HP LaserJet M1319 MFP Series User Guide
HP LaserJet M1319 MFP Series User Guide
Copyright and License Trademark Credits © 2008 Copyright Hewlett-Packard Development Company, L.P. Adobe®, Acrobat®, and PostScript® are trademarks of Adobe Systems Incorporated. Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws. Microsoft®, Windows®, and Windows NT® are U.S. registered trademarks of Microsoft Corporation. Edition 1, 7/2008 UNIX® is a registered trademark of The Open Group.
Table of contents 1 Product basics Product comparison ............................................................................................................................. 2 Product features ................................................................................................................................... 3 Product walkaround .............................................................................................................................. 4 Front view ...................
Supported operating systems for Macintosh ..................................................................... 26 Supported printer drivers for Macintosh ............................................................................. 26 Priority for print settings for Macintosh .............................................................................. 26 Change printer-driver settings for Macintosh .....................................................................
Print multiple pages on one sheet of paper in Windows .................................................................... 55 Economy settings ............................................................................................................................... 56 EconoMode ........................................................................................................................ 56 Archive print ..........................................................................................
Cancel a fax ....................................................................................................................... 97 Delete faxes from memory ................................................................................................. 98 Use fax on a DSL, PBX, ISDN, or VoIP system ................................................................ 98 Send a fax ..........................................................................................................................
Solve image-quality problems .......................................................................................................... 148 Print problems .................................................................................................................. 148 Copy problems ................................................................................................................. 155 Scan problems ............................................................................................
Disposal of waste equipment by users in private households in the European Union ............................................................................................................................... 181 Chemical substances ....................................................................................................... 181 Material Safety Data Sheet (MSDS) ................................................................................ 182 For more information ...............................
1 ENWW Product basics ● Product comparison ● Product features ● Product walkaround ● Supported operating systems ● Supported product software 1
Product comparison The product is available in the following configuration. HP LaserJet M1319 MFP 2 ● Prints letter-size pages at speeds up to 19 pages per minute (ppm) and A4-size pages at speeds up to 18 ppm. ● Tray 1 holds up to 250 sheets of print media or up to 10 envelopes. ● The priority input tray holds up to 10 sheets of print media. ● Manual two-sided (duplex) printing, fax receiving, and copying. ● Hi-Speed USB 2.0 port and one telephone handset port. ● V.
Product features ● Prints letter-size pages at speeds up to 19 ppm and A4-size pages at speeds up to 18 ppm. ● Prints at 600 dots per inch (dpi) and FastRes 1200 dpi. ● Includes adjustable settings to optimize print quality. Copy ● Copies at 300 dots per inch (dpi). Scan ● Provides 600 pixels per inch (ppi) full-color scanning. Fax ● Full-functionality fax capabilities with a V.34 fax; includes a phone book and delayed-fax features.
Product walkaround Front view 4 5 6 3 7 2 8 9 1 1 Tray 1 2 Priority input tray 3 Output bin 4 Automatic document feeder (ADF) output bin 5 Automatic document feeder (ADF) input tray 6 ADF media lever 7 Control panel 8 Telephone handset 9 Print-cartridge door latch Back view 4 11 12 10 13 10 Interface ports 11 Kensington lock 12 Power switch 13 Power connector Chapter 1 Product basics ENWW
Interface ports The product has a Hi-Speed USB 2.0 port, fax and phone ports, and a handset port. 1 2 3 1 Handset port 2 Hi-Speed USB 2.0 port 3 Fax ports Serial number and model number location The serial number and product model number label is at the back of the product.
Supported operating systems The product supports the following operating systems: Full software installation Print and scan drivers only ● Windows XP (32-bit) ● Windows XP (64-bit) ● Windows Vista (32-bit) ● Windows Vista (64-bit) ● Mac OS X v10.3, v10.4, and later ● Windows 2000 ● Windows 2003 Server (32-bit and 64-bit) NOTE: For Mac OS X v10.4 and later, PPC and Intel Core Processor Macs are supported.
Macintosh software ● HP Product Setup Assistant ● HP Uninstaller ● HP LaserJet software ◦ HP Scan ◦ HP Director ◦ Scan to e-mail program Supported printer drivers The product comes with software for Windows and Macintosh that allows the computer to communicate with the product. This software is called a printer driver. Printer drivers provide access to product features, such as printing on custom-sized paper, resizing documents, and inserting watermarks.
8 Chapter 1 Product basics ENWW
2 ENWW Control panel ● Control-panel walkaround ● Control-panel menus 9
Control-panel walkaround 1 10 2 3 4 1 Fax controls. Use the fax controls to change commonly used fax settings. 2 Alphanumeric buttons. Use the alphanumeric buttons to type data into the product control-panel display and dial telephone numbers for faxing. 3 Setup and cancel controls. Use these controls to select menu options, determine the product status, and cancel the current job. 4 Copy controls. Use these controls to change commonly used default settings and to start copying.
Control-panel menus Use the control-panel menus To gain access to the control-panel menus, use the following steps. 1. Press Setup. 2. Use the arrow buttons to navigate the listings. ● Press OK to select the appropriate option. ● Press Cancel to cancel an action or return to the Ready state.
Table 2-2 Fax functions menu (continued) Menu item Description Polling receive Allows the product to call another fax machine that has polling send enabled. Clear saved faxs Clears all faxes in the product memory. Table 2-3 Copy setup menu Menu item Sub-menu item Description Default Quality Text Sets the default copy quality. Draft Mixed Film photo Picture Def. Light/dark Sets the default contrast option. Def. # of copies (Range: 1-99) Sets the default number of copies. Def.
Table 2-4 Reports menu (continued) Menu Item Sub-menu item Sub-menu item Description Fax Reports Fax Confirmation Never Sets whether or not the product prints a confirmation report after a successful sending or receiving job. Send fax only Receive fax Every fax Fax Error report Every error Sets whether or not the product prints a report after a failed sending or receiving job.
Table 2-5 Fax setup menu (continued) Menu Item Sub-menu item Sub-menu item Description Fax Send setup Def. Resolution Fine Sets the resolution for sent documents. Higher resolution images have more dots per inch (dpi), so they show more detail. Lower resolution images have fewer dots per inch and show less detail, but the file size is smaller. Superfine Photo Standard Def. light/dark Dialing Mode Changing the resolution setting might affect the fax speed. Sets the darkness of outgoing faxes.
Table 2-5 Fax setup menu (continued) Menu Item Sub-menu item Sub-menu item Description Fax Recv. setup Answer mode Automatic Sets the type of answer mode. The following options are available: Manual ● Automatic: The product automatically answers an incoming call on the configured number of rings. ● Manual : The user must press the Start Fax button or use an extension phone to make the product answer the incoming call.
Table 2-5 Fax setup menu (continued) Menu Item Sub-menu item Sub-menu item Description Block faxes Add entry Modifies the blocked fax list. The blocked fax list can contain up to 30 numbers. When the product receives a call from one of the blocked fax numbers, it deletes the incoming fax. It also logs the blocked fax in the activity log along with jobaccounting information. Delete entry Clear all Reprint faxes On Sets whether all received faxes stored in available memory can be reprinted.
Table 2-6 System setup menu (continued) Menu Item Sub-menu item Sub-menu item Description Volume settings Alarm volume Soft Sets the volume levels for the product. Ring volume Medium Key-press volume Loud Phoneline volume Off Handset volume Time/Date (Settings for time format, current time, date format, and current date.) Sets the time and date setting for the product.
18 Chapter 2 Control panel ENWW
3 ENWW Software for Windows ● Supported operating systems for Windows ● Printer driver ● Priority for print settings ● Open the printer driver and change the print settings ● Software installation types for Windows ● Remove software for Windows ● Supported utilities for Windows 19
Supported operating systems for Windows The product supports the following Windows operating systems: Full software installation Print and scan drivers only ● Windows XP (32-bit) ● Windows XP (64-bit) ● Windows Vista (32-bit) ● Windows Vista (64-bit) ● Windows 2000 ● Windows 2003 Server (32-bit and 64-bit) Printer driver Printer drivers provide access to product features, such as printing on custom-sized paper, resizing documents, and inserting watermarks.
Open the printer driver and change the print settings Operating System To change the settings for all print jobs until the software program is closed To change the default settings To change the device for all print jobs configuration settings Windows 2000, XP, Server 2003, and Vista 1. On the File menu in the software program, click Print. 1. 2. Select the driver, and then click Properties or Preferences. The steps can vary; this procedure is most common.
Software installation types for Windows The following software installation types are available: ● Easy. Installs the full software solution. ● Advanced. Use this option to select which software and drivers to install. Remove software for Windows 22 1. Click Start, and then click All Programs. 2. Click HP, and then click HP LaserJet M1319. 3. Click Uninstall, and then follow the onscreen instructions to remove the software.
Supported utilities for Windows HP Toolbox software HP Toolbox is a software program that you can use for the following tasks: ● Check the product status. ● Configure the product settings. ● Configure pop-up-alert messages. ● View troubleshooting information. ● View online documentation. Status Alerts software The Status Alerts software provides information about the current status of the product.
24 Chapter 3 Software for Windows ENWW
4 ENWW Use the product with Macintosh ● Software for Macintosh ● Use features in the Macintosh printer driver ● Scan from the product and HP Director (Macintosh) ● Fax a document from a Macintosh computer 25
Software for Macintosh Supported operating systems for Macintosh The device supports the following Macintosh operating systems: ● Mac OS X v10.3, v10.4 and later NOTE: For Mac OS v10.4 and later, PPC and Intel Core Processor Macs are supported. Supported printer drivers for Macintosh The HP installer provides PostScript® Printer Description (PPD) files, Printer Dialog Extensions (PDEs), and the HP Printer Utility for use with Macintosh computers.
To change the settings for all print jobs until the software program is closed To change the default settings for all print jobs To change the device configuration settings These settings are saved in the 4. Presets menu. To use the new settings, you must select the saved preset option every time you open a program and print. 5. On the Printers menu, click Show Info. Click the Installable Options menu. NOTE: Configuration settings might not be available in Classic mode.
Use features in the Macintosh printer driver Print Create and use printing presets in Macintosh Use printing presets to save the current printer driver settings for reuse. Create a printing preset 1. On the File menu, click Print. 2. Select the driver. 3. Select the print settings. 4. In the Presets box, click Save As..., and type a name for the preset. 5. Click OK. Use printing presets 1. On the File menu, click Print. 2. Select the driver. 3.
Use watermarks A watermark is a notice, such as “Confidential,” that is printed in the background of each page of a document. 1. On the File menu, click Print. 2. Open the Watermarks menu. 3. Next to Mode, select the type of watermark to use. Select Watermark to print a semi-transparent message. Select Overlay to print a message that is not transparent. 4. Next to Pages, select whether to print the watermark on all pages or on the first page only. 5.
30 4. After one side has been printed, remove the remaining media from the input tray, and set it aside until after you finish the duplexing job. 5. Without changing the orientation, remove the printed stack from the output bin, and then straighten the stack. 6. Maintaining the same orientation, place the stack of media in the input tray again. The printed side should be facing down. 7. On the product control panel, press OK and wait for the second side to print.
Scan from the product and HP Director (Macintosh) For more information about tasks and settings described in this section, see the HP Director online Help. Scanning tasks To scan to a software program, scan an item using the program itself. Any TWAIN-compliant program can scan an image. If the program is not TWAIN-compliant, save the scanned image to a file then place, open, or import the file in the software program. Use page-by-page scanning 1.
Fax a document from a Macintosh computer 32 1. In the software program, on the File menu, select Print. 2. Click PDF, and then select Fax PDF. 3. Enter a fax number in the To field. 4. To include a fax cover page, select Use Cover Page, and then enter the cover page subject and message (optional). 5. Click Fax.
5 Connectivity ● ENWW Connect the product directly to a computer with USB 33
Connect the product directly to a computer with USB NOTE: Do not connect the USB cable from the product to the computer until the installer prompts you to do so. 34 1. Insert the product CD into your computer. If the software installer does not start, navigate to the setup.exe file on the CD and double-click the file. 2. Follow the installer instructions. 3. Allow the installation process to complete, and then restart the computer.
6 ENWW Paper and print media ● Understand paper and print media use ● Supported paper and print media sizes ● Special paper or print media guidelines ● Load paper and print media ● Configure trays 35
Understand paper and print media use This product supports a variety of paper and other print media in accordance with the guidelines in this user guide. Paper or print media that does not meet these guidelines might cause the following problems: ● Poor print quality ● Increased jams ● Premature wear on the product, requiring repair For best results, use only HP-brand paper and print media designed for laser printers. Do not use paper or print media made for inkjet printers.
Supported paper and print media sizes This product supports a number of paper sizes, and it adapts to various media. NOTE: To obtain best print results, select the appropriate paper size and type in the print driver before printing. Table 6-1 Supported paper and print media sizes 1 Size Dimensions Letter 216 x 279 mm (8.5 x 11 inches) Legal 216 x 356 mm (8.5 x 14 inches) A4 210 x 297 mm (8.27 x 11.69 inches) Executive 184 x 267 mm (7.24 x 10.51 inches) A3 297 x 420 mm (11.69 x 16.
Table 6-2 Supported envelopes and postcards (continued) Size Dimensions Priority input tray Envelope C5 162 x 229 mm (6.93 x 9.84 inches) Envelope B5 176 x 250 mm (6.7 x 9.8 inches) Envelope Monarch 98 x 191 mm (3.9 x 7.5 inches) Postcard 100 x 148 mm (3.94 x 5.83 inches) Double postcard 148 x 200 mm (5.83 x 7.87 inches) Tray 1 Special paper or print media guidelines This product supports printing on special media. Use the following guidelines to obtain satisfactory results.
Media type Do Do not Heavy paper ● Use only heavy paper that is ● approved for use in laser printers and meets the weight specifications for this product. Do not use paper that is heavier than the recommended media specification for this product unless it is HP paper that has been approved for use in this product. Glossy or coated paper ● Use only glossy or coated paper that is approved for use in laser printers. ● Do not use glossy or coated paper designed for use in inkjet products.
Media guides ensure that the media feeds correctly into the product and that the print is not skewed. Tray 1 has side and rear media guides. When loading media, adjust the media guides to match the length and width of the media that you are using. NOTE: When you add new media, make sure that you remove all of the media from the input tray and straighten the stack of new media. Do not fan the media. This reduces jams by preventing multiple sheets of media from feeding through the product at one time.
Configure trays To set the default paper size or type from the control panel, complete the following steps. Configure trays for copy jobs 1. On the product control panel, press Setup. 2. Use the arrow buttons to select System setup, and then press OK. 3. Use the arrow keys to select Paper setup, and then press OK. 4. Use the arrow keys to select either Def. paper size or Def. paper type, and then press OK. 5. Use the arrow keys to select a default type or size for the tray, and then press OK.
42 Chapter 6 Paper and print media ENWW
7 Print tasks This section provides information about common printing tasks.
Change the print driver to match the media type and size Selecting media by type and size results in significantly better print quality for heavy paper, glossy paper, and overhead transparencies. Using the wrong setting can result in unsatisfactory print quality. Always print by Type for special print media, such as labels or transparencies. Always print by Size for envelopes. 1. On the File menu in the software program, click Print. 2. Select the driver, and then click Properties or Preferences. 3.
Type is Media specifications Priority input tray Tray 1 capacity2 Letterhead 75 g/m2 (20 lb) to 104 g/m2 (27 lb) Up to 10 sheets Up to 250 sheets The maximum stack height for tray 1 is 25 mm (1 inch). 2 Get help for any print option Printer-driver Help is separate from program Help. The printer-driver help provides explanations for the buttons, check boxes, and drop-down lists that are in the printer driver.
Cancel a print job If the print job is currently printing, cancel it by pressing Cancel on the product control panel. NOTE: Pressing Cancel clears the job that the product is currently processing. If more than one process is running, pressing Cancel clears the process that currently appears on the product control panel. You can also cancel a print job from a software program or a print queue. To stop the print job immediately, remove the remaining print media from the product.
Change the default settings 1. Click Start, click Settings, and then click Printers (Windows 2000) or Printers and Faxes (Windows XP Professional and Server 2003) or Printers and Other Hardware Devices (Windows XP Home). For Windows Vista, click Start, click Control Panel, and then click Printer. ENWW 2. Right-click the driver icon, and then select Properties. 3. Click the Configure tab. 4. Change the settings, and then click OK.
Create booklets You can copy two pages on one sheet of paper so you can fold the pages in the center to form a booklet. The device arranges the pages in the correct order. For example, if the original document has eight pages, the device prints pages 1 and 8 on the same sheet. 1. On the File menu in the software program, click Print. 2. Select the driver, and then click Properties or Preferences. 3. Click the Finishing tab. 4. Select Print On Both Sides. 5.
Print on special media Make sure that the paper or print media that you are using meets HP specifications. Generally, smoother paper provides better results. 1. Open the media input tray and remove any media. 2. Load the media. Make sure that the top of the media is forward and the side to be printed on is facing up. 3. Adjust the media guides to the length and width of the media. 4.
Use different paper and print covers 1. On the File menu in the software program, click Print. 2. Select the driver, and then click Properties or Preferences. 3. On the Paper/Quality tab, select the appropriate paper. 4. Click Use different paper. 5. Select the pages that you want to use to print specific pages on different paper. 6. To print front or back covers, select Add Blank or Preprinted Cover. 7. Click OK. NOTE: The paper size must be the same for all pages of the print job.
Resize documents Use the document resizing options to scale a document to a percentage of its normal size. You can also choose to print a document on a different size paper, with or without scaling. Reduce or enlarge a document 1. On the File menu in the software program, click Print. 2. Select the driver, and then click Properties or Preferences. 3. On the Effects tab, select % of normal size, and then type the percentage by which you want to reduce or enlarge the document.
3. On the Paper/Quality tab, select the type from the Type is drop-down list. 4. Click OK. Set the print orientation 1. On the File menu in the software program, click Print. 2. Select the driver, and then click Properties or Preferences. 3. On the Finishing tab, select either Portrait or Landscape in the Orientation section. 4. Click OK. Use watermarks A watermark is a notice, such as "Confidential," that is printed in the background of each page of a document. 1.
Print on both sides of the paper (duplex printing) NOTE: The printer driver also contains instructions and graphics for manually duplexing. 1. In the software program, open the properties (printer driver). 2. On the Finishing tab, select Print on Both Sides (Manually). NOTE: If the Print on Both Sides option is dimmed or unavailable, open the properties (printer driver). On the Device Settings tab or the Configure tab, select Allow Manual Duplexing, and then click OK. Repeat steps 1 and 2. ENWW 3.
54 6. Maintaining the same orientation, place the stack of media in the input tray again. The printed side should be facing down. 7. On the product control panel, press OK and wait for the second side to print.
Print multiple pages on one sheet of paper in Windows You can print more than one page on a single sheet of paper. 1. On the File menu in the software program, click Print. 2. Select the driver, and then click Properties or Preferences. 3. Click the Finishing tab. 4. In the Document Options drop-down list, select the number of pages that you want to print on each sheet (1, 2, 4, 6, 9, or 16). 5.
Economy settings EconoMode The EconoMode setting in the product printer driver conserves toner. Archive print Archive print produces output that is less susceptible to toner smearing and dusting. Use archive print to create documents that you want to preserve or archive. 56 1. On the control panel, press Setup. 2. Use the arrow buttons to select Service, and then press OK. 3. Use the arrow buttons to select Archive print, select On or Off, and then press OK.
8 ENWW Copy ● Load originals ● Use copy ● Copy settings ● Duplex (two-sided) copy jobs 57
Load originals NOTE: The ADF capacity is up to 30 sheets of 80 g/m2 or 20 lb media. CAUTION: To prevent damage to the product, do not use an original that contains correction tape, correction fluid, paper clips, or staples. Also, do not load photographs, small originals, or fragile originals into the ADF. 1. Insert the top-end of the stack of originals into the ADF input tray, with the media stack face-down and the first page to be copied at the bottom of the stack. 2.
Use copy One-touch copy 1. Load the document into the ADF input tray. 2. Press Start Copy on the product control panel to start copying. 3. Repeat the process for each copy. Multiple copies Change the number of copies for the current job 1. On the product control panel, use the alphanumeric buttons to set the number of copies (between 1 and 99) that you want to make for the current job. 2. Press Start Copy to begin copying your job.
NOTE: The change in the setting remains active for about 2 minutes after the copy job has been completed. During this time, Custom settings appears on the product control-panel display. You must change the default media size in the media input tray to match the output size, or part of your copy might be cut off. Adjust the default copy size NOTE: The default copy size is the size to which copies are normally reduced or enlarged.
When making a copy of a photo or graphic, you can select the Film photo setting for photos or the Picture setting for other graphics to increase the quality of your copy. Select the Mixed setting for documents that include both text and graphics. Adjust the copy quality for the current job 1. On the product control panel, press More Copy Settings twice to see the current quality setting for the copy. 2. Use the arrow buttons to scroll through the quality setting options. 3.
4. Use the arrow buttons button to adjust the setting. Move the slider to the left to make all of the copies lighter than the original, or move the slider to the right to make all of the copies darker than the original. 5. Press OK to save the selection. Change copy job print density Increasing the print density at the product control panel darkens the print on the page. 1. On the control panel, press Setup. 2. Use the arrow buttons to select System setup, and then press OK. 3.
● Bond ● Recycled ● Color ● Light ● Heavy ● Cardstock ● Envelope #10 ● Rough Change the default media-size setting 1. On the product control panel, press Setup. 2. Use the arrow buttons to select System setup, and then press OK. 3. Use the arrow buttons to select Paper setup, and then press OK. 4. Use the arrow buttons to select Def. paper size, and then press OK. 5. Use the arrow buttons to select a media size, and then press OK. 6. Press OK to save the selection.
Duplex (two-sided) copy jobs Copy a two-sided original to a one-sided document Copies resulting from these procedures are printed on one side, and need to be hand-collated. 1. Load the first page of the document to be copied face-down into the ADF. 2. Press Start Copy. 3. Flip the original, and then reload it into the ADF. 4. Press Start Copy. 5. Repeat steps 1 through 4 for each page until all of the original document pages have been copied.
ENWW 4. Remove the copied page from the output bin and place it face down into the priority input tray. 5. Press Start Copy. 6. Remove the copied page from the output bin, and then set it aside for manual collating. 7. Repeat steps 1 through 6, following the original document page order, until all pages of the original are copied.
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9 ENWW Scan ● Load originals for scanning ● Use scan ● Scan settings 67
Load originals for scanning NOTE: The ADF capacity is up to 30 sheets of 80 g/m2 or 20 lb media. CAUTION: To prevent damage to the product, do not use an original that contains correction tape, correction fluid, paper clips, or staples. Also, do not load photographs, small originals, or fragile originals into the ADF. 1. Insert the top-end of the stack of originals into the ADF input tray, with the media stack face-down and the first page to be copied at the bottom of the stack. 2.
Use scan Scan methods Scan jobs can be performed in the following ways. ● Scan from the computer by using HP LaserJet Scan (Windows) ● Scanning by using HP Director (Macintosh). See Scan from the product and HP Director (Macintosh) on page 31. ● Scan from TWAIN-compliant or Windows Imaging Application (WIA)-compliant software NOTE: To learn about and use text-recognition software, install the Readiris program from the software CD-ROM.
Generally, a software program is WIA-compliant if it has a command such as Picture/From Scanner or Camera in the Insert or File menu. If you are unsure whether the program is WIA-compliant, see the software program Help or documentation. Start the scan from within the WIA-compliant program. See the software program Help or documentation for information about the commands and steps to use. -OrIn the Cameras and Scanner folder, double-click the product icon.
Scan settings Scan file format The default file format of a scanned document or photo depends on the scan type as well as the object being scanned. ● Scanning a document or a photo to a computer results in the file being saved as a .TIF file. ● Scanning a document to email results in the file being saved as a .PDF file. ● Scanning a photo to e-mail results in the file being saved as a .JPEG file. NOTE: Different file types can be selected when using the scan software program.
Resolution and color guidelines The following table describes the recommended resolution and color settings for different types of scan jobs.
3. Clean the glass strip and the white platen with a soft cloth or sponge that has been moistened with nonabrasive glass cleaner. CAUTION: Do not use abrasives, acetone, benzene, ammonia, ethyl alcohol, or carbon tetrachloride on any part of the product; these can damage the product. Do not place liquids directly on the glass or platen. They might seep and damage the product. ENWW 4. Dry the glass and platen with a chamois or a cellulose sponge to prevent spotting. 5.
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10 Fax ● Fax features ● Setup ● Change fax settings ● Use fax ● Solve fax problems For information about the fax controls on the control panel, see Control panel on page 9.
Fax features The product has the following fax features, which are available from the control panel or from the product software.
Setup Install and connect the hardware Connect to a telephone line The product is an analog device. HP recommends using the product on a dedicated analog telephone line. For information about using the product with other telephone environments, see Use fax on a DSL, PBX, ISDN, or VoIP system on page 98. Connect additional devices The product includes two fax ports: ● ● The “line out” port ( The “telephone” port ( ), which connects the product to the wall telephone jack.
4. To connect an internal or external modem on a computer, plug one end of a telephone cord into the product “telephone” port ( port. ). Plug the other end of the telephone cord into the modem “line” NOTE: Some modems have a second “line” port to connect to a dedicated voice line. If you have two “line” ports, see your modem documentation to make sure that you connect to the correct “line” port. 5. 78 To connect a caller-ID box, plug a telephone cord into the previous device’s “telephone” port.
6. To connect an answering machine, plug a telephone cord into the previous device’s “telephone” port. Plug the other end of the telephone cord into the answering machine “line” port. 7. To connect a telephone, plug a telephone cord into the previous device’s “telephone” port. Plug the other end of the telephone cord into the telephone “line” port. 8. After you have finished connecting additional devices, plug all of the devices into their power sources.
Use the control panel to set the fax time, date, and header To use the control panel to set the date, time, and header, complete the following steps: 1. At the control panel, press Setup. 2. Use the arrow buttons to select System setup, and then press OK. 3. Use the arrow buttons to select Time/Date. Press OK. 4. Use the arrow buttons to select the 12-hour clock or 24-hour clock, and then press OK. 5. Use the alphanumeric buttons to enter the current time. 6.
Key number Characters 1 1 2 ABCabc2 3 DEFdef3 4 GHIghi4 5 JKLjkl5 6 MNOmno6 7 PQRSpqrs7 8 TUVtuv8 9 WXYZwxyz9 0 0 * ()+-./,“*&@RW # space # , NOTE: Use > to move the cursor on the control panel and use < to delete characters. Manage the phone book You can store frequently dialed fax numbers or groups of fax numbers as speed dials or group-dial entries. In the product phone book, a total of 120 entries are available for speed dials and group-dial entries.
Program Description “name” of these two entries will be modified. “:(B)” will be added to the name in the business entry and “:(H)” will be added to the name in the home entry. Goldmine Goldmine version 4.0 is supported. HP Toolbox imports the file last used by Goldmine. Symantec Act! Act! versions 4.0 and 2000 are supported. HP Toolbox imports the database last used by Act!. Complete the following steps to import a phone book: 1. Open HP Toolbox. 2. Click Fax, and then click Fax Phone Book. 3.
NOTE: To gain access to all of the speed dials, you must use the Shift button. Speed dials 6 through 10 are all available by pressing Shift and the associated one-touch key on the control panel. Complete the following steps to program speed dials from the control panel: 1. On the control panel, press Setup. 2. Use the arrow buttons to select Fax setup, and then press OK. 3. Press OK to select Phone Book. 4. Press OK to select Individual Setup. 5. Press OK to select Add. 6.
Manage group-dial entries Create and edit group-dial entries 1. Assign a speed-dial entry to each fax number that you want in the group. (For instructions, see Create and edit speed dials on page 82.) 2. On the control panel, press Setup. 3. Use the arrow buttons to select Fax setup, and then press OK. 4. Press OK to select Phone Book. 5. Use the arrow buttons to select Group setup, and then press OK. 6. Use the arrow buttons to select Add/Edit group, and then press OK. 7.
5. Use the arrow buttons to select Del. # in group, and then press OK. 6. Use the arrow buttons to select the individual that you want to delete from the group. 7. Press OK to confirm the deletion. 8. Repeat steps 6 and 7 to delete other individuals from the group. -orPress Cancel if you are finished. NOTE: Deleting a speed-dial entry also deletes that entry from any group-dial entries that included that speed-dial entry.
Change fax settings Set the sound-volume settings Control the volume of the fax sounds from the control panel. You can make changes to the following sounds: ● The fax sounds that are associated with incoming and outgoing faxes ● The ring for incoming faxes The factory-set default for the fax-sounds volume is Soft. Set the alert volume 1. Press Setup. 2. Use the arrow buttons to select System setup, and then press OK. 3. Use the arrow buttons to select Volume settings, and then press OK. 4.
Set the handset volume 1. Press Setup. 2. Use the arrow buttons to select System setup, and then press OK. 3. Use the arrow buttons to select Volume settings, and then press OK. 4. Use the arrow buttons to select Handset volume, and then press OK. 5. Use the arrow buttons to select Off, Soft, Medium, or Loud. 6. Press OK to save the selection.
Set autoredial If the product was unable to send a fax because the receiving fax machine did not answer or was busy, the product attempts to redial based on the redial-on-busy, redial-on-no-answer, and redial-oncommunication-error options. Use the procedures in this section to turn these options on or off. Set the redial-on-busy option If this option is turned on, the product redials automatically if it receives a busy signal. The factory-set default for the redial-on-busy option is On. 1.
The default light/dark setting is the contrast that is normally applied to items that are being faxed. The slider is set to the middle as the default setting. 1. On the control panel, press Setup. 2. Use the arrow buttons to select Fax setup, and then press OK. 3. Use the arrow buttons to select Fax Send setup, and then press OK. 4. Use the arrow buttons to select Def. Light/dark, and then press OK. 5.
Set tone-dialing or pulse-dialing Use this procedure to set the product to tone-dialing or pulse-dialing mode. The factory-set default is Tone. Do not change this setting unless you know that the telephone line cannot use tone dialing. 1. On the control panel, press Setup. 2. Use the arrow buttons to select Fax setup, and then press OK. 3. Use the arrow buttons to select Fax Send setup, and then press OK. 4. Use the arrow buttons to select Dialing Mode, and then press OK. 5.
Set the number of rings-to-answer To set or change the number of rings-to-answer, use the following steps: 1. On the control panel, press Setup. 2. Use the arrow buttons to select Fax setup, and then press OK. 3. Use the arrow buttons to select Fax Recv. setup, and then press OK. 4. Use the arrow buttons to select Rings to answer, and then press OK. 5. Use the alphanumeric buttons to enter the number of rings-to-answer, and then press OK.
4. Use the arrow buttons to select Forward fax, and then press OK. 5. Use the arrow buttons to select On or Off, and then press OK. 6. If you turn on the fax-forwarding feature, use the alphanumeric buttons to specify the fax number where the fax is to be sent, and then press OK to save the selection. Set up distinctive ring Ring-pattern or distinctive-ring service is available through some local telephone companies. The service allows you to have more than one telephone number on a single line.
3. Use the arrow buttons to select Fax Recv. setup, and then press OK. 4. Use the arrow buttons to select Private Receive, and then press OK. 5. Use the arrow buttons to select On, and then press OK. 6. Use the alphanumeric buttons to enter the product security password, and then press OK. 7. To confirm the product security password, use the alphanumeric buttons to re-enter the product security password, and then press OK. Turn off the private receive feature 1. On the control panel, press Setup.
Use autoreduction for incoming faxes If the fit-to-page option is turned on, the product automatically reduces long faxes up to 75% to fit the information on the default paper size (for example, the fax is reduced from legal to letter size). If the fit-to-page option is turned off, long faxes print at full size on multiple pages. The factory-set default for incoming fax autoreduction is On. If you have the stamp-received faxes option turned on, you might also want to turn on autoreduction.
Create stamp-received faxes The product prints the sender identification information at the top of each received fax. You can also choose to stamp the incoming fax with your own header information to confirm the date and time that the fax was received. The factory-set default for stamp-received faxes is Off. NOTE: Turning on the stamp-received setting might increase the page size and cause the product to print a second page. NOTE: This option applies only to received faxes that the product prints. 1.
Make an extension telephone available to receive faxes With this setting turned on, you can alert the product to pick up the incoming fax call by pressing 1-2-3 sequentially on the telephone keypad. The default setting is On. Turn this setting off only if you use pulse dialing or if you have a service from your telephone company that also uses the 1-2-3 sequence. The telephone company service does not work if it conflicts with the product. 96 1. On the control panel, press Setup. 2.
Use fax Fax software Supported fax programs The PC fax program that came with the product is the only PC fax program that works with the product. In order to continue to use a PC fax program previously installed on the computer, it must be used with the modem that is already connected to the computer; it will not function through the product modem. Available cover-page templates Several business and personal fax cover-page templates are available in the PC Fax Send software program.
Cancel a pending fax job Use this procedure to cancel a fax job in the following situations: ● The product is waiting to redial after encountering a busy signal, an unanswered call, or a communication error. ● The fax is scheduled to be sent at a future time. Use the following steps to cancel a fax job by using the Fax Job status menu: 1. On the control panel, press Setup. 2. Press OK to select Fax Job status. 3.
NOTE: Not all faxes are compatible with DSL services. HP does not guarantee that the product will be compatible with all DSL service lines or providers. The DSL modem requires a high-pass filter. The service provider typically provides a low-pass filter, for normal telephone wiring. NOTE: Contact the DSL provider for more information or for assistance. PBX The product is an analog device that is not compatible in all digital phone environments.
2. Make sure that the ADF media lever is set correctly for single-page or multiple-page documents. 3. Slide the stack into the ADF until it does not move any farther. Document loaded appears on the control-panel display. 4. Adjust the media guides until they are snug against the media. 5. Use the alphanumeric buttons on the control panel to dial the number. -orIf the fax number you are calling has been assigned to a one-touch key, press that key.
Manual dial faxing Usually, the product dials after you press Start Fax. At times, however, you might want the product to dial each number as you press it. For example, if you are charging your fax call to a calling card, you might need to dial the fax number, wait for the acceptance tone of your telephone company, and then dial the calling card number. When dialing internationally, you might need to dial part of the number and then listen for dial tones before continuing to dial.
3. Press Start Fax. 4. If you have more pages to scan, press 1 to select Yes, and then repeat step 3 for each page of the fax job. -orIf you are finished, press 2 to select No. The product sends the fax to the number that it redialed. If the number is busy or does not answer, the product redials the number based on its redial setting. If all redial attempts fail, the product updates the fax activity log by adding the error. Use speed dials and group-dial entries Send a fax by using a speed dial 1.
If you are finished, press 2 to select No. The product scans the document into memory and sends the fax to each number specified. If a number in the group is busy or does not answer, the product redials the number based on its redial setting. If all redial attempts fail, the product updates the fax activity log with the error and proceeds to the next number in the group.
Send a fax from the software This section contains basic instructions for sending faxes by using the software that came with the product. All other software-related topics are covered in the software Help, which can be opened from the software-program Help menu. You can fax electronic documents from a computer if you meet the following requirements: ● The product is connected directly to the computer. ● The product software is installed on the computer.
5. Select the product under Modem. 6. Click Fax. To send a fax by printing to a fax driver, complete the following steps: 1. Open the document that you want to fax. 2. Click File and then click Print. 3. Select Fax PDF from the PDF pop-up menu. 4. Enter the fax number of one or more recipients under To. 5. Select the product under Modem. 6. Click Fax. Send a fax from a third-party software program, such as Microsoft Word (all operating systems) 1. Open a document in a third-party program.
Send a fax by dialing from a downstream phone Occasionally, you might want to dial a fax number from a telephone that is connected to the same line as the product. For example, if you are sending a fax to a person whose device is in the manual receive mode, you can precede the fax with a voice call to let that person know that the fax is coming. NOTE: The telephone must be connected to the product "telephone" port ( ). 1. Load the document into the automatic document feeder (ADF) input tray. 2.
NOTE: This feature does not support undefined (ad hoc) groups. 9. Press OK or Start Fax. The product scans the document into memory and sends it at the designated time. Use access codes, credit cards, or calling cards To use access codes, credit cards, or calling cards, dial manually to allow for pauses and dialing codes. See Manual dial faxing on page 101. Send faxes internationally To send a fax to an international destination, dial manually to allow for pauses and international dialing codes.
Receive a fax when the handset rings 1. Answer the phone. 2. If you hear fax tones, wait for the product to pick up the fax. 3. After the line becomes silent, hang up the handset. Receive faxes when fax tones are audible on the phone line If you have a telephone line that receives both fax and telephone calls, and you hear fax tones when you answer the telephone, you can start the receiving process in one of two ways: ● If you are close to the product, press Start Fax on the control panel.
Solve fax problems Fax error messages Alert and warning messages appear temporarily and might require the user to acknowledge the message by pressing OK to resume or by pressing Cancel to cancel the job. With certain warnings, the job might not complete or the print quality might be affected. If the alert or warning message is related to printing and the auto-continue feature is on, the product will attempt to resume the printing job after the warning has appeared for 10 seconds without acknowledgement.
Table 10-1 Alert and warning messages (continued) Control panel message Description Recommended action Check that you are dialing the correct fax number. Check for a dial tone on the phone line by pressing Start Fax. Make sure that the phone is working by disconnecting the product, plugging in a telephone to the phone line, and making a voice call. Plug the product phone cord into a jack for another phone line, and try sending the fax again. Try a different phone cord. If the error persists, contact HP.
Table 10-1 Alert and warning messages (continued) Control panel message Description Recommended action Connect the product to a different phone line. If the error persists, contact HP. See www.hp.com/support/ljm1319 or the support flyer that came in the product box. Fax Send error An error occurred while trying to send a fax. Try resending the fax. Try faxing to another fax number. Check for a dial tone on the phone line by pressing Start Fax.
Table 10-1 Alert and warning messages (continued) Control panel message Description Recommended action If the error persists, contact HP. See www.hp.com/support/ljm1319 or the support flyer that came in the product box. No document sent The product did not scan any pages, or it did not receive any pages from the computer to transmit a fax. Try sending the fax again. No fax answer Redial pending The receiving fax line did not answer. The product attempts to redial after a few minutes.
Table 10-1 Alert and warning messages (continued) Control panel message Description Recommended action Plug the product phone cord into a jack for another phone line. If the error persists, contact HP. See www.hp.com/support/ljm1319 or the support flyer that came in the product box. Fax memory is retained when there is a loss of power The HP LaserJet M1319 MFP flash memory protects against data loss when a power failure occurs. Other fax devices store fax pages in either normal RAM or short-term RAM.
1. On the control panel, press Setup. 2. Use the arrow buttons to select Reports, and then press OK. 3. Use the arrow buttons to select Fax Reports, and then press OK. 4. Use the arrow buttons to select the report to be printed, and then press OK. The product exits the menu settings and prints the report. NOTE: If you selected Fax Activity log and pressed OK, press OK again to select Print log now. The product exits the menu settings and prints the log.
Set the fax confirmation report A confirmation report is a brief report that indicates the product successfully sent or received a fax job. It can be set to print after the following events: ● Every fax job ● Send fax ● Receive fax ● Never (the factory-set default) 1. On the control panel, press Setup. 2. Use the arrow buttons to select Reports, and then press OK. 3. Use the arrow buttons to select Fax Reports, and then press OK. 4.
3. Use the arrow buttons to select All faxes, and then press OK. 4. Use the arrow buttons to select Error correction, and then press OK. 5. Use the arrow buttons to select On or Off, and then press OK to save the selection. Change the fax speed The fax-speed setting is the modem protocol that the product uses to send faxes. It is the worldwide standard for full-duplex modems that send and receive data across telephone lines at up to 33,600 bits per second (bps).
Problem Cause Solution The product is receiving faxes but is not sending them. If the product is on a digital system, the system might be generating a dial tone that the product cannot detect. Disable the detect-dial-tone setting. If the error persists, contact the system service provider. A poor telephone connection might exist. Try again later. The receiving fax machine might be malfunctioning. Try sending to another fax machine. The telephone line might not be working.
NOTE: Use the fax cord that came with the product in order to ensure that the product functions correctly. Problem Cause Solution The product cannot receive faxes from an extension telephone. The extension-telephone setting might be disabled. Change the extension-telephone setting. The fax cord might not be securely connected. Verify that the fax cord is securely connected between the telephone jack and the product (or another device that is connected to the product).
Problem Cause The product is not answering incoming fax calls. A voice-messaging service might be Do one of the following: interfering with the product as it attempts Disable the messaging service. ● to answer calls. Faxes are not printing. Faxes are printing on two pages instead of one. Received faxes are too light, are blank, or have poor print quality. ENWW Solution ● Get a telephone line that is dedicated to fax calls. ● Set the product answer mode to Manual.
Performance problems Problem Cause Solution Faxes are transmitting or being received very slowly. The fax might be very complex, such as one with many graphics. Complex faxes take longer to be sent or received. Breaking longer faxes into multiple jobs and decreasing the resolution can increase the transmission speed. The receiving fax machine might have a slow modem speed. The product sends the fax only at the fastest modem speed that the receiving fax machine can accept.
11 Manage and maintain the product ENWW ● Information pages ● Use the HP Toolbox software ● Manage supplies 121
Information pages Information pages reside within the product memory. These pages help diagnose and solve problems with the product. NOTE: If the product language was not correctly set during installation, you can set the language manually so the information pages print in one of the supported languages. Change the language by using the System setup menu on the control panel. See Control panel on page 9. Page description How to print the page Configuration page 1.
Use the HP Toolbox software Perform a full software installation in order to use the HP Toolbox. HP Toolbox is a software program that you can use for the following tasks: ● Check the product status. ● Configure the product settings. ● Configure pop-up-alert messages. ● View troubleshooting information. ● View online documentation.
Status The Status folder contains links to the following main pages: ● Device Status. View product status information. This page indicates product conditions such as a jam or an empty tray. After you correct a product problem, click Refresh status to update the product status.
Fax Use the HP Toolbox Fax tab to perform fax tasks from your computer. The Fax tab contains links to the following main pages: ● Fax Tasks. Perform such tasks as sending a fax or clearing the fax memory, or set the fax receive mode. ● Fax Phone Book. Add, edit, or delete entries in the all-in-one phone book. ● Fax Send Log. View all of the recent faxes that have been sent from the all-in-one. ● Fax Receive Log. View all of the recent faxes that have been received by the all-in-one.
● To delete an entry from the speed-dial list, select the item and then click Delete. ● To move speed dial entries, you can select the entry and then click Move, or you can select Move and then specify the entry in the dialog box. Either select Next empty row or specify the number of the row where you want to move the entry. NOTE: If you specify a row that is occupied, the new entry will overwrite the existing entry.
Fax send log The HP Toolbox Fax send log lists all recently sent faxes and information about them, including the date and time sent, job number, fax number, page count, and the results. When you send a fax from a computer that is connected to the all-in-one, the fax contains a View link. Clicking this link opens a new page that provides information about the fax. Click any column heading in the Fax send log to re-sort the information in that column in ascending or descending order.
Shop for Supplies This button, at the top of each page, links to a Web site where you can order replacement supplies. You must have Internet access to use this feature. Other Links This section contains links that connect you to the Internet. You must have Internet access in order to use any of these links. If you use a dial-up connection and did not connect when you first opened the HP Toolbox, you must connect before you can visit these Web sites.
Manage supplies Check and order supplies You can check the supplies status by using the product control panel, printing a supplies status page, or viewing HP Toolbox. Hewlett-Packard recommends that you place an order for a replacement print cartridge when Low message for a print cartridge first appears.
Store supplies Follow these guidelines for storing print cartridges: ● Do not remove the print cartridge from its package until you are ready to use it. CAUTION: To prevent damage, do not expose the print cartridge to light for more than a few minutes. ● See Environmental specifications on page 175 for operating and storage temperature ranges. ● Store the supply in a horizontal position. ● Store the supply in a dark, dry location away from heat and magnetic sources.
Redistribute toner If faded or light areas appear on the printed page, you might be able to temporarily improve print quality by redistributing the toner. 1. Remove the print cartridge from the printer. 2. To redistribute the toner, gently rock the print cartridge from front to back. CAUTION: If toner gets on your clothing, wipe it off with a dry cloth and wash the clothing in cold water. Hot water sets toner into the fabric. 3.
3. Remove the new print cartridge from its packaging, rock the cartridge, remove the orange cover, and then pull the orange tab straight out to remove the sealing tape. 4. Insert the cartridge into the product until it is firmly in place. 5. Close the print-cartridge door. CAUTION: If toner gets on any clothing, wipe it off with a dry cloth and wash the clothing in cold water. Hot water sets toner into the fabric.
Specks Smearing 1. Press Setup. 2. Use the arrow buttons to find the Service menu, and then press OK. 3. Use the arrow buttons to find Cleaning mode, and then press OK. 4. Load plain letter or A4 paper when you are prompted. 5. Press OK again to confirm and begin the cleaning process. A page feeds through the product slowly. Discard the page when the process is completed. Clean the exterior Use a soft, damp, lint-free cloth to wipe dust, smudges, and stains off of the exterior of the product.
134 Chapter 11 Manage and maintain the product ENWW
12 Problem solve ENWW ● Problem-solving checklist ● Restore the factory-set defaults ● Control-panel messages ● Control-panel display problems ● Clear jams ● Solve image-quality problems ● Solve connectivity problems ● Solve software problems 135
Problem-solving checklist Follow these steps when trying to solve a problem with the product. Step number Verification step Possible problems Solutions 1 Is the power on? No power due to failed power source, cable, switch, or fuse. 1. Verify that the product is plugged in. 2. Verify that the power cable is functional and that the power switch is on. 3. Check the power source by plugging the product directly into the wall or into a different outlet.
Step number Verification step Possible problems Solutions 7 Does the product print from the computer? Software is not installed correctly or an error occurred during software installation. Use a word-processing program to send a print job to the product. Uninstall and then reinstall the product software. Verify that you are using the correct installation procedure and the correct port setting. The cable is not connected correctly. Reconnect the cable. An incorrect driver is selected.
Control-panel messages The majority of the control-panel messages are intended to guide the user through typical operation. The control-panel messages indicate the status of the current operation, and include a page count on the second line of the display, if appropriate. When the product is receiving print data or scanning commands, control-panel messages indicate this status. In addition, alert messages, warning messages, and critical error messages indicate situations that might require some action.
Critical error messages Critical error messages can indicate some kind of failure. Turning off and then turning on the power might fix the problem. If a critical error persists, the product might require service. Critical error message-tables Control panel message Description Recommended action 50.1 Fuser Error The product has experienced an internal hardware error. 1. Turn off the power by using the power switch, and then wait at least 30 seconds. 2. If a surge protector is being used, remove it.
Control panel message Description Recommended action If a surge protector is being used, remove it. Plug the product directly into the wall socket. Use the power switch to turn the product on. If the error persists, contact HP. See www.hp.com/support/ljm1319 or the support flyer that came in the product box. 52 Scanner Error The product has experienced a scanner error.
Control-panel display problems CAUTION: Static electricity can cause unexpected black lines or dots to appear on the product controlpanel display. Do not touch the product control-panel display if there is a chance that you have collected a static electric charge (for example, by walking on carpet in a low-humidity environment). Unexpected lines or dots might appear on the product control-panel display, or the display might become blank if the product is exposed to an electric or magnetic field.
Where to look for jams Jams can occur in these locations: ● In the automatic document feeder (ADF) ● In input areas ● In output areas ● Inside the product Find and remove the jam by using the instructions on the following pages. If the location of the jam is not obvious, first look inside the product. Loose toner might remain in the product after a jam. This problem typically resolves itself after a few sheets have been printed.
3. Close the ADF lid. Clear jams from the input-tray areas CAUTION: Do not use sharp objects, such as tweezers or needle-nose pliers, to remove jams. Damage caused by sharp objects will not be covered by the warranty. When removing jammed media, pull the jammed media straight away from the product. Pulling jammed media out of the product at an angle can damage the product. NOTE: Depending on where the jam is located, some of the following steps might not be necessary. ENWW 1.
3. Close the print-cartridge door. 4. Open tray 1.
5. With both hands, grasp the side of the media that is most visible (this includes the middle), and carefully pull it free from the product. 6. Close tray 1. Clear jams from the output bin CAUTION: Do not use sharp objects, such as tweezers or needle-nose pliers, to remove jams. Damage caused by sharp objects will not be covered by the warranty. With both hands, grasp the side of the jammed media that is most visible (this includes the middle), and carefully pull it free from the product.
Clear jams from the print-cartridge area CAUTION: Do not use sharp objects, such as tweezers or needle-nose pliers, to remove jams. Damage caused by sharp objects will not be covered by the warranty. When removing jammed media, pull the jammed media straight away from the product. Pulling jammed media out of the product at an angle can damage the product. 1. Open the print-cartridge door, and remove the print cartridge.
Avoid repeated jams ENWW ● Verify that the input tray is not overfilled. The input tray capacity varies depending on the type of print media that you are using. ● Verify that the media guides are properly adjusted. ● Check that the input tray is securely in place. ● Do not add print media into the input tray while the product is printing. ● Use only HP-recommended media types and sizes. See Paper and print media on page 35 for more information about print media types.
Solve image-quality problems Print problems Print quality problems Occasionally, you might encounter problems with print quality. The information in the following sections helps you identify and resolve these issues. NOTE: If you are having copy problems, see Copy problems on page 155. General print-quality issues The following examples depict letter-size paper that has passed through the product short-edge-first. These examples illustrate problems that would affect all of the pages that you print.
Problem Cause Solution Vertical streaks or bands appear on the page. The print cartridge might be defective. If you are using a non-HP print cartridge, no messages appear on the product control panel. Replace the print cartridge. See Print cartridge on page 131. Aa BbCc Aa BbCc Aa BbCc Aa BbCc Aa BbCc The amount of background toner shading becomes unacceptable. The media might not meet HP specifications. Use a different paper with a lighter basis weight. See Paper and print media on page 35.
Problem Cause Solution The toner smears easily when touched. The product is not set to print on the type of media on which you want to print. In the printer driver, select the Paper/ Quality tab and set Paper Type to match the type of media on which you are printing. Print speed might be slower if you are using heavy paper. The media might not meet HP specifications. Use media that meets HP specifications. See Paper and print media on page 35. The paper path might need cleaning. Clean the product.
Problem Cause Solution The printed page is curled or wavy. The product is not set to print on the type of media on which you want to print. In the printer driver, make sure the appropriate media type is selected. If the problem persists, select a media type that uses a lower fuser temperature, such as transparencies or light media. The media might have been in the input tray too long. Turn over the stack of media in the tray. Also, try rotating the media 180° in the input tray.
Problem Cause Solution Toner appears around the printed characters. The media might be loaded incorrectly. Turn over the stack of paper in the tray. If large amounts of toner have scattered around the characters, the paper might have high resistivity. Use a different paper, such as high-quality paper that is intended for laser printers. See Paper and print media on page 35. An image that appears at the top Software settings might affect image of the page (in solid black) repeats printing.
Solve print-media problems The following problems with media cause print-quality deviations, jamming, or even damage to the product. Problem Cause Solution Poor print quality or toner adhesion The paper is too moist, too rough, too heavy or too smooth, or it is embossed or from a faulty paper lot. Try another kind of paper, between 100 and 250 Sheffield, with 4 to 6% moisture content. Dropouts, jamming, or curl The paper has been stored incorrectly. Store paper flat in its moisture-proof wrapping.
Problem Cause Solution The product does not pull media from the media input tray. The product might be in manual feed mode. ● If Manual feed appears on the product control-panel display, press OK to print the job. ● Verify that the product is not in manual feed mode and print your job again. The pickup roller might be dirty or damaged. Contact HP. See www.hp.com/support/ ljm1319 or the support flyer that came in the product box.
Problem Cause Solution Pages did not print. The product might not be pulling media correctly. See Media-handling problems on page 152. The media might be jamming in the product. Clear the jam. See Clear jams on page 141. The USB cable might be defective or incorrectly connected. ● Disconnect the cable at both ends and reconnect it. ● Try printing a job that has printed in the past. ● Try using a different USB cable. The product might not be set up as the default printer.
Image problems Problem Cause Solution Images are missing or faded. The print-cartridge might be defective or empty. Replace the print cartridge. See Print cartridge on page 131. The original might be of poor quality. If your original is too light or damaged, the copy might not be able to compensate, even if you adjust the contrast. If possible, find an original document in better condition. The contrast settings might be set incorrectly.
Media-handling problems Problem Cause Solution Poor print quality or toner adhesion The paper is too moist, too rough, too heavy or too smooth, or it is embossed or from a faulty paper lot. Try another kind of paper, between 100 and 250 Sheffield, 4 to 6% moisture content. Dropouts, jamming, or curl The paper has been stored incorrectly. Store paper flat in its moisture-proof wrapping. The paper has variability from one side to the other. Turn the paper over.
Performance problems Problem Cause Solution No copy came out. The input tray might be empty. Load media in the product. See Load paper and print media on page 39 for more information. The original might have been loaded incorrectly. In the automatic document feeder (ADF), load the original with the narrow side forward and the side to be scanned facing down. The sealing tape might not have been removed from the print cartridge.
Scan problems Solve scanned-image problems ENWW Problem Cause Solution The scanned image is of poor quality. The original might be a second-generation photo or picture. ● To eliminate the patterns, try reducing the size of the image after scanning. ● Print the scanned image to see if the quality is better. ● Verify that the resolution settings are correct for the type of scan job that you are performing. See Scanner resolution and color on page 71.
Problem Cause Solution Part of the image did not scan. The original might have been loaded incorrectly. Use the media guides when you load the originals into the ADF. See Load originals for scanning on page 68. A colored background might be causing images in the foreground to blend into the background. Try adjusting the settings before you scan the original or enhancing the image after you scan the original. The original is longer than 381 mm (15 inches).
Scan-quality problems Prevent scan-quality problems The following are a few simple steps you can take to improve copy and scan quality. ● Use high-quality originals. ● Load the media correctly. If the media is loaded incorrectly, it might skew, which causes unclear images. See Load paper and print media on page 39 for instructions. ● Adjust the software settings according to how you plan to use the scanned page. See Scanner resolution and color on page 71 for more information.
3. Print a configuration page and supplies status page at the product control panel. See Information pages on page 122. ◦ Check the supplies status page to see if any supplies are low or empty. No information is provided for non-HP print cartridges. ◦ If the pages do not print correctly, the problem is with the hardware. Contact HP. See www.hp.com/support/ljm1319 or the support flyer that came in the product box. 4. Try printing from a different program.
For Windows Vista: 1. In the Windows system tray, click Start, click Control Panel, and then, under Hardware and Sound, click Printer. 2. Right-click the product icon. 3. Click Properties, or click Printing Preferences. 4. Change the settings, and click OK. Solve connectivity problems Solve direct-connection problems If the product is experiencing connection issues while directly connected to a computer, complete the following steps: ENWW 1.
Solve software problems Solve common Windows problems Error message: "General Protection FaultException OE" "Spool32" "Illegal Operation" Cause Solution Close all software programs, restart Windows, and try again. Delete all temp files from the Temp subdirectory. Determine the name of the directory by opening the AUTOEXEC.BAT file and looking for the statement "Set Temp =". The name after this statement is the Temp directory. It is usually C:\TEMP by default, but can be redefined.
Table 12-1 Problems with Mac OS X v10.3, Mac OS X v10.4, and later (continued) A print job was not sent to the product that you wanted. Cause Solution The print queue might be stopped. Open the print queue, and then click Start Jobs. The wrong product name is being used. Another product with the same or similar name might have received your print job. Check the product name by printing a configuration page. See Information pages on page 122.
Table 12-1 Problems with Mac OS X v10.3, Mac OS X v10.4, and later (continued) When connected with a USB cable, the product does not appear in the Macintosh Printer Setup Utility after the driver is selected. Cause Solution NOTE: 166 Chapter 12 Problem solve The iMac keyboard is a nonpowered USB hub.
A ENWW Accessories and ordering information ● To order supplies in the U.S., go to www.hp.com/sbso/product/supplies. ● To order supplies worldwide, go to www.hp.com/ghp/buyonline.html. ● To order supplies in Canada, go to www.hp.ca/catalog/supplies. ● To order supplies in Europe, go to www.hp.com/go/ljsupplies. ● To order supplies in Asia-Pacific, go to www.hp.com/paper/. ● To order accessories, go to www.hp.com/go/accessories.
Supplies Product name Description Part number Replacement print cartridge Average yield for the print cartridge is approximately 2,000 pages.
B Service and support Hewlett-Packard limited warranty statement HP PRODUCT DURATION OF LIMITED WARRANTY HP LaserJet M1319f One-year limited warranty HP warrants to you, the end-user customer, that HP hardware and accessories will be free from defects in materials and workmanship after the date of purchase, for the period specified above. If HP receives notice of such defects during the warranty period, HP will, at its option, either repair or replace products which prove to be defective.
(INCLUDING LOST PROFIT OR DATA), OR OTHER DAMAGE, WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE. Some countries/regions, states or provinces do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU.
Print cartridge limited warranty statement This HP product is warranted to be free from defects in materials and workmanship. This warranty does not apply to products that (a) have been refilled, refurbished, remanufactured or tampered with in any way, (b) experience problems resulting from misuse, improper storage, or operation outside of the published environmental specifications for the device product or (c) exhibit wear from ordinary use.
CAUTION: Shipping damage as a result of inadequate packing is the customer’s responsibility. 1. Remove and retain the print cartridge. CAUTION: It is extremely important to remove the print cartridge before shipping the device. A print cartridge that remains in the device during shipping will leak and entirely cover the device engine and other parts with toner.
C Specifications This section contains the following information about the product: ENWW ● Physical specifications ● Electrical specifications ● Power consumption ● Environmental specifications ● Acoustic emissions 173
Physical specifications Table C-1 Physical specifications Product Height Depth Width Weight HP LaserJet M1319 459 mm (18.1 inches) 443 mm (17.3 inches) 429 mm (16.9 inches) 10 kg (22 lb) Electrical specifications CAUTION: Power requirements are based on the country/region where the product is sold. Do not convert operating voltages. This will damage the product and void the product warranty.
Environmental specifications Table C-4 Environmental specifications1 Temperature Relative humidity 1 Recommended Operating Storage 15° to 32.5° C 15° to 32.5° C –20° to 40° C (59° to 90.5° F) (59° to 90.5° F) (–4° to 104° F) 10% to 80% 10% to 80% 95% or less Values are subject to change. Acoustic emissions Table C-5 Acoustic emissions ENWW Sound Power Level Declared per ISO 92961 Printing (18 ppm) LWAd = 6.
176 Appendix C Specifications ENWW
D Regulatory information This section contains the following regulatory information: ENWW ● FCC compliance ● Environmental product stewardship program ● Telephone Consumer Protection Act (United States) ● IC CS-03 requirements ● EU statement for telecom operation ● New Zealand telecom statements ● Declaration of conformity ● Safety statements 177
FCC compliance This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy. If it is not installed and used in accordance with the instructions, it may cause harmful interference to radio communications.
Environmental product stewardship program Protecting the environment Hewlett-Packard Company is committed to providing quality products in an environmentally sound manner. This product has been designed with several attributes to minimize impacts on our environment. Ozone production This product generates no appreciable ozone gas (O3).
Return and recycling instructions United States and Puerto Rico The enclosed label in the HP LaserJet toner cartridge box is for the return and recycling of one or more HP LaserJet print cartridges after use. Please follow the applicable instructions below. Multiple returns (two to eight cartridges) 1. Package each HP LaserJet print cartridge in its original box and bag. 2. Tape up to eight single boxes together using strapping or packaging tape (up to 70 lbs). 3. Use a single pre-paid shipping label.
HP LaserJet M1319 Type Carbon monofluoride lithium Weight 1.5 g Location On formatter board User-removable No For recycling information, you can go to www.hp.com/recycle, or contact your local authorities or the Electronics Industries Alliance: www.eiae.org. Disposal of waste equipment by users in private households in the European Union This symbol on the product or on its packaging indicates that this product must not be disposed of with your other household waste.
Material Safety Data Sheet (MSDS) Material Safety Data Sheets (MSDS) for supplies containing chemical substances (for example, toner) can be obtained by contacting the HP Web site at www.hp.com/go/msds or www.hp.com/hpinfo/ globalcitizenship/environment.
Telephone Consumer Protection Act (United States) The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic device, including fax machines, to send any message unless such message clearly contains, in a margin at the top or bottom of each transmitted page or on the first page of the transmission, the date and time it is sent and an identification of the business, other entity, or individual sending the message and the telephone number of the sending
EU statement for telecom operation This product is intended to be connected to the analog Public Switched Telecommunication Networks (PSTN) of European Economic Area (EEA) countries/regions. It meets requirements of EU R&TTE Directive 1999/5/EC (Annex II) and carries appropriate CE conformity marking. For more details, see Declaration of Conformity issued by the manufacturer in another section of this manual.
Declaration of conformity Declaration of Conformity according to ISO/IEC 17050-1 and EN 17050-1 Manufacturer's Name: Manufacturer's Address: Hewlett-Packard Company DoC#: BOISB-0405-06-rel.1.
Safety statements Laser safety The Center for Devices and Radiological Health (CDRH) of the U.S. Food and Drug Administration has implemented regulations for laser products manufactured since August 1, 1976. Compliance is mandatory for products marketed in the United States. The device is certified as a “Class 1” laser product under the U.S. Department of Health and Human Services (DHHS) Radiation Performance Standard according to the Radiation Control for Health and Safety Act of 1968.
Laser statement for Finland Luokan 1 laserlaite Klass 1 Laser Apparat HP LaserJet M1319f, laserkirjoitin on käyttäjän kannalta turvallinen luokan 1 laserlaite. Normaalissa käytössä kirjoittimen suojakotelointi estää lasersäteen pääsyn laitteen ulkopuolelle. Laitteen turvallisuusluokka on määritetty standardin EN 60825-1 (1994) mukaisesti. VAROITUS ! Laitteen käyttäminen muulla kuin käyttöohjeessa mainitulla tavalla saattaa altistaa käyttäjän turvallisuusluokan 1 ylittävälle näkymättömälle lasersäteilylle.
Substances table (China) 188 Appendix D Regulatory information ENWW
Glossary ADF Automatic document feeder. The ADF is used to automatically feed originals into the product for copying, scanning, or faxing. browser Short for Web browser, a software program that is used to locate and open Web pages. collate The process of printing a multiple-copy job in sets. When collate is selected, the product prints an entire set before printing additional copies. Otherwise, the product prints the specified number of copies of one page before printing the subsequent pages.
grayscale Shades of gray that represent light and dark portions of an image when color images are converted to grayscale; colors are represented by various shades of gray. halftone An image type that simulates grayscale by varying the number of dots. Highly colored areas consist of a large number of dots, while lighter areas consist of a smaller number of dots. HP Director A software screen that is used when working with documents.
USB Universal serial bus (USB) is a standard that was developed by the USB Implementers Forum, Inc., to connect computers and peripherals. USB is designed to concurrently connect a single computer USB port to multiple peripherals. watermarks A watermark adds background text to a document that is being printed. For example, “Confidential” can be printed in the background text of a document to indicate that the document is confidential.
192 Glossary ENWW
Index A accessibility features 3 accessories part numbers 168 acoustic emissions 175 activity log, fax troubleshooting 120 ad hoc groups, sending faxes to 101 ADF jams 142 locating 4 page sizes supported 116 advanced software installation 6 alert messages 138 alerts, setting up 124 answer mode, setting 91 answering machines, connecting fax settings 90 automatic document feeder (ADF) capacity 58 jams 142 locating 4 page sizes supported 116 autoreduction settings, fax 94 B background shading, troubleshooting
reducing 59 restore default settings 63 setup menu 12 size, troubleshooting 158 troubleshooting 158 cover pages 28, 50 creases, troubleshooting 151 crooked pages 151, 153 curled media 151 custom-size copies 59 custom-size paper settings Macintosh 28 customer support online 171 repacking device 171 dpi (dots per inch) fax 89 faxing 14 scanning 71 specifications 3 drivers default settings 47 Macintosh settings 28 Macintosh, troubleshooting 164 operating systems supported 7 presets (Macintosh) 28 settings 20,
stamp-received 95 troubleshooting receiving 117 troubleshooting sending 116 V.
scanning to e-mail 31 scanning to file 31 support 171 supported operating systems 6, 26 USB card, troubleshooting 165 Macintosh driver settings custom-size paper 28 watermarks 29 manual dialing 101 manual redial 101 material restrictions 180 Material Safety Data Sheet (MSDS) 182 media ADF, sizes supported 116 copy settings 62 curled, troubleshooting 151 custom-size, Macintosh settings 28 default size for tray 41 document size, selecting 51 fax autoreduction settings 94 first page 28, 50 jams 141 orientation
photos scanning, troubleshooting 159 physical specifications 174 pixels per inch (ppi), scanning resolution 71 polling faxes 85 portrait orientation, setting 52 ports cables, ordering 168 locating 5 troubleshooting Macintosh 165 types included 3 power requirements 174 power consumption 174 power switch, locating 4 PPDs, Macintosh 164 ppi (pixels per inch), scanning resolution 71 prefixes, dial 87 presets (Macintosh) 28 print cartridge area jams, clearing 146 print cartridges door release, locating 4 HP frau
S safety statements 186, 187 scale documents Macintosh 28 scaling documents copying 59 scanner glass cleaning 72 scanning black and white 72 blank pages, troubleshooting 161 canceling 70 color 71 file formats 71 from control panel (Macintosh) 31 from HP LaserJet Scan (Windows) 69 grayscale 72 methods 69 OCR software 70 page-by-page (Macintosh) 31 quality, troubleshooting 159, 161 resolution 71 speed, troubleshooting 160 to e-mail (Macintosh) 31 to file (Macintosh) 31 TWAIN-compliant software 69 WIA-complian
telephones, connecting extra 79 telephones, downstream sending faxes from 106 temperature specifications environment 175 terminology 189 text, troubleshooting 150 tone-dialing 90 toner loose, troubleshooting 150 saving 52 scatter, troubleshooting 152 smeared, troubleshooting 149 specks, troubleshooting 148 transfer unit warranty 171 tray 1 jams, clearing 143 loading 39 locating 4 trays capacities 3 capacity 44 default media size 41 feeding problems, troubleshooting 153 jams, clearing 143 locating 4 troubles
200 Index ENWW
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