User Guide

Using the Service ID 12287 as an example, the date conversion is as follows:
1. 12 + 1990 = 2002, so the year is 2002.
2. 287 divided by 30 = 9 with a remainder of 17. Because there is a remainder, add 1 to 9 to get
10, which represents October.
3. The remainder in step 2 is 17, so that is the date.
4. The complete date is 17-October-2002.
NOTE: A six-day grace period is built into the date system.
Product cold reset
Cold reset using the Preboot menu
1. Turn the product on.
2. Touch the HP logo that displays in the center of the touchscreen until the Preboot menu opens.
3. Use the down arrow
button to highlight 3 Administrator, and then touch the OK button.
4. Use the down arrow
button to highlight 8 Startup Options item, and then touch the OK button.
5. Use the down arrow
button to highlight the 2 Cold Reset item, and then touch the OK button.
6. Touch the Home button to highlight 1 Continue, and then touch the OK button.
NOTE: The product will initialize.
Format Disk and Partial Clean functions
Active and repository firmware locations
The firmware bundle consists of multiple parts. The main components are the Windows CE Operating
System and the product/peripheral firmware files.
There are two locations/partitions on the hard drive where the firmware components are stored:
●
The Active – where the Operating System and firmware currently are executing
●
The Repository – the recovery location
If the Active location is damaged, or a 3 Partial Clean was performed, the product automatically copies
over the OS and firmware files from the Repository location and the product recovers.
If both the Active and Repository locations are damaged, or a 2 Format Disk was performed, then both
locations are gone and the error message 99.09.67 displays on the control-panel display. The user
must upload the firmware to the product in order for it to function again.
CAUTION: The 2 Format Disk option performs a disk initialization for the entire disk. The operating
system, firmware files, and third party files (among other files) will be completely lost. HP does not
recommend this action.
452 Chapter 2 Solve problems ENWW