User Guide

Solve problems checklist
Follow these steps when trying to solve a problem with the product.
1. Control panel is blank or black:
a. Check the power cable.
b. Check that the power is turned on.
c. Make sure that the line voltage is correct for the product power configuration. (See the label
that is on the back of the product for voltage requirements.) If you are using a power strip
and its voltage is not within specifications, connect the product directly into the electrical
outlet. If it is already connected into the outlet, try a different outlet.
2. Control panel displays an error message:
▲
Resolve the error by following the troubleshooting procedures. The control panel should
indicate a Ready status when there are no errors.
3. The product will not communicate with the computer or network:
a. Check the cable connection between the product and the computer or network port. Make
sure that the connection is secure.
b. Make sure that the cable itself is not faulty by using a different cable, if possible.
c. Check the network connection.
4. Paper tray issues:
a. Ensure that the selected paper size and type meet specifications.
b. Open the Trays menu on the product control panel and verify that the trays are configured
correctly for the paper.
5. Print an internal page:
▲
Print a configuration page. If the product is connected to a network, an HP Jetdirect page
also prints.
a. From the Home screen on the product control panel, scroll to and touch the
Administration button.
b. Open the following menus:
◦
Reports
◦
Configuration/Status Pages
◦
Configuration page
c. Touch the Print button to print the page.
If the pages do not print, check that at least one tray contains paper.
If the page jams in the product, follow the instructions on the control panel to clear the jam.
112 Chapter 2 Solve problems ENWW