User Guide

Interpret control-panel messages
Control-panel message types
The control-panel messages and event code errors indicate the current product status or situations that
might require action.
NOTE: Event log errors may or may not appear on the control-panel display. Access the event log to
view or print the event log errors.
Control-panel messages appear temporarily and might require that you acknowledge the message by
pressing the OK button to resume printing or by pressing the Stop button to cancel the job. With certain
messages, the job might not finish printing or the print quality might be affected. If the message is
related to printing and the auto-continue feature is on, the product will attempt to resume printing after
the message has appeared for 10 seconds without acknowledgement.
For some messages, restarting the product might fix the problem. If a critical error persists, the product
might require service.
Control-panel messages
11.00.YY Internal clock error To continue, touch “OK”
Description
The product real-time clock has experienced an error.
◦
XX = 01: Clock battery failed
◦
XX = 02: Real-time clock failed
Recommended action
Whenever the product is turned off and then turned on again, set the time and date at the control
panel.
If the error persists, replace the formatter.
13.80.A1 Jam in upper left door
Description
Input stay jam. This jam occurs when the inlet sensor (SR2100) stayed activated too long.
Recommended action
1. Open the upper left door.
2. Remove all paper found.
3. Lower the stacker bin if it is in up position, and then close the door.
4. If the error persists, replace the stapler/stacker paper feed assembly.
296 Chapter 2 Solve problems ENWW