5 Left cassette 3 Separation roller Tools for troubleshooting 191
Location of connectors DC controller connections Figure 2-46 DC controller connections J35 J53 J54 J63 J34 J74 J45 J37 J33 J71 J51 J47 J36 J73 J61 J48 J43 J44 J32 J62 J41 J49 J52 J31 J46 Item Description Item Description Item Description J31 LVPS J44 Right door sensor SR8 J54 Paper deck J32 LVPS J45 Output sensor SR3 J61 HVPS Output bin full sensor SR4 J33 Rear fan FM1 J46 Drum motor M1 J62 HVPS J34 Power switch J47 Fuser motor M3 J63 Environmental sensor
Item Description Item Description J41 SR2 J52 Duplexer J43 Lower cassette pickup clutch CL2 J53 Upper cassette media end switch SW6 Lower cassette media out sensor SR5 Item Description Lower cassette media end switch SW7 Plug/jack locations ENWW 1 Fax port 2 Foreign Interface Harness (FIH) port (for connecting third-party devices) 3 Local area network (LAN) Ethernet (RJ-45) network port 4 Hi-Speed USB 2.
Locations of major components Figure 2-47 Base product external components 1 2 3 4 14 13 5 12 11 6 10 7 9 8 194 Item Description Item Description 1 Toner-cartridge door 8 Power receptacle 2 Face-down output bin 9 Rear cover 3 Face-down output bin extension tray 10 Test print switch 4 Tray 1 11 Lower cassette 5 Formatter 12 Upper cassette 6 Right door 13 Front cover 7 Left door 14 Power switch Chapter 2 Solve problems ENWW
Figure 2-48 1x500-sheet paper feeder external components 11 5 5 22 4 4 33 ENWW Item Description Item Description 1 Connector 4 Positioning pins 2 Right door 5 Cassette 3 Lock lever Tools for troubleshooting 195
Figure 2-49 1x500-sheet paper deck external components 11 6 6 22 5 5 4 4 33 196 Item Description Item Description 1 Connector 4 Positioning pins 2 Right door 5 Front door 3 Lock lever 6 Cassette Chapter 2 Solve problems ENWW
Figure 2-50 3x500-sheet paper deck external components 11 5 5 22 4 4 33 ENWW Item Description Item Description 1 Connector 4 Positioning pins 2 Right door 5 Cassettes 3 Lock lever Tools for troubleshooting 197
Figure 2-51 3500-sheet paper deck (HCI) external components 11 6 55 6 22 4 4 33 198 Item Description Item Description 1 Connector 4 Positioning pins 2 Right door 5 Right cassette 3 Lock lever 6 Left cassette Chapter 2 Solve problems ENWW
Figure 2-52 Duplexer external components 1 1 ENWW Item Description 1 Connector Item Description Tools for troubleshooting 199
Figure 2-53 Stapler/stacker external components 11 5 5 4 4 22 33 200 Item Description Item Description 1 Jogger guide 4 Output bin extension tray 2 Stapler door 5 Output bin 3 Left door Chapter 2 Solve problems ENWW
Figure 2-54 Major component locations (1 of 3) 1 2 3 4 5 7 ENWW 6 Item Description Item Description 1 Output assembly 5 Lower cassette pickup assembly 2 Feed assembly 6 Toner-cartridge door assembly 3 Registration assembly 7 Fuser 4 Upper cassette pickup assembly Tools for troubleshooting 201
Figure 2-55 Major component locations (2 of 3) 1 2 3 4 Item Description Item Description 1 Laser/scanner assembly 3 Lifter drive assembly 2 Main drive assembly 4 Fuser drive assembly Figure 2-56 Major component locations (3 of 3) 1 202 Item Description 1 Formatter Chapter 2 Solve problems ENWW
Figure 2-57 PCA component locations 4 1 2 3 Item Description Item Description 1 Low-voltage power supply 3 High-voltage power supply 2 DC controller 4 Connector PCA Figure 2-58 Motor locations 1 2 5 4 ENWW 3 Item Description Item Description 1 Scanner motor 4 Lower cassette lifter motor 2 Drum motor 5 Fuser motor 3 Upper cassette lifter motor Tools for troubleshooting 203
Figure 2-59 Fan locations 1 3 2 Item Description 1 Rear fan 2 Front fan 3 Fuser fan Figure 2-60 Roller locations 1 2 7 6 3 5 204 4 Item Description Item Description 1 Tray 1 pickup roller 5 Lower cassette pickup roller 2 Tray 1 separation pad 6 Upper cassette pickup roller Chapter 2 Solve problems ENWW
Item Description Item Description 3 Upper cassette separation roller 7 Transfer roller 4 Lower cassette separation roller Figure 2-61 Sensor locations (base product) 11 22 33 13 13 12 12 11 1010 ENWW 99 88 77 55 44 66 Item Description Item Description 1 Output bin media-full sensor 8 Lower cassette lift-up sensor 2 Upper cassette lift-up sensor 9 Cartridge presence sensor 3 TOP sensor 10 Environmental sensor 4 Tray 1 media-out sensor 11 Loop sensor 5 Lower cassette
Figure 2-62 Switch locations (base product) 11 22 33 55 66 99 88 206 44 77 Item Description Item Description 1 Left door interlock switch 6 Lower cassette media-width switch 2 Cartridge door-open detection switch 7 Lower cassette media-end switch 3 Test print switch 8 Upper cassette media-end switch 4 Cartridge door interlock switch 9 Power switch 5 Upper cassette media-width switch Chapter 2 Solve problems ENWW
Figure 2-63 Solenoid location (base product) 11 Item Description 1 Tray 1 pickup solenoid Figure 2-64 Clutch location (base product) 11 22 ENWW Item Description 1 Upper cassette pickup clutch 2 Lower cassette pickup clutch Tools for troubleshooting 207
Figure 2-65 1x500 paper feeder internal component locations 7 7 11 66 22 55 33 44 208 Item Description Item Description 1 Cassette pickup motor 5 Cassette separation roller 2 Lifter drive assembly 6 Cassette feed roller 3 Controller PCA 7 Cassette pickup roller 4 Cassette pickup assembly Chapter 2 Solve problems ENWW
Figure 2-66 1x500 paper deck internal component locations 1 2 3 4 5 6 7 8 ENWW Item Description Item Description 1 Cassette separation roller 5 Cassette lifter drive assembly 2 Cassette pickup roller 6 Controller PCA 3 Cassette feed roller 7 Cassette pickup assembly 4 Cassette pickup motor 8 Storage box assembly Tools for troubleshooting 209
Figure 2-67 3x500 paper deck internal component locations 1 2 3 4 5 6 7 210 Item Description Item Description 1 Cassette separation rollers 5 Lifter drive assemblies 2 Cassette pickup rollers 6 Controller PCAs 3 Cassette feed rollers 7 Cassette pickup assemblies 4 Cassette pickup motors Chapter 2 Solve problems ENWW
Figure 2-68 3500-sheet paper deck (HCI) internal component locations (1 of 2) 1 2 3 4 ENWW Item Description 1 Left cassette pickup assembly 2 Right cassette pickup assembly 3 Controller PCA 4 Merge assembly Tools for troubleshooting 211
Figure 2-69 3500-sheet paper deck (HCI) internal component locations (2 of 2) 1 2 3 4 8 7 212 5 6 Item Description Item Description 1 Left cassette pickup drive assembly 5 Right cassette lifter drive assembly 2 Left cassette pickup motor 6 Right cassette automatic close assembly 3 Right cassette pickup drive assembly 7 Left cassette automatic close assembly 4 Right cassette pickup motor 8 Left cassette lifter drive assembly Chapter 2 Solve problems ENWW
Figure 2-70 Stapler/stacker internal component locations 1 4 2 3 ENWW Item Description 1 Alignment assembly 2 Controller PCA 3 Feed assembly 4 Stapler assembly Tools for troubleshooting 213
214 Chapter 2 Solve problems 25 24 23 22 21 20 19 18 Fuser fan 17 Front fan 16 Rear fan 15 Fusing bias 14 Static charge eliminator bias 13 Transfer bias 12 Developing bias 11 Primary charging bias 10 Fuser heater 9 Fuser motor 8 Drum motor 7 Scanner motor 6 VIDEO signal 5 TOP signal 4 Fuser output sensor 3 TOP sensor 2 Cassette pickup solenoid 1 Print command Power ON WAIT STBY INTR PRINT LSTR STBY General timing charts Figure 2-71 General timing chart ENWW
J56L J56DH 2 2 6 5 6 7 8 1 1 2 2 2 1 3 2 2 3 1 1 1 2 2 1 1 2 2 2 1 1 J57L J57DH J57D 2 7 8 6 5 4 3 2 1 1 21 2 4 2 SW5 3 2 1 4 3 1 4 2 3 2 1 4 3 1 2 SW6 4 5 4 6 7 8 3 2 1 4 3 1 2 SW7 13 10 12 J27 14 9 11 12 10 13 9 1 2 J54 11 3 8 15 4 7 16 5 6 B5 1 17 1 6 5 Paper deck (accessory) J54DA J54DB J54D A4 14 Duplexing unit (accessory) 15 7 16 6 17 5 18 J26 3 20 19 4 7 J12DA J12D 7 6 5 3 4 2 1 5 4 3
216 Chapter 2 Solve problems ENWW A1,A4,A9,A14,A19,A24,A28,A31,A43,A45,A49 GND A2 4 5 6 GND GND GND +3.3VA +3.3VA +3.3VA 7 Formatter 3 8 9 10 Connector PCA 2 A3 A5 A6 A7 A8 A10 A11 A12 A13 A15 GND GND +5V +5V A17 A18 1 2 J18 A20 A21 GND GND 3 3 4 +24V +24V 4 A22 A23 5 2 A25 1 A26 A27 A29 A30 A32 A33 25 GND 1 A34 24 2 N.C 23 3 /TESTPSW 22 21 5 MFP 4 /RMT_3.
Internal print-quality test pages Clean the paper path 1. From the Home screen on the product control panel, scroll to and touch the Device Maintenance button. 2. Open the following menus: ● Calibration/Cleaning ● Cleaning Page 3. Touch the Print button to print the page. 4. The cleaning process can take several minutes. When it is finished, discard the printed page. Set up an auto cleaning page Use the procedure in this section to set up an automatic cleaning page. 1.
Print a configuration page Depending on the model, up to three pages print when you print a configuration page. In addition to the main configuration page, the embedded Jetdirect configuration pages print. Configuration page Use the configuration page to view current product settings, to help troubleshoot product problems, or to verify installation of optional accessories, such as memory (DIMMs), paper trays, and product languages. 1.
HP embedded Jetdirect page The second configuration page is the HP embedded Jetdirect page, which contains the following information: Always make sure the status line under the general information line indicates "I/O Card Ready.
Finding important information on the configuration pages Certain information, such as the firmware date codes, the IP address, and the e-mail gateways, is especially helpful while servicing the product. This information is on the various configuration pages.
Control panel menus Administration menu You can perform basic product setup by using the Administration menu. Use the HP Embedded Web Server for more advanced product setup. To open the HP Embedded Web Server, enter the product IP address or host name in the address bar of a Web browser. Reports menu To display: At the product control panel, select the Administration menu, and then select the Reports menu.
Table 2-17 Reports menu (continued) First level Second level Values Description Web Services Status Page Print Shows the detected Web Services for the product. View Fax Reports Fax Activity Log Print View Billing Codes Report Print View Blocked Fax List Print View Speed Dial List Print View 222 Provides a list of billing codes that have been used for outgoing faxes. This report shows how many sent faxes were billed to each code.
General Settings menu To display: At the product control panel, select the Administration menu, and then select the General Settings menu. In the following table, asterisks (*) indicate the factory default setting. Table 2-18 General Settings menu First level Second level Third level Date/Time Settings Date/Time Format Date Format Fourth level Values Description DD/MMM/YYYY Use the Date/Time Settings menu to specify the date and time and to configure date/time settings.
Table 2-18 General Settings menu (continued) First level Second level Third level Fourth level Values Description Event Type Wake Select whether to add or edit a Wake event or a Sleep event, and then select the time and the days for the wake or sleep event. Sleep Event Time Event Days Sleep Timer Settings Sleep Mode/Auto Off After Select days of the week from a list.
Table 2-18 General Settings menu (continued) First level Second level Third level Fourth level Print Quality Image Registration Adjust Tray Print Test Page Values Description Shift the margin alignment to center the image on the page from top to bottom and from left to right. You can also align the image on the front with the image printed on the back. Use the Adjust Tray menu to adjust the registration settings for each tray. Before adjusting these values, print a registration test page.
Table 2-18 General Settings menu (continued) First level Second level Third level Fourth level Values Description X1 Shift -5.00 mm to 5.00 mm The direction that is perpendicular to the way the paper passes through the product is referred to as X. This is also known as the scan direction. X1 is the scan direction for a single-sided page or for the second side of a two-sided page. X2 is the scan direction for the first side of a two-sided page.
Table 2-18 General Settings menu (continued) First level Second level Third level Fourth level Values Description Resistance Mode Normal Use this setting to correct print quality problems in lowhumidity environments and highly resistive paper. Use the Up option to solve print quality problems that are related to poor toner-transfer. Use the Down option in the event that small, “pin-hole” defects occur.
Table 2-18 General Settings menu (continued) First level Second level Third level Fourth level Values Economode Description On Off Toner density Default Lighter print Darker print Jam Recovery Auto* Off On This product provides a jam recovery feature that reprints jammed pages. Select one of the following options: Auto: The product attempts to reprint jammed pages when sufficient memory is available. This is the default setting. Off: The product does not attempt to reprint jammed pages.
Table 2-18 General Settings menu (continued) First level Second level Manage Stored Jobs Sort Stored Jobs By Third level Fourth level Values Description Job Name* This option allows you list the jobs either Alphabetically or Chronologically. Date Quick Copy Job Held Timeout Off* Sets a maximum storage-time limit for stored Quick Copy and Proof and Hold jobs. If a stored job is not printed during this period, it is deleted.
Table 2-18 General Settings menu (continued) First level Second level Hold Off Print Job Third level Fourth level Values Description Enabled* Enable this feature if you want to prevent print jobs from starting while a user is initiating a copy job from the control panel. Held print jobs start printing after the copy job is finished, provided that no other copy job is in the print queue.
Copy Settings menu To display: At the product control panel, select the Administration menu, and then select the Copy Settings menu. In the following table, asterisks (*) indicate the factory default setting. Table 2-19 Copy Settings menu First level Second level Third level Copies Values Description 1–9999 Configure the default options for copy jobs. If the user does not specify the job options when creating the job, the default options are used.
Table 2-19 Copy Settings menu (continued) First level Second level Third level Values Description 2-Sided Format Book-style If you are making twosided copies, select a 2sided format option. Flip-style Book-style original; Flipstyle copy Flip-style original; Bookstyle copy Book-style: The back side of the original is printed right-side-up, and the back side of the copy is printed the same way. Use this option for originals and copies that are bound along the left edge.
Table 2-19 Copy Settings menu (continued) First level Second level Collate Third level Values Description Collate on (Sets in page order)* If you are making more than one copy, select the Collate on (Sets in page order) option to assemble the pages in the correct order in each set of copies. Collate off (Pages grouped) Select the Collate off (Pages grouped) option to group the same pages together.
Table 2-19 Copy Settings menu (continued) First level Second level Image Adjustment Darkness Third level Values Description Select a value using the slide bar, or touch Automatic. Use to improve the overall quality of the copy. Contrast Select a value using the slide bar, or touch Automatic. Adjust the Contrast setting to increase or decrease the difference between the lightest and darkest color on the page. Background Cleanup Select a value using the slide bar, or touch Automatic.
Table 2-19 Copy Settings menu (continued) First level Second level 2-Sided Format Third level Values Description Book-style If you are making twosided copies, select a 2sided format option. Flip-style Book-style original; Flipstyle copy Flip-style original; Bookstyle copy Book-style: The back side of the original is printed right-side-up, and the back side of the copy is printed the same way. Use this option for originals and copies that are bound along the left edge.
Table 2-19 Copy Settings menu (continued) First level Second level Optimize Text/Picture Manually adjust* Third level Values Description Optimize For slider Use this setting to optimize the output for a particular type of content. Text Manually adjust: Use to manually optimize the setting for each document. Printed picture Photograph Printed picture: Use for line drawings and preprinted images, such as magazine clippings or pages from books.
Table 2-19 Copy Settings menu (continued) First level Second level Booklet Format Booklet Third level Values Description Booklet off Use to copy two or more pages onto one sheet of paper so you can fold the sheets in the center to form a booklet. The product arranges the pages in the correct order. For example, if the original document has eight pages, the product prints pages 1 and 8 on the same sheet.
Scan/Digital Send Settings menu To display: At the product control panel, select the Administration menu, and then select the Scan/ Digital Send Settings menu. In the following table, asterisks (*) indicate the factory default setting.
Table 2-20 Scan/Digital Send Settings menu (continued) First level Second level Third level Default Job Options Image Preview Fourth level Values Description Make optional* Defines the default job options for each function. If you do not specify the job options when creating the job, the default options are used. For complete setup, go to the HP Embedded Web Server by typing the IP address of the product into a Web browser.
Table 2-20 Scan/Digital Send Settings menu (continued) First level Second level Third level Default File Name 240 Chapter 2 Solve problems Fourth level Values Description The product is shipped with a factory default file name of [Untitled] for any scanned files that are sent or saved. Use this feature to specify a different default file name.
Table 2-20 Scan/Digital Send Settings menu (continued) First level Second level Third level Document File Type Fourth level Values Description Select from a list of file types. PDF provides the best overall image and text quality. JPEG is a good choice for most graphics. Most computers have a browser that can view .JPEG files. This file type produces one file per page. TIFF is a standard file format that many graphics programs support. This file type produces one file per page.
Table 2-20 Scan/Digital Send Settings menu (continued) First level Second level Third level Optimize Text/ Picture Fourth level Values Description Manually adjust* Use to optimize the output for a particular type of content. You can optimize the output for text, printed pictures, or a mixture. Text Printed picture Photograph Manually adjust: Use to manually optimize the setting for text or for pictures.
Table 2-20 Scan/Digital Send Settings menu (continued) First level Second level Third level Fourth level Original Sides Values Description 1-sided Use to describe the layout for each side of the original document. First select whether the original document is printed on one side or both sides. Then touch the Orientation setting to indicate whether the original has portrait or landscape orientation. If it is printed on both sides, also select the 2-sided format that matches the original document.
Table 2-20 Scan/Digital Send Settings menu (continued) First level Second level Third level Fourth level Values Description 2-Sided Format Book-style Book-style: The back side of the original is printed right-side-up, and the back side of the copy is printed the same way. Use this option for originals and copies that are bound along the left edge. Flip-style Flip-style: The back side of the original is printed upside-down, and the back side of the copy is printed the same way.
Table 2-20 Scan/Digital Send Settings menu (continued) First level Second level Third level Fourth level Values Description Content Orientation Orientation Auto detect For some features to work correctly, you must specify the way the content of the original document is placed on the page. Portrait orientation means the short edge of the page is along the top. Landscape orientation means the long edge of the page is along the top.
Table 2-20 Scan/Digital Send Settings menu (continued) First level Second level Third level Fourth level Color/Black Values Description Automatically detect* Use to enable or disable color scanning. Color Black/Gray Black Automatically detect: Automatically scans documents in color if at least one page has color. Color: Scans documents in color. Black/Gray: Scans documents in grayscale. Black: Scans documents in black and white with a compressed file size.
Table 2-20 Scan/Digital Send Settings menu (continued) First level Second level Third level Image Adjustment Fourth level Values Description Notification E-mail address E-mail: Select to receive the notification in an email. Touch the text box following E-mail Address, and then type the email address for the notification. Darkness Use to improve the overall quality of the copy. Adjust the Darkness setting to increase or decrease the amount of white and black in the colors.
Table 2-20 Scan/Digital Send Settings menu (continued) First level Second level Third level Job Build Fourth level Values Description Job Build off* Use to combine several original documents into one job. Also use to scan an original document that has more pages than the document feeder can accommodate at one time. The product temporarily saves all the scanned images. After you have scanned all the pages for the job, touch Finish to finish the job.
Table 2-20 Scan/Digital Send Settings menu (continued) First level Second level Digital Send Service Setup Allow Usage of Digital Sending Software (DSS) Server Third level Fourth level Values Description Enabled* Configure how the product interacts with the HP Digital Sending Software (DSS) server. HP DSS handles digital sending tasks, such as faxing, emailing, and sending scanned documents to a network folder or USB storage device.
Fax Settings menu To display: At the product control panel, select the Administration menu, and then select the Fax Settings menu. In the following table, asterisks (*) indicate the factory default setting. Table 2-21 Fax Settings menu First level Second level Third level Fax Send Settings Fax Send Setup Fax Setup Wizard Fourth level Values Description Configure settings for sending faxes from the product. Use the Fax Setup Wizard feature to set up options for faxing.
Table 2-21 Fax Settings menu (continued) First level Second level Third level Fourth level Values Description Redial on No Answer Range: 0 – 2 Redial on Busy Range: 0 – 9 Default = 0 Default = 3 General Fax Send Settings Fax Number Confirmation Enabled PC Fax Send Enabled* Disabled* Disabled JBIG Compression Enabled* Disabled Error Correction Mode Enabled* Fax Header Prepend* Disabled Overlay Fax Number Speed Dial Matching ENWW Enabled Disabled* If this feature is enabled, you mu
Table 2-21 Fax Settings menu (continued) First level Second level Third level Fourth level Values Description Billing Codes Enable Billing Codes Off When billing codes are enabled, a prompt displays that asks the user to enter the billing code for an outgoing fax. This prompt does not appear if the Allow users to edit billing codes check box is not checked.
Table 2-21 Fax Settings menu (continued) First level Second level Third level Default Job Options Image Preview Fourth level Values Description Make optional* Use the Image Preview feature to scan a document and display a preview before completing the job. Select whether this feature is available on the product. Require preview Disable preview Make optional: The feature is optional, depending on the user who is signed in. Require preview Previews are required for all users.
Table 2-21 Fax Settings menu (continued) First level Second level Third level Fourth level Original Sides Values Description 1-sided* Use to describe the layout for each side of the original document. First select whether the original document is printed on one side or both sides. Then touch the Orientation setting to indicate whether the original has portrait or landscape orientation. If it is printed on both sides, also select the 2-sided format that matches the original document.
Table 2-21 Fax Settings menu (continued) First level Second level Third level Fourth level Values Description 2-Sided Format Book-style* Book-style: The back side of the original is printed right-side-up, and the back side of the copy is printed the same way. Use this option for originals and copies that are bound along the left edge. Flip-style Flip-style: The back side of the original is printed upside-down, and the back side of the copy is printed the same way.
Table 2-21 Fax Settings menu (continued) First level Second level Third level Content Orientation Fourth level Values Description Include Thumbnail When sending an analog fax, select Include Thumbnail to receive a thumbnail image of the first page of the fax in your notification. Notification E-mail address Provide the email address that will receive notifications.
Table 2-21 Fax Settings menu (continued) First level Second level Third level Fourth level Image Adjustment Darkness Values Description Use to improve the overall quality of the copy. Adjust the Darkness setting to increase or decrease the amount of white and black in the colors. Contrast Adjust the Contrast setting to increase or decrease the difference between the lightest and darkest color on the page.
Table 2-21 Fax Settings menu (continued) First level Second level Third level Fourth level Values Description Optimize Text/ Picture Manually adjust* Optimize For Optimizes the output for a particular type of content. You can optimize the output for text, printed pictures, or a mixture. Text Printed picture Photograph Manually adjust: Use to manually optimize the setting for text or for pictures. Text: Use to optimize the text portion of the copy where text and/or pictures are on the original.
Table 2-21 Fax Settings menu (continued) First level Second level Third level Fax Receive Settings Fax Receive Setup Ringer Volume Fourth level Values Description Off Use to configure settings for receiving faxes.
Table 2-21 Fax Settings menu (continued) First level Second level Third level Blocked Fax Numbers Fax Number to Block Fourth level Values Description The blocked fax list can contain up to 30 numbers. When the product receives a call from one of the blocked fax numbers, it deletes the incoming fax. It also logs the blocked fax in the activity log along with jobaccounting information.
Table 2-21 Fax Settings menu (continued) First level Second level Third level Default Job Options Notification Fourth level Values Description Do not notify* Notify when job completes Configure to receive notification about the status of a sent document. Notify only if job fails Do not notify: Turns off this feature. Notify when job completes: Select to receive notification for this job only. Notify only if job fails: Select to receive notification only if the job is not sent successfully.
Table 2-21 Fax Settings menu (continued) First level Second level Third level Fit to Page Fourth level Values Description Enabled* Use to shrink faxes that are larger than Letter-size or A4-size so that they can fit onto a Letter-size or A4-size page. If this feature set to Disabled, faxes larger than Letter or A4 will flow across multiple pages. Disabled Paper Selection Automatic* Select from a list of the trays.
General Print Settings menu To display: At the product control panel, select the Administration menu, and then select the General Print Settings menu. In the following table, asterisks (*) indicate the factory default setting. Table 2-22 General Print Settings menu First level Manual Feed Second level Values Description Enabled Use to enable or disable the manual-feed feature, which allows the user to feed paper into the product by hand.
Table 2-22 General Print Settings menu (continued) First level Second level Values Description PCL Form Length Range: 5 – 128 Controls the PCL print-command options. PCL is a set of productcommands that HewlettPackard developed to provide access to productfeatures. Default = 60 Use the Form Length feature to select the user-soft default vertical form length. Orientation Portrait* Landscape Font Source Internal* Selects the font source for the user-soft default font.
Table 2-22 General Print Settings menu (continued) First level Second level Values Description Append CR to LF No* Configure whether a carriage return (CR) is appended to each line feed (LF) encountered in backwards-compatible PCL jobs (pure text, no job control). Select Yes to append the carriage return. The default setting is No. Some environments, such as UNIX, indicate a new line by using only the line-feed control code.
Default Print Options menu To display: At the product control panel, select the Administration menu, and then select the Default Print Options menu. In the following table, asterisks (*) indicate the factory default setting. Table 2-23 Default Print Options menu First level Second level Number of Copies Values Description Range: 1–32000 Sets the default number of copies for a copy job. This default applies when the Copy function or the Quick Copy function is initiated from the product Home screen.
Table 2-23 Default Print Options menu (continued) First level 2-Sided Format Second level Values Description Book-style* Configures the default style for 2sided print jobs. If the Book-style option is selected, the back side of the page is printed the right way up. This option is for print jobs that are bound along the left edge. If the Flip-style option is selected, the back side of the page is printed upside-down. This option is for print jobs that are bound along the top edge.
Display Settings menu To display: At the product control panel, select the Administration menu, and then select the Display Settings menu. In the following table, asterisks (*) indicate the factory default setting. Table 2-24 Display Settings menu First level Second level Key Press Sound Values Description On* Use to specify whether you hear a sound when you touch the screen or press buttons on the control panel.
Table 2-24 Display Settings menu (continued) First level Clearable Warnings Second level Values Description On Use this feature to set the period that a clearable warning displays on the control panel. If the On setting is selected, clearable warnings appear until the Clearable Warnings button is pressed. If theJob setting is selected, clearable warnings stay on the display during the job that generated the warning and disappear from the display when the next job starts.
Manage Supplies menu To display: At the product control panel, select the Administration menu, and then select the Manage Supplies menu. In the following table, asterisks (*) indicate the factory default setting.
Table 2-25 Manage Supplies menu (continued) First level Second level Third level Very Low Settings Fourth level Values Description Stop Configure how the product responds when the document feeder kit is reaching the end of its estimated life. Prompt to continue* Continue Stop: The product stops until you replace the document feeder kit. Prompt to continue: The product stops and prompts you to replace the document feeder kit.
Table 2-25 Manage Supplies menu (continued) First level Second level Supply Messages Third level Low Message Fourth level Values Description On* Use to configure whether a message displays on the control panel when supplies are getting low, but have not yet reached the low threshold. Off Reset Supplies 272 New Document Feeder Kit Chapter 2 Solve problems Reset Cancel Select this option if you have installed a new document feeder kit.
Manage Trays menu To display: At the product control panel, select the Administration menu, and then select the Manage Trays menu. In the following table, asterisks (*) indicate the factory default setting. Table 2-26 Manage Trays menu First level Values Description Use Requested Tray Exclusively* Controls how the product handles jobs that have specified a specific input tray.
Table 2-26 Manage Trays menu (continued) First level Values Description Use Another Tray Enabled* Use to turn on or off the control-panel prompt to select another tray when the specified tray is empty. Two options are available: Disabled Enabled: When this option is selected, the user is prompted either to add paper to the selected tray or to choose a different tray. Disabled: When this option is selected, the user is not given the option of selecting a different tray.
Network Settings menu To display: At the product control panel, select the Administration menu, and then select the Network Settings menu. In the following table, asterisks (*) indicate the factory default setting. Table 2-27 Network Settings menu First level Values Description I/O Timeout Range: 5 – 300 sec Use to set the I/O timeout period in seconds. I/O timeout refers to the elapsed time before a print job fails.
Table 2-28 Jetdirect Menu (continued) First level Second level Third level IPV4 Settings Config Method Fourth level Values Description Bootp Specifies the method that TCP/IPv4 parameters will be configured on the HP Jetdirect print server. DHCP* Auto IP Manual Bootp (Bootstrap Protocol): Use for automatic configuration from a BootP server. DHCP (Dynamic Host Configuration Protocol): Use for automatic configuration from a DHCPv4 server.
Table 2-28 Jetdirect Menu (continued) First level Second level Third level Fourth level Default IP Values Description Auto IP* Specify the IP address to default to when the print server is unable to obtain an IP address from the network during a forced TCP/IP reconfiguration (for example, when manually configured to use BootP or DHCP). Legacy NOTE: This feature assigns a static IP address that might interfere with a managed network. Auto IP: A link-local IP address 169.254.x.x is set.
Table 2-28 Jetdirect Menu (continued) First level Second level Third level DHCPV6 Policy Fourth level Values Description Router Specified Router Specified: The stateful autoconfiguration method to be used by the print server is determined by a router. The router specifies whether the print server obtains its address, its configuration information, or both from a DHCPv6 server.
Table 2-28 Jetdirect Menu (continued) First level Second level Proxy Server Third level Fourth level Values Description Select from a provided list. Specifies the proxy server to be used by embedded applications in the product. A proxy server is typically used by network clients for Internet access. It caches Web pages, and provides a degree of Internet security, for those clients. To specify a proxy server, enter its IPv4 address or fullyqualified domain name. The name can be up to 255 octets.
Table 2-28 Jetdirect Menu (continued) First level Second level Security Secure Web Third level Fourth level Values Description HTTPS Required* For configuration management, specify whether the HP Embedded Web Server will accept communications using HTTPS (Secure HTTP) only, or both HTTP and HTTPS. HTTPS Optional HTTPS Required: For secure, encrypted communications, only HTTPS access is accepted. The print server will appear as a secure site.
Table 2-28 Jetdirect Menu (continued) First level Second level Reset Security Third level Fourth level Values Description Yes Specify whether the current security settings on the print server will be saved or reset to factory defaults. No* Yes: Security settings are reset to factory defaults. No: The current security settings are maintained.
Table 2-28 Jetdirect Menu (continued) First level Second level Third level Diagnostics Embedded Tests LAN HW Test Fourth level Values Description Yes Provides tests to help diagnose network hardware or TCP/IP network connection problems. No* Embedded tests help to identify whether a network fault is internal or external to the product. Use an embedded test to check hardware and communication paths on the print server.
Table 2-28 Jetdirect Menu (continued) First level Second level Third level HTTP Test Fourth level Values Description Yes This test checks operation of HTTP by retrieving predefined pages from the product, and tests the HP Embedded Web Server. No* Select the Yes option to choose this test, or the No option to not choose it. SNMP Test Yes No* This test checks operation of SNMP communications by accessing predefined SNMP objects on the product.
Table 2-28 Jetdirect Menu (continued) First level Second level Third level Execution Time [H] Fourth level Values Description Range: 1 – 24 hours Specify the length of time (in hours) that an embedded test will be run. If you select zero (0), the test runs indefinitely until an error occurs or the product is turned off. Default = 1 hour Data gathered from the HTTP, SNMP, and Data Path tests is printed after the tests have completed. Execute No* Yes No: Do not initiate the selected tests.
Table 2-28 Jetdirect Menu (continued) First level Second level Third level Fourth level Values Description Timeout Default = 001 Specify the length of time, in seconds, to wait for a response from the remote host. The maximum is 100. Count Default = 004 Specify the number of ping test packets to send for this test. Select a value from 0 to 100. To configure the test to run continuously, select 0. Print Results Yes No* Execute Yes No: Do not initiate the selected tests.
Table 2-28 Jetdirect Menu (continued) First level Second level Third level Fourth level Values Description RTT Min Default = 0000 Shows the minimum detected roundtriptime (RTT), from 0 to 4096 milliseconds, for packet transmission and response. RTT Max Default = 0000 Shows the maximum detected roundtriptime (RTT), from 0 to 4096 milliseconds, for packet transmission and response.
Table 2-28 Jetdirect Menu (continued) First level Link Speed Second level Third level Fourth level Values Description Auto* The link speed and communication mode of the print server must match the network. The available settings depend on the product and installed print server. Select one of the following link configuration settings: CAUTION: If you change the link setting, network communications with the print server and network product might be lost.
Table 2-28 Jetdirect Menu (continued) First level 288 Second level Chapter 2 Solve problems Third level Fourth level Values Description 100TX Full Limits autonegotiation to a maximum link speed of 100 Mbps. 100TX Auto 1000 Mbps, fullduplex operation.
Troubleshooting menu To display: At the product control panel, select the Administration menu, and then select the Troubleshooting menu. In the following table, asterisks (*) indicate the factory default setting. Table 2-29 Troubleshooting menu First level Second level Third level Event Log Fourth level Values Description View* Use to print a list of the 1,000 most recent events in the Event Log.
Table 2-29 Troubleshooting menu (continued) First level Second level Third level Fax Speaker Mode Fourth level Values Description Normal* Used by a technician to evaluate and diagnose fax issues by listening to the sounds of fax modulations. Diagnostic Fax Log Entries On Off* The standard fax log includes basic information such as the time and whether the fax was successful. The setailed fax log shows the intermediate results of the redial process not shown in the standard fax log.
Table 2-29 Troubleshooting menu (continued) First level Second level Third level Number of Copies Fourth level Values Description Range: 1–500 Sets the default number of copies for a copy job. This default applies when the Copy or Quick Copy function is initiated from the product Home screen. The factory default setting is 1. Default = 1 Manual Sensor Test Select from a list of available components. Reset Sensors Tray/Bin Manual Sensor Test Select from a list of available components.
Table 2-29 Troubleshooting menu (continued) First level Second level Component Test Third level Fourth level Values Description Select from a list of available components. Use to exercise individual parts independently to isolate noise, leaking, or other issues. To start the test, select one of the components. The test will run the number of times specified by the Repeat option. You might be prompted to remove parts from the product during the test. Press the Stop button to abort the test.
Device Maintenance menu Backup/Restore menu To display: At the product control panel, select the Device Maintenance menu, and then select the Backup/Restore menu. In the following table, asterisks (*) indicate the factory default setting.
Calibration/Cleaning menu To display: At the product control panel, select the Device Maintenance menu, and then select the Calibration/Cleaning menu. In the following table, asterisks (*) indicate the factory default setting. Table 2-31 Calibration/Cleaning menu First level Second level Values Description Cleaning Settings Auto Cleaning Off* Use to select the Auto Cleaning menu or the Cleaning Interval menu. On Cleaning Interval Select from a list of cleaning intervals.
USB Firmware Upgrade menu To display: At the product control panel, select the Device Maintenance menu, and then select the USB Firmware Upgrade menu. Insert a USB storage device with a firmware upgrade bundle into the USB port, and then follow the onscreen instructions. Service menu To display: At the product control panel, select the Device Maintenance menu, and then select the Service menu. The Service menu is locked and requires a PIN for access.
Interpret control-panel messages Control-panel message types The control-panel messages and event code errors indicate the current product status or situations that might require action. NOTE: Event log errors may or may not appear on the control-panel display. Access the event log to view or print the event log errors. Control-panel messages appear temporarily and might require that you acknowledge the message by pressing the OK button to resume printing or by pressing the Stop button to cancel the job.
13.80.D1 Jam in upper left door Description Input delay jam. Paper did not arrive at the jam inlet sensor (SR2100). Recommended action 1. Open the upper left door 2. Remove all paper found. 3. Close the upper left door. 4. If the error persists, replace the stapler/stacker paper feed assembly. 13.80.FF Jam in upper left door Description Input initial jam. At power on, the paper was detected at the inlet sensor (2100). Recommended action 1. Open the upper left door. 2. Remove all paper found. 3.
Recommended action 1. Remove all paper from the stacker bin area. 2. Open the upper left door. 3. Remove all paper found. 4. Lower the stacker bin if it is in up position, and then close the upper left door. 5. If the error persists, replace the stapler/stacker alignment assembly. 13.89.31 Jam in Stapler Description Staple jam. Stapler could not finish its cycle, but it was able to return to home position. Recommended action 1. Open the front stapler door. 2. Remove the staple cartridge. 3.
d. Use the Components tests to toggle the Tray 4 solenoid (listen for the solenoid to move). If the solenoid is not properly functioning, replace the Tray 4 paper pickup assembly. e. Use the Components tests to activate the Tray 4 pickup motor (listen for the motor to rotate). If the motor is not properly functioning, replace the Tray 4 pickup motor. 13.A4.D4 Jam in tray 4 Description No pick jam.
Recommended action 3x500 paper deck installed. 1. Open the lower right door, remove any jammed paper, and then close the lower right door. 2. Inspect the Tray 5 pick, feed and separation rollers. Clean or replace them if necessary. 3. Check the connectors at the feed sensor, solenoid, feed motor, and the controller PCA. 4. Use the Tray/bin manual sensor tests to toggle the Tray 5 feed sensor. If the sensor or lever are not properly functioning, replace the Tray 5 paper pickup assembly. 5.
13.A4.D6 Jam in lower right door Description This jam occurs when the leading edge of the sheet exits the source tray, but does not reach the Tray 4 feed sensor (SR1PD) in the designated amount of time. Recommended action 3x500 paper deck installed. 1. Open the lower right door, remove any jammed paper, and then close the lower right door. 2. Inspect the Tray 6 pick, feed and separation rollers. Clean or replace them if necessary. 3.
6. Use the Components tests to activate the Tray 6 pickup motor (listen for the motor to rotate). If the motor is not properly functioning, replace the Tray 6 pickup motor. 7. Use the Tray/bin manual sensor tests to toggle the Tray 4 feed sensor. If the sensor or lever are not properly functioning, replace the HCI paper pickup assembly. 13.A4.FF Jam in tray 4 or 13.A4.FF Jam in lower right door or 13.A4.FF Jam in middle right door Description Residual paper jam.
4. Use the Tray/bin manual sensor tests to toggle the Tray 5 feed sensor and HCI exit media feed sensor (PS3301). If the Tray 5 feed sensor or lever are not properly functioning, replace the Tray 5 paper pickup assembly. If the HCI media feed sensor is not properly functioning, replace the HCI crossing paper feed assembly. 5. Use the Components tests to toggle the Tray 5 solenoid (listen for the solenoid to move). If the solenoid is not properly functioning, replace the Tray 5 paper pickup assembly. 6.
Recommended action 1. Open the appropriate door, remove any jammed paper, and then close the door. 2. Check for jammed paper in Tray 5 and the HCI right tray inner flap. 3. Inspect the connectors at the feed sensor and controller PCA for Tray 5. 4. Use the Tray/bin manual sensor tests to toggle the Tray 5 feed sensor and HCI exit media feed sensor (PS3301). If the Tray 5 feed sensor or lever are not properly functioning, replace the Tray 5 paper pickup assembly.
Recommended action 1. Open Tray 5 and the inner flap, remove any jammed paper, and then close Tray 5 and the inner flap. 2. Inspect the connectors at the feed sensor and controller PCA for Tray 6. 3. Use the Tray/bin manual sensor tests to toggle the Tray 6 feed sensor. If the Tray 6 feed sensor or lever are not properly functioning, replace the Tray 6 paper pickup assembly. 13.A7.
13.A7.D6 Jam tray 5 (inner flap) Description This jam occurs when the leading edge passes the tray 6 feed sensor (PS3305), but does not reach the HCI exit sensor (PS3301) in the designated amount of time. Recommended action 1x500 paper feeder and HCI installed. 1. Open Tray 5 and the inner flap, remove any jammed paper, and then close Tray 5 and the inner flap. 2. Inspect the Tray 6 pick, feed and separation rollers. Clean or replace them if necessary. 3.
◦ Lower right cover 2 open; AC ◦ Lower right cover 3 open; AD Recommended action 1. Close the upper right door. 2. Check the tab of the upper right door that engages the right door sensor. If it is damaged, replace the right door assembly. 3. Use the Manual sensor tests menu to toggle the upper right door sensor (SR88). If the sensor is not properly functioning, replace the sensor. 4. Check the connectors (J44) on the DC controller PCA and the connector (J21) on the right door sensor. 13.AB.
Recommended action 1. Close the lower right door or HCI inner flap. 2. Depending on input tray configuration, check the tab of the HCI lower right door that engages the door sensor (SW3301). If it is damaged, replace the door assembly. Check the HCI inner flap door (above right HCI tray) to verify that it properly opens and closes. 3. Use the Manual sensor tests menu to toggle the lower right door (Tray 4/5) sensors. If a sensor is not properly functioning, replace the sensor. 4.
4. Make sure that the transfer roller is seated properly and not worn or deformed. Replace the transfer roller if necessary. 5. Make sure that the registration assembly shutter is properly functioning. Replace the registration assembly if necessary. 6. Check the toner cartridge for damage. Replace the cartridge if necessary. 7. Use the Manual sensor tests to toggle the TOP sensor (SR9). If the sensor is not properly functioning, replace the high-voltage power supply. 8.
6. Check the toner cartridge for damage. Replace the cartridge if necessary. 7. Use the Manual sensor tests to toggle the TOP sensor (SR9). If the sensor is not properly functioning, replace the high-voltage power supply. 8. Inspect the connector (J62) on the DC controller PCA, and connector (J901) on the high-voltage power supply. 9. Use the Components tests to activate the drum motor (listen for the motor to rotate). If the motor is not properly functioning, replace the main drive assembly. 10.
Recommended action 1. Open the top cover, remove any jammed paper, and then close the top cover. IMPORTANT: Do not remove the toner cartridge. Make sure that you remove any jammed paper from the top cover area before proceeding to avoid tearing partially picked paper. Open Tray 2, remove any jammed paper, and then close Tray 2 and the top cover. 2. Check for obstructions in the paper path from Tray 2. 3. Check the pickup, feed, and separation rollers for Tray 2.
6. Use the Manual sensor tests to toggle the TOP sensor (SR9). If the sensor is not properly functioning, replace the high-voltage power supply. 7. Inspect the connector (J48) on the DC controller PCA, and connector (J63) on the Tray 3 lower clutch. 8. Use the Components tests to activate the drum motor (listen for the motor to rotate). If the motor is not properly functioning, replace the main drive assembly. 13.B2.
Recommended action 1. Open the top cover, remove any jammed paper, and then close the top cover. NOTE: Do not remove the toner cartridge. 2. Make sure that the duplexer is seated properly and check for obstructions in the paper path. 3. Use the Components tests to activate the duplex feed motor (listen for the motor to rotate). If the motor is not properly functioning, replace the duplexer. 4. Use the Manual sensor tests to toggle the duplexer sensors (SR1DU, SR2DU).
4. Make sure that the registration assembly shutter is properly functioning. Replace the registration assembly if necessary. 5. Use the Components tests to activate the pickup motor and the pickup solenoid/clutch (listen for the motor/solenoid to rotate/move) for the source tray. If the motor or solenoid are not properly functioning, replace the motor or solenoid. 6. Use the Manual sensor tests to toggle the TOP sensor (SR9).
13.B9.AX Fuser area jam Description Fuser or duplexer stay jam. This jam occurs when the engine detects a paper stay jam at the fuser output sensor (SR12). Most likely there is an accordion jam in the fuser exit path. X indicates the fuser mode ◦ 2 = Normal ◦ 3 = Light media 1 ◦ 3 = Light media 2 ◦ 4 = Heavy media 1 ◦ 5 = Heavy media 2 ◦ B = Transparency ◦ D = Envelope 1 ◦ D = Envelope 2 Recommended action 1. Open the left door, remove any jammed paper, and then close the left door. 2.
◦ D = Envelope 1 ◦ D = Envelope 2 Recommended action 1. Remove the duplexer (if installed). Remove the left door, and then remove the fuser. Remove any jammed paper from the fuser, and then reinstall the fuser. NOTE: Remove any other jammed paper from the fuser area. Reinstall the left door, and duplexer (if removed). Close the left door. 2. Perform a cleaning page procedure to clean the fuser rollers. 3. Use the Manual sensor tests to toggle the fuser output sensor (SR12).
5. ● DC controller, J6 and J47 ● High-voltage power supply, J902 Use the Components tests to activate the duplex feed motor (listen for the motor to rotate). If the motor is not properly functioning, replace the duplexer. 13.B9.FF Jam in left door Description Fuser exit sensor (SR12) residual jam. This jam occurs when paper exists at any of the paper path jam sensors when the product power is turned on or after jam re-evaluation. Recommended action 1.
X indicates the fuser mode ◦ 2 = Normal ◦ 3 = Light media 1 ◦ 3 = Light media 2 ◦ 4 = Heavy media 1 ◦ 5 = Heavy media 2 ◦ B = Transparency ◦ D = Envelope 1 ◦ D = Envelope 2 Recommended action 1. Open the left door, remove any jammed paper, and then close the left door. 2. Check the paper path and rollers at the fuser and duplexer for damage. Replace the fuser or duplexer if necessary. 3. Use the Manual sensor tests to toggle the duplexer switchback sensor (SR1DU).
Recommended action Open the top cover, remove any jammed paper, and then close the top cover. 13.D3.DX Jam in duplexer Description Late to duplex exit jam. This jam occurs when the leading edge of the paper reaches the duplex switchback sensor (SR1DU), but fails to reach the duplex reefed sensor (SR2DU). The leading edge is in the duplexer, but the trailing edge might be accessible from the left door.
Recommended action 1. Open the top cover, remove any jammed paper, and then close the top cover. 2. Remove the duplexer, remove any jammed paper, and then reinstall the duplexer. NOTE: Make sure that the duplexer is fully seated when reinstalled. 3. Use the Manual sensor tests to toggle the duplexer refeed sensor (SR2DU). If the sensor or lever are not properly functioning, replace the duplexer. 13.DE.
13.E1.FF Jam in left door Description Power on residual paper jam. This jam occurs when paper exists at any of the paper path jam sensors when the product power is turned on or after jam re-evaluation. Recommended action 1. Open the left door, remove any jammed paper, and then close the left door. 2. Inspect the connectors on the paper delivery assembly. 3. Use the Tray/bin manual sensor tests to toggle the output bin full sensor (SR4).
13.E6.BD Jam in left door Description Multi-feed from duplexer jam. This jam occurs when the engine detects a multi-feed in the output path from the duplexer. Recommended action Check the paper path and rollers at the fuser and the duplexer for damage or wear. Replace the fuser or duplexer if necessary. 13.E6.BX Jam in left door Description Multi-fold from Tray 1–6 jam. This jam occurs when the engine detects a multi-feed in the output path from the indicated source tray.
◦ 5 = Heavy media 2 ◦ B = Transparency ◦ D = Envelope 1 ◦ D = Envelope 2 Recommended action 1. Open the left door, remove any jammed paper, and then close the left door. 2. Inspect the connector (J55) on the output assembly, and the connector (J45) on the DC controller PCA. 3. Use the Manual sensor tests to toggle the output sensor (SR3). If the sensor or lever are not properly functioning, replace the paper delivery assembly. 13.E6.FF Description Output bin full sensor (SR3) residual jam.
13.FF.FF Description Power on residual paper jam; multiple sensors. This jam occurs when paper exists at any of the paper path jam sensors when the product power is turned on or after jam re-evaluation. Recommended action Multiple sensors are blocked. See the steps for other 13.XX.FF errors to clear this error. 13.WX.YZ Fuser area jam (top cover) Description Fuser delay jam from Tray 1-6.
5. ● DC controller, J6 and J47 ● High-voltage power supply, J902 Use the Components tests to activate the fuser drive motor (listen for the motor to rotate). If the motor is not properly functioning, replace the fuser. 20.00.00 Insufficient memory: To continue, touch “OK” Description The product has experienced a memory error. You might have tried to transfer too many fonts or macros. Recommended action Press the OK button to print the transferred data. Some data might be lost.
30.01.08 Description The flatbed optical assembly cannot find the origin notch. Recommended action This is an informational message, and no action is required. If the flatbed optical assembly cannot find the origin notch on the flatbed scanner, the scanned image might be offset on the copied page. The image displacement will be less then 1 mm or pixel off. 30.01.41 Description The formatter lost connections with the scanner control board or communication was corrupted. Recommended action 1.
30.01.44 Description A scanner firmware error has occurred. Recommended action 1. Turn the product off, and then on. 2. Upgrade the firmware. 3. Replace the scanner control board. 4. Replace the formatter. 30.01.45 Description General code assert error for the copy processor board firmware. Recommended action 1. Turn the product off, and then on. 2. Upgrade the firmware. 3. Replace the scanner control board. 4. If the error persists, please escalate this problem to your Global Business unit.
Recommended action This is an informational message, and no action is required. 30.03.20 Description The copy processor board firmware cannot communicate with the PCA on the optical assembly. Recommended action 1. Turn the product off, and then on. 2. Verify the FFC cables between scanner and scanner control board are connected. 3. Replace the scanner. 30.03.22 Description The scan module cannot see the illumination module, or marginal illumination.
30.03.30 Description The scanner control board cannot communicate with the flatbed scanner motor. Recommended action 1. Turn the product off, and then on. As the product turns on, verify the scan head moves. 2. Verify the drive belt is in the correct position. 3. Check for a red LED illuminated on the scanner motor. 4. Check the cable connection to scanner control board. 5. Replace the scanner. 30.03.45 Description Scanner control board (SCB) firmware assertion failure.
Recommended action 1. Verify the paper meets the product specifications. 2. Make sure the input tray is not overloaded. 3. Check the event log for document feeder errors, and resolve any errors first. 4. Open and close the top cover to see if the pick motor turns without posting this error. If the motor turns, then the motor is good. 5. Verify the motor cables are connected. 6. Reseat the document feeder to scanner control board. 7. Replace the document feeder. 31.03.
31.08.A1 Description An initialization occurred after an abnormal product shutdown. Recommended action No action necessary. 31.08.A2 Description A normal shutdown has occurred. Recommended action No action necessary. 31.08.A3 Description A normal initialization has occurred. Recommended action No action necessary. 31.13.01 Description Paper pick was initiated, but the page didn't make it to the pick success sensor. Recommended action ENWW 1.
8. Clean the document feeder roller. 9. Open the following menus: ● Administration ● Troubleshooting ● Diagnostic Tests ● Scanner Tests Actuate the Pick-success Sensor. If the sensor does not show functionality when tested, replace the Document feeder. 31.13.02 Description The paper passed the pick success sensor and then jammed in the document feeder paper path. Recommended action 1. Clear the paper path and try feeding the page again. 2. Verify the paper meets the product specifications. 3.
3. Verify the flag is not broken off. 4. Open the following menus: ● Administration ● Troubleshooting ● Diagnostic Tests ● Scanner Tests Actuate the ADF Jam Cover Sensor. If the sensor does not show functionality when tested, replace the document feeder. 31.13.14 Description This is a feed jam in the document feeder, and the motor is not turning. Recommended action 1. Verify the paper meets the product specifications. 2. Make sure the document feeder input tray is not overloaded. 3.
32.1C.XX Description ◦ 32.1C.01 (event code) NVRAM backup/restore service backup started. ◦ 32.1C.02 (event code) NVRAM backup/restore service restore started. ◦ 32.1C.03 (event code) NVRAM backup/restore administrator backup started. ◦ 32.1C.04 (event code) NVRAM backup/restore administrator restore started. ◦ 32.1C.05 (event code) Backup/restore complete. ◦ 32.1C.06 (event code) Data model failed to clone job ticket. ◦ 32.1C.07 (event code) Backup restore permissions error. ◦ 32.1C.
◦ 32.1C.11 (event code) Backup/restore time-out while communicating with the engine. ◦ 32.1C.12 (event code) Backup/restore time-out while communicating with the disk. ◦ 32.1C.13 (event code) Scheduled backup failure. ◦ 32.1C.14 (event code) NVRAM restore time-out while communicating with the formatter. ◦ 32.1C.17 (event code) NVRAM restore time-out while communicating with the engine. ◦ 32.1C.18 (event code) Copy subsystem backup failed. ◦ 32.1C.19 (event code) Backup/restore unknown error.
◦ 32.1C.23 (event code) Failed to restore address book subsystem. ◦ 32.1C.24 (event code) NVRAM backup/restore successful. ◦ 32.1C.25 (event code) Copy subsystem reset failed. ◦ 32.1C.26 (event code) Fax subsystem reset failed. ◦ 32.1C.27 (event code) Digital Send subsystem reset failed. ◦ 32.1C.28 (event code) Reset of print subsystem failed. ◦ 32.1C.29 (event code) Reset of networking subsystem failed. ◦ 32.1C.2B (event code) Reset formatter time-out. ◦ 32.1C.
No action necessary ◦ 32.1C.06 (event code) Retry ◦ 32.1C.07 (event code) Retry ◦ 32.1C.08 (event code) Remove stored jobs and retry Use larger capacity storage device Check network share ◦ 32.1C.09 (event code) Use a valid backup file ◦ 32.1C.0A (event code) Use a valid backup file Reboot and observe state of product Do a partition clean using the Preboot menu ◦ 32.1C.0B (event code) Use a valid backup file, or put correct firmware version on the product ◦ 32.1C.
Turn the product off, and then on and retry ◦ 32.1C.17 (event code) Turn the product off, and then on and retry ◦ 32.1C.1B (event code) Turn the product off, and then on and retry ◦ 32.1C.1C (event code) Turn the product off, and then on and retry ◦ 32.1C.21 (event code) Turn the product off, and then on and retry If the error persists, clear the firmware image from the active partition by using the Partial Clean item in the Preboot menu. ◦ 32.1C.
Recommended action Turn the product off, and then on and retry. If the error persists, clear the firmware image from the active partition by using the Partial Clean item in the Preboot menu. 33.01.01 Description Read back data from ICB and pass to SR clients so that they can recover occurred Information. Recommended action This is an informational message, and no action is required. 33.01.02 Description Save data received from SR clients is written into ICB NVRAM initial-save-occurred Information.
Recommended action This is an informational message, and no action is required. 33.02.01 Description A used part with data was replaced in the device. Used board/disk installed. Recommended action Turn the product power off, and then on again. If the error persists, please escalate this problem to your Global Business unit. 33.02.02 Description A Save/Recover status error has occurred on the product and one, or both, of the Save/Recover features are disabled.
33.03.02 Description The controller encountered an unexpected data length value for the engine to recover the DCC NVRAM value. Recommended action Turn the product power off, and then on again. If the error persists, please escalate this problem to your Global Business unit (return the product ICB to the Global Business unit with a full diagnostic log from the product). 33.WX.
40.00.03 EIO buffer overflow To continue, touch “OK” Description The product displays this message when the EIO card in the indicated slot has overflowed its I/O buffer during a busy state. Recommended action Press the OK button to continue. 40.00.04 EIO bad transmission To continue, touch “OK” Description The product displays this message when a connection with the card in the indicated slot has been abnormally broken. Recommended action Press the OK button to continue. 40.00.
41.03.YZ Unexpected size in Tray Description The product detected a different paper size than expected. Y = Size mismatch, Z = Source ◦ Y = 0: Detected paper is longer or shorter than expected ◦ Y = A: Detected paper too long ◦ Y = B: Detected paper too short ◦ Z = 1: Tray 1 ◦ Z = 2: Tray 2 ◦ Z = 3: Tray 3 Recommended action 1. Make sure that the tray is loaded with the correct paper size and that the sliding paper guides are correctly adjusted. 2.
41.05.YZ Unexpected type in Tray Description The product detected a different paper type than expected.
Recommended action 1. Load the tray with the size and type of paper indicated, or use another tray if available. 2. If this message appears and the tray is loaded with the correct paper type, check the print driver settings to make sure that they match the tray type settings. 3. Clean the paper sensor. 4. If the error persists, replace the paper pickup assembly. 41.05.
◦ Z = 9: Rough paper ◦ Z = A: Extra heavy glossy paper (glossy paper 3) ◦ Z = B: Heavy glossy paper (glossy paper 2) ◦ Z = C: Heavy paper 3 ◦ Z = D: Heavy paper 2 Recommended action 1. Load the tray with the size and type of paper indicated, or use another tray if available. 2. If this message appears and the tray is loaded with the correct paper type, check the print driver settings to make sure that they match the tray type settings. 3. Clean the paper sensor. 4.
◦ 5: Heavy paper 2, typed or Auto sense ◦ 6: Heavy paper 3, typed or Auto sense ◦ 7: Glossy paper 1, typed or Auto sense ◦ 8: Glossy paper 2, typed or Auto sense ◦ 9: Glossy paper 3, typed or Auto sense ◦ A: Glossy film, typed or Auto sense ◦ B: Transparency, typed or Auto sense ◦ C: Label ◦ D: Envelope 1, Envelope 2, Envelope 3 ◦ E: Rough (designated paper 1), typed or Auto sense ◦ F: reserved for future fuser mode Z = source tray ◦ 1: Tray 1 ◦ 2: Tray 2 ◦ 3: Tray 3 ◦ D: Duplex
Recommended action Turn the product off, and then on again. Re-send the print job. If the error persists, execute the Partial Clean item in the Preboot menu. 47.01.XX Description Image transformer internal error. Recommended action Turn the product off, and then on again. Re-send the print job. If the error persists, execute the Partial Clean item in the Preboot menu. 47.02.XX Description Job parser internal error. Recommended action Turn the product off, and then on again. Re-send the print job.
47.05.00 Description Print spooler framework internal error. Recommended action Turn the product off, and then on again. Re-send the print job. If the error persists, execute the Partial Clean item in the Preboot menu. 47.06.XX Description Print app internal error. Recommended action Turn the product off, and then on again. Re-send the print job. If the error persists, execute the Partial Clean item in the Preboot menu. 49.XX.YY Error To continue turn off then on Description A firmware error has occurred.
50.WX.YZ Fuser error To continue turn off then on Description The product experienced a fuser error.
● 6: Deep sleep ● F: Off Recommended action W = A: High fuser temperature 2 1. Remove and then reseat the fuser. Make sure there is no residual paper in the fuser. Make sure the product is not located in front of a vent or window where cool air may interfere with the ability of the fuser to heat up. 2. Check the product power source. Make sure the power source meets product requirements. Make sure this is the only device using the circuit. 3.
W = 3, High fuser temperature 1 1. Remove and then reseat the fuser. 2. Check the paper type setting using the product menus and in the product driver. Make sure that they match and are correct for the type of paper being used. 3. If this product was previously serviced, check the connector (J61) on the DC controller PCA. 4. If the error persists, replace the fuser. W = 4, Fuser power supply driving circuit error 1. Remove and then reseat the fuser. 2.
W = 9, High fuser temperature 2 1. Remove and then reseat the fuser. Make sure there is no residual paper in the fuser. Make sure the product is not located in front of a vent or window where cool air may interfere with the ability of the fuser to heat up. 2. Check the product power source. Make sure the power source meets product requirements. Make sure this is the only device using the circuit. 3. Check the connector (J1) between the fuser and the product. If it is damaged, replace the fuser. 4.
52.00.00 Error To continue turn off then on Description A scanner rotation error has occurred. Recommended action 1. Turn the product off and then on. 2. Perform the laser scanner component tests in the Troubleshooting menu. 3. If the component tests showed a failure, reconnect the connectors of the scanner motor (J1900 and J801) and the DC controller PCA (J71). 4. Replace the laser-scanner assembly. 52.00.20 Error To continue turn off then on Description A scanner rotation error has occurred.
XX = 05 1. Perform the laser scanner component tests in the Troubleshooting menu. 2. Check the connectors (J1900 and J801) on the laser scanner driver PCA and the connector (J71) on the DC controller PCA. 3. If the error persists, replace the laser scanner. 54.XX.YY Error Description A sensor error has occurred. Recommended action 54.00.03: Environmental sensor failure 1. Turn the product off and then on. 2. If the environment sensor has been removed or replaced.
56.00.YY Error To continue turn off then on Description The product experienced a communication error with the optional paper tray. ◦ 56.00.01 (event code): Illegal input, selected paper input tray is unavailable ◦ 56.00.02 (event code): Illegal output, selected paper output bin is unavailable Recommended action 1. Turn the product off and then on. 2. Reseat the optional paper tray. 3. Check the input connectors for damage. If a connector is damaged, replace the connector. 4.
Recommended action 1. Turn the product off and then on. 2. Verify that the connector (J63) on the DC controller PCA and the sensor (J400) are connected correctly and undamaged. 3. If the error persists, replace environmental sensor. 58.00.04 Error To continue turn off then on Description The low-voltage power supply is defective. Recommended action 1. Turn the product off and then on. 2. Check the connectors (J31 and J32) on the DC controller PCA. 3.
3. Reconnect the connector (J47) on the DC controller PCA. 4. Replace the fuser motor. 59.00.40 Error To continue turn off then on Description A fuser motor rotational error has occurred. Recommended action 1. Turn the product off and then on. 2. Perform the fuser motor component test in the Troubleshooting menu. 3. Reconnect the connector (J47) on the DC controller PCA. 4. Replace the fuser motor. 59.05.
60.00.0Y Tray lifting error Description The indicated tray has not lifted into the paper feed position. Recommended action 60.00.02 Media input Tray 2 lift-up motor (M4) failure 1. Use the Tray 2 paper surface sensor (SR10) test in the Tray/Bin manual sensor test to verify that the sensor is properly functioning. If it is not, replace the lifter drive assembly. 2. Open and close Tray 2 and listen at the back of the product for the sound of the lifer motor (M4) operating.
TIP: 4. Check the connector (J2006) on the paper feeder controller PCA associated with the tray. If the error persists, replace the cassette tray. 60.00.05 or 60.00.06 Media input Tray 5 lift-up motor (M82) failure or media input Tray 6 lift-up motor (M92) failure NOTE: The Tray 5 and Tray 6 motors, sensors, and connectors numbers depend on the input device configuration. 1.
Recommended action 1. Turn the product off, and then on again. 2. Use the paper pick-up motor (M1, M4, M5, M92, M3301, M3304) test in the Component test to verify that the pickup motor is properly functioning. If the pickup motor is not functioning, replace the paper pick-up assembly. NOTE: Trays 4-6 motor numbers depend on the input device configuration. 62.00.00 No system To continue turn off then on Description The product experienced an internal system failure. Recommended action 1.
3. Turn the power on. 4. If the error persists, replace the stapler assembly. 66.80.19 Output accessory failure To continue turn off then on Description Self-priming malfunction. Not able to complete self-priming after 11 attempts. Recommended action 1. Turn the power off. 2. Make sure that the external paper handling accessory is clear of all packing materials and other obstructions. 3. Turn the power on. 4. If the error persists, replace the stapler assembly. 66.80.
Recommended action 1. Turn the product off and then on. 2. If the error persists, replace the DC controller. 80.0X.YY Embedded Jetdirect Error Description Embedded HP JetDirect print server critical error. ◦ 80.01.80 (event code) No heartbeat ◦ 80.01.81 (event code) Reclaim time-out ◦ 80.01.82 (event code) Invalid data length ◦ 80.01.8B (event code) Invalid max outstanding packet header field ◦ 80.01.8C (event code) Invalid channel mapping response ◦ 80.03.
◦ 80.03.08 (event code) Invalid identify response ◦ 80.03.09 (event code) Invalid channel map return status ◦ 80.03.10 (event code) Invalid reclaim return status ◦ 80.03.12 (event code) Datagram invalid buffer ◦ 80.03.13 (event code) Max stream channels ◦ 80.03.14 (event code) Max datagram channels ◦ 80.03.15 (event code) Card reset failed ◦ 80.03.16 (event code) Self test failure ◦ 80.03.17 (event code) Unknown PGP packet ◦ 80.03.
Recommended action 1. Turn the product off, and then on. 2. If the error persists, turn the product off, reseat the wireless network component, and then turn the product on. 3. If the error persists, replace the wireless network component. 81.WX.YZ Embedded JetDirect Error To continue turn off then on Description The product experienced an embedded HP Jetdirect print server critical error. ◦ 81.01.00 (event code): EIO Networking Event ◦ 81.02.
98.00.0X Corrupt data in X volume Description Data corruption has occurred in the firmware volume. ◦ 98.00.01 Corrupt data in firmware volume Reinstall firmware ◦ 98.00.02 Corrupt data in solutions volume Re-install accessory solutions ◦ 98.00.03 Corrupt data in configuration volume Re-configure the product ◦ 98.00.04 Corrupt data in job data volume All job data was erased Recommended action 98.00.01 or 98.00.02 or 98.00.03 1. Turn the product off and then on. 2.
99.00.03 Upgrade not performed error writing to disk Description Remote firmware upgrade (.bdl) was not performed. An error occurred when writing to the hard disk. Recommended action 1. Download the firmware again, and then attempt the upgrade again. 2. If the error persists, perform the clean disk/format disk process. 3. Download the firmware from the Preboot menu, and then attempt the upgrade again. 4. If the error persists, replace the hard disk. 99.00.
99.00.07 Upgrade not performed error reading upgrade Description A remote firmware upgrade (RFU) was not performed. Unexpected read error when reading rest of header. Recommended action 1. Download the RFU file and attempt the upgrade again. 2. If the error persists, replace the hard disk. 99.00.08 Upgrade not performed error reading upgrade Description A remote firmware upgrade (RFU) was not performed. Unexpected read error when reading image data. Recommended action 1.
Job canceled when reading rest of header. Recommended action Re-send the RFU. 99.00.12 Upgrade not performed the file is invalid Description A remote firmware upgrade (RFU) was not performed. Header number is 1 but header size doesn’t match version 1 size. Recommended action Download the RFU file again. Make sure that you download the file for the correct product model. Resend the RFU. 99.00.13 Upgrade not performed the file is invalid Description A remote firmware upgrade (RFU) was not performed.
◦ 99.00.22 (event log) The bundle header version is not supported by this firmware. ◦ 99.00.23 (event log) The package header version is not supported by this firmware. ◦ 99.00.24 (event log) The format of the bundle is invalid. ◦ 99.00.25 (event log) The format of the package is invalid. ◦ 99.00.26 (event log) A CRC32 check did not pass. ◦ 99.00.27 (event log) An I/O error occurred while downloading the bundle. Recommended action Download the correct firmware file from www.hp.
Recommended action No action necessary. 99.02.09 Description Firmware upgrade cancelled by user. Recommended action No action necessary. 99.09.60 Unsupported disk Description Preboot menu error. The hard disk currently installed is not recognized or supported by the product. Recommended action Install the correct hard disk for this product. 99.09.61 Unsupported disk Description Preboot menu error. The installed disk is installed in a product configured for a encrypted hard disk.
99.09.63 Incorrect disk Description A new or blank disk has been installed in a device which previously had an encrypted disk. Recommended action Follow the procedure to load firmware on a new hard disk, and then lock it to this product. 99.09.64 Disk malfunction Description A fatal hard disk failure has occurred. Recommended action Replace the hard disk drive. 99.09.65 Disk data error Description Disk data corruption has occurred.
3. Select the Administration menu. NOTE: If there is a password assigned to the Administrator, a prompt to enter the password displays. 4. Select the Download item. 5. The user can now download a new firmware bundle to the product. 99.09.68 Description The secondary encrypted disk has been removed from this device. Recommended action Reinstall the secondary encrypted storage device. 99.XX.YY Description Firmware installation error Recommended action Reload the firmware.
Black Cartridge low Description The toner cartridge is at the low condition. Recommended action Actual supply life remaining may vary. Consider having a replacement available to install when print quality is no longer acceptable. The supply does not need to be replaced now. NOTE: When an HP supply has reached its approximated end of life, the HP Premium Protection Warranty ends. Black Cartridge very low Description The toner cartridge has reached the very low condition.
Card slot file operation failed To clear touch “Clear” Description A PJL file system command attempted to perform an illogical operation. Recommended action Press the Clear button to clear the error. Card slot file system is full To clear touch “Clear” Description A PJL file system command could not store something on the file system because the file system was full. Recommended action Press the Clear button to clear the error.
Recommended action Print the job by using a product driver for a different print language, or add the requested language to the product (if possible). To see a list of available personalities, print a configuration page. Cleaning disk % complete Do not power off Description A storage device is being sanitized or cleaned. Recommended action Do not turn off the product. The product's functions are unavailable. The product will automatically restart when finished.
Recommended action 1. Close the cartridge door. 2. Make sure that the connectors are fully seated on the cartridge door switch SW3. 3. Make sure that the tab on the cartridge door that activates the switch is not missing or damaged. Replace the cartridge-door assembly if necessary. 4. Replace the door switch. Data received Description The product is waiting for more data to continue the print job. Recommended action Press the OK button to print the last page of the job.
Recommended action 1. Turn the product off. 2. Remove the EIO disk from the slot indicated. 3. Install a new EIO disk. 4. Turn the product on. EIO disk spinning up Description The EIO disk product in the indicated slot is spinning up. Jobs that require disk access must wait. ◦ X = 1: Slot 1 ◦ X = 2: Slot 2 Recommended action No action is necessary. EIO device failure To clear touch “Clear” Description The specified device failed.
EIO is write protected To clear touch “Clear” Description The device is protected and no new files can be written to it. Recommended action Press the Clear button to clear the message. EIO not initialized To clear touch “Clear” Description This file-storage component must be initialized before use. Recommended action Use the HP Embedded Web Server or HP Web Jetadmin to initialize the file system. Event log is empty Description No product events are in the log. Recommended action No action is necessary.
NOTE: After replacing the fuser kit, reset the fuser page counter by selecting the New Fuser Kit item in the Reset Supplies sub-menu. Fuser Kit very low To continue, touch “OK” Description The product indicates when a supply level is very low. NOTE: After an HP supply has reached the very low threshold, the HP Premium Protection Warranty for that supply has ended. Recommended action Replace the fuser kit.
Recommended action No action is necessary. Wait until the Ready message appears on the display. Install Black Cartridge Description A supply is either not installed or not correctly installed in the product. Recommended action Replace or reinstall the toner cartridge correctly to continue printing. Install Fuser Unit Description The fuser is either not installed or not correctly installed in the product. Recommended action CAUTION: The fuser can be hot while the product is in use. Reseat the fuser.
Internal disk file operation failed To clear touch “Clear” Description A PJL file system command attempted to perform an illogical operation. Recommended action Press the Clear button to clear the message. Internal disk file system is full To clear touch “Clear” Description A PJL file system command could not store something on the file system because the file system was full. Recommended action Press the Clear button to clear the error.
Recommended action Use the HP Embedded Web Server or HP Web Jetadmin to initialize the file system. Internal disk spinning up Description Internal disk device is spinning up its platter. Jobs that require disk access must wait. Recommended action No action is necessary. Load Tray 1 [Type] [Size] Description Tray 1 is not loaded, but there is not another tray available for the user to use instead. Recommended action Load the tray with the requested paper.
3. Make sure that the sensor flag on the paper presence sensor is not damaged and moves freely. 4. Reconnect the corresponding connector: ● Tray 1 (multipurpose tray): Connectors (J1) on the Tray 1 paper out sensor and the connector (J41) on the DC controller PCA. ● Input trays: Connectors (J15 and J7) on the tray paper out sensor and the connectors (J43, J48) on the DC controller PCA.
Recommended action 1. Load the tray with the requested paper or adjust the paper guides. 2. If the error persists, use the tray paper present sensor test in the Tray/Bin Manual Sensor Test to verify that the sensor is correctly functioning. 3. Make sure that the sensor flag on the paper presence sensor is not damaged and moves freely. 4. Reconnect the corresponding connector: ● Tray 1 (multipurpose tray): Connector (J1) on the Tray 1 paper out sensor and the connector (J41) on the DC controller PCA.
Recommended action The even-numbered pages of the two-sided document have printed. Follow the next steps to print the odd-numbered pages. 1. Maintaining the same orientation, remove the document from the output bin. Do not discard blank pages. 2. Flip the document over so the printed side is up. 3. Load document in Tray 1. 4. Press the OK button to print the second side of the job. Manually feed: [Size] Description This message appears when manual feed is selected, Tray 1 is not loaded.
Manually feed: [Type], [Size] To continue, touch “OK” Description This message appears when manual feed is selected, Tray 1 is not loaded, and other trays are available. Recommended action ◦ Load tray with requested paper. ◦ If paper is already in tray, press the Help button to exit the message and then press the OK button to print. ◦ To use another tray, clear paper from Tray 1, press the Help button to exit the message and then press the OK button.
Recommended action No action necessary. Output Bin full Description The output bin is full and must be emptied for printing to continue. Recommended action 1. Empty the bin to continue printing. 2. Make sure that the paper full sensor flag is not damaged and can freely move. If the sensor flag is damaged, replace the top-cover assembly. 3. Make sure that the connector is fully seated on the sensor and connector J45 is fully seated on the DC controller. 4.
RAM Disk device failure To clear touch “Clear” Description The specified device failed. Recommended action Press the Clear button to clear the message. RAM Disk file operation failed To clear touch “Clear” Description A PJL file system command attempted to perform an illogical operation. Recommended action Press the Clear button to clear the message.
Recommended action 1. Open the top cover and remove the toner cartridge. 2. Pull the orange tab to remove the strip. 3. Remove the paper with the plastic insert. 4. Reinstall cartridge, and then close the top cover. Remove the toner cartridge Description The product is component testing the belt. Recommended action ◦ To perform the test, remove the toner cartridge. ◦ To cancel the test, press the Stop button. Replace Black Cartridge Description The black cartridge has reached the out condition.
Replace supplies Description This alert appears only if the product is configured to stop when a supplies reach the very low threshold. Two or more supplies have reached the estimated end of life. The product indicates when a supply level is at its estimated end of life. The actual life remaining might be different than estimated. The supply does not need to be replaced now unless the print quality is no longer acceptable.
Recommended action Press the Clear button to clear the error. ROM disk is write protected To clear touch “Clear” Description The device is protected and no new files can be written to it. Recommended action Press the Clear button to clear the message. ROM disk not initialized To clear touch “Clear” Description The ROM disk file system must be initialized before it can be used. Recommended action Use the HP Embedded Web Server or HP Web Jetadmin to initialize the file system.
Recommended action Empty the specified output bin. Supplies low Description Multiple supplies on the product have reached the low threshold. Recommended action Replace the supply when print quality is no longer acceptable. NOTE: When an HP supply has reached its approximated end of life, the HP Premium Protection Warranty ends. Supplies very low To continue, touch “OK” Description More than one color supply on the product has reached the very low condition.
NOTE: This could be a false message. If the tray is loaded without removing the shipping lock, the product does not sense that the paper is loaded. Remove the shipping lock, and then load the tray. Tray empty: [Type], [Size] Description The specified tray is empty and needs to be loaded, but the current job does not need this tray to print. Recommended action Refill the tray at a convenient time. NOTE: This could be a false message.
NOTE: If this message appears after lifter drive assembly was removed or replaced, make sure that the connector on the assembly is correctly connected and fully seated. Type mismatch Tray Description The specified tray contains a paper type that does not match the configured type. Recommended action The specified tray will not be used until this condition is addressed. Printing can continue from other trays. 1. Load the correct paper in the specified tray. 2.
Unsupported drive installed Description A non-supported hard drive has been installed. The drive is unusable by this product. Recommended action Replace the unsupported drive. Unsupported supply in use Description A non-supported supply has been installed. Or, the toner cartridge is for a different HP product. ◦ 10.00.41 (event code): Black toner cartridge Recommended action Install the correct supplies for this product. See the parts chapter in the service manual for supply part numbers.
Recommended action Turn product off and remove the excess tray accessories. Turn the product on. Unsupported USB accessory detected Remove USB accessory Description A non-supported USB accessory has been installed. Recommended action Turn the product off, remove the USB accessory, and then turn the product on. Upgrade complete To continue turn off then on Description The firmware upgrade is complete. Recommended action Turn the product off and then on.
Recommended action Remove the USB hub. USB is write protected To clear touch “Clear” Description The device is protected and no new files can be written to it. Recommended action Press the Clear button to clear the message. USB not initialized To clear touch “Clear” Description The USB device file system must be initialized before it can be used. Recommended action Use the embedded Web server or HP Web Jetadmin to initialize the component.
USB storage file system is full To clear touch “Clear” Description A PJL file system command could not store something on the file system because the file system was full. Recommended action Press the Clear button to clear the error. Used supply in use Description One or more used supplies have been installed. Recommended action ◦ Install new supplies. ◦ If you believe you purchased a genuine HP supply, go to www.hp.com/go/anticounterfeit.
Event log messages Some messages appear only in the event log. For additional numeric messages, see the control-panel message section of this manual.
Print or view an event log NOTE: The event log in using the Administration menu shows only a subset of events. For a complete event log, use the Service menu. Print or view the event log from the Administration menu 1. From the Home screen on the product control panel, scroll to and touch the Administration button. 2. Open the following menus: 3. ● Troubleshooting ● Event Log The event log displays on the screen. To print it, touch the Print button.
Event log message Description Action 99.00.01 Remote firmware upgrade (.bdl) was not performed. The file is corrupt. The firmware file is corrupt. Download the firmware file and attempt the upgrade again. 99.00.02 Remote firmware upgrade (.bdl) was not performed. Timeout during receipt. The IO timed out during the firmware download. The most common cause is an issue with the network environment.
Event log message Description Action 99.00.13 Remote firmware upgrade (.bdl) was not performed. An invalid file was sent. The firmware file sent was not the correct file. Download the firmware file again, making sure to download the file for the correct product model. Attempt the upgrade again. 99.00.20 The bundle is not for this product. Download the firmware file again, and attempt the upgrade again. 99.00.21 The bundle is not signed with the correct signature, or the signature is invalid. 99.
Clear jams Jam locations Use this illustration to troubleshoot jams in the product.
Figure 2-77 Product base paper path and sensor locations (1 of 2) SR4 SW1 SW3 SR3 SW2 SR12 SR9 SR6 SR8 Figure 2-78 Product base paper path and sensor locations (2 of 2) SR1 Simplex paper path Duplex paper path SR2 Duplex re-pickup sensor Duplex reverse sensor Figure 2-79 1x500 paper feeder paper path and sensor locations PF cassette media feed sensor SR1 ENWW Clear jams 405
Figure 2-80 1x500 and 3x500 paper deck paper path and sensor locations PD cassette 1 media feed sensor SR1 (1x500 and 3x500) PD cassette 2 media feed sensor SR81 (3x500 only) PD cassette 3 media feed sensor SR91 (3x500 only) Figure 2-81 High capacity input (HCI) paper path and sensor locations HCI left cassette media feed sensor PS3305 HCI media feed sensor PS3301 HCI right cassette media feed sensor PS3302 406 Chapter 2 Solve problems ENWW
Figure 2-82 Stapler/stacker paper path and sensor locations SR2103 Output sensor SR2100 Inlet sensor Auto-navigation for clearing jams The auto-navigation feature assists you in clearing jams by providing step-by-step instructions on the control panel. When you complete a step, the product displays instructions for the next step until you have completed all steps in the procedure. Clear jams in the document feeder 1. Lift the latch to release the document-feeder cover.
2. Open the document-feeder cover. 3. Lift the jam-access door, and remove any jammed paper. If necessary, rotate the green wheel at the front of the document feeder to remove jammed paper. 4. 408 Close the document-feeder cover.
Clear jams in the output-bin area 1. If paper is visible from the output bin, grasp the leading edge and remove it. Clear jams in the stapler/stacker 1. If paper is visible in the stapler/stacker output bin, grasp the leading edge of the paper and slowly pull the paper out of the product.
2. Open the upper-left door. 3. Press the green tab down to open the bar.
4. Grasp both sides of the paper, and slowly pull the paper out of the product. 5. Close the upper-left door door. Make sure that both sides of the door snap into place. Clear staple jams To reduce the risk of staple jams, make sure that you staple 30 or fewer pages of paper (80 g/m2 (20 lb) at a time.
1. Open the stapler door. 2. Remove the staple cartridge. 3. Remove any loose staples from the product.
4. Lift up the lever on the front of the staple cartridge. 5. Remove the sheet of staples from the stapler. 6. Push down the lever on the front of the staple cartridge.
7. Insert the staple cartridge. 8. Close the stapler door. Clear jams in Tray 1 1. 414 Slowly pull the jammed paper out of the product.
Clear jams in Tray 2 or Tray 3 1. Open the right-side access door. If the jammed page is visible, gently pull it out of the product. 2 3 2. If you were not able to clear the jam by using the right-side access door, slide the tray out of the product. 3. Remove any damaged paper from the tray.
4. If the edge of the paper is visible in the feed area, slowly pull the paper toward the left side and then out of the product. NOTE: Do not force the paper if it will not move easily. If the paper is stuck in a tray, try removing it through the tray above (if applicable) or through the toner-cartridge area. 3 5. Close the tray. NOTE: Before replacing the tray, make sure the paper is flat in the tray at all four corners and below the tabs on the guides. 6. Close the right-side access door.
Clear jams in the 500-sheet trays 1. Open the right-side access door and the 500sheet tray jam-access door. 2 3 4 2. Remove the 500-sheet tray. 2 3 3. If the edge of the paper is visible in the feed area, slowly pull the paper toward the right side and out of the product. NOTE: Do not force the paper if it will not move easily. If the paper is stuck in a tray, try removing it through the tray above (if applicable) or through the upper, right door.
4. Close the 500-sheet tray. 2 3 5. Close the right-side access door and the 500sheet tray jam-access door. 2 3 4 Clear jams in the 3,500-sheet high-capacity tray 1. Open the right and left sides of the tray.
2. Remove any damaged sheets of paper. 4 3. Above the right-side tray, press the green button to release the jam-access plate. 4 4. If jammed paper is in the feed area, pull it down to remove it.
5. Push up on the jam-access plate to close it. 4 6. Close the right and left sides of the tray. 4 7. 420 Open the jam-access door on the right side of the high-capacity tray cabinet.
8. Lift up the jam-release plate and remove any jammed paper. 9. Close the jam-access door on the right side of the high-capacity tray cabinet. Clear jams from the toner-cartridge area 1. Press the cartridge-door-release button.
2. Open the cartridge door. 3. Remove the toner cartridge. CAUTION: To prevent damage to the toner cartridge, do not expose it to light for more than a few minutes. 4. 422 Pull the green tab down to open the metal plate inside the product.
5. Slowly pull the paper out of the product. Be careful to not tear the paper. CAUTION: Avoid spilling loose toner. Use a dry, lint-free cloth to clean any toner that might have fallen into the product. If loose toner falls into the product, it might cause temporary problems with print quality. Loose toner should clear from the paper path after a few pages are printed. If toner gets on your clothing, wipe it off with a dry cloth and wash clothing in cold water. (Hot water sets toner into fabric.) 6.
Clear jams in the fuser 1. Open the fuser door on the left side of the product. CAUTION: The fuser can be hot while the product is in use. 2. Push down on the green tab to open the fuser jam-access cover. 3. Remove any paper from the fuser.
4. Close the fuser jam-access cover. 5. Close the fuser door.
Clear jams from the duplexer 1. Remove the duplexer. 2. Remove any paper from the duplexer. 3. Reinstall the duplexer.
Solve paper-handling problems ● The product picks up multiple sheets of paper ● The product does not pick up paper ● The document feeder jams, skews, or picks up multiple sheets of paper The product picks up multiple sheets of paper If the product picks up multiple sheets of paper from the tray, try these solutions. 1. Remove the stack of paper from the tray and flex it, rotate it 180 degrees, and flip it over. Do not fan the paper. Return the stack of paper to the tray. 2.
The document feeder jams, skews, or picks up multiple sheets of paper 428 ● The original might have something on it, such as staples or self-adhesive notes, that must be removed. ● Check that all rollers are in place and that the roller-access cover inside the document feeder is closed. ● Make sure that the top document-feeder cover is closed. ● The pages might not be placed correctly. Straighten the pages and adjust the paper guides to center the stack.
Use manual print modes Try the following manual print modes to see if they solve the image-quality problems. Select a manual print mode 1. From the Home screen on the product control panel, scroll to and touch the Administration button. 2. Open the following menus: ● General Settings ● Print Quality ● Adjust Paper Types 3. Select a paper type, and then select the mode to adjust. 4. Select a value for the mode, and then touch the Save button.
Table 2-32 Print modes under the Adjust Paper Types sub menu (continued) Resistance Mode Set to Up to resolve print-quality issues caused by poor secondary transfer in low-humidity environments with resistive or rough surface paper. Humidity Mode With glossy film, set to High when the product is in a highhumidity environment and print-quality defects occur on HP Tough Paper or Opaque film.
Print quality troubleshooting tools Repetitive defects measurements Use a ruler to measure occurrences of repetitive image defects to help solve image-quality problems. Place the ruler next to the first occurrence of the defect on the page. Find the distance between identical defects and use the figure below to identify the component that is causing the defect.
Solve image-quality problems Image defect examples These examples identify the most common print-quality problems. Table 2-34 Image defect examples Problem Image example Blank page Light print (partial page) Light print (entire page) 432 Chapter 2 Solve problems Solution 1. The laser/scanner shutter on the toner cartridge might be damaged. Replace the toner cartridge. 2. The laser/scanner shutter on the laser/scanner might be damaged. Replace the laser/scanner. 3.
Table 2-34 Image defect examples (continued) Problem Image example Solution Stop a print job during the print operation before it is complete, then remove the toner cartridge. Open the photosensitive drum shield, and look at the toner image on the drum. ◦ If the image is not fully transferring to the page, replace the transfer roller. ◦ If the toner on the drum is faint, replace the laser/scanner. 6. The transfer roller shaft might be dirty.
Table 2-34 Image defect examples (continued) Problem Image example Dropouts Lines Aa BbCc Aa BbCc Aa BbCc Aa BbCc Aa BbCc Horizontal lines 434 Aa Bb C c Aa Bb C c Aa Bb C c Aa Bb C c Aa Bb C c Chapter 2 Solve problems Solution 1. Make sure that the environmental specifications for the product are being met. 2. Try using a smoother paper. 3. If the transfer roller is deformed or damaged, replace the roller. 4.
Table 2-34 Image defect examples (continued) Problem Gray background (image is obviously dark) Image example Solution 1. Do not use paper that has already been run through the product. 2. Try using a different type of paper. 3. Print a few more pages to see if the problem corrects itself. 4. Turn over the paper in the tray. Also, try rotating the paper 180°. 5. Open the Administration menu at the product control panel. Open the General Settings menu and then open the Print Quality menu.
Table 2-34 Image defect examples (continued) Problem Image example Repeat defects Repeat image Dear Mr. Abhjerhjk, The dhjhfiuhu if teint hhkjhjnf j us a weue jd, fnk ksneh vnk kjdfkaakd ss hsjhnckkajhdhf kashfhnduujdn. Pkshkkhklhlkhkhyufwe4yrh9jjflkln djd skshkshdcnksnjcnal aksnclnslskjlncsl nas lnslna, ncnsljsjscljckn nsnclknsllj hwlsdknls nwljs nlnscl nijhsn clsncij hn. Iosi fsjs jlkh andjna this is a hn. jns fir stie a djakjd ajjssk.
Table 2-34 Image defect examples (continued) Problem Curl or wave Wrinkles or creases Vertical white lines Horizontal white lines Black page ENWW Image example Solution 1. Turn over the paper in the tray. Also, try rotating the paper 180°. 2. Make sure that the type and quality of the paper you are using meet HP specifications. For more information, see the product user guide. 3. Make sure that the environmental specifications for the product are being met. 4.
Table 2-34 Image defect examples (continued) Problem Image example Tire tracks Aa BbCc Aa BbCc Aa BbCc Aa BbCc Aa BbCc White spots on black or in the image Scattered lines 438 Chapter 2 Solve problems Solution This defect typically occurs when the toner cartridge has far exceeded its estimated life. For example, if you are printing a very large quantity of pages with very little toner coverage. 1. The toner cartridge might need to be replaced. 2.
Table 2-34 Image defect examples (continued) Problem Blurred print Random image repetition ENWW Image example Solution 1. Make sure that the type and quality of the paper you are using meet HP specifications. For more information, see the product user guide. 2. Make sure that the environmental specifications for the product are being met. 3. Turn over the paper in the tray. Also, try rotating the paper 180°. 4. Do not use paper that already has been run through the product. 5.
Clean the product Over time, particles of toner and paper accumulate inside the product. This can cause print-quality problems during printing. Cleaning the product eliminates or reduces these problems. Clean the paper path and print-cartridge areas every time that you change the toner cartridge or whenever print-quality problems occur. As much as possible, keep the product free from dust and debris. To clean the product exterior, use a soft, water-moistened cloth.
1. Press the power button to turn off the product, and then disconnect the power cable from the electrical outlet. 2. Open the scanner lid. Align paper that has copy defects with the scanner glass to identify the locations of dirt or smudges.
3. Clean the main scanner glass, the documentfeeder glass (the small strip of glass on the left side of the scanner), and the white foam backing. Use a soft cloth or sponge that has been moistened with nonabrasive glass cleaner. Dry the glass and white plastic backing by using a chamois or a cellulose sponge to prevent spotting. CAUTION: Do not use abrasives, acetone, benzene, ammonia, ethyl alcohol, or carbon tetrachloride on any part of the product; these can damage the product.
1. Lift the document-feeder latch. 2. Open the document-feeder cover.
3. Remove any visible lint or dust from each of the feed rollers and the separation pad using compressed air or a clean lint-free cloth moistened with warm water. NOTE: Lift up the roller assembly so you can clean the second roller. 4. 444 Close the document-feeder cover.
Solve performance problems Table 2-35 Solve performance problems Problem Cause Solution Pages print but are totally blank. The document might contain blank pages. Check the document that you are printing to see if content displays on all of the pages. The product might be malfunctioning. To check the product, print a Configuration page. Heavier paper types can slow the print job. Print on a different type of paper. Complex pages can print slowly.
Solve connectivity problems Solve USB connection problems If you have connected the product directly to a computer, check the cable. ● Verify that the cable is connected to the computer and to the product. ● Verify that the cable is not longer than 2 m (6.65 ft). Try using a shorter cable. ● Verify that the cable is working correctly by connecting it to another product. Replace the cable if necessary.
3. If you installed the product using a Microsoft standard TCP/IP port, use the hostname instead of the IP address. 4. If the IP address is correct, delete the product and then add it again. The computer is unable to communicate with the product 1. 2. Test network communication by pinging the product. a. Open a command-line prompt on your computer. For Windows, click Start, click Run, and then type cmd. b. Type ping followed by the IP address for your product. c.
Service mode functions Service menu The Service menu is PIN-protected for added security. Only authorized service people have access to the Service menu. When you select Service from the list of menus, the product prompts you to type an eight-digit personal identification number (PIN). NOTE: The product automatically exits the Service menu after about one minute if no items are selected or changed. 1. From the Home screen on the product control panel, scroll to and touch the Device Maintenance button. 2.
First level Second level Value Description ADF Simplex Count Set the total single-sided pages fed through the document feeder. ADF Duplex Count Set the total two-sided pages fed through the document feeder. Copy Scan Count Set the total copy pages that have been scanned. Send Scan Count Set the number of scanned pages sent to email. Fax Scan Count Copy Pages Count Scanner Settings ADF Settings Set the number of scanned pages that have been printed.
First level Second level Value Hook Operations Off Hook Description On Hook Generate Random Data Select a value from the list. Generate DTMF Tone Burst Select a value from the list. Generate DTMF Continuous Tone Select a value from the list. Generate Pulse Burst Select a value from the list. Generate Tone Dial Number Enter dial number. Generate Pulse Dial Number Enter dial number.
Product resets Restore factory-set defaults 1. From the Home screen on the product control panel, scroll to and touch the Administration button. 2. Open the following menus: 3. ● General Settings ● Restore Factory Settings Touch the Reset button. Restore the service ID Restore the service ID If you replace the formatter, the date is lost. Use this menu item to reset the date to the original date that the product was first used. The date format is YYDDD.
Using the Service ID 12287 as an example, the date conversion is as follows: 1. 12 + 1990 = 2002, so the year is 2002. 2. 287 divided by 30 = 9 with a remainder of 17. Because there is a remainder, add 1 to 9 to get 10, which represents October. 3. The remainder in step 2 is 17, so that is the date. 4. The complete date is 17-October-2002. NOTE: A six-day grace period is built into the date system. Product cold reset Cold reset using the Preboot menu 1. Turn the product on. 2.
Partial Clean The 3 Partial Clean option erases all partitions and data on the disk drive, except for the firmware repository where a backup copy of the firmware file is stored. This allows the disk drive to be reformatted without having to download a firmware upgrade file to return the product to a bootable state. Characteristics of a Partial Clean ● Customer-defined settings, third-party solutions, firmware files, and the operating system are deleted.
Format Disk The 2 Format Disk option erases the entire disk drive. CAUTION: After executing a 2 Format Disk option, the product is not bootable. Characteristics of a Format Disk ● Customer-defined settings, third-party solutions, firmware files, and the operating system are deleted. NOTE: Rebooting the product does not restore the firmware files. ● Rebooting the product restores the firmware files from the Repository location, but does not restore any customer-defined settings.
Solve fax problems Checklist for solving fax problems Use the following checklist to help identify the cause of any fax-related problems you encounter: ● Are you using the fax cable supplied with the fax accessory? This fax accessory has been tested with the supplied fax cable to meet RJ11 and functional specifications. Do not substitute another fax cable; the analog-fax accessory requires an analog-fax cable. It also requires an analog phone connection.
Are you using a phone company voice-messaging service or an answering machine? If the rings-to-answer setting for the messaging service is lower than the rings-to-answer setting for the fax accessory, the messaging service answers the call, and the fax accessory cannot receive faxes. If the rings-to-answer setting for the fax accessory is lower than that of the messaging service, the fax accessory answers all calls.
Check fax accessory status If the analog-fax accessory does not appear to be functioning, print a Configuration page report to check the status. 1. From the Home screen, scroll to and touch the Administration button. 2. Open the following menus: 3. ● Reports ● Configuration/Status Pages ● Configuration page Touch the Print button to print the report, or touch the View button to view the report on the screen. The report consists of several pages.
General fax problems 458 Problem Cause Solution The fax failed to send. JBIG is enabled, and the receiving fax machine does not have JBIG capability. Turn off the JBIG setting. An "Out of Memory" status message displays on the product control panel. The product storage disk is full. Delete some stored jobs from the disk. From the Home screen on the product control panel, touch the Retrieve from Device Memory button. Open the list of stored jobs or stored faxes.
Use Fax over VoIP networks VoIP technology converts the analog phone signal into digital bits. These are then assembled into packets which travel on the Internet. The packets are converted and transmitted back to analog signals at or near the destination. Transmission of information on the Internet is digital instead of analog. Therefore, there are different constraints on the fax transmission that might require different fax settings than the analog Public Switched Telephone Network (PSTN).
Problems with receiving faxes Problem Cause Solution Incoming fax calls are not being answered by the fax accessory (no fax detected). The rings-to-answer setting might not be set correctly. Check the rings-to-answer setting. The fax cable might not be connected correctly, or the fax cable is not working. Check the installation. Make sure you are using the fax cable that came with the product or with the fax accessory. The phone line might not be working.
Problem ENWW Cause Solution The product is either low on toner or has run out of toner. If configured, the product stops printing as soon as it is low on toner or runs out of toner. Any faxes received are stored in memory and print after the toner has been replaced. The incoming call might be a voice call. Incoming voice calls usually show up in the call report as a No Fax Detected error. Because these are voice calls and not a fax error, no action is necessary. The incoming fax was interrupted.
Problems with sending faxes Problem Cause Solution Faxes are transmitting very slowly. You might be sending a complex fax, such as one with many graphics. Complex faxes take longer to transmit. The receiving fax machine might have a slow modem speed. The fax accessory only sends the fax at the fastest modem speed the receiving fax machine can use. Wait for the fax transmission to complete. The resolution at which the fax was sent or is being received is very high.
ENWW Problem Cause Solution Outgoing fax calls keep dialing. The fax accessory automatically redials a fax number if the Redial on Busy option is on or if the Redial on No Answer option is on. This is normal operation. If you do not want the fax to retry, set the Redial on Busy option to 0, set the Redial on No Answer option to 0, and set the Redial on Error option to 0. Faxes you send are not arriving at the receiving fax machine.
Fax error codes If a fax problem occurs which prevents or interrupts fax transmission, an error code is generated that can help in determining the cause of the problem. Error codes show up in the fax activity log, the fax call report, and the T.30 Protocol Trace. Print one of these reports to obtain the error code. A detailed description of the error codes and the appropriate action is available at www.hp.com. Search for HP LaserJet Analog Fax Accessory 500.
Send-fax messages Table 2-36 Send-fax messages Message Error No. Description Action Cancelled 0 Someone cancelled the fax at the product control panel. None. Success n/a The fax was sent successfully. None. Fail Busy 0 The receiving fax machine is busy. The fax will be retired automatically (if configured), otherwise try resending fax later. No Answer 0 or 17 The receiving fax machine is not answering the call, or a person answered the call.
Receive-fax messages Table 2-37 Receive-fax messages Message Error No. Description Action Success n/a The fax transmission was successful. None. Blocked n/a The receiving fax machine is using the blocked-number feature and is blocking this fax. None. Failed Any The fax might be corrupted or not sent. Ask the sender to resend the fax; if the error persists, contact support. Failed 0 Incompatible page width or page had too many bad lines.
Service settings These items in the control-panel menus are intended to be used when an HP service representative is assisting you. Settings in the Troubleshooting menu ENWW 1. From the Home screen on the product control panel, scroll to and touch the Administration button. 2. Open the following menus: ● Troubleshooting ● Fax Fax T.30 Trace This is a printed report of all the communications between the sending and receiving fax machines for the last Fax transmission or reception.
Product upgrades To download the most recent firmware upgrade for the product, go to www.hp.com/go/ ljMFPM725_firmware. Determine the installed revision of firmware Print a configuration page to determine the installed revision of firmware. On the configuration page, look in the section marked Device Information for the firmware datecode and firmware revision.
USB storage device (Preboot menu) 1. Copy the firmware upgrade file to the root directory of a USB flash drive. The firmware upgrade file has a .bdl extension. 2. Insert the USB flash drive into the USB port on the product control panel. 3. Turn the product on. 4. Touch the HP logo that displays in the center of the touchscreen until the Preboot menu opens. 5. Wait for the Pre-Boot menu to appear on the control-panel display, and then touch the down arrow button to scroll to Administrator.
USB storage device (control-panel menu) 1. Copy the xxxxxxx.bdl file to a portable USB flash drive. 2. Turn the product on, and then wait until it reaches the Ready state. 3. From the Home screen on the product control panel, scroll to and touch the Device Maintenance button. 4. Touch the USB Firmware Upgrade button. 5. Insert the portable USB storage device with the xxxxxxx.bdl file on it into the USB port on the front of the product, and then touch the OK button. 6. Touch the xxxxxxx.
A ENWW Service and support ● Hewlett-Packard limited warranty statement ● HP's Premium Protection Warranty: LaserJet toner cartridge limited warranty statement ● HP policy on non-HP supplies ● HP anticounterfeit Web site ● Data stored on the toner cartridge ● End User License Agreement ● OpenSSL ● Customer self-repair warranty service ● Customer support 471
Hewlett-Packard limited warranty statement HP PRODUCT DURATION OF LIMITED WARRANTY HP LaserJet Enterprise MFP M725dn, M725f, M725z, M725z + One-year on-site warranty HP warrants to you, the end-user customer, that HP hardware and accessories will be free from defects in materials and workmanship after the date of purchase, for the period specified above.
THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU.
HP's Premium Protection Warranty: LaserJet toner cartridge limited warranty statement This HP product is warranted to be free from defects in materials and workmanship. This warranty does not apply to products that (a) have been refilled, refurbished, remanufactured or tampered with in any way, (b) experience problems resulting from misuse, improper storage, or operation outside of the published environmental specifications for the printer product or (c) exhibit wear from ordinary use.
HP policy on non-HP supplies Hewlett-Packard Company cannot recommend the use of non-HP toner cartridges, either new or remanufactured. NOTE: For HP printer products, the use of a non-HP toner cartridge or a refilled toner cartridge does not affect either the warranty to the customer or any HP support contract with the customer.
HP anticounterfeit Web site Go to www.hp.com/go/anticounterfeit when you install an HP toner cartridge and the control-panel message says the cartridge is non-HP. HP will help determine if the cartridge is genuine and take steps to resolve the problem. Your toner cartridge might not be a genuine HP toner cartridge if you notice the following: 476 ● The supplies status page indicates that a non-HP supply is installed. ● You are experiencing a high number of problems with the cartridge.
Data stored on the toner cartridge The HP toner cartridges used with this product contain a memory chip that assists in the operation of the product.
End User License Agreement PLEASE READ CAREFULLY BEFORE USING THIS SOFTWARE PRODUCT: This End-User License Agreement (“EULA”) is a contract between (a) you (either an individual or the entity you represent) and (b) Hewlett-Packard Company (“HP”) that governs your use of the software product (“Software”). This EULA does not apply if there is a separate license agreement between you and HP or its suppliers for the Software, including a license agreement in online documentation.
4. TRANSFER. a. Third Party Transfer. The initial end user of the HP Software may make a one-time transfer of the HP Software to another end user. Any transfer will include all component parts, media, User Documentation, this EULA, and if applicable, the Certificate of Authenticity. The transfer may not be an indirect transfer, such as a consignment. Prior to the transfer, the end user receiving the transferred Software will agree to this EULA.
© 2009 Hewlett-Packard Development Company, L.P. Rev.
OpenSSL This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit (http://www.openssl.org/) THIS SOFTWARE IS PROVIDED BY THE OpenSSL PROJECT ``AS IS'' AND ANY EXPRESSED OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED.
Customer self-repair warranty service HP products are designed with many Customer Self Repair (CSR) parts to minimize repair time and allow for greater flexibility in performing defective parts replacement. If during the diagnosis period, HP identifies that the repair can be accomplished by the use of a CSR part, HP will ship that part directly to you for replacement. There are two categories of CSR parts: 1) Parts for which customer self repair is mandatory.
Customer support Get telephone support for your country/region Have the product name, serial number, date of purchase, and problem description ready. ENWW Country/region phone numbers are on the flyer that was in the box with your product or at www.hp.com/support/. Get 24-hour Internet support www.hp.com/support/ljMFPM725 Download software utilities, drivers, and electronic information www.hp.com/go/ljMFPM725_software Order additional HP service or maintenance agreements www.hp.
484 Appendix A Service and support ENWW
B ENWW Product specifications ● Physical specifications ● Power consumption, electrical specifications, and acoustic emissions ● Environmental specifications 485
Physical specifications Table B-1 Product dimensions and weights Product model Height Depth Width Weight M725dn 609 mm (24.0 in) 649 mm (25.6 in) 614 mm (24.2 in) 57.4 kg (126.5 lb) M725f 1160 mm (45.7 in) 681 mm (26.8 in) 745 mm (29.3 in) 91.4 kg (201.5 lb) M725z 1192 mm (46.9 in) 681 mm (26.8 in) 745 mm (29.3 in) 96.8 kg (213.5 lb) M725z+ 1192 mm (46.9 in) 681 mm (26.8 in) 745 mm (29.3 in) 106 kg (233 lb) Optional 1x500-sheet feeder tray 125 mm (4.9 in) 585 mm (23.
C ENWW Regulatory information ● FCC regulations ● Environmental product stewardship program ● Declaration of conformity ● Declaration of conformity (fax models) ● Certificate of Volatility ● Safety statements ● Additional statements for telecom (fax) products 487
FCC regulations This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy, and if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications.
Environmental product stewardship program Protecting the environment Hewlett-Packard Company is committed to providing quality products in an environmentally sound manner. This product has been designed with several attributes to minimize impacts on our environment. Ozone production This product generates no appreciable ozone gas (O3).
HP LaserJet print supplies It’s easy to return and recycle your HP LaserJet toner cartridges after use—free of charge—with HP Planet Partners. Multilingual program information and instructions are included in every new HP LaserJet toner cartridge and supplies package. You help reduce the toll on the environment further when you return multiple cartridges together rather than separately.
your next delivery or pick-up, or take it to an authorized UPS drop-off center. (Requested UPS Ground pickup will be charged normal pick-up rates) For the location of your local UPS drop-off center, call 1-800-PICKUPS or visit www.ups.com. If you are returning the package with the FedEx label, give the package to either the U.S. Postal Service carrier or FedEx driver during your next pick-up or delivery. (Requested FedEx Ground pickup will be charged normal pick-up rates).
For recycling information, you can go to www.hp.com/recycle, or contact your local authorities or the Electronics Industries Alliance: www.eiae.org. Disposal of waste equipment by users This symbol means do not dispose of your product with your other household waste. Instead, you should protect human health and the environment by handing over your waste equipment to a designated collection point for the recycling of waste electrical and electronic equipment.
● HP’s environmental management system ● HP’s end-of-life product return and recycling program ● Material Safety Data Sheets Visit www.hp.com/go/environment or www.hp.com/hpinfo/globalcitizenship/environment.
Declaration of conformity Declaration of Conformity according to ISO/IEC 17050-1 and EN 17050-1 Manufacturer's Name: Hewlett-Packard Company Manufacturer's Address: 11311 Chinden Boulevard DoC#: BOISB-1105-01-Rel.1.
Boise, Idaho USA November 2013 For Regulatory Topics only, contact: European Contact: Your Local Hewlett-Packard Sales and Service Office or Hewlett-Packard Gmbh, Department HQTRE / Standards Europe, Herrenberger Straße 140, D–71034 Böblingen, Germany (FAX: +49-7031-14-3143) www.hp.
Declaration of conformity (fax models) Declaration of Conformity according to ISO/IEC 17050-1 and EN 17050-1 Manufacturer's Name: Hewlett-Packard Company Manufacturer's Address: 11311 Chinden Boulevard DoC#: BOISB-1105-02-Rel.1.
Boise, Idaho USA November 2013 For Regulatory Topics only, contact: European Contact: Your Local Hewlett-Packard Sales and Service Office or Hewlett-Packard Gmbh, Department HQTRE / Standards Europe, Herrenberger Straße 140, D-71034 Böblingen, Germany (FAX: +49-7031-14-3143) www.hp.
Certificate of Volatility Figure C-1 Certificate of Volatility (1 of 2) Hewlett-Packard Certificate of Volatility Part Number: Address: M725dn=CF066A, f=CF067A, Hewlett Packard Company z=CF068A, z+=CF069A 11311 Chinden Blvd Boise, ID 83714 Volatile Memory Model: HP LaserJet Enterprise MFP M725 series Does the device contain volatile memory (Memory whose contents are lost when power is removed)? Yes No If Yes please describe the type, size, function, and steps to clear the memory below Type (SRAM, DRAM, et
Figure C-2 Certificate of Volatility (2 of 2) Type (HDD, Tape, etc): Size: User Modifiable: Yes Function: Steps to clear memory: No USB Does the item accept USB input and if so, for what purpose (i.e Print Jobs, device firmware updates, scan upload)? Yes No If Yes please describe below Print jobs, HP digitally signed firmware upgrades, 3rd party application loading. Restore encrypted backed-up system settings. USB ports can be disabled.
Safety statements Laser safety The Center for Devices and Radiological Health (CDRH) of the U.S. Food and Drug Administration has implemented regulations for laser products manufactured since August 1, 1976. Compliance is mandatory for products marketed in the United States. The device is certified as a “Class 1” laser product under the U.S. Department of Health and Human Services (DHHS) Radiation Performance Standard according to the Radiation Control for Health and Safety Act of 1968.
EMC statement (China) EMC statement (Korea) EMI statement (Taiwan) Laser statement for Finland Luokan 1 laserlaite Klass 1 Laser Apparat HP LaserJet Enterprise MFP M725dn, M725f, M725z, M725z+, laserkirjoitin on käyttäjän kannalta turvallinen luokan 1 laserlaite. Normaalissa käytössä kirjoittimen suojakotelointi estää lasersäteen pääsyn laitteen ulkopuolelle. Laitteen turvallisuusluokka on määritetty standardin EN 60825-1 (2007) mukaisesti.
tai muita käyttäjän käsikirjassa lueteltuja, käyttäjän tehtäväksi tarkoitettuja ylläpitotoimia, jotka voidaan suorittaa ilman erikoistyökaluja. VARO ! Mikäli kirjoittimen suojakotelo avataan, olet alttiina näkymättömällelasersäteilylle laitteen ollessa toiminnassa. Älä katso säteeseen. VARNING ! Om laserprinterns skyddshölje öppnas då apparaten är i funktion, utsättas användaren för osynlig laserstrålning. Betrakta ej strålen.
GS statement (Germany) Das Gerät ist nicht für die Benutzung im unmittelbaren Gesichtsfeld am Bildschirmarbeitsplatz vorgesehen. Um störende Reflexionen am Bildschirmarbeitsplatz zu vermeiden, darf dieses Produkt nicht im unmittelbaren Gesichtsfeld platziert warden. Das Gerät ist kein Bildschirmarbeitsplatz gemäß BildscharbV. Bei ungünstigen Lichtverhältnissen (z. B.
Additional statements for telecom (fax) products EU Statement for Telecom Operation This product is intended to be connected to the analog Public Switched Telecommunication Networks (PSTN) of European Economic Area (EEA) countries/regions. It meets requirements of EU R&TTE Directive 1999/5/EC (Annex II) and carries appropriate CE conformity marking. For more details see Declaration of Conformity issued by the manufacturer in another section of this manual.
number of devices that may be connected to the line, as determined by the total RENs, contact the telephone company to determine the maximum REN for the calling area. This equipment uses the following USOC jacks: RJ11C. An FCC-compliant telephone cord and modular plug is provided with this equipment. This equipment is designed to be connected to the telephone network or premises wiring using a compatible modular jack, which is Part 68 compliant.
cause to request the user to disconnect the equipment. Users should ensure for their own protection that the electrical ground connections of the power utility, telephone lines, and internal metallic water pipe system, if present, are connected together. This precaution can be particularly important in rural areas. CAUTION: Users should not attempt to make such connections themselves, but should contact the appropriate electric inspection authority, or electrician, as appropriate.
Index Symbols/Numerics 3,500-sheet high-capacity tray clear jams 418 500-sheet tray clearing paper jams 417 A Accessories 3,500-sheet high-capacity input feeder 75 accessories installed, information 220 acoustic specifications 486 Administration menu, control panel 221 anticounterfeit supplies 476 automatic document feed system 54 B Backup/Restore menu, control panel 293 batteries included 491 black page, problem-solving 437 blank page problem-solving 432 blank pages troubleshooting 445 blurred print, prob
refurbish cycle 448 reset after replacing formatter 448 send scan 449 See also pages counts creased paper, problem-solving 437 crooked pages 436 curled paper, problem-solving 437 customer support online 483 D date codes for firmware 220 manufacture 219 product first used 449 DC controller engine control system operations 4 image-formation operations 23 laser scanner operations 21 DC controller PCA sequence 5 demo page 133 density problem-solving 432 developing stage 26 development block 26 diagnostics compo
HP Jetdirect print server configuration page 219 lights 133 I image defects, problem-solving 432 image formation laser scanner operations 21 system operations 23 image repetition, problem-solving 439 image transfer stage 27 installation date calculation 449 verify for optional accessories 218 internal clock errors 296 INTR (initial rotation) period 3 IPv4 information 219 IPv6 information 219 J jams 3,500-sheet high-capacity tray 418 500-sheet tray 417 auto-navigation 407 detection operations 50 diagnostic t
pickup, feed, and delivery system 33 scanner 54 output bin jams 409 P pages blank 445 not printing 445 printing slowly 445 pages count 448 from product copy 449 from product copy scan count 449 from product document feeder 448, 449 from product flatbed 448 from product refurbish date 448 from product send scan 449 reset 448 See also counts paper curled 437 default size reset 449 pickup-and-feed system operations 33 skewed 436 stop in path for testing 183 wrinkled 437 paper jams 3,500-sheet high-capacity tra
scanner operations 54 scanner glass cleaning 440 scanner settings 449 security settings information 219 sensor tests manual tray 4 paper size sensors (SW2 and SW3) 168 sensor tests manual tray/bin tray 4 door opening/closing door sensor (SW1) 169 tray 4 feed sensor (X) 168 tray 4 paper sensor (SR3) 168 tray 4 paper surface sensor (SR2) 168 tray 5 door opening/closing sensor (SW1) 170 tray 5 feed sensor (SR81) 170 tray 5 paper sensor (SR83) 170 tray 5 paper size sensors (SW82 and SW83) 170 tray 5 paper surfa
jams, clearing 421 memory chips 477 non-HP 475 recycling 490 replace message 391 warranty 474 touchscreen blank, white, or dim (no image) 127 touchscreen has an unresponsive zone 129 touchscreen is slow to respond 128 transfer block 27 transfer roller image-formation operations 23, 27 sequence of operations 4 transfer stage 27 Tray 1 jams 414 tray 1 pickup-and-feed system operations 33 Tray 2 clearing jams 415 tray 2 pickup-and-feed system operations 33 Tray 3 clearing jams 415 physical specifications 486 t
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